Roblox Privacy and Cookie Policy

Effective Date: July 7, 2025

1 Welcome to the Roblox Privacy Policy

Is this Privacy Policy for you?

If you make or play games in Roblox experiences, this Privacy Policy is for you, whatever your age and wherever you
live. It’s also for parents or guardians of users under 13 years old. This Policy covers the Roblox Services.

What is in this Privacy Policy?

This policy describes the rights you have regarding your Personal Information. It explains that you can control what
happens to the information that can identify you - like your name, where you live and your email address. In this
Privacy Policy, we’ll also tell you when and how we use your information about you – including how we collect,
record, organize, store and share it.
Depending on where you live, you may have different rights or choices for managing your Personal Information,
which this Policy will describe later on. In the event of a conflict between the information in Sections 1-5 of this
Policy and the location-specific information in Section 8, the information in Section 8 shall prevail.

Where does this Privacy Policy apply?

If you’re using Roblox, you’re in the right place. Here’s where you can learn about keeping your information safe.
Using Roblox includes using:
websites with a roblox.com address
our mobile, virtual reality and console apps
the Roblox Player and the Roblox Studio
Other Roblox features described in this policy

But if you leave our services, this Privacy Policy no longer applies. We’re not responsible for what you see on other
websites or apps or for their privacy policies, even if you’ve linked to them from our website or app. When you go to
another site or app, we may show you a message telling you that you’re leaving Roblox.

To reach us with questions or requests regarding your Personal Information, our information about how to contact
us is included below.

You can reach Roblox electronically by submitting a question through our Customer Support Form. If you’re
under 13 years old, please have your parent or guardian fill out the form.

US:
Phone: (888) 858 - BLOX
Write to us at:
Roblox Corporation
Attn: Roblox Privacy Manager
Address: 3150 S. Delaware St.
San Mateo, California, 94403
[email protected]

EEA, UK or Switzerland:
If you’re in the European Economic Area (EEA), the United Kingdom, or Switzerland: contact [email protected]
(Our representative according to Articles 27 EU and UK GDPR in the European Union)
EEA:
DP-Dock GmbH
Attn: Roblox Corporation
Ballindamm 39 / Ecke Jungfernstieg
20095 Hamburg, Germany

UK:
DP Data Protection Services UK Ltd.
Attn: Roblox Corporation
16 Great Queen Street
Covent Garden, London, WC2B 5AH, United Kingdom

Our data protection officer in the EU according to Art. 37 GDPR can be reached via:
DP Dock DPO Services GmbH
- Roblox
Grüffkamp 10
24159 Kiel, Germany
[email protected]

If you’re in Brazil, contact our Brazilian Data Protection Officer by emailing [email protected].

If you’re in Korea, more information is located in the Privacy Policy Addendum for Users in Republic of Korea.

If you’re in the United States, additional rules may apply depending on the state you live in. To learn more about the
rights available to you under US state laws please visit the US State Privacy Policy Addendum.

Before moving on to the rest of the Privacy Policy, when you see certain terms in this Policy, some of them have
specific meanings.

“Children” or “Child” means any user under the age of 13

“Minor” or “minor user” means a user of the Services who is under the legal age of majority in their jurisdiction or
state of residence
“Personal Information” means any information relating to a natural person who can be identified, directly or
indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an
online identifier
“Platform” means our Roblox platform, the ultimate virtual universe where imagination rules
“Privacy Policy” or “Policy” means this Roblox Privacy Policy
“Processing” means any operation which is performed on Personal Information, such as collecting, recording,
organizing, structuring, storing, adapting or making any kind of disclosure or other use
 “Service” means any service or application offered by Roblox, such as allowing users to develop Platform
experiences, connect with others, and use content created by you and other users. It includes websites on the
roblox.com domain, our Roblox mobile, virtual reality and consoles, the Roblox Player, the Roblox Studio, and our
other websites, products, software, applications, content, data feeds and other services on which an authorized
link to this Policy is posted

Any other capitalized term that is not defined in this Policy is defined and has the meaning set out the Roblox
Dictionary. In the event of a material or perceived conflict between the English version of this Policy and
translations into other languages, the English version shall control.

2 Are you Under 13 or responsible for an under-13-year-old?

If you’re under 13 years old, your access to certain features will be restricted in the interest of protecting your
Personal Information. Roblox is especially committed to protecting the privacy of children. This part of the privacy
policy is just for you.

First, get the go-ahead

If you’re under 13 years old, please get permission from your parent or guardian to use Roblox. You shouldn’t use
our Services without their go-ahead.

Set limits

No matter how old you are, Roblox communication settings allow you to control who can interact with you, for
example, by only allowing interactions with friends or not allowing any interactions at all. You can also restrict your
account, which turns off chat and public commenting and limits an account to certain filtered experiences on
Roblox.

Parents and guardians – we recommend you supervise your child whenever they’re interacting on Roblox. We’ve got
some tools to help – you can learn about Roblox’s safety features here.

Age-appropriate privacy settings

If you’re under 13 years old, we’ll automatically set your account to have stronger privacy settings. While in this
privacy mode, some features like certain advertising and alerts are disabled. When you turn 13, you will be able to
enable additional features that are more appropriate for users ages 13 and up.

Information we collect if you’re under 13 years old

If you’re under 13 years old and create an account, we ask for some information (which is non-personal information,
as defined by COPPA) to let you use Roblox.

We’ll collect:

your username (required). We need this to create your account and run the Roblox Service. We don’t use your
username to identify you outside of Roblox
your password (required). We need this to log you in to your account and to run the Roblox Service
 your date of birth (required). We’ll use this information to make sure your account has certain default settings
intended for your age
your gender (optional). We will use this information to customize your experience
For additional account security and parental controls, you have the option to provide a parent’s or guardian’s email
address in account settings or during logout. Children are encouraged to provide a parent’s email address, but are
not required to do so to create an account. Parent email addresses (which is the only personal information as
defined by COPPA we collect from child accounts) are collected for the security and integrity of your account and the
Roblox platform. We may use your parent’s email address to log you in. We may also use your parent’s email
address to communicate with them about your account, like asking them to review your account.

We don’t want more Personal Information

If you’re under 13 years old, we will only ask you to tell us the information we need to set up or protect your
account. If you give us more of your Personal Information, we will:
delete any additional Personal Information we’ve collected from you (unless the law requires us to keep it),
cancel your account, or
turn on age-appropriate protections on your account

When users publish anything in our public and comment areas (for example, chat, forums, group walls, personal
posts), we filter it and remove:

Personal Information like addresses, emails, phone numbers

attempts at phishing (this is when someone tries to trick you into giving out Personal Information)
offensive words, adult or suggestive content

To provide the filtering above, we use human and automated checking to the best of our ability based on available
technology – but like all filtering technology, these systems aren’t 100% effective.

Please ask us if you want to make privacy-related changes

You can request that Roblox make changes to your child’s account or allow you to review, delete, or prevent the
further collection or use of Personal Information from you or your child. To make a request, please fill out our
Customer Support Form.

In the US and want to know more?

We comply with the Children’s Online Privacy Protection Act (“COPPA”). To learn more about COPPA, you can visit
the US Federal Trade Commission’s COPPA website: https://www.ftc.gov/news-events/topics/protecting-consumer-
privacy-security/kids-privacy-coppa

You can also learn more about COPPA by looking at this simple guide from the kidSAFE
Seal Program – www.kidsafeseal.com/knowaboutcoppa.html

3 When we collect your information

Setting up a Roblox account
Your first step to joining a Roblox experience is to set up a Roblox account. We’ll ask you to create a unique
username and password so you can log into your account and access features on Roblox. We also ask you for your
birthday and gender (gender is optional) so we can customize your experience on Roblox. Eligible users may set
their account's display name to contain certain Personal Information.

