PUBLIC

Document Version: 1H 2025 – 2025-06-17

Using Admin Center

© 2025 SAP SE or an SAP affiliate company. All rights reserved.

THE BEST RUN

Content

1 Admin Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Permission to Access Admin Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 Accessing the Admin Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

4 Admin Homepage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

5 Personalizing the Admin Homepage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

6 Admin Alert Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

6.1 Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Permissions for Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Up Email Notifications for Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Enabling the Assignment of Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Solving Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuring Admin Alert Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rechecking Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Options for Updating the Alerts List for an Alert Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Admin Alert Type Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Additional Fields for Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

7 Admin Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

8 Built-In Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

9 Admin Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
9.1 Finding a Tool in the Admin Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
9.2 Finding an Admin Tool with Action Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

10 Event Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

11 Event Subscription Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

11.1 Adding and Managing Event Subscriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

12 Execution Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

12.1 Tracking Errors and Viewing Status in Execution Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
12.2 Configuring Notifications to Users for Scheduled Jobs and Integrations. . . . . . . . . . . . . . . . . . . . . . . . . 41
12.3 Creating Notifications to Logged In User for Scheduled Jobs and Integrations. . . . . . . . . . . . . . . . . . . . 42

13 Integration Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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14 Integration Service Registration Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
14.1 Registering your Tenant for an Integration Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

15 Premium AI Features in SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

15.1 Base AI Features in SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
15.2 AI-Assisted Writing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
15.3 Enabling AI-Assisted Writing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
15.4 Viewing the AI Usage Acknowledgment Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
15.5 Accessing the AI Services Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
15.6 Reviewing Consumption Summary of AI Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
15.7 User Feedback on AI Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

16 Manage Document Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

16.1 Setting Up the Communication with SAP SuccessFactors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

17 Manage Data Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

17.1 Data Included in Different Data Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

18 Release Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

19 Reports Tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

20 SAP Companion in SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

20.1 Starting a Guided Tour Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

21 Security Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

22 Upgrade Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
22.1 Controlling Access to Upgrade Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
22.2 Accessing the Upgrade Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

23 Product Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
23.1 Preventing Product Feedback to SAP SuccessFactors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

24 Tenant Preferred Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

24.1 Updating Tenant Preferred Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

25 Extension Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

25.1 Enabling Extension Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
25.2 Configuring Integration Between SAP SuccessFactors and SAP BTP. . . . . . . . . . . . . . . . . . . . . . . . . . 106

26 Using Data Inspector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

27 Configuring the Page Shown After an Expired Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

28 Enabling the Main Navigation Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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29 Enabling Icons and Sections in the Main Navigation Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

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1 Admin Center

Admin Center is the central access point to a wide range of administration features and tools that you can use to
configure and maintain each of your SAP SuccessFactors solutions. It also provides tools for monitoring overall
system health and usage and for managing cross-suite and third-party integrations.

As a system administrator for any SAP SuccessFactors solution, the Admin Center gives you easy access to the
tools you need.

Anyone with permission to see one or more admin tools or admin pages can access the Admin Center, but they can
only see the tools and pages that they have permission to see. The admin tools available to you in Admin Center
depend on the SAP SuccessFactors solutions enabled in the system and the permission granted to you, based on
your role.

 Note

NextGen Admin is the only UI version and from now on will be referred to as the Admin Center. For more
information, please refer to Deprecation of OneAdmin and Transition to NextGen Admin under Related
Information explaining this transition.

Related Information

Deprecation of OneAdmin and Transition to NextGen Admin

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2 Permission to Access Admin Center

Anyone who has been granted at least one administrative permission can access the Admin Center. That is, anyone
who has permission to access at least one admin tool or admin setting can also access the Admin Center page.
There is no separate permission that controls access to the Admin Center page itself.

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3 Accessing the Admin Center

Go to the Admin Center landing page, where you can find all the administration tools that are available to you.

Prerequisites

You have permission to access at least one admin tool.

Context

Anyone with permission to see one or more admin tools or admin pages can access the Admin Center, but they can
only see the tools and pages that they have permission to see.

If you don't have any administrative permission, you can't see links to Admin Center in the user interface or access
the Admin Center page.

Procedure

1. Log in as a user with at least one administrative permission.

2. Navigate to Admin Center page in one of the following ways:

• Main navigation menu. Select Admin Center from the main navigation menu in the global page header.
• User options menu. Select Admin Center from the user options menu, below your name in the global page
header.
• Action search. If the action search feature is enabled, type Admin Center in the search box in the global
page header and select it in the search results.

Results

You are taken to the Admin Center landing page. From there, you can access any administrative feature, tool, or
setting that you have the permission to see.

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4 Admin Homepage

The admin homepage is the entry point to the Admin Center. It is a tile-based landing page that provides quick
access to many administrative features and a user experience that is consistent with the SAP Fiori standards.

As an administrator, you can personalize the admin homepage to suit your individual needs, by adding or removing
tiles.

Tiles on the admin homepage give you quick access to many administrative features. Some tiles enable you to take
action directly on the home page. Others provide a "snapshot view" and link you to another Admin Center feature.

 Note

For more information on different ways to search for tools, or to personalize your admin homepage, please refer
to Admin Tools, Finding a Tool in the Admin Center and Personalizing the Admin Center Homepage under
Related Information below.

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 The Admin Homepage

Related Information

Admin Tools [page 29]

Finding a Tool in the Admin Center [page 29]
Personalizing the Admin Homepage [page 10]

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5 Personalizing the Admin Homepage

As an administrator, you can personalize the display of tiles on the admin homepage.

Context

The Tile Catalog can be used to add and remove tiles on the admin homepage to suit your individual needs.

Procedure

1. Click on the Tile Catalog icon on the upper right corner of the Admin Center.

2. Click on the Add or Remove button of each tile to control the visibility.

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3. Click the Navigate Back icon at the top of the Tile Catalog to return to the admin homepage.

Results

You will now see the updated display of tiles on your admin homepage.

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6 Admin Alert Versions

In the past, there were two versions of Admin Alerts; the legacy Admin Alerts and the newer Admin Alerts 2.0. As
Admin Alerts 2.0 has reached feature parity with the legacy Admin Alerts, we deprecated the legacy Admin Alerts
tile, and renamed the newer Admin Alerts 2.0 tile to just Admin Alerts.

About Admin Alerts

The Admin Alerts tile informs you of pending action items in your system, such as stalled workflows, integration
issues, and HR data issues.

6.1 Admin Alerts

Admin Alerts inform you of pending action items in your system, such as stalled workflows, integration issues, and
HR data issues.

System and HR administrators can access Admin Alerts through the Admin Alerts tile in Admin Center. Managers
can access Admin Alerts through the quick action card on the home page.

There are several applications where Admin Alerts can be used at this time:

• Data Replication Proxy Creation

• Domain Event
• Employee Central Payroll and SAP ERP Integration (for Employee Central Data Replication Monitor issues)
• HR Data Issues
• Pending Recruits (for Manage Pending Hires)
• Position to Job Requisition
• Public Sector Cost Assignment
• Time Management
• Workflow
• Position Management

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6.1.1 Permissions for Admin Alerts

Overview of the role-based permissions required to use Admin Alerts.

The following permissions are specific to Admin Alerts and can be found in the role-based permissions under
Administrator Permissions Admin Alerts :

• Access Admin Alerts

When you have this permission, the Admin Alerts tile appears in the Admin Center. However, to see the actual
admin alert types in this tile, you need additional permissions - for example, the relevant Administrator
Permissions Admin Alert Object Permissions , such as those available for Workflow.
• Configure Alert Types
Users with this permission can configure different alert types.

 Note

There are some applications that don't use the Admin Alerts UI, but link directly from the Admin Alerts tile
to their own application UI. This permission isn’t required for those applications because the configuration
can only be done under Admin Center Manage Data , for object Admin Alert Type Configuration.

• Trigger Rerun
Only grant this permission to senior admins because the rerun triggers the re-evaluation of all alerts of a
particular alert type.

In addition, some applications, such as Workflow, have permissions specific to alert types for that application.
Please look at the relevant application documentation for details.

 Note

It isn’t recommended to use the permission Admin access to MDF OData API in the Metadata Framework
section for business users. This permission is only to be used for technical users in integration scenarios.

Related Information

Enabling Next Gen Admin

List of Role-Based Permissions

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6.1.2 Setting Up Email Notifications for Admin Alerts

Get emails about new alerts for the alert types that are most important to you.

Prerequisites

• You've added your email address in the People Profile.

• You've got the Access Admin Alerts permission.
• You've either activated email notifications in your personal system settings under Settings Notifications ,
or your company has enforced a company-wide setting for email notifications.
• The Admin Alerts Notification template under Admin Center E-Mail Notification Templates Settings is
selected.

Context

Instead of depending on the next scheduled job and checking for new alerts in the Admin Alerts tile, you can set up
to get daily or weekly emails about new alerts for specific alert types.

Procedure

1. Go to Admin Center Admin Alerts .

2. Select an alert type.
3. Choose the Subscribe to Emails button from the top-right corner.

The button is only displayed if the prerequisites are met.

You get a popup with a list of the alert types for which you have permissions.
4. In the popup, select the frequency of email notifications for the corresponding alert types. You have the
following options:

• Daily: Emails are sent daily after the nightly build has run.
• Weekly: Emails are sent each Sunday after the nightly build has run.
• None: No emails are sent.

By default, the frequency is set to None.

Results

If alerts occurred, you get an email listing the alert types for which you've added a frequency other than None.

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6.1.3 Enabling the Assignment of Alerts

Enable the assignment of alerts once to make it available for all alert types that allow this feature.

Context

Distribute workload or find substitution for colleagues on leave by assigning alerts to the relevant person for
processing.

You can assign – and unassign – alerts to yourself or to others.

 Note

Not all applications have this feature. In addition, some applications, such as Workflow, have permissions
specific to alert types for their application. Please take a look at the relevant application documentation for
details.

Procedure

1. Go to Admin Center Manage Data .

2. In the Search field, select Admin Alert Configuration. In the second dropdown, select AdminAlertConfigECode.

3. Choose Take Action Make Correction to get into edit mode.

4. Set the Assignment Feature Enabled field to Yes.

 Note

Leave the Periodic Execution Enabled field set to Yes.

If you change the field to No, then the periodic run which updates the Admin Alerts during the night is set to
inactive. Certain alerts that depend on the nightly periodic run (like stalled workflows, for example) will not
be updated anymore automatically, and thus deliver outdated results.

Results

On the alert type detail screen for Admin Alerts, you can now see the Assign button, provided that the application
allows this feature.

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6.1.4 Solving Admin Alerts

Process and correct various issues in your system by choosing the appropriate action.

Prerequisites

You have the following Administrator Permissions Admin Alerts permissions:

• Access Admin Alerts

• Configure Alert Types
• Trigger Rerun

For more information, please refer to Permissions for Admin Alerts [page 13].

Context

The Admin Alerts tile in the Admin Center displays warnings that, for example, some dynamic role users are invalid
and require processing.

Procedure

1. Go to the Admin Center and select the Admin Alerts tile.

The tile shows all admin alert types for which you have the required permissions, such as the Invalid Dynamic
Role User.
2. Select the alert type you want to work on.

You get to the Admin Alerts detail screen which shows a list of the alerts received for the alert type you
selected. The list shows only active data, but there's a Show also inactive box you can check so that inactive
data also appears.

 Note

There are some applications that don't use the Admin Alerts UI, but link directly from the Admin Alerts
tile to their own application UI. In this case, refer to the application-specific documentation for more
information on how to process the alerts.

