325i / 325Ci

Technical Service Manual

January 2018

1
 TABLE OF CONTENTS

INDRODUCTION 1-3

325I 2
325CI 3

SAFETY 4

GENERAL MAINTENANCE 4

EXTERNAL CLEANING 4
INTERNAL CLEANING 4
INSPECTION 4

OPERATION 5-7

CONTROL PANEL TOUCHPAD 5

INDICATOR LED’S 6
SHEET CAPACITY LED’S 7

LUBRICATION 7

TROUBLESHOOTING 8-9

PAPER FEED PROBLEMS 8

ELECTRICAL PROBLEMS 8-9
MECHANICAL PROBLEMS 9

TOOLS AND SUPPLIES 10

CABINET AND HOUSING 10-11

MACHINE BREAKDOWN 11
HOUSING COVER 12
PAPER AND CD/DVD WASTE BINS 13

MECHANICAL ASSEMBLY 14-16

CUTTING BLOCK 14
GEARS 14
325CI CUTTER TIMING DIAGRAM 15
MOTOR 1

2
ELECTRICAL ASSEMBLY 17-33

CAPACITOR 17
POWER CORD RECEPTACLE 17
POWER SWITCH 17
BASKET FULL SYSTEM 18-19
• 325I 18
• 325CI 19
• DOOR OPEN SWITCH 19
ANTI-JAM MODULE 20
SAFE SENSE SENSOR 21
MAIN PCB 22
• WIRING DIAGRAM 23
CONTROL TOUCH PANEL AND INDICATOR PC BOARDS 24
• WIRING DIAGRAM 25
CURRENT LIMIT / JAM PROOF CALIBRATION 26-27
BIN FULL CALIBRATION (325CI ONLY) 28-31
CD/DVD AUTO START SENSORS 32
PAPER FEED SENSORS 33

TECHNICAL SUPPORT CONTACT INFORMATION 34

3
Introduction
This Technical Service Manual contains the service and repair procedures for the Fellowes
commercial office shredders Models 325i and 325Ci. The manual provides maintenance
procedures, a list of required tools, and a troubleshooting guide with flowcharts. In addition, the
manual contains a wiring diagram.
Use the troubleshooting guide for help in identifying a specific problem. Then turn to the
appropriate section in the manual for instructions.
Follow the service procedures carefully. Always note the location, number, color, and position of
parts and wires before removing them so that they can be reassembled correctly. If there are no
specific instructions for reassembling an item, simply reverse the disassembly procedure
The maximum paper size for the shredders is standard letter and / or A size paper. These
shredders are sheet-fed.

4
Model 325i

Model 325i is a Strip-cut shredder with the listed characteristics:

Cut Type Strip

Rated Particle Size 5.8 mm
Rated Sheets Capacity (64g) 26
Rated Sheets Capacity (70g) 26
Rated Sheets Capacity (75g) (Standard
U.S.) 24
Rated Sheets Capacity (80g) 26
Staples Yes
Credit Cards Yes
Paper Clips Yes
CD (separate throat) Yes
Unopened Junk Mail Yes
Target Duty Cycle 150 min
Recovery Time 45 min
Daily Use (# passes) 50 - 100
Noise Level 60 dB
Auto Start IR
Jam Proof System Yes
Jam Proof System Mode Yes
Bin Full Mech
Safe-Sense (blinks if Off) Yes

5
Model 325Ci

Model 325Ci is a Confetti-cut shredder with the listed characteristics:

Cut Type Cross

Rated Particle Size 3.9 x 38
5/32 x 1 1/2
Rated Sheets Capacity (64g) 24
Rated Sheets Capacity (70g) 24
Rated Sheets Capacity (75g) (Standard
U.S.) 22
Rated Sheets Capacity (80g) 22
Staples Yes
Credit Cards Yes
Paper Clips Yes
CD (separate throat) Yes
Unopened Junk Mail Yes
Target Duty Cycle 150 min
Recovery Time 45 min
Daily Use (# passes) 50 - 100
Noise Level 60 dB
Auto Start IR
Jam Proof System Yes
Jam Proof System Mode Yes
Bin Full ALBF
Safe-Sense (blinks if Off) Yes
No Mess No
Auto-Reverse at Current Limit Yes

6
Safety
When servicing a shredder, observe the following safety precautions:
Never put a hand, fingers, or foreign objects into the paper feed slot or throat.
Keep all loose articles of clothing, ties, jewelry, long hair, or other loose objects away from the
paper feed slot.
Always turn off and unplug the power cord at the wall outlet before doing any work on a
shredder.
Use only the specified replacement parts. (See the Parts manual).

