Letter No.

Unions and Association of BSNL/CHQ/2025/ CGM TN Issue

To,
The Chairman & Managing Director,
Bharat Sanchar Nigam Limited,
3rd Floor, Corporate Office, Bharat Sanchar Bhavan,
Janpath, New Delhi – 110001.

Subject: Request for Immediate Replacement of CGM Tamil Nadu and Chennai Circles
– Due to Persistent Administrative Failure, Disinterest in Development, and Escalating
Industrial Unrest.
Ref: 1. Submissions by all Unions and Associations in TN and CHTD Circles.
2. Formal submission by CSs of Unions & Associations in TN & CHTD Circle on your
visit to Chennai on 18/07/2025 and assurances thereof.

Respected Sir,
With deep regret and an overwhelming sense of urgency that we are compelled
to bring to your attention the untenable and deteriorating situation under the current
CGM, Sri Parthiban S, CGM heading Tamil Nadu and Chennai Circles.
We have received the detailed reports from our Circle Secretaries from
Tamilnadu and Chennai TD Circles, they also have submitted detailed representations
to your high office and to Director HR.
It is good that your good self has visited Chennai on 18/07/2025 and has
discussed these issues with CSs of Unions and Associations and assured to take care of
all issues created by Sri Partibhan CGM. Your good self has appealed the leaders not
to agitate and directed CGM to have dialogue and develop harmony among
Management and Unions and Associations.
After your kind intervention and clear directions to all the stake holders, it was
expected that there will some change in approach and attitude of Sri Partibhan CGM,
but instead of having dialogue with Unions and Associations, he has become more
vindictive and started issuing charge sheet and Memos to all the leaders and members
who have participated in agitational call against his dictatorial attitude. We sincerely
feel that he want to either show his indifference to the esteemed office of CMD BSNL
or he want to totally destroy both the developing Circles before his retirement due in
few months.
As per feedback from the Circle Secretaries of Unions and Associations in
Tamilnadu and Chennai Circles, we find the following observations in behaviour and
working of Sri Partibhan CGMT which has stopped overall growth and development.
 Despite repeated written representations, personal appeals, the Chief General
Manager of Tamil Nadu and Chennai Telephones Circles, Sri. Parthiban S, CGMT
has consistently demonstrated no inclination, no initiative, and no ownership
toward the growth, stability, or operational effectiveness of BSNL in the region. His
tenure has been marked by a complete leadership vacuum, where verticals
function without vision, field operations lack direction, and employee morale is in
steep decline.
 His style of functioning is not only non-collaborative, but has also taken a vindictive
turn, wherein even well-intentioned officers and staff are dissuaded from raising
concerns or taking proactive steps.

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 His disengaged approach toward service quality, business development, and
organisational harmony has made him a liability rather than a leader. We state this
with great responsibility — the acts of the concerned CGM has become a serious
roadblock to BSNL’s growth and stability in Tamil Nadu and Chennai Circles.
 Negative Development and down grading Performance in both Circles:
 No vertical in these both Circles is performing with strategic direction or
coordination. Heads of functions operate in silos, and decision-making is
reduced to ad-hoc orders without continuity or follow-up
 Since assuming office by Sri Partibhan, as CGM, not a single Business Area
(BA) inspection has been carried out by the CGM. He remains disconnected
from ground realities.
 Employee engagement meetings are held only for namesake, with no
genuine intent, action points, or resolution of grievances. Feedback
mechanisms are non-existent.
 CFA and C TOPUP revenues have declined sharply in Q1 of FY 2025–26,
compared to the same period last year — reflecting a stagnant and shrinking
market position.
 FTTH provisioning stands at a mere 3,387 for Q1, and out of this, over 3,000
connections are institutional (Samagra Shiksha schools) meaning only 387 net
connections were added for regular customers. Meanwhile, closure volumes
remain alarmingly high, indicating weak retention and support.
 MNP Port-Out to Port-In (Po/PI) ratio is 4.85, i.e., for every one customer joining
BSNL, five are leaving — a distressing signal of collapsing customer
confidence.
 4G SIM up gradation performance is extremely poor. BSNL currently has over
3.4 lakh customers with 4G handsets who still use non-4G SIMs. The CGM has
shown zero urgency or monitoring in addressing this critical upgrade
backlog, which directly affects BSNL’s ability to deliver 4G experience.
 Consumer Mobility (CM) vertical has deteriorated beyond recognition. Sales,
SIM activations, and customer conversion are at their lowest, due to the
CGM’s refusal to engage with the field teams or correct systemic
inefficiencies.
 Chennai Telephones District (CHTD), once a bright spot under previous
CGMs, is now in total decline. Under the leadership of Sri Papa Sudhakara
Rao, monthly FTTH provisioning was scaled up from 2,000 to 8,000. Now, in Q1
of FY 2025–26, CHTD has provided less than 1,000 FTTH net connections over
three months combined.
 Major enterprise clients such as Indian Bank, IOB, CUB, Police CUG, TACTV,
and Registration Department (IGR) are drifting away from BSNL due to lack
of proactive engagement or service assurance from the Circle
administration. This indifference risks permanent revenue loss to private
competitors.
 Openly violated corporate office guidelines:
 Issuing inter-BA transfer orders mid-academic year, causing hardship to
officers with school-going children.
 Imposing arbitrary conditions for granting Special Casual Leave (CL) to union
representatives, including demands for unnecessary certificates.

