CLASS X

ENGLISH
(Writing Skills)

FORMAL LETTERS I sincerely hope that you will take my

Solved Examples request seriously and look towards
1. You are Shalini/Shashank living at 39, improving the implementation of child
Kailash Colony, New Delhi. You have labour laws.
noticed that children are working in tea Yours faithfully
stalls begging at intersections, etc. in Shalini/Shashank
spite of laws prohibiting child labour.
Write a letter in 150-200 words to the 2. You are Vaibhavi Sinha, examination in
Commissioner, Delhi Police, showing charge, Goodway Public School,
your concern about it and requesting Aurobindo Road, Indore. You require 4
strict implementation of law. reams of white paper, 2 packets of
[CBSE 2019] carbon paper, one dozen registers, blue
Ans: 39, Kailash Colony and red ball point pens (50 each). Place
New Delhi an order with Sunrise Stationery Mart,
15 January, 20XX 12 Mall Road, Indore mentioning terms
The Commissioner of payment, discount asked by you and
Delhi Police delivery date. [CBSE 2020]
New Delhi Ans: Goodway Public School
Subject: Strict Implementation of Laws Aurobindo Road,
against Child Labour Indore
Sir March 5, 2019
As a concerned citizen of the country. I Sunrise Stationery Mart
would like to draw your attention towards 12 Mall Road,
the increasing cases of child labour despite Indore
the laws that have put a ban on child labour. Subject: Placing an order for Stationery
Every day we come across children working Sir/Ma'am
at tea stalls, purchase shops, selling or I would like to place a bulk order of
begging at different intersections. These stationery item for the academic session
children are the future of our country. If 2020-2021. The particulars of the product
given education, some of them might and the quantity to be supplied are given
become productive citizens. below
Such children generally belong to poor S.No. Product Quantity
families who do not even have enough 1 White paper 4 reams
money to eat. Although there are many 2 Carbon paper 2 packets
3 Registers 1 dozen
schemes and campaigns being run by both
4 Blue ballpoint pens 50 units
Central and State governments, the issue of 5 Red ballpoint pens 50 units
child labour remains unresolved. Please send us fresh supplies by 4rth July.
This is only because of the lack of proper Any delivery after that would be returned
implementation of laws against child labour. back. Also, send the bill at the time of
Hence, it is high time that the government delivery. As always, we will first check the
and concerned authorities should take strict supplies and then transfer the payment
actions against those who violates these digitally.
laws, even if it is the parents of the child.

1|Page
CLASS X

We hope that we will get additional causing great inconvenience to us. Our
discount than the regular discount given students have started complaining and
that we are your regular customers. threatening to boycott classes due to the
Yours truly discomfort during summer.
Vaibhavi Sinha You are requested to initiate action at the
Examination Incharge earliest so that you honour the terms of the
Goodway Public School AMC. Otherwise, we will be compelled to go
to the consumer forum for redressal.
3. You had taken an Annual Maintenance Your faithfully
Contract from M/s Cool Service Agency, Dev Arora
Panchkula, for maintenance of the 16 Manager
Samsung air conditioners installed in
your office in Sector 17, Chandigarh. 4. You had bought a mobile phone from a
However the service is irregular and reputed showroom in Mumbai but after
unsatisfactory. Write a complaint letter a month it developed a serious fault.
to the proprietor of the agency. Invent Write a complaint letter to the Manager
necessary details. You are Dev Arora, of the showroom asking for immediate
Punjab Coaching Institute, Sector 7, replacement of the same. You are
Chandigarh. (150–200 words). Sadiq/Razia, 123, South TT Nagar,
Ans: Bhopal. (150-200 words).
Punjab Coaching Institute 123, South TT Nagar
Madhya Marg, Sector 7 Bhopal-462003
Chandigarh–160007 17 November, 20XX
7 May, 20XX The Manager
The Proprietor Multimedia Stores
M/s Cool Service Agency 345/7, Dr Bhadkamkar Marg
Sector 4, Panchkula–134112 Mumbai-400004
Subject: Complaint about Unsatisfactory Subject: Complaint regarding Defect in
Annual Maintenance Service for Samsung Apple iPhone within Warranty Period
ACs. Sir
Sir On my last visit to Mumbai. I had bought an
We had taken an AMC (Annual Maintenance Apple iPhone 7 (SR No. 7778906) from your
Contract) for our 16 Samsung air showroom on 16 October, 20XX. The cash
conditioners with your agency under memo number is MS/456/17-18.
contract no AMC 23/01 on 15 March, 20XX. Unfortunately, the phone has stopped
At that time, we were assured by your working suddenly, which is surprising for
Marketing Executive that your service such a high-quality product.
engineer would carry out a monthly There has been no external damage to the
preventive maintenance visit in the first phone. I have neither dropped it nor
week of every month and any other mishandled it. Also, I have not downloaded
complaints registered by us will be anything from non-reliable sources.
promptly attended to within one day. So you are requested to inform me the
Unfortunately, the preventive maintenance action that needs to be taken for free
monthly visit for May has not been held so replacement of this phone. You are welcome
far. Last month, two of our complaints got to contact me on 98765XXXXX for any
unsatisfactory response from your side, as clarification. Please resolve this problem as
they were attended after 4–5 days. This is soon as possible.
CLASS X

