MEMBERS

INFOMATION BULLETIN 1
 MEMBERS
2 INFOMATION BULLETIN
 TABLE OF
CONTENTS

TABLE OF CONTENTS
Description Pg
ABOUT US 04
MISSION & VISION 05
MEMBERSHIP REQUIREMENTS 06
GOVERNANCE 10
SAVINGS ACCOUNT 16
CREDIT FACILITIES 22
OUR SERVICES 42
MPAWA INSURANCE 59
TALK TO US 62

MEMBERS
INFOMATION BULLETIN 03
ABOUT
STIMA SACCO

ABOUT
Stima Sacco was established in 1974 to serve
employees of the then East African Power &

STIMA SACCO
Lighting Company, but currently draws members
from individuals in employment from all sectors,
business persons’ groups, and corporates.
The objective was and has been to provide members
with a haven for savings, avail affordable credit to
members and return impressive dividends. The
Sacco has grown to become a leading financial
partner in the country with a huge asset base,
massive membership, dynamic products, and
impressive dividends.
Membership is voluntary and open to all within the
accepted common bond of association, that can
make use of its services and are willing to accept
the corresponding responsibilities. Upon admission
a member is issued with a membership number for
reference purposes and three mandatory accounts
are automatically opened for the member.

MEMBERS
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 MISSION, VISION
& CORE VALUES

MISSION, VISION &

OUR CORE VALUES

MEMBERS
INFOMATION BULLETIN 05
MEMBERSHIP
REQUIREMENTS

INDIVIDUAL MEMBERSHIP
REQUIREMENTS
Membership Share Minimum Cumulative Loan Max.Limit (Subject
Category Capital Shares to the other criteria as per credit
Threshold policy)
(Ksh.)
Priority Above 200 Over Ksh.10,000,000
100,000
Diamond 50,000 100 Ksh.10,000,000
Gold 25,000 50 Ksh.1,000,000
Silver 5,000 10 Ksh.500,000
Prime 500 1 Ksh.120,000 (Mpawa loan, Salary
Investor advance, Investor loan)
Membership entrance fee is Kes.500 payable once

CHAMA MEMBERSHIP
REQUIREMENTS
Membership Share Minimum Cumulative Loan Max.Limit (Subject
Category Capital Shares to the other criteria as per credit
Threshold policy)
(Ksh.)
Chama Diamond 50,000 100 Over Ksh.3,000,000
Chama Gold 25,000 50 Ksh.3,000,000
Chama Prime 500 1 Not Applicable
Investor
Membership entrance fee is Kes.500 payable once

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 MEMBERSHIP
REQUIREMENTS

CORPORATE MEMBERSHIP
REQUIREMENTS
Membership Share Capital Minimum Cumulative Loan Max.Limit
Category Threshold (Ksh.) Shares (Subject to the other criteria
as per credit policy)
Corporate Diamond 50,000 100 Over Ksh.3,000,000
Chama Gold 25,000 50 Ksh.3,000,000
Chama Prime 500 1 Not Applicable
Investor
Membership entrance fee is Kes.500 payable once

REQUIRED DOCUMENTS FOR

MEMBERSHIP REGISTRATION
STEPS
Individual Complete membership application form and attach.
membership 1. Copy of National Identity card Passport/Alien ID/valid passport
2. Recent Passport Size Photo.
3. Copy of KRA PIN Certificate.
Group Complete corporate membership application form and attach.
membership 1. Copy of registration certificate.
(At least 4 2. Minutes of the group’s meeting resolving to join Stima Sacco.
members) 3. Constitution of the group.
4. Copies of National identification cards, KRA PIN, and photos of
authorized signatories.
5. List of group members.
Corporate Complete Corporate Membership application form and attach.
membership 1. Directors’ resolution to open the account.
2. Copy of certificate of incorporation.
3. ID/passport copies, and photos of signatories
4. Memorandum and Articles of association.
5. Photocopy of KRA Corporate PIN Certificate.

MEMBERS
INFOMATION BULLETIN 07
MEMBERSHIP
REQUIREMENTS

Upon successful completion of membership registration, 3 mandatory accounts are

created;

Updating Next of KIN Details The Society shall, during the notice period
• Every member is required to provide settle the member’s accounts and refund
their next of kin details by filling in the his deposits after being satisfied that the
member personal information card member has cleared all his outstanding
and taking it to the nearest branch liabilities/ uncleared transactions.
in case of change. In case of more We encourage our members to have a
than one nominee then indicate their discussion with us before making the
proportions decision to terminate membership.
• The nominees can be changed from
time to time depending on the wish of Membership FAQs
the member when she/he is still alive
1. What benefits will I get when I join
and whenever there is a change in life.
Stima Sacco?
• It is important that a member updates
• The savings account earns interest
their nominee details regularly to
rebates and dividends annually
reduce cases of unclaimed assets.
• Access loans at affordable rates
Membership Termination 2. What is the procedure of claiming
funds for a deceased case?
A Member seeking to leave the Sacco • Provide death certificate or burial
will give 60 days’ written notice from the permit.
date of withdrawal. • Fill the Deceased claim form.

MEMBERS
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 MEMBERS
INFOMATION BULLETIN 09
GOVERNANCE

GOVERNANCE
The Society operates under a delegate mode of representation. Elections are guided
by the Electoral Policy. Members of an electoral zone elect their Delegate(s) who
constitute the General Meeting. The Delegates then, elect the Board of Directors.

Governance Structure

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 GOVERNANCE

MEMBERS’ OBLIGATIONS
In accordance with the Co-operative Societies Act, a member of the Society is obliged
to;
• be faithful and honest in all their • attend meetings and education forums
dealings with the Society and take part in decision-making
• observe the law, rules, these By-laws • inform the Chief Executive Officer in
and the code of conduct and ethics writing of change of their electoral
of the Society, when transacting any zone whenever they occur
business with the Society • market the Society and encourage
• refrain from engaging in the business non-members to join the Society
of money lending in competition with • identify problems affecting the Society
the Society and suggest solutions
• protect the image of the Society • participate in the Society’s projects,
and avoid acts that can injure the both physically and fmancially
reputation of the Society • make use of the services of the Society
• pay his or her debt obligations to the as stated in its objects
Society without fail and save regularly • comply with these By-laws, the Co-
with the Society operative Societies Act, the Sacco
• seek cooperative education to improve Societies Act, Rules, Regulations and
their awareness and enlightenment resolutions of General Meetings.
on cooperative matters

