Durban International College Pty Ltd.

Assessment Evaluation Tool

Unit Code & Unit Name AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension
systems

Assessment Type Written task

Assessment Name AT 1

Student’s name & ID

Assessment date/s

Is Student able to demonstrate the following: Knowledge Evidence [1, 2, 3, 4, 5, 6, 7,8,9,10] Yes No

(1) work health and safety (WHS) and occupational health and safety (OHS) requirements relating to
analysing and evaluating faults in light vehicle steering and suspension systems, including procedures
for working with:
 stored energy in springs, air springs and torsion bars
 high pressure and high temperature steering system fluids

(2) Environmental requirements, including procedures for trapping, storing and disposing of fluids
released from steering and suspension systems

(3) Principles and processes involved in planning and implementing analysis and evaluation of light
vehicle steering and suspension system faults

(4) design and planning of diagnostic procedures of light vehicle steering and suspension system
faults, including procedures for diagnosing:

 hydraulic faults
 mechanical faults
 electrical faults

(5) Procedures for analysing and evaluating light vehicle steering and suspension system faults,
including:
 System failure analysis
 Component failure analysis

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC-AURLTD007-ET-AT1 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 1 of 3
Durban International College Pty Ltd.

(6) Types, functions, operation and limitations of the following systems, including:
 Steering system and components:
 Manual steering
 Steering system theory, including steering angles
 Hydraulic power assisted steering
 Electric power assisted steering
 Electro hydraulic assisted steering
 Front suspension system and components, including short and long arm and
Macpherson strut
 Rear suspension and components, including rigid axle and independent suspension

(7) Testing procedures for light vehicle steering and suspension systems, including:
 Power steering
 Manual steering
 Electrical controllers
 Hydraulic pressures
 Mechanical components

(8) Types, functions, operation and limitations of diagnostic testing equipment required to analyse
and evaluate faults in light vehicle steering and suspension systems

(9) Procedures for documenting and reporting the analysis and evaluation process

(10) Requirements of Australian Design Rules (ADRs) relating to light vehicle steering and suspension
systems.

Comments/feedback to Student

Outcome:  Satisfactory  Unsatisfactory

Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have
provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks
Google check for plagiarism Yes No
Check for Copying/Collusion Yes No

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC-AURLTD007-ET-AT1 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 2 of 3
Durban International College Pty Ltd.

Check for Authenticity (own work) Yes No

Cheating or use of model answers Yes No

Assessor name:

Assessor signature:

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC-AURLTD007-ET-AT1 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 3 of 3
 Assignment Cover Sheet
AUR50216 Diploma of Automotive Technology
Student Details

Student Name

Student ID

Assessment Details

Unit of competency

Assessment task

Date of submission

Assessor Name

Student to answer (tick response) Yes No

• Have the purposes and outcomes of assessment been explained?

• Have you received information about the unit(s) of competency?
• Do you understand what evidence is being collected?
• Has reassessment and appeals been explained to you?
• Has Recognition of Prior Learning (RPL) been explained to you?
• Have you been informed about language, literacy and numeracy assistance?
• I understand that assessments can be submitted either to the assessor or e-mailed at
[email protected]
STUDENT DECLARATION
• I declare the assessment submitted is my own work
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this
assessment task is original and has not been copied or taken from another source except where
this work has been correctly acknowledged. I have made a photocopy or electronic copy of my
assessment task, which I can produce if the original is lost.

• I understand that the resubmission of theory assessments is $50 & Practical assessment is
$100

Student Signature

Assessor Signature

Document Name: Diploma of Automotive Technology-Assignment Cover Sheet Created Date: Sept 2018
Document No: DIC-048-DIP-AUR-CS Version No: V 1.1 Last Modified Date: Nov 2019
© Durban International College Page Sequence: Page 1 of 2
 ASSESSOR USE ONLY

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks

Google check for plagiarism Yes No

Check for Copying/Collusion Yes No

Check for Authenticity(own work) Yes No

Cheating or use of model answers Yes No

Assessor Comments/
Feedback:

Assessment Outcome: Satisfactory Not Satisfactory Not Assessed

STUDENT DECLARATION
Assessor Signature
I have received, discussed and accepted my result as
above for this task and I am aware of my appeal rights.

Date Student Signature

Document Name: Diploma of Automotive Technology-Assignment Cover Sheet Created Date: Sept 2018
Document No: DIC-048-DIP-AUR-CS Version No: V 1.1 Last Modified Date: Nov 2019
© Durban International College Page Sequence: Page 2 of 2
 Assessment Task 1
AURLTD007 - Analyse and evaluate faults in light vehicle steering
and suspension systems

Assessment Submission details:

1. Please include following details on the top of your assessment:

• Your Name
• Your Student Id
• Your Trainer’s name
• Title of your Assessment
• Assessment Due Date
• Actual Submission Date
Please Note: Any changes in the assessment due date must be approved by your trainer.

2. This assessment can be hand written or in Microsoft word format. Following settings should be made for
this assignment to keep consistency among all the assessments:

Body text Page setup

• Font: Times New Roman • Top: 2.54 cm

• Font size: 12 point • Bottom: 2.54 cm
• Line spacing: Double • Left: 3.17 cm
• Text style: Normal • Right: 3.17 cm
• Header: 1.25 cm
• Footer: 1.25 cm

3. If hand written assessments are submitted, hand writing needs to be clear and legible.
4. Do not forget to attach the Cover Sheet at the front of the assessment.
5. Make sure you have signed the Cover sheet to declare this is your own work.
6. You can e-mail this assessment to your trainer’s e-mail address with following details:
In ‘subject’ mention your ‘student Id – Your name’.

Achieving Competence:

To be deemed competent in this assessment you must:

• Correctly address all of the assessment requirements as described in this task

• Correctly address all of the submission instructions
• Successfully complete the Assessment Questions
• Submit assessment on or before the due date with an assessment cover sheet

Assessment Activity 1 1|P a g e

AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Performance objective:

Students need to answer all the questions using information given to them from class and from their course
material.

Assessment description:
Students must provide a response to all questions in assessment Questions section.

Assessment questions:

Question 1: Identify five (5) important items of personal protection you will need when analysing and evaluating
light vehicle steering and suspension systems.

Question 2: Why must a vehicle be correctly supported when working on the vehicle suspension system?

Assessment Activity 1 2|P a g e

AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 3: The coil spring exerts a tremendous force on the control arm. Before you disconnect either control
arm from the knuckle for any service operation, contain the spring with a spring compressor to prevent it from
flying out and causing injury. True or False?

Question 4: If the vehicle has been driven recently, the pump, hoses, and fluid could be extremely hot. Use caution
when handling components to avoid burns. True or False?

Question 5: When analysing and evaluate components on the steering system, what precautions should be
observed?

Question 6: When handling, trapping, storing and disposing of new or waste oils, which document should you use
to find this information?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 7: How should waste new or waste oils be stored and disposed?

Question 8: When changing the waste oils on the automatic steering and suspension, what should you use to
catch the waste fluid?

