FINALTERM EXAMINATION

MGT501- Human Resource Management (Session - 3)

Which of the following employee benefits are legally imposed on organizations?

Social security Stock options Care centers Flexible hours

Leadership will mostly be considered failed if:

Leaders are appointed by top management

Leader established high goals to be achieved
Leader also plays the role of a manager in an organization
Followers stop sharing their issues with a leader

Usually it is observed that after becoming the team’s captain the player’s own
performance declines. What could be the reason behind it?

Unable to handle extra pressure Absence of task related

knowledge
Lack of high energy level Imposed on a team by
management

‘Unilever’ comes under which of the following categories while conducting its
business globally?

Domestic International Multinational Transnational

Which group of employees may also be known as expatriate?

Parent-country nationals Host-country nationals

Third-country nationals Local-country nationals

__________________ are citizens of the country in which the multinational

company has its headquarters.

Expatriates Third-country nationals

Home-country nationals Host-country nationals

Neither an organization nor any organizational member can provide the employee
database information to any person/organization without the permission of the
concerned employee. This restriction is supported by:

Employment at will Discrimination law Rights to privacy

Labor law

Communication in which information flows from the top of the organizational

management hierarchy to the employees telling them what is the mission and what
are the policies of the organization is known as:
Diagonal communication Horizontal communication
Upward communication Downward communication

All of the following would be considered as sources of conflicts, EXCEPT:

Goal incompatibility Different values and beliefs

Lack of resources and finances Strengthened team dynamics

The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy
resources from their settled place. Company didn’t bother about raising such issue
by the union, as the issue comes under:

Labor issues Mandatory issues Permissive issues Prohibited

issues

According to which of the following view, "conflict should be encouraged and

managed"?
Traditional View Human Relations View Interactionist View
Behavioral view

Asif has punished his subordinate for the reason that he had refused to drop Asif's
children at school. What type of power Asif practiced over his subordinate?

Referent power Social power Personal power Charismatic

power

If being a manager you have the power to dismiss, suspend or demote your
subordinates, you are said to have which of the following power?
Charismatic power Referent power Coercive power Legitimate
power

Performance measures include all of the following, EXCEPT:

Individual’s productivity Team's productivity

Departmental productivity Market productivity

Which of the following is NOT included in time-off benefits?

On-the-job breaks Annual holidays Flexi time Paid leaves

For which of the following reason, organizations consider employee benefits

important?
To attract new blood in the organizations To retain the valuable
employees
To create good reputation in the market All of the given options

Which of the following is NOT included in direct financial payments?

Wages Insurance Commissions Incentive

When an employee’s performance is so poor that a written warning is required,

that warning should:

Identify the standards by which the employee is judged
Contain examples of employees who met the standards
Provide previous examples when employee met the standards
Be sent to the employee in question and to the superior
manager

If a supervisor wants to criticize his subordinate in an appraisal interview, it is best

to:

►Hold meeting with other people to diffuse the negative
situation
Provide examples of critical incidents by that employee
Acknowledge personal biases with the employee
Scold the employee on excuses for poor performance

Which of the following depicts today's major barrier to career advancement of the
working ladies?

Top management is usually male oriented
Lack of educational opportunities for women
Common perception that woman can never be a better boss
Difficulty in balancing the work and family life

Which of the following is part of a manager’s role in the career development of an

employee?
Communicating the mission, policies and procedures
Utilizing career development opportunities
Participating in career development discussions
Establishing goals and career plans

Which of the following is a part of organization’s role in the career development of

an employee?
Communicating the mission, policies and procedures
Providing timely performance feedback
Participating in career development discussions
Seeking out career information

Which of the following term is used to represent the shift in job position without
any change in salary or grade?

Promotion Transfer Demotion Resignation

Employee commitment had suffered a lot in recent years due to which of the
following reasons?

►Structural downsizing
►Skill inadequacy Rational appraisals Organizational
expansion

Shehzad planed to retire from his company because he would get a better package
after 30 years of service. However, according to him without a job it would be
difficult for him to spend time so he may consider other options. What do you
suggest for him?

Explanation of social security benefits Pursue career outside the
company
Counseling to utilize leisure time All of the given options

How organizations prepare their employees for retirement?