MEMBERS
INFOMATION BULLETIN 11
 GOVERNANCE

ELECTION OF DELEGATES
1. The Society’ shall operate under a delegate mode of representation and the
elections shall be guided by the Electoral Policy. The total number of delegates
shall not exceed 350. Provided that any changes in the number of delegates shall
be approved by the General Meeting.
2. To facilitate servtices to members countrywide, the Board shall establish electoral
zones and circulate or cause to be circulated a hst of such electoral zones to all
members for their information.
3. Every member shall belong to one electoral zone, based on his or her place of
employment or business, from which he/she will participate in elections and it
shall be the member’s responsibility to inform the Board of any change of electoral
zone.
4. The term of the delegates shall be three years and they may be eligible for a re-
election for further terms as may be determined by members in an electoral zone.
5. The election of delegates from the non-salaried, non-energy sector employees
or diaspora shall be as provided for in the Electoral policy and may comprise of a
conglomeration of members from an electoral zone or electoral region depending
on such criteria as the number of organizations, members, share capital, deposits
and patronage.
6. Before attending or voting at a general meeting, delegates shall be required to
produce evidence of their membership and eligibility as delegates.
7. A member shall be eligible or qualified to be elected as a delegate if he or she
complies with the provisions of the Board and Governance Charter and Electoral
Policy and without prejudice to the generalities of this sub-section, a member
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 GOVERNANCE

shall be eligible for election as a delegate if that member

-is a member of the Society
-is a member in good standing and is current on deposits, loans and has not been a
defaulter for six months or more prior to the election
-has attained shares of at least Ksh. 250,000 and Alpha deposits of at least Ksh.
1,000,000 or any other amount approved by the General Meeting from time to time
-has attained a minimum of post-secondary level of education or its recognised
equivalent
-works or conducts business within that electoral area
has not been previously convicted of a criminal offence involving dishonesty
-has not been adversely mentioned in any report of inquiry.
Provided that the Board may grant a waiver on clause (7) (c) to any new member
in a particular electoral zone for a period as may be provided for in the Board and
Governance Charter. Provided further that for purposes of elections the shares and
Alpha deposits shall have been contributed at least six months prior to the General
Meeting.
8. A candidate who is evidently known to engage in bribery, corruption, undue
inducement of other members, or an election malpractice of any description, shall
stand disqualified regardless of the seat he/she seeks
9. Education and training shall be provided to Delegates on a regular basis. (10) Any
person elected as a delegate shall be eligible for election as a member of the
Branch Committee if he or she has attained shares of at least Ksh 500,000/= and
alpha deposits of at least Ksh 1,500,000/= or any other amount approved by the
General Meeting from time to time.

MEMBERS
INFOMATION BULLETIN 13
DUTIES AND RESPONSIBILITIES OF DELEGATES
It shall be the responsibility of every delegate to;
a. attend a General Meeting when e. advise members on proper loan
convened, in order to exercise their utilisation and the importance of loan
democratic rights and those of the repayments
members they represent f. act as a liaison between the Society
b. attend education forums organised by and its members
the Society for members or delegates g. elect committed and visionary leaders
c. where possible, notify the as officials of the Society
headquarters on issues relating to h. market the Society’s acdvities and
deceased members; educate current enhance its corporate image
and potential members about the i. perform such other duties and
Society matters in general responsibilities as may be directed by
d. recommend and forward membership the Board of Directors from time to
witlidrawal cases to the Society for time.
processing

MEMBERS
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 MEMBERS
INFOMATION BULLETIN 15
SAVINGS
ACCOUNTS

SAVINGS ACCOUNTS
Savings Accounts provide opportunities to individuals and corporate bodies to
accumulate regular savings The Society offers both medium and long-term savings
accounts to members. Prior to opening a savings account, the individual requesting
the account shall have been admitted as a member of the society. Contributions
can be through check off, standing orders, mobile banking, direct deposits, or bank
transfers.

A. NON-WITHDRAWABLE SAVINGS ACCOUNTS

MEMBERSHIP REGISTRATION DOCUMENTS REQUIRED

1. It is an excellent account for long-term saving with attractive

dividends.
2. The shares are non-refundable but can be transferred to
existing member.
3. Each member needs to have share capital depending on their
Shares category. A member may purchase shares by installment.

1. These are the continuous monthly savings that members

make to the Sacco throughout their membership.
2. Alpha Savings earn interest annually and allowmembers to
access deposit-based loans.
MINIMUM MONTHLY CONTRIBUTIONS
• Individuals Kes. 1,000/=
• Groups Kes. 5,000/=
Alpha • Corporates Kes 10,000/=
Deposits 3. Can be contributed through standing order, check off, mobile
banking, bank transfer or direct deposit.
4. Can only be accessed upon membership withdrawal.
5. Interest Rebates shall be automatically capitalized for any
member holding less than the Minimum Share Capital

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 SAVINGS
ACCOUNT

B. WITHDRAWABLE SAVINGS ACCOUNTS

1. This is a current account – transactional account for members.
2. Allows salary processing, cheque clearing, loan, External &
Internal transfers
3. No ledger fees or monthly charges
• Minimum balance Kes.500/=
• Amounts above Kes.15,000/= Earns an attractive interest.
• Maximum of Kes.400,000/= per day over the counter
withdrawal
Prime 4. Funds access channels includes SACCOLINK VISA ATM cards,
Account Stima Sacco cheque book and Mobile banking/Pesalink.
5. Statements can be viewed online via Internet and mobile
banking.
6. Maintaining an active Prime account enables a member to
access M-Pawa Loan as well as Mpawa Funika loan.

Maintaining an active Prime account enables

a member to access M-Pawa Loan
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INFOMATION BULLETIN 17
SAVINGS
ACCOUNT

1. This is an excellent saving facility where members build up

savings for school fees, holidays, weddings, festive season,
among others.
• Minimum monthly savings Kes.1000/=
• Minimum monthly balance 500/=
• Balance above 6,000/= earn interest of 3% p.a
• No monthly charges
Twiga 2. First withdrawal can be done after 6 months, after which can
Savings be made every 3 months.
3. Early withdrawal charges:
• 500/= for amounts less than 10,000/=
• 5% for amounts greater than 10,000/= or
4. Capped at 2000/= whichever is lesser
1. This is a children’s savings account for short term future
financial needs.
• Minimum monthly savings of kes. 500/=
• Minimum account balance Kes 500/=
• Withdrawal can be done once after every 4 months
2. Early withdrawal charges:
Junior Star • 500/= for amounts less than 10,000/=
• 5% for amounts greater than 10,000= or
3. Capped at 2000/=

1. This is a long-term contractual savings plan for children to

help members accumulate savings for paying secondary,
college or university fees.
• Minimum monthly savings of Kes. 500/=
• Account minimum balance of Kes.500/=
• Contract term between 5 – 18 Years
• Interest of 5% p.a. paid at the end of the contract.
2. Projected savings insured against the principal member
Msingi Bora death and permanent disability.
3. After 3 years member qualifies for a selfguarantee school
fees loan of up to 75% of the Msingi bora savings
4. On Premature termination of the contract a member will
• Forfeit the interest earned and pay 2% early withdrawal
charges.
• Refund all premiums paid to the insurance.

MEMBERS
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 SAVINGS
ACCOUNT

MUSTARD ACCOUNT - A long-term savings account specially

designed for members’ preparation for retirement.
1. This is a long-term savings account specially designed for
members’ preparation for retirement.
• Minimum monthly savings Kes.600/=
• Minimum monthly balance 500/=
• Earn interest of 5% p.a
• No monthly charges
• Partial withdrawal up to 25% of the savings per annum is
allowed.
Mustard
2. Early withdrawal charges:
Account
• 500/= for amounts less than 10,000/=
• 5% for amounts greater than 10,000/= or capped at 2000/=
whichever is lesser

C. TERM DEPOSITS
Term deposits are profit-bearing fixed deposit accounts offered by Stima Sacco to
its members. These deposits provide convenient means of investing funds which
are not required for immediate use on higher inte est-bearing rates than Savings
Accounts. Presently the following products are being offered by Stima Sacco.

SAVINGS FEATURES
ACCOUNT
Call Deposit 1. Minimum of Kes 5000/=
2. Attractive interest rate
3. Can be accessed upon demand without forfeiture of interest.