A. Drain pan.
B. Mop bucket.
C. Storm water drain.
D. Funnel

Question 9: Symptom-based diagnostic charts focus on a definition of the problem and offer a list of possible
causes of the problem. True or False?

Question 10: Critical thinking is a way to evaluate something with bias. True or False?

Question11: Good critical thinking begins the process of problem solving by observation. True or False?

Question 12: The first step in a logical diagnostic approach is to _________?

A. Gather information.
B. Verify the problem.
C. Research the information.
D. None of these answers are correct.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 13: When diagnostic aids are not available or prove to be ineffective, good technicians conduct a visual
inspection and then take a logical approach to finding the cause of the problem. This relies on critical thinking skills
as well as system knowledge. Logical diagnosis follows what seven [7] steps?

Question 14: How should you analyse and evaluate what the problem is and when it occurs?

Question 15: What is the first step in analysing and evaluating light vehicle steering and suspension system faults?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 16: Describe the proper steps to follow when analysing and evaluating a steering and suspension system
fault?

Question 17: Always follow the vehicle manufacturer’s procedures when analysing and evaluating a steering and
suspension system fault. True or False?

Question 18: What could be the fault if a module does not respond to the diagnostic scan tool?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 19: As with the diagnosis of any problem, your diagnosis should begin with trying to duplicate the
customer’s complaint. For steering problems, this is done on a road test; make sure you drive carefully and
cautiously, especially because the vehicle has a control problem. True or False?

Question 20: Intermittent faults with sensors, and most steering and suspension system circuits, will usually set a
DTC. However, the DTC will be stored instead of active when the technician retrieves them. What does this mean?

Question 21: Identify various causes of intermittent steering and suspension system electrical faults?

Question 22 :A power steering system experiences repeated belt failure with normal power steering system
operation. The most likely cause of this problem is?

A. A loose power steering pump belt.

B. Low fluid level in the power steering reservoir.
C. A worn cam ring in the power steering pump.
D. A misaligned power steering pump pulley.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 23: Begin your visual inspection of the steering system by inspecting the tyres and checking for?

Question 24: Analysing and evaluating of suspension problems should follow a logical sequence given by the
________ for a specific vehicle?

A. Internet.
B. Component supplier.
C. Manufacturer.
D. All answers are correct

Question 25: Since there are some variations in power steering pump pressure test procedures and pressure
specifications, the vehicle manufacturer’s test procedures and specifications must be used when analysing and
evaluating the steering system. True or False?

Question 26: While analysing and evaluating the front end of a vehicle, the technician grabs the driver’s side tyre
and steers the wheels manually left and right. While he does this, he notices that the centre link moves up and
down. What component is most likely at fault?

A. Worn tie-rod ends.

B. Worn centre link.

C. Worn idler arm.
D. Worn steering U-joint.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 27: A technician is analysing and evaluating a car for loose and erratic steering. When an assistant moves
the steering wheel left and right, he notices the entire steering rack moving back and forth about one-half inch. He
checks the tightness of the rack mounting bolts and finds that they are torqued to specifications. What could be
the problem?

A. Worn inner tie-rod end.

B. Worn outer tie-rod end.

C. Worn steering U-joint.
D. Worn rack mount bushings.

.
Question 28: The idler arm should be analysed and evaluated ________?

A. On a frame contact lift.

B. On an alignment rack.
C. Both “On a frame contact lift’ and “On an alignment rack”.
D. Both “On a frame contact lift’ and “On an alignment rack”.

Question 29: When analysing and evaluating an oil leak at the bellows of a rack and pinion could be caused by
________?

A. Inner rack seal.

B. Outer rack seal.

C. Pinion seal.
D. All answers are correct.

Question 30: When analysing and evaluating hard steering concern, this could be caused by ________?

A. Inadequately inflated tyres.

B. A loose power steering belt.

C. Restricted power-steering lines or hoses.
D. All answers are correct.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 31: Analyse and evaluate the following steering and suspension system components for component
failure analysis and report the symptom and cause from the image?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
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Assessment Activity 1 11 | P a g e
AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 32: The purpose of the steering gear is to change the rotational motion of the steering wheel to a
reciprocating motion to move the steering linkage. In addition, the steering gear also reduces the effort needed to
turn the wheels. How is this done?

Question 33: The steering system is composed of three [3] major subsystems?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 34: Define positive camber?

Question 35: What is setback, and what can cause it to occur?

Question 36: Describe scrub radius?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 37: What is SAI and what do the letters stand for?

Question 38: What is the primary purpose of the power steering hoses?

A. To lubricate the pump.

B. To relieve pressure.
C. To transmit pressurised fluid power.
D. None of the answers are correct.

Question 39: The power steering pressure on an electronically controlled power steering system is regulated by
the vehicle’s computer by varying the ________ applied to the pressure control solenoid?

A. Frequency.

B. Resistance.
C. Duty cycle.
D. Voltage.

Question 40: Identify the four [4] basic power-steering pump designs?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 41: How does an electronic rack and pinion steering system differ from conventional rack and pinion
steering rack and pinion system?

Question 42: The primary sensor input used by an electronically controlled power steering system is the
________?

A. Engine coolant temperature (ECT).

B. Vehicle speed sensor (VSS).

C. Engine RPM (CKP).
D. Mass airflow (MAF).

Question43: Briefly describe the differences between the conventional rack-and-pinion power steering (hydraulic)
and electro-hydraulic rack-and-pinion power steering?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 44: The core of any suspension system is the ________?

A. Wheel spindle assembly.

B. Spring.
C. Ball joint.
D. Control arm

Question 45: Which of the following is NOT a component of an adaptive suspension system?

A. Steering angle sensor.

B. Vehicle height sensor.

C. Electronic shock absorbers.
D. Hydraulic pump.

Question 46: A typical SLA suspension system has ________?

A. An upper short arm and a lower long arm.

B. Two arms of equal length.

C. A lower short arm and an upper long arm.
D. None of the answers is correct.

Question 47: The MacPherson strut system uses a ________-type ball joint?

A. Compression.

B. Tension.
C. Follower.
D. None of the answers is correct.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 48: What is the function of a shock absorber?

Question 49: Identify three [3] tasks that an independent front wheel suspension system must perform?

Question 50: What type of rear suspension is subject to axle tramp?

A. Live axle with coil springs.

B. Live axle with leaf springs.

C. Double wishbone.
D. Multilink.

Question 51: A power steering pump is being tested with a pressure gauge for maximum output pressure. Which
of the following statements is correct?

A. The pressure gauge should be attached to the pump return port.

B. The steering wheel should be held in the right lock position.

C. A maximum output pressure dead heading test should last no longer than 5 seconds.
D. One should check output pressure with engine speed above 4000rpm.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 52: A technician is checking a suspension complaint. He depresses the front bumper a few inches by
hand then releases it. When the front bumper is released, it oscillates up and down about three (3) times before
coming to rest. What could be the problem?

A. Worn ball joints.

B. Worn stabiliser links.

C. Worn shock absorbers.
D. Worn springs.

Question 53: What is a dry park check?

