Primus+ Internet Banking Platform:
1) User logs in to the Primus+ portal using the URL: https://primusplussouthafrica.accessbankplc.com/
On the login screen – customer inputs username and password to login.
2) The Primus+ home page displays the below:
a) Account centre – for account balance, transaction history and statement
b) Payments – for managing beneficiaries, making payments and viewing payment report
c) Card services – for card management (change pin, reset pin, activate and block card, view card
transactions)
d) Admin panel – To the left of above and this is used to add subsidiaries accounts and users and
other profile management functions
www.southafrica.accessbankplc.com
SHOULD YOU HAVE ANY DIFFICULTIES LOGGING IN:
1) RESETTING LOG IN DETAILS
- To reset log in details / For a first-time user, kindly click on First time login/Forgot password
on the log in page
- Input Username and click on ‘Reset Password’
www.southafrica.accessbankplc.com
- A code would be sent to registered email address. Input Reset code and enter new password in
the spaces provided. Click on change password
2) UNLOCKING USER PROFILE
- Where a user profile is locked because of inputting the incorrect user details three times. To
unlock, click on ‘Unlock Account’ on the log in page.
www.southafrica.accessbankplc.com
- Input Username and click on ‘Unlock Account’ to receive the unlock code
- Once you have logged in or resolved any log in queries, you will see the Primus+ home page
displayed below:
e) Account centre – for account balance, transaction history and statement
f) Payments – for managing beneficiaries, making payments and viewing payment report
g) Card services – for card management (change pin, reset pin, activate and block card, view card
transactions)
h) Admin panel – To the left of above and this is used to add subsidiaries accounts and users and
other profile management functions
www.southafrica.accessbankplc.com
2a) Account centre functionalities:
• View account balance
• View transaction history
www.southafrica.accessbankplc.com
2b) Payment’s functionalities
• Select local payment
• Input the payment details
• Select send OTP
• Select send OTP
• Input payment details
www.southafrica.accessbankplc.com
• Select send OTP
2c) Card services functionalities
• View all cards - select account and view card details
• Block and activate card
www.southafrica.accessbankplc.com
• Set card pin
• View card transactions
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2d) For administrative activities, account management – link account, add users, send instruction to
the bank, set daily limit
a) To add account to your profile
• Select “Admin Panel”
• Select “Subsidiary Management”
www.southafrica.accessbankplc.com
• Select “View Account” (this shows all the accounts currently linked to your profile)
• Click “Add Account” to add additional account to your profile
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• Input the account number – the account name and currency will be automatically
populated
• Input preferred account name (this is optional)
• Click “Save”
b) To add subsidiary (another company) to your profile
• Select “Admin Panel”
www.southafrica.accessbankplc.com
• Select “Subsidiary Management”
• Select “Add Subsidiary”
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• Input the subsidiary (company) and account details and click “Save”
c) To Add modules to account (also use when error message “User Unauthorized” displays)
• Go to “Admin Panel”
www.southafrica.accessbankplc.com
• Select “Account Permission”
• Select “Account to Module” (select each of the “modules” and under “Subsidiary
Accounts” tick the box to add account to view the modules accordingly)
www.southafrica.accessbankplc.com
d) To add users to account
• Go to “Admin panel”
• Select “Account Permission”
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• Select “Account to Users”
• Select “Manage Account”
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• Click account on the “List” box to move it to the “Selected” box
www.southafrica.accessbankplc.com
