SPECIFIC TERMS: UNIFI MOBILE SERVICE FOR CONSUMER

2022 12 01

1. GENERAL

This Specific Terms is incorporated and forms part of the unifi mobile Consumer Terms and
Conditions for Mobile Service (“the T&C”). All the capitalized words in the Specific Terms will
have the same meaning ascribed in the T&C

2. STARTER PACK

(a) There are 2 options to collect/get your sim card upon purchasing which are via self-pick-
up at our TMpoints nationwide or deliver to your doorstep

(b) If you choose delivery option upon purchasing your Starter Pack,
(1) an additional charge of RM10.60 Delivery Cost Charge (inclusive of 6% ST) is
applicable to you; (2) you are responsible for any andall taxes payable as a result of the
delivery; and (3) we take no responsibility for the safe and effective delivery of the Starter
Pack. In the event the Starter Pack is not successfully delivered to you, we will handle to
matter in such manner as we deem fit inour absolute discretion.

3. ACTIVATION OF SIM CARD

Activation Date means: automatic upon inserting the SIM Card to a mobiledevice and successfully
latching to a network. Generally, the SIM Cardmust be Activated within the Activation Date to
enable you to use the Service. Below is how a SIM Card can be Activated.

Once the SIM Card has been Activated, we will give you initial Allowancefor free:

(a) 3GB LTE high speed data, and

4. VALIDITY PERIOD

The SIM Card will remain valid for as long as either one or all of the following activity is carried
out;

i. Reload your Account

ii. Purchase any Add-Ons

iii. Perform any outgoing transaction in the form of Call / SMS / usage of Data
Should you fail to do either one or all of the above within a period of ninety (90) days, the SIM
Card will become inactive and the Service will be Terminated. Any remaining Credit and/or
Allowance will be forfeited. The Mobile Number will be released to the general pool of numbers.
You will not be able to get back the same Mobile Number.
5. RELOAD

These are the Reload (inclusive of 6% ST) value:-

(a) RM10
(b) RM30
(c) RM50
(d) RM100

The amount Credited to your Account does not have any expiry date for as long as the SIM
Card is valid in accordance with Section 4 above.

6. ADD-ONS

(a) The Credited amount you have in your Account can be used to purchase any Add-Ons.
Please click here to check out the list of Add-Ons available to you:
https://unifi.com.my/mobile.
(b) The Add-Ons does not have any expiry date for as long as the SIM Card is valid in
accordance with Section 4 above.
(c) The newly purchased Add-Ons will be added to the remaining Allowance in your Account.
(d) “UNLIMITED” Add-On packages, we may from to time present ‘unlimited’packages for your
purchase and this package(s) must be used within the stated timeline. Eg; Unlimited data
for 24 hours, this means the Add-On data will only be valid for the next 24 hours upon
purchase/ activation and will expire thereafter. You may not aggregate the usage and
prolong the hours.

7. PRICING GUIDE, CHARGES AND RATES

(a) On High Speed Internet. The quota will be deducted based on the following priority of
usage:

i. Freebies quota (if any)

ii. High Speed data
iii. Basic/High speed quota
iv. Basic Internet quota

(b) Tethering is allowed provided there is Allowance for internet data.

(c) Add Ons Calls

i. The call block for call is 1 seconds. For example: If you make a 30 seconds
call, it will deduct 30 seconds from theMinutes quota
ii. Minutes is available for calls to any domestic operators
iii. Minutes is not available for any IDD or Roaming usages

(d) Calls pay per use

Calls is available to any domestic operators
i. Calls is not available for any IDD or Roaming usages
ii. Calls will be based on local call rates and the chargeswill be deducted from
the account balance
 (e) SMS is chargeable based on pay per use

(i) SMS is available for text messages to any domestic operators

(ii) SMS is not available for any IDD or Roaming usages
(iii) SMS rate is charged at RM 10 cents will be deducted fromaccount balance

8. ROAMING

Our voice and mobile internet data services plan we are giving you is exclusively for your use
in our home country only and does not apply when you are Roaming. If you are Roaming,
please check out the rates at https://unifi.com.my/mobile.

9. INTERNATIONAL DIRECT CALLING (IDD)

Our voice and mobile internet data services plan does not include anyIDD calls made by you. If
you wish to make any IDD calls, please checkout the rates at https://unifi.com.my/mobile.

10. ONLINE APPLICATION AND ORDER CANCELLATION

(a) Please note that when you make an online Application, you are either requesting for

i) DELIVERY of SIMCARD

We will attempt to send the SIM CARD to the address provided by you so please ensure
you provide a correct one. Should you not be reachable or contactable within twenty
five (25) days from the date of online Application, we have the absolute discretion to
cancel your Application and/or refuse the provision of Serviceto you;

OR

ii) SELF PICK UP of SIM CARD

You must pick up your SIM CARD from your chosen collection pointwithin fourteen (14)
days from the date of online Application. If you fail to pick up within the stipulated
timeline, we have the absolute discretion to cancel your Application and/or refusethe
provision of Service to you.

(b) Please further note that for both Delivery and Self Pick up, youmust provide your Identity
Card/Passport or any other identification document that was referred to during your
onlineApplication for verification. Should you fail to provide the relevant identification,
we reserve the right to refuse to give you the SIM CARD, cancel your Application and/or
refuse the provision of Service to you.

(c) As the Mobile Number belongs to us, we will reclaim the Mobile Number upon
cancellation, and it will be released to the generalpool of numbers. You will not be able to
get back the same MobileNumber.
(d) Upon cancellation pursuant to this clause, you cannot claim a refund of any sum paid
for the SIM CARD and/or delivery servicesand/or any other applicable charges (if any).

(e) We may, but need not, send you any SMS reminders to inform you to contact us before
the cancellation.

(f) Our decision is conclusive and binding on you and you have no right to question our
decision

[the remaining of this page is left blank intentionally]