Three key rules for signing up:

1. Do not use your own name or other Personal Information in your username.
2. Do not pick a password that’s easy to guess.
3. You may share your password with your parent or guardian, but do not share it with others.
We don’t use your username to identify you outside of your activity on Roblox.

Why we ask you for an email address:

Once you have an account, you can add your email address (or your parents’ or guardians’ email address if you are
under 13) in case you need to reset your password.

We might ask for your email to verify your identity or enable additional features. The main reason we need an email
address is for security because it is how we check to make sure accounts are authentic. You can change your email
address anytime you want – if an email address is changed, we’ll send a notification email to the address that you
used before.

If you have a 13+ account and change your birthday to indicate you are under age 13, Roblox will save a hash of your
email address and any email addresses previously collected from you. This hash cannot be reconstructed back into
your email address or used to contact you, and will only be used to authenticate you in the future.

Sharing your phone number

If you choose to give a phone number, we’ll send you a text message asking you to confirm your number before you
can log in. We will use your phone number for security and account access, including to recover a lost or forgotten
password, access a feature, or log in via mobile. You authorize your wireless carrier to use or disclose information
about your account and your wireless device, if available, to Roblox or its service provider for the duration of your
business relationship, solely to help them identify you or your wireless device and to prevent fraud.

Additionally, with your explicit and informed consent, we may use your phone number to recommend you as a
friend to others using Roblox. You will be recommended with your contact name as stored on your friends’ devices,
which may also include your real name. If you do not want us to use your phone number to be found by your friends
on Roblox, please do not activate this feature or deactivate it at any time. Please note that the Discoverability
feature may not be available in certain locations.
Purchases on Roblox

You can buy Robux or premium subscriptions and choose how to pay from our available payment methods. When
you pay, you (or your parent or guardian if you’re under 13) will have to give billing information, including Personal
Information such as:
Name of the person responsible for buying Robux
Their billing address and contact details, like email or phone number
credit card or other payment information
Our payment processors (for example, PayPal) manage the transactions, which are subject to their terms and
conditions and privacy policies. Their policies will explain what Personal Information they keep and use. For
example, they might keep and use your billing information, transaction details, and purchase history so that they
can sort out any billing problems or inquiries. Roblox receives certain information about purchases in order to fulfill
our legal obligations and support the integrity of our platform. Roblox may also collect your billing address for
payment and integrity purposes.

You can choose to save your billing information with one of our payment processors to make future purchases
easier, in that case, Roblox does not store or have access to your full saved billing information. If you purchase
Robux on behalf of another Roblox user, we collect contact information, such as email or phone number, in order to
communicate with you about the transaction.
Posting content

You can post comments, messages, or other content on Roblox through chats, forums, group walls, personal posts,
or other features. Users who are age 13 or older can also use audio features on Roblox. Content you post, including
your chat or audio, may be captured or shared by other users. We monitor what you say and write to check that it
meets our Community Standards and complies with our Terms of Use. If we find that the content doesn’t meet our
standards, for example, if we believe that it is inappropriate, includes Personal Information, or is not suitable for
users to have on Roblox, we have the right to change or remove it. Where the law allows us to, we may use the
content you and other users have posted for training or to help us to improve the way we filter content on our
platform. Our aim is to increase safety on our platform. We also may use this data to help us provide a better
experience on Roblox and to respond to requests about your account from you or your parent or legal guardian.

Asking questions or getting technical support

We collect your email address (or your parents’ or guardians’ email address if you are under 13), username, and any
other details you give when you:
contact customer support
report a problem
ask for technical support
ask us questions or give us comments

We use this information to answer your questions and to give you the support or help you ask for. For users under
13, we communicate with your parent or guardian when sending our responses. We retain records of technical
support questions for a limited time for internal use only, such as to answer additional questions about your
account.

Using Roblox features

We may use Personal Information when you use certain Roblox features. To provide access to certain features, we
may use your email address and other information you provide to us, such as your verified date of birth.

Social Media Links (users 13 and older)

You can add links to your other social profiles on your Roblox account. This allows you to share these links with
other users. You control who can see the Social Media links associated with your account.

When you use these features:

 we may be able to see information about your social media accounts.
If you use your Roblox ID to sign in to a non-Roblox website or service, and later delete your Roblox account, you
may lose access to that website or service.

Audio features (users 13 and older)

If you use Roblox’s audio features, we will monitor, collect, use, and store audio captured through your device:
to enable voice chat,
to make our voice-related services safer, including to detect and combat abuse and other harmful activity on our
Services,
in accordance with applicable law, to inform training and product improvement, and
in connection with screen recordings that Creators and Users produce through the Services.
For more information about laws that apply in your region, please visit Section 7 of this policy.

Location-based Services (users 13 and older)

You can choose to use location-based Services if you’re 13 or older. If you agree, we may collect and track
geolocation information so that we can offer Services that depend on us knowing where you are.

We collect this information by using an identifier on your device or browser so that we can recognize you each time
you return. To stop us collecting your location information, you can update your device settings, stop using the
Service, or uninstall our mobile apps.

Joining on a VR platform

If you join our experiences on a VR platform, we collect your physical movement information so that we can use it in
the experience. This information is only used to provide the experience.We do not store this information.

Camera-enabled features and uploads (users 13 and older)

If you use Roblox features that require the use of your camera or that enable you to upload content that contains
your Personal Information, including photos, we will collect, process, and store that content to accomplish the
purpose of the feature, including processing the content for safety purposes. Video used to generate animation key
frames is processed on your device and is not shared with Roblox or any third parties. For more information, please
refer to the Roblox Facial Animation Privacy Notice. For information about how Roblox uses ID Verification, please
refer to the Roblox Facial Media Capture Privacy Notice.

Contact Importer (users 13 and older)

If you opt-in to the Contact Importer feature, you will share the first and last names and phone numbers of your
contacts in your address book on your mobile phone with Roblox. This feature helps connect with your friends on
our Service. If you use the feature, we will automatically access and collect information in your address book from
time to time in order to sync your contacts. Such information will only be retained in case of matches with existing
Roblox users. Our Contact Importer feature is only available if you are 13 or older and may not be available in certain
locations.

Creator Events (users 13 and older)

If you join a virtual event hosted by a Creator, data such as your username, email, and Roblox user ID may be shared
with the company that hosts the events. This is done to allow you to log in to the experience. Your activity during a
Creator Event is subject to the third party platform’s privacy policy as well as the Roblox Community Standards.
Creator events are only available if you are 13 or older.

Interacting with our experiences

To improve your experience and support our safety efforts, we collect information about how you interact with the
Services and we connect this information with your account. For example, we may:
collect information from your game state to detect violations of our Terms and to improve our ability to detect
such violations.
collect information about your behavior when you interact with your device for security and safety purposes
collect information about the games you are playing to give you similar recommendations
share information like your username and transaction details to the UGC creator or subsequent owners, if you
acquire a limited item if you purchase, share, trade, or otherwise engage in a transaction involving UGC,
collect information from your device through cookies - see “Cookies and Similar Technologies”.

Subscribing to other features (users 13 and older)

When you subscribe to other features or activities that are available to users 13 years old or older, we’ll set out what
information is collected and how we intend to use it when the information is collected.
Competitions, promotions and research

Taking part in competitions or promotions

If you take part in competitions or promotions, for example, contests, sweepstakes, giveaways or prize draws, those
activities may require contact information such as your name, email, or phone number, to be eligible for discounts
or prizes. If you receive a gift card provided by a third party provider, certain contact information may be shared
with the provider and used in accordance with this Policy and the terms listed on the provider’s website. In some
places in the world, the law requires us to publicly share information about the winners.

