Khyati Suthar

+91 9925333222

[email protected]

CAREER OBJECTIVE PROFILE SUMMARY

Targeting a dynamic role to leverage
 Leveraging HR Administration experience, skilled in maintaining employee records, preparing
comprehensive skills in sales strategy,
operations management, and general payroll data, and addressing employee queries effectively.
administration to contribute to the  Managed day-to-day branch operations efficiently to ensure smooth functioning; Oversaw
growth and efficiency of an organization. administrative tasks such as branch opening and closing procedures, cash management, and
inventory control.
 Implemented clear communication channels and ethical standards in past business protocols,
KNOWLEDGE PURVIEW ensuring transparency and accountability.
 Led teams through exemplary behavior, inspiring them with a compelling vision, fostering
 Employee Onboarding and Off innovation, and aligning past organizational objectives with strategic plans, while prioritizing
boarding initiatives and monitoring progress through performance metrics.
 Branch Operations Management  Proficient in managing the onboarding process, including documentation, orientation, and
 Payroll Management training coordination. Also experienced in managing offboarding procedures, including exit
interviews and documentation.
 HRIS Management
 Provided excellent customer service to clients, addressing their queries, concerns, and requests
 Policy and Procedure
promptly and effectively; processed insurance policies accurately and efficiently, ensuring
Implementation
compliance with company policies and regulatory requirements.
 Employee Relations
 Skilled in utilizing Human Resource Information Systems (HRIS) to maintain employee
 Performance Management
records, track attendance, manage benefits enrollment, and generate reports.
 Compliance and Legal Knowledge
 Exhibited capability to implement HR policies and procedures effectively, ensuring compliance
 Training and Development
with company guidelines and relevant regulations.
 Customer Service Excellence
 Proficient in coordinating performance appraisal processes, including goal setting,
 Accounting support
performance reviews, and feedback sessions.
 Administrative Support
 Proven capability to deliver exceptional customer service to clients, visitors, and employees,
 Front desk support
ensuring a positive and welcoming experience.
 Proficient in managing multi-line phone systems, routing calls, taking messages, and
CAREER TIMELINE responding to inquiries promptly and professionally via email.
Caelum global tech pvt ltd  Capable of providing administrative support, including data entry, filing, photocopying, and
managing office supplies inventory.
Brch. operations Manager(Admin, HR,Ops)
July 2024 - Present  Achieved an increase in office productivity and employee satisfaction through the
implementation of efficient administrative processes at Satyendra Packaging Limited.
 Coordinated the development of a comprehensive fitness and nutrition program, positively
Planet EDU
Branch Operation Executive impacting the lives of individuals and contributing to a healthier community.
May 2024 - July 2024  Generated a revenue through the crafting and selling of various items, promoting local artisans
and creativity in the community.

Satyendra Packaging Limited WORK EXPERIENCE

HR Administration and Front Desk
Dec 2023 - May 2024
Caelum Global Tech Pvt Ltd| ADMIN/Branch Ops/HR |July 2024 - Present
Key Result Areas:
Kotak Life Insurance  Developing HR strategies: Create and implement strategies to ensure the branch operates
Branch Operation Executive efficiently and effectively. Responsible for recruiting, training and exit for employees.
Aug 2006 - Jul 2009
 As an Admin: Managing staff, and managing the performance of branch staff. Coordinate with
external agencies, vendors, and system support teams
 Managing financials: Responsible for managing the branch's finances. And was a support staff for
M Phasis
accounts team.
Sr. CSR, in Air Tel Process 2006 - Jul 2009
 Supervising operations: Monitor operations and ensure the branch is functioning smoothly and
error-free.
Tata Tele Services Ltd.  Sales Support Responsibilities:- Coordinating with Sales Team to ensure day-to-day Operations
Customer Care Executive and Target Achievements. Collecting, compiling and updating daily sales reports. Assisting in
Jan 2004 - Oct 2005 monitoring sales team performance and highlighting areas for improvement. Supporting
communication between sales and other departments(Like Logistics, finance or customer
I Call India Ltd. service).Helping documentation, follow-ups, and maintaining client databases.
Customer Care Executive
Jun 2003 - Jan 2004
 Planet EDU| Branch Ops/HR |May 2024-July 2024
Key Result Areas:

 Managing all day-to-day Branch operations.

