MULTITECH BUSINESS SCHOOL
DEPARTMENT OF BUSINESS MANAGEMENT
END OF SEMESTER EXAM SEPT-DEC, 2019
PROGRAM : BBAM/BSAF/BBC
COURSE CODE :
COURSE NAME : PRINCIPLES OF MANAGEMENT
TIME ALLOWED : 3 HOURS
DATE : 10TH December 2019
SESSION : MORNING (8:00am-11:00am)
INSTRUCTIONS:
Attempt any FOUR Questions
All Questions Carry equal marks
Credit will be given for use of relevant examples and/or illustrations
Question 1
(a) Planning is deciding in advance what to do, how to do and for whom to do.
However before planning one has to follow some steps. (Koontz and
O`Donell), Explain the steps managers follow while planning for an
organization. (15marks)
(b)As a management student, explain the benefits of having a well spelt out
plan for a particular organization. (10 marks)
Question 2
Management is an activity concerned with guiding human and physical
resources such that organizational goals can be achieved.
a) Discuss the main features of Management (10 Marks)
b) Explain the levels of management highlighting the key skills required at
every level. Prepare this paper (15 Marks)
Question 3
Management is defined by Terry and Franklin (2003) as a distinct process
consisting of the activities of planning, organizing, actuating and controlling
performed to determine and accomplish stated objectives with the use of
human resources and other resources.
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Discuss the validity of the above statement with specific reference to any
two of the stated activities in an organization of your choice.
Question 4
(a) Leadership is an important function of management which helps to
maximize efficiency and effectiveness in achieving organizational goals.
Justify the above statement. (10marks)
(b)Distinguish between a leader and a manager. (15marks)
Question 5
a) Organizing is the function of management which involves the
synchronization and combination of human, physical and financial
resources. Clearly explain the steps followed when organizing
(10marks)
b) What factors influence an organization’s structure? (10 Marks)
c) Differentiate between formal and informal organizations (5 Marks)
Question 6
a). Directing is said to be the heart of management process and therefore,
is the central point around which accomplishment of goals takes place.
Explain the benefits of directing as a function of management (10
Marks)
b).Managerial communication is a function which helps managers
communicate with each other as well as with employees within an
organization .Assess the above statement highlighting on the possible ways
of managerial communication. (15marks)
Question 7
With reference to any motivation theory best known to you, explain how the
Vice Chancellor Makerere University may motivate the Lecturers and
students so as to minimize the persistent Strikes at the University (25 marks)
Question Eight
a) As a newly appointed Executive Director of Kampala Capital City
Authority (KCCA), explain how you would resolve the persistent
conflicts between Political Leaders and Technical Staff. (15 Marks)
b) What challenges are you likely to face? (10 marks)
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