Resultados de Quiz [IBM Storage Expert Care L2] | Your Learning 8/08/25, 2:53 p. m.
Encuesta
Quiz [IBM Storage Expert Care L2]
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Pregunta 3
You are negotiating with a client for
signing an IBM Storage Assurance
Perpetual contract for IBM Storage
FlashSystem. What is the available
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duration for new hardware
purchases?
3 or 5 years only.
4 or 8 years only.
2, 4, 6, or 8 years.
2 or 4 years only.
Pregunta 6
Many clients rely on IBM to provide
machine set up services. Your client has
selected the IBM FlashSystem 7200. Can
the client rely on IBM to provide machine
set up?
Machine set up services
can be selected with IBM
Storage Expert Care
Premium in countries
where ServicePacs are
available at no additional
charge. The services will
be delivered by Lab
Services.
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Machine set up services
can be selected with IBM
Storage Expert Care Basic
and Advanced, in
countries where
ServicePacs are available
at no additional charge. If
ServicePacs are not
available in the client’s
local country, these
services can be purchased
and delivered by Lab
Services.
Machine set up services
can be selected with IBM
Storage Expert Care
Advanced, in countries
where ServicePacs are
available at an additional
charge. If ServicePacs are
not available in the
client’s local country,
these services are
available to be delivered
by Lab Services.
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Machine set up services
can be selected with any
IBM Storage Expert Care
tier, in countries where
ServicePacs are available
at an additional charge. If
ServicePacs are not
available in the client’s
local country, these
services can be purchased
and delivered by Lab
Services.
Pregunta 7
Which of the following hardware is
NOT supported by IBM Storage Expert
Care?
IBM SAN Volume
Controller (SVC)
IBM Storage Scale
System
IBM TS7700
IBM FlashSystem
Pregunta 10
The IBM Fusion HCI (hyper-converged
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infrastructure) is expertly designed,
and purpose built to meet the
compute and storage needs of
enterprise-grade container and AI
workloads on Red Hat OpenShift. Is
Red Hat Open Shift included with IBM
Fusion HCI?
No, Red Hat Open Shift is
included with the
purchase of an IBM Expert
Care.
No, Red Hat Open Shift is
a prerequisite to purchase
with an IBM Fusion HCI
product sale.
Yes, Red Hat Open Shift is
discounted with an IBM
Fusion HCI product sale.
Yes, Red Hat Open Shift is
included with an IBM
Fusion HCI product sale.
Pregunta 12
During a business call, the client is
asking about the very last day they
can renew their IBM Storage Expert
Care contract for their IBM Flash
Systems. What answer does the seller
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give them?
It is not possible to renew
the contract at any time.
At the end of the contract.
At any point in time.
After the first 6 test
months are expired.
Pregunta 14
On a presentation in front of a client
you are discussing IBM Storage Expert
Care for IBM Storage Scale System.
You are explaining the services
included in the Premium tier. Which
service is NOT included?
IBM Storage Technical
Account Manager
Enhanced response time
IBM Remote Code Load
Predictive Support
Pregunta 16
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You’re talking to a client, and they are
considering purchasing a new IBM
FlashSystem 7300. You tell them that
there is an option for IBM Storage
Assurance Perpetual contract only for
new system purchases. What are
available contract durations?
Available for new
hardware purchases for a
duration of 5 or 7 years
only.
Available for new
hardware purchases for a
duration of 4, 6, or 8 years
only.
Available for new
hardware purchases for a
duration of 3 or 5 years
only.
Available for new
hardware purchases for a
duration of 4 or 8 years
only.
Pregunta 19
Technology Lifecycle Services (TLS) is
the essential, mission-critical provider
of trusted support and services across
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infrastructure environments. In how
many countries does TLS provide
support and services?
113 countries
103 countries
130 countries
133 countries
12 respuestas correctas
Pregunta 1
If a hard disk drive (HDD), solid-state
drive (SSD), or flash memory becomes
damaged the defective media
components typically become the
property of the manufacturer. IBM
Media Retention Services permits
clients to retain flash memory or hard
drive devices that are being replaced
as part of an IBM service action. How
can the clients purchase this service?
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IBM Media Retention is a
complementary service to
IBM Storage Expert Care
and is available to
purchase under the same
contract.
IBM Media Retention
Services is included with
the IBM Storage Expert
Care Advanced and
Premium tier.
IBM Media Retention
Services is included with
IBM Storage Expert Care
and is available to
purchase as a separate
contract.
IBM Media Retention
Services is a
complementary service to
IBM Storage Expert Care
and is available to
purchase as a separate
contract.
Pregunta 2
You’re talking to the CIO and they tell
you that they don’t want any code
updates done remotely. They ask you
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if there is another way where IBM can
upgrade their code. You tell them
what?
Onsite Code Load can be
selected with IBM Storage
Expert Care Premium as
an optional Feature Code,
for no additional charge.
Onsite Code Load is not
included with IBM Storage
Expert Care Premium and
an exception request
would need to be
completed.
Onsite Code Load can be
selected with IBM Storage
Expert Care Premium as
an optional Feature Code,
for an additional charge.
Remote Code Load is
included with IBM Storage
Expert Care Premium,
there is not an option to
Saltar a contenido principal
add onsite for an
additional charge.
Pregunta 4
The IBM Storage Expert Care service
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and support bundle is pre-priced and
designed to be a simpler process for
selecting and contracting service for
the IBM FlashSystem 9200. What
services are included in the IBM
Storage Expert Care Premium tier?