 Quality Assurance and continuous improvement.
 Ensuring the adherence to the Center Quality and Security Measures.
SOFT SKILLS  Involved in process improvements and deal with bottlenecks.
 Team Leadership  Test Day Participation.
 Interpersonal  Pre-Post test documentations, arrangement involvements,
 Analytical  Co-ordinate with faculty members and Gujarat centers.
 Recognizing and identifying potential areas where existing policies and procedures require a
 Problem-solving
change or where ones need to be developed and shared.
 Communicator
 Documentation updation Duties.
 Critical Thinking
 Resource/Task allocations/follow ups.
 Time management
 Academic requirements fulfillment/providing assistance.
 Keeping stationery/secure material in & out/ stock record for Gujarat region.

Satyendra Packaging Limited | HR Administration and Front Desk | Dec 2023 –May 2024
PERSONAL DETAILS Key Result Areas:

 Supervising the organization of employee records, including Pan Card, Aadhar Card, and loan
Date of Birth 28th January 1979 documents, and creating offer letters and appointment letters.
 Implementing a new document management system, resulting in an improvement in efficiency
Languages English, Gujarati,
and accuracy in maintaining employee records and preparing offer letters.
Known Hindi
 Streamlining the dispatch tracking process, leading to a reduction in shipment delays and
Address B,103 Binori improved customer satisfaction.
Gracia, Opp. SOBO  Managing payroll data and managing employee queries, effectively explaining company policies
Centre, South and addressing complaints and grievances.
Bopal,  Coordinating with logistics for document managing and customs clearance, ensuring efficient
Ahmedabad, dispatch tracking for local, national, and international shipments.
Gujarat 380058  Generating vouchers , payment confirmations and follow ups in accounts department and
managing office vehicle data, while also managing accounts /IT/ purchase/ back office support .

Kotak Life Insurance | Branch Operation Executive | Aug 2006 - Jul 2009
Key Result Areas:

 Ensured timely Tat & Rework and managed overall branch operations, including document
verification and policy issuance.
 Coordinated with various stakeholders, including SMs, ABDMs, and BDMs, for policy-related
issues, underwriting, and proposal form portfolio management.
 Ensured adherence to regulatory guidelines, company policies, and industry best practices.

Mphasis | Senior CSR in Airtel Process | Nov 2005 - Aug 2006

Key Result Areas:

 Managed escalated calls from a team of 20 members, maintaining average talk time as per norms
and ensuring exceptional customer service.
 Provided necessary services, gathered feedback, and forwarded customer concerns to relevant
departments for prompt resolution.

Tata Tele Services Ltd. | Customer Care Executive | Jan 2004 - Oct 2005
Key Result Areas:

 Interacted with customers, dealers, retailers, and distributors, addressing queries related to
CDMA, prepaid walkys, and landlines, ensuring customer satisfaction and efficient issue
resolution.
 Collaborated with collection and technical teams, managing data and maintaining workflow to
support seamless operations.
I Call India Ltd. | Customer Care Executive | Jun 2003 - Jan 2004
Key Result Areas:

 Managed Postpaid/Prepaid Customer Queries for Cell One (B.S.N.L) & Idea Cellular Ltd. Campaign,
providing Product Knowledge and Resolving Customer Concerns Effectively.

EDUCATION/ COURSES

 Bachelor of Commerce (B.Com.) - Ahmedabad Arts & Commerce College - 2000

 Higher Secondary Certificate (H.S.C) - Ankur High School - 1997
 Secondary School Certificate (S.S.C) - Little Flower High School - 1995
 Diploma in Financial Management from Ahmedabad Management Association (A.M.A).
 E-Commerce course from Next Soft Technology

TECHNICAL SKILLS

 Proficient in MS Office Suite

 Skilled in HRIS and payroll software
 Experienced in logistics coordination
 Knowledgeable in office administration tools and software
 Familiar with customer relationship management (CRM) systems