Hitachi Proprietary DW850/DW900/DW1000

Rev.18.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.

REP02-06-10

2.6 Replacing a FAN

The window and the procedure differ between the CBXSS/CBXSL, the CBSS/CBSL and the CBSN.
• When replacing the FAN of the CBXSS/CBXSL
“2.6.2 Replacing a FAN for CBXSS/CBXSL”
• When replacing the FAN of the CBSS/CBSL
“2.6.1 Replacing a FAN for CBSS/CBSL”
• When replacing the FAN of the CBSN
“2.6.3 Replacing a FAN for CBSN”

NOTICE: The operation time depends on the I/O load. When the I/O load is extremely high, it
might take up to about four hours to complete the procedure.

2.6.1 Replacing a FAN for CBSS/CBSL

NOTE: The Controller Board is blocked by this maintenance work. The path between the
Channel Board in the target Controller Board and the host is disconnected due to
the Controller Board blockage. Check that the alternate path of the path that uses
the Channel Board in the Controller Board is set for the Channel Board in the other
Controller Board. If the alternate path is not set, it is necessary to set the alternate path
or stop host I/O. Consult with the customer and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that
paths that pass through the part to be replaced should be blocked manually in
advance. For related functions and procedure, refer to documentation for the multi-
path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the FAN on the Controller Board 1, connect the maintenance PC and the Controller
Board 2.
When replacing the FAN on the Controller Board 2, connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-06-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-20

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and display the Fan status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].
• In case of CBSS • In case of CBSL

REP02-06-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-30

(3) <Select FAN-CTL>

Click the [Replace] button and select a controller board in which a fan to be replaced is installed.
NOTE: Only a controller board to which the Maintenance PC is not connected is displayed.

• In case of CBSS • In case of CBSL

(4) Check that the CTL WARN LED (amber) on the CBSS/CBSL Controller Board blinks up.
• Blinking once: Replace the FAN-x0.
• Blinking twice : Replace the FAN-x1.

Figure 2-104 CTL WARN LED Position

CTL WARN LED (red)

Controller Board

REP02-06-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-40

(5) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the Controller Board has the FAN to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

(6) <Check Controller Board>

Check that the Controller Board to replace the FAN is correct again and click the [OK] button.

REP02-06-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-50

(7) <Check the beginning of FAN replacement>

Block the Controller Board and check that the replacement is ready to start.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-06-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-60

4. FAN Replacement Processing for CBSS/CBSL

Location Function Name of Component Part Name

Rear View of CBSS/CBSL 1 FAN • FAN (CBSS/CBSL)

Controller Board 1 Controller Board 2

Rear view of CBSS/CBSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBSS/CBSL Controller Board to be removed lights up.

Figure 2-105 ALM LED Position

ALM LED (red)

Controller Board

REP02-06-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-70

(2) Remove all the cables connected to the Controller Board.

(3) Remove the Controller Board from the CBSS/CBSL.

Dropping the Controller Board may cause injury. Keep hands securely on array. Be aware of the
red line marked on the Controller Board top - when sliding the Controller Board out of the rail
terminal past this mark, keep a firm hold on the Controller Board.

Red line

NOTICE: When removing the Controller Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

(a) Loosen the screws (blue) fixing the Controller Board ( ① ) and open the lever ( ② )
completely.
(b) Remove the Controller Board while holding its body with both hands.

Figure 2-106 Removing the Controller Board

CBSS/CBSL

Lever

Controller Board

Screw (blue) Lever

REP02-06-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-80

NOTICE: After removing the Controller Board, the LEDs (POWER/READY/WARNING/ALARM)

might go out.
If the LED on the front goes out, check that anything other than the Controller Board
is normal in the Maintenance Utility window and continue the replacement.
The READY LED (green) on the front of CBSS/CBSL lights up after performing
5. Restoring replacement parts by Maintenance Utility of the 2.6.1 .

(4) Replace the FAN.

(a) Loosen the screw (blue) fixing the FAN to be replaced.
(b) Lift the FAN to pull out the cable from the connector.
(c) Connect the new FAN to the connector of the Controller Board.
(d) Tighten the screw (blue) and fix the FAN.

Figure 2-107 Replacing the FAN

FAN-11/FAN-21

Screw

FAN-10/FAN-20

Controller Board

REP02-06-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-90

(5) Install the Controller Board.

Dropping the Controller Board may cause injury. Keep hands securely on array. Be aware of the
red line marked on the Controller Board top - when sliding the Controller Board out of the rail
terminal past this mark, keep a firm hold on the Controller Board.

Red line Main edge connector

NOTICE: • Before installing a Controller Board, check that the main edge connector of the
Controller Board has no deformation, damages or dust.
• When installing the Controller Board, hold it with both hands and install it straight
not to apply a shock to with any components.

(a) With the levers on the Controller Board opened completely, insert the Controller Board into the
slot of the CBSS/CBSL.
(b) Push the Controller Board all the way in and close the levers completely.

NOTICE: Push the bottom of the front side of the Controller Board all the way to insert it to the
end.

(c) Tighten the screws (blue) and fix the Controller Board.

REP02-06-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-100

Figure 2-108 Installing the Controller Board

CBSS/CBSL

Lever

Controller Board
Screw (blue)

(6) Connect all the removed cables to the Controller Board.

When connecting SAS cables, be careful not to damage the tips of the cables. (Refer to
INSTALLATION SECTION “2.10.2.1 Precautions when Connecting SAS Cables”.

REP02-06-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-110

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts Restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

NOTE: It may take a few minutes to be able to connect to GUM of the replaced Controller
Board.
When executing Auto Dump, check that the connection to GUM of the replaced
Controller Board is possible, and then execute it.

REP02-06-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.11 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-120

(3) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and check that a Status of the replaced
FAN is “Normal.
• In case of CBSS • In case of CBSL

(4) Click the [Logout] button to close the window.

6. Check of normality
Perform [Check of normality] in TROUBLESHOOTING SECTION “2.2.1 Error Recovery Procedure
when Removing/Inserting CTL”.

7. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-06-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-130

2.6.2 Replacing a FAN for CBXSS/CBXSL

NOTE: The Controller Board is blocked by this maintenance work. The path between
the channel in the target Controller Board and the host is disconnected due to the
Controller Board blockage. Check that the alternate path of the path that uses the
channel in the Controller Board is set for the channel in the other Controller Board.
If the alternate path is not set, it is necessary to set the alternate path or stop host I/O.
Consult with the customer and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that paths
that pass through the part to be replaced should be blocked manually in advance. For
related functions and procedure, refer to documentation for the multi-path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the FAN on the Controller Board 1, connect the maintenance PC and the Controller
Board 2.
When replacing the FAN on the Controller Board 2, connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-06-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-140

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and display the Fan status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

Example: In case of CBXSS

REP02-06-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-150

(3) <Select FAN-CTL>

Click the [Replace] button and select a controller board in which a fan to be replaced is installed.

Example: In case of CBXSS

REP02-06-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-160

(4) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the Controller Board has the FAN to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

(5) <Check Controller Board>

Check that the Controller Board to replace the FAN is correct again and click the [OK] button.

REP02-06-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-170

(6) <Check the beginning of FAN replacement>

Block the Controller Board and check that the replacement is ready to start.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-06-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-180

4. FAN Replacement Processing for CBXSS/CBXSL

Location Function Name of Component Part Name

Rear View of CBXSS/CBXSL 1 FAN • FAN (CBXSS/CBXSL)

Controller Board 1 Controller Board 2

Rear view of CBXSS/CBXSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBXSS/CBXSL Controller Board to be removed lights up.

Figure 2-109 ALM LED Position

ALM LED (red)

Controller Board

REP02-06-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-190

(2) Remove all the cables connected to the Controller Board.

Remove the cables from the channel ports with care so as not to damage the cables (see “1.1.13
Notes on Removing Optical Cables”).

(3) Remove the Controller Board from the CBXSS/CBXSL.

(a) Loosen the screw (blue) which fixes the Controller Board () and open the lever to pull out ().
(b) Pull out and remove the Controller Board while holding its body with both hands.

Dropping the Controller Board may cause injury. Keep hands securely on array. Be aware of the
red line marked on the Controller Board top - when sliding the Controller Board out of the rail
terminal past this mark, keep a firm hold on the Controller Board.

Red line

NOTICE: When removing the Controller Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

Figure 2-110 Removal of Controller Board (CBXSS/CBXSL)

CBXSS/CBXSL

Lever

Controller Board

Screw (blue)

REP02-06-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-200

NOTICE: After removing the Controller Board, the LEDs (POWER/READY/WARNING/ALARM)

might go out.
If the LED on the front goes out, check that anything other than the Controller Board
is normal in the Maintenance Utility window and continue the replacement.
The READY LED (green) on the front of CBXSS/CBXSL lights up after performing
5. Restoring replacement parts by Maintenance Utility of the 2.6.2 .

(4) While pressing the lock release button on the cover (), slide the cover in the direction of the
arrow () with your hands on the blue marks.

When attaching or removing the cover, be careful not to hold the rear edge of the cover (hatched
area in the figure below). Otherwise, you might get your fingers pinched.

Figure 2-111 Removal of Cover

Rear Edge of the cover

Cover
Blue Mark

Lock Release Button

Controller Board

REP02-06-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-210

(5) Replace the FAN.

(a) While holding the latch of the cable connector of the failed FAN mounted in the Controller
Board, pull out the cable from the socket.
(b) Remove the FAN by lifting it.
(c) Install the new FAN in the Controller Board so that the surface to which the label is attached is
oriented upward.
(d) Insert the cable connector of the FAN into the socket.
NOTE: Make sure to firmly insert the cable connector until the latch clicks.
If you removed the FAN-PLATE together with the FAN, install the FAN-PLATE
again.

Figure 2-112 Replacing the FAN

Controller Board
FAN-11/FAN-21

Label

FAN-10/FAN-20

Cable Connector

Socket FAN-PLATE

REP02-06-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-220

(6) Attach the cover to the Controller Board with the upper projections of the Controller Board placed
on the cut parts of the cover. Push the cover in the arrow direction, and slide it until locked.
NOTE: Make sure to firmly attach the cover until the lock release button clicks.

When attaching or removing the cover, be careful not to hold the rear edge of the cover (hatched
area in the figure below). Otherwise, you might get your fingers pinched.

Figure 2-113 Installation of Cover

Upper Projections

Cut Parts Lower Projections Rear Edge of the cover

Cover

Side View of
Controller Board

Cover

Lock Release Button

Controller Board

REP02-06-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-230

(7) Install a Controller Board.

Dropping the Controller Board might cause injury. Hold the Controller Board firmly with your
hands.

Red line Main edge connector

NOTICE: • Check that the main edge connector of the Controller Board has no deformation,
damage or sticking of dust before installing the Controller Board.
• When installing the Controller Board, hold it with both hands and install it straight
not to apply a shock to with any components.

REP02-06-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-240

(a) With the lever on the Controller Board opened completely, insert it into the slot of the CBXSS/
CBXSL.
(b) Push the Controller Board all the way in and close the lever completely.

NOTICE: Push the bottom of the front side of the Controller Board all the way to insert it to the
end.

(c) Tighten the screw (blue) and fix the Controller Board.

Figure 2-114 Installation of Controller Board (CBXSS/CBXSL)

CBXSS/CBXSL

Controller Board

Lever

Screw (blue)

(8) Connect all the removed cables to the Controller Board.

When connecting SAS cables, be careful not to damage the tips of the cables. (Refer to
INSTALLATION SECTION “2.10.2.1 Precautions when Connecting SAS Cables”.

REP02-06-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-250

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts Restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

NOTE: It may take a few minutes to be able to connect to GUM of the replaced Controller
Board.
When executing Auto Dump, check that the connection to GUM of the replaced
Controller Board is possible, and then execute it.

REP02-06-250
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-260

(3) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and check that a Status of the replaced
FAN is “Normal.

Example: In case of CBXSS

(4) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-06-260
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-270

2.6.3 Replacing a FAN for CBSN

NOTE: The Controller Board is blocked by this maintenance work. The path between the
Channel Board in the target Controller Board and the host is disconnected due to
the Controller Board blockage. Check that the alternate path of the path that uses
the Channel Board in the Controller Board is set for the Channel Board in the other
Controller Board. If the alternate path is not set, it is necessary to set the alternate path
or stop host I/O. Consult with the customer and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that
paths that pass through the part to be replaced should be blocked manually in
advance. For related functions and procedure, refer to documentation for the multi-
path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the FAN on the Controller Board 1, connect the maintenance PC and the Controller
Board 2.
When replacing the FAN on the Controller Board 2, connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-06-270
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-280

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and display the Fan status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-06-280
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-290

(3) <Select FAN-CTL>

Click the [Replace] button and select a controller board in which a fan to be replaced is installed.
NOTE: Only a controller board to which the Maintenance PC is not connected is displayed.

REP02-06-290
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-300

(4) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the Controller Board has the FAN to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

(5) <Check Controller Board>

Check that the Controller Board to replace the FAN is correct again and click the [OK] button.

REP02-06-300
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-310

(6) <Check the beginning of FAN replacement>

Block the Controller Board and check that the replacement is ready to start.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-06-310
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-320

4. FAN Replacement Processing for CBSN

Location Function Name of Component Part Name

Rear View of CBSN 1 FAN • FAN (CBSN)

Controller Board 2

Controller Board 1
Rear view of CBSN

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBSN Controller Board to be removed lights up.

Figure 2-115 ALM LED Position

ALM LED (red)

Controller Board

REP02-06-320
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-330

(2) Remove all the cables connected to the Controller Board.

(3) Remove the Controller Board from the CBSN.

Dropping the Controller Board may cause injury. Keep hands securely on array. When pull the
Controller Board out of the chassis, keep hold the Controller Board with both hands.

Be careful of a hot part:

A Controller Board that has been just removed from the storage system in operation has a hot
heatsink part. Be careful not to touch the hot part.

NOTICE: When removing the Controller Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

(a) Release Latch(L) to rightward, then pull Lever(L) a bit. (10 degree or so.)
(b) Release Latch(R) to leftward, then pull Lever(R) a bit. (10 degree or so.)
(c) Pull Lever(L) and Lever(R) fully, then you can remove Controller board.

Figure 2-116 Removing the Controller Board

CBSN

Controller Board

Heatsink

Lever (L)

Latch (L)
Latch (R)
Lever (R)
Controller Board (Front view)

REP02-06-330
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-340

NOTICE: After removing the Controller Board, the LEDs (POWER/READY/WARNING/ALARM)

might go out.
If the LED on the front goes out, check that anything other than the Controller Board
is normal in the Maintenance Utility window and continue the replacement.
The READY LED (green) on the front of CBSN lights up after performing
5. Restoring replacement parts by Maintenance Utility of the 2.6.3 .

(4) Replace the FAN.

Hazardous rotating mechanism:

Can cause injury if touched.
Be careful not to get your hand or clothes caught in the rotating part of the FAN.

(a) While holding the latch of the cable connector of the FAN mounted in the Controller Board,
pull out the cable from the socket.
(b) Tilt the FAN to be replaced to the outside () (side having the cable) to disengage the FAN
from the mold pins (two) that fasten it.
(c) Pull out the fan cable put in the groove on the fan plate through the gap while lifting the FAN
in the state () shown in Step (b).
(d) Remove the FAN while being careful not to get the cable connector caught in the air hole.

Figure 2-117 Removing the FAN

Mold Pin
FAN Rear

Cable
Connector
FAN-PLATE

Air Hole Front

Top view
Socket

GAP

Groove

FAN-CABLE

Controller Board

REP02-06-340
Hitachi Proprietary DW850/DW900/DW1000
Rev.9.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-341

(e) Pass the cable connector of the new FAN through the air hole, and then put the fan cable in the
groove on the fan plate through the gap.
(f) Insert the cable connector of the FAN into the socket.
NOTE: Make sure to firmly insert the cable connector until the latch clicks.
(g) Position the FAN with the arrow on the top surface oriented to the front side and insert the
mold pins in the holes (two) in the lower part of the rear side of the FAN.
NOTE: If you position the FAN with the arrow on the top surface oriented to the rear side,
an abnormal temperature of CPU or CHB might be caused. Be careful of the arrow
direction.
(h) Install the FAN by pushing the top surface of the front part downward.
Ensure that the extra length of the fan cable does not come above the fan plate. When the extra
cable length comes above the fan plate, lower it.

Figure 2-118 Installing the FAN

Mold Pin Arrow

FAN Rear
Cable
Connector
FAN Plate
Front
Top view
Socket

Groove FAN Hole

GAP
FAN-CABLE

Controller Board

REP02-06-341
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-350

(5) Install the Controller Board.

Dropping the Controller Board may cause injury. Keep hands securely on array. When pull the
Controller Board out of the chassis, keep hold the Controller Board with both hands.

NOTICE: • Before installing a Controller Board, check that the main edge connector of the
Controller Board has no deformation, damages or dust.
• When installing the Controller Board, hold it with both hands and install it straight
not to apply a shock to with any components.
• If the Controller Board gets caught when you insert it straight, lower the front side
of it and insert it with the main edge connector side raised slightly.

Main edge connector

(a) With the levers on the Controller Board opened completely, insert the Controller Board into the
slot of the CBSN.
(b) Push the Controller Board all the way in and close the levers completely.

NOTICE: Push the front side of the Controller Board all the way to insert it to the end.

REP02-06-350
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-360

Figure 2-119 Installing the Controller Board

CBSN

Controller Board

Lever

(6) Connect all the removed cables to the Controller Board.

REP02-06-360
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-370

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts Restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

NOTE: It may take a few minutes to be able to connect to GUM of the replaced Controller
Board.
When executing Auto Dump, check that the connection to GUM of the replaced
Controller Board is possible, and then execute it.

REP02-06-370
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-06-380

(3) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and check that a Status of the replaced
FAN is “Normal.

