INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
SJWD Information Systems
1. Billing and Collection System
Computerized system that will automate the billing and payment collection processes
2. Queuing System
Generate queue numbering for walk-in consumers
Display / notify walk-in consumer on the status of frontline service queue
3. GPS Tracker for all service vehicles
Monitors the exact location of vehicles at any given time
Tracks distance travel and helps preventing unauthorized use of service vehicles
4. CCTV System
Digital cameras that send footage over the internet or a local network
The footage is transmitted to a TV /cellular monitoring system
5. Read and Bill System
Android application for meter readers for meter read and bill field transactions
6. Accounting System
Financial management system that integrates guidelines set by COA and LWUA and other accounting transactions
requirements
7. Geographic Information System (GIS)
Water Distribution Management
Leak Detection and Repair Planning
8. Human Resource Management Information System (HRMIS)
Employee Payroll
Leave Management
Employee Database and Inventory
Daily Time Record
9. Gender and Development Management System
GAD Database for internal and external projects
Sex-Disaggregated Data
Monitoring and Evaluation
10. Global Positioning System (GPS) and Body camera
A wearable body camera is attached to the meter reader’s uniform
A GPS tracking device is installed on the meter reader's handheld device
11. Inventory System
Procurement Management
Stock Inventory, Monitoring and Control
Asset Management
Item Categorization
12. Operations Information System
Monitors water production and distribution in real-time.
Tracks pump station performance, reservoir levels, and pipeline pressure.
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 1 - Billing and Collection System
General contents/description: The Billing and Collection System (BCS) is a computerized system that will
automate the billing and payment collection processes. It ensures accurate water
consumption measurement, efficient bill generation, and secure payment
collection, helping the agency to manage the financial operations effectively.
This will generate single billing statement available on pre format form and
collection of water bill and other non-water bill payments. The system will
automate the customer-related functions such as service request, customer
account query and material costing. This will likewise send water bill reading to
concessionaires, notice of disconnection, receive complaints thru text, etc.
Status: For Enhancement
Development Strategy: Outsourced
Computing Scheme: Networked System – Wide Area Networking
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 2 - Queuing System
General contents/description: A Queuing system to handle various customer transactions, such as bill
payments, new service applications, meter reading concerns, and maintenance
requests. This generates queue numbering for walk-in consumers and display
and notify the consumers on the status of frontline service queue.
Status: Operational
Development Strategy: Outsourced
Computing Scheme: Networked System – Wide Area Networking
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 3 - GPS Tracker for all service vehicles
General contents/description: Monitor and manage the fleet of service vehicles of San Juan Water District
efficiently. These trackers provide real-time location data, enhance operational
efficiency, and improve service response times for maintenance and emergency
repairs. Enables Management to monitor the exact location of service vehicles at
any time.
Status: Operational
Development Strategy: Outsourced
Computing Scheme: Web-based Application
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 4 - CCTV System
General contents/description: The surveillance systems are currently installed in San Juan Water District office
building and one pumping station. These are essential for ensuring security,
operational efficiency, and safety in SJWD’s offices and facilities, such as
pumping stations. They help monitor activities, deter unauthorized access, and
provide valuable evidence when needed. Additional CCTVs are planned to be
installed in all pumping stations of the SJWD .
Status: For enhancement
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 5 - Read and Bill System
General contents/description: A mobile application designed to streamline the process of water meter reading
and bill generation for San Juan Water District. It allows field personnel to read
meters, capture consumption data and generate bills on the go.
Status: For Enhancement
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 6 - Accounting System
General contents/description: A window-based application information system which focused on digitization of
financial record-keeping and reporting in compliance with COA and LWUA
requirements. Generates financial reports such as Monthly Data Sheet and
Financial Statements.
Status: For enhancement
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Finance Unit
Users
External: None
Owner: OGM & Finance Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 7 - Geographic Information System (GIS)
General contents/description: A system that will enable San Juan Water District to map, manage, and analyze
spatial data related to our infrastructure, water distribution networks, and
service areas. The system plays a vital role in improving operational efficiency,
reducing water loss, optimizing maintenance, and enhancing decision-making for
water utilities.
Status: For development
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Construction and Maintenance Unit
Users
External: None
Owner: OGM & Construction and Management Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 8 - Human Resource Management Information System (HRMIS)
General contents/description: A window-based application information system which digitizes the basic human
management functions within the San Juan Water District. The system includes
employee payroll, leave management, employee database and inventory, daily
time record, pass slip record, Selection and Placement, Performance
Management, Rewards and Recognition and Learning and Development
Status: For development
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 9 - Gender and Development Management System
General contents/description: A system that will help San Juan Water District manage, track, and report on
gender-responsive initiatives, activities, and budget allocations as required by
the law. The system will systematically collect and generate sex-disaggregated
data and statistics. Sex-disaggregated data is significant in supporting the SJWD
in the practical implementation of the establishment of a GAD database,
especially in leveling off on the purpose, conceptual framework, components and
tools necessary to set up and maintain a GAD database.
Status: For development
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 10 - Global Positioning System (GPS) and Body camera
General contents/description: A satellite-based navigation system that provides real-time location data. The
GPS will be installed on the meter readers’ handheld device and the wearable
body camera is attached to the meter readers. The GPS enables precise tracking
of where each meter is located, ensuring that meter readers can easily find and
read all meters within their assigned areas. The system can help eliminate errors
caused by reading the wrong meter, especially in densely populated areas or
large service zones.