Fixed Deposit 1. Minimum of Kes. 5000/=

for 3, 6 and 2. Funds can be fixed either for 3, 6 or 12 months.
12 Months 3. Attractive interest rates
deposits 4. Forfeiture of interest if withdrawn before maturity.
5. No monthly charges
Golden Savings 1. Minimum deposit of Kes 60,000/= for a period of 12 months
Account 2. Attractive interest rate
3. Interest paid monthly to Prime account.
4. Funds may be used as loan collateral.
5. Premature withdrawal will lead to forfeiture of interest

MEMBERS
INFOMATION BULLETIN 19
SAVINGS
ACCOUNT

SAVINGS FAQs
1. What are the prevailing term deposit rates?
• Visit the website www.stima-sacco.com for more information.
2. How do I change my monthly deductions?
• Fill in the deduction change advice form available in all our branches or download
from the Stima Sacco website.
• Submit the filled in form to your nearest branch or scan the form and send to
[email protected] for the change to be effected.
3. How do I place/amend standing orders?
• Fill in the standing order placement form to place or amend an existing standing
order and submit to your nearest branch or scan and email to customercare@
stima-sacco.com.
4. How long it takes to update standing orders?
• One day.
5. Standing order charges
• The fee for placing an external standing order is Kes 250/=
• There is no charge for placing an internal standing order.

MEMBERS
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 MEMBERS
INFOMATION BULLETIN 21
CREDIT
FACILITIES

CREDIT FACILITIES
Stima Sacco has developed and keeps on reviewing credit facilities that suit
our members. Stima DT SACCO has classified the types of loans offered to its
membership into Personal loans and Business loans

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 CREDIT
FACILITIES

1.0 PERSONAL LOANS

1.1. NORMAL LOAN
Purpose For development needs such as land purchase, construction, education, medical,
furniture, consumer durables, motor vehicles, other investments, etc.
Product Features Loan pricing:
• Interest rate: 12% p.a. or 1% (reducing balance)
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Loan amount: 4X member’s Alpha Deposits
Loan Tenure: Up to 72 months (subject to remaining contract period)
Aggregate exposure:
All loans outstanding must be within 4X of member’s Alpha deposits.
Mode of Repayment:
Check off, internal standing orders or direct debit for non-check off members.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Contractual monthly deposit:
1% of approved loan or Kshs.5,000/- whichever is lower but a minimum of
Ksh.1,000.
Eligibility • Must comply with the requirements of membership policy.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have the ability to pay.
• Loan repayment not exceeding 2/3 of their basic pay.
Collateral/Security Borrowers may use other acceptable collaterals as an alternative to guarantors.

1.2. SUPER LOAN

Purpose For development needs such as land/plot purchase, construction, education,
medical, furniture, consumer durables, motor vehicles, other investments, etc.
Product Features Loan pricing:
• Interest rate: 14% pa (1.17%), reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Loan amount: 4X member’s Alpha Deposits
Loan Tenure: 96 months
Mode of Repayment:
Check off or direct debit for non-check off members.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Contractual monthly deposit:
1% of approved loan or Kshs.5,000/- whichever is lower but a minimum of
Ksh.1,000.
Aggregate exposure:
All loans outstanding must be within 4X of member’s Alpha deposits
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INFOMATION BULLETIN 23
CREDIT
FACILITIES

Eligibility • Must comply with the requirements of membership policy.

• Salary must be channeled through Stima DT Sacco
• Must have completed probation period.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay. (Loan repayment not exceeding 2/3 of their basic
pay)
Collateral/Security • Borrowers may use other acceptable collaterals as an alternative to
guarantors.
• Where loans are above Ksh.3 million for non-check off, collateral must be
provided.
• Where loans are above Ksh.10 million for check off members, collateral must
be provided.

1.3. MWANGAZA LOAN

Purpose Personal development needs such as land purchase, constructions, education,
among others.
Product Features Loan pricing:
• Interest rate: 14% pa or 1.67% pm reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Max. Loan amount: Ksh.5 million
Loan Tenure: 78 months (Subject to remaining contract period)
Mode of Repayment:
Check off / Direct salary debit.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Contractual monthly deposit:
1% of approved loan or Kshs.10,000/- whichever is lower but a minimum of
Ksh.1,000.
Minimum Alpha Deposits: Kshs.100,000/-
Eligibility • Must comply with the requirements of membership policy.
• Must be salaried.
• Salary must be channeled through Stima DT Sacco
• Must have completed probation period.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay. (Loan repayment not exceeding 2/3 of their basic
pay)
Collateral/Security Borrowers may use other acceptable collaterals as an alternative to guarantors.

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 CREDIT
FACILITIES

1.4. FOSA FLEX

Purpose Personal development and unforeseen needs.
Product Features Loan pricing:
• Interest rate: 18.5% pa (1.54% pm) reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Loan amount: Maximum Ksh.1 million
Loan Tenure: 48 months (subject to remaining contract period).
Mode of Repayment: Direct Salary Debit.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Contractual monthly deposit:
0.5% of approved loan subject to minimum Kshs.1,000/-
Eligibility • Must comply with the requirements of the membership policy.
• Must be salaried or receiving pension benefits through Stima DT Sacco.
• For employees:
- Must have made uninterrupted 3 months regular contributions prior to
application date.
- Must have ability to pay (loan repayment not exceeding 70% of net take home)
Collateral/Security Borrowers may use other acceptable collaterals as an alternative to guarantors.

1.5. PREMIUM LOAN

Purpose For personal development needs such as land purchase, constructions,
education among others.
Product Features Loan pricing:
• Interest rate: 13% pa or 1.08 pm, reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Loan amount: 5X member’s Alpha Deposits
Loan Tenure: 96 months (subject to remaining contract period).
Mode of Repayment: Check off or direct debit for non-check off individuals.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Contractual monthly deposit:
1% of approved or Kshs.5,000/- whichever is lower but minimum of Ksh.1,000.
Eligibility • Must comply with the requirements of membership policy.
• Minimum Alpha deposits of Ksh.1,000,000
• Must be salaried or receiving pension benefits.
• Salary/pension must be channeled through Stima DT Sacco
• Must have completed probation period.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay.
• Loan repayment not exceeding 2/3 of their basic pay

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INFOMATION BULLETIN 25
CREDIT
FACILITIES

Collateral/Security • Borrowers may use other acceptable collaterals as an alternative to

guarantors.
• Where loans are above Ksh.3 million for non-check off members, collateral
must be provided.
• Where loans are above Ksh.10 million for check off members, collateral must
be provided.

