Circular

23504 Date 02.08.2025

No.
Main : ADMIN- 66 /2025-26
Sub : ORG - 25 CO: KYC / AML DEPT. File M - 8 S - 801

Use of Business Correspondent (BC) by Banks for

Updation/ Periodic Updation of KYC

Attention is invited to circular number 23402 dated 19/06/2025 on introduction of use of Business
Correspondent (BC) by Banks for updation/ periodic Updation of KYC as per RBI Master
Direction amendment dated 12.06.2025.

In line with the RBI direction, provision has been enabled at BC devices to undertake Re-KYC
of customers with following conditions:

1. Customers where AADHAAR is captured as OVD & is e-KYC verified.

2. Customers in Low and Medium risk categories.
3. Customers whose Re-KYC is “pending” or “Due within next 1 year” are only allowed to
undertake Re-KYC through BC device.
4. Authorised BC must obtain Self-declaration from the customer as per Annexure-I in case
of no change in KYC information or change only in the address details along with the
supporting documents if required and authenticate.
5. In case of no change in current address, Re-KYC will be done on Biometric
Authentication as per Process Flow given in Annexure-II but in case of change in current
address, BC will process the request at BC point and submit digitally to the SPOC
Branch. BC has to submit the documents along with supporting documents in physical
mode based on which branch will process the queue after checking with the information
given by the customer under Maker-Checker Concept. Detailed process flow is given in
Annexure-II.
6. BC must provide the acknowledgement copy to the customer.

Remuneration Structure for updation of KYC / Re-KYC by Business Correspondents (BCs)

shall be as per circular no. 23476 dated 21.07.2025 issued by financial inclusion department.

Self-declaration form for KYC updation is attached in Annexure I.

SOP is attached in Annexure II.

The contents of this circular may be brought to the notice of all concerned for meticulous
compliance.

Amit Chaudhari
General Manager
(KYC/AML/CSCoE)
 Annexure I:
INDIAN BANK………………………………BRANCH

SELF DECLARATION FORM FOR KYC UPDATION

(INDIVIDUALS: NO CHANGE IN KYC INFORMATION)

Account Number*

Name*

PAN Number (if available)

Occupation*

Annual Income Source* Salary Business Income Agriculture Investment Income

Pension Others (Mention if selected others)

Mobile No.*

Email ID*

OR
(INDIVIDUALS: CHANGE ONLY IN ADDRESS)
Account Number*

Name*

PAN Number (if available)

Current Address* Line 1:___________________________________________

Line2: ____________________________________________

City/Town/Village:__________________________________

Dist:_______________ State: ____________ Pin:___________

Occupation*

Annual Income Source* Salary Business Income Agriculture Investment

Income

Pension Others (Mention if selected others)

Mobile No.*

Email ID*
 CUSTOMER’S DECLARATION
I hereby declare that there is Change/NO Change in existing status of my KYC information which
was provided at the time of opening of account/last KYC updation. I undertake the responsibility to
declare, disclose and provide immediately and in no case beyond 30 days from the date of change,
any changes that may take place in the information provided herein/or otherwise, as well as in the
documentary evidence provided by me or if any certification becomes incorrect or undergoes a
change. In case the above information is found to be false or untrue or misleading or
misrepresenting, I am aware that I may be held liable for it.

Date:…………………… Signature/Thumb Impression of Customer

Place:……………………
Name:…………………………………………

Signature/Thumb Impression to be
witnessed by BC with BC KO Code: ………………………………………………………….

For Office Use only

1. Certified that KYC Documents of the Customer available with the Bank are as per current Customer
Due Diligence (CDD) Standards.
2. PAN details (if available) have been verified from database issuing authority.
3. Information submitted by the customer verified & KYC Updation date entered in CBS.