Wall Mounting

The 325i and 325Ci shredders include a wall mounting kit (PN 31742). This kit is used to secure
the shredder to a wall to comply with UL 60950 stability requirements. The wall mounting kit
contains a spacer that allows the shredder to be mounted slightly away from the wall for proper
ventilation. (Note: This is optional for the end user)

General Maintenance
The shredders are designed to perform consistently with a minimum amount of maintenance. This
section contains recommendations for external and internal cleaning, inspection, and lubrication.

External Cleaning

Clean the exterior of the shredder with a soft cloth. Moisten the cloth with a mild solution of
detergent (such as dish-washing liquid) and warm water. Use detergent sparingly to avoid contact
with electrical parts.
Do not use flammable synthetic oil, petroleum-based products, or aerosol lubricants of any kind.
Do not use chemical cleaners, solvents, or aerosol sprays to clean the exterior of the shredder.

Internal Cleaning

The shredder does not require periodic internal cleaning. However, when the shredder is being
serviced perform the following maintenance tasks:
Remove any paper strips or pieces that may have collected around the cutting assembly.
If lubricated parts are dusty; wipe away the dust with a soft cloth.
Use a small brush or vacuum to remove dust from the non-lubricated surfaces such as the
motor, cutting assembly, housing, and wiring.
Do not use chemical cleaners, solvents, or aerosol sprays to clean the interior of the shredder.

Inspection
When the shredder is being serviced, visually inspect it for defects such as loose screws, loose
terminals and connectors, and any other issues you may notice.
Correct any defects and test before returning the shredder to the customer.

7
Operation
The control panel on the housing top consists of the control panel switch, indicator LEDs, and
sheet capacity LEDs.

Power Turns on the shredder and illuminates the power LED.

Forward Runs the shredder in forward mode. Press and hold to activate.

Reverse Runs the shredder in reverse mode. Press and hold to activate.

AUTO Runs the shredder in automatic-start mode and illuminates the Auto LED below the Sheet Capacity LEDS
on the housing top.

Control Panel Touchpad

“Auto” key

“Reverse” key “Forward” key

“Power” key

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Indicator LEDs

The 325i and 325Ci have five indicator LEDs on the housing cover.
• Straight feed
• Door open
• Bin full
• Current Limit (Paper jam)
• Safe Sense

The indicator PC board that operates the LEDs is located on the inside of the housing cover.
o If an indicator LED fails, replace the control panel and indicator PC board assembly.

Troubleshooting LEDs

Straight Feed
• Indicates that the paper (over 70% capacity) has not been inserted straight when illuminated
o Re-adjust paper stack and re-insert

Door Open
• Indicates door is opened when illuminated
o Make sure the door is securely closed.
▪ Make sure the door safety actuator is making contact with the door switch

Bin Full
• Indicates that the level of shreds in the basket has reached its maximum level when illuminated
o Remove and replace waste bag
• Flashing icon Indicates that 8 consecutive CD's have been shredded without opening the door
o Empty CD waste bin

Current Limit (Paper Jam)

• Indicates that the current going through the motor is too high when illuminated
o Remove excess paper from stack (paper stack should be no more than 26 sheets for 325i and
24 for 325Ci

Safe Sense
• Indicates that Safe Sense function is active when illuminated
o Make sure no body contact is being made with the paper infeed throat
• Indicates that Safe Sense function is deactivated when indicator is blinking
o See “Safe Sense” section on pg.20

9
Sheet Capacity LEDs
The sheet capacity LEDs indicate the approximate number of sheets being fed into the entry slot.
The red LED indicates that the maximum capacity has been exceeded and may cause a paper
jam. See Troubleshooting, Paper Feed Problems for more information.

Lubrication

325i

The 325i shredder does not require to be oiled.