1.6. VUKA LOAN

Purpose For personal development needs such loan buy-off, payroll commitments and
Stima DT Sacco loans priced equal or less than Vuka loan.
Product Features Loan pricing:
• Interest rate: 16% pa or 1.33% pm, reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund:0.75%
Loan amount: 5X member’s Alpha Deposits, (Maximum Ksh.5 million)
Loan Tenure: 96 months (subject to remaining contract period).
Mode of Repayment: Check off.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Contractual monthly deposit:
1% of approved loan or Kshs.7,500/- whichever is lower but a minimum of
Ksh.1000.
Eligibility • Must comply with the requirements of membership policy.
• Must be salaried with a check off arrangement with Stima Sacco.
• Salary must be channeled through Stima DT Sacco
• The loan marked for buy off should be performing.
• Must have completed probation period.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay. (Loan repayment not exceeding 2/3 of their basic
pay)
Collateral/Security Borrower may use other acceptable collateral as an alternative to guarantors

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 CREDIT
FACILITIES

1.7. SALARY ADVANCE

Purpose For urgent unforeseen financial needs like medical emergencies, school fees,
utility payments, etc.
Product Features Loan pricing:
• Interest rate: 5% per month, flat rate, one off.
• Processing fees: 0.75% plus excise duty
• Insurance Fund 0.75%
Loan amount: 50% of net pay credited to Prime Account (Max Kshs.100,000)
Loan Tenure: One month
Mode of Repayment: Direct Credit to Prime Account
Mode of Loan Disbursement: Direct credit to Prime Account
Eligibility • Must be salaried or receiving pension benefits through Stima DT Sacco
• For employees:
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay.
Collateral/Security N/A

1.8. PRIME ADVANCE

Purpose Personal development and unforeseen needs.
Product Features Loan pricing:
• Interest rate: 18% pa (1.5% pm), reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Loan amount: Maximum Ksh.200,000.
Loan Tenure: Maximum 12 months.
Mode of Repayment: Check off or direct debit.
Frequency of repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Eligibility • Must have an active Prime account for 12 months.
• Must have regular income.
• Must have ability to pay.
Collateral/Security N/A

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INFOMATION BULLETIN 27
CREDIT
FACILITIES

1.9. EMERGENCY LOAN

Purpose For urgent unforeseen financial needs like medical, education and other
emergencies.
Product Features Loan pricing:
• Interest rate: 15% pa (1.25% pm), reducing balance.
• Processing fees: 0.75% plus excise duty
• Loan Insurance: 0.75%
Loan amount: 3X members Alpha deposits
Loan Tenure: Maximum 15 months subject to remaining contract period.
Mode of Repayment: Check-off or Direct debit.
Frequency of Repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Eligibility • Must proof source of income.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay.
Collateral/Security Borrowers may use other acceptable collateral as an alternative to guarantors.

1.10. MSINGI BORA LOAN

Purpose For urgent unforeseen financial needs like medical, education and other
emergencies.
Product Features Loan pricing:
• Interest rate: 15% pa (1.25% pm), reducing balance.
• Processing fees: 0.75% plus excise duty
• Loan Insurance: 0.75%
Loan amount: 3X members Alpha deposits
Loan Tenure: Maximum 15 months subject to remaining contract period.
Mode of Repayment: Check-off or Direct debit.
Frequency of Repayment: Monthly
Mode of Loan Disbursement: Direct credit to Prime Account
Eligibility • Must proof source of income.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay.
Collateral/Security Borrowers may use other acceptable collateral as an alternative to guarantors.

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 CREDIT
FACILITIES

1.11. MAKEOVER LOAN

Purpose To purchase durable items like digital products (mobile phones, camera, tablets,
laptops, etc); household products (fridges, washing machines, microwaves,
kitchen appliances, water heater, etc) and lifestyles products (furniture, sofa sets
etc)
Product Features Loan pricing:
• Interest rate: 18% pa (1.17% pm), reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fund: 0.75%
Loan amount: Max. Kes.1,000,000 (subject to value of item)
Loan Tenure: 48 months (subject to remaining contract period)
Mode of Repayment: Direct Credit to Prime Account
Mode of Loan Disbursement: Authorized Vendor Account (signed deal)
Eligibility • Must have regular income.
• Must have made uninterrupted 3 months regular contributions prior to
application date.
• Must have ability to pay.
• Payment can only be done after delivery of items from Authorized Vendors
Collateral/Security Borrowers may use other acceptable collaterals as an alternative to guarantors.

1.12. INVESTOR LOAN

Purpose To facilitate access to part of the invested funds.
Product Features Loan pricing:
• Interest rate: FDR plus 3%
• Processing Fees: 0.75% plus excise duty
• Insurance Fund: 0.75%
Loan amount: Up to 90% of the Fixed Deposit
Loan Tenure: Same as FDR period.
Mode of Repayment: Internal Standing order
Frequency of repayment:
Interest to be paid monthly if not it be compounded and paid at the end of the
year.
Mode of Loan Disbursement: Direct credit to Prime Account
Refinancing:
Where 75% of tenure is covered, then member may apply for additional
financing.
Eligibility Fixed deposit holders
Collateral/Security 100% cash cover (FD)

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1.13. INSURANCE PREMIUM FINANCE

Purpose For financing motor vehicle insurance premiums and purchase of motor
insurance policy for all members.
Product Features Loan pricing:
• Interest rate: 12% pa (1% pm), reducing balance.
• Processing fee: 0.75% plus excise duty
• Insurance fee: 0.75%
Loan Tenure: 12 months
Mode of Repayment: Standing order or direct debit
Frequency of repayment: Monthly
Mode of Loan Disbursement: Vendors account
Maximum loan: Premium Debit note/brokers quotation
Eligibility • Active Member
• Account statements or pay slips.
Collateral/Security Insurance policy.

1.14. DIVIDEND DISCOUNTING

Purpose To facilitate access to part of the invested funds.
Product Features Loan pricing:
• Interest rate 4%
• 5% of dividends/Interest rebates discounted on the absolute percentage to
be capitalized (Recovered up front)
• Maximum 5 Months
Amount: Up to 50% of the proposed dividends
Eligibility Active membership
Collateral/Security N/A

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1.16. MOBILE LOANS

Product Name Mpawa/Mstima
Purpose To provide a convenient and cost-effective financing to meet short-term
financial needs like completing a purchase or sort out an emergency.
Product Features Loan pricing:
• Interest rate: Between 4% and 7% depending on the period.
• Method of calculation: Flat interest loaded to the loan balance.
• M-pawa reload based on the differential between the maximum score and
the balance at hand of current facility.
• Starter pack for each member at least 1000/- secured by deposits.
Loan Insurance and processing fee: 0.75%
Loan Term: 1 up to 6 months
Frequency of repayment: Monthly
Mode of Loan Disbursement: Prime
Loan Amounts: Max 120,000
Maximum lock out period is 30days after payment.
Eligibility • Active Prime account
• Alpha deposits
• Good credit history
Collateral/Security N/A

Product Name Funika

Purpose To provide liquidity to members whose Prime Account has insufficient funds to
complete a transaction for their immediate needs.
Product Features • Minimum amount is Kes 500.00 up to a maximum limit of Kes. 15,000.00
• Interest rate is 1% per day calculated on the
• Principal amount for up to 30 days.
Eligibility • All registered and active M-Pawa mobile - banking users in good standing.
• Regular Alpha Deposits contributions
• Prime Account activities
• Other business terms and conditions
Collateral/Security N/A

