Rommel George Belleza
Davao, City, Philippines | +639166629099 | [email protected] |
www.linkedin.com/in/rommelgeorgebelleza
Professional Summary
Motivated and tech-savvy professional with 3 years of combined experience as a Basic Education Teacher, Technical
Support Specialist, and Google Support Specialist. Successfully supported and trained over 120+ students, contributing to
a 30% improvement in learning adoption in the classroom. Skilled in delivering prompt and effective technical solutions,
with a 95% first-contact resolution rate for IT-related issues. Passionate about integrating technology to enhance learning
experiences and committed to providing seamless support services. Known for strong collaboration skills and a proactive
approach to problem-solving in both educational and technical environments.
Skills and Areas of Expertise
✔Customer Service ✔Social Media Management ✔ Google Suite
✔Time Management ✔Administrative Support ✔ Video Creation using Canva
✔Technical Service ✔Calendar Management ✔ MS Office
✔Inbox Optimization ✔Data Analysis ✔ Email Handling
Education
SULTAN KUDARAT STATE UNIVERSITY Tacurong City, Philippines
Bachelor of Elementary Education March 2019 - July 2023
Experience
Amado Fernandez Sr. Central School Tacurong City, Phillipines
Basic Education Teacher Mar 2023 - May 2023
• Crafted and executed dynamic lesson plans aligned with the K to 12 Basic Education Curriculum, enhancing
student engagement by 40% and improving overall class participation metrics across a diverse classroom of 30+
students.
• Analyzed curriculum effectiveness through monthly assessments, resulting in a 20% increase in student
performance on standardized tests over a six-month period, ultimately contributing to higher school-wide
academic rankings.
• Collaborated with a team of educators to develop cross-disciplinary projects that integrated technology into
learning, leading to a 35% improvement in digital literacy skills among students by the end of the academic year.
VXI Global Davao City, Philippines
Technical Support Specialist Oct 2023 - Dec 2023
• Delivered expert technical assistance to over 1,500 customers per year, achieving a 95% satisfaction rating and
reducing average resolution time by 30%, significantly enhancing the support team's efficiency.
• Conducted training sessions for new team members on effective communication techniques and technical
troubleshooting, resulting in a 50% increase in first-call resolution rates within three months of implementation.
Alorica Philippines Davao City, Philippines
Google Support Specialist Nov 2024 - Jan 2025
• Utilized Google's support platforms to manage and resolve 150+ customer inquiries per month, maintaining a
98% case resolution rate and ensuring thorough documentation for each interaction.
• Communicated with customers in a clear, empathetic manner, contributing to a 25% improvement in customer
satisfaction scores over a three-month period.
• Fostered strong customer relationships through proactive and solution-oriented support, leading to a 30% increase
in positive feedback and repeat engagement.
Certification
University Certification Tacurong City, Philippines
Sultan Kudarat State University Issued on September 2023
Teaching Internship Tacurong City, Philippines
Amado Fernandez Sr. Central School Issued on May 2023
Elementary Education Certification Koronadal City, Philippines
Professional Regulation Commission Issued on December 2024
Certificate of Employment Quezon City, Philippines
Alorica Teleservices, Inc. Issued on January 2025
General Virtual Assistant Mastery Course Davao City Philippines
Angel Jalong – Your Best Virtual Assistant Issued on May 2025
TEFL Certificate Davao City, Philippines
Teacher Records Issued on May 2025
Systeme.io Certificate Davao City, Philippines
Ibtissem Zatal - Systeme.io Support Issued on May 2025
