Chapter 2 General presentation + from the public network to users of PCXs C and D These calls are established by: + public or private break-in -> private + private break-out -> private or public The transmission acts as an access between the different protocols used; the level of service offered depends on the protocols implied by the cal + QSIG <-> ISVPN: services offered by QSIG. + ISVPN on public line <> ISVPN on leased line: ISVPN services + ISDN <> ISVPN or QSIG: ISDN services Centralized attendant service An incoming call, in transit on a PCX or transferred whilst ringing (unsupervised transfer) on a leased line, which is not answered after a certain amount of time, is automatically re-directed to the operator of the system which received the call The CENTRALIZED OPERATOR, the name given to this feature, is organized around the PCXs connected to the network over leased lines. One of the PCXs, configured as the “Master”, will have the CENTRALIZED OPERATOR STATION. The other "Satellite" PCXs may also have local operators. DDI call TLD! (option) (station B) SSATELLITIBYSTEM MASTER SYSTEM 1. Losed ne Ses ] Cal fom 8 Local OPERATOR, Environment When installing this feature on a PCX network, the following must be taken into account: + A specific programming procedure, performed for each PCX in the network, makes it possible to configure a Master PCX and Satellite PCXs. The operator of the PCX configured as the Master becomes the Centralized Operator. + Only incoming calls issued from the TO or T2 network interfaces of the Master PCX go through the centralized operator mechanism. Nevertheless, Satellite PCXs can be equipped with network junctors and a local operator thus enabling autonomous management of their traffic, + An incoming call routed to the centralized attendant benefits from the welcome message mechanism, itis active + The display on the centralized attendant is usually provided for incoming calls which are routed to it + An incoming call which is considered as “non telephone" by the system, is not subject to the centralized attendant service. For example, an incoming TO ISDN call a G4 Fax service Configuring a network with external lines on only one PCX BAL91206USAL -Ed. 1 - October 2022 - Expert Documentation: Private Networks 16/51Chapter 2 General presentation DLTWDLT2 Cantratzed Operator To redirect the call to the centralized attendant, there are two possible solutions: the "ReroutOpe" function of the transit system (PCX1), or dynamic routing/attendant forwarding of PCX2 Using ReroutOpe: = Configure a time-out value before re-routing through PCX1: ‘System Miscellaneous -> Memory Read/Write -> Misc. Labels -> ReroutOpe. Default value: 00 00: rerouting of in transit calls towards the centralized attendant is inactive. Configuration example: ReroutOpe = C8 00 (200x100ms=20seconds). Any call in transit towards the satelite, in the event of no reply, will be rerouted to the centralized operator on PCX1 after 20 seconds (PCX1 releases the line to PCX2). Note: ‘Only DDI calls routed directly to PCX2 (break-in) fall under ReroutOpe time-out (this mechanism does not apply to a network line under call distribution). If PCX2 users are using dynamic routing (for example towards the Voice Mail unil), the ReroutOpe time-out value ‘must be superior to the dynamic routings used by PCX2 users. Dynamic routing/Attendant group routing: Itis also possible to re-route calls from PCX1 to PCX1 using dynamic routing on PCX2 stations and the ‘Attendant group routing function within the time ranges of PCX2. = Configuring a collective speed dial number in PCX2 (n° 8000 for example) with PCX1's operator as destination. The trunk group assigned to this number must be an homogenous logical direction for opti be effective. ization to Time ranges -> Destination for time ranges = 8000; Attendant Diversion = Yes within forwarding time ranges - Configuring PCX2 stations supporting dynamic routing on attendant group: BAL91206USAL -Ed. 1 - October 2022 - Expert Documentation: Private Networks 47151Chapter 2 General presentation tails -> Dyn routing -> Timeout T2 = XX ; ‘orwarding to general level” and “Diversion Users/Base stations List -> Station (choose station) ->! External calls column - Level 2: check “Use Timer apply” This configuration offers the same operation as ReroutOpe time-out but is more flexible for choosing which calls are rerouted or not to the centralized attendant: by choosing dynamic routing of PCX2 users, itis possible to choose which calls, internal or external, are rerouted to the centralized operator. this configuration can be customized for each station (for example by suppressing dynamic routing at general level for an analog device equipped with a fax) Itis possible to choose different re-routing time-outs (T1, T2) for each user. Configuring a network with external lines on each PCX DLTODLT2 centraiized| Operator If there is no local operator in PCX 2, use the programming shown in the previous example (dynamic routing/attendant group routing). When there is a local operator in PCX 2, in addition to the attendant diversion to PCX1 using the attendant group diversion by time range function described earlier, it is possible to perform a forced diversion using the "Attendant Diversion” function. + to program an “Attendant