►Provide leisure time counseling Search careers outside
the company
►Explanation of social security benefits
►Psychological counseling to accept retirement

Which of the following measures are taken to assess the intensity of employees’
satisfaction and their attitude toward the training program?

Continuous feedback Profitability rate Market share
Productivity levels

Which of the following is the greatest contributor towards the success of an

organization?
►Prevailed grapevine network of employees
►Conduct frequent trainings to employees
►Set goals to define the direction to pursue
►Implementation of the newest technology
Which of the following test is used to measure a candidate's knowledge regarding
job duties he/she is supposed to perform in a particular job position?

Work knowledge test Trade knowledge test
Job knowledge test Position knowledge test
Question No: 30 ( Marks: 1 ) - Please choose one
The extent to which an employment selection test provides consistent results is
known as:

Reliability Dependability Consistency Trustworthiness

Which of the following term is used as the indicator of missing information by the
applicant while making selection decision?

Red flag Red alert High alert Alarming situation

Which of the following method is used to inform employees about the company's
job openings?

Job publishing Job declaration Job posting Job listing

Organizations started focusing on quality, productivity and efficiency during:

Mechanistic period Legalistic period Organistic period Strategic

period

Which of the following aspect should be considered during task analysis, before
conducting the training in an organization?

Individuals who require training Shortcomings in

existing technology
Ineffective feedback system of organization Areas where training is
required

'Due to lack of knowledge among employees, they are unable to operate the
computerized MIS', which of the following addresses this problem?

Provision of new computers Conduct relevant training

Supply input devices Supply output devices

The process by which people acquire skills & abilities required to perform jobs at
hand, is known as:

Learning Training Development Need analysis

According to which of the following interview type, several applicants are being
interviewed by one or more company representatives?

One-to-one interview Panel interview Group interview Stress

interview

Which of the following represents the basic goal of the recruitment?

Communicate job opening positions clearly
Attract maximum number of applicants
Self select out the candidates to save time and money
Attract the qualified candidates & not the unqualified ones

Which of the given solution served as the best one for reducing the problem of
central tendency in performance appraisals?

Rank employees Train supervisors to avoid it

Impose a distribution for performance Consider the purpose of the
appraisal

Rating a person high or low on all items because of one characteristic during
performance appraisal, is known as:
Halo effect Central tendency Stereotyping Biasness

Management by objectives (MBO) refers to an appraisal method, which:

Evaluates progress made toward the accomplishment of measurable goals

Assigning scale points with specific examples of good or poor
performance
A log of positive and negative examples of a subordinate’s work-related
behavior
Assigning predetermined percentages for different performance categories

If a performance appraisal focuses on an employee’s quality and quantity of wok,

then the performance appraisal is focused on measuring _____.

Generic dimensions of performance Performance of actual duties

Employee competency Achievement of objectives

Which of the following is NOT one of the guidelines for effective goal setting?
Allocate specific goals Set challenging but
achievable goals
Assign consequences for performance Encourage employee
participation

All of the following could be the reasons of an employee stress, EXCEPT:

Supervisor’s rude attitude No recognition of efforts

Job insecurity and safet Missing out the thanking notes

Management has pointed out Mr. Haseeb as a low performer & shows their
dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more
efforts but still unable to satisfy the management, after some time he started
overlooked the appraisal reports as he perceived that management is habitual of
criticizing the employees’ performance. This reaction by Haseeb is resulted due to:

► Lack of trained raters Unserious attitude towards appraisal

► Lack of proper feedback Management is biased

Which one of the following is NOT the characteristic of a Virtual Team?

Lack of nonverbal signals Limited social contact

Increased social relationship Ability to overcome time and space constraints

Jobs are identified & grouped during which of the following managerial function?

Planning Organizing Leading Controlling

As a result of which of the following activity, HRIS is gaining popularity day by

day?

Generating organizational reports Managing resources effectively

Retrieving timely information Handling bundles of data

HRIS provides information that supports organizations in:

Designing compensation packages Launching new equipments

Forecasting financial budgets Anticipating customers’ trend

'Job description' provides which of the following information?

Working conditions prevailing in an organization

Set of KSA required to perform a job
Level of experience mandatory for a particular job
Individual’s general attitude that affects the job performance

What are the criteria that make the leaders & managers similar to each other?