In the case of Invalid Dynamic Role Users, you see a list of those whose users are no longer valid because, for
example, they have left the company.

 Note

For alerts related to Event Subscription Management errors, you can select the alerts under the alert type
Failed Domain Events.

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3. Select the relevant line to view the detailed information for an alert.
4. Select the checkbox for the alerts you want to solve.

If all alerts of an alert type have the same underlying issue, you can also select all of them at once by selecting
the top-left checkbox.
5. If you think you can solve the underlying problem for the alerts, choose Action.

Depending on the application the alert type belongs to, you can choose from a range of actions to solve the
issue.

If the issue has been solved, the alert is removed from the alerts list.

Next Steps

If you think you've solved the underlying issue that caused the alert, but the alert is still displayed in the alerts list,
select Recheck from the actions list, if available. This removes the solved alert from the alerts list.

6.1.5 Configuring Admin Alert Types

Change the companywide configuration of an admin alert type.

Prerequisites

You have the Administrator Permissions Admin Alerts Configure Alert Types permission.

Procedure

1. Go to Admin Center Admin Alerts and select the corresponding alert type.

The Admin Alerts page opens, listing the alerts for the selected alert type.
2. In the top-right corner of the Admin Alerts page, select Configure Alert Type.

The Configure Alert Type popup for the selected alert type opens.
3. Select the corresponding configuration option.

Results

If alerts are created in a job, then the changes are usually reflected in the next job run. There are some exceptions:

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• For the Frequency for Job Execution configuration option, the selected frequency determines when the next
periodic run is executed.
• For the Active configuration option, if it’s set to No, the inactive alert type is no longer displayed on the Admin
Alerts tile nor on the Admin Alerts page after you refresh the page.

 Note

To display inactive alert types on the Admin Alerts page, select the Show also inactive Admin Alert Types
checkbox that is displayed next to the Admin Alert Type dropdown list.

To display inactive alerts also on the Admin Alerts tile, you need to change the settings under Configure
Alert Type back to Active Yes , which displays the alert type on the tile again.

The alerts for the alert type that is set back to active are updated after the next rerun or periodic run.

Configuration Options for Admin Alert Types [page 18]

There are several options to make companywide configurations to admin alert types.

6.1.5.1 Configuration Options for Admin Alert Types

There are several options to make companywide configurations to admin alert types.

 Note

Consider that not all configuration options are supported by all alert types. For more information, please refer
to the application-specific documentation.

Active

Hides admin alert types from the Admin Alerts tile and the Admin Alerts page when the Active configuration option
is set to No. This way, you prevent stalled workflows, for example, from cluttering the list of alerts and making you
miss the important new alerts.

Include Past and Future Records

By default, only the current records are considered when alerts are created. You can include also past and future
records in the next rerun or periodic run when alerts are created.

 Note

This configuration option is available only for the HR Data Issues alert type.

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Frequency for Job Execution

Defines the frequency with which the list of alerts is updated for an admin alert type.

For example, you check the alerts you're responsible for only once a week, so you don't want to get an update of
which alerts are still open every day. By setting the frequency to weekly, you prevent the job running unnecessarily,
using performance capacity.

 Note

If the frequency is predefined for an alert type, you can't choose a different option.

Possible options are:

• Daily
Job runs daily between midnight and 6 o'clock in the morning.
• Weekly
Job runs once a week, early on Monday morning.
• Monthly
Job runs the first Monday in the month, early on Monday morning.
• Never
Stops updating the alerts until the job frequency is changed again, or until you select the Rerun button.

Stalled Days

Includes only workflows that have been stalled for the specified number of days.

 Note

This option is available only for workflow alerts.

Number of days after which alerts are auto-acknowledged

You can configure the system to automatically acknowledge (auto-acknowledge) specific admin alerts after a
defined amount of time.

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6.1.6 Rechecking Admin Alerts

If an alert is still displayed in the alerts list although you've solved it, you can recheck if the underlying issue that
caused the alert still exists.

Prerequisites

The alert type supports this function.

Context

This option checks if the reason that caused the selected alerts and any associated alerts still exists and updates
the database accordingly.

For alerts that are solved directly on the Admin Alerts user interface, this is done automatically in the background.
For alerts that are solved elsewhere, for example, on the application-specific user interface, the alerts might remain
in the alerts list. To have them removed from the alerts list, you can do a recheck, or wait for the next job run.

Procedure

1. Go to the Admin Center and select the Admin Alerts tile.

2. Select the corresponding alert type.

You get to the Admin Alerts detail screen which shows a list of the alerts received for the alert type you
selected.

3. Select the alerts that you want to recheck, and select Action Recheck .

If the underlying issues that caused the alerts have been solved, the alerts are removed from the alerts list.

6.1.7 Options for Updating the Alerts List for an Alert Type

There are several options to update the list of alerts shown for an alert type during the workday, so that it displays
only the alerts that are still valid. Which option you choose depends on its availability and your use case.

About the Alerts List

The list of alerts for all alert types is updated automatically depending on the frequency of the automatic job runs.
However, during your workday, you might want to make sure that the list of the alert type you're working on is

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20 PUBLIC Admin Alert Versions
current and shows only the alerts that are still valid. Alerts that have been solved by you or your colleagues in the
meantime should be removed from the list. To achieve this, you have several options to choose from on the Admin
Alerts detail screen for an alert type.

 Note

You only see the options that the corresponding application has defined for an alert type. In addition, the Rerun
option requires a specific permission.

Options for Updating the Alerts List for an Alert Type

Option Use Case What this Option Does

Recheck You think you’ve solved an alert, but it This option checks if the reason that
still appears in the alerts list. You want to caused the selected alerts and any asso-
make sure you've solved the underlying ciated alerts still exists and updates the
issues that caused the alert, and have the database accordingly.
alert removed from the alerts list.
For alerts that are solved directly on
the Admin Alerts user interface, this is
done automatically in the background.
For alerts that are solved elsewhere, for
example, on the application-specific user
interface, the alerts might remain in the
alerts list. To have them removed from
the alerts list, you can do a recheck, or
wait for the next job run.

Refresh You want to see the alerts that are still This option reloads the page for the cur-
valid for a specific alert type. rent alert type to display the most recent
list of alerts. It checks the current state
Alerts that have been solved (and, if re-
of the alerts written to the database, but
quired, rechecked) by you or your col-
it doesn’t make any changes to the data-
leagues after you’ve opened the page
base itself. That means if an alert that re-
should be removed from the alerts list.
quires a recheck has been solved, but not
If any new alerts have been created in the
rechecked, it still appears in the alerts
meantime, they should be added to the
list.
alerts list.
You achieve the same behavior by closing
the page of the current alert type, and
opening it again.

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Admin Alert Versions PUBLIC 21
Option Use Case What this Option Does

Rerun This option checks all alerts for the alert

 Note
type to see if they are still valid. It triggers
This option requires the Trigger an asynchronous job and writes the valid
Rerun permission. alerts to the database.

Once the asynchronous job has finished,

As a senior administrator, you want to
you need to refresh or reopen the alerts
manually run a job for a specific alert
list for the corresponding alert type to
type again. For example, you expect that
see the changes reflected on the page.
multiple alerts are caused by the same
underlying issue, like the wrong configu-
ration of the pay group. Solving the issue
first and triggering a rerun then automat-
ically solves the associated alerts and re-
moves them from the alerts list.

6.1.8 Admin Alert Type Information

The Admin Alert Type Information popup displays additional information about the alert type selected, such as
extensibility or retention periods.

The Admin Alert Type Information popup opens when you select the Information button in the top-right corner of
the admin alert type page.

Admin Alert Type Information

Title Description

Name The name of the alert type as displayed on the user interface.

Description A description of the alert type.

Extensible If an alert type is extensible, you can add additional custom

fields to be displayed in the alerts list. To be able to add addi-
tional fields, you need the technical name of the underlying
alert object that is displayed here.

Retention of Alerts If a retention period for an alert type is defined, the alerts that
are older than the retention period are automatically purged in
a nightly job.

If no retention period is defined, the alerts stay in the alerts list

until they’re resolved.

Maximum Number of Unresolved Alerts If a maximum number of unresolved alerts is defined for an
alert type, and this number has been reached, no new alerts
are created. In addition, the current alerts are not automati-
cally updated even if they've been resolved in the meantime.

You have to reduce the number of unresolved alerts by using

one of the appropriate actions.

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Related Information

Additional Fields for Admin Alerts [page 23]

6.1.9 Additional Fields for Admin Alerts

You can add custom fields to an alert object to display more information to alerts than what is included in the
standard setup.

Each alert object contains a predefined list of fields that can be accessed using the Settings option on the Admin
Alerts page of the corresponding alert type. For example, for the alert types based on the alert object Time
Management Alert (such as Generate Time Sheets, Recalculate Time Sheets, and so on), you can display the user,
the message severity, and other predefined fields. Using the Settings option, you can add or remove these fields to
the alerts list, and sort, group, or filter them.

If you need additional information that is not included in the standard setup, you can add custom fields to the
corresponding alert object and fill these fields with values from application objects.

1. Adding Custom Fields to an Alert Object [page 23]

Add custom fields to an alert object on the Configure Object Definitions page.
2. Creating On Load Rules for Custom Alert Fields [page 25]
Create an On Load rule to fill custom fields used in alert objects with the desired value.

6.1.9.1 Adding Custom Fields to an Alert Object

Add custom fields to an alert object on the Configure Object Definitions page.

Context

• You have the Administrator Permissions Metadata Framework Configure Object Definitions permission.
• You've checked that adding fields is possible for the corresponding alert type.
You find this information on the Admin Center Admin Alerts page of the corresponding alert type, by
selecting the Information button in the top-right corner. In the popup that opens, you can see the name of the
underlying alert object and whether you can add fields to it, under Extensible.

Procedure

1. Go to Admin Center Configure Object Definitions .

Using Admin Center

Admin Alert Versions PUBLIC 23
2. Search for Object Definition, and select the corresponding alert object (for example, Time Management Alert).

3. Select Take Action Make Correction .

4. In the Fields section, add a custom field.
5. In the Details of the added custom field, define the following settings:
a. Set Transient to Yes.
b. Set Visibility to Read Only.
6. Save your changes.

Results

The custom field is added to the Settings option on the Admin Alerts page for the alert type that is referring this
alert object.

 Note

To add the custom field to the alerts list, you need to reselect it from the Settings options every time you open
the Admin Alerts page of the corresponding alert type.

Next Steps

To fill the custom field with values, define an on-load rule.

Task overview: Additional Fields for Admin Alerts [page 23]

Next task: Creating On Load Rules for Custom Alert Fields [page 25]

Related Information

Adding Fields

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24 PUBLIC Admin Alert Versions
6.1.9.2 Creating On Load Rules for Custom Alert Fields

Create an On Load rule to fill custom fields used in alert objects with the desired value.

Prerequisites

• You have the following role-based permissions under Administrator Permissions Metadata Framework :
• Manage Data
• Configure Business Rules
• You know the name of the corresponding alert object.
You find this information on the Admin Center Admin Alerts page of the corresponding alert type, by
selecting the Information button in the top-right corner. In the popup that opens, you can see the name of the
underlying alert object and whether you can add fields to it, under Extensible.
• You've added a custom field to the corresponding alert object on the Configure Object Definitions page.

Procedure

1. Go to Admin Center Manage Data .

2. In the Create New field, select Object Configuration.

The Object Configuration section is displayed.