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  Ignoring SR Wing norms on union immunity, creating a hostile environment for
staff associations.
 Leadership Vacuum and Employee Alienation:
 The CGM’s conduct is alienating the field force, discouraging even well-
performing officers. He has created an environment where initiative is
punished, silence is the only safe path, and any form of constructive
engagement is seen as dissent. This has resulted in the collapse of operational
discipline, morale, and field-level dynamism, severely impacting BSNL’s
growth potential across Tamil Nadu and Chennai Circles.
 This stands in sharp contrast to the functioning of his predecessors, who led
the Circle with vision, integrity, and a results-driven mindset. The current CGM,
unfortunately, has demonstrated no comparable calibre, no strategic
orientation, and no intent to empower or collaborate with either the field
units or the employee representatives. Rather than being a motivator or
problem-solver, his acts have become a systemic bottleneck, hindering both
individual initiative and organisational momentum.
 Worsening the situation further, a mass transfer order involving over 90
executives was recently issued under the long-stay clause — even before
any final decision was taken on the leadership issue itself. This move has not
only intensified uncertainty among officers but also destabilised the core of
the Circle’s workforce, including Union and Association office bearers. Eighty-
five executives are being shifted without any operational justification, and at
a financial cost of several Crores to BSNL in the form of TA/DA, at a time when
prudent resource use is paramount.
 Such actions clearly reflect a pattern of unilateral decision-making devoid of
vision or accountability, carried out with no consultation, no review, and no
consideration for workforce realities. They have further eroded trust in the
Circle administration and signalled that internal processes can be overridden
without consequence.
 Despite your personal assurance on 19.07.2025, and the clear intervention by
Director (HR) on 16.07.2025, the CGM has brazenly failed to implement even
the most basic directives, such as holding meetings with Circle-level Unions
and Associations. This repeated non-compliance is not an administrative
lapse but an active defiance of corporate direction.
 The continued failure to honour such high-level instructions undermines the
institutional authority of the Corporate Office, sending a damaging message
to the workforce that even the highest levels of intervention are
inconsequential under the current Circle leadership. This is deeply
demoralising and dangerously unsustainable.
From all above facts and circumstances, it is crystal clear that this is no longer a
matter of internal alignment or administrative discretion but it has become a full-blown
crisis of leadership in TN & CHTD Circle. The workforce of both this important Circles of
BSNL has completely lost trust and confidence in the ability to lead, to inspire, or to
deliver for even minimum level performance by Sri Partibhan.
We, therefore submit a firm and united request/demand that Sri S. Parthiban,
CGMT must be shifted/ relieved/ relinquished from the position of CGM, Tamil Nadu and
Chennai Circles, without further delay as his continued presence is not just
counterproductive, but harmful to the organisational fabric of BSNL, fuelling unrest,
discontent, and accelerating performance decline.

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 a
This representation is not made in haste, but after months of experiencing
vacuum in leadership, disregard for employee welfare, and repeated instances of
disrespect toward the vision and values that BSNL Upholds.
We remain confident that your wisdom, objectivity, and deep commitment to
BSNL's mission will lead to decisive and timely intervention in the larger interest of the
Company and its people.
With utmost urgency and expectation,

With warm regards,

das
Anids

Animesh Mitra C Singh MS Adasul

ND Ram Abhishekh Jain

Vijay Kumar
GS TEPU

Telecommunications,
Copy to Respected Dr Neeraj Mittal ji, Secretary Department ofand with request to call
Sanchar Bhawan, Ashoka Road, New Delhi for kind information
back Sri Partibhan CGM back to Dept of DoT.

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