There are some points by which leaders and managers become similar to each others.
1. Both leader and manager interact and motivate their subordinates.
2. Both leader and manager have power over their subordinates.
3. Leaders work for achieving the desire strategic goals while managers also work for
getting their goals.
4. Both works in organizations. Both are responsible for their subordinates and people.

Leaders should be selected by the respective followers or must be imposed by the

policy makers? In your opinion which could be the better option? Elaborate in
detail by explaining the pros & cons of both the situations.

Leaders are selected by the respective followers because as we know that best leaders are
selected by the people who want him. The good leader is that who leads his followers. So
his people will follow him. But if a leader is selected by policy makers, may be this
leader will not be able to motivate and guide his people. Because there is no opinion
taken from people in selection of this leader. We will take a real example from today's
life. For example, if we select a leader in elections on high majority, we will be happy from that leader. But
if some party has select a leader without the knowledge of people. That will be not a good opinion. I think
that the first sentence will be correct in my view.

A warehouse of a company caught fire, a labor named Iftikhar had voluntarily took
steps to extinguish the fire. For this act of bravery, company’s management
awarded him with the ‘medal of bravery’. In the light of Maslow’s Need Theory,
how will you evaluate this reward offered by company to appreciate & keep Iftikhar
motivated?
According to Maslow's Need Theory, money can motivate an employee. But here the
company awarded Mr iftikhar a Medal. So iftikhar will try to work more hard for getting
cash award to fulfill his lower needs. If for example iftikhar gets money awards on his
performance, he will try to fulfill his higher needs. For this he will do some special work
to inspire its managers.

How can managers reinforce positive behaviors among their employees through
non-monetary incentive? Support your answer by providing any practical example
of such practices adopted in various organizations.
In organizations, managers can motivate positive behaviors among their employee
through some non-monetary incentives. By which all employees will be neutrally work
and motivated. Manager should provide non-monetary rewards to their employees. For example, Employee
must have a pleasant working environment, so they will enjoy their work with good performance. Also
their behavior will be positive.
They should be trained in a good way. Social security is also a right of employees. Managers should
provide disability insurance, medical, and security for employees.
FINALTERM EXAMINATION
MGT501- Human Resource Management (Session - 1)

A psychological condition in which a person is put into a deep sleep-like state, while
still remaining awake. It can be used to relieve pain & stress is called:

Hypnosis Biofeedback Transcendental mediation Burnout

Employees quit the organizations at their own choice through:

Outplacement, restructuring Discharging, layoff Transfer, demotion

Resigning, retirement

According to which of the following it is better to convince the employees to abide

by the company’s rules, rather than promptly responding with written or oral
warnings to employees?

Hot stove rule Positive discipline Progressive discipline Implied discipline

General practice carried out by Mr. Aslam is to encourage the participation of his
subordinates while making departmental decisions. He is therefore said to be:

Involved in practicing his referent power

Involved in practicing legitimate power
Involved in a leadership process
Involved in making efforts to get favors from employees

The CEO has appointed Amjad to lead the current project as he has the talent to
handle critical situations with an ease which enhances the followers’ morale as well.
He is said to be a successful leader as per:

Leadership Theory Trait Theory Behavioral Theory Motivational Theory

Creating conditions for a team to be effective is the responsibility of a(n):

Leader Employee Organization HR department

United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the
northern areas of Pakistan affected by the destructive earthquake of 2005. Mr. Kim
is a/an:

Parent-country national Host-country national

Third-country national Local-country national

Employee handbook is a tool used for:

► Communicating rules & policies within an organization
► Providing information to stakeholders outside the organization
► Manipulating the competitors with false information
► Providing information about salary scale only

Organizational guarantee about the job security is a functional form of:

Statutory law Contractual law Public policy Management rights

Ahmed has provided the personal contact numbers of his subordinates to one of his
friend who is working as an insurance agent in a private insurance firm, to help him
in achieving his monthly sales target. This practice is:

Clear violation of labor laws Implementation of discrimination law

Prohibited by the privacy rights Violation of employment at will

Organizations are bound to pay its employees at least the defined minimum wage as
per government decision. This obligation resulted because:

It is necessary to build goodwill It is the statutory right of an employee

It enhances the market share of a company’s product
It provides benefits to all of its stakeholders

The BEST indicator of an effective safety and health program of an organization is:

Employees do not feel hesitant while sharing their problems

Employees feel motivated to perform well and show loyalty
Employees feel honor that organization is concerned about their problems
Employees do not face injuries and illnesses on regular basis

The physical or psychological condition induced in workers by overwork or

overexposure to stress in the workplace, is known as:

Exhaustion Burnout Collapse Fatigue

For which of the following reason, union-membership in organizations losses it’s

importance during recent years?