3. In the Object Type field, select the alert object.
4. In the Manage Data On Load Rules section, select Add Rule.

The Configure Business Rules page opens, where the Metadata Framework Rules for MDF Based Objects
rule scenario is preselected.
5. Enter the required fields for the rule.
a. As Base Object, select the corresponding alert object.
b. As Purpose, select On Load.

 Note

A different purpose could lead to performance issues or missing alerts (if the rule stops being executed
for some reason, the alert object is not written to the database and thus alerts go missing).

6. Select Continue to get to the details page of the rule.

7. Define the rule that fills the custom field with the desired value.

In this example, you define that the custom field Country is filled with the default value from the job
information. The If condition is always true.

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8. Save your changes.
9. Go back to the Manage Data page to select the rule you've just created in the Manage Data On Load Rules
section.
10. Save your changes.

Results

The custom field is now filled with the corresponding values.

Task overview: Additional Fields for Admin Alerts [page 23]

Previous task: Adding Custom Fields to an Alert Object [page 23]

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7 Admin Favorites

As an administrator, you can keep a list of favorites, for quick access to frequently-used tools. Favorites are a
universal feature of the Admin Center.

In the Admin Center, your favorites appear under the Favorite tab on the Tools tile. You can also view a list of
recently used tools by clicking the Recent tab.

Your favorites are also displayed on the My Admin Favorites tile on the main SAP SuccessFactors home page.

Adding and Removing Favorites

To add a favorite, click the See All link on the Tools tile and find the tool. Then, hover the cursor next to the name of
the tool and click the star icon.

To remove a favorite, find the tool on the Tools tile, under the Favorite tab or in the See All view. Then, click the gray
star icon.

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8 Built-In Support

Built-In Support is your access point to SAP support within the SAP SuccessFactors HCM suite application.

Built-In Support is a support platform that provides digital services to find help, create tickets, and contact support.
It's available in the global page header to people with Company System and Logo Settings permission.

You can use the  (Built-In Support) icon to open it in a side panel on any page.

To access most functionality, like creating and monitoring support cases, an SAP Universal ID with linked S/P-user
ID is required.

For more information, refer to Built-In Support documentation.

 Note

Built-In Support is available on most, but not all, pages in the HCM suite. Currently, it isn't available or is only
partially available in the following areas:

• Career Site Builder

• Learning

Related Information

Learn about Built-In Support on the SAP Help Portal

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9 Admin Tools

Admin tools include a wide-range of administration tools and pages that you can use to configure and maintain
your system. Each SAP SuccessFactors solution provides admin tools that help you adapt the solution according to
the needs of your business.

The admin tools available to you in Admin Center depend on the SAP SuccessFactors solutions enabled in the
system and the permission granted to you, based on your role. Anyone with permission to see one or more admin
tools or admin pages can access the Admin Center, but they can only see the tools and pages that they have
permission to see.

There are a couple of ways to access a given admin tool, depending on how your system is configured:

• With the tool search

• With the action search

 Tip

As an administrator, you can use action search to directly access a given admin tool from any page in the
system.

9.1 Finding a Tool in the Admin Center

Use the tool search on the Admin Center page to navigate to a specific admin tool.

Prerequisites

You must have permission to view and access the admin tool you are looking for.

Context

Some admin tools require a specific permission in order to see them in search results or access the page. If you
don't have the relevant permission, you do not see a link to the tool in Admin Center.

Procedure

1. Go to Admin Center.

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Admin Tools PUBLIC 29
2. Type the name of the tool or feature you want to open in the tool search box on the Tools tile on the admin
homepage. Search results filter and narrow as you type.

 Note

If you can't find the link you want by searching on the Tools tile itself, you can also click See All to view and
then filter a full list of tools, grouped by solution or type.

3. Select the tool or feature you want to open from the tool search results.

Related Information

Accessing the Admin Center [page 7]

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30 PUBLIC Admin Tools
9.2 Finding an Admin Tool with Action Search

Use action search to navigate to a specific admin tool.

Prerequisites

The action search feature is enabled.

Context

If action search is enabled, you see the phrase Search for actions or people in the search box in the global page
header, as shown here:

If this phrase doesn't appear and you can only search for people in the search box, action search isn't enabled in the
system, so you can't use it to find admin tools.

Procedure

1. Place your cursor in the search box in the page header, where it says Search for actions or people.
2. Type the name of the toolyou want to open or the administrative action you want to perform.

 Note

If you can't find the link you want, try navigationg to Admin Center and using the tool search. This search is
limited to administration actions and shows fewer results.

3. Select the tool or feature you want from the action search results.

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10 Event Center

Event Center enables administrators to view and monitor suite-wide events that occur within the SAP
SuccessFactors HCM suite, such as job information and employee changes.

You can use the Event Center dashboard to view event details and monitor event status. You can view the number
of events that have occurred in the past twenty-four hours, seven days, or thirty days and whether they resulted in
success or error. In case of error, you can view more details to quickly identify and troubleshoot errors.

The Event Center is an optional feature that is only available with Next Gen Admin. It must be enabled
and configured separately. For more information about the Event Center, please refer to the Event Center
Administration Guide on the SAP Help Portal.

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32 PUBLIC Event Center
11 Event Subscription Management

You can manage your endpoint URL subscriptions for all external events using the Event Subscription Management
tool.

All of the external events supported in the Event Subscription Management tool are as follows:

• Add Global Assignment

• Approval of Offer Detail
• Assessment Rules
• Background Check Rules
• Calibration Session Activation
• Calibration Session Finalization
• Cancel Offboarding
• Change in Business Unit
• Change in Employee Department
• Change in Employee Division
• Change in Employee Location
• Change in Job Classification
• Change in Job Title
• Change in Manager
• Change in Name
• Change in WFA Permission Artifacts
• Change of Equipment Request Status
• Complete a Mentoring Program
• Completion of Learning
• Completion of a New Hire Activity
• Continuous Feedback Received
• Continuous Feedback Request
• Continuous Performance Management Achievement
• Continuous Performance Management Activity
• DocuSign envelope status update
• Employee Hire
• Employee Long Term Disability
• Employee Rehire
• Employee Short Term Disability
• Employee Time Off
• Employee Termination
• End Global Assignment
• End a Mentoring Relationship
• Event for Restarting Onboarding Process

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Event Subscription Management PUBLIC 33
• Expiration of Work Order
• External User Eligible for Hire
• External User Hiring Completed
• External user to Internal user conversion
• First Time Manager
• Homecard Application Status
• Individual Contributor to Manager
• Initiate Job Posting
• Initiate Offboarding
• Instance Sync Finished
• Internal Hire Process Completed
• Job Transfer
• Logical model change
• Manager to Individual Contributor
• Mass Workflow Approval
• Multiple Role Channel Event
• New Concurrent Employment
• New Position
• New Work Order
• Offboarding Step Complete
• Onboarding Initiated for Job Application
• Onboarding Process Variant Step Completion
• Onboarding Step Complete
• Onboarding is cancelled for the candidate
• Onboarding is initialized for the candidate
• Onboarding is initiated from an external Applicant Tracking System
• Payroll Data Maintenance Task Configuration Change
• Performance Review Form Routing
• Populate Performance Review Ratings
• Refresh Schema Search Data
• Spot Award Deleted
• Spot Award Given
• Start Probation
• Update of Candidate Profile
• Update of Compliance Process Status
• Update of Employee Competency Assessment
• Update of Job Application
• Update of Job Application Status
• Update of Job Requisition
• Update to a Position
• Updates Candidate's Country/Region to Russia
• Workforce Plan Update

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34 PUBLIC Event Subscription Management
11.1 Adding and Managing Event Subscriptions

You can add and manage your endpoint URL subscriptions to all external events using the Event Subscription
Management tool.

Prerequisites

You have the Create, Edit and Delete permission to Administrator Manage Event Subscription Access to Event
Subscription role-based permission. The View permission is enabled by default.

Procedure

1. Go to Admin Center.
2. In the Tools Search field, enter Event Subscription Management.
3. Select an event from the dropdown and choose Add to create a new event subscription. Newly created or
migrated event subscriptions will appear as a list.

 Note

You can add upto a maximum of six subscriptions for an event, inclusive of:
• New subscriptions created in Event Subscription Management.
• Existing subscriptions migrated from the old Event Notification Subscription.
• The subscriptions maintained under the Event Connector for any event in Intelligent Services Center.
Any changes made to subscriptions in the Intelligent Services Center tool will also reflect for the same
subscriptions in the Event Subscription Management tool, and vice versa. The data will be maintained in
both tools.
.

4. Enter the following details:

Parameter Description

Name You can add a name for new subscriptions as per your
choice.

For event subscriptions which have been migrated from

Event Notification Subscription the name field will be
pre-filled with something generic, for example, New
Subscription 1, New Subscription 2, etc., and you can edit
these names.

For events from Intelligent Services Center, the same name

will carry over to Event Subscription Management.

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 Parameter Description

Endpoint URL Enter the URL of the endpoint.

Authentication Type Select the following authentication type from the dropdown:
• Certificate Based Authentication: Authentication is
established with the endpoint using X509 certificates.
X509 Certificates can be selected from the dropdown
list. Choose Refresh to reflect the latest certificate.

 Note
• To access X509 certificates, you must have
the View access to Access to X509 Certificates
permission.
You can choose only External CA and SAP
Cloud Root CA X509 certificates.
• To generate a new X509 certificate, select
Click to maintain Certificates. For more
information, refer to Generating X509
Certificates in the related information.

• OAuth Authentication: Allows you to connect to the

endpoint using token URL, client ID, client secret, and
scope combination.
• Token URL: The URL to get the access token.
• Client ID: The authorization server issues the
registered client, a client id - a unique string
representing the registration information provided
by the client. This is a mandatory field.
• Client Secret: This is a secret ID known only to the
application and the authorization server.
• Scope:
• Basic Authentication: Allows you to connect to
the endpoint using the username and password
combination.
• User Name: Enter the user name of the system
you want to access.
• Password: Enter the Password to access the
system.

 Note
Security Center does not support non-ascii
characters in the password field.

Event Type If you create a new external event subscription using the
Event Subscription Management tool, by default, the Event
Type is External Event Alert V2.

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36 PUBLIC Event Subscription Management
 Parameter Description

If the subscriptions are migrated from Event Notification

Subscription tool, then the Event Type will be set to the one
existing in Event Notification Subscription tool.

5. Choose Save.

Results

You've successfully created an endpoint URL subscription.

Next Steps

You can manage existing event subscription using the Event Subscription Management tool. You can Edit a
subscription or Delete a subscription that is no longer valid.

 Note

• You can monitor the execution of integrations in Execution Manager.

• You can manually retry failed events in Admin Alerts.
• Subscriptions will not be copied from Source to Target during instance refresh.
• A subscription will be deactivated if it fails continuously for six days. For deactivated subscriptions, it's
recommended that you review the details and warning messages in Execution Manager. You can edit and
save the subscription to reactivate it.

Related Information

Generating X509 Certificates

Execution Manager [page 38]
Tracking Errors and Viewing Status in Execution Manager [page 39]
Solving Admin Alerts [page 16]

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Event Subscription Management PUBLIC 37
12 Execution Manager

The Execution Manager Dashboard shows you the status of scheduled jobs and integrations to quickly identify and
troubleshoot errors.

You can view the number of jobs and integrations that have occurred in the past twenty-four hours, seven days, or
fifteen days and whether they resulted in success or error.

The Execution Manager logs are retained for a duration of 15 days, by default. Logs that are older than the retention
period are automatically removed from the system.