Status: For development
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 11 - Inventory System
General contents/description: A window-based application information system which focus on digitization of
procurement management, stock inventory, monitoring and control, asset
management and item categorization.
Status: For enhancement
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Finance & Administrative Unit
Users
External: None
Owner: OGM, Finance & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
B. DETAILED DESCRIPTION OF PROPOSED INFORMATION SYSTEMS
Name of database: Rank 12 - Operations Operation System
General contents/description: A window-based application information system which focus on digitization of
San Juan Water District operations of water sources. The system will monitor
the water production and distribution in real-time, tracks pump station
performance, reservoir levels and pipeline pressure.
Status: For development
Development Strategy: Outsourced
Computing Scheme: Networked System – Local Area Networking
Internal: Production Unit
Users
External: None
Owner: OGM & Production Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 1 - Billing and Collection Database
General contents/description: On-Premise Server Database
a. Users authorized to access system
b. Customer Ledger and Information
c. Billing and Payment Records
d. Meter reading schedule and meter history
e. Customer Relation System
f. Message Link System
Status: For Continuous build-up
Information System Served: Billing and Collection System
Read and Bill System
Data Archiving/Storage Media: Local server & External Disk
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 2 - Queuing Database
General contents/description: On-Premise Server Database
a. Users authorized to access system
b. List of customer queue
c. List of served customer transactions
Status: Operational
Information System Served: Queuing System
Data Archiving/Storage Media: Hard drive & External Disk
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 3 - GPS tracker database
General contents/description: Cloud-based database
a. Users authorized to access system
b. Real-time location tracking system
c. Trip location and history
d. Driver monitoring
Status: Operational
Information System Served: Queuing System
Data Archiving/Storage Media: Cloud storage
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 4 - CCTV database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Real-time location tracking system
c. Trip location and history
d. Driver monitoring
Status: Operational
Information System Served: CCTV System
Data Archiving/Storage Media: DVR, Internal hard drive
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 5 - Read and Bill Database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Consumer’s information scheduled for reading
c. Meter reading records
d. Billing rates
e. Statement of Accounts (SOA)
Status: For Continuous build-up
Information System Served: Billing and Collection System, Read and Bill System, GPS & Body camera
Data Archiving/Storage Media: Local database for android application, local server
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 6 - Accounting Database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Monthly Data Sheet
c. Financial Statement
d. Chart of Accounts
e. Journal Vouchers entries
f. Disbursement Voucher entries
g. Budget Utilization entries
Status: For build-up
Information System Served: Accounting System
Data Archiving/Storage Media: Local server & External Disk
Internal: Finance Unit
Users
External: None
Owner: OGM & Finance Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 7 - GIS Database
General contents/description: Cloud-based database
a. Users authorized to access system
b. Water distribution management
c. Leak detection
d. Repair planning
Status: For build-up
Information System Served: Geographic Information System (GIS) & Operations Information System
Data Archiving/Storage Media: Cloud storage
Internal: Construction and Maintenance Unit
Users
External: None
Owner: OGM & Construction and Maintenance Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 8 - Human Resource Management Information Database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Employee Payroll
c. Leave Management
d. Employee Inventory
e. Daily Time Record
f. Pass slip Transaction
g. Selection & Placement
h. Performance Management
i. Rewards and Recognition
j. Learning and Development
Status: For build-up
Information System Served: Geographic Information System (GIS)
Data Archiving/Storage Media: Local server & External Disk
Internal: Construction and Maintenance Unit
Users
External: None
Owner: OGM & Construction and Maintenance Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 9 - GAD Database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Sex-Disaggregated Data
c. GAD activities
d. GAD budget allocation
Status: For build-up
Information System Served: GAD System
Data Archiving/Storage Media: Local server & External Disk
Internal: Administrative Unit
Users
External: None
Owner: OGM & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 10 - GPS and Body Camera Database
General contents/description: Cloud-based database
a. Users authorized to access system
b. Trip location and history
c. Water meter location
Status: For build-up
Information System Served: Read and Bill System, Bill and Collection System and GPS & Body Camera
Data Archiving/Storage Media: Cloud server
Internal: Commercial Unit
Users
External: None
Owner: OGM & Commercial Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 11 - Inventory Database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Procurement Management
c. Stock Inventory, Monitoring and Control
d. Asset Management
e. Item Categorization
Status: For build-up
Information System Served: Inventory System
Data Archiving/Storage Media: Local server & External Disk
Internal: Finance and Administrative Unit
Users
External: None
Owner: OGM, Finance & Administrative Unit
INFORMATION SYSTEMS STRATEGIC PLAN (ISSP)
2025 - 2027
PART II. INFORMATION SYSTEMS STRATEGY
C. DATABASE REQUIRED
Name of database: Rank 12 - Operations Information Database
General contents/description: On-Premise Server database
a. Users authorized to access system
b. Water Production and Distribution
c. Pump Station Performance
d. Reservoir Levels
e. Pipelines Pressure
Status: For build-up
Information System Served: GIS & Operations Information System
Data Archiving/Storage Media: Local server & External Disk
Internal: Production Unit
Users
External: None
Owner: OGM, Production Unit