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2.0 ASSET FINANCE

2.1. ASSET LOAN
Purpose This loan facility is provided to facilitate purchase of assets such as motor
vehicles, machinery, and equipment.
Product Features Loan pricing:
• Interest rate: 12.75% pa or (1.06% pm), reducing balance.
• Loan processing fee: 0.75% plus excise duty
• Insurance Fund: 0.75%
Loan amount: Ksh.10 million.
Loan Tenure: Up to 72 months
Mode of Repayment: Direct debit or check off.
Frequency of repayment: Monthly
Mode of Loan Disbursement:
Direct remittance to the Vendor through Prime Account.
Contractual monthly deposit:
• For loans up to 5m: 10,000/-
• For loans >5m – 10m: 15,000/-
For loans Amounts > 5m specific insurance cover will be required.
Minimun Alpha Deposit Required: 10 OF THE VALUE OF MOTOR VEHICLE
SUBJECT TO A MINUM OFF 100,000 WHICHEVER IS HIGHER
Eligibility For individuals For Corporate For Groups
• Citizenship – Kenyan members • Group registration
• Age – 18yrs and above • Incorporation: • Group constitution
(Upper limit to be Registered in Minutes of group meeting
decided) Kenyan resolving to take a loan
• Others • Period of account from Stima DT Sacco
operation with
General Stima: 6 months
• Period of account • Account Type:
operation: 6 months Active Prime
• Account Type: Active • Must have
Prime operated business
• Must have operated for at least 2
business for at least 6 year(s)
months. • Business location:
• Business location: Permanent
Permanent location for location for a
a period of 1 year(s) period of 1 year(s)
• Others (specify) • Others (specify)
Collateral/Security • The Motor Vehicle being purchased is the principal collateral and Alpha
deposits.
• Comprehensive Insurance through M-pawa Agency
• Mandatory (To have Tracking Companies in our panel.)
• Additional collateral may be required where the asset purchase forms an
inferior collateral Self-guaranteed loans max of 90% of Alpha deposits

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3.0. MORTGAGES
3.2. MAKAAZI POA
SUB-CATEGORY Makaazi Poa Makaazi Poa (Business) Makaazi Poa
(Personal) (Commercial)
AMOUNT 20M 15M 200M
RANGE(KSH)
PURPOSE Home ownership for Home ownership for For commercial
individuals in formal individuals in business. purposes eg.
employment. May cater May cater for land and Development of hotels,
for land & construction. construction. rental units, etc.
INTEREST RATE 14% 15% 16%
% (Reducing
Balance)
PROCESSING FEE 1% Plus excise duty 1% Plus excise duty 1% Plus excise duty
INSURANCE FUND 1% 1% 1%
REPAYMENT 15 years 12 years 12 years
PERIOD
LEVERAGING ON *10 *10 *10
DEPOSIT
OTHER • 3 latest pay slips for employee/ • Proof of partnership
REQUIREMENTS • 6 months Bank statement for Entrepreneurs and with certified
corporates, developers
• Must bank with Sacco. with a record
for successful
developments.
• Must bank with us.
INSURANCE Insurance against death or permanent disability of principal member
BENEFIT
HSS (HOUSING • Customer to get a ‘summarized version’ of HSS
SUPPORT handbook.
SERVICES) • Stima to provide a brochure with construction tips
• Stima Branches to have HSS handbook.
• Credit Officers to be trained on basic HSS and offer
basic home improvement advice like prioritization/
improvement plan, approval process list of certified
artisans, general BoQ assessment and monitoring
during construction.

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• Stima to develop linkages with service providers

(Arc, SE, QS) to develop plans and estimates for
loans above KES 1 million. The providers can
discount the services fees.
• Those applying for loan to purchase land will be
provided with a titling process (land support service
like land titling process included as an incentive and
ensure members buy genuine land by perfecting
the security or setting up company to do social
housing or land buying) Those applying for whole
house construction will receive a plan approval
process

3.3. KMRC MORTGAGE

SUB-CATEGORY KMRC PERSONAL KMRC BUSINESS

AMOUNT Up to 10,500,000 Up to 10,500,000
RANGE(KSH)
PURPOSE House purchase, home improvement, House purchase, home improvement,
construction. construction.
INTEREST RATE 9% 9.5%
% (Reducing
Balance)
PROCESSING FEE 0.75% plus excise duty 0.75% plus excise duty
INSURANCE FUND 0.75% 0.75%
LOAN TENOR Up to 25yrs (Subject to remaining Up to 20 years
contract period)
MODE OF Checkoff Internal standing order
REPAYMENT Direct Debit Direct debit
DEPOSIT/ SHARES Minimum of kes. 200,000 Minimum of Kes. 400,000
Shares minimum of KES. 50,000 Shares minimum of KES 50,000
SECURITY Alpha deposit Alpha deposit
Collateral Collateral

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OTHER • 3 latest pay slips • 6 months Bank statement for

REQUIREMENTS • 3 months Bank statement Entrepreneurs and corporates
• Approved architectural plans & BoQ • Approved architectural plans & BoQ
for House Construction for House Construction
• Sale Agreement in terms of House • Sale Agreement in terms of House
Purchase Purchase
• No bridging of other loans • No bridging of other loans
• Evidence of owner’s contribution • Evidence of owner’s contribution
15% 15%
PRODUCT • Enable members access funds at • Enable members access funds at
BENEFITS competitive rates. competitive rates.
• Flexible security requirements • Flexible security requirements
BRANCHES ALL Branches and subbranches ALL Branches and subbranches
OFFERED

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INFOMATION BULLETIN 35
 YEARS OF
EMPOWERING LIVES

From 9% per annum repayable in 25 years,

Stima Sacco opens up a window
for you to OWN A HOME

+254 703 024 000 +254 703 024 001 www.stima-sacco.com

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GUARANTORSHIP/LOAN SECURITIES
Sacco Societies Act Regulations requires that all Member loans granted be fully
secured.
Loan security refers to anything that is promised or deposited in support of a loan.
Stima Sacco accepts a combination of securities, which includes immovable and
movable assets.
The SACCO will decide the type of security acceptable for certain types of loans for
specific members taking into consideration the product or member risk profile.
TYPES OF SECURITIES ACCEPTED BY STIMA SACCO
• Self-Guarantee (90 % or below)
• Guarantors.
• Deposits in the SACCO.
• Land (developed or undeveloped)
• Bank guarantees.
• Shares quoted in the NSE.
• Motor vehicles.
• Endowment Insurance policies.
• Property bought with the loan granted.
• Debentures.
• Corporate guarantee (for specifiedcorporates).
• Personal guarantee on valuables held by Stima Sacco.
• Lien on Fixed deposits.
• Jointly owned properties.
• Property from third parties (with an affidavit from the consenting parties).

LOANS SECURED BY GUARANTORS

1. All loan guarantors should be members of Stima Sacco and must have a good track
record of repaying their own loans and not be guarantors of another outstanding
loan which is in default.
2. The Sacco Society shall ensure that no member is allowed to overguarantee.
3. The total deposits of the guarantors should be equal to or more than the loan
applied for.
4. A guarantor must be willing and able to repay the loan guaranteed if the loanee
fails to pay.

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5. The obligation of the guarantor willcease when the loan granted has been repaid
in full or upon alternate guarantors acceptable to the society being substituted.
6. A member who wants to terminatemembership is under the obligation to provides
alternative guarantors.
7. At the point of membership termination, deposits pledged assecurity for another
member’s loan shall not be surrendered unless the former provides alternative
guarantors

Members must ensure that they are up to date in repayment of loan

in terms of amount payable and expected period.

PROCESSING OF LOANS SECURED BY GUARANTORS

1. When a member presents a properly rejects the request, the member
filled loan application form to the is advised to get a replacement/
credit department, checks are done additional guarantor.
to confirm the authenticity of the loan
application and ensure that. What you should know as a guarantor
2. The guarantors are eligible and about the loan you are guaranteeing.
sufficient for the loan. Before signing an agreement creating
3. Guarantors’ signatures are the same guarantor liability a member should
as the ones held by the society. know
4. The loan is then captured in the system • The borrower’s character.
and an SMS is automatically sent. • Loan amount
• To the loanee, notifying them that • The Borrowers source of income
their loan is under processing, and • The borrower’s terms of employment
• To the proposed guarantors notifying &retirement date.
them of the loan(s) they are about • The borrowers contact details.
to guaranty, This SMS enables the • For businesspeople, know the
member to either accept or reject the borrower’s business premises/
request. location
5. When all the proposed guarantors • Ensure that all loan details are
accept, then the Society proceeds fullyfilled in the loan application for.
with the loan processing. • Do not append your signature as a
6. If one or more proposed guarantors guarantor on a blank form.

