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Mr. / Ms. Nyathiang K has been appointed as a Business Correspondent Agent for YES BANK LTD, effective from July 22, 2025, after completing the necessary training. The document includes an escalation matrix for customer support and outlines service charges for various banking transactions. It also emphasizes that Mindsarray Network Pvt Ltd acts as a Business Correspondent for YES BANK and provides details for customer complaints regarding service charges.

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26 views2 pages

Downloadfile 6

Mr. / Ms. Nyathiang K has been appointed as a Business Correspondent Agent for YES BANK LTD, effective from July 22, 2025, after completing the necessary training. The document includes an escalation matrix for customer support and outlines service charges for various banking transactions. It also emphasizes that Mindsarray Network Pvt Ltd acts as a Business Correspondent for YES BANK and provides details for customer complaints regarding service charges.

Uploaded by

vipukhozho1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Certificate of Business Correspondent Agent

This is to certify that Mr. / Ms. nyathiang k having his / her place of
operation at lower, M445+HGG, A.G. Colony, Kohima, Nagaland
797005, India, Kohima, Nagaland, 797001.Has been appointed as
Business Correspondent Agent (BCA) of YES BANK LTD. (Bank) through
Mindsarray Network Private Ltd who is a Business Correspondent (BC) of
the Bank. The BCA has been duly trained during Training Session T824114
held on 2025-07-22 10:39:44 and has been authorized to act as BCA of the
Bank with effect from 2025-07-22 10:39:44 until further notice.

Escalation Matrix for Business Correspondent Agent of YES BANK


Ltd.

Contact Points Timing Contact No.

Level I: Mindsarray Network


8 am to 11
Private Limited 022-42932288
pm
[email protected]

Level II: YES BANK Ltd. Customer 10 am - 8 1800-103-


Care pm 5485

Note: In case of further escalations please write to the Grievance Redressal


Officer at [email protected] or call on 022-50795173.
Details of the service offerings is available with the Business
Correspondent Agent and customers are advised to refer the same before
doing any banking transactions.Note: In case of further escalations please
write to the Grievance Redressal Officer at
[email protected] or call on 022-50795173. Details of
the service offerings is available with the Business Correspondent Agent
and customers are advised to refer the same before doing any banking
transactions.

Service Charges

DMT

Transaction Amount Charges RS

2 - 5,000 1.20%

Minimum Transaction Fee is INR 12 and Maximum Transaction Fee is


INR 60
Successful Sender Registration charge is INR 10

AEPS & Micro ATM

There are No Charges for AEPS and Micro ATM service.

The customer is advised to kindly note the following: -


1. MindsArray Network Pvt Ltd is only a Business Correspondent (BC) of
YES BANK Limited. This outlet is a BC Agent of YES BANK Limited
through (MindsArray Network Pvt Ltd).
2. The fees/charges mentioned above are inclusive of all taxes including
GST.
3. If the customer is charged in excess of the Fees/charges mentioned
above, he/she should complain about the same on YES BANK Customer
Care Number 1800-103-5485.
4. The above-mentioned service charges are approved by YES BANK Ltd.
and will remain in force until further notice.

BCA Training Session:


BCA Code: MNPL80303317
T824114
Poster Issue No:
BCA Certificate No: T824114
T824114

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