Legislation protects workers in a better way Unions give advantage to union leaders
Union membership is quite expensive Companies do not hire union members

All of the following are reasons of conflicts in an organization, EXCEPT:

Everyone competing for scarce resources Interactionist view about employees

Poor coordination among employees Stereotypical views about employees

Which of the following is an incentive plan that rewards employees for exceeding a
predetermined goal by sharing the extra profits?

Scanlon plan Piece-work plan Gainsharing plan Variable pay plan

Which one of the following does NOT categorized as 'pay-for-performance'

program?
Piecework plan Scanlon plan Gainsharing plan Profit sharing plan

Which of the given expression is termed as 'equity'?

► Output 1 < Output 2
Input Input
► Output 1 = Output 2
Input Input
► Output 1 ≤ Output 2
Input Input
► Output 1 > Output 2
Input Input

An employee’s compensation usually comprises of:

High monetary rewards Quality rewards requested by employees

Benefits like medical & transport allowances
Financial & non-financial rewards

To make the 'Ranking Method' of job evaluation more effective:

Perform performance appraisals on regular basis
Train employees prior to appraisals
Develop high compensation packages Clearly define job description initially

Which of the following is most popular technique for appraising employee

performance?

Alternation ranking Graphic rating scale

Management by objective Paired comparison

Which is the best time or occasion to discuss career-related issues with an

employee?

Weekly staff meeting Social lunch

Employee’s annual appraisal Career success team meeting

The basis for promotion will typically be competence rather than seniority when:

Team cohesiveness is important Company is promoting competition

Union agreements are involved Organization is Legaly bound by government

Which of the following is a part of organization’s role in the career development of

an employee?
Communicating the mission, policies and procedures
Providing timely performance feedback
Participating in career development discussions
Seeking out career information

Amjad has reached the age of full retirement, but he still wants to continue his job.
Moreover, organization has not yet found any replacement to him. In such situation
Amjad should pursue:

Counseling to utilize his leisure time Search careers outside the company
Psychological counseling to prepare for retirement
Extension of current job within company

Which of the following is the utmost preference of an organization while selecting a

training and development program?

Ensure the cost effectiveness of the training session

Expert & professional trainers should be hired
Training should be provided to all the employees
Maximum training mediums should be used
Which of the following is the greatest contributor towards the success of an
organization?

Prevailed grapevine network of employees

Conduct frequent trainings to employees
Set goals to define the direction to pursue
Implementation of the newest technology

The re-arrangement of organizational structure & change in organizational culture

is accomplished during:
Task analysis Organizational analysis
Person analysis Management analysis

Which of the following term reflects the process of preparing organizational people
according to the future needs?

Learning Training Development Need analysis

Which of the following is a test validation method that determines whether a test
measures certain traits that are important in performing a job or not?

► Concept validity Criterion validity Construct validity Content validity

Which of the following is a goal-directed summary of a person's experience,
education and training developed for use in the selection process?

Curriculum vitae Educational record Career goal Interview questioning

Which of the following force makes an individual eligible to make decisions, give
orders & directing work activities of others?

Power Influence Authority Command

Previous company records & customer satisfaction surveys may serve as a

source for:
Cultivating learning culture within the organization
Determining deficiencies that require training
Developing career development plans for employees
Identifying training outcomes through evaluation
Which of the following method includes the exchange of information between
organizational member & the applicant through a goal-oriented conversation?

Counseling simulations Vocational interest test

Role playing Employment interview

Which of the given employment testing approach requires individuals to perform

activities similar to those they might encounter in an actual job?
In-basket technique Role playing Interview simulations Case study

As an HR manager, what should be your main focus while recruitment?

► The potential candidate must posses interpersonal and analytical skills

► The potential candidate should be very confident and sharp
► The potential candidate must be attractive enough to fit in the position
► The potential candidate should match the requirements of the job

What could be the main consideration of an HR manager during recruitment?

