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Escalator Error Code List and
Troubleshooting
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K‐MC2000 Error code list and Troubleshooting

Fa
Fault
ult Fault
Name/Descripti Probable causes Troubleshooting
co controller
on
de
Phase sequence relay
Check phase sequence relay
or thermal protector
01 E1 input fault or thermal protector relay K‐SF2000
relay normal closed
(Y/)
contactor opened
02 E2 input fault Spare Spare K‐SF2000
Emergency stop Check emergency stop button
03 E3 input fault button in UP control in UP control cabinet if picked K‐SF2000
cabinet out
Emergency stop Check emergency stop button
04 E4 input fault K‐SF2000
button on upstairs on upstairs if malfunctioned
Reverse running
05 E5 input fault switch disconnected Check reversal detection fault K‐SF2000
(Spare)
Auxiliary brake safety Check auxiliary brake active
06 E6 input fault switch disconnected or not and safety switch and K‐SF2000
(Spare) auxiliary brake circuit wiring
Upper right skirting Check skirting at upper right
07 E7 input fault safety switch and its safety switch circuit K‐SF2000
disconnected wiring
Upper right comb‐
Check upper right comb‐step
step impact fault and
08 E8 input fault and its safety switch circuit K‐SF2000
its switch
wiring
disconnected.
Upper right entry
Check upper right entry and
09 E9 input fault safety switch K‐SF2000
its safety switch circuit wiring
disconnected
Broken drive chain Broken drive chain detection
10 E10 input fault safety switch and its safety switch circuit K‐SF2000
disconnected wiring
Upper left entry
Check upper left entry and its
11 E11 input fault safety switch K‐SF2000
safety switch circuit wiring
disconnected
Upper left comb‐step Upper left comb‐step impact
12 E12 input fault impact fault and its detection and its safety K‐SF2000
switch disconnected. switch circuit wiring

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Vider ONKET
-Allfordreams

Fa
Fault
ult Fault
Name/Descripti Probable causes Troubleshooting
co controller
on
de
Upper left skirting Check skirting at upper left
13 E13 input fault safety switch and its safety switch circuit K‐SF2000
disconnected wiring
Upper step sag Upper step sag detection and
14 E14 input fault K‐SF2000
detection its safety switch circuit wiring
15 E15 input fault Spare Spare K‐SF2000
Down emergency Check down emergency stop
16 E16 input fault K‐SF2000
stop button button if malfunctioned.
Down right entry
Check down right entry and
17 E17 input fault safety switch K‐SF2000
its safety switch circuit wiring
disconnected
Lower right comb‐
Check lower right comb‐step
step impact fault and
18 E18 input fault and its safety switch circuit K‐SF2000
its safety switch
wiring
disconnected.
Lower right skirt fault
Check lower right skirt and its
19 E19 input fault and its safety switch K‐SF2000
safety switch circuit wiring
disconnected.
Lower step sag fault Check lower step if sagged
20 E20 input fault and its safety switch and its safety switch circuit K‐SF2000
disconnected. wiring
Lower left skirt safety Check lower left skirt and its
21 E21 input fault K‐SF2000
switch disconnected. safety switch circuit wiring
Lower left comb‐step
Check lower left comb‐step
impact fault and its
22 E22 input fault and its safety switch circuit K‐SF2000
safety switch
wiring
disconnected.
Lower left entry fault
Check lower left entry and its
23 E23 input fault and its safety switch K‐SF2000
safety switch circuit wiring
disconnected.
Lower left drive chain Check lower left drive chain
24 E24 input fault safety switch and its safety switch circuit K‐SF2000
disconnected wiring
Lower right drive Check lower right drive chain
25 E25 input fault chain safety switch and its safety switch circuit K‐SF2000
disconnected wiring

尼得科康迪克电梯技术（⽆锡）有限公司|尼得科康迪克集团江苏省⽆锡市滨湖区缘溪道25号
直线：+8651068869861 传真：+8651085166186nidec-ket.com