(4) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-06-380
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-10

2.7 Replacing a BKMF

For CBLH1/CBLH2/CBLHN, the BKMF type is only BKMF.
For CBLMH4, the BKMF type includes ACLF, BKMF (FANM), and BKMF.
The BKMF, BKMF (FANM), and ACLF can be distinguished by the presence or absence of the battery and
label.

The battery is not installed. The battery is not installed. The battery is installed.

Label ACLF BKMF (FANM) BKMF

The window and the procedure differ between the CBLH1/CBLH2/CBLHN and the CBLMH4.
• When replacing the BKMF of the CBLH1/CBLH2/CBLHN
“2.7.1 Replacing a BKMF for CBLH1/CBLH2/CBLHN”
• When replacing the BKMF (FANM)/BKMF of the CBLMH4
“2.7.2 Replacing a BKMF for CBLMH4”
• When replacing the ACLF of the CBLMH4
“2.7.3 Replacing an ACLF for CBLMH4”

2.7.1 Replacing a BKMF for CBLH1/CBLH2/CBLHN

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the BKMF, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-07-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-20

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Check BKMF>

Click the [BKMF] tab in the “Controller Chassis” window to check that the status of the BKMF
to be replaced is “Warning”. See MAINTENANCE PC SECTION “3.22 Alert Display Related to
FRU (Field Replacement Unit)” for the [Status].
NOTE: Do not click the [Block] button.

NOTE: When “Warning” is displayed in the “BKMF Status”, “?” is displayed for the “Battery
Lifespan Remaining” of “Battery”.
In this case, resolve “Warning” in “BKMF Status” to return “?” to a numeral value
display.

NOTE: When performing the preventive replacement of a BKMF in which no error occurs,
block the BKMF to be replaced and then replace the BKMF according to “2.8.2.1
Preventive Replacement of a Battery for CBLH1/CBLH2/CBLHN BKMF”.

REP02-07-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-30

4. BKMF Replacement Processing

Location Function Name of Component Part Name

Front View of CBLH1/CBLH2/ 1 BKMF BKMF (CBLH1/CBLH2/CBLHN)
CBLHN

BKMF- BKMF- BKMF- BKMF-

20 21 22 23

BKMF- BKMF- BKMF- BKMF-

10 11 12 13

Front view of CBLH1/CBLH2/CBLHN

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

REP02-07-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-40

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

(1) Check that the STATUS LED (red) on the BKMF to be replaced lights up. When the LED does not
light up, check the location of the BKMF to be replaced in the “Maintenance Utility” window.

Figure 2-120 STATUS LED Location

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23

STATUS LED-10 STATUS LED-13

STATUS LED-11 STATUS LED-12
BKMF

REP02-07-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-50

(2) Replace the BKMF.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

(a) Loosen the screw (blue) fixing the BKMF whose STATUS LED (red) lights up.

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

REP02-07-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.6 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-51

(b) Open the lever to pull out and remove the BKMF.
(c) Loosen the screw (blue) on the rear side of the BKMF.
(d) Slide the top panel of the BKMF and remove it.
NOTE: When it is difficult to slide the top panel, slide it while pressing the battery downward.
(e) Hold the latch of the cable connector of the battery to be installed in the BKMF and remove
the connector.
(f) Remove the Battery.
(g) Loosen the screw (blue) on the rear side of the new BKMF.
(h) Slide the top panel of the new BKMF and remove it.
(i) Install the removed battery in the new BKMF and route cables along the groove of the BKMF.
NOTE : When replacing the battery of the BKMF, route cables with careful attention to the
bending condition.
(j) Connect cable connectors to the socket.
NOTE : Check that the connector latch is surely connected with a click.
(k) Slide the top panel of the BKMF and attach it.
(l) Tighten the screw (blue) on the rear side of the BKMF.

REP02-07-51
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-60

NOTICE: • Check that the connector of the BKFM has no deformation, damage or sticking of
dust before installing the BKMF.
• When installing the BKMF, hold it with both hands and install it straight not to apply
a shock to the connector.

Connector

(m) With the lever of the BKMF opened, insert the slot.
(n) Close the lever of the BKMF and tighten the screw (blue).

Figure 2-121 Replacement of BKMF

CBLH1/CBLH2/CBLHN

Top panel fixed

screw (blue)

Top panel

BKMF

Battery fixed screw

Cable
Lever
Battery

Cable connector
Socket

(3) Check that the STATUS LED (green) on the replaced BKMF is blinking.
REP02-07-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-70

5. Restoring replacement parts by Maintenance Utility

(1) <Check BKMF restoration>
Check that no alert icon is displayed for the replaced BKMF in the “Controller Chassis” window.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-07-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-80

2.7.2 Replacing a BKMF for CBLMH4

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the BKMF, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-07-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-90

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Check BKMF>

Click the [BKMFs] tab in the “Controller Chassis” window to check that the status of the BKMF
to be replaced is “Warning”. See MAINTENANCE PC SECTION “3.22 Alert Display Related to
FRU (Field Replacement Unit)” for the [Status].
NOTE: Do not click the [Block BKM] button.

NOTE: When “Warning” is displayed in the “BKMF Status”, “?” is displayed for the “Battery
Lifespan Remaining” of “Battery”.
In this case, resolve “Warning” in “BKMF Status” to return “?” to a numeral value
display.

NOTE: When performing the preventive replacement of a BKMF in which no error occurs,
block the BKMF to be replaced and then replace the BKMF according to “2.8.2.2
Preventive Replacement of a Battery for CBLMH4 BKMF”.

REP02-07-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-100

4. BKMF Replacement Processing

Location Function Name of Component Part Name

Front of CBLMH4 1 BKMF BKMF (CBLMH4)
BKMF (FANM)

BKMF(FANM) BKMF

BKMF- BKMF- BKMF- BKMF-

20 21 22 23

BKMF- BKMF- BKMF- BKMF-

10 11 12 13

BKMF
BKMF(FANM)
Front view of CBLMH4

The battery is not installed. The battery is installed.

BKMF(FANM) BKMF (CBLMH4)

The replacement procedure differs depending on the part to be replaced as follows:

• When the part to be replaced is BKMF-y1 or BKMF-y3: Go to “5. BKMF Replacement”.
• When the part to be replaced is BKMF-y0 or BKMF-y2: Go to “6. BKMF(FANM) Replacement”.

REP02-07-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-110

5. BKMF Replacement

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the BKMF to be replaced lights up. When the LED does not
light up, check the location of the BKMF to be replaced in the Maintenance Utility window.

Figure 2-122 STATUS LED Location

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23
BKMF(FANM) BKMF(FANM)

STATUS LED-10 STATUS LED-13 BKMF

BKMF
STATUS LED-11 STATUS LED-12

CBLMH4

REP02-07-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-120

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKMF, or battery itself, battery electrolyte might have leaked. Do not touch
leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes, you
must flush them with plenty of clean water and visit the doctor at once.

(2) Remove the BKMF.

(a) Loosen the screw (blue) fixing the BKMF whose STATUS LED (red) lights up.

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

Connector

Rear view of BKMF

If you find battery fluid leakage on the removed BKMF, or battery itself, contact the Technical
Support Division. You also need to replace the Controller Board where the removed part was
installed and the other parts installed in the Controller Board. If you do not replace the parts
corroded by battery electrolyte, the storage system may be down.

(b) Open the lever to pull out and remove the BKMF.
(c) Loosen the screw (blue) on the rear side of the BKMF.
(d) Slide the top panel of the BKMF and remove it.
NOTE: When it is difficult to slide the top panel, slide it while pressing the battery downward.

REP02-07-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-130

(e) Raise the battery installed in the BKMF, hold the latch of the cable connector, and disconnect
the connector.
(f) Remove the Battery.
(g) Loosen the screw (blue) on the rear side of the new BKMF.
(h) Slide the top panel of the new BKMF and remove it.
(i) Install the removed battery in the new BKMF.
(j) Raise the battery and connect the cable connector to the socket.
NOTE : Check that the connector latch is surely connected with a click.
(k) Slide the top panel of the BKMF and attach it.
(l) Tighten the screw (blue) on the rear side of the BKMF.

Figure 2-123 Removal of BKMF

CBLMH4

Top panel fixing screw (blue)

Top panel

BKMF

Battery fixing screw Battery

Lever

Cable

Cable connector

Socket

REP02-07-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-140

(3) Install the BKMF.

NOTICE: • Check that the connector of the BKFM has no deformation, damage or sticking of
dust before installing the BKMF.
• When installing the BKMF, hold it with both hands and install it straight not to apply
a shock to the connector.

Connector

Rear view of BKMF

(a) Pull down the lever of the BKMF toward you.

(b) Insert the BKMF up to the front of the shield finger.
(c) Insert the BKMF while pushing the side of its lever to the left until the pin of the lever goes
through the cutout of the chassis and stops.
(d) Close the lever of the BKMF and tighten the screw (blue).

Figure 2-124 Installing BKMF

Side of lever

Cutout

Pin

BKMF

Screw (blue)
Lever

(4) Go to Step 7.

REP02-07-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-150

6. BKMF(FANM) Replacement

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the BKMF (FANM) to be replaced lights up. When the LED
does not light up, check the location of the BKMF (FANM) to be replaced in the Maintenance
Utility window.

Figure 2-125 STATUS LED Location

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23
BKMF(FANM) BKMF(FANM)

STATUS LED-10 STATUS LED-13 BKMF

BKMF
STATUS LED-11 STATUS LED-12

CBLMH4

REP02-07-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-160

(2) Remove the BKMF (FANM).

(a) Loosen the screw (blue) fixing the BKMF (FANM) whose STATUS LED (red) lights up.

NOTICE: When removing the BKMF (FANM), hold it with both hands and remove it straight not
to apply a shock to the connector.

Connector

Rear view of BKMF(FANM)

(b) Open the lever to pull out and remove the BKMF (FANM).

Figure 2-126 Removing BKMF (FANM)

CBLMH4

BKMF (FANM)

Screw (blue) Lever

REP02-07-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-170

(3) Install the BKMF (FANM).

NOTICE: • Check that the connector of the BKMF (FANM) has no deformation, damage or
sticking of dust before installing the BKMF (FANM).
• When installing the BKMF (FANM), hold it with both hands and install it straight not
to apply a shock to the connector.

Connector

Rear view of BKMF(FANM)

(a) Pull down the lever of the BKMF (FANM) toward you.
(b) Insert the BKMF (FANM) up to the front of the shield finger.
(c) Insert the BKMF (FANM) while pushing the side of its lever to the left until the pin of the
lever goes through the cutout of the chassis and stops.
(d) Close the lever of the BKMF (FANM) and tighten the screw (blue).

Figure 2-127 Installing BKMF(FANM)

Side of lever

Cutout

Pin

BKMF (FANM)

Screw (blue) Lever

(4) Go to Step 7.

REP02-07-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-180

7. Restoring replacement parts by Maintenance Utility

(1) <Check BKMF restoration>
Check that no alert icon is displayed for the replaced BKMF in the “Controller Chassis” window.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

8. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-07-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-190

2.7.3 Replacing an ACLF for CBLMH4

NOTICE: If you perform replacement of an ACLF in the normal state, the storage system
performance might be degraded due to ACLF blockade. So, perform the replacement
at a time when the load is low.

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the BKMF, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-07-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-200

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Check BKMF>

Click the [BKMFs] tab in the “Controller Chassis” window to display a BKMF status. See
MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement Unit)”
for the [Status].

REP02-07-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-07-210

(3) <Select BKMF>

Select a BKMF to be replaced. Click the [Replace ACLF] button.

(4) <Block BKMF>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

REP02-07-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-220

Click the [Block] button after checking that the BKMF to be replaced is correct.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

(5) <Check the beginning of BKMF replacement>

Check that the BKMF is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-07-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-230

4. ACLF Replacement Processing

Location Function Name of Component Part Name

Front of CBLMH4 1 BKMF ACLF

ACLF

BKMF- BKMF-
20 22

BKMF- BKMF-
10 12

ACLF
Front view of CBLMH4

The battery is not installed.

Label ACLF

REP02-07-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-240

5. ACLF Replacement

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the ACLF to be replaced lights up. When the LED does not
light up, check the location of the ACLF to be replaced in the Maintenance Utility window.

Figure 2-128 STATUS LED Location

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23
ACLF
ACLF

STATUS LED-10 STATUS LED-13 BKMF

BKMF
STATUS LED-11 STATUS LED-12

CBLMH4

REP02-07-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-250

(2) Remove the ACLF.

(a) Loosen the screw (blue) fixing the ACLF whose STATUS LED (red) lights up.

NOTICE: When removing the ACLF, hold it with both hands and remove it straight not to apply
a shock to the connector.

Connector

Rear view of ACLF

(b) Open the lever to pull out and remove the ACLF.

Figure 2-129 Removing ACLF

CBLMH4

ACLF

Screw (blue) Lever

REP02-07-250
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-260

(3) Install the ACLF.

NOTICE: • Check that the connector of the ACLF has no deformation, damage or sticking of
dust before installing the ACLF.
• When installing the ACLF, hold it with both hands and install it straight not to apply
a shock to the connector.

Connector

Rear view of ACLF

(a) Pull down the lever of the ACLF toward you.

(b) Insert the ACLF up to the front of the shield finger.
(c) Insert the ACLF while pushing the side of its lever to the left until the pin of the lever goes
through the cutout of the chassis and stops.
(d) Close the lever of the ACLF and tighten the screw (blue).

Figure 2-130 Installing ACLF

Side of lever

Cutout

Pin

ACLF

Screw (blue) Lever

REP02-07-260
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-270

6. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-12-270
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-07-280

(3) <Check BKMF restoration>

Click the [BKMFs] tab in the “Controller Chassis” window and check that a Status of the replaced
BKMF is “Normal”.

(4) Click the [Logout] button to close the window.

(5) <Get the error information>

Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.

(6) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

7. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-07-280
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-10

2.8 Replacing a Battery

Replacement of a Battery is only for CBXSS/CBXSL/CBSN/CBLH.
Replacing a Battery for the CBSS/CBSL is performed in “2.9 Replacing/Preventive Replacement of a BKM”.

For the Battery for CBLH1/CBLH2/CBLHN/CBLMH4, the replacement procedure differs depending on
SIM reference codes. See the following.
• When the SIM reference code is “FFFAxx”:
“2.8.1.1 Failure Replacement of a Battery for CHLH1/CBLH2/CBLHN BKMF”
“2.8.1.2 Failure Replacement of a Battery for CHLMH4 BKMF”
• When the SIM reference code is “AF41xx”:
“2.8.2.1 Preventive Replacement of a Battery for CBLH1/CBLH2/CBLHN BKMF”
“2.8.2.2 Preventive Replacement of a Battery for CBLMH4 BKMF”

For the Battery for CBXSS/CBXSL, see “2.8.4 Replacing a Battery for CBXSS/CBXSL”.

For the Battery for CBSN, see “2.8.5 Replacing a Battery for CBSN”.

2.8.1 Failure Replacement of a Battery (CBLH)

REP02-08-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-20

2.8.1.1 Failure Replacement of a Battery for CHLH1/CBLH2/CBLHN BKMF

NOTICE: If a battery is replaced, the battery level of a CTL will be reduced until recharge.
The following is the battery level of a CTL after replacement compared to before
replacement (100%).
• When a battery in a BKMF is replaced: 50%

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Batteries, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-08-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-30

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKMFs] tab in the “Controller Chassis” window to display a Battery status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].
NOTE : In case of a battery failure, do not click the [Block] button.

NOTE: When “Warning” is displayed in the “BKMF Status”, “?” is displayed for the “Battery
Lifespan Remaining” of “Battery”.
In this case, resolve “Warning” in “BKMF Status” to return “?” to a numeral value
display.

REP02-08-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-40

4. Battery Replacement Processing

Location Function Name of Component Part Name

Front of CBLH1/CBLH2/ 1 Battery • BAT (CBLH1/CBLH2/CBLHN)
CBLHN

BKMF- BKMF- BKMF- BKMF-

20 21 22 23

BKMF- BKMF- BKMF- BKMF-

10 11 12 13

Front view of CBLH1/CBLH2/CBLHN

REP02-08-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-50

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

(1) Remove the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

(2) Check that the STATUS LED (red) on the CBLH BKMF to be replaced is blinking. When the LED
does not blinking, check the location of the Battery to be replaced in the “Maintenance Utility”
window.

Figure 2-131 STATUS LED Location (BKMF)

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23

STATUS LED-10 STATUS LED-13

STATUS LED-11 STATUS LED-12
BKMF

REP02-08-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-60

(3) Replace the Battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

Use only with designated Battery.

May cause overheating, fire or bursting.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

(a) Loosen the screw (blue) fixing the BKMF whose STATUS LED (red) is blinking.
(b) Open the lever to pull out and remove the BKMF.
(c) Loosen the screw (blue) on the rear side of the BKMF.

REP02-08-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-70

(d) Slide the top panel of the BKMF and remove it.
NOTE: When it is difficult to slide the top panel, slide it while pressing the battery downward.
(e) Hold the latch of the cable connector of the Battery to be replaced and remove the connector
from the socket.
(f) Remove the Battery to be replaced.

Figure 2-132 Replacement of Battery

CBLH

Top panel fixed

screw (blue)

Top panel

BKMF

Battery fixed screw

Cable
Lever
Battery

Cable connector
Socket

(g) Install a new Battery in the BKMF and route cables along the groove of the BKMF.
NOTE : When replacing the battery of the BKMF, route cables with careful attention to the
bending condition.
(h) Connect the cable connector to the socket.
NOTE : Check that the connector latch is surely connected with a click.
(i) Slide the top panel of the BKMF and attach it.
(j) Tighten the screw (blue) on the rear side of the new BKMF.