Your faithfully the duration of the course, fees and

Sadiq/Razia other details.
[CBSE 2019]
Practice Questions 5. Write a letter to Highways Sports,
1. You have lost your original certificates of Amrapalli, Thane, placing an order for
class X and XII. You want to get their sports articles (minimum 4 items) to be
duplicates issued but you do not know supplied to your school, ABC
the procedure. Write a letter to the Matriculation School, Civil Lines, Pune.
Chairman, CBSE, Preet Vihar enquiring Sign as Ravi/Raveena, Sports Secretary
about the fee to be deposited, mode of (150–200 words).
payment, time taken by the board for 6. You are Ambika/Mohit, Librarian, High
issuing duplicate certificates and any Scope Public School, Hauz Khas, Delhi.
other formalities. You are Tarun/Taruna, Write a letter to Jindal Publishers,
7/9, Kunj Apartments, Shimla (150–200 Pratap Vihar, Delhi to place an order for
words). English to Hindi dictionaries, illustrated
2. You are Sudhir/Sita, the Head Boy/Girl children’s encyclopaedia, fiction books,
of ABC Public School, Jayanagar, etc. for your school library. Request
Bengaluru. Your school has planned an them for a catalogue, discount offered,
overnight excursion of students and mode of payment and time taken for
teachers to Mysuru and nearby areas. delivery (150–200 words).
Write a letter to the Secretary, Ace Youth 7. You are Vidushi/Vishal, Hostel Warden,
Hostel, Mysuru requesting him to send Zenith Public School, Kosi Kalan. Write a
you a quotation for the costs of letter to the Sales Manager, Bharat
providing accommodation for 15 girls, Electricals and Domestic Appliances
20 boys and two teachers for two days Limited, Delhi, placing an order for fans,
next month. Specify the dates when you microwaves ovens, geysers and tube
want the accommodation and any other lights that you wish to purchase for the
terms and conditions. (150–200 words) hostel. Also ask for the discount
3. You are the Head of Housekeeping permissible on the purchase (150–200
Department in a three star hotel. Write a words).
letter to the Manager, Herbal Bath Care, 8. As head of the music department of your
Ajmal Khan Road, Indore, making an school, write a letter to Mysore Music
enquiry about some towels, rugs and Associations, placing an order for some
other bathroom products for the hotel. instruments such as flute, Casio, sitar,
4. harmonium, etc. You are Nandini/Namit
Advertisement of Army School, Safdarjung, Enclave,
Delhi.
Institute of Hospitality Management F-5, 9. You are Tanvi/Shirish of Safdarjung
Junk Road, New Delhi Development Area, New Delhi. You are
A few seats available in housekeeping
extremely disturbed about the attacks
course, contact immediately for further
details. on old people living alone. Write a letter
You are Ramesh Kumar/Radhika to the Editor, ‘The New Indian News’
Kumari, 12A, Fort Road, Agra. You read making people sensitive to the problem.
the above advertisement in a local daily. Make suggestions to the people living
You want to pursue the course in alone and the authorities to ensure that
housekeeping. Write a letter to the such attacks do not take place.
Director of the Institute inquiring about [CBSE 2019]
CLASS X

