INDEX
→Who is consumer
→Difference between a customer and
consumer
→Consumer rights
→Consumer responsibilities
→Factors which cause exploitation of consumer
→Consumer movements in india
→Consumer protection
→National consumer rights day
→Bibilography
WHO IS CONSUMER:
A consumer is a person or organization
that buys or uses goods and services. Consumers are the end users in
the supply chain of a product
DIFFERENCE BETWEEN A CUSTOMER AND
CONSUMER :
A customer always purchases a product or service
but might not be the end user. A consumer is always the end user of a
product or service but might not have purchased it. A customer
becomes a consumer if they make a purchase and use the product or
service themselves.
WHAT IS CONSUMER RIGHTS:
Consumer rights are the
legal protections granted to consumers to ensure they are not
exploited by unfair practices, and that their interests are
considered when making purchases or using services. These
rights aim to protect consumers from hazardous products,
deceptive marketing, and other unfair trade practices.
Key Aspects of Consumer Rights:
→Right to Safety
→Right to be Informed
→Right to Choose
→Right to be Heard
→Right to Redressal
→Right to Consumer Education
→Right to a Healthy Environment
→Right to basic needs
→Right to Safety:
Means right to be protected against the
marketing of goods and services, which are hazardous to life and
property. The purchased goods and services availed of should not only
meet their immediate needs, but also fulfil long term interests
→Right to be Informed:
Consumer should insist on getting all the
information about the product or service before making a choice or a
decision. This will enable him to act wisely and responsibly and also
enable him to desist from falling prey to high pressure selling
techniques
→Right to Choose:
The "right to choose" is a multifaceted concept
encompassing freedom in various aspects of life. In the context of
consumer rights, it means the ability to select from a range of goods
and services at competitive prices. It also extends to healthcare, where
individuals have the right to choose providers and services
→Right to be Heard:
The "right to be heard" is a fundamental principle
that ensures individuals have the opportunity to express their views and concerns,
especially in situations that affect them. It's about having your voice heard and
considered, particularly when it comes to legal proceedings, consumer protection,
and child rights.
→Right to Redressal
The "right to redressal" is a fundamental consumer right that
guarantees access to a mechanism for resolving grievances related to unfair
trade practices or exploitation. This right ensures that consumers can seek fair
settlements for genuine grievances, receive compensation for losses
→Right to Consumer Education:
The right to consumer
education empowers individuals with the knowledge and skills needed
to make informed decisions and protect themselves in the
marketplace. It encompasses understanding consumer rights, laws, and
responsibilities, as well as the ability to discern unfair trade practices
and seek redressal.
→Right to a Healthy Environment:
The right to a healthy
environment, recognized internationally and by many nations, is a
fundamental human right that ensures a clean, safe, and sustainable
environment for all. This right is increasingly being recognized in
national constitutions, laws, and international treaties
→Right to basic needs:
The "right to basic needs" is a
fundamental human right that ensures access to essential goods and
services necessary for survival and a decent standard of living. This
includes adequate food, clothing, shelter, healthcare, education, and
public utilities.
Consumer responsibilities:
Consumer responsibilities
involve acting ethically and responsibly when purchasing goods and
services. This includes being informed about products, exercising your
rights, and being mindful of the environment. Consumers also have a
responsibility to speak out, complain when necessary, and contribute
to a more sustainable future.
Factors which cause exploitation of consumer:
Several factors
contribute to consumer exploitation, including a lack of consumer
awareness, unorganized consumer groups, and the presence of
spurious goods and deceptive advertising. Additionally, factors like
adulteration, poor quality products, and limited competition can lead
to exploitation, as can issues with after-sales service and black
marketing.
Consumer movements in india:
The Indian consumer movement is a
grassroots effort that aims to protect consumers' rights and interests
through various means, including education, advocacy, and legal
action. It emerged in the 1960s, building on earlier initiatives like
consumer cooperatives
Consumer protection:
Consumer protection refers to laws,
regulations, and measures aimed at safeguarding buyers of goods and
services from unfair or misleading practices in the marketplace. It
ensures that consumers are informed, have access to redressal
mechanisms, and are protected from harmful business practices,
including fraud, deception, and unfair trade practices.
National consumer rights day:
National Consumer Day is
celebrated every year on 24th December in India. A.D. The Consumer
Rights Act was approved by the President of India on 24 December
1986. Since then 24th December is celebrated as National Consumer
Day. Many organizations and activists had to make efforts to bring this
law into existence
→Bibilography:
1)NCERT CLASS 10 ECONOMIC BOOK
2)WIKIPEDIA
3)https://consumeraffairs.nic.in/
4)https://www.jagograhakjago.com/
5) ncrdc.nic.in