REP02-08-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-80

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

(k) With the lever of the new BKMF opened, insert the BKMF into the slot.
(l) Close the lever of the BKMF and tighten the screw (blue).

(4) Check that the STATUS LED (green) on the replaced BKMF is blinking.

(5) Attach the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

(6) Discard the replaced batteries.

Discard the batteries appropriately according to the law of the Storage System use place (refer to “3.
Processing Method of Batteries”).

REP02-08-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-90

5. Restoring replacement parts by Maintenance Utility

(1) <Check Battery restoration>
Click the [BKMFs] tab in the “Controller Chassis” window and check that a Status of the replaced
Battery is Normal.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-08-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-91

2.8.1.2 Failure Replacement of a Battery for CHLMH4 BKMF

NOTICE: If a battery is replaced, the battery level of a CTL will be reduced until recharge.
The following is the battery level of a CTL after replacement compared to before
replacement (100%).
• When a battery in a BKMF is replaced: 50%

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Batteries, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-08-91
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-92

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKMFs] tab in the “Controller Chassis” window to display a Battery status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].
NOTE : In case of a battery failure, do not click the [Block BKM] button.

NOTE: When “Warning” is displayed in the “BKMF Status”, “?” is displayed for the “Battery
Lifespan Remaining” of “Battery”.
In this case, resolve “Warning” in “BKMF Status” to return “?” to a numeral value
display.

REP02-08-92
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-93

4. Battery Replacement Processing

Location Function Name of Component Part Name

Front of CBLMH4 1 Battery BAT (CBLMH4)

BKMF- BKMF-
21 23

BKMF- BKMF-
11 13

Front view of CBLMH4

REP02-08-93
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-94

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

(1) Remove the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

(2) Check that the STATUS LED (red) on the BKMF to be replaced is blinking. When the LED does
not blinking, check the location of the Battery to be replaced in the Maintenance Utility window.

Figure 2-133 STATUS LED Location (BKMF)

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23

BKMF(FANM)

BKMF

STATUS LED-10 STATUS LED-13

STATUS LED-11 STATUS LED-12

CBLMH4

REP02-08-94
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-95

(3) Replace the Battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKMF, or battery itself, battery electrolyte might have leaked. Do not touch
leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes, you
must flush them with plenty of clean water and visit the doctor at once.

Use only with designated Battery.

May cause overheating, fire or bursting.

If you find battery fluid leakage on the removed BKMF, or battery itself, contact the Technical
Support Division. You also need to replace the Controller Board where the removed part was
installed and the other parts installed in the Controller Board. If you do not replace the parts
corroded by battery electrolyte, the storage system may be down.

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

Connector

Rear view of BKMF

(a) Loosen the screw (blue) fixing the BKMF whose STATUS LED (red) is blinking.
(b) Open the lever to pull out and remove the BKMF.
(c) Loosen the screw (blue) on the rear side of the BKMF.

REP02-08-95
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-96

(d) Slide the top panel of the BKMF and remove it.
NOTE: When it is difficult to slide the top panel, slide it while pressing the battery downward.
(e) Hold the latch of the cable connector of the Battery to be replaced and remove the connector
from the socket.
(f) Remove the Battery to be replaced.

Figure 2-134 Replacement of Battery

CBLMH4

Top panel fixing screw (blue)

Top panel

BKMF

Battery fixing screw Battery

Lever

Cable

Cable connector

Socket

(g) Install a new Battery in the BKMF.

(h) Raise the battery and connect the cable connector to the socket.
NOTE : Check that the connector latch is surely connected with a click.
(i) Slide the top panel of the BKMF and attach it.
(j) Tighten the screw (blue) on the rear side of the BKMF.

REP02-08-96
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-97

NOTICE: When installing the BKMF, hold it with both hands and install it straight not to apply a
shock to the connector.

Connector

Rear view of BKMF

(k) Pull down the lever of the BKMF toward you.

(l) Insert the BKMF up to the front of the shield finger.
(m) Insert the BKMF while pushing the side of its lever to the left until the pin of the lever goes
through the cutout of the chassis and stops.
(n) Close the lever of the BKMF and tighten the screw (blue).

Figure 2-135 Installing BKMF

Side of lever

Cutout

Pin

BKMF

Screw (blue) Lever

(4) Attach the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

(5) Discard the replaced batteries.

Discard the batteries appropriately according to the law of the Storage System use place (refer to “3.
Processing Method of Batteries”).

REP02-08-97
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-98

5. Restoring replacement parts by Maintenance Utility

(1) <Check Battery restoration>
Click the [BKMFs] tab in the “Controller Chassis” window and check that a Status of the replaced
Battery is Normal.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-08-98
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-100

2.8.2 Preventive Replacement of a Battery (CBLH)

REP02-08-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-110

2.8.2.1 Preventive Replacement of a Battery for CBLH1/CBLH2/CBLHN BKMF

NOTICE: If a battery is replaced, the battery level of a CTL will be reduced until recharge.
The following is the battery level of a CTL after replacement compared to before
replacement (100%).
• When a battery in a BKMF is replaced: 50%

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Batteries, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-08-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-120

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKMF] tab in the “Controller Chassis” window and select a BKMF in which the battery
for preventive replacement is installed. Click the [Block] button.

REP02-08-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-08-130

(3) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the BKMF has the Battery to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to Device Manager-Storage Navigator
Messages.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of "Error Code" and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-08-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-08-140

(4) <Check the beginning of Battery replacement>

Check that the BKMF is blocked and the following message is displayed.
When a message other than the following is displayed, refer to Device Manager-Storage
Navigator Messages.

(5) <Check the Blocked status>

Click the [Close] button and check that the status of the blocked BKMF is Blocked .

4. Battery Replacement Processing

Location Function Name of Component Part Name

Front of CBLH1/CBLH2/ 1 Battery • BAT (CBLH1/CBLH2/CBLHN)
CBLHN

BKMF- BKMF- BKMF- BKMF-

20 21 22 23

BKMF- BKMF- BKMF- BKMF-

10 11 12 13

Front view of CBLH1/CBLH2/CBLHN

REP02-08-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-150

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

(1) Remove the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

(2) Check that the STATUS LED (red) on the CBLH BKMF to be replaced lights up.

Figure 2-136 STATUS LED Location (BKMF)

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23

STATUS LED-10 STATUS LED-13

STATUS LED-11 STATUS LED-12
BKMF

REP02-08-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-160

(3) Replace the Battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

Use only with designated Battery.

May cause overheating, fire or bursting.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

(a) Loosen the screw (blue) fixing the BKMF whose STATUS LED (red) lights up.
(b) Open the lever to pull out and remove the BKMF.
(c) Loosen the screw (blue) on the rear side of the BKMF.

REP02-08-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-170

(d) Slide the top panel of the BKMF and remove it.
NOTE: When it is difficult to slide the top panel, slide it while pressing the battery downward.
(e) Hold the latch of the cable connector of the Battery to be replaced and remove the connector
from the socket.
(f) Remove the Battery to be replaced.

Figure 2-137 Replacement of Battery

CBLH

Top panel fixed

screw (blue)

Top panel

BKMF

Battery fixed screw

Cable
Lever
Battery

Cable connector
Socket

(g) Install a new Battery in the BKMF and route cables along the groove of the BKMF.
NOTE : When replacing the battery of the BKMF, route cables with careful attention to the
bending condition.
(h) Connect the cable connector to the socket.
NOTE : Check that the connector latch is surely connected with a click.
(i) Slide the top panel of the BKMF and attach it.
(j) Tighten the screw (blue) on the rear side of the new BKMF.

REP02-08-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-180

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

(k) With the lever of the new BKMF opened, insert the BKMF into the slot.
(l) Close the lever of the BKMF and tighten the screw (blue).
(m) Discard the replaced batteries.
Discard the batteries appropriately according to the law of the Storage System use place (refer
to “3. Processing Method of Batteries”).

REP02-08-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-190

5. Restoring replacement parts by Maintenance Utility

(1) <Check replacement parts restoration>
Click the refresh button on the upper right of the window to update the window, and then check
that the status of the replaced BKMF is “Normal”.

(2) Click the [Logout] button to close the window.

6. Check that the STATUS LED (green) on the replaced BKMF is blinking or lights up.

7. Attach the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

8. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-08-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-191

2.8.2.2 Preventive Replacement of a Battery for CBLMH4 BKMF

NOTICE: If a battery is replaced, the battery level of a CTL will be reduced until recharge.
The following is the battery level of a CTL after replacement compared to before
replacement (100%).
• When a battery in a BKMF is replaced: 50%

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Batteries, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-08-191
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-192

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKMFs] tab in the “Controller Chassis” window and select a BKMF in which the
battery for preventive replacement is installed. Click the [Block BKM] button.

REP02-08-192
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-08-193

(3) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the BKMF has the Battery to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to Device Manager-Storage Navigator
Messages.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of "Error Code" and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-08-193
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-08-194

(4) <Check the beginning of Battery replacement>

Check that the BKMF is blocked and the following message is displayed.
When a message other than the following is displayed, refer to Device Manager-Storage
Navigator Messages.

(5) <Check the Blocked status>

Click the [Close] button and check that the status of the blocked BKMF is Blocked .

REP02-08-194
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-195

4. Battery Replacement Processing

Location Function Name of Component Part Name

Front of CBLMH4 1 Battery BAT (CBLMH4)

BKMF- BKMF-
21 23

BKMF- BKMF-
11 13

Front view of CBLMH4

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

Hazardous rotating mechanism:

Can cause injury if touched. Stay clear of it when machine is running.
Be careful of your hairs, ties, scarves and shirts not to be caught in the rotating part.

(1) Remove the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

(2) Check that the STATUS LED (red) on the BKMF to be replaced lights up.

Figure 2-138 STATUS LED Location (BKMF)

STATUS LED-21 STATUS LED-22

STATUS LED-20 STATUS LED-23

STATUS LED-10 STATUS LED-13

STATUS LED-11 STATUS LED-12
CBLMH4
REP02-08-195
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-196

(3) Replace the Battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKMF, or battery itself, battery electrolyte might have leaked. Do not touch
leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes, you
must flush them with plenty of clean water and visit the doctor at once.

Use only with designated Battery.

May cause overheating, fire or bursting.

If you find battery fluid leakage on the removed BKMF, or battery itself, contact the Technical
Support Division. You also need to replace the Controller Board where the removed part was
installed and the other parts installed in the Controller Board. If you do not replace the parts
corroded by battery electrolyte, the storage system may be down.

NOTICE: When removing the BKMF, hold it with both hands and remove it straight not to apply
a shock to the connector.

Connector

Rear view of BKMF

(a) Loosen the screw (blue) fixing the BKMF whose STATUS LED (red) lights up.
(b) Open the lever to pull out and remove the BKMF.
(c) Loosen the screw (blue) on the rear side of the BKMF.

REP02-08-196
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-197

(d) Slide the top panel of the BKMF and remove it.
NOTE: When it is difficult to slide the top panel, slide it while pressing the battery downward.
(e) Hold the latch of the cable connector of the Battery to be replaced and remove the connector
from the socket.
(f) Remove the Battery to be replaced.

Figure 2-139 Replacement of Battery

CBLMH4

Top panel fixing screw (blue)

Top panel

BKMF

Battery fixing screw Battery

Lever

Cable

Cable connector

Socket

(g) Install a new Battery in the BKMF.

(h) Raise the battery and connect the cable connector to the socket.
NOTE : Check that the connector latch is surely connected with a click.
(i) Slide the top panel of the BKMF and attach it.
(j) Tighten the screw (blue) on the rear side of the BKMF.

REP02-08-197
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-198

NOTICE: When installing the BKMF, hold it with both hands and install it straight not to apply a
shock to the connector.

Connector

Rear view of BKMF

(k) Pull down the lever of the BKMF toward you.

(l) Insert the BKMF up to the front of the shield finger.
(m) Insert the BKMF while pushing the side of its lever to the left until the pin of the lever goes
through the cutout of the chassis and stops.
(n) Close the lever of the BKMF and tighten the screw (blue).

Figure 2-140 Installing BKMF

Side of lever

Cutout

Pin

BKMF
Lever

Screw (blue)

(4) Discard the replaced batteries.

Discard the batteries appropriately according to the law of the Storage System use place (refer to “3.
Processing Method of Batteries”).

REP02-08-198
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-199

5. Restoring replacement parts by Maintenance Utility

(1) <Check replacement parts restoration>
Click the refresh button on the upper right of the window to update the window, and then check
that the status of the replaced BKMF is “Normal”.

(2) Click the [Logout] button to close the window.

6. Check that the STATUS LED (green) on the replaced BKMF is blinking or lights up.

7. Attach the Front Bezel. (Refer to “2.2.1 How to Attach/Remove Front Bezel”.)

8. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-08-199
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-200

2.8.3 Replacement of a Battery for BKM (Factory and distribution center only)
1. Battery Replacement Processing

Location Function Name of Component Part Name

Rear view of CBSS/CBSL 1 Battery • BAT (CBSS/CBSL)

BKM-1 BKM-2

Rear view of CBSS/CBSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

REP02-08-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-210

(1) Replace the Battery.

Use only with designated Battery.

May cause overheating, fire or bursting.

(a) Loosen the screw (blue) fixing the BKM.

(b) Open the lever.
(c) Pull out and remove the BKM while holding its body with both hands.

Figure 2-141 Replacement of BKM

CBSS/CBSL

BKM
Screw (blue)
Lever

REP02-08-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-220

(d) Remove the screws (four places) on the front of the BKM and remove the front panel.
(e) Remove the screws (two places) on the rear of the BKM and remove the top panel.
(f) Open the clamp bundling the battery cable.
(g) Pull the plug of the battery cable out of the socket.
(h) Remove the battery.

Figure 2-142 Removing Batteries

Screw
Battery cable

Top panel Battery

Screw

BKM BKM
Clump
Screw
Socket
Screw Plug

(i) Install a new Battery in the BKM.

(j) Insert the plug of the battery cable into a socket.
(k) Route the battery cable as it was and bundle it with a clamp.
(l) Attach the top panel and tighten the screws (two places) on the rear of the BKM to fix.
(m) Attach the front panel on the front of the BKM and tighten the screws (four places) to fix.

Figure 2-143 Attachment of Battery

Screw
Battery cable
Battery
Top panel

Screw
BKM BKM
Clump

Screw
Plug Socket
Screw

REP02-08-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-230

(n) Open the BKM lever and insert the BKM into the slot.
(o) Push the BKM all the way in.
(p) Close the lever and tighten the screw (blue) to fix the BKM.

Figure 2-144 Attachment of BKM

CBSS/CBSL

BKM
Screw (blue)
Lever

(2) Discard the replaced batteries.

Discard the batteries appropriately according to the law of the Storage System use place (refer to “3.
Processing Method of Batteries”).

REP02-08-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-240

2.8.4 Replacing a Battery for CBXSS/CBXSL

NOTICE: If a battery is replaced, the battery level of a CTL will be reduced until recharge.
The following is the battery level of a CTL after replacement compared to before
replacement (100%).
• When a battery in a BKMF is replaced: 50%

NOTE: The Controller Board is blocked by this maintenance work. The path between
the channel in the target Controller Board and the host is disconnected due to the
Controller Board blockage. Check that the alternate path of the path that uses the
channel in the Controller Board is set for the channel in the other Controller Board.
If the alternate path is not set, it is necessary to set the alternate path or stop host I/O.
Consult with the customer and then perform the work.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Battery on the Controller Board 1, connect the maintenance PC and the Controller
Board 2.
When replacing the Battery on the Controller Board 2, connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-08-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-250

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and display the Battery status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

Example: In case of CBXSS

REP02-08-250
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-260

(3) <Select Battery-CTL>

Click the [Replace] button and select a controller board in which a battery to be replaced is
installed.

Example: In case of CBXSS

REP02-08-260
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-08-270

(4) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the Controller Board has the Battery to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to Device Manager-Storage Navigator
Messages.

(5) <Check Controller Board>

Check that the Controller Board to replace the Battery is correct again and click the [OK] button.

REP02-08-270
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-280

(6) <Check the beginning of Battery replacement>

Block the Controller Board and check that the replacement is ready to start.
NOTE: Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-08-280
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-290

4. Battery Replacement Processing for CBXSS/CBXSL

Location Function Name of Component Part Name

Rear View of CBXSS/CBXSL 1 Battery • BAT (CBXSS/CBXSL)

Controller Board 1 Controller Board 2

Rear view of CBXSS/CBXSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBXSS/CBXSL Controller Board to be removed lights up.

Figure 2-145 ALM LED Position

ALM LED (red)

Controller Board

(2) Remove all the cables connected to the Controller Board.

Remove the cables from the channel ports with care so as not to damage the cables (see “1.1.13
Notes on Removing Optical Cables”).

REP02-08-290
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-300

(3) Remove the Controller Board from the CBXSS/CBXSL.

(a) Loosen the screw (blue) which fixes the Controller Board () and open the lever to pull out ().
(b) Pull out and remove the Controller Board while holding its body with both hands.

Dropping the Controller Board may cause injury. Keep hands securely on array. Be aware of the
red line marked on the Controller Board top - when sliding the Controller Board out of the rail
terminal past this mark, keep a firm hold on the Controller Board.

Red line

NOTICE: When removing the Controller Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

Figure 2-146 Removal of Controller Board (CBXSS/CBXSL)

CBXSS/CBXSL

Lever

Controller Board

Screw (blue)

REP02-08-300
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-310

NOTICE: After removing the Controller Board, the LEDs (POWER/READY/WARNING/ALARM)

might go out.
If the LED on the front goes out, check that anything other than the Controller Board
is normal in the Maintenance Utility window and continue the replacement.
The READY LED (green) on the front of CBXSS/CBXSL lights up after performing
5. Restoring replacement parts by Maintenance Utility of the 2.8.4 .

(4) While pressing the lock release button on the cover (), slide the cover in the direction of the
arrow () with your hands on the blue marks.