10. You are Nikita/Nikhil. Write a letter to • Time taken by the board to issue the
the Editor of Times of India expressing certificates.
your views about Global Warming and Also, if there is any other formality to be
suggest its remedies. completed. Please do let me know. I
11. You are Prabhu Kumar/Parvati of 17E, would be much obliged.
Ravi Dass Road, Kochi. Write a letter to Thanking you
the Editor of a newspaper about the Yours sincerely
nuisance caused by loudspeakers in the Tarun/Taruna
city during examination days drawing
attention of the concerned authorities to
the problem. 2. ABC Public School
12. You are Hema/Hemant, 14/9, Hill Jayanagar
Bengaluru – 560070
Apartments, Jaipur. You are not satisfied
23 October, 20XX
with the facilities for tourists in Jaipur. The Secretary
Write a letter in 150–200 words to the Ace Youth Hostel
Editor of a local daily giving suggestions Mysuru – 570001
on ways to improve the facilities for Subject: Cost of Accommodation for a
tourists. Group of Students for Two Days
Sir
This is to inform you that our school has
Answers planned an overnight excursion of students
1. 7/9, Kunj Apartments and teachers to Mysuru and nearby areas
Shimla on 10th and 11th November, 20XX.
10 December, 20XX There would be 15 girls, 20 boys and two
The Chairman teachers in the group. They would need the
overnight accommodation on the night of
CBSE
10th November in Mysuru. The group will
Preet Vihar reach at 11 am on 10th and will depart by
New Delhi 5 pm on 11th November. Therefore, two
Subject: Procedure to get Duplicate dormitories for students (one for girls and
Certificates one for boys) and two single rooms for
Sir teachers would be required.
Kindly let us know that cost of
This is to inform you that I accommodation accordingly, at the
Tarun/Taruna passed class X (Roll no. earliest. Further, if you need any more
90XXXXX) in the year 2016 and class XII information, you may contact the
(Roll no. 105XXXXX) in the year 2018 undersigned.
from CBSE Board. Yours sincerely
Sudhir/Sita
Unfortunately, I have lost my original
(Head Boy/Head Girl)
certificates of class X and class XII as the Contact No. 97546XXXXX
bag containing those certificates has
been stolen. Now, I urgently need the
duplicates of those certificates. 3. Golden Star Hotel
Therefore, please let me know the GT Road,
Indore
following details:
20 May, 20XX
• Procedures to get the duplicate The Manager
certificates. Herbal Bath Care
• The amount of fee to be deposited. Ajmal Khan Road, Indore
• Mode of payment. Subject: Inquiry about some Bath Care
Products
CLASS X