Question 54: A scan tool and/or a special electronic tester is used to diagnose most electronic suspension systems.
These can only retrieve DTCs; they may also be able to activate various actuators in the system. True or False?

Question 55: Check the voltage at the battery. If the voltage is below 11 volts, recharge or replace the battery
before continuing with your suspension diagnostics. True or False?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 56: List five [5] capabilities of a scan tool?

Question 57: The snapshot feature on the scan tool can record the sensor data and conditions leading up to the
vehicle setting a DTC. True or False?

Question 58: Hydraulic pressure gauge is used to measure hydraulic pressure on what vehicle components?

A. Manual transmission.

B. Power steering.
C. Electrical steering.
D. None of these answers are correct.

Question 59: Complete the following statement about documenting you’re diagnostic finding on the job card,
using the following words:

Words: Clear, Defective, Diagnostic, Documentation, Equipment, Found, Job, Multimeter, Operations, Problem,
Sensor, Technician, Trouble, Write.

The service _______________must document the _______________card. This means that the service

technician must _______________(or type) what all was done to the vehicle including documenting

Assessment Activity 1 19 | P a g e
AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
 _______________components or conditions that were _______________in the course of the

_______________. The _______________is often called “telling the story” and should include the

following:

• The test _______________used to diagnose the _______________. For example: Used a scan tool to

retrieve C0210/33 R/H/R speed sensor diagnostic _______________code.

• Used a digital _______________to determine a wheel speed _______________wire was defective.

• List what parts or service _______________were performed. For example: Replaced the wheel speed

wire on R/H/R wheel. Used a scan tool to _______________the diagnostic trouble codes and verify

that the system operated correctly.

Question 60: Why is it very important that the Job Card is completed correctly?

Question 61: What are all the ADR names and numbers for which all light vehicle steering and suspensions system
must comply?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Question 62: Referring to ADR 42/04General Safety Requirements. What is the requirement in regard to7.1.2
Controls, Steering Systems?

Question 63: Referring to ADR 42/04 General Safety Requirements. What is the requirement in regard to 7.1.3
Controls, Steering Systems?

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems.
Durban International College Pty. Ltd
Durban International College Pty Ltd.

Assessment Evaluation Tool

Unit Code & Unit Name AURLTD007 - Analyse and evaluate faults in light vehicle steering and suspension
systems

Assessment Type Practical observation

Assessment Name AT 2

Student’s name & ID

Assessment date/s

Is Student able to demonstrate the following: Performance Evidence [1] Yes No

(1) Analyse and evaluate a fault in the:

• Steering system of a light vehicle
• Suspension system of a different light vehicle
• Steering or suspension system of a third light vehicle

Is Student able to demonstrate the following: Performance Criteria

Yes No
[1.1, 1.2, 1.3,1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4,3.5, 4.1, 4.2, 4.3,5.1,5.2,5.3,5.4]

(1.1) Objective of the analysis and evaluation is determined from workplace instructions
(1.2) Specifications for light vehicle steering or suspension system are sourced and interpreted
(1.3) System faults, deficiencies or discrepancies are identified and confirmed
(1.4) Hazards associated with the work are identified and risks are managed according to workplace
procedures, and safety and environmental requirements
(2.1) Evaluation criteria are developed or adopted to meet the objective of the analysis and
evaluation
(2.2) Analytical and evaluative methodology is developed or identified from technical information
(2.3) Testing equipment is prepared according to manufacturer specifications and workplace
procedures
(2.4) Tools and materials required to support the diagnostic procedure are identified, selected and
prepared for use
(2.5) Steering or suspension system and components are prepared for the diagnostic process
(3.1) Selected analytical and evaluative methodology is followed according to manufacturer
specifications and workplace procedures
(3.2) Tests are carried out according to manufacturer specifications, workplace procedures, and safety
and environmental requirements

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 1 of 8
Durban International College Pty Ltd.
(3.3) Analytical and other diagnostic findings are verified, as required, by using reliable alternative or
optional processes
(3.4) Analytical findings and results are assessed against evaluation criteria
(3.5) Valid conclusions are drawn from available evidence and documented according to workplace
requirements
(4.1) Options for responding to the objective are determined from further research of technical
support information
(4.2) Rectification method is selected from an analysis of the options, operating conditions, regulatory
requirements, Australian Design Rules, and financial implications
(4.3) Report is prepared specifying analysis and evaluation process, and detailing and justifying
rectification method or variation to the rectification method
(5.1) Final inspection is made to ensure work is to workplace expectations
(5.2) Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable
material is collected
(5.3) Tools and equipment are checked and stored according to workplace procedures
(5.4) Workplace documentation is processed according to workplace procedures

Assessor observation checklist (Job card 1)

Observable skills/tasks Satisfactory = S
Not Satisfactory = NS
Identify and confirm the work requirement
Question 1: Did the student obtain and read through job card to determine
 S |  NS
customer concern?
Question 2: Did the student communicate ideas and information to enable
confirmation of steering and suspension system faults with supervisor or other
 S |  NS
workers?
• Apply learning and processes to different situations
Question 3: Did the student interview the customer to understand steering and
suspension system faults by using correct questioning techniques?  S |  NS
• Apply learning and processes to different situations.
Question 4: Did the student access correct workshop manual or manufacturers’
publications for the steering and suspension systems being diagnosed?
 S |  NS
• Research, organise and interpret technical information relating to light
vehicle steering and suspension systems
Question 5: Did the student select appropriate PPE and identify any hazards with
working around steering and suspension systems?
• Safety glasses
• Work boots  S |  NS
• Clothing
• Hand protection
• Respiratory protection (if dealing with friction materials)
Prepare for analysis and evaluation
Question 6: Did the student implement process in planning and implementing
analysis and evaluation of steering and suspension systems from analysing technical
 S |  NS
support information and available on-board diagnostic systems, workplace
information or the vehicle manufacture WSM?
Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
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Durban International College Pty Ltd.
• Plan own work requirements and prioritise actions to achieve required
outcomes and ensure tasks are completed within workplace
timeframes.
Question 7: Did the student develop and/or identify and selected diagnostic process,
sequence, tests and testing equipment from technical support information and
 S |  NS
available on-board diagnostic systems, workplace information or the vehicle
manufacture WSM?
Question 8: Did the student select tools, equipment and materials required to
analyse and evaluate the steering and suspension system faults such as?
• Multimeter,  S |  NS
• Scan tool,
• Pressure gauges
Question 9: Did the student ensure suitable covers are placed on the vehicle to  S |  NS
prevent damage?
Carry out analysis and evaluation
Question 10: Did the student follow the diagnostic process, sequence, tests and
testing equipment from technical support information and available on-board
diagnostic systems, workplace information or the vehicle manufacture WSM when
analysing and evaluating the vehicle’s steering and suspension systems?
• Use mathematical ideas and techniques to complete measurements,
calculate analytical requirements, calibrate testing equipment and
 S |  NS
present analytical results
• Plan own work requirements and prioritise actions to achieve required
outcomes and ensure tasks are completed within workplace
timeframes.
• Use specialised light vehicle steering and suspension systems diagnostic
equipment.
Question 11: Did the student verify and compared the vehicle steering and
suspension system faults results against technical support information and available
 S |  NS
on-board diagnostic systems, workplace information or the vehicle manufacture
WSM?
Question 12: Did the student determine the vehicle steering and suspension system
faults from available evidence and technical support information and available on-  S |  NS
board diagnostic systems, workplace information or the vehicle manufacture WSM?