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LOAN IN ARREARS
Members must ensure that they are up to date in repayment of loan in terms of
amount payable and expected period. If one or more loan payments have been missed
where regular payments are contractually required, then the loan is in arrears. When
loan is in arrears then member is a defaulter, and the loan arrears will automatically
be recovered from any amount available from the member’s prime account. Priority
will be given to interest repayment followed by principal amount depending on. The
transaction will bear a description “Loan Auto recovery” on the member’ prime
account statement.
Through the loan recovery process, the Society seeks to ensure that maximum
shareholder value is realized through increased incomes generated from the loan
underwriting process, increased interest on loans & reduced provisioning on bad &
doubtful debts which ensures high dividend and interest return.

LOAN RECOVERY PROCESS

If a member has not made payment within the given timeline, the system recovers
the loan from the member’s prime account. If the amount is enough, the loan is
repaid, and the process is closed.
If the amount is not enough, the members account is marked (Default) in default
state a member can deposit funds but cannot withdraw.

1. FIRST DEMAND NOTICE

This letter is issued once a loan is 1 month in arrears. This will happen once the
member fails to regularize the account. This letter shall be in duplicate. One copy sent
to the member either through hand delivery, Postal address and another retained
for the member file. Guarantors are also sent copies.
A scanned copy shall also be sent through the customer’s email address.
2. SECOND DEMAND NOTICE
The credit control officer shall call the member to ascertain why on the Second month
of a customer’s default and failure to honor the First demand notice.
The Process of first demand notice is repeated. Failure to honor the Demand notices,
the credit control officer shall forward all accounts for attachment of guarantors/
Repossession and subsequent CRB listings

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3. FINAL DEMAND NOTIFICATION

Upon the continued failure of the member to honor the promise to pay and/or failure
to honor on commitments made the loans shall be attached to the guarantors where
guarantors were used as securities.
A notice shall be written to the Guarantors and copied to the Principal borrower
informing them of the decision to attach the loan to the guarantors as final warning.
The letters shall be sent to the Guarantors and the Principal borrower through the
medium channels available listed earlier. Guarantors will then pay the loan until fully
paid.

GUARANTORSHIP FAQs
So, what happens when you cannot get
guarantors for one reason or another?
Where the loanee fails to get guarantors
and the loan applied for is below 90% of his
or her deposits, the loan shall be granted
so long as the member has not guaranteed
other loans. Other than guarantors a
member has the option to use other
acceptable securities.

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COLLATERAL
BASED LOANS
Stima Sacco offers loans to its members where the member can utilize other forms
of collateral besides guarantors. You can use property or a motor vehicle instead of
guarantors to access a loan from the Sacco
Who is eligible for a loan at Stima Sacco?
• Must be a member of the Sacco.
• Must be active i.e., having saved consistently for the last3 months.
• Must be a member in good standing i.e., has no defaulted loan
What documents are required to access a loan using collateral?
1. Completed loan application form counter signed on each page
2. Copy of National Identity Card
3. Copy of KRA Pin Certificate
4. Copies of Security Documents in this case title deed, certificate of lease, certificate
of title or conveyance or copy of logbook.
5. Three months recent payslips/paystubs applicable to those in employment
6. Three months’ Salary Bank Statements
7. Letter of confirmation of employment for employed applicants
8. Business registration certificates, Certificate of incorporation, Resolution to
borrow by a limited liability company applicable to registered entities.

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Loan Process Using Land as Security

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Loan Process using Motor vehicle as security

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FREQUENTLY
ASKED QUESTIONS

Frequently Asked Questions

1. Why can’t the Sacco just appoint a valuer and a lawyer for
the process?
The cost of the lawyer and the valuer is borne by the member hence
the member has to negotiate the rate directly for transparency
2. I do not know any lawyers or valuers 6. Does Year of manufacture affect use
to enable me to choose from the list of motor vehicle as security?
shared. What do I do? Yes, it does as the Sacco only allows
The Sacco has an approved list of valuers motor vehicles within 8years of year of
and can assist by setting up a conference manufacture to be used as security.
call to enable conversations 7. If Using land as security that has
3. How long will it take for me to get property already built am I required to
the loan? have the house insured?
The process takes a month due to the Yes, a member will be required to provide
securitization process and external proof of comprehensive insurance of
parties involved. the property. The Sacco is also able to
4. What portion of the value of the land facilitate provision of the insurance at
will be used to secure the loan? the member’s cost.
For a developed property we take 70% 8. If Using Motor vehicle as security am
of the valuation plus accumulated I required to have it insured?
savings for the member. For vacant or Yes, proof of a comprehensive insurance
undeveloped land in urban areas we take is required to be provided before loan
60% plus accumulated savings for the is disbursed. The Sacco is also able to
member. For agricultural land we take facilitate provision of the insurance at
50% plus accumulated savings for the the member’s cost.
member. 9. Can I use a joint owned property or a
5. What portion of the value of the third-party property as security?
Motor vehicle will be used to secure Yes, you can and the same procedure
the loan? for securitization will apply, save that
We take 50% of the valuation plus the charge will contain additional
accumulated savings for the member, requirement for the co-joint owner to
however where the application falls give his consent to the charge through an
under asset financing the percentage official affidavit.
might be up to 90% depending on the
condition of the car.

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OUR SERVICES
A. Paybill deposits

B. Agency Banking
Stima Sacco Mlangoni
Visit your nearest Stima Sacco Mlangoni Agent forVisit your
nearest Stima Sacco Mlangoni Agent for
• Cash deposits
• Withdrawals
• Account balance inquiry
• Statements

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C. Instant VISA ATM issuance particularly good thing for the corporates
and business people. Apply for a cheque
Stima Sacco Prime account holders book today and enjoy convenience.
can access branded Visa ATM cards
commonly known as Sacco Link Card. F. Automated salary processing
This allows our members to access their
Stima Sacco offers real time salary
funds any time through the Cooperative
processing which enables Corporates to
bank ATM, Co-op Kwa Jirani, and any Visa
transfer their employee’s salaries on the
branded ATM’s. The card is also accepted
same day direct to their Sacco current
in the VISA Electron branded outlets. To
account (Prime account).
get one visit any Stima Sacco Branch.

D. Wire transfers G. Internet banking

User Guide
Members can make electronic funds The services currently available include:
transfers from Stima Sacco Prime
account to an account outside Stima 1. Self-Registration - Signing up to use
Sacco via EFT or RTGS. This allows you Internet Banking.
to make payment on a need basis to any 2. Check Balance – Viewing your account
bank or provider. balances.
3. Mini Statement and Full Statement
4. Forgot Password
E. Cheque books and cheque 5. Funds Transfer from Prime Account to
processing Savings Accounts
6. Loan Balance
This is a secure payment solution which 7. Loan Repayment
gives members control of their funds and 8. M-Pawa Loan Request
eliminates the need to carry cash to make 9. M-Pawa Loan Top Up
payments for goods and services. This is

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1. How to Sign Up to Internet Banking for the first time (Self Registration)

1.1. Click https://msasa.stima-sacco.

com/ the select Self Register

1.2. Enter the details highlighted and click Register. Ensure to enter the correct
information as was provided to the Sacco. The mobile number must start
with the country code for example USA based telephone contact you sill
start with the prefix 1, Kenya 254 …

1.3. Enter the one time 6-digit

password shared to your
telephone contacts and/or email
address.