Sir Highways Sports

We are an established chain of hotels in Amrapalli,
Indore. We need bathroom rugs, mats, Thane – 400203
towels, napkins, and shower caps for our Subject: Purchase Order for Sports
hotel at GT Road. Please provide us a copy Articles
of your brochure along with the price list. Sir
Also let us know if you would be willing This is to inform you that we require the
to provide a special discount of 25% on the following sports articles for our school’s
bulk order. sports room:
If the quality of your products, their prices
and your terms suit us, we would like to Item
S.No. Brand Quantity
place the order. I look forward to your Description
quick response. Football
Yours sincerely 1 with Nivea 4
Mahendra Nagpal bladder
(Head–Housekeeping) 2 Cricket bats SVG 6
Cricket
4. 12A, Fort Road 3 SVG 8
balls
Agra Batting
14 March, 20XX 4 Gloves SVG 8
The Director (pairs)
Institute of Hospitality Management Please send these items at the price
F-5, Junk Road mentioned in your quotation no.
New Delhi
15A/23/17–18 dated August 4, 20XX. The
Subject: Inquiry about Housekeeping
Course delivery can be made to the school on any
Sir weekday between 8 AM to 2 PM. Payment
With reference to your advertisement in will be made after the consignment is
Agra Patrika dated March 11, 20XX, I received and checked by the school’s
would like to know the details of the games department. Please ensure that the
Housekeeping Course offered by your quality of products matches the standard of
reputed institute.
the samples shown. If defects are found in
I am a Commerce graduate and wish to
make a career in Hospitality industry. the goods, the whole consignment will be
So, kindly provide me the following returned without any payment.
information: Yours sincerely
• The course details Ravi/Raveena
• Amount of fees to be paid Sports Secretary
• Mode of payment
• Accommodation facilities 6. High Scope Public School
• Job prospects via your institution Hauz Khas
• Any other information regarding the Delhi
course 23 October, 20XX
I would be grateful if you provide me the Jindal Publishers
details as soon as possible so that I can Pratap Vihar, Delhi
take the decision of enrolling myself in the Subject: Purchase Order for Books
course. Sir
Yours sincerely This is a reference to our telephonic
Ramesh Kumar/Radhika Kumari conversation on October 15, 20XX
regarding an enquiry about certain books
for school children. Based on your verbal
5. ABC Matriculation School quotation, I would like to place an order
Civil Lines, for the following books:
Pune – 411013
11 August, 20XX
CLASS X

S. No. Name Quantity If you have any query, feel free to contact the
1 English to Hindi Dictionary 20 undersigned.
Illustrated Children's Yours sincerely
2 25
Encyclopaedia Vishal/Vidushi
3 Panchatantra 15
(Hostel Warden)
Nancy Drew: Compiled
4 15 (Mobile No 99680XXXXX)
Mysteries
5 Arabian Nights 15 8. Army School
Safdarjung Enclave
Please make sure that the latest editions of these Delhi 12 April, 20XX
books are delivered in proper condition. We will The Proprietor
be pleased if you give us a suitable discount and Mysore
send us a catalogue too. Also, let us know the Music Associations
mode of payment and time taken to deliver. Delhi
Yours sincerely Subject: Order for Musical Instruments
Ambika/Mohit Sir
Librarian This is to inform you that our school's
management has decided to order music
7. Zenith Public School instruments from your company. The prices
Kosi Kalan – 281401 mentioned in your quotation no. 12/49/17/82
11 March, 20XX dated April 8, 20XX have been approved. The
Sales Manager list of the instruments required is given below
Bharat Electricals and Domestic Appliances S. No. Item Brand Quantity
Limited 1 Flutes Usha 20
Delhi
2 Casio Usha 5
Subject: Purchase Order for Electrical Goods
3 Sitar Thompson 3
Sir
4 Harmonium Thompson 5
This is to inform you that we are placing an
order for the following electrical goods at the 5 Drums Philips 2
prices mentioned in your price list no. BE Kindly ensure that the delivery is made within
DA/43 dated January 1, 20XX: 15 days between 10'AM to 2 PM. I am sure
that proper packing of the instruments will be
taken care of. Any damage caused during
S. No. Item Brand Quantity
transportation will be your responsibility. The
1 Ceiling 10
Usha payment will be made only after the quality of
Fans 36”
the instruments has been checked and
2 Table Fans 10
Usha approved by the school management. For any
12”
enquiry, feel free to contact the undersigned.
3 Microwave 2
Thompson Yours sincerely
Ovens
Nandini/Namit
4 Geysers 2.5 5 (Head-Department of Music)
Thompson
KW Mobile No. 97604XXXXX
5 Tube light 20
Philips
Fixtures 9. Safdarjung Development Area
Please deliver the goods to school hostel on New Delhi
any weekday between 9 AM to 1 PM. We also 29 June, 20XX
request you to provide some discount on this The Editor
purchase. Payment will be made after the The New Indian News
consignment is received and checked by the 54, RK Puram
Hostel Committee of the school. If any defect New Delhi
Subject: Increasing Attacks on Old People
is found in the products, the whole
Sir
consignment will be returned without any Through the columns of your esteemed
payment. newspaper, I would like to draw the attention
of the concerned authorities regarding the
CLASS X