Make recommendations
Question 13: Did the student research other options to rectify the vehicle steering
and suspension system faults from technical support information and available on-
board diagnostic systems, workplace information or the vehicle manufacture WSM
 S |  NS
and Australian Design Rules (ADR)?
• Research, organise and interpret technical information relating to light
vehicle steering and suspension systems
Question 14: Did the student check manufacturers publications (TSBs etc.) for
further technical assistance in vehicle steering and suspension system being
diagnosed and then prepares a detailed report recommending correct rectification
method making sure vehicle remains roadworthy?
• Research, organise and interpret technical information relating to light  S |  NS
vehicle steering and suspension systems
• Legibly and accurately fill out workplace documentation when reporting
failure analysis findings
• Document and complete reports
Specific task skills
Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
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Question 15: Job Card 1: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems
Question 16: Job Card 2: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems (Job Card 2. Do not use here)
Question 17: Job Card 3: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems (Job Card 3. Do not use here)
Complete work processes
Question 18: Did the student ensure the work area is clean as to workplace
 S |  NS
requirements or workplace standards?
Question 19: Did the student collect waste and disposed into correct waste or
 S |  NS
recycling bins?
Question 20: Did the student check and cleaned the tools and equipment used to
analysis and evaluate the steering and suspension system and tag-out any faulty  S |  NS
tools and equipment?
Question 21: Did the student complete the Job Card and/or report and present the
Job Card and/or report to his/her Supervisor/Workplace Foreman?
• Legibly and accurately fill out workplace documentation when reporting  S |  NS
failure analysis findings
• Document and complete reports

Assessor observation checklist (Job card 2)

Observable skills/tasks Satisfactory = S

Not Satisfactory = NS
Identify and confirm the work requirement
Question 1: Did the student obtain and read through job card to determine
customer concern?
 S |  NS
Question 2: Did the student communicate ideas and information to enable
confirmation of steering and suspension system faults with supervisor or other
workers?
 S |  NS
• Apply learning and processes to different situations
Question 3: Did the student interview the customer to understand steering and
suspension system faults by using correct questioning techniques?  S |  NS
• Apply learning and processes to different situations.
Question 4: Did the student access correct workshop manual or manufacturers’
publications for the steering and suspension systems being diagnosed?
 S |  NS
• Research, organise and interpret technical information relating to light
vehicle steering and suspension systems
Question 5: Did the student select appropriate PPE and identify any hazards with
working around steering and suspension systems?
• Safety glasses
• Work boots  S |  NS
• Clothing
• Hand protection
• Respiratory protection (if dealing with friction materials)
Prepare for analysis and evaluation
Question 6: Did the student implement process in planning and implementing
analysis and evaluation of steering and suspension systems from analysing technical
support information and available on-board diagnostic systems, workplace  S |  NS
information or the vehicle manufacture WSM?
• Plan own work requirements and prioritise actions to achieve required

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 4 of 8
Durban International College Pty Ltd.
outcomes and ensure tasks are completed within workplace
timeframes.
Question 7: Did the student develop and/or identify and selected diagnostic process,
sequence, tests and testing equipment from technical support information and
 S |  NS
available on-board diagnostic systems, workplace information or the vehicle
manufacture WSM?
Question 8: Did the student select tools, equipment and materials required to
analyse and evaluate the steering and suspension system faults such as?
• Multimeter,  S |  NS
• Scan tool,
• Pressure gauges
Question 9: Did the student ensure suitable covers are placed on the vehicle to  S |  NS
prevent damage?
Carry out analysis and evaluation
Question 10: Did the student follow the diagnostic process, sequence, tests and
testing equipment from technical support information and available on-board
diagnostic systems, workplace information or the vehicle manufacture WSM when
analysing and evaluating the vehicle’s steering and suspension systems?
• Use mathematical ideas and techniques to complete measurements,
calculate analytical requirements, calibrate testing equipment and
 S |  NS
present analytical results
• Plan own work requirements and prioritise actions to achieve required
outcomes and ensure tasks are completed within workplace
timeframes.
• Use specialised light vehicle steering and suspension systems diagnostic
equipment.
Question 11: Did the student verify and compared the vehicle steering and
suspension system faults results against technical support information and available
 S |  NS
on-board diagnostic systems, workplace information or the vehicle manufacture
WSM?
Question 12: Did the student determine the vehicle steering and suspension system
faults from available evidence and technical support information and available on-  S |  NS
board diagnostic systems, workplace information or the vehicle manufacture WSM?
Make recommendations
Question 13: Did the student research other options to rectify the vehicle steering
and suspension system faults from technical support information and available on-
board diagnostic systems, workplace information or the vehicle manufacture WSM
 S |  NS
and Australian Design Rules (ADR)?
• Research, organise and interpret technical information relating to light
vehicle steering and suspension systems
Question 14: Did the student check manufacturers publications (TSBs etc.) for
further technical assistance in vehicle steering and suspension system being
diagnosed and then prepares a detailed report recommending correct rectification
method making sure vehicle remains roadworthy?
• Research, organise and interpret technical information relating to light  S |  NS
vehicle steering and suspension systems
• Legibly and accurately fill out workplace documentation when reporting
failure analysis findings
• Document and complete reports
Specific task skills
Question 15: Job Card 1: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems (Job Card 1. Do not use here)
Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 5 of 8
Durban International College Pty Ltd.
Question 16: Job Card 2: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems.
Question 17: Job Card 3: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems (Job Card 3. Do not use here)
Complete work processes
Question 18: Did the student ensure the work area is clean as to workplace
requirements or workplace standards?
 S |  NS
Question 19: Did the student collect waste and disposed into correct waste or
recycling bins?
 S |  NS
Question 20: Did the student check and cleaned the tools and equipment used to
analysis and evaluate the steering and suspension system and tag-out any faulty  S |  NS
tools and equipment?
Question 21: Did the student complete the Job Card and/or report and present the
Job Card and/or report to his/her Supervisor/Workplace Foreman?
• Legibly and accurately fill out workplace documentation when reporting  S |  NS
failure analysis findings
• Document and complete reports

Assessor observation checklist (Job card 3)