Outsource the employee selection to recruiting agencies

Screen the pool of appropriate applicants
Attract a large number of applicants Only hire the experienced candidates

'There is no need to make any new appointment'; therefore, the organization has
transfered Mr. Azam to another branch. This step of the organization is taken to:
► Increase the labor supply than demand
► Maintain the balance of labor supply and demand
► Decrease the labor supply than demand
► Devastate the balance of labor supply and demand

Term used to refer the potential employees available for work within the
geographic area from which employees are recruited is:

Labor market Employment market Employee market Job market

The best way of reducing the problems of leniency or strictness in performance

appraisals is to:

Rank employees Train supervisors to avoid it

1Impose a distribution for performance Consider the purpose of the appraisal

Which of the following problem occurs when supervisors tend to rate all their
subordinates consistently low?

Central tendency Leniency Strictness Halo effect

Rating a person high or low on all items because of one characteristic during
performance appraisal, is known as:

Halo effect Central tendency Stereotyping Biasness

Which of the following performance appraisal method is usually adopted for
evaluating performance at managerial positions?

Management by objective Critical incident

Paired comparison Essay method
In which method supervisor keeps a log of positive and negative examples of a
subordinate’s work-related behavior?

Management by objective Comparison method

Essay method Critical incident method

When supervisors are indulged in identifying the subordinates’ performance

deficiencies & provide suggestions for improvements , the process is said to be:

Strategic performance appraisal

Organizational development Upward feedback Downward feedback

Grouping of different jobs having similar job responsibilities & duties is called:
► Classes ► Grades ► Scales ► Roles
According to which of the following method, each job is assigned to a particular
grade/category depending on the type of jobs, the organizations required?
Ranking method Classification method
Factor comparison method Point factor method

Which of the following step is MOST important in creating job-fit?

An effective selection process

Promotion and transfer of existing employees
Training of employees Competitive compensation packages

Organization has legitimacy and rationale configuration that is why it is said to be

a/an:

Formal organization Informal organization Virtual organization Learning

organization

According to the 'Hawthorne Studies' productivity of employees:

Increased by increasing light intensity Decreased by decreasing light intensity
Increased by observing them None of the given options

Company consults its legal advisor for some legal assistance, what sort of power that
legal advisor will practice?

ANS: The legal advisor will practice the following power:

Expertise: It is a type of power which is possessed by a person due to personal
expertise and knowledge.
Using his expertise and knowledge advisor will provide legal assistance to the
company and help them to get rid of their problems.
Identify the measures that should be taken to make the performance appraisal
system of an organization more effective.

ANS: Effective Performance Appraisal: In order to make performance appraisal more

effective the following measures should be taken:
1. Providing training to appraiser: Before starting the appraisal it is important that the
appraiser must be trained well so that he/she does not commit the common mistakes of
performance appraisal.
2. Ensuring mistakes are not made during appraisal: An effective appraisal
system is free of errors and appraiser carries appraisal well.
3. Proper methods are used: A proper method to carry performance appraisal
should be adopted to make it effective.
4. Clear objectives: It should be clear in appraiser's mind that what should be
evaluated and for what reason he/she is being evaluated.

Being a manager how can you make the performance appraisal system of your
organization legally defensible?

ANS: Being a manager I can make my performance appraisal system legally defensible
by
Identify the methods that can be adopted to maximize the effectiveness of
learning.

ANS: Maximize Effectiveness of Learning:

To maximize the effectiveness of learning the following
methods (learning principles) should be adopted:
1. Participation: Learning is only effective when the learners participate in the
learning process. So such conditions should be provided to learners so that they
participate in the learning process.
2. Repetition: An important aspect to enhance learning is repetition that is given
the learner the opportunity to practice what he is being taught.
3. Relevance: Learning must be problem centered rather than content centered.
People should be trained when there is some deficiency in them and the learning
is solving that problem.
4. Transference: Learning is no effective if it is not transferred to actual workplace
so that trainees should apply what they have learned the skills and knowledge to
workplace to increase their productivity. So it should be ensured that transfer of
learning takes place.
5. Feedback: Feedback of performance is necessary for learning. Feedback helps
employees to improve their performance.