Forwarding" key. Users/Base stations List -> user (select Attendant) -> Details -> Keys -> Type = Function Key -> Function = Attendant Forwarding, Number = 8000 (speed dial n° corresponding to a call to the cen- tralized attendant), Set up from the Attendant: + press the "Attendant Forwarding” key + attendant code (help1954 by default); the LED associated with the key flashes. + to cancel: same operation Call handling The table below describes the reactions of a Centralized Attendant network with or without a satellite internal attendant. BAL91206USAL - Ed. 1 - October 2022 - Expert Documentation: Private Networks 18/51Chapter 2 General presentation SITUATION SAT, WITHOUT INTERNAL AT- TENDANT SAT, WITH INTERNAL ATTEND- ANT The call No. in the satellite does not, exist or is incomplete The centralized attendant is rung The time-out (ReroutOpe) starts up The internal attendant is rung No connection rights The called party is released The called party is released The time-out (ReroutOpe) starts up The set is rung The called party is grade 1 busy The time-out (ReroutOpe) starts up Ifthe satellite has the right to camp on, then the call is camped on; if not, the centralized attend- ants rung The time-out (ReroutOpe) starts up Ifthe satellite has the right to camp on, then the call is camped On; if not, the internal attendant is rung if the destination’s dynamic routing is inferior to the tOpe" time-out, ‘The called party is grade 2 busy The call No. is out of service The called party is in DND The centralized attendant is rung The time-out (ReroutOpe) starts up The internal attendant is rung ‘The time-out (ReroutOpe) expires The call is directed to the centralized attendant The incoming call is transferred to the satellite The time-out (Trar insfeTim) starts up The set is rung The time-out (TransfeTim) expires Depending on configuration of "Master recall” to the centralized at- tendant ti + either routed to the centralized + of routed to the initiator of the calli: attendant the transfer. When the time-out (Duration of Hold Recall Ringing) has lapsed, the call is directed to the centralized attendant Noe: BAL91206USAL - Ed. 1 - October 2022 - Expert Documentation: Private Networks By default, the "ReroutOpe" time-out is equal to 00 00; fora re-routing to the central attendant after 20 seconds for example, the configuration must be "ReroutOpe” = C8 00. For normal operation, the "ReroutOpe" time-out must be inferior to the dynamic routing time-outs of the slave system. External forwarding of attendant calls This service makes it possible to forward all attendant calls (internal calls, public and private incoming calls, attendant recalls, dynamic forwardings) to a public or private external destination. For a more detailed description, see the relevant section in "Telephone Features" ‘Automatic callback on busy trunk group 19/51Chapter 2 General presentation Ifa call goes through ARS mechanisms and if all the configured trunk groups are busy, itis possible to activate an automatic callback request on a busy trunk group. The user is called back as soon as a line in the first trunk group (traffic sharing) proposed by the ARS operations is released. Distribution in a private digital network + The handiing of external calls (on public lines) and internal calls (on leased lines) can be configured differently, + by OMC (Expert View), select: External lines-> incoming Call Handling, For each type of line, you can define the actions (call released or forwarded to the attendant) in the following situations: + depending on whether the caller is public or private + called party busy 2nd degree + other called party status (in Do Not Disturb forwarding, out-of-service, recall situation following a transfer failure) + misdial In the case of unanswered calls on leased lines, the dynamic forwarding operations of an intemal (local) call relative to the called set are applied. Presentation of calls + Presentation to the called party You can select the presentation mode for private calls: + presentation as internal call: + internal ringer + number of the caller not stored in the directory of last callers (except if the call has a UUS) + no welcome message option + presentation as extemal call: + extemal ringer + number of the caller stored in the directory of last callers + welcome message option n> Private Call + by OMC (Expert View), select: System Miscellaneous -> Feature De Presentation + Presentation to the caller On the caller's set, the display always shows the number dialed by the user (not the one after modifications by the ARS), The number can be replaced by the name (name received if ISVPN, or name in the personal or system speed dial numbers). + Transfer In case of a transfer within an ISVPN network, the ISVPN subscribers’ displays are handled as if they were in the same system, Especially after a transfer of an incoming call from user A to user B in a different node, the display of B indicates the external caller rather than the user A. + Forwarding/Dynamic routing If an incoming call to user A is redirected to user B in a different node, the call is presented to B with the name of A on the display (or, failing that, the number of A) CALLED PARTY STATUS BAL91206USAL -Ed. 1 - October 2022 - Expert Documentation: Private Networks 20/51