When attaching or removing the cover, be careful not to hold the rear edge of the cover (hatched
area in the figure below). Otherwise, you might get your fingers pinched.

Figure 2-147 Removal of Cover

Rear Edge of the cover

Cover
Blue Mark

Lock Release Button

Controller Board

REP02-08-310
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-320

(5) Replace the battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

REP02-08-320
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-321

(a) While holding the latch of the cable connector of the failed battery mounted in the Controller
Board, pull out the cable from the socket.
(b) Remove the battery.
(c) Install the new battery into the Controller Board and route the cable along the groove of the
Controller Board.
NOTE: Route the cable with careful attention to the bending condition.
(d) Insert the cable connector into the socket.
NOTE: Make sure to firmly insert the cable connector until the latch clicks.

Figure 2-148 Replacing the Battery

Battery

Controller Board

Cable Connector

Socket

REP02-08-321
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-330

(6) Attach the cover to the Controller Board with the upper projections of the Controller Board placed
on the cut parts of the cover. Push the cover in the arrow direction, and slide it until locked.
NOTE: Make sure to firmly attach the cover until the lock release button clicks.

When attaching or removing the cover, be careful not to hold the rear edge of the cover (hatched
area in the figure below). Otherwise, you might get your fingers pinched.

Figure 2-149 Installation of Cover

Upper Projections

Cut Parts Lower Projections Rear Edge of the cover

Cover

Side View of
Controller Board

Cover

Lock Release Button

Controller Board

REP02-08-330
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-340

(7) Install a Controller Board.

Dropping the Controller Board might cause injury. Hold the Controller Board firmly with your
hands.

Red line Main edge connector

NOTICE: • Check that the main edge connector of the Controller Board has no deformation,
damage or sticking of dust before installing the Controller Board.
• When installing the Controller Board, hold it with both hands and install it straight
not to apply a shock to with any components.

REP02-08-340
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-350

(a) With the lever on the Controller Board opened completely, insert it into the slot of the CBXSS/
CBXSL.
(b) Push the Controller Board all the way in and close the lever completely.

NOTICE: Push the bottom of the front side of the Controller Board all the way to insert it to the
end.

(c) Tighten the screw (blue) and fix the Controller Board.

Figure 2-150 Installation of Controller Board (CBXSS/CBXSL)

CBXSS/CBXSL

Controller Board

Lever

Screw (blue)

(8) Connect all the removed cables to the Controller Board.

When connecting SAS cables, be careful not to damage the tips of the cables. (Refer to
INSTALLATION SECTION “2.10.2.1 Precautions when Connecting SAS Cables”.

REP02-08-350
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-360

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts Restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

NOTE: It may take a few minutes to be able to connect to GUM of the replaced Controller
Board.
When executing Auto Dump, check that the connection to GUM of the replaced
Controller Board is possible, and then execute it.

REP02-08-360
Hitachi Proprietary DW850/DW900/DW1000
Rev.11 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-370

(3) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and check that a Status of the replaced
Battery is “Normal.

Example: In case of CBXSS

(4) Click the [Logout] button to close the window.

6. Check of normality
Perform [Check of normality] in TROUBLESHOOTING SECTION “2.2.1 Error Recovery Procedure
when Removing/Inserting CTL”.

7. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-08-370
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-380

2.8.5 Replacing a Battery for CBSN

NOTICE: If a battery is replaced, the battery level of a CTL will be reduced until recharge.
The following is the battery level of a CTL after replacement compared to before
replacement (100%).
• When a battery in a BKMF is replaced: 50%

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-08-380
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-390

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKMs] tab in the “Controller Chassis” window and display the Battery status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-08-390
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-400

(3) <Select BKM>

Select a BKM in which a battery to be replaced is installed and click the [Replace] button.

REP02-08-400
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-08-410

(4) <Block BKM>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the BKM has the Battery to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to Device Manager-Storage Navigator
Messages.

REP02-08-410
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-420

(5) <Check the beginning of Battery replacement>

Block the BKM and check that the replacement is ready to start.
NOTE: Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-08-420
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-430

4. Battery Replacement Processing for CBSN

Location Function Name of Component Part Name

Rear View of CBSN 1 Battery • BAT (CBSN)

DKCPS1 DKCPS2

Rear view of CBSN

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the MAINT LED (red) on the CBSN DKCPS to be removed lights up.

Figure 2-151 MAINT LED Position

Rear view of CBSN

DKCPS1 DKCPS2

MAINT LED
RDY LED RDY LED
MAINT LED

REP02-08-430
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-440

(2) Remove the power cables from the DKCPS to be replaced.

Watching for short-circuits:

A Short-circuit may cause a fire.
Never insert metal or the like into the cable connector or a short-circuit may occur.

Remove the cable holder from the power cable and remove the power cable from the DKCPS.

Figure 2-152 Removing Power Cables

Latch

Cable holder Power cable

REP02-08-440
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-450

(3) Remove the DKCPS.

(a) Pull the lever while pressing the latch on the DKCPS inward.
(b) Pull out and remove the DKCPS while holding its body with both hands.

Figure 2-153 Removal of DKCPS

CBSN
DKCPS1

Shield finger

Handle
DKCPS2

Latch

REP02-08-450
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-460

(4) Remove the battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

REP02-08-460
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-470

(a) Press the lock release button on the DKCPS and remove the BKM from the BKM mounting
part of the DKCPS.
(b) Remove the cover from the BKM by sliding and lifting the cover.
(c) Put aside the battery to be replaced and pull out the cable connector from the socket while
holding the latch of the cable connector.
(d) Remove the battery to be replaced.
(e) Connect the cable connector of the new battery to the socket.
NOTE: Make sure to firmly insert the cable connector until the latch clicks.
(f) Install the new battery in the BKM.
NOTE: Route the connector cable carefully so that it will not be caught and compressed.
(g) Fix the cover on the BKM by sliding the cover.
(h) Slide the BKM where the battery was replaced into the BKM mounting part of the DKCPS
without pressing the lock release button. Push the BKM until it is locked (the lock release
button is flush with the BKM mounting part).

Figure 2-154 Removing the Battery

BKM mounting part Lock Release Button

DKCPS

BKM
Cover

Battery

Cable Connector

BKM

Socket
REP02-08-470
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-480

(5) Install the DKCPS.

NOTICE: • Wait for more than or equal to 20 seconds, and then insert the replacement
DKCPS.
• If DKCPSs are inserted randomly, malfunction may occur. Therefore, insert the
DKCPSs in two steps, Step (a) and Step (b) shown below.

(a) Insert the DKCPS into the slots just before the shield finger.
(b) Push the Power Supply gently until the latch of the DKCPS clicks and locks.

Figure 2-155 Installation of DKCPS

CBSN
DKCPS1

Shield finger

Handle
DKCPS2

Latch

(6) Connect the removed power cables to the DKCPS, and then fix a cable with a cable holder.

REP02-08-480
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-490

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts Restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-08-490
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-08-500

(3) <Controller Chassis window>

Click the [BKMs] tab in the “Controller Chassis” window and check that a Status of the replaced
Battery is “Normal.

(4) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-08-500
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-10

2.9 Replacing/Preventive Replacement of a BKM

The window and the procedure differ between the CBSS/CBSL and the CBSN
• When replacing the BKM of the CBSS/CBSL
“2.9.1 Replacing a BKM”
“2.9.2 Preventive Replacement of a BKM”
• When replacing the BKM of the CBSN
“2.9.3 Replacing a BKM for CBSN”

2.9.1 Replacing a BKM

This work is only required for the CBSS/CBSL.

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the BKM, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-09-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-20

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKM] tab in the “Controller Chassis” window to check that the status of the BKMF to
be replaced is “Warning”. See MAINTENANCE PC SECTION “3.22 Alert Display Related to
FRU (Field Replacement Unit)” for the [Status].
NOTE: Do not click the [Block] button.

• In case of CBSS • In case of CBSL

NOTE: When “Warning” is displayed in the “BKM Status”, “?” is displayed for the “Battery
Lifespan Remaining” of the batteries.
In this case, resolve “Warning” in “BKM Status” to return “?” to a numeral value
display.

REP02-09-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.6 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-30

4. BKM Replacement Processing

Location Function Name of Component Part Name

Rear view of CBSS/CBSL 1 BKM BKM

BKM-1 BKM-2

Rear view of CBSS/CBSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the CBSS/CBSL BKM to be replaced lights up or blinks.

Figure 2-156 STATUS LED Location (BKM)

STATUS LED-10 STATUS LED-20

BKM

REP02-09-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.6 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-40

(2) Replace the BKM.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

(a) Loosen the screw (blue) fixing the BKM whose STATUS LED (red) lights up or blinks.
(b) Open the lever.
(c) Pull out and remove the BKM while holding its body with both hands.
(d) With the lever opened completely, insert the BKM into the slot.
(e) Push the BKM all the way in.
(f) Close the lever completely and tighten the screw (blue) to fix the BKM.

Figure 2-157 Replacement of BKM

CBSS/CBSL

BKM
Screw (blue)
Lever
REP02-09-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-50

(3) Check that the STATUS LED (green) on the replaced BKM is blinking.

5. Restoring replacement parts by Maintenance Utility

(1) <Check BKM restoration>
Click the [BKMs] tab in the “Controller Chassis” window and check that a Status of the replaced
BKM is “Normal”.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

• In case of CBSS • In case of CBSL

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-09-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-60

2.9.2 Preventive Replacement of a BKM

This work is only required for the CBSS/CBSL.

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the BKM, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-09-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-70

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKM] tab in the “Controller Chassis” window select BKM in to perform the preventive
replacement and click the [Block] button.
• In case of CBSS • In case of CBSL

REP02-09-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-09-80

(3) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the BKM to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to Device Manager-Storage Navigator
Messages.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of Error Code and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-09-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-09-81

(4) <Check the beginning of Battery replacement>

Check that the BKM is blocked and the following message is displayed.
When a message other than the following is displayed, refer to Device Manager-Storage Navigator
Messages.

REP02-09-81
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-90

(5) <Check the Blocked status>

Click the [Close] button and check that the status of the blocked BKM is “Blocked”.
• In case of CBSS • In case of CBSL

4. BKM Replacement Processing

Location Function Name of Component Part Name

Rear view of CBSS/CBSL 1 BKM BKM

BKM-1 BKM-2

Rear view of CBSS/CBSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the CBSS/CBSL BKM to be replaced lights up.

Figure 2-158 STATUS LED Location (BKM)

STATUS LED-10 STATUS LED-20

BKM

REP02-09-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.3 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-100

(2) Replace the BKM.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

(a) Loosen the screw (blue) fixing the BKM whose STATUS LED (red) lights up.
(b) Open the lever.
(c) Pull out and remove the BKM while holding its body with both hands.
(d) With the lever of the new BKM opened completely, insert the BKM into the slot.
(e) Push the BKM all the way in.
(f) Close the lever completely and tighten the screw (blue) to fix the BKM.

Figure 2-159 Replacement of BKM

CBSS/CBSL

BKM
Screw (blue)
Lever
REP02-09-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-110

5. Restoring replacement parts by Maintenance Utility

(1) <Check replacement parts restoration>
Click the refresh button on the upper right of the window to update the window, and then check
that the status of the replaced BKM is “Normal”.
• In case of CBSS • In case of CBSL

(2) Click the [Logout] button to close the window.

6. Check that the STATUS LED (green) on the replaced BKMF is blinking or lights up.

7. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-09-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-120

2.9.3 Replacing a BKM for CBSN

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-09-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-130

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [BKMs] tab in the “Controller Chassis” window to display a BKM status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-09-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-140

(3) <Select BKM>

Select a BKM to be replaced. Click the [Replace] button.

REP02-09-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.4 Copyright © 2018, 2024, Hitachi, Ltd.
REP02-09-150

(4) <Block BKM>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the BKM to be replaced, and then click the [Block] button.
If a message other than the described is displayed, refer to Device Manager-Storage Navigator
Messages.

REP02-09-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-160

(5) <Check the beginning of BKM replacement>

Block the BKM and check that the replacement is ready to start.
NOTE: Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-09-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-170

4. BKM Replacement Processing for CBSN

Location Function Name of Component Part Name

Rear View of CBSN 1 BKM BKM

DKCPS1 DKCPS2

Rear view of CBSN

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the MAINT LED (red) on the CBSN DKCPS to be removed lights up.

Figure 2-160 MAINT LED Position

Rear view of CBSN

DKCPS1 DKCPS2

MAINT LED
RDY LED RDY LED
MAINT LED

REP02-09-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-180

(2) Remove the power cables from the DKCPS to be replaced.

Watching for short-circuits:

A Short-circuit may cause a fire.
Never insert metal or the like into the cable connector or a short-circuit may occur.

Remove the cable holder from the power cable and remove the power cable from the DKCPS.

Figure 2-161 Removing Power Cables

Latch

Cable holder Power cable

REP02-09-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-190

(3) Remove the DKCPS.

(a) Pull the lever while pressing the latch on the DKCPS inward.
(b) Pull out and remove the DKCPS while holding its body with both hands.

Figure 2-162 Removal of DKCPS

CBSN
DKCPS1

Shield finger

Handle
DKCPS2

Latch

REP02-09-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-200

(4) Replace the battery.

• If the battery leaks and gets into your eyes, immediately flush your eyes with clean water
(tap water) and do not rub your eye. Then visit the doctor immediately. If you do not seek
any treatment for your eyes, problems may occur later. Because the battery uses highly
concentrated alkaline as electrolyte, it may burn or you may lose your sight if it contacts your
skin or eyes. If the batterys liquid contacts your skin or eyes, you must flush them with plenty
of clean water and visit the doctor at once.
• If you find battery fluid leakage, adhesion of white powdery substance, or heavy corrosion/rust
on the removed BKM, BKMF, or battery itself, battery electrolyte might have leaked. Do not
touch leaked fluid or white powdery substance. If the batterys liquid contacts your skin or eyes,
you must flush them with plenty of clean water and visit the doctor at once.

If you find battery fluid leakage on the removed BKM, BKMF, or battery itself, contact the
Technical Support Division. You also need to replace the Controller Board on the cluster where
the removed part was installed and the other parts installed in the Controller Board. If you do not
replace the parts corroded by battery electrolyte, the storage system may be down.

REP02-09-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.9.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-210

(a) Press the lock release button on the DKCPS and remove the BKM from the BKM mounting
part of the DKCPS.
(b) Remove the cover from the removed BKM by sliding and lifting the cover. Do the same also
for the new BKM.
(c) Put aside the battery in the removed BKM and pull out the cable connector from the socket
while holding the latch of the cable connector.
(d) Remove the battery from the removed BKM.
(e) Connect the cable connector of the removed battery to the socket in the new BKM.
NOTE: Make sure to firmly insert the cable connector until the latch clicks.
(f) Install the battery in the new BKM.
NOTE: Route the connector cable carefully so that it will not be caught and compressed.
(g) Fix the cover on the BKM by sliding the cover.
(h) Slide the BKM where the battery was replaced into the BKM mounting part of the DKCPS
without pressing the lock release button. Push the BKM until it is locked (the lock release
button is flush with the BKM mounting part).

Figure 2-163 Replacing the BKM

Lock Release Button

BKM mounting part
DKCPS

Cover BKM

Battery

Cable Connector

BKM

Socket

REP02-09-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-220

(5) Install the DKCPS.

NOTICE: • Wait for more than or equal to 20 seconds, and then insert the replacement
DKCPS.
• If DKCPSs are inserted randomly, malfunction may occur. Therefore, insert the
DKCPSs in two steps, Step (a) and Step (b) shown below.

(a) Insert the DKCPS into the slots just before the shield finger.
(b) Push the Power Supply gently until the latch of the DKCPS clicks and locks.

Figure 2-164 Installation of DKCPS

CBSN
DKCPS1

Shield finger

Handle
DKCPS2

Latch

(6) Connect the removed power cables to the DKCPS, and then fix a cable with a cable holder.

REP02-09-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-230

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts Restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-09-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-09-240

(3) <Check BKM restoration>

Click the [BKMs] tab in the “Controller Chassis” window and check that a Status of the replaced
BKM is “Normal.

(4) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-09-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-10

2.10 Replacing a Cache Flash Memory (CFM)

The window and the procedure differ between the CBXSS/CBXSL, the CBSS/CBSL, the CBSN and the
CBLH.
• When replacing the Cache Flash Memory of the CBXSS/CBXSL
“2.10.3 Replacing a Cache Flash Memory for CBXSS/CBXSL”
• When replacing the Cache Flash Memory of the CBSS/CBSL
“2.10.1 Replacing a Cache Flash Memory for CBSS/CBSL”
• When replacing the Cache Flash Memory of the CBSN
“2.10.4 Replacing a Cache Flash Memory for CBSN”
• When replacing the Cache Flash Memory of the CBLH
“2.10.2 Replacing a Cache Flash Memory for CBLH”

NOTE: After a CFM is replaced in either of CTL1 or CTL2, the firmware file is automatically
copied from a CFM in the other CTL.
If both a CFM in CTL1 and a CFM in CTL2 are replaced, the firmware file is not
copied. Refer to TROUBLESHOOTING SECTION “3.60 Recovery Procedure
When CFM Failure Occurs (SIM = 30750x)” and perform the firmware update after
replacing CFMs.

2.10.1 Replacing a Cache Flash Memory for CBSS/CBSL

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Cache Flash Memory, connect the Maintenance PC and Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-10-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.6.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-20

3. Selecting replacement parts by Maintenance Utility

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) Check the status of Cache Flash Memory

Select the [CFMs] tab and check the status of the Cache Flash Memory on the “Controller Chassis”
window. See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field
Replacement Unit)” for the [Status].
• In case of CBSS • In case of CBSL

NOTE: Even when BM5E or BM6E (encryption CFM) is installed, its CFM type is displayed
as “BM55” or “BM65” in the Type column in the above window.

