.
Nisha P Dynamic customer support executive with over 5 years of experience
in delivering exceptional service across various industries. Proven
expertise in enhancing customer satisfaction through effective
communication and problem-solving skills. Proficient in multi-
tasking and adapt at utilizing Microsoft office tools to streamline
Bangalore, Karnataka 560036 operations. A strong commitment to fostering positive client
relationships and improving service delivery process. Dedicated to
7019125314 leveraging past experiences to contribute to progressive team
[email protected] environment and achieve organizational goals.
Work History
Skills
Primary English Teacher
• Customer service Narayana E Techno School, April 2022 - January 2023
• Effective communication Bangalore, Karnataka
• Preparing lesson plans
• Problem solving
• Conducting classes in an efficient way.
• Multi-tasking ability
• Carrying day-to-day activities as per job demands.
• Client relationships
• Assessing, evaluating, Monitoring students continuously
• Technical Support • Building a good harmonious relationship with Parents
• Active Listening
Primary Teacher
• Classroom and behavior Chrysalis High Marq, Bangalore, May 2021 - August 2021
management Karnataka
• Monitoring student • Handling live online classes in both Google Meet and MS Teams.
progression term by term
• Developing lesson plans.
• Preparing Progress reports and student evaluations.
• Assessing Students' abilities and development.
Languages • Implementing activities to stimulate student learning.
• Assigning homework, grading tests, documenting progress.
English
Hindi Primary Teacher
Credence International School, March 2020 - April 2021
Malayalam Hyderabad, Telangana
Tamil • Well versed in handling live online classes.
Kannada • Scheduling and monitoring live classes in google meet platform
• Maintaining daily Attendance
• Updating classwork and homework details through the school portal on
a daily basis.
• Conducting online exams and PTM periodically
• Maintaining lesson plans.
.
Primary Teacher
Sri Chaitanya Techno School, April 2018 - April 2020
Hyderabad, Telangana
• Worked as Class teacher of Grade 1. Subjects: English, EVS and GK.
Customer care Executive
JIO INFOCOMM Pvt Ltd, August 2017 - March 2018
Bangalore, Karnataka
• Manage Customer inquiries while ensuring swift and effective
resolutions
• Utilize strong communication skills to foster positive customer
relationships
• Demonstrated problem solving abilities in addressing technical and
service issues.
• Resolving issues in a timely manner
• Enchased problem solving and customer engagement skills
• Active listening to understand customer needs fully
• Providing high quality service in a fast-paced environment
Customer care Executive
GREEN TECHNOLOGIES Pvt September 2015 - May 2017
Ltd, Bangalore, Karnataka
• Provided High quality support by efficiently managing customer
inquiries.
• Resolved issues effectively leading to increased customer satisfaction
• Demonstrated strong communication skills while interacting with
clients
• Adapted to various customer situations to offer tailored support
Customer care Executive
SERCO TECHNOLOGIES, June 2013 - June 2014
Bangalore, Karnataka
• Handled a wide range of customer inquiries with professionalism
• Ensured customer satisfaction through effective issue resolutions
• Utilized strong inters personal skills to communicate with clients
Student Counsellor
IMTECH, Sharjah, UAE October 2010 - March 2011
• Company Overview: Sharjah, UAE
• Providing correct course details to students and their parents regarding
various courses and their scope.
• Fee collection and making their receipts for accounts department.
• Coordinating meetings with parents.
• Coordinating weekend classes for working people.
.
Education
Singhania University at Rajasthan
B. Ed in English January 2023
GPA: First Class
Al-Ameen Engineering College at University of Calicut
B. TECH in Electronics & Communication January 2010
GPA: 63
Hobbies and Interests
• Cooking
• Reading
• Music
• Social Services
Personal Information
• Date of Birth: 05/24/88
• Gender: Female
• Marital Status: Married
