WB e-District e-District 2.

0 User Manual

User Manual for Applicants for Applying for Auto Renewal of Trade License in Municipal Areas

User Manual – WB e-District 2.0

User Manual for Auto Renewal of Trade License in Municipal Areas

Version 1.0

Created On: 03-Jan-2023

Revised On: ___________
Released On: __________

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User Manual for Applicants for Applying for Auto Renewal of Trade License in Municipal Areas

Disclaimer:
The specimen images used in this document are for illustration purposes and have
no link whatsoever to actual data related to applicants, actors or applications under
the actual portal.

Target Audience:
This document is intended to provide a basic overview of the WB e-District 2.0
portal to the following:
• Citizens of the State intending to avail services or schemes (as per their
requirement/eligibility)
• Actors involved in providing the identified services to these Citizens
• Nodal Authorities and designated Govt. Officials for reviewing and
governance purposes.
•
CAUTION
The information contained in this document is confidential and no part of this
document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording or
otherwise, without the prior consent from M/s WTL, the State Nodal Agency (SNA)
and State Implementing Agency (SIA) for all e- Governance related activities in West
Bengal and Department of P&AR, Govt. of West Bengal.

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Revision Control History

S. No. Nature of Amendment Document Document Remarks

Version No. Release Date
1 Draft 1.0

Document Details

Name Version Description

No.

Prepared by: PALLABI SAHA Date: ______________

Reviewed by: ______________ Date: ______________

Authorised by: Date: ______________

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Table of Contents
List of Abbreviations......................................................................................................................5

1.0 Introduction............................................................................................................................6

1.1 Accessing e-District 2.0 .........................................................................................................6

1.2 User Navigation flow..............................................................................................................7

1.3 Important Sections................................................................................................................ 8

2.0 About the Service ...................................................................................................................8

2.1 Service Discovery..................................................................................................................9

2.2 Scheme Discovery.................................................................................................................9

3.0 Online Application Submission along with Online Submission of Supporting Documents ......9

3.1 User Registration.................................................................................................................10

3.2 Filling up the Application ................................................................................................... 11

3.3 Adding Supporting Documents...........................................................................................15

4.0 Online Payment of Fees.......................................................................................................21

5.0 Online Download of Final Approval Certificate....................................................................22

6.0 Track Status of Application .................................................................................................19

6.1Searching for an application................................................................................................19

7.0 Third-party Verification Details............................................................................................24

8.0 Annexure ..............................................................................................................................25

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8.1 Connecting Helpdesk.........................................................................................................26

8.2 Submitting Feedback.........................................................................................................27

8.3 Logging Out ..............................................................................................................28

List of Abbreviations:

SL Test Meaning

1 AIN Application Identification Number

2 RMN Registered Mobile Number

3 OTP One Time Password

4 RoR Register of Records

1.0 Introduction
e-District 2.0 portal has been envisaged by the Government of West Bengal to provide advanced
automated workflow solution for District Administration to improve upon the existing standards
for providing services to the citizens. This project harbors the dream to earn the reputation of
being paramount importance to help the State to establish higher acceptance standards for
electronic workflow system for the district administration as well as various departments for
processing the applications submitted either by citizens themselves or through Kiosk
Centers/BSKs, which are the primary front-end channels as envisaged in the project.

1.1 Accessing e-District 2.0

E-District 2.0 portal is a web-based application. The application has support for all the popular
web browsers like Chrome, Edge and Mozilla. It can be accessed by typing the URL identifier
on any of the above-mentioned browsers.
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URL: https://edistrict.wb.gov.in/portal/
The following screen opens.
By Clicking on this link, it will redirect to Wb E-district Website which consists of different
Services and schemes which can be applied by the citizen.

FIGURE 1

1.2 User Navigation flow

The home page can be divided into 2 distinct sections. The Header and Body. The Header section
contains a few common features which are a part of the standard design and may be used by the
users as per their convenience. The common features have distinct icons, and the usage is mentioned
below.:

Icon / Link Usage

The Night mode icon palette provided icons to select the
preference for viewing the portal in the dark mode or in the
normal mode.
Size icons are provided to aid the users select the font size in
accordance with the individual reading preferences.
The Search Option is provided to the user so that they can
search for a desired service/scheme from within the portal

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The Picture Gallery icon can be used to view the departmental

images.
The Home Icon helps the user to navigate to the home page.