325Ci
If used at or near capacity for an extended time the 325Ci shredder should be oiled every 30
minutes. If not it should be oiled after every bag change.

Use Fellowes Powershred Lubricant (#35250) or other non-aerosol vegetable-based oil to lubricate
the cutters.

WARNING: Do not use flammable synthetic oil, petroleum-based products, or aerosol

lubricants of any kind, as this could void the warranty.

10
Troubleshooting
Troubleshooting the shredder begins with checking the machine for possible faults. Possible
causes for machine malfunctions include:
• Paper feed problems
• CD/DVD feed problems
• Electrical problems
• Mechanical problems

Paper Feed Problems

Paper can become jammed if the paper is misfed. Paper may also jam if the waste bin is full or if
there is a build up of paper shreds along the underside of the cutting assembly.
The Remove Paper, Bin Full, and Sheet Capacity LEDs help to identify paper feed problems.
If the Bin Full LED is on, check the waste bin and empty if needed. Replace the bin and make sure
the door open switch is fully engaged by closing the door. The Bin Full LED should go off.

CAUTION! Never attempt to force jammed material through the machine.

The 325i and 325Ci shredders use several methods to automatically reduce jam and misfeed
issues.
• If paper misfeeds and shredding stops wait 6 seconds for the shredder to attempt to power
through the misfeed. If it is unable to power through, the shredder will attempt to reverse
the paper out.
• If the power feed does not clear the jam, and the red indicator stays on, reduce paper by
pulling out excessive amount out until the red light is off and the yellow lights are on.
Continue shredding.

CAUTION! The shredder may be damaged if you alternate too rapidly between forward and
reverse.

11
Electrical Problems

The most common electrical problems result from:

1. An opened cabinet door
2. Loose wires
3. A defective PC board
4. Safe Sense feature being engaged
5. Anti-Jam module detecting paper overload
6. Bin full detection system not operating correctly

If the waste bin is not placed properly in the cabinet, the shredder will not operate.
• The Door Open LED will help to identify this problem.
• Check the door to make sure it closes properly and engages the door open switch.
• Press the Power button on the Control Panel, and then press the AUTO button.

If paper is in the entry slot, and the shredder does not operate
• Press and hold the Forward switch briefly to start the shredding operation
• Check Anti-Jam indicator panel to see if module is indicating paper overload
• Make sure Safe Sense is not engaged

If the PC board is defective.

• The shredder may not run at all
• Another indication that the PC board is defective might be if the shredder runs in reverse,
but not forward or the LED lights do not turn on

If the capacitor is defective.

• A typical problem caused by a defective capacitor is no motor function

If the Safe Sense feature is being engaged

• Your Safe Sense indicator will illuminate
• The cutting system will not function

If the Anti-Jam module is detecting paper overload

• The Sheet Capacity LED’s will illuminate all the way to the top
• The shredder will not accept paper

If the Bin full detection system is not operating correctly

• The bin full indicator will illuminate
• The shredder will not accept any paper

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Mechanical Problems

Mechanical problems can often be identified by listening to the sound of the machine when it is
operating and observing whether the paper cutting capacity drops

If a strip-cut shredder is making excessive noise.

• The cutting cylinders may need a small amount of oil applied to them
o This only applies if the shredder is squeaking
• Gears may need to be replace

If a cross-cut shredder is making excessive noise.

• The cutting cylinders may need to be oiled.
• Gears may need to be replaced.
• The cutting system may have broken paper strippers
o This will require the whole cutting block to be replaced.

Tools and Supplies

The following tools and supplies are required to properly service Fellowes shredders, Models 325i
and 325Ci.