Execution Manager is included as part of Next Gen Admin. It doesn’t need to be enabled separately, but you do
need to grant the appropriate permissions.

If there's an error, you can drill down to find more details to help you troubleshoot the error.

Granting Permission to Access Execution Manager

To view the Execution Manager dashboard or any of the corresponding admin home page tiles, you need to be
granted permission.

The Read Execution Manager Events permission enables an administrator to access the main dashboard and view
success/fail information. The Read Execution Manager Payload permission enables an administrator to view the
data involved in a particular job or integrations, including user data, to assist in troubleshooting errors.

Scheduled Jobs Tab

You can view the status of recent jobs on the Scheduled Jobs tile on the Admin Center page.

On the Execution Manager page, you can select a time frame and see how many successful or failed jobs occurred
during that timeframe. You can view the exact date and time of execution and other event details, to help you
troubleshoot any errors.

Integration Center Tab

The integration center enables HR business analysts to build, deploy, and monitor simple file-based outbound
integrations. You can build integrations quickly and easily through a guided workflow. Predefined templates are
available and you can also create your own templates.

The Execution Manager shows you the status of custom integrations built in the integration center. You can view
the status of recent outbound integrations on the Integration Center tile on the Admin Center page.

On the Execution Manager page, you can select a timeframe and see how many successful or failed custom
integrations occurred during that timeframe. You can view the exact date and time of execution and other event
details, to help you troubleshoot any errors.

Middleware Integrations Tab

Pre-Delivered Integrations Tab

When the endpoint is triggered for an event subscription which is created in Event Subscription Management
or Intelligent Services Center, you can monitor the integration in Execution Manager under the Pre-Delivered
Integrations tab. You can check using the name of the event subscription.

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38 PUBLIC Execution Manager
Along with external event integrations, you can also monitor other real-time integrations under the Pre-Delivered
Integrations tab.

In the Pre-Delivered Integrations tab, the Process Instance Name is the Subscription Name, the Process Definition
Identifier is the Event Name, and the Process Definition Name will always be External Event Notification.

Tracking Errors and Viewing Status in Execution Manager [page 39]

You can use Execution Manager to track errors or view the status of a scheduled job or custom integration.

Configuring Notifications to Users for Scheduled Jobs and Integrations [page 41]
You can configure notification that can be received for a particular state of scheduled jobs or integrations to
internal or external users e-mail. You can create notification from Execution Manager Dashboard.

Creating Notifications to Logged In User for Scheduled Jobs and Integrations [page 42]
You can receive notification for a particular state of scheduled jobs or integrations to your e-mail. You can
create notification from Execution Manager Dashboard.

12.1 Tracking Errors and Viewing Status in Execution Manager

You can use Execution Manager to track errors or view the status of a scheduled job or custom integration.

Prerequisites

You have the following permissions:

• Read Execution Manager Events

• Read Execution Manager Event Payload or Event Report.

Procedure

1. Go to Admin Center Execution Manager Dashboard .

2. Select the tab that you're interested in monitoring.Integration Center, Scheduled Jobs, or Middle Integrations.
3. Click Monitor.
4. Optional: Select the number of days from the Timeframe dropdown, to view the number of jobs, and
integrations that have occurred in the Last 24 hours, Last 7 days, Last 30 days.

 Note

You can also define a date range by selecting Custom Date Range.

5. Optional: Select the Process Definition Identifier.

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Execution Manager PUBLIC 39
  Note

Process Definition Identifier can depend on the tab you select. For Example, In Integration Center you can
find Payroll, timesheetGenerated, timesheetSubmitted as identifiers.

6. Optional: Select the Process State.

 Note

Process state can be In Progress, Completed With Warning, Completed With Errors, Completed Successfully,
Failed, and Unknown.

Based on the selection criteria, the data is retrieved for scheduled jobs or integrations.
7. Click the  (Information) icon for the corresponding Scheduled Job or Integrations, to know the summary of a
desired data retrieved.

Summary So Far dialog appears.

8. Click the  (Right arrow) icon next to the Summary So Far column for the corresponding Scheduled Job or
Integration, to further drill down on the data retrieved.

Event Details page opens.

 Note

The execution log details are available in Event Details. For Pre-Delivered Integrations, there is an automatic
retry that happens for certain errors. If the event is successful after multiple retries, then the status will be
updated in the same execution logs, or if it fails, the status will be updated to the same execution logs.

9. Click the link in the Event Description column for an event to know more details.

 Note

To download the event logs, click the  (Download) icon.

Task overview: Execution Manager [page 38]

Related Information

Configuring Notifications to Users for Scheduled Jobs and Integrations [page 41]
Creating Notifications to Logged In User for Scheduled Jobs and Integrations [page 42]

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12.2 Configuring Notifications to Users for Scheduled Jobs
and Integrations

You can configure notification that can be received for a particular state of scheduled jobs or integrations to
internal or external users e-mail. You can create notification from Execution Manager Dashboard.

Prerequisites

Enable the Read Execution Manager Events and Read Execution Manager Payload permissions.

Procedure

1. Log on to the application.

2. Go to Admin Center Execution Manager Dashboard .

The Execution Manager page opens.

3. Click MANAGE NOTIFICATION.
4. Select the required tab. Integration Center, Scheduled Job, or Middleware Integrations.
5. Select the status that you want the user to be notified for scheduled jobs or integrations.

 Note

For Middleware Integrations you can select the status for Integrations, PI Integrations and HCI Integrations.

6. Enter the e-mail address of the user to whom you want the notifications to be received.
7. Turn on the switch next to the Email field.

Results

The user whose email ID is entered gets notified whenever the process reaches the selected state.

Task overview: Execution Manager [page 38]

Related Information

Tracking Errors and Viewing Status in Execution Manager [page 39]

Creating Notifications to Logged In User for Scheduled Jobs and Integrations [page 42]

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12.3 Creating Notifications to Logged In User for Scheduled
Jobs and Integrations

You can receive notification for a particular state of scheduled jobs or integrations to your e-mail. You can create
notification from Execution Manager Dashboard.

Prerequisites

Enable the Read Execution Manager Events and Read Execution Manager Payload permissions.

Context

 Note

The notification is received only to the logged in admin user. To create notification to other user see,
Configuring Notifications to Users for Scheduled Jobs and Integrations in the Related Information topic.

Procedure

1. Log on to the application.

2. Go to Admin Center Execution Manager Dashboard .

The Execution Manager page opens.

3. Click MANAGE NOTIFICATION.
4. Select the required tab. Integration Center, Scheduled Job, or Middleware Integrations.
5. Click  Create Notifications.

The Create Notification dialog opens.

6. Select the process type.

 Note

This step is applicable only for the Middleware Integrations tab.

7. Select the process state for which you require notifications.

8. Select the process from the Process Definition Name.
9. Click Save.

The status to be notified for a selected process is added in the table below Manage NOTIFICATION page.

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Results

You are notified whenever the process reaches the selected state.

Task overview: Execution Manager [page 38]

Related Information

Tracking Errors and Viewing Status in Execution Manager [page 39]

Configuring Notifications to Users for Scheduled Jobs and Integrations [page 41]
Configuring Notifications to Users for Scheduled Jobs and Integrations [page 41]

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13 Integration Center

The Integration Center enables HR business analysts to build, run, schedule and monitor simple file-based
outbound integrations. You can build integrations quickly and easily through a guided workflow. Predefined
templates are available and you can also create your own templates.

The Integration Center must be enabled and configured separately. For more information, please refer to the
Integration Center User Guide.

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44 PUBLIC Integration Center
14 Integration Service Registration Center

Integration Service Registration Center is an application UI which allow you to register your instance/tenant to
leverage the capabilities of services hosted on SAP Business Technology Platform. The application also securely
stores your information such as client credentials, endpoint URL, and so on.

You can register for the following services on Integration Service Registration Center UI:

• SAP Cloud ALM

• SAP Task Center
• Qualtrics
• Identity Provisioning Service

 Note

Specific integrations within a subscription are deactivated if they fail continuously for six days. For the
deactivated subscriptions, it's recommended that you review the details and warning messages in Execution
Manager. You can edit and save the subscription to reactivate it.

Related Information

Registering your Tenant for an Integration Service [page 45]

Email Survey Integrations for Change in Employee Department

14.1 Registering your Tenant for an Integration Service

Register your tenant for services hosted on SAP Business Technology Platform.

Prerequisites

You must have Administrator Permissions Manage Integration Tools Access to Integration Service Registration
Center UI permission enabled.

 Note

For the SAP Cloud ALM service, you also need to have Metadata Framework Admin Access to MDF OData
API permission enabled.

Using Admin Center

Integration Service Registration Center PUBLIC 45
Procedure

1. Go to Admin Center.
2. In the search field, enter and choose Integration Service Registration Center.

The Integration Service Registration Center page is displayed.

3. From the Integration Service dropdown list, choose a preferred service.

Based on the selected service, corresponding user-input fields are displayed.

4. Enter the following details:

Parameter Description

Destination URL Enter the endpoint URL.

Authentication Type Select the following authentication type from the dropdown:
• Certificate Based Authentication: Authentication is
established with the endpoint using X509 certificates.
X509 Certificates can be selected from the dropdown
list.

 Note
• To access X509 certificates, you must have
the View access to Access to X509 Certificates
permission.
You can choose only External CA and SAP
Cloud Root CA X509 certificates.
• To generate a new X509 certificate, select
Click to manage Authentication Keys. For
more information, refer to Generating X509
Certificates in the related information.

• Client Credentials: Allows you to connect to the

endpoint using the Client ID and Client Secret
combination.
• OAuth URL: The URL to get the access token.
• Client ID: The authorization server issues the
registered client, a client id - a unique string
representing the registration information provided
by the client. This is a mandatory field.
• Client Secret: The Client Secret is a secret
ID known only to the application and the
authorization server.

5. Choose Register.
6. Choose Ok.

 Note

To discontinue using a registered service, choose Deregister

Using Admin Center

46 PUBLIC Integration Service Registration Center
 Monitoring of some integrations can be done in Execution Manager.

Related Information

Generating X509 Certificates

Using Admin Center

Integration Service Registration Center PUBLIC 47
15 Premium AI Features in SAP
SuccessFactors

Premium AI focuses on AI-assisted capabilities that involve complex tasks, intelligent business insights, and
measurable business outcomes.

Premium AI capabilities require purchasing of AI units license. All features using generative AI capabilities and Joule
messages that exceed a customer's annual usage allocation are considered to be Premium AI.

 Note

For information about the AI services available for use and the applicable capacity unit values, refer to SAP AI
Services List .

Premium AI Features in SAP SuccessFactors

Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Calibration AI-assisted writing Session reviewers can SAP SuccessFactors AI- The AI scenario uses
use the AI-assisted writ-
assisted writing the user-provided text
ing tool to improve the
in the text areas or
comments given to sub-
jects. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Calibration
the selected text within
the AI-assisted writing
experience.

Using Admin Center

48 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

360 Reviews AI-assisted writing Employees can use the SAP SuccessFactors AI- In the case of generat-
AI-assisted writing tool assisted writing ing comments, AI uses
to generate comments a specific competency
or improve their com- or skill and its rating as
ments, such as com- input by feedback pro-
ments for skills, com- viders, without needing
petencies, and perform- users to provide initial
ance and development text input.
goals.
In the case of improv-
AI-Assisted Writing in ing comments, the AI
360 Reviews scenario uses the user-
provided text in the text
areas or fields where
AI-assisted writing is
available. This text is
referred to as the se-
lected text within the
AI-assisted writing ex-
perience.

