Close Coupled/Back To Wall/High/Low WC Saintaryware

Fitting Instructions

Before starting any installation project please consider the following:

Prior to drilling into walls, check there are no hidden electrical wires
or cables or water supply pipes with the aid of an electrical detector.
If you use power tools do not forget:

- Wear eye protection

- Unplug equipment after use
-This is a heavy product & will require a two man lift.

Please keep these instructions for future reference and request of replacement parts
Close Coupled Installation.

1.Position the cistern on its back to allow fitting of 2. Locate the large foam seal and place this over the
the base coupling fittings. Fit the close coupling bolts plastic cistern outlet positioned in the centre.
from the inside of the cistern with the washers assembled The foam seal should fit flush with cistern base.
as per the diagrams 1&2. (The actual kits vary depending
on whether it is a lever or push button operated flushing
system).

Diagram 1.

Diagram 2.
3. Position the cistern body onto the close-coupled
pan. The two threaded bars should fit smoothly
through the two corresponding holes on the cistern
platform of the pan.
4. Gently lower the cistern body into place, keeping 5. Fit the washers and wing nuts to the underside of
It supported to prevent it falling. the cistern and tighten to finger tight.

6. Position the close coupled pan in the desired 7. Check that the cistern is level and mark the position
location against the wall and align with the water of the holes for the cistern fixing screws.
supply and outlet connections.
 8. Draw a line around the base of the pan to clearly mark the final 9. Having marked the position of the screw
position, and mark the position of the screw holes or proceed to hole, mark the centre of the side foot
step 9 if side foot fixing hole fixings are used. bracket hole on the floor on both sides. Drill
the floor and tap in the plastic plugs, or drill
holes for the foot screw depending on the
fixing type.

10. Drill the wall on the marks where the cistern is to be fitted 11. Return the pan to the desired location, make the
to the wall. plumbing connections and ensure that they are water
tight. We recommend that this process is always
carried out by a professional plumber/installer. Ensure
the water supply pipe is free from dirt by flushing
water through it before connecting to the cistern inlet
valve.
12. Fix the cistern to the wall with screws and washers (not 13. Fit the bracket screw and attach the screw cover caps
supplied). Ensure that the cistern is not pulled backwards, for side fixing or secure the pan to the floor with
as the seal with the pan may be broken. appropriate fixings.

14. Fit the lever or pushbutton as per instructions given in

cistern fittings instructions, and fit the lid to the cistern.

Care and Maintenance.

Once installed, flush the toilet 2 or 3 times to ensure it is functioning correctly and check all
Supply and waste connections for leaks.

If the toilet fails to remove solids please check the following :

1. You are pressing the correct button.

2. The valve has been set correctly
3. There is no obstruction in the WC outlet or in the connecting soil pipe.

Clean the exterior of your WC suite wit hot soapy water and a cloth.

Do Not use harsh abrasives particularly on areas displaying the logo.

Back to wall Installation.

If not side fixing – use appropriate foot fixing (NOT SUPPLIED).

Caution: Care should be taken when drilling into walls and floors to avoid any sunken wires or
pipes. The fixings supplied with this pack are suitable for solid walls only. Plasterboard or stud
walls may require specialist fixing (NOT SUPPLIED).

Horizontal Floor & BTW Pan Fixing

WC.

1. Place the WC into position and mark the position of the screw holes and the outer edge of the
WC foot.
2. Secure the brackets using the hexagonal head screws and washers, the plastic plugs are for
use when fixing to concrete or ceramic tiled floors.
3. Replace the WC into position and secure using countersunk.

Drill Plastic Plugs Hexagonal Washers Countersunk Cap covers & Fixing
Ø10mm S10 2-Off head screws 2-Off head screws bushes 2-Off brackets
6x50mm 2-Off 5x50mm 2-Off 2-Off
Low Level Cistern Installation.

