MASTER AGENTFORCE
FREE TRAINING
RESOURCES, CERTIFICATIONS,
AND HANDS-ON GUIDES
2/7
1 AGENTFORCE PLAYGROUND
To get your hands dirty with Agentforce,
you’ll need a special Agentforce
Playground, which is available through
specific modules in Trailhead.
You can find the link to access your
Agentforce Playground in “Configure an
Agentforce Service Agent”.
Master Agentforce
3/7
2 Trailhead
The “Get Ready for Agentforce” trail on Trailhead
is a great way to gain a comprehensive overview
and hands-on experience with Agentforce, even
if you’re a beginner.
Master Agentforce
4/7
Since Dreamforce, Salesforce has released
many new modules, including:
Get Ready for Agentforc
Agentforce Service Agent: Quick Loo
Agentforce Agents: Quick Loo
Quick Start: Build Your First Agent with
Agentforc
Large Language Model Data Masking in
the Einstein Trust Laye
Retrieval Augmented Generation: Quick
Loo
Get Started with the Models AP
Agentforce for Developers
Master Agentforce
5/7
Salesforce Instructor-Led
3 Classes
Salesforce currently offers four instructor-led
classes:
Build Salesforce AI Solutions: An in-person
three-day event taking place in San Francisco
and London
Get Started with Agentforce: A 90-minute virtual
session that will show you how to use Agentforce
for employee assistance
Build Your First Agent with Agentforce:
A 90-minute virtual session where you will build
and deploy a new Agentforce Agent
Get Started with Prompt Builder:
A 90-minute virtual session that will teach you
how to use prompt templates in Prompt Builder.
The classes are free and will be running until
December 31, 2025.
Master Agentforce
6/7
4 AI Specialist
CertificatioN
The AI Specialist certification proves your
Agentforce expertise.
It is a deep dive into generative AI and its
use within Salesforce, focusing on
configuring and applying Einstein AI tools
and explaining the Einstein Trust Layer.
Master Agentforce
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