360 Reviews AI-assisted insights into Users can gain synthe- SAP SuccessFactors AI- For the overall sum-
Detailed 360 Reports assisted people insights
sized insights into a De- mary, the input in-
tailed 360 Report, in- cludes: attribute name,
cluding overall insights attribute description,
and attribute-specific overall ratings, attribute
insights. ratings, rating scales,
overall comments, com-
Assisted 360 Reviews
ments on all attributes
Insights
and sections, rater cat-
egory, and locale (that
is, the language the
user has selected to
display their system).

For the attribute spe-

cific feedback sum-
mary, the input in-
cludes: attribute name,
attribute description,
attribute ratings, rating
scales, comments, and
locale.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 49
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Opportunity Market- AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
place AI-assisted writing to assisted writing the user-provided text
improve the description in the text areas or
of assignments when fields where AI-assisted
assignment owners cre- writing is available. This
ate or edit assignments, is the '' within the AI-
and the comment of as- assisted writing experi-
signment applications ence.
when assignment appli-
cants apply for assign-
ments.

The Enhance Writing

action is enhanced to
incorporate additional
context to better help
refine assignment de-
scriptions. When as-
signment owners or co-
owners use the updated
Enhance Writing action,
it now considers the fol-
lowing context in addi-
tion to the existing de-
scription text:

• Assignment type
• Assignment title
• Job role defined
for the assignment
when job role is
enabled for assign-
ments
• Attributes added
for the assignment

When the assignment

type is configured with
custom fields whose
type is Text Area, the
AI-assisted writing tool
is also available when
assignment owners edit
those custom fields for
assignments of that
type

Using Admin Center

50 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

AI-Assisted Writing
in Opportunity Market-
place Assignments

Opportunity Market- AI-assisted assignment Assignment owners and SAP SuccessFactors AI- The AI scenario uses
creation
place co-owners can create assisted Content Crea- the user-provided text
assignments using AI tion within the AI-assisted
capabilities. goal creation experi-
ence to answer the
Enabling AI-Assisted
question, What do you
Assignment Creation
want to create?

System grounding data

used for this AI sce-
nario includes the fol-
lowing: current date, lo-
cale, assignment type,
location name, and job
role name.

Opportunity Market- AI-assisted skill infer- For customers that SAP SuccessFactors AI- The AI scenario uses
ence
place have enabled Talent assisted Skill Inference the user-provided text
Intelligence Hub and in the assignment de-
Growth Portfolio, as- scription. Users can add
signment owners or co- a description explaining
owners can get AI-as- the assignment.
sisted skill recommen-
dations during assign-
ment creation or edit.
The AI-assisted attrib-
ute recommendation
only applies to skills.

Enabling AI-Assisted
Assignment Creation

Continuous Perform- AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
ance Management AI-assisted writing tool assisted writing the user-provided text
to improve the content in the text areas or
when responding to fields where AI-assisted
feedback or giving a writing is available. This
feedback response and text is referred to as
assist to make the feed- the selected text within
back actionable. the AI-assisted writing
experience.
Continuous Feedback

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 51
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Career Development AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
AI-assisted writing to assisted writing the user-provided text
improve the content in the text areas or
of development goals, fields where AI-assisted
such as goal name, writing is available. This
description, and other text is referred to as
content provided in goal the selected text within
fields of text and the AI-assisted writing
textarea types. experience.

The AI-assisted writing

tool isn't yet supported
in custom learning ac-
tivities.

AI-Assisted Writing

Career Development AI-assisted goal crea- Employees can create SAP SuccessFactors AI- This AI scenario uses
tion assisted content gener-
development goals us- the user-provided text
ation
ing generative AI capa- in the AI-assisted goal
bilities. creation experience to
answer the question,
Enabling AI-Assisted
What do you hope to
Goal Creation
achieve?

System grounding data

used for this AI sce-
nario includes the fol-
lowing: Current year,
Date Format, Goal Tem-
plate Start Date, Goal
Template Due Date,
Goal Milestones, Goal
Explanation, and Lo-
cale.

Using Admin Center

52 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Career Development AI-assisted career in- Employees can gain in- SAP SuccessFactors AI- System grounding data
sights assisted people insights
sights into development used for this AI scenario
actions they can take includes the following:
towards their target role
User Locale, Current
using generative AI ca-
Date, Competency Title,
pabilities.
Level of Competency,
AI-Assisted Career In- Skill Title, Level of Skill,
sights Current Role Title, Cur-
rent Role Description,
Target Role Name, Tar-
get Role Description,
and Current Position
Entry Date.

Current Role Compe-

tencies: Id, Type, Name,
Current Rating, and Ex-
pected Rating

Target Role Competen-

cies: Id, Type, Name,
Current Rating, and Ex-
pected Rating.

Platform AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
AI-assisted writing tool assisted writing the user-provided text
to improve self-descrip- in the text areas or
tions in Profile Preview. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
the Latest People Pro-
the selected text within
file
the AI-assisted writing
experience.

Learning AI-assisted writing Learning administrators SAP SuccessFactors AI- The AI scenario uses
can use the AI-assisted assisted writing the user-provided text
writing tool to improve in the text areas or
the Title and Descrip- fields where AI-assisted
tion fields when creat- writing is available. This
ing Items, Curricula, text is referred to as
Programs, and Collec- the selected text within
tions. the AI-assisted writing
experience.
AI-Assisted Writing in
Learning

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 53
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Goal Management AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
AI-assisted writing tool assisted writing the user-provided text
to improve the content in the text areas or
of performance goals, fields where AI-assisted
such as goal name, writing is available. This
description, and other text is referred to as
content provided in goal the selected text within
fields of text and the AI-assisted writing
textarea types. experience.

AI-Assisted Writing

Compensation AI-assisted writing Compensation planners SAP SuccessFactors AI- The AI scenario uses
can improve the con- assisted writing the user-provided text
tent of Notes and in the text areas or
Force Comments for fields where AI-assisted
the Compensation and writing is available. This
the Total Compensation text is referred to as
worksheets and Execu- the selected text within
tive Review. the AI-assisted writing
experience.
Administrators can im-
prove the content of the
fields in the column de-
signer when designing
Compensation and To-
tal Compensation tem-
plates.

AI-Assisted Writing in
Compensation and Vari-
able Pay

Variable Pay AI-assisted writing Compensation planners SAP SuccessFactors AI- The AI scenario uses
can improve the con- assisted writing the user-provided text
tent of Notes and Force in the text areas or
Comments for the Var- fields where AI-assisted
iable Pay worksheets writing is available. This
and Executive Review. text is referred to as
the selected text within
Administrators can im-
the AI-assisted writing
prove the content of the
experience.
fields in the column de-
signer when designing
the Variable Pay plans.

AI-Assisted Writing in
Compensation and Vari-
able Pay

Using Admin Center

54 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Reward and Recogni- AI-assisted writing Employees can improve SAP SuccessFactors AI- The AI scenario uses
tion
the messages to award assisted writing the user-provided text
recipients and approv- in the text areas or
ers. fields where AI-assisted
writing is available. This
Administrators can im-
text is referred to as
prove the descriptions
the selected text within
of programs, levels and
the AI-assisted writing
categories for awards.
experience.
AI-Assisted Writing in
Rewards and Recogni-
tion

Reward and Recogni- AI-assisted message Employees can gener- SAP SuccessFactors AI- The AI scenario uses
tion generation for the recip-
ate a message to assisted writing the user-provided text
ient of a spot award
recipient based on in the text areas or
the Program, Company fields where AI-assisted
Level, and Award Level writing is available. This
and their descriptions. text is referred to as
the selected text within
AI-Assisted Writing in
Rewards and Recogni- the AI-assisted writing
tion experience.

Talent Intelligence Hub AI-assisted writing Improve the description SAP SuccessFactors AI- The AI scenario uses
for an attribute and the assisted writing the user-provided text
description for a profi- in the text areas or
ciency level scale. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
[page 74]
the selected text within
the AI-assisted writing
experience.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 55
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Performance Manage- AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
ment AI-assisted writing tool assisted writing the user-provided text
to improve the con- in the text areas or
tent provided as com- fields where AI-assisted
ments, such as com- writing is available. This
ments for skills, com- text is referred to as
petencies, and perform- the selected text within
ance and development the AI-assisted writing
goals. It can also help experience.
improve the email draft
for requesting feedback
in Team Overview.

AI-Assisted Writing in
Performance Manage-
ment

Employee Central AI-assisted person in- Managers can generate SAP SuccessFactors AI- System grounding data
sights assisted people insights
insights into an employ- used for this AI scenario
ee's compensation as includes the following:
well as talking points to
Compensation Informa-
guide discussions about
tion: Start Date, Notes,
compensation.
Event Reason Name,
Generating Compensa- Currency, Yearly Base
tion Insights Salary, Prorated Max
Point of Pay Range, Pro-
rated Min Point of Pay,
Range, Prorated Mid
Point of Pay Range, Pay
Range, Pay Grade, and
Compa Ratio.

Job Information: Start

Date, Job Classification,
Pay Grade, Job Entry
Date, Position, Position
Entry Date, Hire Date,
Name, Job Title, Posi-
tion Title, and Original
Start Date.

Using Admin Center

56 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Employee Central AI-assisted writing Users can use the tool SAP SuccessFactors AI- The AI scenario uses
to improve comments
assisted writing the user-provided text
they provide when ini-
in the text areas or
tiating or processing a
workflow request. Note fields where AI-assisted
that this feature is not writing is available. This
available for Foundation text is referred to as
Object (FO) and MDF the selected text within
workflows.
the AI-assisted writing
experience.

Onboarding AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
AI-assisted writing tool
assisted writing the user-provided text
to improve the con-
in the text areas or
tent of the Welcome
message, Farewell mes- fields where AI-assisted
sage, Buddy messages, writing is available. This
Nudge Assignee Quick text is referred to as
Action on the home the selected text within
page, Nudge button in
the AI-assisted writing
new hire tasks on the
experience.
New Hire Details page,
and the goals for the
new hire Goal Plan.

AI-Assisted Writing in
Onboarding

Recruiting AI-assisted job descrip- Recruiters can generate SAP SuccessFactors AI- This AI scenario reads
tion enhancement assisted content gener-
job descriptions using standard fields from the
ation
generative AI capabili- original job requisition.
ties. Customers can config-
ure the Recruiting fields
Enhancing Job Descrip-
from the AI-Enhanced
tion with AI
Job Description Meta-
data Framework object
to use other specific
job requisition fields as
a reference source for
AI to generate an en-
hanced job description.

Recruiting AI-assisted interview Interviewers can gener- SAP SuccessFactors AI- This AI scenario reads
questions generation assisted content gener-
ate interview questions data from the original
ation
based on the job de- job description.
scription using genera-
tive AI capabilities.

Generating Interview
Questions

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 57
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Recruiting AI-assisted skills valida- Job applicants can add SAP SuccessFactors Applicant skills are ex-
tion for job applicants AI-assisted Applicant
and manage their skills tracted from the re-
Screening
on the career site. sume using AI capabili-
This assists recruiters ties. The job applicant
in gaining a better un- can then refine the ex-
derstanding of the ap- tracted set of skills by
plicant's skill set and searching, adding, or
how it aligns with the removing some of the
job requirements. skills.

Adding Skills in a Job

Application Using AI

Recruiting AI-assisted skills By gaining visibility into SAP SuccessFactors Job skills are extracted
matching for applicant AI-assisted Applicant
the applicant's skills from the job description
screening Screening
and how they align and applicant skills are
with the job require- extracted from the re-
ments, recruiters and sume using AI capabili-
hiring managers can ties.
make informed deci-
sions during the appli-
cant screening and hir-
ing process.