Taking part in research

If you choose to participate in research or surveys, these surveys may collect information about your likes and
dislikes, experience interests and habits, general hobbies and interests, and other lifestyle information or
preferences. These surveys may ask for Personal Information.

Advertising

We process Personal Information to personalize the ads you see on Roblox. Specifically, we use information we
collect to decide which ads to show you on Roblox.

Roblox also may work with partners to directly show you ads on Roblox.

If you choose to create an Ad Account, we may collect additional information to create your account such as name,
email, address, business and/or tax information. The purpose of collecting this information is to provide the ad
account and comply with applicable laws, including tax laws.

We do not collect or use Personal Information about users under the age of 13 for advertising or marketing
purposes.
 If you’re a developer or creator

To take part in the Roblox Developer Exchange Program, you must give us an IRS W-9 form (for U.S. taxpayers) or W-
8 form (for non-U.S. taxpayers). We may also ask you to verify your identity by providing a government-issued photo
ID through a third-party vendor. This feature is only available to users who are 13 or over. For more information,
please visit our Developer Exchange Terms of Use.

Other purposes for collecting your information

We also use Personal Information for these general purposes, as permitted by law, in addition to the purposes listed
above:

To let you manage your account and our services

To allow you to manage your Roblox account or update your settings

To communicate with you about our Services

To make things better for you

To operate, maintain, personalize, and improve our Service

To research relevant technologies
To provide technical support or customer service

To protect you by keeping our platform safe and secure

To detect security issues, protect against malicious, deceptive or illegal activity, and prosecute anyone
responsible for that activity
To find and fix errors or bugs
To give you access to features or limit your access to Roblox, as appropriate
To protect our or our users’ integrity, safety or security

To comply with the law and our policies

To audit interactions and transactions, and carry out any other compliance tasks
To comply with the law and our own Terms of Use, or any other restrictions we’ve put on your use of the Service

You are under no obligation to provide Personal Information to Roblox when requested. However, if you choose to
withhold any requested information, we may not be able to provide you with certain services and features.

Cookies and similar technologies

Information collected through cookies

Like most websites, we use cookies and other standard internet technologies to help us make our services better.

Cookies

A cookie is a text file that’s put on your computer or device when you visit a website. It lets the website remember
what you do and any settings you choose (e.g., login information, language, font size). Cookies make your
experience more convenient – for example, if the cookie remembers your log-in details, you won’t have to enter
them again each time you visit the site. Some cookies last longer than others:

Session cookies are deleted each time you close the browser
Persistent cookies stay on the device for a defined period of time.

A cookie set by the owner of the web server you are visiting is called a first-party cookie and cookies set by owners
of other domains are called third-party cookies.

Pixel Tags/Web Beacons

A pixel tag or web beacon is a piece of code that tells its owner what you do on a web page. Pixel tags provide
information like which web pages you visited or which ads you clicked on.

How we use cookies

We use technology like cookies to recognize you and customize your experience. We and any third-parties might use
these technologies whenever you visit our sites or use our Services.

We collect information about the devices and software you use, for example:

the type of browser or device

the website or source that linked or referred you to our services
your IP address, device ID or other identifier that identifies your computer or mobile device – this cookie is not
deleted when you close your browser
the operating system of your computer or device

These technologies allow us to:

record and keep your preferences, account settings, and certain login information (for your convenience, e.g. to
prevent you from needing to choose settings every time you visit, and security)
collect information about how you use the Services, for example, how you downloaded our app or where you
downloaded it from
collect information on how software is used on your mobile device
collect information about what features you use and how well our services work
identify any suspicious activities so we can try to protect users from payment fraud and other inappropriate
activities
collect demographic information (eg, age, location, etc)
perform similar functions.

We use cookies or similar technologies only for the purposes given in this privacy policy.

Your cookie rights in the EEA

When you visit our website with an EEA IP address, a cookie banner will appear asking you for your consent. You can
manage your choice by clicking on “manage cookie preferences” in the cookie banner. We will save your choices in
the form of a cookie. This cookie has a limited effective period of one year. For more information, see Section 7
below.

Off-Roblox Ads
We partner with third-party advertising companies such as ad server companies and ad networks to advertise
Roblox on other websites and services. If you interact with content or reach Roblox through a link in an
advertisement, we or our service providers may give these third-party advertising companies identifiers from your
device, such as an IP address or device ID. We collect this information to help us to promote and market our
Services better.

For users under 13 years old, Roblox partners with third-party advertising companies:

to display contextual advertising

to limit how much advertising is shown to you if you’re under 13 years old
to provide related uses permitted by COPPA.

If you’re under 13 years old, Roblox will not show these types of advertising to you:

behaviorally targeted ads – these are ads that are shown according to a user’s behavior on a website or app
retargeted ads – these are ads that are sent after a user starts a purchasing process but does not finish it. The ad
tries to get the user to finish the purchase.

We do not collect any information from users under 13 years old for the purposes of directing targeted advertising.

Your cookie choices

For Roblox.com, click on the link in the footer at the bottom of the page to access your cookie options. For all other
sites, please clear your cookies and refresh your browser to display the cookie banner to access its settings.

Most web and mobile device browsers automatically accept cookies, but you can change your browser settings so
that cookies are not accepted or you are warned before a cookie is set.

Use information from browser companies to learn more about how they manage cookies:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB,

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-
40ac-c3b8-57b9-2a946a29ae09,
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer,
Safari (Desktop): https://support.apple.com/kb/PH5042?locale=en_US,
Safari (Mobile): https://support.apple.com/en-us/HT201265,
Android Browser: https://support.google.com/nexus/answer/54068,
Opera: https://www.opera.com/help.
You can also learn more about cookies by visiting https://www.allaboutcookies.org/, which also tells you how to
block or delete cookies that are already on your device.

By blocking or deleting cookies used, you might limit your experience of the Service. You might not be able to log in
or experience the Roblox.

When you visit our website with an EEA IP address, a cookie banner will appear asking you for your consent. You can
manage your choice by clicking on “manage cookie preferences” in the cookie banner. We will save your choices in
the form of a cookie. This cookie has a limited effective period of one year. For more details see Section 7 below.

To stop companies from tracking you on their websites

 You can ask us or a third party to disable advertising-related tracking on our websites. To disable this tracking, we or
the third party may need to set an opt-out cookie on your browser. You may need to change your browser settings to
accept cookies if you want to fully disable advertising-related tracking. Please note that our Services do not respond
to Do Not Track (DNT) signals.
On our corporate websites or in job applications

The parts of this privacy policy that are about experiences or give information about users under 13 years old don’t
apply to the corporate websites.

If you contact us about job opportunities, we may ask for your name, email address and employment details. Or you
may send us a CV or job application with this information. We have the right to use this information to send you
corporate-related information to you or respond to your job application. If you engage with Roblox in an immersive
space for prospective employees, such as the Roblox Career Center, such a space may be recorded in order to
provide the experience.

Our corporate websites give general company information to any user that visits them – they use the domain
names, corp.roblox.com, blog.roblox.com, and their subdomains. On these sites, we give information about the
corporate side of Roblox, press information, career information, and other general audience information. Our
corporate websites do not offer any experiences.

4 When we share your information

We may share Personal Information where necessary

When other companies need Personal Information to provide a service on our behalf

We may share your information, including Personal Information, with other companies (known as third-party
agents, contractors, or service providers). We hire these companies to perform services for us. These companies are
only allowed to use the information we share to complete the relevant tasks. They are not allowed to use the
information we share for any other purpose, including selling Personal Information. We make sure that all
companies that we share information with are capable of looking after the information properly. Personal
Information collected through the SMS program, won’t be shared, sold or rented to third parties.
Here are examples of the services that we might rely on other companies to provide, and examples of the
companies that we are likely to share information with.
Account integrity and security services (e.g., Persona);
Analytics services (e.g., Google LLC);
User acquisition services (e.g., AppsFlyer);
Community filtering and moderation services;
Customer support services;
Surveys and promotions (e.g., Reach3);
Billing and payment services (e.g., Kount, Worldpay, PayPal, Incomm, Blackhawk, Google, Apple, Amazon,
Windows Store, Xbox, Playstation, Meta Quest, Xsolla)
Hosting and content delivery services (eg, AWS, Equinix, CenturyLink, YouTube, Vimeo).