Observable skills/tasks Satisfactory = S
Not Satisfactory = NS
Identify and confirm the work requirement
Question 1: Did the student obtain and read through job card to determine
 S |  NS
customer concern?
Question 2: Did the student communicate ideas and information to enable
confirmation of steering and suspension system faults with supervisor or other
 S |  NS
workers?
• Apply learning and processes to different situations
Question 3: Did the student interview the customer to understand steering and
suspension system faults by using correct questioning techniques?  S |  NS
• Apply learning and processes to different situations.
Question 4: Did the student access correct workshop manual or manufacturers’
publications for the steering and suspension systems being diagnosed?
 S |  NS
• Research, organise and interpret technical information relating to light
vehicle steering and suspension systems
Question 5: Did the student select appropriate PPE and identify any hazards with
working around steering and suspension systems?
• Safety glasses
• Work boots  S |  NS
• Clothing
• Hand protection
• Respiratory protection (if dealing with friction materials)
Prepare for analysis and evaluation
Question 6: Did the student implement process in planning and implementing
analysis and evaluation of steering and suspension systems from analysing technical
support information and available on-board diagnostic systems, workplace
information or the vehicle manufacture WSM?  S |  NS
• Plan own work requirements and prioritise actions to achieve required
outcomes and ensure tasks are completed within workplace
timeframes.
Question 7: Did the student develop and/or identify and selected diagnostic process,  S |  NS
Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 6 of 8
Durban International College Pty Ltd.
sequence, tests and testing equipment from technical support information and
available on-board diagnostic systems, workplace information or the vehicle
manufacture WSM?
Question 8: Did the student select tools, equipment and materials required to
analyse and evaluate the steering and suspension system faults such as?
• Multimeter,  S |  NS
• Scan tool,
• Pressure gauges
Question 9: Did the student ensure suitable covers are placed on the vehicle to  S |  NS
prevent damage?
Carry out analysis and evaluation
Question 10: Did the student follow the diagnostic process, sequence, tests and
testing equipment from technical support information and available on-board
diagnostic systems, workplace information or the vehicle manufacture WSM when
analysing and evaluating the vehicle’s steering and suspension systems?
• Use mathematical ideas and techniques to complete measurements,
calculate analytical requirements, calibrate testing equipment and
 S |  NS
present analytical results
• Plan own work requirements and prioritise actions to achieve required
outcomes and ensure tasks are completed within workplace
timeframes.
• Use specialised light vehicle steering and suspension systems diagnostic
equipment.
Question 11: Did the student verify and compared the vehicle steering and
suspension system faults results against technical support information and available
 S |  NS
on-board diagnostic systems, workplace information or the vehicle manufacture
WSM?
Question 12: Did the student determine the vehicle steering and suspension system
faults from available evidence and technical support information and available on-  S |  NS
board diagnostic systems, workplace information or the vehicle manufacture WSM?
Make recommendations
Question 13: Did the student research other options to rectify the vehicle steering
and suspension system faults from technical support information and available on-
board diagnostic systems, workplace information or the vehicle manufacture WSM
 S |  NS
and Australian Design Rules (ADR)?
• Research, organise and interpret technical information relating to light
vehicle steering and suspension systems
Question 14: Did the student check manufacturers publications (TSBs etc.) for
further technical assistance in vehicle steering and suspension system being
diagnosed and then prepares a detailed report recommending correct rectification
method making sure vehicle remains roadworthy?
• Research, organise and interpret technical information relating to light  S |  NS
vehicle steering and suspension systems
• Legibly and accurately fill out workplace documentation when reporting
failure analysis findings
• Document and complete reports
Specific task skills
Question 15: Job Card 1: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems (Job Card 1. Do not use here)
Question 16: Job Card 2: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems (Job Card 2. Do not use here)

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 7 of 8
Durban International College Pty Ltd.
Question 17: Job Card 3: Analyse and evaluate faults in light vehicle steering and  S |  NS
suspension systems.
Complete work processes
Question 18: Did the student ensure the work area is clean as to workplace
 S |  NS
requirements or workplace standards?
Question 19: Did the student collect waste and disposed into correct waste or
 S |  NS
recycling bins?
Question 20: Did the student check and cleaned the tools and equipment used to
analysis and evaluate the steering and suspension system and tag-out any faulty  S |  NS
tools and equipment?
Question 21: Did the student complete the Job Card and/or report and present the
Job Card and/or report to his/her Supervisor/Workplace Foreman?
• Legibly and accurately fill out workplace documentation when reporting  S |  NS
failure analysis findings
• Document and complete reports

Comments/feedback to Student

Outcome:  Satisfactory  Unsatisfactory

Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided
appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks
Google check for plagiarism Yes No
Check for Copying/Collusion Yes No
Check for Authenticity (own work) Yes No
Cheating or use of model answers Yes No

Assessor name:

Assessor signature:

Document Name: AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension Created Date: Sept 2018
systems.
Document No: DIC- AURLTD007 -ET-AT2 Version No: V 1.0 Last Modified Date: Sept 2018
© Durban International College Page Sequence: Page 8 of 8
 Assignment Cover Sheet
AUR50216 Diploma of Automotive Technology
Student Details

Student Name

Student ID

Assessment Details

Unit of competency

Assessment task

Date of submission

Assessor Name

Student to answer (tick response) Yes No

• Have the purposes and outcomes of assessment been explained?

• Have you received information about the unit(s) of competency?
• Do you understand what evidence is being collected?
• Has reassessment and appeals been explained to you?
• Has Recognition of Prior Learning (RPL) been explained to you?
• Have you been informed about language, literacy and numeracy assistance?
• I understand that assessments can be submitted either to the assessor or e-mailed at
[email protected]
STUDENT DECLARATION
• I declare the assessment submitted is my own work
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this
assessment task is original and has not been copied or taken from another source except where
this work has been correctly acknowledged. I have made a photocopy or electronic copy of my
assessment task, which I can produce if the original is lost.

• I understand that the resubmission of theory assessments is $50 & Practical assessment is
$100

Student Signature

Assessor Signature

Document Name: Diploma of Automotive Technology-Assignment Cover Sheet Created Date: Sept 2018
Document No: DIC-048-DIP-AUR-CS Version No: V 1.1 Last Modified Date: Nov 2019
© Durban International College Page Sequence: Page 1 of 2
 ASSESSOR USE ONLY

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks

Google check for plagiarism Yes No

Check for Copying/Collusion Yes No

Check for Authenticity(own work) Yes No

Cheating or use of model answers Yes No

Assessor Comments/
Feedback:

Assessment Outcome: Satisfactory Not Satisfactory Not Assessed

STUDENT DECLARATION
Assessor Signature
I have received, discussed and accepted my result as
above for this task and I am aware of my appeal rights.

Date Student Signature

Document Name: Diploma of Automotive Technology-Assignment Cover Sheet Created Date: Sept 2018
Document No: DIC-048-DIP-AUR-CS Version No: V 1.1 Last Modified Date: Nov 2019
© Durban International College Page Sequence: Page 2 of 2
 Assessment Task 2
AURLTD007 Analyse and evaluate faults in light vehicle steering and
suspension systems

Assessment Submission details:

1. Please include following details on the top of your assessment:

• Your Name
• Your Student Id
• Your Trainer’s name
• Title of your Assessment
• Assessment Due Date
• Actual Submission Date
Please Note: Any changes in the assessment due date must be approved by your trainer.

