Support Ticket #199 Issue: Coverage of phone under AppleCare.

Name: Maria Merk

Location: 8592 Martinez Camp Apt. 124, South Heather, NL 97821 Resolution:Coverage
Period: AppleCare+ extends the coverage to two years from the purchase date of the iPhone
15.Hardware Coverage: Covers defects in the iPhone 15 and its accessories, such as the
battery, included charger, and earphones, if applicable.Battery Service: If the iPhone 15's
battery drops below 80% of its original capacity, AppleCare+ covers a battery replacement at no
additional charge.

Support Ticket #121 Issue: Not able to receive calls on my iPhone. Name: John Doe
Location: 1234 Elm Street, Apt. 5B, Springfield, IL 62704 Resolution: Check Do Not Disturb
or Focus Mode: Ensure that Do Not Disturb or Focus Mode is not enabled. Go to Settings >
Focus > Do Not Disturb (or other Focus modes) and make sure they are turned off. Check
Airplane Mode: Ensure Airplane Mode is turned off. You can check this by swiping down from
the top-right corner to open the Control Center and making sure the airplane icon is not
highlighted. Network Connection Signal Strength: Check the signal bars at the top of the
screen. If the signal is weak or absent, try moving to a different location to see if the reception
improves.
Support Ticket #112 Issue: How to factory reset my iPhone. Name: Emily Johnson
Location: 789 Maple Avenue, Apt. 9C, Oakwood, TX 75010 Resolution: Open Settings: Go to
the Settings app on your iPhone. Navigate to General :Scroll down and tap General. Go to
Reset:Scroll to the bottom and tap Transfer or Reset iPhone.Choose Erase All Content and
Settings: Tap Erase All Content and Settings. You may need to enter your passcode.
Support Ticket #113 Issue: How to update iOS on my iPhone. Name: David Smith Location:
2467 Pine Street, Suite 101, New Haven, CT 06511 Resolution: Open Settings: Go to the
Settings app on your iPhone. Navigate to General: Scroll down and tap General. Go to
Software Update: Tap Software Update. Download and Install: If an update is available, tap
Download and Install. You may need to enter your passcode. After agreeing to the terms and
conditions, the update process will begin. Your iPhone 15 will download and install the latest
version.

Support Ticket #114 Issue: How to enable Face ID on my iPhone. Name: Sarah Williams
Location: 4321 Cedar Lane, Apt. 3D, Greenfield, WI 53220 Resolution: Open Settings: Go to
the Settings app on your iPhone. Navigate to Face ID & Passcode: Tap Face ID & Passcode.
Set Up Face ID: Tap Set Up Face ID and follow the on-screen instructions. Position Your
Face: Move your head in a circle to capture your face. Complete Setup: After two scans, tap
Done. Face ID is now enabled.
Support Ticket #115 Issue: How to turn off Find My iPhone. Name: Michael Thompson
Location: 555 Birch Road, Apt. 7B, Aurora, CO 80012. Resolution: Open Settings: Go to the
Settings app on your iPhone. Tap Your Name: At the top of the screen, tap your name
Navigate to Find My: Tap Find My. Turn Off Find My iPhone: Tap Find My iPhone and toggle
it off. Enter Apple ID Password: Enter your Apple ID password to confirm and turn it off.

Support Ticket #116 Issue: How to set up iCloud backup on my iPhone. Name: Jessica Brown
Location: 678 Elmwood Drive, Apt. 12A, Hillsborough, NC 27278 Resolution: Open Settings:
Go to the Settings app on your iPhone. Tap Your Name: At the top of the screen, tap your
name. Navigate to iCloud: Tap iCloud. Tap iCloud Backup: Scroll down and tap iCloud
Backup. Enable iCloud Backup: Toggle on iCloud Backup and tap Back Up Now to start the
backup process.
Support Ticket #117 Issue: How to connect my iPhone to Wi-Fi. Name: James Davis
Location: 8900 Willow Street, Apt. 4F, Bellevue, WA 98004 Resolution: Open Settings: Go to
the Settings app on your iPhone. Tap Wi-Fi: Tap Wi-Fi near the top of the list. Choose a
Network: Select your Wi-Fi network from the list. Enter Password: If required, enter the Wi-Fi
password. Connect: Tap Join to connect to the network.

Support Ticket #118 Issue: How to enable Low Power Mode on my iPhone. Name: Amanda
Miller Location: 123 Oak Lane, Apt. 6C, Franklin, TN 37064 Resolution: Open Settings: Go to
the Settings app on your iPhone. Navigate to Battery: Scroll down and tap Battery. Enable
Low Power Mode: Toggle on Low Power Mode. Yellow Battery Icon: Your battery icon will turn
yellow, indicating that Low Power Mode is enabled.
Support Ticket #119 Issue: How to change the ringtone on my iPhone. Name: Robert Johnson
Location: 456 Maple Court, Apt. 2B, Ann Arbor, MI 48104 Resolution: Open Settings: Go to
the Settings app on your iPhone. Navigate to Sounds & Haptics: Tap Sounds & Haptics. Tap
Ringtone: Under Sounds and Vibration Patterns, tap Ringtone. Choose a New Ringtone:
Select a ringtone from the list. Set the Ringtone: Your selected ringtone will now play when you
receive a call.

Support Ticket #120 Issue: How to check battery health on my iPhone. Name: Daniel
Anderson Location: 789 Spruce Drive, Apt. 8E, Boulder, CO 80302 Resolution:Open
Settings: Go to the Settings app on your iPhone. Navigate to Battery: Scroll down and tap
Battery. Tap Battery Health: Tap Battery Health & Charging. Check Health Status: Here, you’ll
see the Maximum Capacity percentage, indicating your battery's health.
Support Ticket #121 Issue: How to clear Safari cache on my iPhone. Name: Jennifer Taylor
Location: 234 Willow Street, Apt. 7G, Cambridge, MA 02138 Issue: How to clear Safari cache
on my iPhone. Resolution: Open Settings: Go to the Settings app on your iPhone. Navigate
to Safari: Scroll down and tap Safari. Clear History and Website Data: Scroll down and tap
Clear History and Website Data. Confirm: Tap Clear History and Data to confirm and clear the
cache.

Support Ticket #122 Issue: How to force restart my iPhone. Name: Christopher Martinez
Location: 567 Cedar Boulevard, Apt. 11D, Madison, WI 53703 Resolution: Quickly Press
Volume Up: Press and quickly release the Volume Up button. Quickly Press Volume Down:
Press and quickly release the Volume Down button. Press and Hold Side Button: Press and
hold the Side Button until the Apple logo appears. Restart: Your iPhone will restart and should
function normally.
Support Ticket #123 Issue: How to update iOS on my iPhone 15. Name: Olivia Carter
Location: 9812 Oakwood Drive, Apt. 5F, Atlanta, GA 30301 Issue: How to update iOS on my
iPhone 15. Resolution:Open Settings: Go to the Settings app on your iPhone. Navigate to
General: Scroll down and tap General. Go to Software Update: Tap Software
Update.Download and Install: If an update is available, tap Download and Install. You may
need to enter your passcode. After agreeing to the terms and conditions, the update process will
begin. Your iPhone 15 will download and install the latest iOS version. This process might take
some time, depending on your internet speed and the size of the update. Once the installation is
complete, your iPhone will restart automatically.