Viewing Skills Compati-

bility for an Applicant in
Applicant Management

Recruiting AI-assisted job skills on Candidates visiting your SAP SuccessFactors AI- Job skills are extracted
career sites assisted job skills on ca-
career site can use their from the job description
reer sites
resume to find jobs that and applicant skills are
match their skills. extracted from the re-
sume using AI capabili-
Extracting Skills from
ties.
Job Descriptions with AI

Recruiting AI-assisted skills valida- Recruiters can catego- SAP SuccessFactors This AI scenario uses
tion for job requisitions AI-assisted Applicant
rize a job's critical skills job skills, which are ex-
Screening
and hire candidates tracted from the job de-
who best fit the job scription using AI capa-
based on skill match. bilities.

Validating Skills in a Job

Description

Using Admin Center

58 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Goal Management AI-assisted goal crea- Users can create SAP SuccessFactors AI- This AI scenario uses
tion assisted content gener-
personal performance the user-provided text
ation
goals and team goals in the AI-assisted goal
using generative AI ca- creation experience to
pabilities. answer the question,
What do you hope to
Enabling AI-Assisted
achieve?.
Goal Creation
System grounding data
used for this scenario
includes the following:
Current year, Goal Tem-
plate Start Date, Goal
Template Due Date,
Goal Milestones, Goal
Explanation, and Lo-
cale.

Talent Intelligence Hub AI-assisted skills archi- Organizations can use SAP SuccessFactors AI- Data from job profiles
tecture creation assisted Skill Architec-
AI-assisted capabilities in Job Profile Builder
ture Creation
to set up a skills library and job requisitions in
in Talent Intelligence Recruiting.
Hub by extracting skills
from job profiles in Job
Profile Builder.

Overview of AI-Assisted
Skills Architecture Cre-
ation

Platform AI-assisted writing You can use the AI- SAP SuccessFactors AI- The AI scenario uses
assisted writing tool
assisted writing the user-provided text
to improve the descrip-
in the text areas or
tion for the text fields
in Manage Data and fields where AI-assisted
Manage Configurable UI writing is available. This
pages. text is referred to as
the selected text within
 Note the AI-assisted writing
The AI-assisted experience.
writing feature is
enabled for text
fields with a min-
imum 256 charac-
ters.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 59
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Learning AI-assisted skills infer- You can use the AI-as- SAP SuccessFactors AI- The AI scenario uses
ence for learning assisted skill inference
sisted capabilities to as- the descriptions of
sociate skills with learn- learning items and pro-
ing items and programs grams to infer skills.
in bulk through the im-
port process.

Associating Skills With

Learning Items and Pro-
grams Through Import
With AI

Talent Intelligence Hub AI-assisted skill infer- Talent Intelligence Hub SAP SuccessFactors AI- The AI scenario uses
encing from Continu- assisted skill inference
can use AI-assisted the inputs provided
ous Performance Man-
capabilities to infer by users in the Ach-
agement data
and recommend skills ievements, Activities,
to employees in their or Feedback sections
Growth Portfolio us- of Continuous Perform-
ing Continuous Per- ance Management.
formance Management
data.

Recommending Skills
Based on Continuous
Performance Manage-
ment Data

Platform AI-assisted Microsoft Users can interact SAP SuccessFactors The AI scenario uses
Teams app chat with the SAP Success- AI-Assisted Microsoft the user-provided text
Factors app in Micro- Teams App Chat in the message input
soft Teams to initiate field within the SAP
HR transactions or SuccessFactors app in
view personal data us- Microsoft Teams.
ing natural language
through a built-in AI en-
gine.

Enabling AI-Assisted
Microsoft Teams App
Chat

Using Admin Center

60 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Platform AI-assisted writing Employees can use the SAP SuccessFactors AI- The AI scenario uses
AI-assisted writing tool assisted writing the user-provided text
to improve the name in the text areas or
and description of a fields where AI-assisted
team or a team objec- writing is available. This
tive, the description of text is referred to as
a key result, and com- the selected text within
ments on a key result. the AI-assisted writing
experience.
AI-Assisted Writing in
Dynamic Teams

360 Reviews AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
360 Reviews
the selected text within
the AI-assisted writing
experience.

Career Development AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
[page 74]
the selected text within
the AI-assisted writing
experience.

Compensation AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Compensation and Vari-
the selected text within
able Pay
the AI-assisted writing
experience.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 61
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Continuous Perform- AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
ance Management (translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
Continuous Feedback
text is referred to as
the selected text within
the AI-assisted writing
experience.

Employee Central AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
[page 74]
the selected text within
the AI-assisted writing
experience.

Goal Management AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
the selected text within
the AI-assisted writing
experience.

Learning AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Learning
the selected text within
the AI-assisted writing
experience.

Using Admin Center

62 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Onboarding AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Onboarding
the selected text within
the AI-assisted writing
experience.

Opportunity Market- AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
place (translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
in Opportunity Market-
the selected text within
place Assignments
the AI-assisted writing
experience.

Performance Manage- AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
ment (translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Performance Manage-
the selected text within
ment
the AI-assisted writing
experience.

Platform AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
[page 74]
the selected text within
the AI-assisted writing
experience.

Using Admin Center

Premium AI Features in SAP SuccessFactors PUBLIC 63
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Reward and Recogni- AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
tion (translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Rewards and Recogni-
the selected text within
tion
the AI-assisted writing
experience.

Talent Intelligence Hub AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing
text is referred to as
[page 74]
the selected text within
the AI-assisted writing
experience.

Variable Pay AI-assisted writing Translates the written SAP SuccessFactors AI- The AI scenario uses
(translation)
text into the target lan- assisted advanced writ- the user-provided text
guage chosen by the ing in the text areas or
user. fields where AI-assisted
writing is available. This
AI-Assisted Writing in
text is referred to as
Compensation and Vari-
the selected text within
able Pay
the AI-assisted writing
experience.

360 Reviews AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
360 Reviews

Using Admin Center

64 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Career Development AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing
[page 74]

Compensation AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
Compensation and Vari-
able Pay

Continuous Perform- AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
ance Management alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

Continuous Feedback

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 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Employee Central AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing
[page 74]

Goal Management AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing

Learning AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
Learning

Using Admin Center

66 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Onboarding AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
Onboarding

Opportunity Market- AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
place alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing
in Opportunity Market-
place Assignments

Performance Manage- AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
ment alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
Performance Manage-
ment

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Premium AI Features in SAP SuccessFactors PUBLIC 67
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Platform AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing
[page 74]

Reward and Recogni- AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
tion alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
Rewards and Recogni-
tion

Talent Intelligence Hub AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing
[page 74]

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68 PUBLIC Premium AI Features in SAP SuccessFactors
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Variable Pay AI-assisted writing (an- Performs a safety scan SAP SuccessFactors AI- The AI scenario uses
alyze text)
on each text box, assisted advanced writ- the user-provided text
prompt entry, or Gen- ing in the text areas or
erative AI output in or- fields where AI-assisted
der to detect bias, and writing is available. This
suggest replacement text is referred to as
text for any language the selected text within
flagged as potentially the AI-assisted writing
biased, discriminatory, experience.
or harmful.

AI-Assisted Writing in
Compensation and Vari-
able Pay

Succession Planning AI-assisted successor Succession planners SAP SuccessFactors AI- System grounding data
insights
can gain insights into assisted people insights used for this AI sce-
the successors that are nario includes skills and
nominated for a posi- competencies that are
tion or an incumbent. associated with the po-
sition for the underly-
AI-Assisted Successor
ing role. It also uses
Insights
information about suc-
cessors that includes:
job information (includ-
ing the working ex-
perience), skills and
competencies, and the
latest overall perform-
ance rating from Per-
formance Management
forms.

Employee Central Pay- AI-assisted explain pay Employees can use the Explain Pay This AI scenario uses
roll
AI-assisted explain pay the following customer
tool to ask questions to data: Gross Pay, Net
help them understand Pay, benefits such as
their pay statement. company car, stock op-
tions, health or pen-
AI-Assisted Explain My
sion plans, allowances
Pay Statement
paid by companies, and
travel-specific items.

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Premium AI Features in SAP SuccessFactors PUBLIC 69
 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Performance Manage- AI-assisted perform- Managers can gain in- SAP SuccessFactors AI- Continuous feedback
ment ance insights
sights into employees' assisted people insights received by the em-
performance in the lat- ployee and visible
est experience of Per- to the manager: Feed-
formance Management back Topic, Feedback
forms. Responses per Ques-
tion, and Feedback
AI-Assisted Perform-
Questions.
ance Insights
Manager 1:1 Meeting
Notes

CPM Achievement
Name

Performance Form
Comments by others

Overall comment from

each section

Single comment for

each rating item: goal,
competency, skill, and
behavior

Comments received
through 'Ask for Feed-
back' function

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 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Recruiting AI-assisted interview Recruiters and hiring SAP SuccessFactors AI- Assessments of skills
feedback insights
managers can generate assisted people insights and competencies,
and view comprehen- overall comments,
sive insights from inter- notes, skill-specific
view feedback for a can- feedback, and the final
didate. recommendation.

Generating Interview Additional context fields

Feedback Insights are used by default if
the data is present at
the job level or can-
didate level: job_req_ti-
tle, job_req_descrip-
tion, job_req_locale,
job_req_locale, can-
didate_current_role,
candidate_locale, in-
terviewer_name, inter-
viewer_department, in-
terviewer_locale, and
interviewer_role.

Learning AI-assisted image gen- Allows Learning admin- AI-assisted Image Gen- System grounding data
eration
istrators to generate eration used for this AI scenario
images while creating includes the user-pro-
learning content. vided image description
in the Description field.
Enabling AI-Assisted
Image Generation

Localization Bulk Translate Users can use AI AI-assisted Translation Input includes specified
to translate predefined content on UI (such as
content from a source field labels, field values,
language into one and notes), initial AI
or multiple target lan- translations, and cus-
guages. tomer-edited AI transla-
tions; specified source
Bulk Translate
locale; specified target
locales.

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 Applicable AI Service Customer Data Used
Module Feature Description in SAP AI Services List as Input

Localization Extended AI Locales Users can use AI to AI-assisted Translation Input includes default
translate default English English UI labels (in-
UI labels into languages cluding messages),
not preloaded in the specified target locale.
system. They can re-
view and edit individ-
ual translations before
approving the AI-gener-
ated locale for use.

Extended AI Locales

360 Reviews AI-assisted sentiment Through sentiment AI-assisted Sentiment The input includes: at-
analysis for Detailed
analysis, reviewers can Analysis tribute name, attribute
360 Reports
gain insights into the description, attribute
sentiment behind rate- ID, and comments.
rs' feedback on 360 Re-
views forms to better
understand employee
performance.

Assisted 360 Reviews

Insights

Related Information

Data Protection and Privacy

15.1 Base AI Features in SAP SuccessFactors

Base AI focuses on AI capabilities that are available for free in your SAP SuccessFactors applications.

 Note

The Base AI features that involve skills inference are only available if you've enabled a premium AI feature by
purchasing the AI units license. However, using these features does not consume any AI units. For information
about the AI units license, please contact your Account Executive.

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Base AI Features in SAP SuccessFactors
Module Feature Description

Platform AI-assisted skills standardization Organizations can use AI-assisted capa-

bilities to use the industry-standard skill
names for all skills within the Attributes
Library.