2. This assessment can be hand written or in Microsoft word format. Following settings should be made for
this assignment to keep consistency among all the assessments:

Body text Page setup

• Font: Times New Roman • Top: 2.54 cm

• Font size: 12 point • Bottom: 2.54 cm
• Line spacing: Double • Left: 3.17 cm
• Text style: Normal • Right: 3.17 cm
• Header: 1.25 cm
• Footer: 1.25 cm

3. If hand written assessments are submitted, hand writing needs to be clear and legible.
4. Do not forget to attach the Cover Sheet at the front of the assessment.
5. Make sure you have signed the Cover sheet to declare this is your own work.
6. You can e-mail this assessment to your trainer’s e-mail address with following details:
In ‘subject’ mention your ‘student Id – Your name’.

Achieving Competence:

To be deemed competent in this assessment you must:

• Correctly address all of the assessment requirements as described in this task

• Correctly address all of the submission instructions
• Successfully complete the Assessment Questions
• Submit assessment on or before the due date with an assessment cover sheet

Durban International College Pty. Ltd 1|P a g e

AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Performance objective:

Students need to participate in demonstration of skills as required in the assessment task and Complete
Practical Activities for the job cards 1 ,2 and 3.

Assessment description:

Task 1: Analyse and evaluate faults in light vehicle steering and suspension systems
Upon completion of this task, you should be able to demonstrate how to analyse and evaluate faults in light
vehicle steering and suspension systems.
Student instructions:
You must analyse and evaluate faults in light vehicle steering and suspension systems in three [3] different light
vehicles that you have been given to by your Trainer/Assessor.

The above faults must involve the following:

• Steering system of a light vehicle
• Suspension system of a different light vehicle
• Steering and suspension system of a third light vehicle.
Tools and Materials

• Three (3) different vehicles with faults in light • Hydraulic pressure gauge
vehicle steering and suspension systems
• Spring scale
• Workshop manuals (WSM) for vehicles
• Workshop hand tools
• Scan tool
• Inspection light

Protective Clothing:

• PPE
• Safety goggles or glasses with side shields
• Steel-toed shoes
• Vehicle protection
Trainer / Assessor Notes:

1. The Student must analyse and evaluate faults in light vehicle steering and suspension systems in three
[3] different light vehicles that you have given the Student.
The above faults must involve the following:
• Steering system of a light vehicle
• Suspension system of a different light vehicle
• Steering and suspension system of a third light vehicle.
2. Trainer / Assessor must verify performance evidence through questioning on skills and knowledge to
ensure correct interpretation and application.
3. Observe the student performing each step in the practical observation checklist.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Job Card 1: Analyse and evaluate faults in light vehicle steering and suspension
systems
Upon completion of this task, you should be able to demonstrate how to analyse and evaluate faults in light
vehicle steering and suspension systems.

Tools and Materials

• One (1) different vehicle with faults in light • Spring scale
vehicle Steering systems
• Workshop hand tools
• Workshop manuals (WSM) for vehicles
• Inspection light
• Scan tool

• Hydraulic pressure gauge

Protective Clothing:

• PPE
• Safety goggles or glasses with side shields
• Steel-toed shoes
• Vehicle protection

Customer Concern:

The customer is concerned that the power steering has “Hard turning effort”.

Procedure:

1. Obtain tools and equipment from your trainer.

2. Ask your trainer to direct you to a work area.

3. Answer the questions between the Job Card

4. Analyse and evaluate the nature of the fault or problem. Write the fault on the front of the Job Card. You
must carry out your diagnosis on that fault using the diagnosis and tools and equipment as specified in the
vehicles workshop manual.
5. Report the faults or problems. You must report your findings to the customer by filling in the
Recommendations for the repair of the vehicle on the back of the Job Card. The customer can be your
Assessor, record the conversation with the customer on the back of the Job Card.
6. Clean-up work area, tools and equipment are stowed in their appropriate area and finalise Job Card
documentation by filling in the Customers Fault, the Cause of the Fault, the Rectification to repair the
vehicle and the Parts used on the back of the Job Card.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Job Card 1

Customer Details

Customer: Contact Details:

Address: City: State: Post code:

Vehicle Details (must fill in the vehicle details) If simulated vehicle used please tick 

Make: Model: Colour: License No:

VIN No: Odometer Reading:

Engine No: Engine Type: Trans Type:

Customer Concern

The customer is concerned that the power steering has “Hard turning effort”.

Declaration by The Customer

Please execute at my cost and as soon as you conveniently can repair the listed items above, and also any work considered essential. The vehicle, its
accessories and contents are at my risk entirely whether theft or loss thereof or damaged thereto arises from any want of care on the part of yourself or
your contractors or servants or from any cause whatsoever. Any claims for faulty workmanship is to be raised within seven (7) working days after the
vehicle is returned to me. I agree such claim is limited solely to the rectification free of cost of the faulty work. No claim for loss consequential or
otherwise being admissible.

/ / 20

Signature of Owner Date (Fill in the date)

Durban International College Pty. Ltd 4|P a g e

AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
 1. Understand and Verify the Customer's Concern: The first part of this step is to obtain as much
information as possible from the customer. Are there aftermarket accessories on the vehicle? When
does the condition occur? Where does the condition occur? How long does the condition last? How
often does the condition occur?

Note your findings on the back of the Job Card.

2. Vehicle Operating as Designed: This condition exists when the vehicle is found to operate normally. The
condition described by the customer may be normal. Compare with another like vehicle that is
operating normally under the same conditions described by the customer.

Note your findings on the back of the Job Card.

3. Preliminary Checks: Conduct a thorough visual inspection. Review the service history. Detect unusual
sounds or odours.

Note your findings on the back of the Job Card.

4. Check for related Bulletins, Recalls and Preliminary Information.

Note your findings on the back of the Job Card.

5. Control Module Communication and DTC Check: Using a scan tool, perform the Vehicle DTC Information
function and verify that all vehicle control module communicates with the scan tool.

Record on the Job card the following information:

• Any control module that is not communicating

• Any DTC, including symptom byte, and the control module that has set the DTC.

Technician Note

Do not clear any DTCs unless instructed to do so by a diagnostic procedure. If any DTC is steering related,
select Capture Info to store DTC and Freeze Frame/Failure Records to the Scan Tool.

6. For the customer’s concern, locate the procedure in the WSM that details how to diagnose and write
the location below.
7. As described in the WSM, what could be the possible fault that has caused the power steering to have a
Hard-turning effort? Note your finding below.
8. Note down any safety concerns or hazards that you should be aware of when carrying out diagnosis of
this customer concern?

9. Before starting the vehicle to confirm proper operation, carry out a preliminary inspection as per the
WSM.
Note your findings on the back of the Job Card
10. Connect a spring scale to the steering wheel and with the engine running, tyre inflated correctly and on
a flat dry surface, measure the effort to turn the steering wheel in both directions.

Durban International College Pty. Ltd 5|P a g e

AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Power Steering Turning Effort WSM Specifications

Left Turn Right Turn

Note your findings on the back of the Job Card

11. Using the hydraulic pressure gauge, measure the pressure of the power steering pump. In order to
achieve accurate pressure readings, the procedure must be performed at least three [3] times in order
to gather uniform pressure readings.