When creators need Personal Information to improve your experience

The creators of the experiences you use or content you interact with will have access to your username, display
name, user ID, game metrics, UGC transaction details, and your regional location (which we base on your IP
address). We do not share your IP address with the creators.

We provide creators with the regional location of players to determine their player base and make sure their
experiences meet the legal requirements of the country you live in.

For legal reasons or to help prevent a crime

We may share your Personal Information, as permitted or required by law, if:

necessary to comply with a judicial proceeding, court order, or other legal process served on Roblox
law enforcement agencies, regulators, or other public agencies (including schools or children's services) request
that we share it
we believe that disclosing the information may prevent a crime
we believe it is necessary to protect our legal rights or the legal rights of others
a law requires us to share it

To support safety and security

We may share your Personal Information if we believe that sharing would:

help an investigation into public safety or a violation of our Terms of Use
protect the safety of Roblox users or others
reduce risk to user safety or security, or if collaborating with others is necessary to protect users
help to protect the security or integrity of our Services

If we need to protect ourselves against legal responsibility

We may share your information if we believe that disclosing the information will allow us to take precautions
against taking legal responsibility (liability) or to protect our rights.

If there is a transfer of rights in our business e.g., if we sell our business

We may hand over rights to access your information, including Personal Information:
as part of a merger, acquisition, sale of assets, or similar transaction
if information is handed over as a business asset in an insolvency, bankruptcy, or receivership
Where required by law, we will notify you and ask you to consent to such sharing.

We may disclose Personal Information to third parties

For Advertising Purposes

Roblox may disclose information collected from or about you with third-party advertising companies and/or
advertising measurement companies to select advertisements for you, or measure and improve advertising
effectiveness. In accordance with applicable law, we provide our users with choices about whether data is disclosed
for this purpose. Data disclosed for this purpose includes:
Contact identifiers
Characteristics or demographics
Device identifiers
 You can exercise choices about data processing for this purpose by visiting your account’s privacy settings page.
Depending on where you live, you may have additional rights that apply. For region-specific information, please
visit Section 7 of this policy. Disclosing data for the purposes described in this Section may be considered a “sale” or
“share” of personal information under the California Consumer Privacy Act. California residents can find more
information about your rights in the US State Privacy Policy Addendum. We do not collect any information from
users under 13 years old for the purposes of directing targeted advertising.

Roblox Commerce

If you directly interact with a Commerce Provider to purchase a Commerce Product(s) on Roblox, Roblox and the
Commerce Provider may need to exchange information about your purchase in order to fulfill the transaction. This
involves Roblox or the Commerce Provider creating a transaction identifier that allows each party to confirm certain
information about the transaction, such as whether a purchase has been completed. Any information you provide
directly to the Commerce Provider in order to complete a transaction is independently collected by the Commerce
Provider and will be subject to the Commerce Provider’s applicable terms and policies.
We may share information that does not identify you

In some circumstances, we share data that doesn’t identify you, for example:
To comply with reporting requirements
For any business or marketing purposes
To help us and others understand how, when, and why users visit our sites and use Roblox.
We may share non-identifying data of all users regardless of their age.

We’re not responsible if you share your own Personal Information

If you’re 13 years old or over, you can share your Personal Information through chat, forums, messages or similar
ways of sharing on our Service. Remember that anyone who uses these features will be able to see anything you
share in this way. We are not responsible for how your Personal Information is used if you shared it yourself.

5 Looking after your information

Security measures

We have security measures that are intended to protect any Personal Information or other sensitive information
under our control from loss, misuse, or alteration. Though we cannot guarantee that loss, misuse or alteration of
information will never occur, we use reasonable efforts to prevent it.

Sending or storing information on the Internet is not 100% secure, so we can’t guarantee the security of any
information you share with us. To the fullest extent permitted by applicable law, we do not accept liability for
unintentional disclosure.

We’ll tell you if your privacy is at risk

We may send you emails or other messages about security, privacy, and account management. If we learn about an
incident that may qualify as a data breach under the law, we will notify you in accordance with the law.
 How long we keep your information

We may keep your Personal Information for specific purposes as long as we need it to fulfill those purposes,
sometimes even if you’ve stopped using Roblox’s Services. When we no longer require your Personal Information,
we will de-identify or delete the information. Here are the reasons we may need to keep your information:

For resolving problems

We keep billing information and transaction histories so that we can resolve billing disputes or inquiries.
We keep user account history to solve any customer service issues and to provide, improve, and develop our
service.

To make our services safer

We may keep information if it will help us make our Service safer and more secure, such as to stop bad actors who
try to misuse Roblox.

For legal reasons

We may keep information for legal reasons, like establishing legal defenses, conducting audits, pursuing
legitimate business purposes, enforcing our agreements, exercising our rights, or complying with legal
obligations.

Letting other users keep your information

Other users may keep publicly shared content and virtual items on our platform (e.g., if you create a virtual shirt
and then sell it to another user, the virtual shirt will be kept on the platform because the other user now
possesses it).

Where we store your information

Roblox is based in the United States. We send information we collect from you to our secure servers in the U.S.
where we store and use it. This storage is necessary for us to process the information.

We may also transfer information that we collect from you to our other offices and to the third parties mentioned in
Section 4 of this Policy – these might be outside your region. Our agents or contractors may also use your
information. The data protection laws of the U.S. or other countries may not be equivalent to those where you live.

Wherever we transfer your Personal Information, we will take reasonable steps so that your privacy rights continue
to be protected. If required by applicable legislation, we rely on a valid international data transfer mechanism to
enable cross-border data transfers.

6 Privacy Policy Changes and Updates

We update this Privacy Policy at times, so you should review this page regularly. We always publish the date of the
latest version at the bottom of this page.
 If we make any major changes, we will let you know by email (if we have your email address or a parent’s or legal
guardian’s email address) or by showing a prominent notice on this website or in app prior to the change becoming
effective. If required by law, we will obtain your consent or the consent of a parent or legal guardian if any of these
changes involve new material uses of your Personal Information not previously disclosed in this Privacy Policy.

7 Additional information based on where you live

If you live in certain regions, you may have additional choices about your Personal Information or rights that apply
to data processing. This section contains additional information based on where you live.

If you want to exercise your rights or make another request about your Personal Information, or if you want us to
make another request about your Personal Information, please fill in the Customer Support Form. If you’re under 13
years old, please have your parent or guardian fill out the form.

If you live in the United States

If you live in the United States, please visit our US State Privacy Policy Addendum for more information.

If you live in the Republic of Korea

If you’re in Korea, more information is located in the Privacy Policy Addendum for Users in Republic of Korea.