Language selector allows the user to toggle between the

available. The portal supports English and Bengali la

Clicking on this allows the user to login to the portal and avail
the desired service

The Helpdesk link re-directs the user to the Helpdesk

information
The Hamburger icon on the extreme left provides further
alternative navigation options mentioned below:
• Login
• Services
• Schemes
• Contact Us

Users can jump to the Login screen, browse for the available
services, schemes and jump to Contact Us.
Users can Register themselves with the revamped e-District
Portal by clicking the link and filling up the necessary details.
Users can Check the details related to the Various live services
by clicking the link and filling up the necessary details.

Users can access the details related to the Various live schemes
available by clicking the link and filling out the necessary details.

1.3 Important Sections

Other Important Sections present in the home screen are:

• Latest Updates: The Latest Updates section shows latest updates or the important changes
which have been newly implemented vide the portal. It serves as a medium of imparting the
latest communication to the target audience
• e-District Mobile: e-District Mobile application details
• Welcome: Provides the basic introduction of what the portal is about.
• Notice: It is an archive of the latest Govt. Notices / Circulars.
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2.0 About the Service

2.1 Service Discovery
In case any user wants to know about a particular service, he or she can do so by clicking the Services link.
The Service Discovery screen appears as follows.

The User needs to click on Service Discovery (Screenshot below).

FIGURE 2

To know more about the service, a user should click on the name of the service. The user is provided with
navigation icons (> and <) to navigate across various Departments. The following screen appears when
the user clicks the service Auto Renewal of Trade License of Municipal Areas.

Then the User needs to click on the specific service name (Screenshot below).

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To go-back to the previous screen, the user needs to click on the CANCEL button (Screenshot below).

FIGURE 3

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In case the user intends to avail a service, the user must register itself with the portal first using the
REGISTER option and then login to the portal using the LOGIN option and complete the process by
providing his or her unique username and click on Sign In.

2.2 Scheme Discovery

In addition to citizen-centric services, WB e-District 2.0 positions itself as a Single Window access point for
the various beneficiary schemes. To see the available schemes, the user needs to click on the Schemes
link to open the Scheme Discovery window as shown below.

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FIGURE 4
To know more about the scheme, the user can either use the Search option to search for the necessary
scheme by typing the name or use the available Filters. In case the user wants to know more about say
the Krishak Bandhu Scheme, a popular scheme, falling under the Loan, the user can click on the Scheme
Name and learn more about the same. The following screen appears.

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FIGURE 5

In case the user intends to avail a scheme, the user must register itself with the portal first using the
REGISTER option and then login to the portal using the LOGIN option and complete the process by
providing his or her unique username and click on Sign In.

3.0 Online Application submission along with online submission of documents

3.1 User Registration

User Registration is mandatory for availing any of the available schemes or services. In case the visitor to
the portal is an occasional surfer, he or she can get a good idea of the portal without going through the
registration process.

In case the visitor to the portal wants to avail the service, then he or she needs to be a registered user.
Users can register themselves with the revamped e-District Portal by clicking the REGISTER link and filling
in the necessary details.

The following screen appears as the user clicks on the REGISTER link. (Screenshot below).

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FIGURE 6

The default screen is designed to capture the Personal Details of the user. This includes Name, Email Id,
Mobile Number and Date of Birth. All the details are Mandatory in Nature. Users are required to fill in the
necessary details and click on the Register button. This leads to the next screen.

The user is required to select a Username of his or her choice. This entry is validated against the
usernames which are already registered. In case the same is repeated, an appropriate user message is
flashed to warn the user regarding the non-availability of the same. Once the user provides valid values
for all the remaining fields, he or she needs to click on the Next button to move to the final screen where
the OTP shared must be validated to complete the User Registration process. The following screen displays
this. (Screenshot Below)

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FIGURE 7

After this user needs to put the OTP and click on Submit button. (Screenshot Below)

FIGURE 8

Once the User Registration is Successful, Applicants will need to login (Screenshot below).