REP02-10-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-30

(3) <Select Cache Flash Memory>

Select a Cache Flash Memory to be replaced and click the [Replace] button.
• In case of CBSS • In case of CBSL

NOTE: Even when BM5E or BM6E (encryption CFM) is installed, its CFM type is displayed
as “BM55” or “BM65” in the Type column in the above window.

REP02-10-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-31

(4) <Block Cache Flash Memory>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Cache Flash Memory to be replaced is correct.
To replace both CFM-1 and CFM-2 due to blockade, check the checkbox for “Forcibly run without
safety checks” at the time of the first CFM replacement.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of "Error Code" and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-10-31
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-40

(5) <Check the beginning of Cache Flash Memory replacement>

Check that the Cache Flash Memory is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-10-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-50

4. CBSS/CBSL Cache Flash Memory Replacement Processing

Location Function Name of Component Part Name

Rear of CBSS1/CBSL1 in 1 Cache Flash Memory • DW-F850-BM15
which CTLBDWs are installed
or CBSS2/CBSL2 (*1)
Rear of CBSS1/CBSL1 in • DW-F850-BM25
which CTLCLSs are installed
(*1)
*1: For details of Controller Board names, see THEORY OF OPERATION SECTION “1.4. 2 Names
of Controller Boards for VSP G350 and VSP F350”.

CFM-1 CFM-2 CFM-1 CFM-2

CBSS1/CBSL1 in which CTLBDWs are installed or CBSS1/CBSL1 in which CTLCLSs are installed
CBSS2/CBSL2 (rear view) (rear view)

REP02-10-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-60

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALARM LED (red) on the CBSS/CBSL Cache Flash Memory to be replaced lights
up. When the LED does not light up, check the location of the Cache Flash Memory to be replaced
in the “Maintenance Utility” window.

Figure 2-165 ALARM LED Position

ALARM LED (red) ALARM LED (red)

Cache Flash Memory

(2) Replace the Cache Flash Memory.

(a) Loosen the screw (blue) fixing the failed Cache Flash Memory.
(b) Open the lever.
(c) Pull out and remove the Cache Flash Memory while holding its body with both hands.
(d) With the lever opened completely, insert the new Cache Flash Memory into the slot.
(e) Push the Cache Flash Memory all the way in.
(f) Close the lever completely and tighten the screw (blue) to fix the Cache Flash Memory.

Figure 2-166 Replacement of Cache Flash Memory

CBSS/CBSL

Cache Flash Memory

Screw (blue) Lever

REP02-10-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-70

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-10-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-80

(3) <Check Cache Flash Memory restoration>

Click the [CFMs] tab in the “Controller Chassis“ window and check that a Status of the replaced
Cache Flash Memory is “Normal”.
• In case of CBSS • In case of CBSL

NOTE: Even when BM5E or BM6E (encryption CFM) is installed, its CFM type is displayed
as “BM55” or “BM65” in the Type column in the above window.

6. Check of normality
Perform [Check of normality] in TROUBLESHOOTING SECTION “2.2.1 Error Recovery Procedure
when Removing/Inserting CTL”.

7. Checking each firmware version in Cache Flash Memory

In the “Maintenance” window, click the [Version] button. Then, check that each firmware version
displayed in the [MP Ver.(Curt./FM)] tab is not highlighted in red/white (see MAINTENANCE PC
SECTION “5.12.2 Version of Firmware”).
• If there is no firmware version that is highlighted in red/white, go to Step 8.
• If there is any firmware version that is highlighted in red/white, update the firmware online using
the installation media for the SVP of the version applied to the Storage System (see FIRMWARE
SECTION “3. Update Firmware”).
• The firmware update to be performed here aims to save the firmware of the version running in the
Storage System to the Cache Flash Memory after the replacement.
• Since this is the update to the same version of the firmware running in the Storage System, a
performance is not affected by rebooting MP described in FIRM03-150 (“Table 3-3”).
• Set the Update Type to “Online (by default)” and the Reboot pattern to “by 1/4 (by default)”.
• Check the checkbox for “Forcibly upload the firmware.” in Step 5 in FIRMWARE SECTION
“3.3.1 Updating Firmware of the Storage System”.

REP02-10-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.11 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-81

8. Click the [Logout] button to close the “Maintenance Utility” window.

9. Get the error information

(1) Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.
(2) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

10. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-10-81
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-90

2.10.2 Replacing a Cache Flash Memory for CBLH

NOTE : • It is necessary to match the type (model name) of CFM-10/20 and CFM-11/21
(addition side).
When adding Cache Memories, check the model name of CFM-10/20 and add the
same model.
• When replacing Cache Memories, it is necessary to match the type (model name)
defined in the configuration information.
Example: When the configuration information is defined as BM35, replacing to
BM45 is impossible.

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Cache Flash Memory, connect the Maintenance PC and Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-10-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-100

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CFMs] tab in the “Controller Chassis” window to display a Cache Flash Memory status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

NOTE: For VSP E990, E1090

Even when BM5E or BM6E (encryption CFM) is installed, its CFM type is displayed
as “BM55” or “BM65” in the Type column in the above window.

REP02-10-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-110

(3) <Select CFM>

Select a CFM to be replaced. Click the [Replace] button.

NOTE: For VSP E990, E1090

Even when BM5E or BM6E (encryption CFM) is installed, its CFM type is displayed
as “BM55” or “BM65” in the Type column in the above window.

REP02-10-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-111

(4) <Block Cache Flash Memory>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Cache Flash Memory to be replaced is correct.
To replace all CFMs due to blockade, check the checkbox for “Forcibly run without safety checks”
at the time of the first CFM replacement.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-10-111
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-120

(5) <Check the beginning of Cache Flash Memory replacement>

Check that the Cache Flash Memory is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-10-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-130

4. Cache Flash Memory for CBLH Replacement Processing

Location Function Name of Component Part Name

Front of CBLH1 1 Cache Flash Memory • DW-F850-BM35
Front of CBLH2 • DW-F850-BM35
• DW-F850-BM45
Front of CBLHN • DW-F850-BM55
• DW-F850-BM65
• DW-F850-BM5E
• DW-F850-BM6E
Front of CBLMH4 • DW-F1000-BM65
• DW-F1000-BM6E

CFM-20 CFM-21

Front view of CBLH CFM-10 CFM-11

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. See 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBLH Cache Flash Memory to be replaced lights up. When
the LED does not light up, check the location of the Cache Flash Memory to be replaced in the
“Maintenance Utility” window.

Figure 2-167 ALM LED Location

ALM LED (red)

ALM LED (red)

Cache Flash Memory

REP02-10-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-140

(2) Replace the Cache Flash Memory.

NOTE: For VSP E990, E1090
In the case of replacing a CFM that has a failure or preventive replacement, confirm
that the CFM type (BM55, BM5E, BM65, or BM6E) is the same between the CFM to
be installed and the CFM to be removed by checking the labels on the CFMs.
In the case of type change CFM replacement (non-encryption CFM to/from
encryption CFM), the CFM to be installed must be BM5E when the CFM to be
removed is BM55, or vice versa. The CFM to be installed must be BM6E when the
CFM to be removed is BM65, or vice versa.
Be sure to confirm the CFM type (BM55, BM5E, BM65, or BM6E) by checking the
CFM label, because even when BM5E or BM6E (encryption CFM) is installed, its
CFM type is displayed as “BM55” or “BM65” on Maintenance Utility.

CFM type BM55 BM65 BM5E BM6E

Label BM 5 5 BM 6 5 BM 5 e BM 6 e
ALM ALM ALM ALM

REP02-10-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.7 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-141

(a) Loosen the screw (blue) fixing the failed Cache Flash Memory.
(b) Open the lever.
(c) Pull out and remove the Cache Flash Memory while holding its body with both hands.
(d) With the lever opened completely, insert the new Cache Flash Memory into the slot.
(e) Push the Cache Flash Memory all the way in.
(f) Close the lever completely.
(g) Tighten the screw (blue) to fix the Cache Flash Memory.

Figure 2-168 Replacement of Cache Flash Memory

CBLH

Lever

Cache Flash Memory

Screw (blue)

REP02-10-141
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-150

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-10-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-160

(3) <Check Cache Flash Memory restoration>

Click the [CFMs] tab in the “Controller Chassis” window and check that a Status of the replaced
Cache Flash Memory is “Normal”.

NOTE: For VSP E990, E1090

Even when BM5E or BM6E (encryption CFM) is installed, its CFM type is displayed
as “BM55” or “BM65” in the Type column in the above window.

6. Checking each firmware version in Cache Flash Memory

In the “Maintenance” window, click the [Version] button. Then, check that each firmware version
displayed in the [MP Ver.(Curt./FM)] tab is not highlighted in red/white (see MAINTENANCE PC
SECTION “5.12.2 Version of Firmware”).
• If there is no firmware version that is highlighted in red/white, go to Step 8.
• If there is any firmware version that is highlighted in red/white, update the firmware online using
the installation media for the SVP of the version applied to the Storage System (see FIRMWARE
SECTION “3. Update Firmware”).
• The firmware update to be performed here aims to save the firmware of the version running in the
Storage System to the Cache Flash Memory after the replacement.
• Since this is the update to the same version of the firmware running in the Storage System, a
performance is not affected by rebooting MP described in FIRM03-150 (“Table 3-3”).
• Set the Update Type to “Online (by default)” and the Reboot pattern to “by 1/4 (by default)”.
• Check the checkbox for “Forcibly upload the firmware.” in Step 5 in FIRMWARE SECTION
“3.3.1 Updating Firmware of the Storage System”.

7. Required work for type (encryption/non-encryption) change CFM replacement

Replace the other CFMs on the storage system with different type (encryption/non-encryption) CFMs by
repeating the procedure from Step 3.
NOTE: Encryption CFMs and non-encryption CFMs cannot be mixed in a storage system.
The type (encryption/non-encryption) of all CFMs must be the same.

8. Click the [Logout] button to close the “Maintenance Utility” window.

REP02-10-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.7 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-161

9. Get the error information

(1) Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.
(2) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

10. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-10-161
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-170

2.10.3 Replacing a Cache Flash Memory for CBXSS/CBXSL

NOTE: The Controller Board is blocked by this maintenance work. The path between
the channel in the target Controller Board and the host is disconnected due to the
Controller Board blockage. Check that the alternate path of the path that uses the
channel in the Controller Board is set for the channel in the other Controller Board.
If the alternate path is not set, it is necessary to set the alternate path or stop host I/O.
Consult with the customer and then perform the work.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Cache Flash Memory on the Controller Board 1, connect the maintenance PC and the
Controller Board 2.
When replacing the Cache Flash Memory on the Controller Board 2, connect the maintenance PC and the
Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-10-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-180

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CTLs] tab in the Controller Chassis” window to display a Cache Flash Memory status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

Example: In case of CBXSS

REP02-10-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-190

(3) <Select Controller Board>

Click [Replace] and select a Controller Board in which a Cache Flash Memory is installed.
Example: In case of CBXSS

REP02-10-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-191

(4) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the Controller Board has the Cache Flash Memory to be replaced, and then click the
[Block] button. To replace both CFM-1 and CFM-2 due to blockade, check the checkbox for
“Forcibly run without safety checks” at the time of the first CFM replacement. If a message other
than the described is displayed, refer to “Device Manager-Storage Navigator Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-10-191
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-200

(5) <Check Controller Board>

Check that the Controller Board to replace the Cache Flash Memory is correct again and click the
[OK] button.

(6) <Check the beginning of Cache Flash Memories replacement>

Check that the Controller Board is blocked and becomes ready Cache Flash Memory replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-10-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.13 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-210

4. CBXSS/CBXSL Cache Flash Memory Replacement Processing

Location Function Name of Component Part Name

Rear View of CBXSS/CBXSL 1 Cache Flash Memory • BM05 (CBXSS/CBXSL)

Controller Board 1 Controller Board 2

Rear view of CBXSS/CBXSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBXSS/CBXSL Controller Board to be removed lights up.

Figure 2-169 ALM LED Position

ALM LED (red)

Controller Board

(2) Remove all the cables connected to the Controller Board.

Remove the cables from the channel ports with care so as not to damage the cables (see “1.1.13
Notes on Removing Optical Cables”).

REP02-10-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-220

(3) Remove the Controller Board from the CBXSS/CBXSL.

(a) Loosen the screw (blue) which fixes the Controller Board () and open the lever to pull out ().
(b) Pull out and remove the Controller Board while holding its body with both hands.

Dropping the Controller Board may cause injury. Keep hands securely on array. Be aware of the
red line marked on the Controller Board top - when sliding the Controller Board out of the rail
terminal past this mark, keep a firm hold on the Controller Board.

Red line

NOTICE: When removing the Controller Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

Figure 2-170 Removal of Controller Board (CBXSS/CBXSL)

CBXSS/CBXSL

Lever

Controller Board

Screw (blue)

REP02-10-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-230

NOTICE: After removing the Controller Board, the LEDs (POWER/READY/WARNING/ALARM)

might go out.
If the LED on the front goes out, check that anything other than the Controller Board
is normal in the Maintenance Utility window and continue the replacement.
The READY LED (green) on the front of CBXSS/CBXSL lights up after performing
5. Restoring replacement parts by Maintenance Utility of the 2.10.3 .

(4) While pressing the lock release button on the cover (), slide the cover in the direction of the
arrow () with your hands on the blue marks.

When attaching or removing the cover, be careful not to hold the rear edge of the cover (hatched
area in the figure below). Otherwise, you might get your fingers pinched.

Figure 2-171 Removal of Cover

Rear Edge of the cover

Cover
Blue Mark

Lock Release Button

Controller Board

REP02-10-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-240

(5) Replace the Cache Flash Memory.

(a) Press the clip () on the Controller Board to release the lock of the failed Cache Flash
Memory. If the Cache Flash Memory cannot be fully lifted after being unlocked, lift it carefully
not to hit it against the clip.
NOTE: If you lift the Cache Flash Memory by force, the connector might be damaged.
(b) Pull out the Cache Flash Memory in the arrow direction ().
(c) Insert the new Cache Flash Memory into the connector of the Controller Board in the arrow
direction ().
(d) Secure the Cache Flash Memory by pressing it in the arrow direction ().

Figure 2-172 Replacing the Cache Flash Memory

Cache Flash Memory

Controller Board

REP02-10-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-250

(6) Attach the cover to the Controller Board with the upper projections of the Controller Board placed
on the cut parts of the cover. Push the cover in the arrow direction, and slide it until locked.
NOTE: Make sure to firmly attach the cover until the lock release button clicks.

When attaching or removing the cover, be careful not to hold the rear edge of the cover (hatched
area in the figure below). Otherwise, you might get your fingers pinched.

Figure 2-173 Installation of Cover

Upper Projections

Cut Parts Lower Projections Rear Edge of the cover

Cover

Side View of
Controller Board

Cover

Lock Release Button

Controller Board

REP02-10-250
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-260

(7) Install a Controller Board.

Dropping the Controller Board might cause injury. Hold the Controller Board firmly with your
hands.

Red line Main edge connector

NOTICE: • Check that the main edge connector of the Controller Board has no deformation,
damage or sticking of dust before installing the Controller Board.
• When installing the Controller Board, hold it with both hands and install it straight
not to apply a shock to with any components.

REP02-10-260
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-270

(a) With the lever on the Controller Board opened completely, insert it into the slot of the CBXSS/
CBXSL.
(b) Push the Controller Board all the way in and close the lever completely.

NOTICE: Push the bottom of the front side of the Controller Board all the way to insert it to the
end.

(c) Tighten the screw (blue) and fix the Controller Board.

Figure 2-174 Installation of Controller Board (CBXSS/CBXSL)

CBXSS/CBXSL

Controller Board

Lever

Screw (blue)

(8) Connect all the removed cables to the Controller Board.

When connecting SAS cables, be careful not to damage the tips of the cables. (Refer to
INSTALLATION SECTION “2.10.2.1 Precautions when Connecting SAS Cables”.

REP02-10-270
Hitachi Proprietary DW850/DW900/DW1000
Rev.8 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-280

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

NOTE: It may take a few minutes to be able to connect to GUM of the replaced Controller
Board.
When executing Auto Dump, check that the connection to GUM of the replaced
Controller Board is possible, and then execute it.

NOTE: In the procedure for replacing both CFM-1 and CFM-2, the error 30762-208767
“Restoring the specified part cannot be performed.” occurs at the time of the first CFM
replacement. Proceed to the second CFM replacement if there is not any other failure
part.

REP02-10-280
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-290

(3) Controller Chassis window

Click the [CTLs] tab in the “Controller Chassis” window and check that a Status of the replaced
Cache Flash Memory is “Normal”.

Example: In case of CBXSS

6. Checking each firmware version in Cache Flash Memory

In the “Maintenance” window, click the [Version] button. Then, check that each firmware version
displayed in the [MP Ver.(Curt./FM)] tab is not highlighted in red/white (see MAINTENANCE PC
SECTION “5.12.2 Version of Firmware”).
• If there is no firmware version that is highlighted in red/white, go to Step 7.
• If there is any firmware version that is highlighted in red/white, update the firmware online using
the installation media for the SVP of the version applied to the Storage System (see FIRMWARE
SECTION “3. Update Firmware”).
• The firmware update to be performed here aims to save the firmware of the version running in the
Storage System to the Cache Flash Memory after the replacement.
• Since this is the update to the same version of the firmware running in the Storage System, a
performance is not affected by rebooting MP described in FIRM03-150 (“Table 3-3”).
• Set the Update Type to “Online (by default)” and the Reboot pattern to “by 1/4 (by default)”.
• Check the checkbox for “Forcibly upload the firmware.” in Step 5 in FIRMWARE SECTION
“3.3.1 Updating Firmware of the Storage System”.

