JAMES PELLEGRINI
Clifton Heights, PA 19018 607.582.7528 [email protected]
LEADER | PROJECT MANAGER | ADMINISTRATOR | SUPPORT
Dynamic professional with extensive experience in budget management, performing customer needs assessments, enhancing relationships and delivering projects within contractual guidelines. Ability to prioritize, multitask and take the initiative during complex projects; skilled in aligning program objectives to sustain continued growth and expansion. Expert in managing issues, and in hiring, mentoring and training dynamic teams; secures bottom-line benefit while enhancing service delivery/quality levels. Adept at identifying client requirements and ensuring the delivery of services that meet and exceed contracts. Process-driven and able to identify/implement procedures that improve operational efficiency and effectiveness. Motivational leader with superb communication and interpersonal skills; excels in challenging environments. IT Infrastructure / Design Project Management Process Improvement Network Administration IT Strategy IT Security QA / Testing Technical Support Technical Writing Deployment / Migrations Web Design AP / AR Budgeting Financial Analysis/Statements Reporting Change Management Project Planning Consulting International Business IPOs P&L Benefits / Compensation Employee / Labor Relations Inventory Management Procurement / Purchasing Cost Reduction Risk Management Strategic Sourcing Client Relations Negotiations Market Analysis Presentations Vendor Relations Recruiting Training / Development Workforce Planning Policy Development Needs Assessment Outsourcing Ops Management Logistics Scheduling
Software: Microsoft Project, Visio, Adobe, ARCserveIT, Macromedia, HTML, Java Script, Microsoft Office, SQL Server, SQL Backup, Microsoft SMS, CheckPoint Firewall-1, Microsoft Back office and MDSN package, Lotus Notes, HP OpenView, MAS90, Crystal Reports 7, Vantive, FAS Encore, Goldmine, pcAnywhere, Logmein.com, Intuity, Flash, Internet Explorer, Accrue Insight, Lucent Terranova, all Quark Xpress, Crystal Reports, Limo Magic, Dbase, Tivoli, BMC, CA, Micro-Muse, Remedy, Heat. Operating Systems, Networking and Protocols: Windows (7, Vista, XP, 2000, NT), UNIX, Linux, TCP/IP, HTTP, FTP, POP3, and SMTP. Hardware: Servers, PCs, Macs, Mainframe - HP, IBM, AS400, Phone Systems (Companion Wireless, Lucent Definity, Nortel, Motorola, Nokia, Pots lines, frame relays, ISDN); Cable - Fiber, CAT3/5, and Crossover; Databases: Oracle, SQL, and Access.
PROFESSIONAL EXPERIENCE THE FOX AND THE GRAPES, Lodi, New York January 2004 Present
Small hotel that provides lodging and event services. Director Operations | Support Services Lead cross-functional teams with 14 employees and 20 contractors. Manage weekly coaching and mentoring sessions and administer all contractors. Develop and coordinate 30-35 projects annually including design and implementation, development of the data structures, transformation and data loading. Provide the resources in the risk identification, project scope definition and methodology of the project. Design attractive presentations for project lifecycles, updates and expected conclusions. Enhance client relationships with collaborate weekly client business needs updates. Setup and lead Support services role phone and site tier level support, e-training, and customer satisfaction reporting. Achievements: Consistently providing superior project and client knowledge; earn an 87% customer satisfaction rating year-overyear. Launched the use of a new RezOvation system, with built in Accounting and Merchant Systems to streamline operations. Put into place a state-of-the-art online reservation system to develop dozens of packages and specials which increased sales by 45%. Implemented the new social media and promotions section on the homepage which increased sales by 33% monthly.
JAMES PELLEGRINI
Page 2 [email protected]
TEKMARK GLOBAL SOLUTIONS, Wayne, Pennsylvania July 2002 December 2003
Mid-size firm provides a rich continuum of IT, telecom, security, and consulting and staffing services to enterprises worldwide, including dozens of Fortune 500 companies, with 1000 employees. IT Solutions Business Analyst II Developed project-based solutions and provided support services. Performed comprehensive account analysis, developed project proposals and collaborated on client presentations to CIOs. Achievements: Doubled the project-based solutions in LAN/WAN and Help Desk services in all major industries despite the economic slowdown in 2003.
STAFFMASTERS USA, Exton, Pennsylvania July 2001 June 2002
Startup IT Call Center, Staffing and Solutions privately held firm with 30 direct employees and 200 contractors. IT Solutions Business Analyst Built new solutions in Project Management for Help Desk and Networking services. Planned and executed monthly plans, sessions and created forecasts. Achievements: Led the startup of the IT Call Center and implemented highly effective Project management & Network solutions.
FALCON CONSULTING GROUP, Glenmoore, Pennsylvania July 1999 June 2001
Startup IT Call Center, Staffing and Solutions privately held firm with 10 direct employees and 30 contractors. IT Manager Client Services (July 2000 June 2001) Led and oversaw a team of Voice & Data, LAN and Support subcontractors. Created estimates for the production process, controlled costs, managed P&L and procured materials. Led weekly review sessions and performed forecasts with the in-house team and the clients senior managers. Achievements: Spearheaded the new enterprise 3 Tier developmental support; created LAN/WAN Support Groups within short deadlines for 3 different companies at or below budget. Project Manager | Consultant (July 1999 June 2001) Managed projects, led facility reviews, and oversaw IT migrations. Tracked all application releases, reviewed migration and software release packages and administered release and deployment plans. Led walkthroughs with all supporting teams and worked closely with the Verizon WAN team to plan and change web and email services. Achievements: Travelways Transferred 400 employees to a new building that did not have an onsite IT support team. Successfully implemented a new NT Network, Voice and Data System. Established an IT Services plan, assembled a support team and migrated and implemented new systems which delivered a 39% project. GPS & VIP Tours Merged 3 facilities into one and established a major IT system of logistics, accounting and customer service. Collaborated remotely with the companys PC Support Representative, and worked onsite to train team members on new systems within the 60-day deadline and delivered a 41% project. GATX Assisted in the move of 2 offices into a new location. Worked closely with the CEO and 5 department heads to plan and perform the migration. Completed the project a week ahead of schedule & earned a 37% profit.
CHEMICAL LEAMAN CORPORATION, Lionville, PA July 1996 June 1999
Nationwide privately held Transportation company, with 2000 employees and contractors. IT Support Services Manager (July 1997 June 1999) Managed a team of 20 support personnel, Implemented policies and procedures regarding how problems are received, identified, documented, distributed, and corrected, and Built Help Desk Support (T1-2-3) matrixs for problem/resolutions - ensured maximum issue resolutions in minimum time. LAN/WAN Administrator (July 1997 June 1999) Migrated Infrastructure and Voice System, Troubleshot Proprietary Software and Connectivity, using multiple platforms - NT 4 and Novell 4.X Servers, NT Clients to meet users needs. PC Support (September 1996 June 1997) Responsible for phone and on-site support/troubleshoot of proprietary and off the shelf software applications, Voice, Data, & PCs for 23 states (120 sites) and over 2000 end-users.
EDUCATION
BS, Major in Accounting/MIS, Widener University Chester, PA