1. Screwdrivers
• Phillips screwdrivers
2. Pliers
• Needle nose pliers
3. Wrenches/Sockets
• 5mm Allen wrench (to remove gearbox cover)
4. Hammers
• Plastic-end hammer / Rubber mallet
5. Miscellaneous
• Gear puller
6. Supplies
• Cleaning solvent
• Shredding oil
• Gloves (optional)
• Gear grease (Lithium base high temperature)
• Loctite Tape
• Tie wraps

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Cabinet and Housing

• The cabinet has a shelf that supports the mechanical and electrical components
• The housing cover fits on the cabinet
• The Control Panel with the power, forward, reverse, and AUTO buttons, the indicator
LEDs, and the Sheet Capacity LEDs are located on the housing cover
• Paper is fed through the paper entry slot
• One credit card at a time may also be fed through the paper entry slot
• CD/DVDs are fed through the CD/DVD entry slot

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 Housing Top

Control / L.E.D
PC Board

Paper Auto Start I/R Sensors w/ Insert Throat

CD Auto Start I/R Sensors w/ Insert Throat
Jam Proof Module
Motor

Motor

Cutting Block

Gear Drive

Main AC PC Board Capacitor

Basket Full Module (325Ci ONLY) Power Cord Receptacle

Main Disconnect Switch

Cabinet
Cabinet Door

CD Waste bin

Castors

Wastebasket

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Housing Cover

To remove the housing from the cabinet:

1. Remove the 4 screws that hold the cover to the rear of the cabinet.

2. Open the door and remove the 4 screws that hold the cover to the front of the cabinet.

Note: If possible position the shredder so that there is a work surface on the right side of the shredder
to be used to support the housing cover.

3. Grip the housing cover on both sides and gently pull up to lift the housing cover off the
base.

Note: Be careful. Do not put stress on the cable that is connected to the Control Panel PC board on the
housing cover.

4. Disconnect the cables from the PC board in the housing cover. (See wiring diagrams.) Set
the cover on a suitable work surface.

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Paper and CD/DVD Waste Bins

• The paper waste bin fits in the cabinet

• The bin full LED will light when the waste bin is full
o The bin must be emptied and put back in the cabinet

• The CD/DVD waste bin fits on the left, front rim of the waste bin
o Two small holes in the edge of the CD/DVD bin fit over nodes on the front rim
of the waste bin
• The CD/DVD bin capacity is 10 CD/DVDs
o The shredder will shut off automatically when the CD/DVD bin is full
o Empty the CD/DVD bin to resume operations

Mechanical Assemblies
The motor and the cutting block are the major mechanical assemblies.

Cutting Block

The cutting block consists of two separate cutting systems. The paper cutting cylinders and the
CD/DVD cutting cylinders, bearing plates, distance rods, cover plates, and chain. The motor,
gears, and gear box cover are attached to the cutting block.

CAUTION! The cutting block is approximately 35lb. Depending on circumstances two people
may be required to lift it out of the cabinet.

To remove the cutting block from the cabinet:

1. Remove the 3 Philips head screws from each noise isolator bracket that secure the cutting
block to the cabinet.
2. Lift the cutting block with the motor out of the cabinet and place on a flat surface to protect
the cutting cylinders.
3. Make sure the cutting block is stable before performing any maintenance or repair work.

Gears

The gears are protected by the gearbox cover.

To remove/replace the motor gears:

1. Remove the 6 Allen screws that hold the gear cover to the gear box.
2. Remove the 3rd stage combo gear.
3. Remove the 1st/2nd stage gear assembly.
4. Remove the short shaft synchron gears. Note: By removing this gear re-timing of the
cutters will be necessary.(see timing diagram on pg.15)
5. Reassemble the motor gears.
o Add quality gear grease as needed.
6. Replace the gearbox cover
17
325Ci Timing Diagram

18
Motor

• The motor shaft turns the gear drive

• If the motor gears or gearbox cover are defective, they can be replaced separately
• If the motor is defective, it must be replaced. Note: If the motor shaft is broken / defective
the motor will have to be replaced

To remove and/or replace the motor:

1. Remove cutter assembly from cabinet. (See section on removing cutting block)
2. Disconnect the 3 motor wires from the main PC board. (See wiring diagram.)
3. Disconnect the ground wire from the cabinet.
4. Remove the gear box cover and gear assembly.
5. Remove the 4 bolts that hold the motor to the bearing plate.

Electrical Assemblies
CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the power
source before performing any electrical repairs.

Capacitor

Typical problems that may be caused by a defective capacitor are:

o No motor function.

The capacitor is secured to the bottom of the cabinet shelf. Two wires connect the main PC board
to the capacitor.

