Syed Kamrul Islam
22/C Block D Road 1 Home: 880-2-840-1744
Bashundhara R/A Cell : 01713-006292
Dhaka 1229
[email protected]________________________________________________________________________
Career Objective: To develop my career as a faculty member and as an executive
leader in a positive and competitive environment. I am willing to take new challenges for
improving my teaching, managerial and organizational skills with responsibility
Higher Education:
MBA
Webster University, Missouri, U.S.A
CGPA: 3.70/4.00
Graduation Date: August 11, 2001
BBA (Marketing & Management)
Washburn University, Kansas, U.S.A
CGPA: 3.55/4.00
Graduation Date: May 16, 1996
Skills and Attributes:
Excellent analytical ability and communication skills
Outstanding teaching, training, management and counseling skills and a high
aptitude for learning
Have natural people skill and a leader with positive attitude
Professional with many international management exposure
Great problem solving ability and remain calm under pressure
Expert in MS Office Suite and SPSS software
Strong command over English and a real team player in a diverse workforce
Employment History:
(May 2003 – Present) Served as a Senior Lecturer in the Dept. of Marketing and
International Business, SBE, North South University, Dhaka, Bangladesh
Responsibilities:
Teach Marketing Research, Services Marketing, Consumer Behavior,
International Marketing and conduct researches to be published in
internationally reputed journals and conferences
Counsel students with their academic needs and help with their career
development
Design course curriculum, grade exam papers, assignments and projects
Establish relations with different companies for intern placements
Supervise interns and teaching assistants with their assignments
Periodically hold meetings, workshops, seminars for continuous
improvement of the whole institution
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Involves faculty members, staffs, students, alumni, trustees, advisory boards
–all stakeholders in the process for institutional self-improvement
Additionally, served as Proctor to maintain and restore campus
discipline from February 2015 to present
(December 2001 – January 2003) Served as a Senior Collection Consultant for Citi
Group Canada Inc. London, Ontario, Canada
Responsibilities:
Secured customer’s confidential database for collection purpose
Planned collection target for Citi Bank’s MasterCard defaulters
Diligently and faithfully serve Citi Cards and promote the interest of the
company
Met the challenges of performance standards and objectives of the company
Handled customer complaints and helped customers with their needs
(May 1998 – November 2001) Employed as a Customer Service Supervisor for GTE
(present Verizon), Kansas, U.S.A, a leading provider of telecommunication services.
Responsibilities:
Supervised sales and customer service team for GTE, a multibillion dollar
leading telecommunication company in the Midwest.
Trained newly hired teams and was responsible for both class and on the job
training and coaching
Tailored customers’ communication needs
Consultative selling of communication packages to different clients
Coordinated with other departments to generate more sales and sales jumped
ninety two percent during the time of my employment years
Research Publications:
Nurunnabi, M. and Islam, S.K. (2012) "Accountability in the Bangladesh Privatized
Health Care Sector" "International Journal of Health Care Quality and Assurance
(IJHCQA), Vol. 25, No. 7.
Conference Proceedings:
"A Proposed Population Policy for Sustainable Development” 3rd Annual Global
Business Management Forum (GBMF), U.S.A, December 23, 2010
“Impact of Global Recession and Possible Remedies for Bangladesh” 2nd Annual Global
Business Management Forum (GBMF), U.S.A, December 23, 2009
Activities and Hobbies:
Achieved Deans’ honor roll and scholarships throughout my academic years
Self financed 60% of the entire higher education without any family support
Volunteered many socio-cultural programs and events.
Active member of governing board and teacher selection committee of Syed
Arshad Ali & Saburannesa Girls College, Khulna, Bangladesh
Like to travel around the world, play tennis, basketball, and badminton
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References:
Prof. Dr. Gour Gobinda Goswami, Vice Chancellor (in-charge) and Treasurer,
Professor of Economics, North South University [email protected]
Prof. Dr. Jashim Uddin Ahmed, North South University [email protected]