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Fa
Fault
ult Fault
Name/Descripti Probable causes Troubleshooting
co controller
on
de
26 E26 input fault Spare Spare K‐SF2000
CAN
communication
CAN communication
fault between
interrupted between
main controller
main controller and Check CAN communication
27 and fault K‐SF2000
fault detection cable and CAN termination.
detection
controller.
controller
(reset
automatically)
The main controller
detect up /down
running signal when
power on. When the
Up/down
escalator running up, K‐
running signal Check the startup key if
28 the main controller MC2000/P
stuck closed malfunctioned.
detect up signal. LC
fault (reset
When the escalator
automatically)
running down, the
main controller
detect down signal.

Brake contactor The contactor is not Verify that setting matches K‐

29 fault (reset activated when physical characteristic of MC2000/P
automatically) escalator is running. break contact. LC

The safety
circuit fault High voltage input Check the safety circuit and
30 K‐MC2000
(reset disconnected its wiring
automatically)
In the inverter
The inverter control mode: The Check the inverter condition
31 fault (reset inverter fault signal and its fault detection circuit K‐MC2000
automatically) input point is wiring
disconnected

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Fa
Fault
ult Fault
Name/Descripti Probable causes Troubleshooting
co controller
on
de
Initially, the polarity
feedback of the
brake switch The brake switch input
Brake switch inconsistent with its polarity setting (F4.08, F4.09)
32 feedback fault setting; The brake keep consistent with its K‐ESC2
(reset manually) switch inactive when external wiring; Adjust or
startup; Brake switch replace brake switch
active when
escalator operation.
Initially, the polarity
of great raise height
brake switch
Check the great raise height
inconsistent with its
The feedback of brake feedback switch input
setting; The great
great raise polarity setting (F4.11) and its
raise height
33 height external wiring is correct; K‐ESC2
contactor inactive
contactor fault Adjust or replace the great
when startup
(reset manually) raise height brake feedback
running; The great
switch
raise height brake
switch active when
operation
Initially, the polarity
Auxiliary
of auxiliary contactor Check wiring of the auxiliary
contactor
inconsistent with its contactor and its setting
34 released when K‐MC2000
setting; The auxiliary correctly, or auxiliary
operation fault
contactor inactive contactor if malfunctioned
(reset manually)
when operation
Initially, the polarity
The great raise of great raise height
height contactor
Check wiring of the great
contactor inconsistent with its
raise height contactor and its
35 (behind the setting; The great K‐MC2000
setting correctly, or its
capacity) stuck raise height
contactor if malfunctioned
close fault contactor inactive
(reset manually) when its brake
output

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Fa
Fault
ult Fault
Name/Descripti Probable causes Troubleshooting
co controller
on
de
Reversal detection
Moving
fault; Dual Chain Dual Chain wheel sensor A/B
direction
36 wheel sensor damaged or wrong K‐ESC2
reversal fault
damaged or wrong installation.
(reset manually)
installation.
Check if wrong setting on
Missing upper Missing upper step module selection (F1.01) or
37 step fault (reset when operation step detection sensor K‐ESC2
manually) normally damaged or wrong
installation.
Check the speed feedback of
dual chain wheel A if
Overspeed on consistent with setting
Overspeed on dual
dual chain nominally (F1.02); Or module
38 chain wheel A when K‐ESC2
wheel A fault setting wrong (F1.01); Check
operation normally
(reset manually) if overspeed on dual chain
wheel A when operation
normally in fact
Check speed feedback of the
Overspeed on step wheel Ⅰ if consistent
Overspeed on step
step wheel Ⅰ with the one of self –learning;
39 wheel Ⅰ when K‐MC2000
fault (reset Check if overspeed on step
operation normally
manually) wheel Ⅰ when operation
normally in fact
Check speed feedback of the
Overspeed on step wheelⅡif consistent
Overspeed on step
step wheel Ⅱ with the one of self –learning;
40 wheel Ⅱ when K‐MC2000
fault Check if overspeed on step
operation normally
(reset manually) wheelⅡwhen operation
normally in fact

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