Pooja Mishra
9752782845
[email protected]
OBJECTIVE
Seeking to grow my career by taking up a leading role in HR by working on new HR process and
policies coupled with their implementation. Person-oriented and competent individual looking to gain
extensive knowledge of managing the relationship with employees.
SKILLS
decision-making, training and development, financial management, relationship building,
teamwork, onboarding, risk management, and intercultural sensitivity.
EXPERIENCE
01/01/2023 - 30/06/2023 Win win automobile pvt Ltd
Relationship manager Building relationships
Relationship managers build and maintain relationships with customers,
suppliers, and partners. They also onboard new clients and ensure a
smooth transition.
Improving customer experience
Relationship managers work to improve the customer experience by
collaborating with other departments to identify areas for
improvement. They also conduct customer satisfaction surveys and
recommend ways to improve satisfaction.
Identifying opportunities
Relationship managers identify potential opportunities and inform the
sales team to follow up. They may also generate additional business
through cross-selling or upselling.
Addressing issues
Relationship managers promptly and effectively address client issues
by coordinating with internal teams.
Analyzing trends
Relationship managers analyze data-driven business trends to find
methods to improve their company's customer approach or business
strategy.
Strategic planning
Relationship managers understand the client's goals and set a roadmap
to accomplish them.
Tracking metrics
Relationship managers track key metrics for all clients, like budget vs.
actual spending.
Providing updates
Relationship managers provide data-driven updates on client status to
managers.
03/08/23 - 30/03/2024 Krishiv Motors Pvt.Ltd
Hr Executive Employee benefits: Design and manage employee benefit packages
Hiring: Manage the hiring process for new employees
Performance reviews: Conduct annual employee performance reviews
Policies: Create and update HR policies and ensure employees comply
with them
Budgeting: Monitor and analyze department budgets
Employee records: Maintain detailed employee records
Employee relations: Develop and maintain positive relationships with
employees
Training and development: Organize training to help employees develop
new skills
Payroll: Oversee payroll processing and ensure accuracy
Compensation: Ensure compensation levels are fair and meet budget
constraints
Workplace safety: Ensure workplace safety and address employee
complaints
Exit interviews: Organize exit interviews to understand why employees
resign
Day-to-day operations: Manage the day-to-day operations of the HR
department
23/09/2024 - 31/12/24 Quadron iSolutions
Hr executive Hiring
Management
Planing
Manage employee recruitment, onboarding, development and retention
EDUCATION
Degree / Course University / Board Percentage / CGPA Year of passing
Madhya Pradesh Board of
SSC 63 2012
Secondary Education
Madhya Pradesh Board of
HSC 55 2014
Secondary Education
Bachelor of Arts Barkatullah University Bhopal 55 2018
PGDCA Makhanlal University Bhopal 70 2019
Master in business Oriental college Of
75 2021
administration Management
ADDITIONAL PERSONAL INFO
Address 46/2, Narhe Rd, Wadgaon Budruk, Narhe, Pune, Maharashtra
411041
Languages English
Date of Birth 02/02/1996
Marital status Single
Nationality Indian
Religion Hindu
Gender Female
DECLARATION & SIGN
I declare that the information presented in this resume is true and accurate to the best of my
knowledge. I assure you that my experience, skills, and qualifications meet the requirements of the job
and I am committed to making a positive contribution to your organization.