If you live in the European Economic Area (EEA), the United Kingdom (UK) or Switzerlan

Categories of Personal Information and Data Processing Purposes

In the course of visiting our websites and apps, and/or using our services and products, we may process the
following Personal Information subject to the legal bases mentioned below:

Setting up a Roblox account

Username and password to create your account. The basis for processing this Personal Information is Article 6
sec. 1 sent. 1 lit. b (“performance of a contract”).
Email addresses and other information you provided us with for added verification and/or to enable certain
features. The bases for processing this Personal Information are Article 6 sec. 1 sent. 1 lit. b (“performance of a
contract”) and f (“legitimate interest”) GDPR. Roblox has a legitimate interest in providing a safe and secure
Service, especially to protect children.
If you choose to provide a phone number, we will use the phone number for security and account access
purposes, which will allow you to log in via mobile and recover a lost or forgotten password. You authorize your
wireless carrier to use or disclose information about your account and your wireless device, if available, to Roblox
or its service provider for the duration of your business relationship, solely to help them identify you or your
wireless device and to prevent fraud. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b
GDPR (“performance of a contract”) and f (“legitimate interest”) GDPR. We have a legitimate interest in enabling
you to use our Services via your mobile device, ensuring security, and preventing fraud. Additionally, with your
consent, we may use your phone number to recommend you as a friend to others using Roblox. The legal basis
for friend recommendations and discoverability based on your phone number is Article 6 sec. 1 sent. 1 lit. a GDPR
(“consent”).

Purchases on Roblox

Billing and payment information, when you participate in Developer Exchange or purchase Robux or premium
subscriptions on behalf of yourself or another user, including your name, billing address, credit card or other
payment information and billing information. You may choose to save information such as your credit card
number through a third-party payment provider; in such cases the information is not stored by Roblox; it is stored
with the third-party partner. If you purchase Robux on behalf of another Roblox user, we collect contact
information, such as email or phone number, in order to communicate with you about the transaction. The legal
basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”). We may also
collect billing addresses and retain transaction details and purchase and payment history. The legal basis for
processing this Personal Information is our legitimate interest in being able to perform billing and resolve
inquiries, Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”).

Posting content

Comments or messages you post or transmit on Roblox via public chats, forums, group walls, personal post, etc.
We process this information to monitor, filter and moderate this information for the purposes of being able to
remove profanity, Personal Information, and other inappropriate conversations. Additionally, we may use pre-
filtered comments and messages for other purposes such as training and improving our filter technology. The
legal basis for this processing activity is Roblox’s legitimate interest in being able to defend ourselves from
possible liability claims that may arise from unlawful comments posted by you, Article 6 sec. 1 sent. 1 lit. f GDPR
(“legitimate interest”). Please note that any Personal Information submitted by you in forums and similar means
offered by us is available to anyone who has access to this forum including other users. The Personal Information
posted by you can be read, collected or used by other users of these forums and could be used to send
unsolicited messages.

Asking questions or getting technical support

Information relating to contacting our customer service, e.g. when you report a problem, submit questions,
concerns or comments. We may process your email address, your name and information relating to your inquiry
or concern in order to respond to your communications, fulfill your requests, or provide other customer support.
This processing activity is based on Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”), depending on
the initial purpose for contacting our customer support.

Using Roblox Features

Social media links you add to your account. When you use these features, certain information from your social
media accounts may be accessed by or shared with Roblox. The legal bases for this processing activity are Article
6 sec. 1 sent. 1 lit. b (“performance of a contract”). If you use your Roblox credentials to sign in to a third-party
website or service, and later delete your Roblox account, you may lose access to such third-party website or
service.
When you use audio features from Roblox, we may collect, process and store your audio recording to enable
features like voice services and make Roblox safer. We will not engage in training or product improvement with
private server voice chat recordings of EEA users. The bases for data are Article 6 sec. 1 sent. 1 lit. b (“performance
of a contract”) GDPR and Article 6 sec. 1 sent. 1 lit. f (“legitimate interest”). With your consent, we will use voice
recordings to inform training and product improvement. The basis for processing this Personal Information for
training and product improvement is Article 6 sec. 1 sent. 1 lit. a (“consent”).
When you request or agree to location-based services (users 13 years old and older), we may collect and track
geolocation information so that we can offer services that depend on us knowing where you are. Examples are
personalizing content or advertising. We collect this information by using an identifier on your device or browser
so that we can recognize you each time you return. To stop us collecting your location information, you can
update your device settings, stop using the service, or uninstall our mobile apps. The basis for processing this
Personal Information is Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”).
If you join our experiences on a VR platform, we will collect your physical movement information in order to
replicate your movement in the experience. This information is only used to provide the Service and is not stored.
The bases for processing this Personal Information are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”).
If you join a virtual event hosted by a Creator, data such as your username, email, and Roblox user ID may be
shared with the third-party platform that hosts events. Such data is used to allow you to log in to the experience.
Your activity during a Creator Event is subject to the third party platform’s privacy policy as well as the Roblox
Community Standards. The bases for processing this Personal Information are Article 6 sec. 1 sent. 1 lit. b
(“performance of a contract”) to join an event and f (“legitimate interest”) GDPR to support the security and
integrity of our service.
Information required for additional features that require the use of your camera or upload content, including
photos or video, that contains your Personal Information. If you decide to use these features and upload content
that requires the use of your camera or upload content that contains your Personal Information, we will collect,
process, and store that content only for as long as needed to accomplish the purpose of the feature. The bases for
processing this Personal Information are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”). For certain
uploads, such as ID verification, Roblox processes data you upload on the basis of consent, Article 6 sec. 1 sent. 1
lit. a or Article 9 sec. 2 lit. a (“consent”). For more information, please refer to the Roblox Facial Animation Privacy
Notice and Roblox Facial Media Capture Privacy Notice.
Information required for other features or activities, which may be available to our users other than children. We
may offer other features or activities on our Services from time to time, and you may be able to submit or upload
Personal Information in connection with such features. The data being collected for such features and their
intended uses will be evident at the time of data collection. The bases for processing this Personal Information
are Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”).
If you opt-in to the Contact Importer feature, you consent to sharing with Roblox the first and last names and
phone numbers of your contacts in your address book on your mobile phone, either at the time you register for
our Service or otherwise. We do so to help you connect with your friends on our Service. The legal basis for this
processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”).
Interacting with our experiences. To improve your experience and support our safety efforts, we collect
information about how you interact with the Services and we connect this information with your account. For
example, we may collect information from a user's game state to detect violations of our Terms and to improve
our ability to detect such violations; collect information about your behavior when you interact with your device
for security and safety purposes; collect information from your search history to give you similar
recommendations; share information like your username and transaction details to the UGC creator or
subsequent owners, if you acquire a limited item if you purchase, share, trade, or otherwise engage in a
transaction involving UGC. The bases for processing this Personal Information are Article 6 sec. 1 sent. 1 lit. b
(“performance of a contract”) and f (“legitimate interest”). We may use data collected from your interaction with
our experiences for safety or moderation purposes on the basis of Article 6 sec. 1 sent.1 lit. f ("legitimate
interest").
 Competitions, promotions, and research

When you respond to or participate in voluntary research or surveys or studies. These surveys may collect
information about your likes and dislikes, experience interests and habits, general hobbies and interests, and
other lifestyle information or preferences. These surveys may ask for Personal Information. The legal basis for this
processing activity is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”).
Information relating to your participation in contests, competitions, sweepstakes, giveaways, prize draws or other
promotions that we may run on our Service or sponsor from time to time. We may process certain contact
information (such as your name, email address, and/or phone number) for prize fulfillment purposes, as well as
other information or content needed for the specific promotion. The legal basis for this processing activity is
Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”).

Advertising

We process Personal Information to personalize the ads you see on Roblox. Specifically, we use information we
collect and receive from partners to decide which ads to show you on Roblox. To the extent these practices
involve the processing of Personal Information, the legal basis for the processing is Art. 6 sec. 1 sent. 1 lit. a GDPR
(“consent”).
Roblox also may work with partners to directly show you ads on Roblox. To the extent these practices involve the
processing of Personal Information, the legal basis for the processing is Art. 6 sec. 1 sent. 1 lit. a GDPR (“consent”).
Roblox will process information collected from or about you to measure and improve advertising effectiveness.
The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”).
To market our services on other sites and apps, for example, via social media platforms in order to bring new
users to our websites and to maintain and increase our user base, we may process Personal Information. To the
extent these practices involve the processing of Personal Information, the legal basis for the processing is Art. 6
sec. 1 sent. 1 lit. a GDPR (“consent”).
When you choose to create an Ad Account, we may collect additional information for your account (such as name,
email, address, business information, etc.) in order to create an account. The basis for processing this Personal
Information is Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”). We may also retain transaction details
and purchase and payment history. The legal basis for processing these Personal Information is our legitimate
interest in being able to resolve subsequent disputes and inquiries, Article 6 sec. 1 sent. 1 lit. f GDPR (“legitimate
interest”).