1.4. You will be redirected to a login

page. Here enter your member
number and for the password
key in the password as sent to
your mobile number and/or email
address.

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1.5. Enter the One Time Password

and login

1.6. You will be prompted to select

and respond to 3 security
questions. Complete this then
submit. Ensure to give responses
that you can remember and do
not share this information with
anyone.
NOTE:
Security Questions are case
sensitive.

1.7. You will be prompted to change

password. Change password
from what was shared to one
you can remember and is not
easily guessed.

1.8. You will be redirected to Login.

Login with your member number
and the new password you
created.

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2. How to Check Balance

2.1. After login, on the landing page,

click on the down arrow to select
the account you would like to
view balance.

2.2. A list of all your accounts will

display to enable you pick the
one you would like to view the
balance.

2.3. Once you have selected the

account tap on show balance and
the balance will be displayed.

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3. How to get a Mini Statement and Full Statement

3.1. On the landing page select

statement, then mini statement.

3.2. Select the account you would

like to view from the dropdown
and the last 6 transactions in
the selected account.

3.3. For Full Statement Select the period you would like to view the statement.

4. Loans

6.1. Loan Balances

Click on loans then go to loan summary
6.2. Loan Repayments
Click on Loans then go to loan repayment. Select loan type, indicate amount to repay
and make necessary remarks and submit.
6.3. M-Pawa Loan Requests
Click on Loans then go to loan requests. Select Prime account and type of M-Pawa
Loan to Apply, indicate amount and submit for automated approval.
6.4. M-Pawa Loan Top Up
Click on Loans then go to M-Pawa loan Top Up. Select Mpawa Loan to Top up, select
Prime account and indicate new loan type and amount for Top Up.
NOTE:
You should have paid at least 75% of the previous M-Pawa Loan to qualify for Top
Up.
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H. Mobile banking M-Stima (*492#)

This is a revolutionary Stima Sacco Service that enables members to execute their
banking needs on the go. You can access the following service on M-Stima.
1. Check account balance and download a mini statement.
2. Transfer money directly from your Mpesa to Sacco Prime account
3. Make withdrawals from Prime account to your Mpesa account.
4. Transfer funds within your Stima Sacco account
5. Access M-Pawa loans: mpawa loan; mpawa funika loan; Salary Ad value loans
6. Repay loans.
To register and access Stima Sacco Mobile Banking Services
1. Visit your nearest Stima Sacco Branch and fill in the application form.
2. When successfully registered, you will receive a start PIN on the registered mobile
number?
How do I register and use M-Stima Service?

STEPS
How to Register for 1. Fill a M-stima registration form and submit to your
M-Stima Service nearest branch for registration
2. When successfully registered, you will receive a start
PIN on the registered mobile number.

How to activate 1. Dial *492# and enter your start pin.

M-Stima after 2. You will be prompted to change your PIN and confirm.
successful The new PIN should be 6 digits.
registration 3. When the PIN is saved successfully you will be prompted
to log in again to set up the security questions.
4. Dial *492# and enter your new PIN.
5. Answer security questions asked (please note the
answers are case sensitive).

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STEPS
Accessing M-Stima 1. Dial *492# to login
Menu 2. Enter your 6-digit PIN.
STIMA SACCO 3. Answer the security question presented.
1. My Account 4. You will then be presented with the M-Stima Main Menu
2. Fund Transfer as shown
3. M-PESA
4. M-Stima Loans
5. General Enquiries
6. My Dividends
00. Home
000. Logout

CANCEL SEND
Repaying your loans 1. Dial *492#
using M-Stima 2. Enter M-Stima pin and answer security question.
STIMA SACCO 3. Select M-Stima loans option from the menu.
M-Stima Loans 4. Select pay loan option. (2)
1. Request M-Stima 5. Select the loan you wish to repay.
Loan 6. Select source of the funds either prime or M-Pesa.
2. Pay Loan(s) 7. Enter the amount.
3. M-Stima Loans 8. Confirm
Terms
4. M-Stima Loans
Status
00. Home
000. Logout

CANCEL SEND

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STEPS
How to deposit funds 1. Dial *492# and choose the 3rd Option, M-pesa.
to prime account, 2. Select the second option, M-Pesa to SACCO account.
Alpha Deposits and 3. Select the account you wish to deposit funds into i.e.,
Share capital account Prime, Shares or Alpha deposits.
using M-Stima 4. Enter the amount you wish to deposit.
STIMA SACCO 5. Confirm the amount you wish to deposit by pressing 1.
1. My Account 6. Confirmation to deposit funds is received by M-Pawa.
2. Fund Transfer 7. M-pesa will now prompt you to initiate the transaction
3. M-PESA to deposit funds to Stima Sacco by entering your M-Pesa
4. M-Pawa Loans PIN.
5. General Enquiries
6. My Dividends
00. Home
000. Logout

CANCEL SEND

M-Stima FAQs
What is M-Stima? M-Stima is a mobile channel provided by
Stima DT Sacco Society Limited Available as
an APP or USSD *492#. It allows members
to register and perform various transactions
conveniently.

How can I register for M-Stima? To register for M-Stima, you can use the
USSD code *492# or download the M-Stima
application from the Play Store (Android) or
App Store (iOS).

What are the main functionalities M-Stima provides several useful

of M-Stima? functionalities, including funds transfer,
M-Pawa and Funika loan requests, balance
checking, Mini and Full statements.

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Do I need to register for both USSD We have given both options to enable you
*492# and the Mobile Application? to choose based on your preference. You
can have both or either one.

Where can I download the M-Stima You can download the M-Stima application
Application? from the following links:

USSD *492# MOBILE APPLICATION MOBILE APPLICATION

(ANDROID) (IOS)
Step 1: Dial *492# on your Step 1: Download the Step 1: Download the
phone’s dialer. M-Stima app from the M-Stima app from the
Play Store App Store
Step 2: Follow the on- Step 2: Open the M-Stima Step 2: Open the M-Stima
screen prompts under app on your Android app on your iOS device.
self-registration to device. Tap on “sign up” Tap on “sign up” to start
register for M-Stima. to start the registration the registration process.
Provide the required process.
information.
Step 3: Once registered, Step 3: “Sign in” to Step 3: “Sign in” to
you can start using the M-Stima app the M-Stima app
M-Stima via USSD. Dial using your registered using your registered
*492# and follow the credentials. Explore the credentials. Explore the
menu options for different app to perform various app to perform various
transactions. transactions. transactions.