To replace the capacitor:

1. Disconnect the 2 wires from the capacitor. Note the color and location of these wires.
2. Remove the 2 screws that secure the capacitor to the cabinet.
3. Attach the new capacitor to the cabinet.
4. Connect the 2 wires that lead from the PC board to the capacitor.

Power Cord Receptacle

A receptacle for the power cord is located on the back of the cabinet. The receptacle is held in
place by tabs that snap into an opening on the cabinet.

To replace the power cord receptacle:

1. Disconnect the 2 power cord wires and the ground wire from the connectors on the
receptacle. Note the color and location of each wire.
2. Push the receptacle through the opening in the cabinet.
3. Push the new receptacle through the opening in the cabinet.
4. Reconnect the wires.

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 5.

Main Disconnect Switch

The Main Disconnect Switch is located on the back of the cabinet next to the power cord
receptacle. The switch is held in place by tabs that snap into an opening on the cabinet

To replace the Main Disconnect Switch:

1. Disconnect the 2 wires from the power cord and the 2 wires that connect to the main PC
board. Note the color and location of each wire.
2. Push the switch through the opening in the cabinet. (This is done from inside the cabinet.
Switch should be pushed out.)
3. Install a new switch in the opening.
4. Reconnect the power cord and PC board wires.

325i Basket Full System

A Snap action switch activated by a mechanical flap monitors the contents of the waste bin.
• The motor will stop when the sensor determines that the waste bin is full, and the shredder
will not operate until the waste bin is emptied
• The bin full icon on the indicator panel will illuminate advising bin to be emptied
• The bin full flap is located behind the cutting head, left side of the cabinet shelf
• A wire harness connects this switch to the control panel PC board on the housing cover.
• To disable / enable this feature:
o Press and hold the AUTO and Reverse buttons on the Control Panel Switch for 4
seconds. Release the switch

To replace the bin full switch w/flap assembly:

1. Unplug the switch’s wire harness from the Main PC board.
2. Remove the 4 screws that hold the bin full switch assembly to the cabinet shelf. (These
screws will need to be removed from inside the cabinet, behind the cutting block)
3. Lift the old switch assembly out of the cabinet.
4. Install the new bin full switch assembly.
5. Plug the new switch’s wire harness into the Main PC board. Replace the housing cover
(see wiring diagrams).

Remove

Remove
20
325Ci Basket Full System

An Ambient Light Sensor Module monitors the contents of the waste bin.
• The motor will stop when the sensor determines that the waste bin is full, and the shredder
will not operate until the waste bin is emptied
• The bin full icon on the indicator panel will illuminate advising bin to be emptied
• The bin full module is located at the front, right side of the cabinet shelf, just behind the
main PC board
• A wire harness connects this module to the control panel PC board on the housing cover

To replace the bin full module:

6. Unplug the module’s wire harness from the control panel PC board.
7. Remove the 4 screws that hold the bin full module assembly to the cabinet shelf.
8. Lift the old module out of the cabinet.
9. Install the new bin full module.
10. Plug the new module’s wire harness into the control panel PC board. Replace the housing
cover (see wiring diagrams).

Door Open Switch

• The door open switch senses whether the cabinet door is opened or closed
• The shredder motor will not activate until the door is closed properly
• The switch is attached to a small ledge on the front of the cabinet
• Three (3) wires connect the switch to the main PC board
• If the switch is working, you will hear a clicking sound when the door is opened and closed

To replace the door open switch:

1. Disconnect the 3 wires plug that connects the switch to the main PC board.
2. Remove the 2 screws that hold the switch to the cabinet.
3. Secure the new switch to the cabinet.
4. Plug the new switch wires into the main PC board.

CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the power
source before performing any electrical repairs.

21
Anti-Jam Module

• The Anti-Jam module senses the amount of paper you feed in at one time
• If it detects too much paper being fed through at once it will not allow power to the motor
• An LED indicating tree will advise on how much paper the module senses
• The Anti-Jam module is attached to the metal shroud that covers the cutting cylinders
• It plugs in to the Control Panel PCB

To disable / enable this feature:

o Press and hold the AUTO and Reverse keys on the Control Panel Switch for 4
seconds. Release the switch.