IBM Hardware
Maintenance, IBM
Software Maintenance,
IBM Storage Technical
Account Manager,
Enhanced response time,
and IBM Remote Code
Load upgrade.
IBM Hardware
Maintenance, IBM
Software Maintenance,
Predictive Support with
IBM Storage Insights
Pro, IBM Storage
Technical Account
Manager, Enhanced
response time, and IBM
Remote Code Load
upgrade.
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IBM Hardware
Maintenance, IBM
Software Maintenance,
Predictive Support with
IBM Storage Insights
Pro, IBM Storage
Technical Account
Manager, IBM Media
Retention Services, and
IBM Remote Code Load
upgrade.
IBM Hardware
Maintenance, IBM
Software Maintenance,
IBM Storage Insights, IBM
Storage Technical Account
Manager, Enhanced
response time, and IBM
Remote Code Load
upgrade.
Pregunta 5
IBM Storage Insights Pro tool
provides an unparalleled level of
visibility across a client’s storage
environment to help them manage
complex storage infrastructures and
make cost-saving decisions. What
other benefits do clients gain with this
tool?
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Improved capacity
planning, increased
storage utilization, and
enhanced performance
monitoring.
Decreased capacity
planning, increased
storage utilization, and
enhanced performance
monitoring.
Improved capacity
planning, decreased
storage utilization, and
performance monitoring.
Improved capacity
planning, decreased
storage utilization, and
enhanced performance
monitoring.
Pregunta 8
Your client is interested in the IBM
Storage Expert Care service because
of IBM’s demonstrated history of
service delivery, support, and
reliability. Clients may choose the
level of support they require for the
duration they need. How many years
of service can be purchased?
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Clients can select up to 4
years of IBM Storage
Expert Care services.
Clients can select up to 5
years of IBM Storage
Expert Care services.
Clients can select any
number of years of IBM
Storage Expert Care
services.
Clients can select 3 or 4
years of IBM Storage
Expert Care services.
Pregunta 9
A client needs an enterprise-grade
storage solution and decides to
purchase several IBM Storage Fusion
HCI (hyper-converged infrastructure)
storage units. When would you
recommend, they purchase IBM
Storage Expert Care services?
At the point of sale
After the warranty ends
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When the systems are 2
years old
During the warranty period
Pregunta 11
Clients signing a contract for IBM
Storage Expert Care can select
services tiers at the time of hardware
purchase. What are they?
Base, Mid-term, and
Advanced.
Advanced, Premium, and
Premium Extra.
Basic, Advanced, and
Premium.
Basic, Advanced, and
Exclusive.
Pregunta 13
A business you are working with has a
service repair issue on the IBM
DS8000 R9.3 they purchased over a
year ago. If they did not purchase IBM
Storage Expert Care services is their
hardware still under warranty?
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Yes, the base warranty for
the IBM DS8000 R9.3 is 2
years.
No, the base warranty for
the IBM DS8000 R9.3 is 1
year.
Yes, they can purchase
IBM Hardware
Maintenance at any point
after the warranty expires.
No, the base warranty for
the IBM DS8000 R9.3 is 6
months.
Pregunta 15
Remote Code Load (RCL) is a service
provided with the IBM Storage Expert
Care Premium tier and allows for code
updates to be performed by remote
support engineers. How many times a
year is the service provided?
Remote Code Load
upgrades are provided
when new code is
available.
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Remote Code Load
upgrades are provided
three times each year.
Remote Code Load
upgrades are provided
twice each year.
Remote Code Load
upgrades are provided
once each year.
Pregunta 17
An IBM Storage Technical Account
Manager (TAM) is a highly specialized
subject matter expert with deep
technical expertise on IBM Storage
platforms who can provide significant
value to an organization. What does
the TAM plan for client success
include?
Welcome call, single point
of contact, code currency,
issue prevention,
knowledge sharing, and
ultimate client advocate.
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Quick start, single point of
contact, code currency,
knowledge sharing, and
ultimate client advocate.
Quick start, single point of
contact, code currency,
critical issue prevention,
knowledge sharing, and
ultimate client advocate.
Welcome call, single point
of contact, remote code
support, proactive
support, and knowledge
sharing.
Pregunta 18
Your client says they have in-house IT
support staff and don’t need to
purchase IBM’s Storage Expert Care
services. What support is included in
the base warranty of the IBM
FlashSystem 9500?
9x5 next business day,
IBM onsite Limited for 1
year and IBM Software
Maintenance for 90 days.
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24x7 same day, IBM
onsite Repair for 1 year
and IBM Software
Maintenance for 1 year.
24x7 same day, IBM
onsite Repair for 1
year and IBM Software
Maintenance for 90 days.
9x5 same day, IBM onsite
Limited for 1 year and IBM
Software Maintenance for
1 year.
Pregunta 20
IBM offers flexible support options
when a client purchases select IBM
Storage products including the IBM
FlashSystem 50x5, 5200, 7200, 7300,
9200, 9500, 9500 LMC,
DS8000, TS7700, Diamonback, and
IBM Fusion HCI (hyper-converged
infrastructure). What IBM Storage
Expert Care service tiers are available
for the IBM Fusion HCI platform?
Basic, Advanced and
Premium
Basic and Premium
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Advanced and Premium
Basic and Advanced
Done (Finalizada)
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