Power Steering Pump Pressure Recorded @ idle WSM Specifications

Note your findings on the back of the Job Card

12. Continue to isolate the problem by testing. Narrow down the probable causes of the problem by
following the Pinpoint test as specified in the WSM.
Note your findings on the back of the Job Card

13. Document your test result on the back of the Job Card and compare them to the vehicle WSM.

14. What is the fault with the steering system?

Note your findings on the back of the Job Card

15. Analyse the options for the customer, by taking into account the operating conditions the vehicle is
being used, regulatory requirements, Australian Design Rules, and financial implications to the
customer.

The student should take into account the way the customer drives the vehicle before giving the
customer his/her report. The student will need to check prices on the replacement component to give
the customer the best options, but also taking into account that the replacement component meets
“Regulatory and ADR requirements.

Note your findings on the back of the Job Card

16. Report the fault. You must report your findings to the customer filling in the Recommendations for the
repair of the vehicle on the back of the Job Card.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Fault: Record of Conversation with Customer:
Date:

Time:

Service Advisor:

Conversation:

Cause:

Rectification: Parts Used

Recommendations: Sublet Repairs Order No

Fluids QTY Tyre Report Tech # Job # Time Clock Record

Gear Oil L/H/F R/H/F ON

Auto Oil mm mm OFF

Engine Oil L/H/R R/H/R ON

Diff Oil mm mm OFF

Coolant Brake Report ON

P/S Oil L/H/F R/H/F OFF

Brake Fluid mm mm ON

Other L/H/R R/H/R OFF

mm mm ON

OFF

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Instructions:
Ensure that the following actions / tasks / checks in your work area have been performed:
a. Tools & equipment used are in working order and have been put away ready for use next time. Where
necessary, tag any tools / equipment which had faulted during use and inform the Assessor about it.
b. Waste materials is to be disposed of via the appropriate recycling methods or place in general waste.
c. Ensure that any reusable materials are stored away appropriately and ready for reuse at another time.
d. Make sure the work area is cleaned and tidy. All equipment is put away and report on any issues / faults
with equipment when problems are noticed.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Job Card2: Analyse and evaluate faults in light vehicle steering and suspension
systems
Upon completion of this task, you should be able to demonstrate how to analyse and evaluate faults in light
vehicle steering and suspension systems.

Tools and Materials

• One (1) different vehicle with faults in light • Workshop hand tools
vehicle driveline systems
• Inspection light
• Workshop manuals (WSM) for vehicles

Protective Clothing:

• PPE
• Safety goggles or glasses with side shields
• Steel-toed shoes
• Vehicle protection

Customer Concern:

The customer is concerned with a “Poor Directional Stability.

Procedure:

1. Obtain tools and equipment from your trainer.

2. Ask your trainer to direct you to a work area.

3. Answer the questions between the Job Card

4. Analyse and evaluate the nature of the fault or problem. Write the fault on the front of the Job Card.
You must carry out your diagnosis on that fault using the diagnosis and tools and equipment as specified
in the vehicles workshop manual.
5. Report the faults or problems. You must report your findings to the customer by filling in the
Recommendations for the repair of the vehicle on the back of the Job Card. The customer can be your
Assessor, record the conversation with the customer on the back of the Job Card.
6. Clean-up work area, tools and equipment are stowed in their appropriate area and finalise Job Card
documentation by filling in the Customers Fault, the Cause of the Fault, the Rectification to repair the
vehicle and the Parts used on the back of the Job Card.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Job Card 2

Customer Details

Customer: Contact Details:

Address: City: State: Post code:

Vehicle Details (must fill in the vehicle details) If simulated vehicle used please tick 

Make: Model: Colour: License No:

VIN No: Odometer Reading:

Engine No: Engine Type: Trans Type:

Customer Concern

The customer is concerned with a Poor Directional Stability.

Declaration by The Customer

Please execute at my cost and as soon as you conveniently can repair the listed items above, and also any work considered
essential. The vehicle, its accessories and contents are at my risk entirely whether theft or loss thereof or damaged thereto
arises from any want of care on the part of yourself or your contractors or servants or from any cause whatsoever. Any claims
for faulty workmanship is to be raised within seven (7) working days after the vehicle is returned to me. I agree such claim is
limited solely to the rectification free of cost of the faulty work. No claim for loss consequential or otherwise being admissible.

/ / 20

Signature of Owner Date (Fill in the date)

Durban International College Pty. Ltd 10 | P a g e

AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
 1. Understand and Verify the Customer's Concern: The first part of this step is to obtain as much
information as possible from the customer. Are there aftermarket accessories on the vehicle? When
does the condition occur? Where does the condition occur? How long does the condition last? How
often does the condition occur?

Note your findings on the back of the Job Card.

2. Vehicle Operating as Designed: This condition exists when the vehicle is found to operate normally. The
condition described by the customer may be normal. Compare with another like vehicle that is
operating normally under the same conditions described by the customer.

Note your findings on the back of the Job Card.

3. Preliminary Checks: Conduct a thorough visual inspection. Review the service history. Detect unusual
sounds or odours.

Note your findings on the back of the Job Card.

4. Check for related Bulletins, Recalls and Preliminary Information.

Note your findings on the back of the Job Card.

5. Control Module Communication and DTC Check: Using a scan tool, perform the Vehicle DTC Information
function and verify that all vehicle control module communicates with the scan tool.

Record on the Job card the following information:

• Any control module that is not communicating

• Any DTC, including symptom byte, and the control module that has set the DTC.

Technician Note

Do not clear any DTCs unless instructed to do so by a diagnostic procedure. If any DTC is Directional Stability
related, select Capture Info to store DTC and Freeze Frame/Failure Records to the Scan Tool.

6. For the customer’s concern, locate the procedure in the WSM that details how to diagnose and write
the location below.

7. As described in the WSM, what could be the possible fault that has caused the vehicle to have Poor
Directional Stability? Note your finding below.

8. Note down any safety concerns or hazards that you should be aware of when carrying out diagnosis of
this customer concern?

9. Before starting the vehicle to confirm proper operation, carry out a preliminary inspection as per the
WSM.

Note your findings on the back of the Job Card

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
 10. Locate the procedure in the WSM to diagnose Poor Directional Stability and follow the procedure to
diagnose the customer concern.
11. Continue to isolate the problem by testing. Narrow down the probable causes of the problem by
following the Pinpoint test as specified in the WSM.
Note your findings on the back of the Job Card

12. Document your test result on the back of the Job Card and compare them to the vehicle WSM.

13. What is the fault with the vehicle’s Poor Directional Stability?

Note your findings on the back of the Job Card

14. Analyse the options for the customer, by taking into account the operating conditions the vehicle is
being used, regulatory requirements, Australian Design Rules, and financial implications to the
customer.