7. Click the [Logout] button to close the “Maintenance Utility” window.

8. Get the error information

(1) Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.
(2) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

9. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-10-290
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-300

2.10.4 Replacing a Cache Flash Memory for CBSN

1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Cache Flash Memory, connect the Maintenance PC and Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-10-300
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-310

3. Selecting replacement parts by Maintenance Utility

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) Check the status of Cache Flash Memory

Select the [CFMs] tab and check the status of the Cache Flash Memory on the “Controller Chassis”
window. See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field
Replacement Unit)” for the [Status].

NOTE: Even when BM7E (encryption CFM), BM70A (new CFM), or BM7EA (new
encryption CFM) is installed, its CFM type is displayed as “BM70” in the Type
column in the above window.

REP02-10-310
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-320

(3) <Select Cache Flash Memory>

Select a Cache Flash Memory to be replaced and click the [Replace] button.

NOTE: Even when BM7E (encryption CFM), BM70A (new CFM), or BM7EA (new
encryption CFM) is installed, its CFM type is displayed as “BM70” in the Type
column in the above window.

REP02-10-320
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-321

(4) <Block Cache Flash Memory>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Cache Flash Memory to be replaced is correct.
To replace both CFM-1 and CFM-2 due to blockade, check the checkbox for “Forcibly run without
safety checks” at the time of the first CFM replacement.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-10-321
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-330

(5) <Check the beginning of Cache Flash Memory replacement>

Check that the Cache Flash Memory is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-10-330
Hitachi Proprietary DW850/DW900/DW1000
Rev.16 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-340

4. CBSN Cache Flash Memory Replacement Processing

Location Function Name of Component Part Name

Rear View of CBSN 1 Cache Flash Memory • DW-F900-BM70
• DW-F900-BM7E
• DW-F900-BM70A
• DW-F900-BM7EA

NOTICE: Each CFM part name is incompatible with the others. Check spare part CFM which is
same part name as originally installed CFM before CFM insertion.

CFM-2

Rear view of CBSN CFM-1

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALARM LED (red) on the CBSN Cache Flash Memory to be replaced lights up.
When the LED does not light up, check the location of the Cache Flash Memory to be replaced in
the “Maintenance Utility” window.

Figure 2-175 ALARM LED Position

ALARM LED (red)

Cache Flash Memory

REP02-10-340
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-350

(2) Replace the Cache Flash Memory.

NOTICE: When removing the Cache Flash Memory, hold it with both hands and remove it
straight not to apply a shock to with any components.

Cache Flash Memory Main edge connector

(a) Pull out and remove the failed Cache Flash Memory while pressing the levers on the Cache
Flash Memory inward.
(b) Insert the new Cache Flash Memory to be added into the slot just before the shield finger.
(c) Push the Cache Flash Memory gently all the way in.

NOTICE: Insert the Cache Flash Memory to the end by pushing the front side of the levers until
the red line is hidden.

Red Line

Figure 2-176 Replacement of Cache Flash Memory

CBSN

Cache Flash Memory

Lever

REP02-10-350
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-360

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-10-360
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-10-370

(3) <Check Cache Flash Memory restoration>

Click the [CFMs] tab in the “Controller Chassis“ window and check that a Status of the replaced
Cache Flash Memory is “Normal”.

NOTE: Even when BM7E (encryption CFM), BM70A (new CFM), or BM7EA (new
encryption CFM) is installed, its CFM type is displayed as “BM70” in the Type
column in the above window.

6. Checking each firmware version in Cache Flash Memory

In the “Maintenance” window, click the [Version] button. Then, check that each firmware version
displayed in the [MP Ver.(Curt./FM)] tab is not highlighted in red/white (see MAINTENANCE PC
SECTION “5.12.2 Version of Firmware”).
• If there is no firmware version that is highlighted in red/white, go to Step 7.
• If there is any firmware version that is highlighted in red/white, update the firmware online using
the installation media for the SVP of the version applied to the Storage System (see FIRMWARE
SECTION “3. Update Firmware”).
• The firmware update to be performed here aims to save the firmware of the version running in the
Storage System to the Cache Flash Memory after the replacement.
• Since this is the update to the same version of the firmware running in the Storage System, a
performance is not affected by rebooting MP described in FIRM03-150 (“Table 3-3”).
• Set the Update Type to “Online (by default)” and the Reboot pattern to “by 1/4 (by default)”.
• Check the checkbox for “Forcibly upload the firmware.” in Step 5 in FIRMWARE SECTION
“3.3.1 Updating Firmware of the Storage System”.

7. Click the [Logout] button to close the “Maintenance Utility” window.

8. Get the error information

(1) Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.
(2) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

9. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.
REP02-10-370
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-10

2.11 Replacing a LAN Board

2.11.1 Replacing a LAN Board for CBLH

NOTE: The Controller Board is blocked by this maintenance work. The path between the
Channel Board in the target Controller Board and the host is disconnected due to
the Controller Board blockage. Check that the alternate path of the path that uses
the Channel Board in the Controller Board is set for the Channel Board in the other
Controller Board. If the alternate path is not set, it is necessary to set the alternate path
or stop host I/O. Consult with the customer and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that
paths that pass through the part to be replaced should be blocked manually in
advance. For related functions and procedure, refer to documentation for the multi-
path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the LAN board on Controller Board 1, connect the Maintenance PC and Controller
Board 2.
When replacing the LAN board on Controller Board 2, connect the Maintenance PC and Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-11-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-20

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [LANBs] tab in the “Controller Chassis” window to display a LAN Board status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

NOTE: Do not reset the HUB except when directed by the Technical Support Division.

REP02-11-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-30

(3) <Select Controller Board>

(a) Click the [CTLs] tab.
(b) Click [Replace] button, and select the Controller Board in which the LAN Board to be replaced
is installed.

REP02-11-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-31

(4) <Block Controller Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes
on Maintenance Work for the Storage System for which External Paths Are Configured .
This checkbox is displayed only when Maintenance Utility is started from the Web Console
window or the MPC window.
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Check that the Controller Board has the LAN Board to be replaced, and then click the [Block]
button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE: The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-11-31
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-40

(5) <Check Controller Board>

Check that the Controller Board to replace the LAN Board is correct again and click the [OK]
button.

(6) <Check the beginning of LAN Board replacement>

Check that the Controller Board is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-11-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-50

4. CBLH1/CBLH2/CBLHN/CBLMH4 LAN Board Replacement Processing

Location Function Name of Component Part Name

Rear View of CBLH1/CBLH2/ 1 LAN Board LAN Board (Type A)
CBLHN

Rear View of CBLMH4 LAN Board (Type B)

LAN2 LAN2

LAN1 LAN1
Rear view of CBLH1/CBLH2/CBLHN Rear view of CBLMH4

There are two types of LAN boards.

LAN board (Type A) LAN board (Type B)

REP02-11-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-60

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the ALM LED (red) on the CBLH Controller Board to be replaced lights up. When the
LED does not light up, check the location of the LAN Board to be replaced in the “Maintenance
Utility” window.

Figure 2-177 ALM LED Position

ALM LED (red)

ALM LED (red)

Controller Board

(2) Loosen the right and left screws (blue) on the lever of the Controller Board to be replaced in the
front of the CBLH and open the lever.

Figure 2-178 Removing Controller Board (CBLH)

Screw (blue)
Lever
Screw (blue)

Lever

NOTICE: After removing the Controller Board, the LEDs (POWER/READY/WARNING/ALARM)

might go out.
If the LED on the front goes out, check that anything other than the Controller Board
is normal in the Maintenance Utility window and continue the replacement.
The READY LED (green) on the front of CBLH lights up after performing
5. Restoring replacement parts by Maintenance Utility of the 2.11.1 .

REP02-11-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-70

(3) Replace the LAN Board.

NOTICE: The LAN ALARM LED on the LAN Board to be replaced does not light up. The
LAN Board installed in the removed Controller Board is the target for replacement.
The PORT LEDs on all CHBs/DKBs and the Link LEDs on all PECBs go off on the
removed Controller Board. Identify the LAN Board to be replaced by checking the
statuses of those LEDs.

PORT LED
PORT LED PORT LED

Rear view of CBLH

REP02-11-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-71

NOTICE: When removing the LAN Board, hold it with both hands and remove it straight not to
apply a shock to with any components.

Main edge Connector

LAN Board

When installing a LAN Board, insert it into a slot by using the following Step (c) and
Step (d). If you do not do so, an unexpected error might be caused by applying a
strong impact to the connector on the backboard with which the LAN Board comes
into contact.

Do not press the metal plate surface, which is the part with oblique lines shown in the
figure below, when inserting a LAN Board into a slot.

Metal plate surface

(a) Loosen the one screw (blue) which fixed the LAN Board.
(b) Pull out and remove the LAN Board while holding its screw.

REP02-11-71
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-72

(c) Slowly insert the new LAN Board into a slot by pressing the screw (blue) until the screw
thread touches the frame of the slot opening.

Frame of the slot opening

Screw (blue)

Thread of the screw (blue)

The screw (blue) moves
toward you when you release
your hand from the screw.

Frame of the slot opening Frame of the slot opening

(d) Press and tighten the screw (blue).

REP02-11-72
Hitachi Proprietary DW850/DW900/DW1000
Rev.4.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-80

Figure 2-179 Replacement of LAN Board

CBLH

LAN Board

Screw (blue)

Shield finger

(4) Push the Controller Board all the way in and close the right and left levers completely.

NOTICE: Push the bottom of the front side of the Controller Board all the way to insert it to the
end.

(5) Tighten the screws (blue) and fix the Controller Board.

Figure 2-180 Fixing the Controller Board

Lever

Screws (blue)
Screws (blue)

Lever

REP02-11-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-90

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-11-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.11 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-11-100

(3) <Check LAN Board restoration>

Click the [LANBs] tab in the “Controller Chassis” window and check that a Status of the replaced
LAN Board is “Normal”.

(4) Click the [Logout] button to close the window.

(5) <Get the error information>

Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.

(6) See MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the error
information.

6. Check of normality
Perform [Check of normality] in TROUBLESHOOTING SECTION “2.2.1 Error Recovery Procedure
when Removing/Inserting CTL”.

7. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-11-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-10

2.12 Replacing a Channel Board (CHB)

The window and the procedure differ between the CBSS/CBSL, the CBLH, the CBSN and Channel Board
Box.
• When replacing the Channel Board of the CBSS/CBSL
“2.12.1 Replacing a Channel Board for CBSS/CBSL”
• When replacing the Channel Board of the CBSN
“2.12.4 Replacing a Channel Board for CBSN”
• When replacing the Channel Board of the CBLH
“2.12.2 Replacing a Channel Board for CBLH”
• When replacing the Channel Board of the Channel Board Box
“2.12.3 Replacing a Channel Board for Channel Board Box”

NOTICE: Remote paths for remote copy are disconnected due to a Channel Board blockage.
So, if remote paths are used for TC/GAD, pairs might be suspended and the
response from the host is delayed. If remote paths are used for UR, pairs might be
suspended due to a failure caused by high or full journal utilization.
Therefore, before starting Channel Board maintenance, ensure that there are
alternate paths for the remote paths and the number of remote paths is not less than
the minimum number.

2.12.1 Replacing a Channel Board for CBSS/CBSL

NOTE: This maintenance work stops I/O from the host connected to the Channel Board to be
replaced. Since the alternate path setting might be required, consult with the customer,
and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that
paths that pass through the part to be replaced should be blocked manually in
advance. For related functions and procedure, refer to documentation for the multi-
path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Channel Boards, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-12-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-20

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CHBs] tab in the “Controller Chassis” window to display a Channel Board status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].
• In case of CBSS • In case of CBSL

REP02-12-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-30

(3) <Select Channel Board>

Select a Channel Board to be replaced. Click the [Replace] button.
• In case of CBSS • In case of CBSL

REP02-12-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-31

(4) <Block Channel Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
About Forcibly block :
If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes on
Maintenance Work for the Storage System for which External Paths Are Configured .
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Channel Board to be replaced is correct.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-12-31
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-40

(5) <Check the beginning of Channel Board replacement>

Check that the Channel Board is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-12-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-50

4. Channel Board for CBSS/CBSL replacement processing

Location Replacement parts name Part Name

Rear View of CBSS/CBSL 1 Channel Board • DW-F800-4HF32R (32 G FC)
• DW-F800-2HS10S (10 G iSCSI (Optic))
• DW-F800-2HS10B (10 G iSCSI (Copper))

CHB-1A CHB-1B CHB-2A CHB-2B

CBSS/CBSL (Rear view)

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the Channel Board to be replaced lights up. When the LED
does not light up, check the location of the Channel Board to be replaced in the “Maintenance
Utility” window.

Figure 2-181 STATUS LED Location

CHB-1A CHB-1B CHB-2A CHB-2B

STATUS LED

For 16 G (4 port) FC/32 G (4 port) FC

Channel Board
STATUS LED STATUS LED

For 10 G iSCSI (Optic) Channel Board For 10 G iSCSI (Copper) Channel Board

REP02-12-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-60

(2) Remove the cables from the Channel Board to be replaced.

(3) Replace the Channel Board.

Install the Channel Board (CHB) for CBSS/CBSL upside down.

NOTICE: When removing the Channel Board, hold it with both hands and remove it straight not
to apply a shock to with any components.

Main edge connector

Channel Board

When installing a Channel Board, insert it into a slot by using the procedure
described in Step (c). If you do not do so, an unexpected error might be caused by
applying a strong impact to the connector on the backboard with which the Channel
Board comes into contact.

Do not press the metal plate surface, which is the part with oblique lines shown in the
figure below, when inserting a Channel Board into a slot.

Metal plate surface

(a) Removing the Channel Board

(i) Loosen the two screws (blue) which fix the module.
(ii) Pull out and remove the Channel Board while holding the screws (blue).
(b) Moving the Small Form-Factor Pluggable (SFP)
If the following condition is met, mount the Small Form-Factor Pluggable (SFP) in the
removed Channel Board (CHB) on a new Channel Board (CHB). If the following condition is
not met, go to Step (c) without mounting the Small Form-Factor Pluggable (SFP).
[When replacing 32 Gbps/16 Gbps (4-port) CHB]
(i) Pull the Small Form-Factor Pluggable (SFP) lever down toward you and pull out the Small
Form-Factor Pluggable (SFP) from the removed CHB.
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing the
lever open toward you.
(ii) Check the insertion direction of the Small Form-Factor Pluggable (SFP) removed in Step (i),
and insert it into the same location on the new CHB until it clicks.
REP02-12-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-70

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

(c) Installing the Channel Board

(i) Slowly insert the new Channel Board into a slot by pressing the left and right screws (blue)
until the screw threads touch the frame of the slot opening.

Frame of the slot opening

Screw (blue)

Screw (blue)
Thread of the screw (blue)
The screw (blue) moves
toward you when you release
your hand from the screw.

Frame of the slot opening Frame of the slot opening

(ii) Press and tighten the left or right screw (blue).

(iii) Press and tighten the other screw (blue).

REP02-12-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-71

Figure 2-182 Replacement of Channel Board (CBSS/CBSL)

Channel Board
CBSS/CBSL
Shield finger
Screw (blue)

Screw (blue)
Cable
Install the Channel Board
(CHB) for CBSS/CBSL
upside down.

REP02-12-71
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-80

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Channel Board.

NOTE: Check that cable latch clicks and the cables are surely connected.

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-12-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-90

(3) <Check Channel Board restoration>

Click the [CHBs] tab in the “Controller Chassis” window and check that a Status of the replaced
Channel Board is “Normal”.
• In case of CBSS • In case of CBSL

(4) Click the [Logout] button to close the window.

(5) <Get the error information>

Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.

(6) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-12-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.12 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-100

2.12.2 Replacing a Channel Board for CBLH

NOTE: This maintenance work stops I/O from the host connected to the Channel Board to be
replaced. Since the alternate path setting might be required, consult with the customer,
and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that
paths that pass through the part to be replaced should be blocked manually in
advance. For related functions and procedure, refer to documentation for the multi-
path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Channel Boards, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-12-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-110

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CHBs] tab in the “Controller Chassis” window to display a Channel Board status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-12-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-120

(3) <Select Channel Board>

Select a Channel Board to be replaced. Click the [Replace] button.

REP02-12-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-121

(4) <Block Channel Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
About Forcibly block :
If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes on
Maintenance Work for the Storage System for which External Paths Are Configured .
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Channel Board to be replaced is correct.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-12-121
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-130

(5) <Check the beginning of Channel Board replacement>

Check that the Channel Board is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-12-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-140

4. Channel Board for CBLH replacement processing

Location Replacement parts name Part Name

Rear of CBLH1/CBLH2/ 1 Channel Board • DW-F800-4HF32R (32 G FC)
CBLHN • DW-F800-2HS10S (10 G iSCSI (Optic))
• DW-F800-2HS10B (10 G iSCSI (Copper))
Rear of CBLMH4 • DKC-F910I-4HF32R (32 G FC)
• DKC-F910I-2HS10S (10 G iSCSI (Optic))
• DKC-F910I-2HS10B (10 G iSCSI (Copper))
• DKC-F910I-2HE25R (25 G iSCSI (Optic))

CHB-2A CHB-2B CHB-2C CHB-2D

CHB-2E CHB-2F CHB-2G CHB-2H

CHB-1A CHB-1B CHB-1C CHB-1D

CHB-1E CHB-1F CHB-1G CHB-1H

CBLH (Rear view)

REP02-12-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-150

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the Channel Board to be replaced lights up. When the LED
does not light up, check the location of the Channel Board to be replaced in the “Maintenance
Utility” window.