If you’re a developer or creator

Information required for participating in our Roblox Developer Exchange Program, like the IRS W-9 form (for U.S.
taxpayers) or W-8 form (for non-U.S. taxpayers). The legal basis for this processing is Article 6 sec.1 sent. 1 lit. f
GDPR (“legitimate interest”) with regard to U.S. law requirements. It is our legitimate interest to comply with the
legal requirements, especially with regard to U.S. anti-money laundering laws.

Other purposes for collecting your information

We collect and process Personal Information for other legitimate purposes including the following. We collect and
process data to let you manage your account and our services, to make things better for you, and to protect you
by keeping our platform safe and secure. The legal basis for this processing is Article 6 sec.1 sent. 1 lit. f GDPR
(“legitimate interest”). We also use data to comply with law and our policies. The legal basis for this processing is
 Article 6 sec.1 sent. 1 lit. b GDPR (“performance of a contract”) and Article 6 sec.1 sent. 1 lit. b GDPR (“legal
obligation”).

Cookies and similar technologies

We use cookies. Some of these cookies are necessary for the basic functioning of the website and therefore
cannot be deactivated. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR
(“performance of a contract”) and Art. 6 sec. 1 sent. 1 lit. f GDPR (“legitimate interest”) because we have a
legitimate interest to guarantee the Services’ stability and security. We will use optional cookies only if you have
previously consented to such use. When you visit our website with an EEA IP address, a cookie banner will appear
asking you for your consent. You can manage your choice by clicking on “manage cookie preferences” in the
cookie banner. We will save your choices in the form of a cookie. This cookie has a limited effective period of one
year. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. a GDPR (“consent”). In addition, you
can also manage cookies using your browser settings. For further information on cookies and similar
technologies see Section 3 above.

On our corporate websites or in job applications

Information relating to a job application made by you, like your name, email address, employment details, CV,
resume or other details of your employment history sent by you. We will process this information to process and
respond to your job application. If you engage with Roblox in an immersive space for prospective employees,
such as the Roblox Career Center, such a space may be recorded in order to provide the experience. The legal
basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b GDPR (“necessary for entering into an employment
contract with us”).

Automated Decision-Making

Please note that we do not use your Personal Information for automated decision making which produces legal
effects concerning you or similarly significantly affects you.

Personal Information of Children and Parental Consent

Please note that when users under the age of 13 register for the Service, their account is automatically set to
privacy-protective settings by default. This means that these users will not have access to certain features, including
some forms of third party advertising, and certain types of notification alerts.

When a child creates an account on Roblox, we may process a username, password, birthdate, and gender (gender
is optional). Separate from account creation, users may optionally provide a parent email address. We process this
information to give the user access to the Service and to communicate with the parent about the child’s account (if
a parent email was provided). For example, we may use the parent’s email to send an email notification about the
child’s account and an invitation for the parent to review the account and update settings. We may use the birthdate
the child provides when signing up for the Service to determine which features on Roblox the child should have
access to and to determine when the child will turn 13 years old and can be given broader access to features on our
Service. This processing activity is based on Article 6 sec. 1 sent. 1 lit. b GDPR (“performance of a contract”). In
general, we will not use or share account information (including Personal Information) from a child’s account except
for the permissible purposes stated in this Privacy Policy, and, if required by law, only with the prior verifiable
consent of a parent or legal guardian (Article 6 sec. 1 sent. 1 lit. a and Article 8 sec. 1 GDPR).
 Data Sharing

Roblox may share users’ information, including Personal Information like billing information or usernames, with our
third-party agents, contractors, or service providers who are hired to perform services on Roblox’s behalf.

These providers may operate or support certain functions of the Service. Below is an illustrative list of functions for
which we may use third party service providers and the names of the providers we may use to perform these
functions:

Account Integrity and Security (e.g., Persona);

Analytics services (e.g., Google LLC);
User Acquisition services (e.g., AppsFlyer);
Community filtering and moderation services;
Customer support services;
Surveys and promotions (e.g., Reach3);
Billing services and payment gateway providers (e.g., Kount, Worldpay, PayPal, Incomm, Blackhawk, Google,
Apple, Amazon, Windows Store, Xbox, Playstation, Meta Quest, Xsolla); and
Hosting and content delivery network services (e.g., AWS, Equinix, CenturyLink, YouTube, Vimeo).

The legal basis for this data transfer and processing activity is Article 28 of GDPR in conjunction with the data
processing agreements we concluded with respective third-party agents. These agents and contractors are only
allowed to use the information shared with them only for the specific tasks they’ve been hired to do and consistent
with this Privacy Policy, and for no other purposes. Roblox takes steps such that all service providers with access to
Personal Information are capable of protecting the information we share with them.

Further, the creators of the experiences you use or content you interact with will have access to your username,
display name, user ID, game metrics, UGC transaction details, and your regional location (which we base on your IP
address). We do not share your IP address with the creators. We provide creators with the regional location of
players to determine their player base and make sure their experiences meet the legal requirements of the country
you live in. The legal basis for this processing activity is Article 6 sec. 1 sent. 1 lit. b (“performance of a contract”),
Article 6 sec. 1 sent. 1 lit. c (“compliance with legal obligation”) in compliance with the respective EEA or Member
State law and lit. f (“legitimate interest”) GDPR. It is the creators’ legitimate interest to comply with non-EEA legal
obligations.

In accordance with applicable laws, Roblox may disclose information collected from or about you with advertisers
and/or advertising measurement companies to select advertisements for you, or measure and improve advertising
effectiveness. The legal basis for disclosing information to third party advertising partners is Article 6 sec. 1 sent. 1
lit. a(“consent”). Data disclosed for advertising measurement purposes includes contact identifiers and device
identifiers. The legal basis for this processing activity is Article 6 sec. sent. 1 lit. f (“legitimate interest”).

If you directly interact with a Commerce Provider to purchase a Commerce Product(s) on Roblox, Roblox and the
Commerce Provider may need to exchange information about your purchase in order to fulfill the transaction. This
involves Roblox or the Commerce Provider creating a transaction identifier that allows each party to confirm certain
information about the transaction, such as whether a purchase has been completed. The legal basis for data sharing
required to facilitate a purchase you make through a fulfillment partner is Article 6 sec. 1 sent. 1 lit. b (“performance
of a contract”).

Legal disclosure
We may disclose Personal Information about you, including the content of your communications on the Service, to
comply with legal process, including court orders and subpoenas, served on our Service. In addition, we also may
disclose Personal Information about you, including content, in response to a request from law enforcement
agencies, regulators, or other public agencies (including schools or children services), if we believe that there is a
risk to user safety or security, and collaborating with other organizations when necessary to protect users, or if such
disclosure may (i) prevent the instigation of a crime, (ii) facilitate an investigation related to public safety or protect
the safety of a user on our Service, (iii) protect the security or integrity of our Service, or (iv) enable us to take
precautions against liability or to protect our rights or the rights of others. The legal basis for such disclosure is
Article 6 sec. 1 sent. 1 lit. c (“compliance with legal obligation”) in compliance with the respective EEA or Member
State law and lit. f (“legitimate interest”) GDPR. It is our legitimate interest to comply with the legal requirements of
U.S. law. Further, we have a legitimate interest in these purposes.

