8/5/25, 5:36 PM Five ways technology is changing how you get your online shopping and takeout deliveries
g and takeout deliveries | CNN 8/5/25, 5:36 PM Five ways technology is changing how you get your online shopping and takeout deliveries | CNN
pollution.
But new innovations in logistics are taking on these challenges and transforming the way we
receive packages. Here are five technologies that are shaking up the industry.
Delivery robots
Five ways technology is changing how Delivery robots are on the rise, and have been used by big-name companies such as Uber Eats
you get your online shopping and and Domino’s Pizza.
takeout deliveries Self-driving pods could transport freight in tunnels beneath Switzerland
By Kaito Au, CNN
4 min read · Published 6:25 AM EDT, Mon August 28, 2023
Since the beginning of the Covid-19 pandemic, demand for service robots has only grown, with
worldwide sales increasing 37% in 2021, according to the International Federation of Robotics.
In Leeds, UK, box-sized robots maneuver their way along sidewalks to deliver groceries. In
partnership with retail chain Co-op, Starship Technologies sends its battery-powered robots to
customers’ doorsteps to deliver food and packages – all managed through its app.
Delivery robots are also helping in areas beyond food service.
In Hong Kong, Rice Robotics, a startup founded in 2019, developed delivery robots viable for use
across many industries including healthcare and hospitality.
Electric delivery vehicles
Emissions from last-mile delivery traffic will increase by 32% by 2030, according to a 2020 World
Economic Forum report. Delivery giant Amazon co-founded The Climate Pledge in 2019, making
a commitment to achieve net-zero carbon emissions by 2040. In Europe, the company plans to
spend $972 million on electric vehicles, increasing its fleet of electric delivery vans on the
Domino's Pizza is one company exploring self-driving delivery vehicles like the one pictured here from July
2021. Brandon Bell/Getty Images North America/Getty Images continent to 10,000 by 2025. In the US, Amazon plans to have 100,000 electric delivery vehicles
on the road by 2030, in partnership with electric vehicle manufacturer Rivian.
(CNN) — In recent years, we’ve grown accustomed to the sight of Amazon vans and courier cars
bringing packages to our doors. But according to consultancy firm McKinsey, the growth of e-
commerce since the Covid pandemic has “put huge pressure on the last-mile delivery system” –
the final stage of the delivery process, where parcels are transported from warehouse to
customers.
McKinsey estimated that in 2020, more than 100 billion packages were sent globally, a figure that
could double by 2030, with last-mile delivery increasingly contributing to traffic congestion and
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Autonomous vehicles
Bigger than delivery robots, with much more room for cargo, self-driving vehicles could play an
important role in home deliveries in coming years.
Last year, Uber Eats signed a deal with Nuro, beginning with trialing its driverless delivery pods
in Mountain View, California, and Houston, Texas.
Nuro was founded in 2019 by two former principal engineers for Google’s self-driving program,
and its eponymous third-generation vehicle can fit nearly 500 pounds of groceries.
Modular inserts with both heating and cooling capabilities allow for transport of a range of goods.
Electric Amazon delivery vans charge their batteries at an Amazon facility in Chicago, 2022. Mustafa The fully battery-powered and emission-free vehicle also uses 100% renewable electricity from
Hussain/Getty Images
wind farms in Texas, according to the company.
Meanwhile in India, three-wheeled rickshaws are getting the electric treatment through a
company called Altigreen – while Estonia-based Vok offers a four-wheeled electric cargo bike
Delivery drones
currently available in several cities including London, Stockholm, and Copenhagen. While Amazon Prime Air has struggled to get full FAA approval in the US, other drone delivery
services have already taken flight. In early 2022, more than 2,000 commercial drone
deliveries were occurring every day worldwide, according to McKinsey, and that number has only
Smart parcel lockers grown since.
Instead of direct-to-doorstep deliveries, some companies are exploring smart parcel lockers.
Belgian startup Bringme built its first lockers in the Balk van Beel apartment complex in Leuven,
Belgium in 2012.
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Allowing couriers to cut down significantly on the number of repeat deliveries to a single location
– trimming carbon emissions – it’s billed as an efficient and sustainable solution to the last-mile
delivery system.
In addition to being an environmentally friendly alternative to home delivery, smart parcel lockers
act as secure storage when online shoppers are unable to receive a package right away.
When Bringme users are ready to collect their package, they receive a QR code through their
app. Users then show their QR code to the scanner and proceed to take their package from an
unlocked compartment.
Smart lockers can also come tailored to specific needs – such as the one made by startup
alfred24, which can adjust temperatures for cold grocery storage, or hot food delivery.
Zipline dronesWorld
have been delivering medical supplies to hard-to-reach facilities in multiple African countries.
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Pictured: a drone makes a delivery to a hospital in Rwanda, June 2022. Luke Dray/Getty Images
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In Rwanda, central Africa, US-based startup Zipline has been making drone deliveries in the
health care sector since 2016. Meanwhile in Ireland, Manna Aero has been delivering everything
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from groceries to orders from small businesses, having completed over 100,000 drone deliveries 4
across the country (with plans to expand further into Europe and the US). Through its app, Denmark zoo asks people to donate unwanted pets to feed predators and imitate
customers order goods which stores then pack and send by drone.
5
‘natural food chain’
A Carnegie Melon University study found that of the many last-mile delivery methods, very small
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quadcopter drones (second only to e-cargo bikes) were among the most efficient in terms of
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energy consumption and CO2 emissions – up to 94% lower energy consumption per package. Attorney General Bondi orders prosecutors to start grand jury probe into Obama
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