Figure 2-183 STATUS LED Location

CHB-2A CHB-2B CHB-2C CHB-2D

CHB-2E CHB-2F CHB-2G CHB-2H

CHB-1A CHB-1B CHB-1C CHB-1D

CHB-1E CHB-1F CHB-1G CHB-1H

STATUS LED
For 16 G (4 port) FC/32 G (4 port) FC
Channel Board

STATUS LED STATUS LED

For 10 G iSCSI/25 G iSCSI (Optic) For 10 G iSCSI (Copper) Channel Board
Channel Board

REP02-12-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-160

(2) Remove the cables from the Channel Board to be replaced.

(3) Replace the Channel Board.

NOTICE: When removing the Channel Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

Main edge connector

Channel Board

When installing a Channel Board, insert it into a slot by using the procedure
described in Step (c). If you do not do so, an unexpected error might be caused by
applying a strong impact to the connector on the backboard with which the Channel
Board comes into contact.

Do not press the metal plate surface, which is the part with oblique lines shown in
the figure below, when inserting a Channel Board into a slot.

Metal plate surface

(a) Removing the Channel Board

(i) Loosen the two screws (blue) which fix the Channel Board.
(ii) Pull out and remove the Channel Board while holding the screws (blue).
(b) Moving the Small Form-Factor Pluggable (SFP)
If the following condition is met, mount the Small Form-Factor Pluggable (SFP) in the
removed Channel Board (CHB) on a new Channel Board (CHB). If the following condition is
not met, go to Step (c) without mounting the Small Form-Factor Pluggable (SFP).
[When replacing 32 Gbps/16 Gbps (4-port) CHB]
(i) Pull the Small Form-Factor Pluggable (SFP) lever down toward you and pull out the Small
Form-Factor Pluggable (SFP) from the removed CHB.
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing the
lever open toward you.
(ii) Check the insertion direction of the Small Form-Factor Pluggable (SFP) removed in Step (i),
and insert it into the same location on the new CHB until it clicks.

REP02-12-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-170

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

(c) Installing the Channel Board

(i) Slowly insert the new Channel Board into a slot by pressing the left and right screws (blue)
until the screw threads touch the frame of the slot opening.

Frame of the slot opening

Screw (blue)

Screw (blue)
Thread of the screw (blue)
The screw (blue) moves
toward you when you release
your hand from the screw.

Frame of the slot opening Frame of the slot opening

(ii) Press and tighten the left or right screw (blue).

(iii) Press and tighten the other screw (blue).

REP02-12-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-171

Figure 2-184 Replacement of Channel Board (CBLH)

CBLH

Channel Board
Shield finger
Screw (blue)

Screw (blue)
Cable

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds)
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)
(5) Connect the cables to the replaced Channel Board.
NOTE: Check that cable latch clicks and the cables are surely connected.

REP02-12-171
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-180

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-12-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-190

(3) <Check Channel Board restoration>

Click the [CHBs] tab in the “Controller Chassis” window and check that a Status of the replaced
Channel Board is “Normal”.

(4) Click the [Logout] button to close the window.

(5) <Get the error information>

Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.

(6) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-12-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.10 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-200

2.12.3 Replacing a Channel Board for Channel Board Box

NOTE: This maintenance work stops I/O from the host connected to the Channel Board to be
replaced. Since the alternate path setting might be required, consult with the customer,
and then perform the work.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Channel Boards, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-12-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-210

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Channel Board Box] in the main window.

(2) <Channel Board Box window>

Click the [CHBs] tab in the “Channel Board Box” window to display a Channel Board status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-12-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-220

(3) <Select Channel Board>

Select a Channel Board to be replaced. Click the [Replace] button.

REP02-12-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-221

(4) <Block Channel Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
About Forcibly block :
If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes on
Maintenance Work for the Storage System for which External Paths Are Configured .
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Channel Board to be replaced is correct.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-12-221
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-230

(5) <Check the beginning of Channel Board replacement>

Check that the Channel Board is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-12-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.12.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-240

4. Channel Board for CHBB replacement processing

Location Replacement parts name Part Name

Rear of CHBB (CBLH2/ 1 Channel Board • DW-F800-4HF32R (32 G FC)
CBLHN) • DW-F800-2HS10S (10 G iSCSI (Optic))
• DW-F800-2HS10B (10 G iSCSI (Copper))
Rear of CHBB (CBLMH4) • DKC-F910I-4HF32R (32 G FC)
• DKC-F910I-2HS10S (10 G iSCSI (Optic))
• DKC-F910I-2HS10B (10 G iSCSI (Copper))

CHB-2J CHB-2K CHB-2L CHB-2M

CHB-1J CHB-1K CHB-1L CHB-1M

CHBB (Rear view)

REP02-12-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-250

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the Channel Board to be replaced lights up. When the LED
does not light up, check the location of the Channel Board to be replaced in the “Maintenance
Utility” window.

Figure 2-185 STATUS LED Location

CHB-2J CHB-2K CHB-2L CHB-2M

CHB-1J CHB-1K CHB-1L CHB-1M

STATUS LED
For 16 G (4 port) FC/32 G (4 port) FC
Channel Board

STATUS LED STATUS LED

For 10 G iSCSI (Optic) Channel Board For 10 G iSCSI (Copper) Channel Board

REP02-12-250
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-260

(2) Remove the cables from the Channel Board to be replaced.

(3) Replace the Channel Board.

NOTICE: When removing the Channel Board, hold it with both hands and remove it straight
not to apply a shock to with any components.

Main edge connector

Channel Board

When inserting a Channel Board into a slot, be sure to use the following Step (c). If
you do not do so, an unexpected error might be caused by applying a strong impact
to the connector on the backboard with which the Channel Board comes into contact.

Do not press the metal plate surface, which is the part with oblique lines shown in
the figure below, when inserting a Channel Board into a slot.

Metal plate surface

(a) Removing the Channel Board

(i) Loosen the two screws (blue) which fix the Channel Board.
(ii) Pull out and remove the Channel Board while holding the screws (blue).
(b) Moving the Small Form-Factor Pluggable (SFP)
If the following condition is met, mount the Small Form-Factor Pluggable (SFP) in the
removed Channel Board (CHB) on a new Channel Board (CHB). If the following condition is
not met, go to Step (c) without mounting the Small Form-Factor Pluggable (SFP).
[When replacing 32 Gbps/16 Gbps (4-port) CHB]
(i) Pull the Small Form-Factor Pluggable (SFP) lever down toward you and pull out the Small
Form-Factor Pluggable (SFP) from the removed CHB.
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing the
lever open toward you.
(ii) Check the insertion direction of the Small Form-Factor Pluggable (SFP) removed in Step (i),
and insert it into the same location on the new CHB until it clicks.

REP02-12-260
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-270

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

(c) Installing the Channel Board

(i) Slowly insert the new Channel Board into a slot by pressing the left and right screws (blue)
until the screw threads touch the frame of the slot opening.

Frame of the slot opening

Screw (blue)

Screw (blue)
Thread of the screw (blue)
The screw (blue) moves
toward you when you release
your hand from the screw.

Frame of the slot opening Frame of the slot opening

(ii) Press and tighten the left or right screw (blue).

(iii) Press and tighten the other screw (blue).

REP02-12-270
Hitachi Proprietary DW850/DW900/DW1000
Rev.15 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-271

Figure 2-186 Replacement of Channel Board

Channel Board Box

Channel Board

Screw (blue)

REP02-12-271
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-280

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)
(5) Connect the cables to the replaced Channel Board.
NOTE: Check that cable latch clicks and the cables are surely connected.

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-12-280
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-290

(3) <Check Channel Board restoration>

Click the [CHBs] tab in the “Channel Board Box” window and check that a Status of the replaced
Channel Board is “Normal”.

(4) Click the [Logout] button to close the window.

(5) <Get the error information>

Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.

(6) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-12-290
Hitachi Proprietary DW850/DW900/DW1000
Rev.12 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-300

2.12.4 Replacing a Channel Board for CBSN

NOTE: This maintenance work stops I/O from the host connected to the Channel Board to be
replaced. Since the alternate path setting might be required, consult with the customer,
and then perform the work.
If paths are provided for redundancy by multi-path software, we recommend that
paths that pass through the part to be replaced should be blocked manually in
advance. For related functions and procedure, refer to documentation for the multi-
path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Channel Boards, connect the maintenance PC and the Controller Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-12-300
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-310

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CHBs] tab in the “Controller Chassis” window to display a Channel Board status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-12-310
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-320

(3) <Select Channel Board>

Select a Channel Board to be replaced. Click the [Replace] button.

REP02-12-320
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-321

(4) <Block Channel Board>

About Forcibly run without safety checks :

If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the message, the manual or the contact described in the manual.
About Forcibly block :
If you check this checkbox and execute the maintenance, the system may go down. Do not
check it unless instructed by the contact described in the manual.
When the remote copy (TrueCopy, Universal Replicator, and global-active device) is used in
the target storage system, see 1.1.11 Note on Deleting Remote Paths .
When Universal Volume Manager is used for the target storage system, see 1.1.12 Notes on
Maintenance Work for the Storage System for which External Paths Are Configured .
If Maintenance Utility is opened by a web browser other than Internet Explorer, the checkbox
might not be able to be checked. In that case, check the checkbox by performing the following
steps:
1. Place focus on [?] displayed in the bottom right of the pop-up window by right-clicking it.
2. Move the focus to the checkbox by pressing [Shift] and [Tab] keys together several times.
3. Check the checkbox by pressing the space key.

Click the [Block] button after checking that the Channel Board to be replaced is correct.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.
NOTE : The error list window is displayed if multiple errors are detected by the prior check.
If it is displayed, click the text of “Error Code” and recover the failures or the
blockade in accordance with the details of the displayed errors.

REP02-12-321
Hitachi Proprietary DW850/DW900/DW1000
Rev.18.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-330

(5) <Check the beginning of Channel Board replacement>

Check that the Channel Board is blocked and becomes ready for replacing.
NOTE : Do not click the [Restore] button at this time.
Click the [Restore] button after completing the replacement work.

REP02-12-330
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-340

4. Channel Board for CBSN replacement processing

Location Replacement parts name Part Name

Rear View of CBSN 1 Channel Board • DW-F900-4HF32R (32 G FC)
• DW-F900-2HS10S (10 G iSCSI (Optic))
• DW-F900-2HS10B (10 G iSCSI (Copper))
• DW-F900-2HE25R (25 G iSCSI (Optic))

CHB-2A CHB-2B CHB-2C

CHB-1A CHB-1B CHB-1C

CBSN (Rear view)

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the STATUS LED (red) on the Channel Board to be replaced lights up. When the LED
does not light up, check the location of the Channel Board to be replaced in the “Maintenance
Utility” window.

Figure 2-187 STATUS LED Location

CHB-2A CHB-2B CHB-2C

CHB-1A CHB-1B CHB-1C

STATUS LED

For 16 G (4 port) FC/32 G (4 port) FC

Channel Board
STATUS LED STATUS LED

For 10 G iSCSI/25 G iSCSI (Optic) For 10 G iSCSI (Copper) Channel Board

Channel Board
REP02-12-340
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-350

(2) Remove the cables from the Channel Board to be replaced.

(3) Replace the Channel Board.

NOTICE: When removing the Channel Board, hold it with both hands and remove it straight not
to apply a shock to with any components.

Main edge connector

Channel Board

NOTICE: If Channel Boards are inserted randomly, malfunction may occur. Therefore, insert
the Channel Boards in two steps, Step (c) and Step (d) shown below.

(a) Pull out and remove the Channel Board while pressing the lever on the Channel Board inward.
(b) Move the Small Form-Factor Pluggable (SFP).
If the following condition is met, mount the Small Form-Factor Pluggable (SFP) in the
removed Channel Board (CHB) on a new Channel Board (CHB). If the following condition is
not met, go to Step (c) without mounting the Small Form-Factor Pluggable (SFP).
[When replacing 32 Gbps/16 Gbps (4-port) CHB]
(i) Pull the Small Form-Factor Pluggable (SFP) lever down toward you and pull out the Small
Form-Factor Pluggable (SFP) from the removed CHB.
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing the
lever open toward you.
(ii) Check the insertion direction of the Small Form-Factor Pluggable (SFP) removed in Step (i),
and insert it into the same location on the new CHB until it clicks.

REP02-12-350
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-360

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

(c) Insert the Channel Boards to be added into the slots just before the shield finger.
(d) Push the Channel Boards gently all the way in.

NOTICE: Insert the Channel Board to the end by pushing the front side of the levers until the
red line is hidden.

Red Line

Figure 2-188 Replacement of Channel Board

CBSN

Channel Board

Shield finger

Cable

REP02-12-360
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-370

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Channel Board.

NOTE: Check that cable latch clicks and the cables are surely connected.

5. Restoring replacement parts by Maintenance Utility

(1) <Restore replacement parts>
Click the [Restore] button.

(2) <Check replacement parts restoration>

Check that the following message is displayed and click the [Close] button.
If a message other than the described is displayed, refer to “Device Manager-Storage Navigator
Messages”.

REP02-12-370
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-12-380

(3) <Check Channel Board restoration>

Click the [CHBs] tab in the “Controller Chassis” window and check that a Status of the replaced
Channel Board is “Normal”.

(4) Click the [Logout] button to close the window.

(5) <Get the error information>

Collect small system dumps by referring to “3.27 Acquiring Dumps using Maintenance Utility” in
MAINTENANCE PC SECTION.

(6) Refer to the MAINTENANCE PC SECTION “7.1 Use of OnlineDumpTool”, please upload the
error information.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-12-380
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-10

2.13 Replacing a Small Form-Factor Pluggable (SFP)

If the SFP is replaced with the one for the 32G Ready 4Port FC CHB, the replacement might need to be
performed using the procedure, see “3.9 Changing the Type of Small Form-Factor Pluggable (SFP)” in
INSTALLATION SECTION. Follow the flowchart below to check which replacement procedure to perform.

START

Is the SIM = 21aaxx Yes

output?

No
Check the type of CHB with SFP to be replaced
using Maintenance Utility

Is the CHB type “32 G No

Ready 4 Port FC”?

Yes
Display the “SFP” window using Maintenance
Utility (MPC03-1160), and check the SFP status.

Is the SFP status “Not No Is the SIM = 21a8xx No

Fix”? (*1) output? (*1)

Yes Yes

Display the “Port Status” window using Maintenance

Utility (MPC03-1160), and check the Data Transfer
Rate in the SFP Type column.

Is the Data Transfer Yes

Rate 32 Gbps?

No

Is the SFP with 32 Gbps No

mounted? (*2)

Yes

See INSTALLATION SECTION “3.9 Changing the Type Follow the procedure described from the
of Small Form-Factor Pluggable (SFP)” to set the data transfer next page to replace the SFP. If a SIM is output,
rate to 32 Gbps, and replace the SFP. If a SIM is output, prepare prepare the maintenance part instructed by the
the maintenance part with the transfer rate 32 Gbps and a type ACC.
instructed by the ACC.

REP02-13-10
Hitachi Proprietary DW850/DW900/DW1000
Rev.13.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-11

*1: If SFP identification and authentication fail at startup of the CHB, new installation, or addition
of the CHB, the SFP status might become “Not Fix” without SIM report or “Warning” with SIM
= 21a8xx output. In this case, when a 32 Gbps SFP is installed in the CHB, the SFP type change
replacement procedure must be used because the SFP data transfer rate is set to 16 Gbps by default
by the firmware. In the case of preventive maintenance, the SFP status is “Normal”, so take the
route of No and follow the SFP replacement procedure described here.
*2: See the record at the time of delivery to check the SFP type. When you cannot find the record, you
need to remove the SFP and check whether the “32G-SW” label is attached on it. Before removing
the SFP, confirm that the host that is physically connected to the target port is disconnected.
See INST03-09-70, INST03-09-180, INST03-09-290.

REP02-13-11
Hitachi Proprietary DW850/DW900/DW1000
Rev.18 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-20

The window and the procedure differ between the CBXSS/CBXSL, the CBSS/CBSL, the CBLH, the CBSN
and Channel Board Box.
• When replacing a Small Form-Factor Pluggable (SFP) of the CBXSS/CBXSL
“2.13.4 Replacing a Small Form-Factor Pluggable (SFP) for CBXSS/CBXSL”
• When replacing a Small Form-Factor Pluggable (SFP) of the CBSS/CBSL
“2.13.1 Replacing a Small Form-Factor Pluggable (SFP) for CBSS/CBSL”
• When replacing a Small Form-Factor Pluggable (SFP) of the CBSN
“2.13.5 Replacing a Small Form-Factor Pluggable (SFP) for CBSN”
• When replacing a Small Form-Factor Pluggable (SFP) of the CBLH
“2.13.2 Replacing a Small Form-Factor Pluggable (SFP) for CBLH”
• When replacing a Small Form-Factor Pluggable (SFP) of the Channel Board Box
“2.13.3 Replacing a Small Form-Factor Pluggable (SFP) for Channel Board Box”

2.13.1 Replacing a Small Form-Factor Pluggable (SFP) for CBSS/CBSL

NOTE: This maintenance work stops I/O from the host connected to the Small Form-Factor
Pluggable (SFP) to be replaced. If necessary, configure alternate paths in cooperation
with the customer. If paths are provided for redundancy by multi-path software, we
recommend that paths that pass through the part to be replaced should be blocked
manually in advance. For related functions and procedure, refer to documentation for
the multi-path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Small Form-Factor Pluggable (SFP), connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-13-20
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-30

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CHBs] tab in the “Controller Chassis” window and click “Warning” in the [SFP Status]
column. See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field
Replacement Unit)” for the [Status].
• In case of CBSS • In case of CBSL

REP02-13-30
Hitachi Proprietary DW850/DW900/DW1000
Rev.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-40

(3) <Check Small Form-Factor Pluggable (SFP)>

Select a Small Form-Factor Pluggable (SFP) to be replaced. Click the [Close] button.