Storage and international transfer of your Personal Information

Roblox is based in the U.S. Your Personal Information that we collect is sent to and stored on secure servers located
in the United States of America. Such storage is necessary in order to process the information. Some of our agents
and third-party service providers are located outside the European Economic Area, e.g. the United States. The data
protection laws of the United States or other countries may not be as comprehensive or equivalent to those in your
country of residence. Wherever we transfer your Personal Information, we will take reasonable steps so that your
privacy rights continue to be protected, e.g. conclude the EU Standard Contractual Clauses with third parties.

Your rights as a Data Subject

If you are a user based in the European Economic Area, you may be entitled to exercise some or all of the following
rights:

Request (i) information whether your Personal Information is retained and (ii) access to or duplicates of your
Personal Information retained, including the purposes of the processing, the categories of Personal Information
concerned, and the data recipients as well as potential retention periods;
Request rectification, removal or restriction of your Personal Information, e.g. because (i) it is incomplete or
inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) the consent on which the
processing was based has been withdrawn;
Refuse to provide and – without impact to data processing activities that have taken place before such
withdrawal – withdraw your consent to processing of your Personal Information at any time;
Object, on grounds relating to your particular situation, to processing of your Personal Information, in case such
processing is either based on our or a third party’s legitimate interests or on a performance of a task carried out in
the public interest. In this case, please provide us with information about your particular situation. After the
assessment of the facts presented by you we will either stop processing your Personal Information or present you
our compelling legitimate grounds for an ongoing processing;
Object to the use of your Personal Information for direct marketing at any time;
Request (i) to receive the Personal Information concerning you, which you have provided to us, in a structured,
commonly used and machine-readable format and (ii) to transmit those data to another controller without
hindrance from our side. Where technically feasible you shall have the right to have the Personal Information
transmitted directly from us to another controller.
You may (i) exercise the rights referred to above, (ii) pose any questions, or (iii) make any complaints regarding
our data processing by contacting us under the contact details set out above in Sec. 1.
Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your
Personal Information, as well as to lodge complaints before the competent data protection regulators.
If you live in Brazil

Categories of Personal Information and Data Processing Purposes

In the course of visiting our websites and apps, and/or using our services and products, we may process the
following Personal Information:

Setting up a Roblox account

Username and password to create your account.

Email addresses and other information you provided us with for added verification and/or to enable certain
features. Roblox has a legitimate interest in providing a safe and secure Service, especially to protect children.
If you choose to provide a phone number, we will use the phone number for security and account access
purposes, which will allow you to log in via mobile and recover a lost or forgotten password. You authorize your
wireless carrier to use or disclose information about your account and your wireless device, if available, to Roblox
or its service provider for the duration of your business relationship, solely to help them identify you or your
wireless device and to prevent fraud. We have a legitimate interest in enabling you to use our Services via your
mobile device, ensuring security, and preventing fraud. Additionally, with your explicit and informed consent, we
may use your phone number to recommend you as a friend to others using Roblox.

Purchases on Roblox

Billing and payment information, when you participate in Developer Exchange or purchase Robux or premium
subscriptions on behalf of yourself or another user, including your name, billing address, credit card or other
payment information and billing information. You may choose to save information such as your credit card
number through a third-party payment provider; in such cases the information is not stored by Roblox; it is stored
with the third-party partner. We may also collect billing addresses and retain transaction details and purchase
and payment history. If you purchase Robux on behalf of another Roblox user, we collect contact information,
such as email or phone number, in order to communicate with you about the transaction.

Posting content

Comments or messages you post or transmit on Roblox via public chats, forums, group walls, personal post, etc.
We process this information to monitor, filter and moderate this information for the purposes of being able to
remove profanity, Personal Information, and other inappropriate conversations. Additionally, we may use pre-
filtered comments and messages for other purposes such as training and improving our filter technology. Please
note that any Personal Information submitted by you in forums and similar means offered by us is available to
anyone who has access to this forum including other users. The Personal Information posted by you can be read,
collected or used by other users of these forums and could be used to send unsolicited messages.

Asking questions or getting technical support

Information relating to contacting our customer service, e.g. when you report a problem, submit questions,
concerns or comments. We may process your email address, your name and information relating to your inquiry
or concern in order to respond to your communications, fulfill your requests, or provide other customer support.
 Using Roblox Features

Social media links you add to your account.Information relating to your use of or interaction with third party
plug-ins, e.g. social plugins from Google, Facebook or Twitter. When you use these features, certain information
from your social media accounts may be accessed by or shared with Roblox, and likewise, certain information
about your use of Roblox may be posted to your profile on those platforms. If you use your Roblox credentials to
sign in to a third-party website or service, and later delete your Roblox account, you may lose access to such
third-party website or service.

When you use audio features from Roblox, we may collect, process, and store your audio recording to enable
voice services and make Roblox safer. We will not engage in training or product improvement with private server
voice chat recordings of Brazil users. With your consent, we will use voice recordings to inform training and
product improvement.
When you request or agree to location-based services (users 13 years old and older), we may collect and track
geolocation information so that we can offer services that depend on us knowing where you are. Examples are
personalizing content or advertising. We collect this information by using an identifier on your device or browser
so that we can recognize you each time you return. To stop us collecting your location information, you can
update your device settings, stop using the service, or uninstall our mobile apps.
If you join our experiences on a VR platform, we will collect your physical movement information in order to
replicate your movement in the experience. This information is only used to provide the Service and is not stored.
If you join a virtual event hosted by a Creator, data such as your username, email, and Roblox user ID may be
shared with the third-party platform that hosts events. Such data is used to allow you to log in to the experience.
Your activity during a Creator Event is subject to the third party platform’s privacy policy as well as the Roblox
Community Standards.
Information required for additional features that require the use of your camera or upload content, including
photos or videos, that contains your Personal Information. If you decide to use these features and upload
content, we will collect, process, and store that content to accomplish the purpose of the feature. For more
information, please refer to the Roblox Facial Animation Privacy Noticeand Roblox Facial Media Capture Privacy
Notice.
Information required for other features or activities, which may be available to our users other than children. We
may offer other features or activities on our Services from time to time, and you may be able to submit or upload
Personal Information in connection with such features. The data being collected for such features and their
intended uses will be evident at the time of data collection.
If you opt-in to the Contact Importer feature, you consent to sharing with Roblox the first and last names and
phone numbers of your contacts in your address book on your mobile phone, either at the time you register for
our Service or otherwise. We do so to help you connect with your friends on our Service.
Interacting with our experiences. To improve your experience and support our safety efforts, we collect
information about how you interact with the Services and we connect this information with your account. For
example, we may collect information from a user's game state to detect violations of our Terms and to improve
our ability to detect such violations; collect information about your behavior when you interact with your device
for security and safety purposes; collect information from your search history to give you similar
recommendations; share information like your username and transaction details to the UGC creator or
subsequent owners, if you acquire a limited item if you purchase, share, trade, or otherwise engage in a
transaction involving UGC.

Competitions, promotions, and research

When you respond to or participate in voluntary research or surveys or studies. These surveys may collect
information about your likes and dislikes, experience interests and habits, general hobbies and interests, and
other lifestyle information or preferences. These surveys may ask for Personal Information.
Information relating to your participation in contests, competitions, sweepstakes, giveaways, prize draws or other
promotions that we may run on our Service or sponsor from time to time. We may process certain contact
information (such as your name, email address, and/or phone number) for prize fulfillment purposes, as well as
other information or content needed for the specific promotion.