If I experience difficulties during the If you encounter any difficulties during the
registration process for M-Stima, registration process for M-Stima, you can
how can I get assistance and who seek assistance by contacting Stima Sacco’s
should I contact? customer support through the following
channels:
• WhatsApp Message: 0703024001
• SMS Shortcode: 23356
• Email: [email protected]
• Contact Centre: 0703024000

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OUR OUR
SERVICES SERVICES

TIPS TO PROTECT YOU IN DIGITAL BANKING

1. Avoid taking photos of your card, website you have accessed is secure.
scanning or printing copies to avoid (It should have a padlock image and
exposing the card number. Protect the https extension in the web address).
3 digits at the back of your ATM card as 7. Do not log-on your bank account
the combination of your card number from cyber cafes, or via public Wi-
and the 3 digits is all an attacker needs Fi andhotspots. If you do not have
to pay for online purchases. private Wi-Fi, use mobile data.
2. If a machine retains your card, do 8. Beware of emails and phone
not leave the site without notifying scams including messages about
the Sacco. Never accept help from a competitions you have not signed
stranger; call the Sacco immediately. up for. Do not respond to such scam
3. Avoid saving your PIN and passwords messages or call back to verify.
on your phone or keeping these details 9. Beware of fraudsters who call and
in your wallet or purse. request that you give them information
4. Do not give out your PIN or password and ask you to switch off your phone
to anyone, including merchants, temporarily. Such techniques are
relatives, and friends. used to swap sim cards and take over
5. While paying for purchases using accounts.
the card, only enter your PIN when 10. Should you notice any irregular
prompted while ensuring you cover or suspicious activity, contact Stima
the keypad with your palm. Sacco immediately.
6. When transacting online, always 11. Dial *100*100# (Available to Airtel
ensure that you log on via a secure and Safaricom Users) to_no sim swap
Internetconnection. Check the can be done without you present.
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 MPAWA
INSURANCE

INTRODUCTION
Mpawa Insurance is a fully owned Insurance Agency by Stima DT Sacco. It was licensed
under the Insurance Act on 20th May 2019 and offers all classes of insurance. The
Agency also offers claim and risk management services both to members and non-
members of the Sacco.
PRODUCT PROFILE:
1. Mpawa Auto Policy
This Policy protects the insured against financial loss if the motor vehicle is involved
in an accident, is burnt, or stolen. The policy is categorized as:
Motor Private Comprehensive Cover.
• Covers against Accidental damage, theft, fire, and third-party liabilities.
• Below 1M - @ 6.25%
• 1M - 2.5M @ 3.75%
• 2.5M and above @ 3.5%
Motor Private Third Party Only.
• Covers against third party liabilities only.
• The Annual Premium is Kshs 7,574
Motor Commercial Comprehensive Cover
• Covers against Accidental damage, theft, fire, and third-party liabilities.
• Basic rate 5%
Motor Commercial Third Part Only.
• Covers against third party liabilities only.
• The Annual Premium is based on vehicle tonnage.
MPAWA AUTO POLICY-FEATURES.
• Towing Limit -50,000/-
• Authorized Repair Limit-50,000/-
• Windscreen Limit-50,000/-
• Radio cassette-50,000
• Emergency Medical-50,000/-
• Personal Accident for Insured/Authorized Driver-Kshs250,000/-
• Cost of alternative accommodation-10,000/-
• Loss of Keys following an accident-15,000/-
• Passenger legal liability-Any One Passenger-5,000,000/-Per Event-20,000,000/-
• Own Damage Excess Protector
• Geographical area-East Africa
• Political Violence, Riots, Strike & Terrorism covered
• Age Limit-15 Years

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MPAWA
INSURANCE

MPAWA AUTO CLAIMS-CLAIM PROCEDURE.

• All claims should be reported to the Police and to Mpawa Insurance Agency
• Minor damages below a certain amount e.g. 2.5% of vehicle value not claimable
• Third Party claims-letters should be forwarded to Mpawa Unanswered-Never
admit Liability.
2. Mpawa Last Expense Policy
This policy pays defined benefits in the event of a member’s death during the period
of insurance. Benefits are paid within 48 hours of submission of claim documents.
Payment of pre-agreed benefits range between Kshs 100,000 and Kshs 500,000.
The Annual Premium ranges from Kshs 5,400 to Kshs 29,315 depending on the
preferred package.
LAST EXPENSE-Waiting Periods
• Principal Member, Spouse & Children-1 Month
• Parents & Parents in Law-3 Months
• There is No waiting period for accidental death
LAST EXPENSE-Age Limits.
Member and Spouse
• Minimum Age at Entry-18
• Maximum age at Entry-70 Years
Parents & Parents in Law
• Min Age at Entry-30,
• Max age at Entry-84 Years
Children
• Minimum Age at Entry-1 Month
• Maximum age at Entry-21 Years (can be extended upto25 years with proof of
being in full time education).
No Maximum cover age for Principal Members & Spouses

BENEFIT OPTION 1 OPTION 2 OPTION 3 OPTION 4 OPTION 5 OPTION 6

PRINCIPAL MEMBER 100,000 150,000 200,000 300,000 400,000 500,000

SPOUSES-MAXIMUM 1 100,000 150,000 200,000 300,000 400,000 500,000

PER MEMBER

PARENTS & PARENTS IN 100,000 150,000 150,000 150,000 150,000 150,000

LAW-MAXIMUM 4 PER
MEMBER

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 MPAWA
INSURANCE

BENEFIT OPTION 1 OPTION 2 OPTION 3 OPTION 4 OPTION 5 OPTION 6

CHILDREN- MAXIMUM 4 100,000 100,000 200,000 200,000 200,000 200,000
PER MEMBER

CHILDREN- below 10 years 100,000 100,000 100,000 100,000 100,000 100,000

ANNUAL PREMIUM PER 5,400 7,800 11,160 14,960 22,880 29,315

FAMILY

ADDITIONAL CHILD 650 650 1,300 1,300 1,300 1,300

INDIVIDUAL PRINCIPAL 650 1,000 1,500 2,400 3,700 5,200
MEMBERS-AGE 21-30
YEARS
3. Mpawa Afya Medical Cover
This Policy provides a comprehensive and affordable medical cover for individuals,
families, businesses, groups, and institutions. The cover comprises of inpatient,
outpatient, dental and optical benefits.
4. Mpawa Personal Accident Cover
This policy is categorized as:
a. Student’s personal accident
• Covers students against accidental death, accident disablement and accidental
medical.
• Affordable from Kshs 500 depending on option chosen.
b. Personal accident (General)
• Covers accidental death, accident disablement and accidental medical.
• Affordable from Kshs 1600 depending on option chosen.
5. Mpawa Domestic Package Policy
This is a combined policy for homeowners. It covers the building itself, contents in
the house and outside the house, house servants against death or injury whilst in
the course of employment and personal legal liability to third parties.
Affordable as low as Ksh 5,000 depending on the value of the house and household
contents.
6. Mpawa Golfers Policy
• Covers golfing equipment, personal effects, hole in one and personal accident.
• Death: Kshs 1,000,000.
• Permanent total disability: Kshs 1,000,000 medical expenses: Kshs 10,000.
• Third party liabilities: Ksh1,000,000.
• The annual premium is Kshs 5,469.

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TALK TO US
We welcome your compliments, complaints, and suggestions as we value insights
from you that can help improve our products and services delivery
FEEDBACK AND COMPLAINTS
1. We will take your feedback seriously, ensure it is acknowledged, documented and
endeavor to resolve it.
2. We will endeavor to resolve complaints within 8 business hours to 30 business
days, depending on the nature of the issue.
3. Once the matter is resolved, we will communicate with you by phone, email or
through your preferred method.
4. You can speak to any member of staff directly or use any of the communication
channels highlighted below.
5. Ensure that for any complaint you make you are given a tracking number

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