1. Mount the cistern securely on the wall at the required height using the fixing holes through the
rear of the cistern, (N.B the cistern lid must be situated a minimum of 1 metre from the floor to
obtain a satisfactory flush). See Handy Hints below.
2. Place the ornate shroud and retaining ring (thinner of the two supplied) over the top of the flush
pipe and insert into the threaded syphon stem (supplied as part of the cistern fittings). Once this
is secure, push the ornate shroud up to cover the fittings and secure with the retaining ‘O’ ring.
3. Insert the lower end of the pipe into the pan via the multi-quick fitting ( supplied as part of the
cistern fittings).
4. Pass the cistern lever through the orifice on the cistern via the threaded sheath and secure the
locking nut. Slide the plastic washer over the cistern lever from inside the cistern, then hold all
components in place by inserting the retaining pin through the pre-punched hole in the lever and
bend to prevent it from moving. Lastly, slide the plastic fulcrum onto the lever, tighten the grub
screw and join it to the existing ‘S’ hook on the top of the syphon. (N.B when installed the
external ceramic handle of the lever should point towards 2 O’clock.

Handy Hints (For both high & Low Cisterns)

1. If you are installing your cistern on an outside wall, ensure that the black rubber spacing washers
are used to create a small gap between the cistern back and the wall. There are two reasons for
this: firstly it will help to reduce the possibility of condensation when cold mains pressure is
contained within a humid environment. Secondly, the gap will help to prevent ‘Thermal Shock’.
This is when rapid temperature change occurs (usually overnight) and cause the wall to contract
or expand, thus cracking the sanitary ware. When fixing the cistern to the wall it is advisable to0
insert the screw through a washer (Not Supplied) on the inside of the cistern. This will prevent
the screw damaging the sanitary ware when the screw bites.

Note: Shortening the length of the flush pipe may effect the efficiency of the flush.
High Level Cistern Installation.

1. Mount the cistern securely on the wall at the required height using the fixing holes through the
rear of the cistern, (See Hint 1).
2. Join the two flush pipes by using the compression ‘O-ring and nut. This will seal the pipe and
ensure that it is watertight.
3. Place the ornate shroud and retaining ring (thinner of the two supplied) over the upper flush
pipe and insert into the threaded syphon stem (supplied as part of cistern fittings). Once this is
secure, push the ornate shroud up to cover the fittings and secure with the retaining ‘O’ ring.
4. Insert the lower end of the pipe into the pan via the multi-quick fitting (supplied as part of the
cistern fittings).
5. Use the rubber nipple/buffer clip to prevent collision between the seat and pipe. This clip will also
secure the pipe to the wall.
6. Join the fulcrum to the ‘S’ hook on the syphon (inside the cistern) and fix the fulcrum to the
cistern with the nut and bolt provided, then hang the pull chain/ceramic handle from the fulcrum.
7. Mount the decorative brackets using the screws provided snugly under the cistern (See Hint 2).

Handy Hints – (Just for High Cisterns)

2. The ornate brackets are purely decorative, they should not be used as support for the cistern.
Always ensure that the cistern is firmly and securely fixed to the wall via the fixing holes at the
rear of the tank.

Note: Shortening the length of the flush pipe may effect the efficiency of the flush.
Low Level WC

High Level WC
Notes.
Aftercare Instructions.

Your fitting has a high quality finish and should be treated with care to preserve the visible surfaces.

All surface finishes will wear if not cleaned correctly, the only safe way to clean your product, is to
wipe with a soft damp cloth. Stains can be removed using washing up liquid. All bath cleaning powders
and liquids can damage the surface of your fitting even the non-scratch cleaners.

Guarantee.

All products are manufactured to the highest standards and a 25-year guarantee covers any defect in
manufacture.

Contact Details.

If you require further assistance please contact Heritage Sales and Technical Enquiries:

Sales : 0844 701 8501

Technical: 0844 701 8503

Email: [email protected]
Website: www.heritagebathrooms.com

Heritage Bathrooms
Unit 6 Albert Road
St Philips Central
Bristol
BS2 0XJ

(HFI CC/BTW/HI/LOW WC ) (REV D3)