REP02-13-40
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-50

4. Small Form-Factor Pluggable (SFP) for CBSS/CBSL Replacement Processing

Location Replacement parts name Part Name

Rear View of CBSS/CBSL 1 Small Form-Factor Pluggable • Shortwave, For 16 G FC
• Longwave, For 16 G FC
• Shortwave, For 32 G FC
• Shortwave, For 10 G iSCSI

Small Form-Factor Pluggable

Rear view of CBSS/CBSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the PORT LED (red) on the CBSS/CBSL Small Form-Factor Pluggable (SFP) to be
replaced lights up. When the LED does not light up, check the location of the Small Form-Factor
Pluggable (SFP) to be replaced in the “Maintenance Utility” window.

Figure 2-189 PORT LED Location

CHB-1A CHB-1B CHB-2A CHB-2B

PORT LED PORT LED

For 16 (4 port) FC/32 G (4 port) For 10 G iSCSI Channel Board

FC Channel Board

REP02-13-50
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-60

(2) Remove the cables from the Small Form-Factor Pluggable (SFP) to be replaced.

(3) Replace the Small Form-Factor Pluggable (SFP).

(a) Open the SFP lever and pull out the Small Form-Factor Pluggable (SFP).
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing open
the lever toward you.
NOTE : After removing the Small Form-Factor Pluggable, wait for about 10 seconds before
inserting a new one.
(b) Check the Small Form-Factor Pluggable (SFP) insertion direction and inset the Small Form-
Factor Pluggable (SFP) into the port until it clicks.
NOTE : Be sure to install the same type of Small Form-Factor Pluggable (SFP) as the removed
one.

Figure 2-190 Replacement of Small Form-Factor Pluggable (SFP)

Channel Board

Small Form-Factor Pluggable (SFP)

Small Form-Factor Pluggable (SFP)

For Shortwave For Longwave

Lever color: Black Lever Color: Blue

REP02-13-60
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-70

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Small Form-Factor Pluggable (SFP).
NOTE: Check that cable latch clicks and the cables are surely connected.

REP02-13-70
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-80

5. Restoring replacement parts by Maintenance Utility

(1) <Check Small Form-Factor Pluggable (SFP) restoration>
Click the [CHBs] tab in the “Controller Chassis” window and check that a Status of the replaced
Small Form-Factor Pluggable (SFP) is “Normal”.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

• In case of CBSS • In case of CBSL

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-13-80
Hitachi Proprietary DW850/DW900/DW1000
Rev.18 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-90

2.13.2 Replacing a Small Form-Factor Pluggable (SFP) for CBLH

NOTE: This maintenance work stops I/O from the host connected to the Small Form-Factor
Pluggable (SFP) to be replaced. If necessary, configure alternate paths in cooperation
with the customer. If paths are provided for redundancy by multi-path software, we
recommend that paths that pass through the part to be replaced should be blocked
manually in advance. For related functions and procedure, refer to documentation for
the multi-path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Small Form-Factor Pluggable (SFP), connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-13-90
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-100

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CHBs] tab in the “Controller Chassis” window and click “Warning” in the [SFP Status]
column. See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field
Replacement Unit)” for the [Status].

REP02-13-100
Hitachi Proprietary DW850/DW900/DW1000
Rev.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-110

(3) <Check Small Form-Factor Pluggable (SFP)>

Select a Small Form-Factor Pluggable (SFP) to be replaced. Click the [Close] button.

REP02-13-110
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-120

4. Small Form-Factor Pluggable (SFP) for CBLH Replacement Processing

Location Replacement parts name Part Name

Rear View of CBLH 1 Small Form-Factor Pluggable • Shortwave, For 16 G FC
• Longwave, For 16 G FC
• Shortwave, For 32 G FC
• Shortwave, For 10 G iSCSI
• Shortwave, For 25 G iSCSI

Small Form-Factor Pluggable

Small Form-Factor Pluggable

Rear view of CBLH

REP02-13-120
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-130

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the PORT LED (red) on the CBLH Small Form-Factor Pluggable (SFP) to be replaced
lights up. When the LED does not light up, check the location of the Small Form-Factor Pluggable
(SFP) to be replaced in the “Maintenance Utility” window.

Figure 2-191 PORT LED Location

CHB-2A CHB-2B CHB-2C CHB-2D

CHB-2E CHB-2F CHB-2G CHB-2H

CHB-1A CHB-1B CHB-1C CHB-1D

CHB-1E CHB-1F CHB-1G CHB-1H

PORT LED PORT LED

For 16 G (4 port) FC/32 G (4 port) For 10 G iSCSI/25 G iSCSI
FC Channel Board Channel Board

(2) Remove the cables from the Small Form-Factor Pluggable (SFP) to be replaced.

REP02-13-130
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-140

(3) Replace the Small Form-Factor Pluggable (SFP).

(a) Open the Small Form-Factor Pluggable (SFP) lever and pull out the Small Form-Factor
Pluggable (SFP).
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing open
the lever toward you.
NOTE : After removing the Small Form-Factor Pluggable, wait for about 10 seconds before
inserting a new one.
(b) Check the Small Form-Factor Pluggable (SFP) insertion direction and inset the Small Form-
Factor Pluggable (SFP) into the port until it clicks.
NOTE : Be sure to install the same type of Small Form-Factor Pluggable (SFP) as the removed
one.
Figure 2-192 Replacement of Small Form-Factor Pluggable (SFP)

Channel Board

Small Form-Factor Pluggable (SFP)

Small Form-Factor Pluggable (SFP)

For Shortwave For Longwave

Lever color: Black Lever color: Blue

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

REP02-13-140
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-150

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Small Form-Factor Pluggable (SFP).
NOTE: Check that cable latch clicks and the cables are surely connected.

5. Restoring replacement parts by Maintenance Utility

(1) <Check Small Form-Factor Pluggable (SFP) restoration>
Click the [CHBs] tab in the “Controller Chassis” window and check that a Status of the replaced
Small Form-Factor Pluggable (SFP) is “Normal”.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-13-150
Hitachi Proprietary DW850/DW900/DW1000
Rev.18 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-160

2.13.3 Replacing a Small Form-Factor Pluggable (SFP) for Channel Board Box

NOTE: This maintenance work stops I/O from the host connected to the Small Form-Factor
Pluggable (SFP) to be replaced. If necessary, configure alternate paths in cooperation
with the customer. If paths are provided for redundancy by multi-path software, we
recommend that paths that pass through the part to be replaced should be blocked
manually in advance. For related functions and procedure, refer to documentation for
the multi-path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Small Form-Factor Pluggable (SFP), connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-13-160
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-170

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Channel Board Box] in the main window.

(2) <Channel Board Box window>

Click the [CHBs] tab in the “Channel Board Box” window and display the Channel Board status.
See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field Replacement
Unit)” for the [Status].

REP02-13-170
Hitachi Proprietary DW850/DW900/DW1000
Rev.1 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-180

(3) <Check Small Form-Factor Pluggable (SFP)>

Check a Small Form-Factor Pluggable (SFP) to be replaced. Click the [Close] button.

REP02-13-180
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-190

4. Small Form-Factor Pluggable (SFP) for Channel Board Box Replacement Processing

Location Replacement parts name Part Name

Rear View of CHBB 1 Small Form-Factor Pluggable • Shortwave, For 16 G FC
• Longwave, For 16 G FC
• Shortwave, For 32 G FC
• Shortwave, For 10 G iSCSI

Small Form-Factor Pluggable

Small Form-Factor Pluggable

Rear view of CHBB

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. See 1.1.3 Note on Installing and Removing Parts .

(1) Check that the PORT LED (red) on the Channel Board Box Small Form-Factor Pluggable (SFP)
to be replaced lights up. When the LED does not light up, check the location of the Small Form-
Factor Pluggable (SFP) to be replaced in the “Maintenance Utility” window.

Figure 2-193 PORT LED Location

CHB-2J CHB-2K CHB-2L CHB-2M

CHB-1J CHB-1K CHB-1L CHB-1M

PORT LED PORT LED

For 16 G (4 port) FC/32 G (4 port) For 10 G iSCSI Channel Board
FC Channel Board

(2) Remove the cables from the Small Form-Factor Pluggable (SFP) to be replaced.

REP02-13-190
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-200

(3) Replace the Small Form-Factor Pluggable (SFP).

(a) Open the Small Form-Factor Pluggable (SFP) lever and pull out the Small Form-Factor
Pluggable (SFP).
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing open
the lever toward you.
NOTE : After removing the Small Form-Factor Pluggable, wait for about 10 seconds before
inserting a new one.
(b) Check the Small Form-Factor Pluggable (SFP) insertion direction and inset the Small Form-
Factor Pluggable (SFP) into the port until it clicks.
NOTE : Be sure to install the same type of Small Form-Factor Pluggable (SFP) as the removed
one.
Figure 2-194 Replacement of Small Form-Factor Pluggable (SFP)

Channel Board

Small Form-Factor Pluggable (SFP)

For Shortwave For Longwave

Lever color: Black Lever color: Blue

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

REP02-13-200
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-210

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Small Form Factor Pluggable (SFP).
NOTE: Check that cable latch clicks and the cables are surely connected.

5. Restoring replacement parts by Maintenance Utility

(1) <Check Small Form-Factor Pluggable (SFP) restoration>
Click the [CHBs] tab in the “Channel Board Box” window and check that a Status of the replaced
Small Form-Factor Pluggable (SFP) is “Normal”.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-13-210
Hitachi Proprietary DW850/DW900/DW1000
Rev.0 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-220

This page is for editorial purpose only.

REP02-13-220
Hitachi Proprietary DW850/DW900/DW1000
Rev.18 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-230

2.13.4 Replacing a Small Form-Factor Pluggable (SFP) for CBXSS/CBXSL

NOTE: This maintenance work stops I/O from the host connected to the Small Form-Factor
Pluggable (SFP) to be replaced. If necessary, configure alternate paths in cooperation
with the customer. If paths are provided for redundancy by multi-path software, we
recommend that paths that pass through the part to be replaced should be blocked
manually in advance. For related functions and procedure, refer to documentation for
the multi-path software.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Small Form-Factor Pluggable (SFP), connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-13-230
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-240

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CTLs] tab in the “Controller Chassis” window and click “Warning” in the [SFP Status]
column. See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field
Replacement Unit)” for the [Status].

Example: In case of CBXSS

(3) <Check Small Form-Factor Pluggable (SFP)>

Select a Small Form-Factor Pluggable (SFP) to be replaced. Click the [Close] button.

REP02-13-240
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-250

4. Small Form-Factor Pluggable (SFP) for CBXSS/CBXSL Replacement Processing.

Location Replacement parts name Part Name

Rear View of CBXSS/CBXSL 1 Small Form-Factor Pluggable • Shortwave, For 16 G FC
• Shortwave, For 10 G iSCSI

Small Form-Factor Pluggable

Rear view of CBXSS/CBXSL

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the PORT LED (red) on the CBXSS/CBXSL Small Form-Factor Pluggable (SFP) to be
replaced lights up. When the LED does not light up, check the location of the Small Form-Factor
Pluggable (SFP) to be replaced in the “Maintenance Utility” window.

Figure 2-195 PORT LED Location

Controller Controller
Board 1 Board 2

Rear view of CBXSS/CBXSL

For 16 G FC Channel For 10 G iSCSI Channel

PORT LED (red) PORT LED (red)

REP02-13-250
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-260

(2) Remove the cables from the Small Form-Factor Pluggable (SFP) to be replaced.
Remove the cables from the channel ports with care so as not to damage the cables (see “1.1.13
Notes on Removing Optical Cables”).

(3) Replace the Small Form-Factor Pluggable (SFP).

(a) Open the SFP lever and pull out the Small Form-Factor Pluggable (SFP).
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing open
the lever toward you.
NOTE : After removing the Small Form-Factor Pluggable, wait for about 10 seconds before
inserting a new one.
(b) Check the Small Form-Factor Pluggable (SFP) insertion direction and inset the Small Form-
Factor Pluggable (SFP) into the port until it clicks.
NOTE : Be sure to install the same type of Small Form-Factor Pluggable (SFP) as the removed
one.

Figure 2-196 Replacement of Small Form-Factor Pluggable (SFP)

CBXSS/CBXSL
Small Form-Factor
Pluggable (SFP)

Cable

Small Form-Factor Pluggable (SFP)

For Shortwave

Lever color: Black

REP02-13-260
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-270

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Small Form-Factor Pluggable (SFP).
NOTE: Check that cable latch clicks and the cables are surely connected.

REP02-13-270
Hitachi Proprietary DW850/DW900/DW1000
Rev.2 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-280

5. Restoring replacement parts by Maintenance Utility

(1) <Check Small Form-Factor Pluggable (SFP) restoration>
Click the [CTLs] tab in the “Controller Chassis” window and check that a Status of the replaced
Small Form-Factor Pluggable (SFP) is “Normal”.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.
Example: In case of CBXSS

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-13-280
Hitachi Proprietary DW850/DW900/DW1000
Rev.18 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-290

2.13.5 Replacing a Small Form-Factor Pluggable (SFP) for CBSN

NOTE: This maintenance work stops I/O from the host connected to the Small Form-Factor
Pluggable (SFP) to be replaced. If necessary, configure alternate paths in cooperation
with the customer.
1. Connecting a maintenance PC
Connect the maintenance PC and the Storage System.
When replacing the Small Form-Factor Pluggable (SFP), connect the maintenance PC and the Controller
Board 1.
• Connect the maintenance PC and the Controller Board via LAN cable referring to MAINTENANCE
PC SECTION “2.2 Connecting Maintenance PC to Storage System”.

2. Starting Maintenance Utility

Start Maintenance Utility (refer to MAINTENANCE PC SECTION “2.7.3 Starting the Maintenance
Utility Window by Specifying IP Address of CTL”).

REP02-13-290
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-300

3. Selecting replacement parts by Maintenance Utility.

(1) <Main window>
Select [Controller Chassis] in the main window.

(2) <Controller Chassis window>

Click the [CHBs] tab in the “Controller Chassis” window and click “Warning” in the [SFP Status]
column. See MAINTENANCE PC SECTION “3.22 Alert Display Related to FRU (Field
Replacement Unit)” for the [Status].

REP02-13-300
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-310

(3) <Check Small Form-Factor Pluggable (SFP)>

Select a Small Form-Factor Pluggable (SFP) to be replaced. Click the [Close] button.

REP02-13-310
Hitachi Proprietary DW850/DW900/DW1000
Rev.17 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-320

4. Small Form-Factor Pluggable (SFP) for CBSN Replacement Processing

Location Replacement parts name Part Name

Rear View of CBSN 1 Small Form-Factor Pluggable • Shortwave, For 16 G FC
• Longwave, For 16 G FC
• Shortwave, For 32 G FC
• Shortwave, For 10 G iSCSI
• Shortwave, For 25 G iSCSI

Small Form-Factor Pluggable

Rear view of CBSN

NOTICE: To prevent part failures caused by static electrical charge built up on your own body,
be sure to wear a wrist strap connected to the Storage System before starting and do
not take it off until you finish. Refer to 1.1.3 Note on Installing and Removing Parts .

(1) Check that the PORT LED (red) on the CBSN Small Form-Factor Pluggable (SFP) to be replaced
lights up. When the LED does not light up, check the location of the Small Form-Factor Pluggable
(SFP) to be replaced in the “Maintenance Utility” window.

Figure 2-197 PORT LED Location

CHB-2A CHB-2B CHB-2C

CHB-1A CHB-1B CHB-1C

PORT LED PORT LED

For 16 (4 port) FC/32 G (4 port) FC For 10 G iSCSI/25 G iSCSI
Channel Board Channel Board

REP02-13-320
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-330

(2) Remove the cables from the Small Form-Factor Pluggable (SFP) to be replaced.

(3) Replace the Small Form-Factor Pluggable (SFP).

(a) Open the SFP lever and pull out the Small Form-Factor Pluggable (SFP).
If you cannot remove the Small Form-Factor Pluggable (SFP), pull it out while pushing open
the lever toward you.
NOTE : After removing the Small Form-Factor Pluggable, wait for about 10 seconds before
inserting a new one.
(b) Check the Small Form-Factor Pluggable (SFP) insertion direction and inset the Small Form-
Factor Pluggable (SFP) into the port until it clicks.
NOTE : Be sure to install the same type of Small Form-Factor Pluggable (SFP) as the removed
one.

Figure 2-198 Replacement of Small Form-Factor Pluggable (SFP)

Channel Board

Small Form-Factor Pluggable (SFP)

Small Form-Factor Pluggable (SFP)

For Shortwave For Longwave

Lever color: Black Lever Color: Blue

REP02-13-330
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-340

The label “32G-SW” is attached to the 32 Gbps Small Form Factor Pluggable (SFP).

(4) Clean the cable connectors.

(a) Spray compressed gas to the connector part using an air spray (approx. five seconds).
(b) Wipe the connector part lightly with cut gauze soaked in ethyl alcohol.
(c) Spray compressed gas again and check the cleanliness. (Be sure that no dust, foreign substance
or dirt is attached.)

(5) Connect the cables to the replaced Small Form-Factor Pluggable (SFP).
NOTE: Check that cable latch clicks and the cables are surely connected.

REP02-13-340
Hitachi Proprietary DW850/DW900/DW1000
Rev.9 Copyright © 2018, 2024, Hitachi Vantara, Ltd.
REP02-13-350

5. Restoring replacement parts by Maintenance Utility

(1) <Check Small Form-Factor Pluggable (SFP) restoration>
Click the [CHBs] tab in the “Controller Chassis” window and check that a Status of the replaced
Small Form-Factor Pluggable (SFP) is “Normal”.
NOTE : Click the refresh button on the upper right of the window to update the window, and
then check the status.

(2) Click the [Logout] button to close the window.

6. Disconnecting the maintenance PC and the Storage System.

Remove the LAN cable from the Controller Board referring to MAINTENANCE PC SECTION “2.8.3
Disconnecting the Maintenance PC from the Storage System”.

REP02-13-350