Maker……………………….. Checker…………………………

SR No……………………….. SR No………………………..……
Annexure II:
The Process Flow for Re-KYC through BC point is as under,

A. Action point at Business Correspondent:

1. After logging into BC Device, the following page will be displayed in EASE SERVICES
screen of BC device:

Clicking on “Re-KYC” option will open another screen requesting input of UID/VID as below:
Correct Aadhaar number of the customer need to be filled under Customer Aadhaar/VID
Number tab and Language is to be selected under Consent tab.

After filling the Aadhaar number and selecting the appropriate language under Consent tab,
click on “I Agree “, and then click on SUBMIT button.

After clicking on SUBMIT button, the device will ask to “put finger”. Now, Biometric of the
Customer needs to be captured at the BC device.
After successful capture of Customer’s biometric, Account number of the Customer will be
fetched on the screen of BC device as below:

Click on “Proceed” option. The next page will display Customer’s address details with two
options under Change in Current Address as shown below:
 i. If there is no change in the Customer’s address, select option “No” under
Change in Current address option, then click on Submit, and go to next page.

Next page will be displayed as under:

Select Language from the dropdown tab under Consent, and tick all the boxes with “I Agree“
option, as shown below:

Now click on “PROCEED FOR RE-KYC “

The device will again ask to “put finger”. Now, Biometric of the Customer needs to be
captured at the BC device. After successful capturing of the Customer’s Biometric, the
process will be completed at the BC Device. A successful receipt will be generated at the
BC Device and Re-KYC date will be updated in NBC.

ii. If the Customer wants to change their Current address, select option “Yes” under
Change in Current address, then click on Submit, and go to the next page.
In the next page, select Language from the dropdown tab under Consent, and tick all the
boxes with “I Agree“ option, as shown below:

Now click on “PROCEED FOR ADDRESS CHANGE “.

The next page will be displayed as below where the CIF and Account number of the customer
will be displayed along with blank address fields
The Customer’s Current Address details (taken from Declaration Form submitted by the
customer) have to be manually entered in the respective fields.

After the address fields are filled, click on SUBMIT button:

The device will again ask to “put finger”. Now, Biometric of the Customer needs to be
captured at the BC device. After successful capturing of the Customer’s Biometric, a slip with
Reference Number will be generated at the BC Device.

The BC has to submit the Reference number along with the Customer’s declaration
form and OVD at the Home Branch for further processing.
B. Action point at Branch level:
After obtaining the Declaration form with Reference number, and verifying the Current Address
details, the maker has to login to NBC, and under Financial Inclusion tab, select Re-KYC FI
Channel (Screen No. 8023) and enter the Reference number:

After entering the Reference number, click on Transmit, to go to the next page.
The Current address updated at the BC device will be displayed on the right-side of address
fields, which are editable.

After filling all mandatory fields, the Maker will click on Transmit and a Queue number is
generated as shown below:
The Checker has to login to their Node and authorize the Queue. After authorization, a
Success message is displayed on the screen.

The Current address and Re-KYC date will be updated immediately.

Branch officials are required to ensure the safe keeping of the declaration forms for future

reference & record.

 C. ERROR SCENARIOS:

1. Customers whose AADHAAR is not e-KYC verified:

In case of Aadhaar that is not e-KYC verified, the Re-KYC shall not proceed from
BC device and the under mentioned error will be shown.

Such customers may visit branch or can undertake Re-KYC through various other
channels.

2. Joint Accounts:
In case of joint accounts, the Re-KYC shall not proceed from BC device and the under
mentioned error will be shown.

Such customers may visit branch or can undertake Re-KYC through various other
channels.
 3. Re-KYC not Pending for Customer:

Customers whose Re-KYC is “pending” or “Due within next 1 year” are only allowed
to undertake Re-KYC through BC device. In case of others the under mentioned error
will be shown.

4. High-Risk Customer:
In case of “High Risk” accounts, the Re-KYC shall not proceed from BC device and
the under mentioned error will be shown.

Such customers may visit branch to undertake Re-KYC.