 Note
This feature doesn't consume any AI
units.

Enabling the AI-Assisted Skills Standardi-

zation Setting

Opportunity Marketplace Intelligent Opportunity Recommenda- Take advantage of machine learning to

tions improve assignments and open job rec-
ommendations in Opportunity Market-
place.

Enabling Intelligent Recommendations in

Opportunity Marketplace

Learning AI-assisted skills association for Open You can use the AI-assisted capabilities
Content Network Items to associate skills with Open Content
Network (OCN) items based on the pre-
defined skills provided by the OCN pro-
viders.

 Note
This feature doesn't consume any AI
units.

Associating Skills With Open Content

Network Items Using AI

Learning Personalized Recommendations Powered by the machine learning tech-

nology of SAP AI Business Services,
personalized recommendations are gen-
erated to users, in the Personalized
Recommendations section, on the new
Learning home page.

Personalized Recommendations on the

New Learning Home Page

Career Development Career Explorer Powered by machine learning technol-

ogy, Career Explorer recommends career
opportunities to employees based on the
career paths of people who are similar to
them in the organization.

Career Explorer

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Premium AI Features in SAP SuccessFactors PUBLIC 73
Related Information

Premium AI Features in SAP SuccessFactors [page 48]

15.2 AI-Assisted Writing

The AI-assisted writing tool is an interactive tool that uses generative AI capabilities to assist employees with their
writing tasks. While writing content in the SAP SuccessFactors applications, employees can leverage the features of
the AI-assisted writing tool to enhance multiple aspects of their writing, such as clarity, conciseness, and tone.

The following is a summary of the capabilities offered by the AI-assisted writing tool:

• Uses language processing capabilities to understand the context of a sentence and suggest enhancements in
grammar, spelling, vocabulary choices, and phrasing.
• Ensures improved readability and a consistent tone (professional, personable, or constructive) to suit the
communication needs for different audience groups in the organization.
• Provides the options to communicate a message in fewer or more words and transform paragraphs to bulleted
lists.
• Provides additional actions in the context of the tasks that users perform in their SAP SuccessFactors
applications.

The following table outlines the available actions in the AI-assisted writing tool.

Action Description

Enhance Writing Suggests enhancements in grammar, spelling, vocabulary choices, and phrasing in the con-
text of the selected line or paragraph.

Change Tone Provides options to change the tone of the selected line or paragraph to professional,
personable, or constructive to suit the communication needs for different audience groups
in the organization.

Make Shorter Shortens a selected line or paragraph to convey the message more concisely.

Make Longer Rewrites a selected line or paragraph by adding more words to provide a detailed explana-
tion based on the original content.

Make Bulleted List Converts a selected line or paragraph into a bulleted list to simplify complex information,
and enhance readability by breaking it down into easy-to-read points.

Analyze Text Performs a safety scan on each text box, prompt entry, or Generative AI output in order to
detect bias, and suggest replacement text for any language flagged as potentially biased,
discriminatory, or harmful.

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Action Description

Translate Translates the written text into the target language chosen by the user. The following capa-
bilities are supported with this action:

• Translation from en-US (US English) to all 46 languages supported in SAP SuccessFac-
tors.
• Full translation between the following languages: English (US), German, French, Span-
ish, Portuguese, Chinese (Simplified) and Japanese.

 Note

For information about the languages supported by the AI-assisted writing tool, refer to SAP Note 3396784 .

 Note

AI-assisted writing is currently only available on the web version of SAP SuccessFactors applications. Mobile
support for this feature is not yet available.

Related Information

Enabling AI-Assisted Writing [page 75]

15.3 Enabling AI-Assisted Writing

Enable AI-assisted writing, including Translation and Text Analyzer features in SAP SuccessFactors applications to
help users enhance the quality of their writing.

Prerequisites

• You've purchased the AI units license. For more information about AI units license, please contact your Account
Executive.
• You have the Administrator Manage AI Capabilities AI Services Administration permission.
• Users have the User Permissions AI Access Assisted Writing permission.

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Premium AI Features in SAP SuccessFactors PUBLIC 75
Procedure

1. Go to Admin Center AI Services Administration .

2. In Global Features, enable the Assisted Writing switch.
Allows users to access the Enhance Writing, Change Tone, Make Shorter, Make Longer, and Make Bulleted List
actions, and other module-specific actions (if applicable) in the assisted writing menu.
3. Under Assisted Writing, you can enable additional switches as needed.
Ensure that the Assisted Writing switch is enabled before proceeding.
a. Choose the Translation switch.
Allows users to access the Translate action in the assisted writing menu to convert their content into a
target language.
b. Choose the Text Analyzer switch.
Allows users to access the Analyze Text option in the assisted writing menu to review their text for bias,
discriminatory, or harmful language.

 Note

The Translate and Analyze Text options appear in the assisted writing menu only when their respective
toggles are enabled.

Next Steps

Users can view the AI-assisted writing tool icon when they navigate to the text input area and use the options in the
assisted writing menu to enhance their writing.

Related Information

Accessing the AI Services Administration Page [page 77]

15.4 Viewing the AI Usage Acknowledgment Statement

Learn how to find the AI usage acknowledgment statement after accepting the acknowledgment as a one-time
activity to use AI-assisted features.

Context

If AI-assisted features are enabled in your SAP SuccessFactors application, an acknowledgment message
is displayed when users choose any AI-assisted capability. This message informs users about the possible

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76 PUBLIC Premium AI Features in SAP SuccessFactors
inaccuracies of the results generated by AI systems and recommends them to review all AI-generated content
before completing their work.

Once users accept the acknowledgment as a one-time activity, the message doesn't reappear in subsequent
sessions when they engage with AI-assisted features across any SAP SuccessFactors application. However, if
the acknowledgment statement is revised at any point later, the acknowledgment message will be displayed
again. Users must review and accept the updated acknowledgment statement before they can continue using any
AI-assisted feature.

 Note

A proxy user can accept the AI usage acknowledgment on behalf of another user (account holder).

Users can view their previously-accepted acknowledgment statement by selecting the AI Usage Acknowledgment
option from their user profile menu.

Procedure

1. Choose your profile avatar at the top of any page in your SAP SuccessFactors application to access your user
profile.
2. Choose AI Usage Acknowledgment.

Related Information

Data Protection and Privacy

Proxy Access

15.5 Accessing the AI Services Administration Page

AI Services Administration is the single point of access for setting up and managing AI-assisted features in your
SAP SuccessFactors applications.

Prerequisites

You have the Administrator Manage AI Capabilities AI Services Administration permission.

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Premium AI Features in SAP SuccessFactors PUBLIC 77
Procedure

1. Go to Admin Center.
2. Type AI Services Administration in the tool search box on the Tools tile.

The search results filter and narrow as you type.

3. Select AI Services Administration from the tool search results.

15.6 Reviewing Consumption Summary of AI Units

You can review and track the AI units consumption insights across all premium AI features enabled in your SAP
SuccessFactors applications.

Prerequisites

• You have the AI Services Administration permission.

• You have enabled premium AI features.
• You have access to SAP for Me.

 Note

This capability is available only for customers who purchased SAP AI Unit SKU 8018592. For more information,
please contact your Account Executive.

Context

The consumption of AI units is metered based on the usage of premium AI features.

Procedure

1. Go to Admin Center AI Services Administration .

2. In Business AI Consumption Dashboard, choose the AI Units Consumption Dashboard link.

Results

The link takes you to the SAP for Me support portal. You can gain insights about:

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78 PUBLIC Premium AI Features in SAP SuccessFactors
• Your current balance of AI units.
• A summary detailing the consumption of AI units by each premium AI feature.
• The number of AI units approaching their expiration date.

Related Information

Premium AI Features in SAP SuccessFactors [page 48]

How to Access SAP for Me

15.7 User Feedback on AI Features

The User Feedback feature lets users provide real-time feedback on AI-assisted outputs in SAP SuccessFactors.
Users can rate AI-generated content and add optional comments, helping refine AI-driven features over time.

Why Feedback Matters

AI-generated content continuously evolves based on user input. By collecting and analyzing feedback, SAP
SuccessFactors can improve AI accuracy, relevance, and usability, ensuring it better supports business needs.

Beyond improving individual AI responses, user feedback helps identify broader trends and areas for refinement.
Patterns in ratings and comments provide valuable insights into recurring issues, allowing SAP SuccessFactors to
enhance AI-assisted processes, refine system prompts, and improve user experience over time.

Key Components for Feedback Collection

• Thumbs Up and Thumbs Down Ratings: Users can quickly show whether AI-assisted content is helpful by
selecting a thumbs up for positive feedback or a thumbs down to highlight issues.
• Reasons for Thumbs Down: If a user chooses thumbs down, they can select from multiple reasons like
"Inaccurate Information," or "Off Topic" to clarify why the response did not meet their needs.
• Optional Comments for Extra Detail: Users can enter free-text comments to provide further context. This
additional input helps SAP SuccessFactors identify patterns and make targeted improvements.

How Feedback is Used

To continuously enhance AI-generated content, submitted feedback may be analyzed to identify patterns, improve
features and functionalities, and refine user experience. Feedback may also help optimize AI-generated responses
by assessing trends in thumbs-down ratings and reviewing selected reasons or comments where applicable.

 Note

While user ratings enhance the overall user experience, User Feedback is not used to train the AI system but
instead for improvements in the application, user experience, and prompt engineering.

Feedback data are not tied to Customer Data, and we do not have information about which user provided the
feedback. Additionally, users should avoid including personal or sensitive data in the free-text fields.

How To Provide Feedback

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1. Interact with AI-assisted content (for example, enhance a job description, or translate text)
2. Select thumbs up or thumbs down to indicate your satisfaction with the response.
3. If selecting thumbs down, choose one or more reasons to explain why.
4. Optionally, provide additional comments for further context.
5. Click Submit to share your feedback with SAP SuccessFactors.

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16 Manage Document Grounding

Prerequisites

Before using Manage Document Grounding, make sure that the following prerequisites are met:

• You've migrated the SAP SuccessFactors Identity Authentication Service app to OpenID Connect (OIDC). For
more information, refer to Register Your Own Application to Communicate with SAP SuccessFactors HCM
Suite with OpenID Connect.
• The steps in Setting Up the Communication with SAP SuccessFactors [page 83] are completed.
• Microsoft SharePoint is configured. For more information, refer to Integrating Joule with SAP Solutions (EAC).
• You have the Administrators Manage AI Capabilities Manage Document Grounding permission.
• Explain My Pay Statement is enabled in the Premium AI Features in SAP SuccessFactors [page 48] and for
Employee Central Payroll based on SAP Human Capital Management for SAP S/4HANA.

Context

Administrators use the Manage Document Grounding UI to perform the following tasks:

• Connect to existing documents within Microsoft SharePoint, grounding Joule responses with documents as a
source of truth.
• Add and update metadata to documents, allowing Joule to retrieve information accurately and efficiently.
As the first AI-assisted feature, Explain My Pay Statement for SAP SuccessFactors Employee Central Payroll
uses document grounding.

Procedure

1. Go to Admin Center Manage Document Grounding .

2. Provide the following information for Manage Document Grounding:

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Manage Document Grounding PUBLIC 81
 Setting Description

SharePoint Site ID Specify the unique identifier of the Microsoft SharePoint site
that you want to connect to.

 Note
Only one Microsoft Sharepoint site can be connected.

Client ID Specify the application ID used for authentication.

