FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
DON’T CRITICIZE,
CONDEMN OR
COMPLAIN
CHAPTER - 1
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
GIVE HONEST AND
SINCERE
APPRECIATION.
CHAPTER -2
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
AROUSE IN THE
OTHER PERSON
AN EAGER
WANT.
CHAPTER - 3
SIX WAYS TO MAKE PEOPLE LIKE YOU
BECOME
GENUINELY
INTERESTED IN
OTHER PEOPLE
CHAPTER - 4
SIX WAYS TO MAKE PEOPLE LIKE YOU
SMILE.
CHAPTER - 5
SIX WAYS TO MAKE PEOPLE LIKE YOU
REMEMBER THAT A
PERSON’S NAME IS
TO THAT PERSON
THE SWEETEST AND
MOST IMPORTANT
SOUND IN ANY
LANGUAGE.
CHAPTER - 6
SIX WAYS TO MAKE PEOPLE LIKE YOU
BE A GOOD
LISTENER.
ENCOURAGE
OTHERS TO TALK
ABOUT
THEMSELVES.
CHAPTER - 7
SIX WAYS TO MAKE PEOPLE LIKE YOU
TALK IN TERMS OF
THE OTHER
PERSON’S
INTERESTS.
CHAPTER - 8
SIX WAYS TO MAKE PEOPLE LIKE YOU
MAKE THE OTHER
PERSON FEEL
IMPORTANT—AND
DO IT SINCERELY.
CHAPTER - 9
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
THE ONLY WAY TO
GET THE BEST OF
AN ARGUMENT IS
TO AVOID IT.
CHAPTER - 10
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
SHOW RESPECT FOR
THE OTHER
PERSON'S
OPINIONS. NEVER
SAY, "YOU'RE
WRONG."
CHAPTER - 11
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
IF YOU ARE
WRONG, ADMIT IT
QUICKLY AND
EMPHATICALLY.
CHAPTER - 12
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
BEGIN IN A
FRIENDLY WAY.
CHAPTER - 13
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
GET THE OTHER
PERSON SAYING
“YES, YES”
IMMEDIATELY.
CHAPTER - 14
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
LET THE OTHER
PERSON DO A
GREAT DEAL OF
THE TALKING.
CHAPTER - 15
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
LET THE OTHER
PERSON FEEL
THAT THE IDEA IS
HIS OR HERS.
CHAPTER - 16
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
TRY HONESTLY TO
SEE THINGS FROM
THE OTHER
PERSON'S POINT
OF VIEW.
CHAPTER - 17
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
BE SYMPATHETIC
WITH THE OTHER
PERSON'S IDEAS
AND DESIRES.
CHAPTER - 18
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
APPEAL TO THE
NOBLER MOTIVES.
CHAPTER - 19
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
DRAMATIZE YOUR
IDEAS.
CHAPTER - 20
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
THROW DOWN A
CHALLENGE.
CHAPTER - 21
BE A LEADER
BEGIN WITH
PRAISE AND
HONEST
APPRECIATION.
CHAPTER - 22
BE A LEADER
CALL ATTENTION
TO PEOPLE’S
MISTAKES
INDIRECTLY.
CHAPTER - 23
BE A LEADER
TALK ABOUT YOUR
OWN MISTAKES
BEFORE
CRITICIZING THE
OTHER PERSON.
CHAPTER - 24
BE A LEADER
ASK QUESTIONS
INSTEAD OF
GIVING DIRECT
ORDERS.
CHAPTER - 25
BE A LEADER
LET THE OTHER
PERSON SAVE
FACE.
CHAPTER - 26
BE A LEADER
PRAISE THE
SLIGHTEST
IMPROVEMENT AND
PRAISE EVERY
IMPROVEMENT. BE
“HEARTY IN YOUR
APPROBATION AND
LAVISH IN YOUR
PRAISE.”
CHAPTER - 27
BE A LEADER
GIVE THE OTHER
PERSON A FINE
REPUTATION TO
LIVE UP TO.
CHAPTER - 28
BE A LEADER
USE
ENCOURAGEMENT.
MAKE THE FAULT
SEEM EASY TO
CORRECT.
CHAPTER - 29
BE A LEADER
MAKE THE OTHER
PERSON HAPPY
ABOUT DOING THE
THING YOU
SUGGEST.
CHAPTER - 30
MAKE THE OTHER
PERSON HAPPY
ABOUT DOING THE
THING YOU
SUGGEST.
CHAPTER - 30