Advertising

We process Personal Information to personalize the ads you see on Roblox. Specifically, we use information we
collect and receive from partners to decide which ads to show you on Roblox. Depending on where you live,
Roblox also may work with partners to directly show you ads on Roblox.
Roblox will process information collected from or about you to measure and improve advertising effectiveness.
To market our services on other sites and apps, for example, via social media platforms in order to bring new
users to our websites and to maintain and increase our user base, we may process Personal Information.
When you choose to create an Ad Account, we may collect additional information for your account (such as name,
email, address, business information, etc.) in order to create an account. We may also retain transaction details
and purchase and payment history.

If you’re a developer or creator

Information required for participating in our Roblox Developer Exchange Program, like the IRS W-9 form (for U.S.
taxpayers) or W-8 form (for non-U.S. taxpayers). It is our legitimate interest to comply with the legal requirements,
especially with regard to U.S. anti-money laundering laws.

Other purposes for collecting your information

Login information, which may include your IP address, device type, username, password, date and time of your
visit, information on your browser version, information on your operating system, including language settings,
MAC addresses, and User ID. We will process this information to provide you with our Service. It is in our
legitimate interest to guarantee the Services’ stability and security.
Account information, e.g. information such as your name, username, login and password details, regional
location information, user-generated content, contact details that you choose to provide to us, and other
Personal Information that are used for participating in the Service we are offering. We process this information to
provide our Services to you.

Cookies and similar technologies

We use cookies. Some of these cookies are necessary for the basic functioning of the website and therefore
cannot be deactivated. We will use optional cookies only if you have previously consented to such use. You can
manage your choice by clicking on “manage cookie preferences” in the cookie banner. We will save your choices
in the form of a cookie. This cookie has a limited effective period of one year. In addition, you can also manage
cookies using your browser settings. For further information on cookies and similar technologies see Section 3
above.

On our corporate websites or in job applications

 Information relating to a job application made by you, like your name, email address, employment details, CV,
resume or other details of your employment history sent by you. If you engage with Roblox in an immersive space
for prospective employees, such as the Roblox Career Center, such a space may be recorded in order to provide
the experience. We will process this information to process and respond to your job application.

Automated Decision-Making

Please note that we do not use your Personal Information for automated decision making which produces legal
effects concerning you or similarly significantly affects you.

Personal Information of Children and Parental Consent

Please note that when users under the age of 13 register for the Service, their account is automatically set to to
privacy-protective settings by default. This means that these users will not have access to certain features, including
some forms of third party advertising, and certain types of notification alerts.

When a child creates an account on Roblox, we may process a username, password, birthdate, and gender (gender
is optional). Separate from account creation, users may optionally provide the user access to the Service and to
communicate with the parent about the child’s account (if a parent email was provided). For example, we may use
the parent’s email to send an email notification about the child’s account and an invitation for the parent to review
their child's account and update settings. We may use the birthdate the child provides when signing up for the
Service to determine which features on Roblox the child should have access to and to determine when the child will
turn 13 years old and can be given broader access to features on our Service.

In general, we will not use or share account information (including Personal Information) from a child's account
except for the permissible purposes stated in this Privacy Policy and, where applicable, only with the prior verifiable
consent of a parent or legal guardian.

Data Sharing

Roblox may share users’ information, including Personal Information like billing information or usernames, with our
third-party agents, contractors, or service providers who are hired to perform services on Roblox’s behalf.

These providers may operate or support certain functions of the Service. Below is an illustrative list of functions for
which we may use third party service providers and the names of the providers we may use to perform these
functions:

Account Integrity and Security (e.g., Persona);

Analytics services (e.g., Google LLC);
User Acquisition services (e.g., AppsFlyer);
Community filtering and moderation services;
Customer support services;
Surveys and promotions (e.g., Reach3);
Billing services and payment gateway providers (e.g., Kount, Worldpay, PayPal, Incomm, Blackhawk, Google,
Apple, Amazon, Windows Store, Xbox, Playstation, Meta Quest, Xsolla); and
Hosting and content delivery network services (e.g., AWS, Equinix, CenturyLink, YouTube, Vimeo).

These agents and contractors are only allowed to use the information shared with them only for the specific tasks
they’ve been hired to do and consistent with this Privacy Policy, and for no other purposes. Roblox takes steps such
that all service providers with access to Personal Information are capable of protecting the information we share
with them.

Further, the creators of the experiences you use or content you interact with will have access to your username,
display name, user ID, game metrics, UGC transaction details, and your regional location (which we base on your IP
address). We do not share your IP address with the creators. We provide creators with the regional location of
players to determine their player base and make sure their experiences meet the legal requirements of the country
you live in.

In accordance with applicable laws, Roblox may disclose information collected from or about you with advertisers
and/or advertising measurement companies to select advertisements for you, or measure and improve advertising
effectiveness. Data disclosed for this purpose includes contact identifiers and device identifiers.

If you directly interact with a Commerce Provider to purchase a Commerce Product(s) on Roblox, Roblox and the
Commerce Provider may need to exchange information about your purchase in order to fulfill the transaction. This
involves Roblox or the Commerce Provider creating a transaction identifier that allows each party to confirm certain
information about the transaction, such as whether a purchase has been completed.

Legal disclosure

We may disclose Personal Information about you, including the content of your communications on the Service, to
comply with legal process, including court orders and subpoenas, served on our Service. In addition, we also may
disclose Personal Information about you, including content, in response to a request from law enforcement
agencies, regulators, or other public agencies (including schools or children services), if we believe that there is a
risk to user safety or security, and collaborating with other organizations when necessary to protect users, or if such
disclosure may (i) prevent the instigation of a crime, (ii) facilitate an investigation related to public safety or protect
the safety of a user of our Service, (iii) protect the security or integrity of our Service, (iv) enable us to take
precautions against liability or to protect our rights or the rights of others, or (v) when otherwise required by
applicable laws.

Storage and international transfer of your Personal Information

Roblox is based in the U.S. Your Personal Information that we collect is sent to and stored on secure servers located
in the United States of America. Such storage is necessary in order to process the information.

Some of our agents and third-party service providers are located outside of Brazil, e.g. the United States. The data
protection laws of the United States or other countries may not be as comprehensive or equivalent to those in
Brazil. Wherever we transfer your Personal Information, we will take reasonable steps so that we rely on a legitimate
international transfer mechanism, as set out in Brazilian data protection laws.

Your rights as a Data Subject

As a data subject located in Brazil, you have rights regarding your Personal Information. We provide mechanisms, as
detailed below, so that you have clarity and transparency in exercising your rights. As a data subject, you have the
following rights:

Confirm whether or not we process your Personal Information

Access your Personal Information
Correct incomplete, inaccurate, or outdated Personal Information
 Anonymize, block or delete unnecessary, excessive Personal Information or data processed in non-compliance
with LGPD
Port your Personal Information to another service provider, upon express request and subject to our trade
secrets, in accordance with the regulations of the supervisory authority
Delete Personal Information processed under your consent if it is withdrawn, when applicable
Request information about public and private entities with which we shared your Personal Information
Request information about the possibility of not providing consent and about the consequences of doing so
Withdraw your consent, where applicable
Request information about with whom we share your Personal Information
Object to processing activities that violates LGPD’s provisions

Before responding to any of your requests, we may ask you to provide us with some information to confirm your
identity. We will only respond to your request after validating your identity.

Please also note that these rights are not absolute and may not apply in certain circumstances. For example, we
may continue to process and retain Personal Information regardless of your request to delete, object, block or
anonymize it, to comply with legal, contractual and/or regulatory obligations, and to protect and exercise rights,
including in judicial, administrative and arbitration proceedings, and as otherwise required by law. To exercise your
rights or ask questions, you can contact us by completing this Customer Support Form. To appeal a decision about
your privacy rights, please contact our Brazilian Data Protection Officer by emailing [email protected], or
otherwise reaching out to us as described in Section 1.
Effective Date: July 7, 2025
Last Updated: July 7, 2025