Note your findings on the back of the Job Card

15. Report the fault. You must report your findings to the customer filling in the Recommendations for the
repair of the vehicle on the back of the Job Card.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Fault: Record of Conversation with Customer:
Date:

Time:

Service Advisor:

Conversation:

Cause:

Rectification: Parts Used

Recommendations: Sublet Repairs Order No

Fluids QTY Tyre Report Tech # Job # Time Clock Record

Gear Oil L/H/F R/H/F ON

Auto Oil mm mm OFF

Engine Oil L/H/R R/H/R ON

Diff Oil mm mm OFF

Coolant Brake Report ON

P/S Oil L/H/F R/H/F OFF

Brake Fluid mm mm ON

Other L/H/R R/H/R OFF

mm mm ON

OFF

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Instructions:
Ensure that the following actions / tasks / checks in your work area have been performed:
a. Tools & equipment used are in working order and have been put away ready for use next time. Where
necessary, tag any tools / equipment which had faulted during use and inform the Assessor about it.
b. Waste materials is to be disposed of via the appropriate recycling methods or place in general waste.
c. Ensure that any reusable materials are stored away appropriately and ready for reuse at another time.
d. Make sure the work area is cleaned and tidy. All equipment is put away and report on any issues / faults
with equipment when problems are noticed.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Job Card3: Analyse and evaluate faults in light vehicle steering and suspension
systems
Upon completion of this task, you should be able to demonstrate how to analyse and evaluate faults in light
vehicle steering and suspension systems.

Tools and Materials

• One (1) different vehicle with faults in light • Workshop hand tools
vehicle steering system
• Inspection light
• Workshop manuals (WSM) for vehicles

Protective Clothing:

• PPE
• Safety goggles or glasses with side shields
• Steel-toed shoes
• Vehicle protection

Customer Concern:

The customer is concerned that the vehicle steering wheel rattles and vibrates.

Procedure:

1. Obtain tools and equipment from your trainer.

2. Ask your trainer to direct you to a work area.

3. Answer the questions between the Job Card

4. Analyse and evaluate the nature of the fault or problem. Write the fault on the front of the Job Card.
You must carry out your diagnosis on that fault using the diagnosis and tools and equipment as specified
in the vehicles workshop manual.
5. Report the faults or problems. You must report your findings to the customer by filling in the
Recommendations for the repair of the vehicle on the back of the Job Card. The customer can be your
Assessor, record the conversation with the customer on the back of the Job Card.
6. Clean-up work area, tools and equipment are stowed in their appropriate area and finalise Job Card
documentation by filling in the Customers Fault, the Cause of the Fault, the Rectification to repair the
vehicle and the Parts used on the back of the Job Card.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Job Card 3

Customer Details

Customer: Contact Details:

Address: City: State: Post code:

Vehicle Details(Must fill in the vehicle details) If simulated vehicle used please tick 

Make: Model: Colour: License No:

VIN No: Odometer Reading:

Engine No: Engine Type: Trans Type:

Customer Concern

The customer is concerned that the vehicle steering wheel rattles and vibrates.

Declaration by The Customer

Please execute at my cost and as soon as you conveniently can repair the listed items above, and also any work considered essential. The vehicle, its accessories and
contents are at my risk entirely whether theft or loss thereof or damaged thereto arises from any want of care on the part of yourself or your contractors or servants or
from any cause whatsoever. Any claims for faulty workmanship is to be raised within seven (7) working days after the vehicle is returned to me. I agree such claim is
limited solely to the rectification free of cost of the faulty work. No claim for loss consequential or otherwise being admissible.

/ / 20

Signature of Owner Date (Fill in the date)

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
 1. Understand and Verify the Customer's Concern: The first part of this step is to obtain as much
information as possible from the customer. Are there aftermarket accessories on the vehicle? When
does the condition occur? Where does the condition occur? How long does the condition last? How
often does the condition occur?

Note your findings on the back of the Job Card.

2. Vehicle Operating as Designed: This condition exists when the vehicle is found to operate normally. The
condition described by the customer may be normal. Compare with another like vehicle that is
operating normally under the same conditions described by the customer.

Note your findings on the back of the Job Card.

3. Preliminary Checks: Conduct a thorough visual inspection. Review the service history. Detect unusual
sounds or odours.

Note your findings on the back of the Job Card.

4. Check for related Bulletins, Recalls and Preliminary Information.

Note your findings on the back of the Job Card.

5. Control Module Communication and DTC Check: Using a scan tool, perform the Vehicle DTC Information
function and verify that allvehicle control module communicates with the scan tool.

Record on the Job card the following information:

• Any control module that is not communicating

• Any DTC, including symptom byte, and the control module that has set the DTC.

Technician Note

Do not clear any DTCs unless instructed to do so by a diagnostic procedure. If any DTC is steering or
suspension related, select Capture Info to store DTC and Freeze Frame/Failure Records to the Scan Tool.

6. For the customer’s concern, locate the procedure in the WSM that details how to diagnose and write
the location below.
7. As described in the WSM, what could be the possible fault that has caused the vehicle steering wheel
rattles and vibrates? Note your finding below.
8. Note down any safety concerns or hazards that you should be aware of when carrying out diagnosis of
this customer concern?

9. Before starting the vehicle to confirm proper operation, carry out a preliminary inspection as per the
WSM.

Note your findings on the back of the Job Card

10. Locate the procedure in the WSM to diagnose steering wheel rattles and vibrates and follow the
procedure to diagnose the customer concern.
11. Continue to isolate the problem by testing. Narrow down the probable causes of the problem by
following the Pinpoint test as specified in the WSM.
Note your findings on the back of the Job Card

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
 12. Document your test result on the back of the Job Card and compare them to the vehicle WSM.

13. What is the fault with the vehicle’s steering system?

Note your findings on the back of the Job Card

14. Analyse the options for the customer, by taking into account the operating conditions the vehicle is
being used, regulatory requirements, Australian Design Rules, and financial implications to the
customer.

Note your findings on the back of the Job Card

15. Report the fault. You must report your findings to the customer filling in the Recommendations for the
repair of the vehicle on the back of the Job Card.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Fault: Record of Conversation with Customer:
Date:

Time:

Service Advisor:

Conversation:

Cause:

Rectification: Parts Used

Recommendations: Sublet Repairs Order No

Fluids QTY Tyre Report Tech # Job # Time Clock Record

Gear Oil L/H/F R/H/F ON

Auto Oil mm mm OFF

Engine Oil L/H/R R/H/R ON

Diff Oil mm mm OFF

Coolant Brake Report ON

P/S Oil L/H/F R/H/F OFF

Brake Fluid mm mm ON

Other L/H/R R/H/R OFF

mm mm ON

OFF

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2
Instructions:
Ensure that the following actions / tasks / checks in your work area have been performed:
a. Tools & equipment used are in working order and have been put away ready for use next time. Where
necessary, tag any tools / equipment which had faulted during use and inform the Assessor about it.
b. Waste materials is to be disposed of via the appropriate recycling methods or place in general waste.
c. Ensure that any reusable materials are stored away appropriately and ready for reuse at another time.
d. Make sure the work area is cleaned and tidy. All equipment is put away and report on any issues / faults
with equipment when problems are noticed.

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AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems
Assessment Activity 2