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FIGURE 9

User will put the username and captcha and then will click on sign in (Screenshot below):

FIGURE 10
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The user will receive one OTP which is required to enter to complete the logging
process.(Screenshot below):

FIGURE 11

User will land on Dashboard page. For new user all application status count will show as 0
(Screenshot below):

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Status Meaning
Pending Actions Count of Applications which have been
successfully submitted and are yet to be acted
upon by the actor
Draft Count of Applications which are saved as Draft
Approved Count of Applications that have been approved
Reject Count of Applications that are rejected on various
grounds
Submitted Count of Applications that have been submitted
successfully

3.2 Filling up the Application

User needs to click on services and then click on the designated service to open the application
form.
(Screenshot below):

One can search the required service by Department, for example, and then click on the service (Screenshot
below), service name here being ‘Auto Renewal of Trade License in Municipal Areas’ where user needs to
click

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Applicant needs to click on the accept button (Screenshot below).

FIGURE 13

The following screen appears when the user clicks on the Service Name.

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The user needs to fill in the application form by selecting the correct option. Mandatory fields (if
Applicable) are denoted by red colored asterisk (*) mark next to them. Applicant needs to fill up the
Basic data of the Deed in this section as shown below and Click on Search. (Screenshot Below)

FIGURE 15

Once the Trade license data is getting fetched, then user need to click on Save and Next to proceed till
Last Page.

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FIGURE 16
The user must complete the form by visiting multiple grouped sections and then click on Save & Next to
move to the next page. Users may click on Save As Draft to save the data in form of a draft which can be
edited later.

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FIGURE 18

FIGURE 19

User needs to click on ‘Save as Draft’. (Screenshot Below)

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Preview link will become activated (turns blue) and then the User will be able to see the preview by
clicking on ‘Preview’

FIGURE 20

By Clicking on Preview, User will be able to see the preview version of the filled-up application form.

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(Screenshot below- showing the Preview Version of the Application)

Preview Certificate link will become activated (turns blue) and then the User will be able to see the
Certificate Preview by clicking on ‘Preview Certificate’

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By Clicking on Preview Certificate, a preview certificate will be downloaded in browser. (Screenshot

below)

By clicking on the downloaded preview certificate, the interface below will open. (Screenshot below)

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3.3 Adding Supporting Documents.

For Attaching Supporting Document user needs to click on supporting document button, then
by Adding the supporting document, User will click on Save to save the documents.
(Screenshot below)

User is required to upload documents and then user is required to click on Save in order to
save the documents uploading online. (Screenshot below)

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Upload
Necessary
Documents

Attached Document view (Screenshot below)

User will click on the Submit button to finally submit the application online along with the
documents uploaded.
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Clicking on the Submit button, the application gets successfully submitted and will redirect to
Payment page to complete the application process.

(Screenshots below)

Thus, an applicant is able to submit an application online along with uploaded documents in
the online system.

4.0 Online payment of Fees

Applicant will Redirect to Payment Page once Clicked on Submit button. User needs to click on I Agree
button to accept the Terms and Conditions (Screenshot Below)

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FIGURE 23

Now Applicant need to select the Razor pay Payment gateway and click on Pay. (Screenshot Below)

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Users will now select their preferred payment method and will click on the Pay now button, beside
Payment amount displayed.
(Screenshots below)

Once payment is made it will redirect to the e-district dashboard page showing Payment
Acknowledgement. Applicants can download payment receipt.
(Screenshots below)

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FIGURE 25

The User is automatically directed to the Dashboard, to see the application. AIN number is displayed for
future reference as well as Registration Number. The user can then download the certificate as well. The
following screen may be referred to.