To replace the Anti-Jam module:

1. Disconnect the wire harness from the module.
2. Remove the two screws that hold the module w/bracket to the metal shroud.
3. Insert replacement module w/bracket assembly and secure with screws.
4. Re-connect wire harness to module.

22
Safe Sense Sensor

• The Safe Sense Sensor disables the shredder when hands or any body parts touch the in-
feed section of the shredder
• The Safe Sense icon will steadily light on if sensor is engaged
• If sensor is engaged for more than 4 seconds it will power the shredder down

To disable / enable this feature:

o Press and hold the AUTO button on the Control Panel Switch for 4 seconds.
Release the switch.

CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the power
source before performing any electrical repairs.

23
Main PC Board

• The main PC board is located at the right, front of the cabinet shelf
• The PCB slides onto a support that is attached to the cabinet shelf
• The wires leading to capacitor are hard-wired to the PCB
• Other wires (i.e., bin full sensor and motor wires; control panel cable) can be disconnected
from the board via quick disconnect
• If a component that is hard-wired to the main PC board fails, the entire PC board must be
replaced (NOTE: Splicing is NOT an acceptable form of repair)

Before replacing the PC board, disconnect the wires (that are not hard-wired) from the PC board.

CAUTION! Do not reverse the wires on the PC board. Make notes and tag wires as you remove
them from the board. See the wiring diagram. Do not break the hard wired connections if the
board is not being replaced.

To replace the main PC board:

1. Disconnect the power wires from the disconnect switch and the power receptacle. (See
wiring diagram on pg22.)
2. Disconnect the 3 motor wires from the main PC board.
3. Disconnect the black and blue wire tabs from the capacitor.
4. Disconnect the bin full PC board cable connector from the PC board.
5. Disconnect the door open switch wires.
6. Remove the plastic wire crimps that hold the PC board to the support. Lift the PC board out
of the support.
7. Slide the new PC board into the support and secure with wire crimps.
8. Connect all of the wires from the various sensors and components to the new PC board.
(See wiring diagram on pg23.)

24
 Main PC Board wiring diagram

CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the power
source before performing any electrical repairs.
25
Control / L.E.D PC Boards

The Control Touch panel PC board and a small indicator PC board are attached to the housing
cover. These PC boards are hard wired to each other and must be replaced at the same time.
Note: After performing replacement check sheet capacity intake on shredder. If shredder
does not take capacity please refer to pg.26 and perform indicated adjustments.

To replace the control panel and indicator PC boards:

1. Disconnect the 4 (2 sets) of CD/DVD sensor wires from the control panel PC board. (See
diagram on next page)
2. Disconnect the Safe Sense wire from the SafeSense strip around the paper entry slot.
(See diagram below)
3. Remove the 5 screws and spacers that hold the control panel PC board to the housing
cover. Remove the 2 screws and spacers that hold the indicator PC board to the housing
cover.
4. Install new control panel and indicator PC boards. Secure with screws and spacers.
5. Connect the CD/DVD sensor wires to the new control panel PC board. (See diagram
below)
6. Secure the Safe Sense wire from the control panel to the Safe Sense strip.
(See diagram on next page)

CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the power
source before performing any electrical repairs.

26
Control panel PC Board wiring diagram

27
 Current Limit / Jam Proof Calibration

The Current Limit/ Jam Proof calibration is preset during manufacturing. After the Control / L.E.D.
PC Board is replaced, this setting will need to be checked and adjusted. When adjusted properly,
the shredder will not allow or shred more than the maximum recommended sheet capacity to be
shredded. (Note: Performing this calibration will set both the Jam Proof and the Current
Limit at the same time.)

To adjust the Current Limit/ Jam Proof setting:

1. Turn on the main power switch at the rear of the shredder.
2. Immediately press and hold the Reverse, Forward, Auto, and Power buttons on the control
panel switch and release. (Make sure you follow sequence shown below)

Press and hold in sequence then release

Reverse Forward

Power

Note: If step #2 is
performed correctly you
will have the following
indicators illuminated

28
3. Hold the “Reverse” key for 3 seconds. All light indicators will turn off.