increase in attacks on old people living alone. The Hindu

It is extremely disturbing to see the growing Chennai
feeling of fear and insecurity among the Subject Nuisance caused by the Loudspeakers
elderly due to frequent attacks on them. Sir
They are not safe even in their homes. They I write this letter are to just express around my
are an easy prey for attackers because they are anguish and annoyance over the problem of
weak, they live alone and prefer to keep loudspeakers during the examinations. The
money and all their valuable belongings in the final examinations are just around the corner.
house. The loudspeakers disturb our studies in the
The increase in the attacks is evidence of our day and sleep in the night. Authorities.
negligence towards the welfare of the elderly. Despite the should ban on take loudspeakers
We must make serious and collective efforts to strong after 10 pm, many people are seen
fight with this problem. CCTV cameras should frequently violating this rule. I suggest that the
be installed on all streets and corners. municipal penalized action against the people
Neighbours of such elderly people living alone responsible for creating such disturbance.
should have some responsibility towards their They could either be the sound with below
welfare. heavy a certain fine tolerable or banned level,
I hope the authorities will be more alert and altogether. so that students Also, during the
initiate strict steps to encounter the enemies of permissible hours, the authorities should ask
humanity. people to keep are not disturbed.
Yours sincerely I hope that the authorities will take this
Tanvi/Shirish problem seriously and make sincere efforts to
counter it.
10. 34, Rajan Nagar Yours sincerely
Jaipur Prabhu Kumar/Parvati
28 May, 20XX
The Editor 12. 14/9, Hill Apartments
Times of India Jaipur
New Delhi 26 December, 20XX
Subject The Issue of Global Warming The Editor
Sir The Jaipur Times
Through the column of your esteemed Jaipur
newspaper. I want to express my deep concern Subject Improving the Facilities for Tourists
regarding the increasing global of warming. Sir
many coastal Due to areas this, climatic Through the column of your reputed daily, I
changes are visible everywhere. Polar ice caps would like to highlight the issue of
are melting rapidly. This is increasing the unsatisfactory tourist facilities in the city of
danger controlled along with the getting large Jaipur. Being one of the best tourist
submerged due to increase in sea-level. destinations of India, Jaipur, the Pink city,
Emissions of greenhouse gases must highly fascinates the tourists especially
immediately be scale afforestation. Use of foreigners. Consequently, one expects to find
public transport should be given preference efficient facilities for all tourists. But many
because carbon emission caused due to tourist sites lack basic facilities like
vehicles is the main source of greenhouse cleanliness, proper sanitation, and clean
gases. drinking water.
I hope my ideas would increase public We need to make this city tourist friendly. The
awareness and some positive changes might be concerned authorities should look after the
brought. facilities of drinking and sanitation at all
Yours sincerely tourist spots. Only licensed hawkers and
Nikhil/Nikita rickshaw pullers should be allowed near the
place. Even the prices should be regulated and
11. 17E, Ravi Dass Road displayed in public so that the tourists are not
Kochi cheated.
15 March, 20XX I hope that any suggestions would reach the
The Editor concerned authorities through your newspaper
CLASS X

and suitable measures would be taken to make

our city a paradise for tourists.
Yours sincerely
Hema/Hemant