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5.0 Online Download of final approval Certificate

On the Applicant’s Dashboard in the online system, URL: https://edistrict.wb.gov.in/portal/home
by clicking on this highlighted download button below the final approval Certificate will be downloaded.
(Screenshot Below)

By Clicking on Download certificate button following screen appears. (Screenshot Below)

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By Clicking on the above button, the following screen appears. (Screenshot below- Certificate
downloaded from the dashboard.)

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The certificate will be downloaded in Browser like the below screen

(Screenshot below).

The output certificate will be as below:

(Screenshot below - Sample certificate for the service)

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Thus, an applicant is able to download Final Signed Certificate from the online system.

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6.0 Track status of application

After logging in to e-district (URL: https://edistrict.wb.gov.in/portal/home ) user needs to go to
Dashboard. To track the status the user needs to click on the ‘Track Case Status’ Icon as shown below.

The user needs to click on ‘Track Case Status’ icon to track updated status of application.
(Screenshot below)

The updated status of application appears on screen (Screenshot below), which is ‘Approved’ in this case
(Screenshot below):

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Thus, an applicant can track online the status of application through the online system.

6.1 Searching an application

To search for an application the user should enter the Unique AIN of the application in the Search
Box. The following screen shot may be referred to.

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6.2 Checking the Application Outcome

To check the outcome of an application, the user must follow the following steps:

• Login to WB e-District portal

• Search the application using the search features with the help of the Unique AIN as
mentioned in the previous section.
• Application may have the outcome as Approved or Rejected as per the merit of the case.
• The following screen shot shows an application which has been approved.

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FIGURE 30

8.0 Third-party Verification Details

On home page (URL: https://edistrict.wb.gov.in/portal/home ), in the dashboard left hand side
upper corner, there is a 3-dot menu. Upon clicking on it the option of Third-party verification
appears, and the user needs to click on this Third-party verification for details. User then needs to
enter the AIN (Application Identification Number) and fill in the captcha. After this, on hitting search
button the user will be able to see details of Certificate issued by which he can verify the
authenticity of the Certificate issued (Screenshots below):

Go to home page, URL: https://edistrict.wb.gov.in/portal/home (Screenshot below).

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User needs to click on this Third-Party Verification Button (Screenshot below).

A new web page opens (URL: https://edistrict.wb.gov.in/portal/third-party-verification )

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(Screenshot below)

Clicking on this User needs to give the AIN (e.g. 210902507200193343, as one example) and proper
Captcha code to fetch the details. To view more details the user needs to click on the eye button.

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(Screenshot below)

Applicant will be able to see Few Details like Applicant Name, Address, Date of Application and Valid till
Date. (Screenshot Below)

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Thus, any third-party can be able to see details of the Certificate issued by which he can verify the
authenticity of the Certificate issued.

8.0 Annexure
8.1 Connecting Helpdesk

WB e-District portal aims to serve a huge number of individuals under different roles. In case the user
gets stuck at a specific point, he or she can click on the Helpdesk link or select the Contact Us menu
provided. The following screen appears.

Figure 43

Once the user has logged in to the portal, he should click on the Helpdesk link to access the Helpdesk
feature. The following screen appears.

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Figure 44

Under the User Details information group, Name and Number of the active user are displayed. The user
needs to fill in the Problem details information group. The user has to provide the Department, Service
name, Module name and the corresponding Unique Identifier i.e. AIN or Registration Number. In the
Description box, the user has to provide the problem statement and then upload the document in
support of the issue.

The Submit button gets enabled and the user must click on the same to submit the concern. A Unique
request number is generated. To track progress of the concern, the user needs to click in the View
Registered List button. Once the action is taken, the user gets a button/link which can be clicked upon
to view the updated resolution / feedback /action taken by the Help Desk team.

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8.2 Submitting Feedback

To submit the feedback, the user needs to enter the name and mobile number and select the rating against
the feedback survey parameters and finally enter the comments as shown below.

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The user has to click on the SUBMIT button to successfully register the feedback with the portal. In case
the user needs to change the selection, he or she can click on the RESET button provided.

8.3 Logging Out

To Logout the user needs to click the User Icon and click on the Logout button as shown below.

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