4. If you are setting the current limit / jam proof calibration on a 325i, insert 27 sheets (24 + 3)
to ensure the proper setting.
If you are setting the current limit / jam proof calibration on a 325Ci, insert 25 sheets (22 +
3) to ensure the proper setting.

5. The Jam Proof indicator lights will illuminate indicating the new settings are being
programmed into the Control / L.E.D. PC Board. Once it has finished all indicators lights
will cease illuminating with the exception of your “Power” indicator.

29
 ALBF (Basket Full Module) Calibration 325Ci ONLY

1. Turn on the main power switch at the rear of the cabinet.

2. Immediately press and hold the Forward, Reverse, Auto, and Power buttons on the control
panel switch and release. (Make sure you follow sequence shown below)

Press and hold in sequence then release

Reverse Forward

Power

3. Fold the cardboard calibration fixture as shown in below

4. Insert calibration fixture into the waste bin

30
5. Secure the calibration fixture inside the waste bin by pushing the tabs through the handle
holes (see Fig. 4).

Figure 4- Calibration fixture inside the waste bin

6. Open door and insert waste bin with calibration fixture then re-close door.

7. On the control panel press and hold the “auto” key (the “Basket Full” indicator will
illuminate) until the unit shuts off. Once this is done the Basket Full calibration is set. (See
Fig. 5)

Figure 5 – Setting Calibration

31
To check bin full setting:

1. Press the “power” key to turn unit back on. You should see the bin full light on. This ensures
that the upper limit has been set.

2. Open door and remove the waste bin then remove the cardboard fixture from the waste bin.
Fold the cardboard fixture on as shown in Fig. 6.

Figure 6- Fold cardboard fixture for testing calibration

32
3. Insert the calibration fixture back into the waste bin (see Fig. 7).

Figure 7- Insert calibration fixture into the waste bin

4. Secure the calibration fixture inside the waste bin by pushing the tabs through the handle holes
(see Fig. 8).

Figure 8- Calibration fixture inside the waste bin

5. Open door and insert the waste bin with the cardboard fixture and close the door. The Bin Full
Icon should NOT illuminate*. This means the calibration has been verified.

6. Calibration setting has now been completed.

33
CD/DVD Throat w/ sensor assembly

• The CD/DVD sensors fit into supports on both sides of the CD/DVD entry slot
• These sensors connect to the Control panel PC board

To replace the CD/DVD Sensors:

1. Disconnect the CD/DVD sensor plug (4 wires) from the control panel PC board on the
housing cover.
2. Remove the 4 screws that hold the CD/DVD throat insert to the housing top.
3. Insert the new throat assembly w/sensors in guides and secure with screws to the housing
top.
4. Plug wire harness to control panel PC Board.

Remove

34
Paper Feed Throat w/ Sensor Assembly

• The paper feed throat w/sensors assembly fits into supports on the housing top
• These sensors connect to the control panel PC board on the housing cover

To replace the paper feed sensors:

1. Disconnect the paper sensor plugs (2 sets of wires) from the control panel PC board on the
housing cover.
2. Remove 5 screws securing insert throat to housing top.
3. Lift the Insert throat up.
4. Insert new Insert throat, secure with screws on to the housing top and reconnect sensor
plug to PC board.

35
Technical Support Contacts:
Service Dealer Support Web-Site NA www.fellowes.com/servicedealers
Service Dealer Support Web-Site Intl www.fellowes.com/servicedealeruk/

North America
Support Telephone # 800-553-1155
Email [email protected]

South America
Support Telephone 800-553-1155
Email [email protected]
[email protected]

Europe / United Kingdom

Support Telephone # +31 76 523 2021
Email [email protected]

Australia
Support Telephone # 6103-833369744
Email [email protected]

Japan
Support Telephone # 81-5496-2420
Email [email protected]

Korea
Support Telephone # 02-3462-2884
Email [email protected]

Poland
Support Telephone # +48-22-205 21 20
Email [email protected]

Singapore
Support Telephone # 65 6221 3811
Email [email protected]

Malaysia
Support Telephone # 603 5122 1231
Email [email protected]

Spain
Support Telephone # +34 902 33 55 69
Email [email protected]

Please make sure to have Model and Serial number of shredder when calling.

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