Client Secret Specify the secret key associated with the Client ID for se-
cure access.

Folder Path Only creating a root folder is supported to reduce ingestion

costs and improve retrieval efficiency.

Azure Tenant ID Specify the identifier of your Azure Active Directory tenant.

Microsoft SharePoint documents will be ingested into our

RAG system, configured specifically for your tenant within
SAP SuccessFactors.

Select Connect after you've entered all required information. Data is saved once checked.

3. Select Explain My Pay Statement in AI Use Case Documents.

4. Connect the relevant documents by doing the following:
1. Add Metadata to a document: You can tag each document with metadata to describe its applicability.
These tags help the system retrieve the most relevant documents based on the user's profile and query.
The following metadata fields are available:
• AI Use Case: Explain Pay
• Legal Entity: Specify the company entity or entities that the document applies to. You can select
multiple entities if needed.
• Country/Region: Tag the countries/regions relevant to the document. You can select multiple
countries/regions.
• Validity Dates: Define the start and end date for the document's applicability, if needed.
2. Remove Metadata: You can remove previously assigned metadata and disconnect the document from the
AI use case. This action detaches the file from the selected AI feature, such as Explain Pay, without deleting
the original document from Microsoft SharePoint.

 Note

The document remains stored in Microsoft SharePoint but can't be used any longer by the relevant AI
use case.

 Note

This service isn't a document storage service. This means that we connect the documents you've already
stored in Microsoft SharePoint without duplicating the information source.

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82 PUBLIC Manage Document Grounding
Results

Document Grounding is configured for the AI-assisted use case Explain My Pay Statement. Explain My Pay
Statement answers are provided using the user’s payroll data as well as documents that are relevant to the user’s
query.

16.1 Setting Up the Communication with SAP SuccessFactors

Prerequisites

• As an administrator, you have access to Identity Authentication Service to provide secure authentication and
single sign-on for SAP SuccessFactors users.
• You've migrated the SAP SuccessFactors Identity Authentication Service app to OpenID Connect (OIDC). For
more information, refer to Related Information.

Context

Here's an overview of the required steps to configure the authentication for Document Grounding Service with SAP
SuccessFactors.

Procedure

1. Log on to your Identity Authentication Service system.

2. Select Applications & Resources.
3. Select Applications.
4. Select Create a new application.

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Manage Document Grounding PUBLIC 83
5. Save.
6. Go to Client Authentication.
The Client ID is automatically generated.
Configure the Client Secret as shown in the following screenshot:

7. Go to Provided APIs.
Set up the technical access.

8. Save.
9. Go to Dependencies.
Make the following settings.

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84 PUBLIC Manage Document Grounding
 • Specify DGS-SF-Call in the Dependency Name field.
• Specify the relevant application.
• Select the relevant API.

If the SAP SuccessFactors OIDC application doesn't show up, it means that the SAP SuccessFactors Identity
Authentication Service app isn’t on OIDC and must be migrated. For more information, refer to Related
Information.

10. Save.
11. Sign in to your SAP SuccessFactors system to register the created client as an OIDC application.
12. [Prerequisite] Make sure that the Admin users have the Manage Security and Manage Application Security
Features permissions.
For a new Admin user, you must define the related permission group and permission roles in RBP to grant this
permission to the user. For more information, refer to Introduction to Using RBP.
13. Go to the Security Center to register the app as OIDC Client.
14. Select Register.
Provide the same client ID as in step 6 and specify DOCUMENT_GROUNDING in the Application type field.

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Manage Document Grounding PUBLIC 85
15. Save.
The Document Grounding App is registered.
16. Select Oauth Configurations in the Security Center.

17. Select Add.

Provide the following information.

 Note

In the Configuration Name field, specify DGS_Metadata as it's case-sensitive.

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86 PUBLIC Manage Document Grounding
  Note

Enter the Client Id and Client Secret defined in step 6.

Results

You've configured the communication for document grounding with SAP SuccessFactors.

Related Information

Register Your Own Application to Communicate with SAP SuccessFactors HCM Suite with OpenID Connect

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Manage Document Grounding PUBLIC 87
17 Manage Data Storage

Use Manage Data Storage to check the data usage in your instance.

Prerequisites

You have Admin Center Permissions Access Manage Data Storage permission.

Context

Data presented in Manage Data Storage is updated weekly on the weekend.

Procedure

1. Go to Admin Center Manage Data Storage .

2. View total data usage and view distributions by data type or by module.
3. Use the purge buttons to clear up storage space.
• The purge button in the Distribution by Data Type section directs you to Auto Data Purge where you can
configure to purge Documents and Audit Data.

 Note

This button is only available when you have access to Data Retention Management.

• The purge button in the Distribution by Modules section directs you to Manual Data Purge where you can
set up purge requests to purge module data.

 Note

This button is only available when you have the Manage Data Purge Create DRTM Data Purge
Request permission.

Related Information

Configuring Auto Data Purge

Purging Specific Types of Data with DRTM

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88 PUBLIC Manage Data Storage
17.1 Data Included in Different Data Types

Find out what data is included in different data types in Manage Data Storage.

Data Type Source Module/Product Details

Documents Performance & Goals The data reflects documents stored in

the HANA database.
Compensation
 Note
Career Development
If you find no document data here,
Recruiting
go to Manage Documents to check
Succession Planning documents stored outside of HANA.

Employee Central

Onboarding 1.0

Platform

Forms Performance & Goals This data type refers to forms used in
these modules.
Compensation

Recruiting

Succession Planning

Audit Data Metadata Framework This data type refers to audit data gener-
ated in these modules. Read Audit and
Employee Central Change Audit of sensitive personal data
isn't included.
Platform

Recruiting

Scheduled Jobs N.A. This data type refers to system data gen-
erated throughout the process of sched-
uled jobs.

Photos Employee Central This data type refers to photos or images

used in Company Organization Chart,
Career Development People Profile, and Career Development
Planning.
Platform

Uncategorized We only categorize data from top 20 data tables in HANA across all data centers.
The uncategorized type covers data in the rest of HANA data tables in you instance.

Related Information

Using Document Management

Using Company Organization Chart

Using Admin Center

Manage Data Storage PUBLIC 89
18 Release Center

Release Center is a universal feature that displayed quarterly release information in Admin Center until Q4 2019. As
of 1H 2020, release information is moved to the SAP Help Portal and in-app content is no longer maintained.

For a complete overview of new features and functions in SAP SuccessFactors, please refer to What's New Viewer
on the SAP Help Portal.

Using Admin Center

90 PUBLIC Release Center
19 Reports Tile

The Reports tile enables you to run ad hoc reports directly from the admin homepage.

In the Admin Center, the Reports tile is visible to anyone with the View or access Reports tile permission.

The reports available to you on the Reports tile are the same reports that are available to you on the Ad Hoc Reports
tab in the SAP SuccessFactors Reporting module.

 Note

The Login Count report on the Admin homepage counts the number of HTTP connect sessions, which is a
close number to real user login. While the Login report on the Ad Hoc Reports tab in the SAP SuccessFactors
Reporting module represents the real login number, which is more accurate. Please note that there might be
slight difference between the two reports.

Using Admin Center

Reports Tile PUBLIC 91
20 SAP Companion in SAP SuccessFactors

SAP Companion provides context-sensitive in-app help for the SAP SuccessFactors HCM suite. To open SAP
Companion, choose the  (help) icon in the page header.

Related Information

Learn More About SAP Companion

Standard Content Scenario for SAP Companion
Setup of SAP Companion for SAP SuccessFactors

20.1 Starting a Guided Tour Automatically

Configure a guided tour to start automatically so that users always see the tour when they land on the page.

Prerequisites

You have access to the Admin Center.

Context

Currently, there's no option for individual users to dismiss the guided tour dialog after completing it. It means that
the next time a user lands on the page, the tour will start again automatically.

 Note

The following steps apply to standard SAP Companion content only.

Procedure

1. Go to Admin Center SAP Companion Integration Settings .

Using Admin Center

92 PUBLIC SAP Companion in SAP SuccessFactors
2. Under SAP Companion Parameters , add a new parameter autoStartTour={tour-ID}.

You can find the tour ID in the last step of the guided tour. Here's an example:

3. Save the change.

Related Information

Auto Start for Guided Tours

Using Admin Center

SAP Companion in SAP SuccessFactors PUBLIC 93
21 Security Center

Security Center allows you to create and manage keys, certificates and configurations that can be used in
integrations.

 Note

To access Security Center, you must have enabled access to any one of the tiles from Manage Security Center.

For more information, please refer to the Security Center documentation on the SAP Help Portal

Related Information

Security Center

Using Admin Center

94 PUBLIC Security Center
22 Upgrade Center

You can use the Upgrade Center to learn about and apply important opt-in upgrades and legal changes.

You can read about each upgrade, view screenshots and videos, and learn about feature prerequisites and
permissions required to perform the upgrade.

If you're interested in an upgrade but not ready to adopt it immediately, you can flag it as saved it for later and share
a link with colleagues to get feedback.

Some updates can be easily undone with one click, directly in Upgrade Center. For upgrades with the Undo option,
you typically have up to 30 days to undo the upgrade.

 Remember

To perform an upgrade, you often need to have a specific role-based permission. Having access to the Upgrade
Center page itself doesn't allow you to perform all of the available upgrades. You can only perform an upgrade
if you have the appropriate permission. If you don't have permission, you can read about the upgrade, but you
can't use it to enable the feature.

 Caution

Not all upgrades require a specific permission. If no permission is required, anyone with access to the Upgrade
Center can perform the upgrade.

22.1 Controlling Access to Upgrade Center

If you choose, you can control who has access to the Upgrade Center page using role-based permission.

Prerequisites

• You have access to Provisioning or the Enable Upgrade Center Permission setting is already selected in
Provisioning.

 Remember

As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your
implementation partner or Account Executive. For any non-implementation tasks, contact Technical
Support.

• You have the ability to manage role-based permissions.

Using Admin Center

Upgrade Center PUBLIC 95
Context

By default, access to the Upgrade Center page itself is not controlled by role-based permission and it can be
accessed by anyone with access to Admin Center. To control access with role-based permission, you first need to
have that control enabled in Provisioning.

 Remember

To perform an upgrade, you often need to have a specific role-based permission. Having access to the Upgrade
Center page itself doesn't allow you to perform all of the available upgrades. You can only perform an upgrade
if you have the appropriate permission. If you don't have permission, you can read about the upgrade, but you
can't use it to enable the feature.

 Caution

Not all upgrades require a specific permission. If no permission is required, anyone with access to the Upgrade
Center can perform the upgrade.

Procedure

1. In Provisioning, enable the Enable Upgrade Center Permission setting.

2. In role-based permissions, grant Manage Upgrade Center permission to the appropriate role.

Results

Now, only people in a role that has Manage Upgrade Center permission can access the Upgrade Center.

 Note

Having access to the Upgrade Center page does not automatically give people the ability to actually complete
upgrades. Each individual upgrade may require additional permissions.

Related Information

Upgrade Center [page 95]

Using Admin Center

96 PUBLIC Upgrade Center
22.2 Accessing the Upgrade Center

You can access the Upgrade Center in a number of ways.

From the Admin Center, you can:

• Use action search to access the Upgrade Center directly from the global search box.
• Use admin tool search to access the Upgrade Center from the admin homepage.

Using Admin Center

Upgrade Center PUBLIC 97
23 Product Feedback

Product Feedback provides an in-application way for users to provide feedback on our software so that we can
collect their needs more rapidly and easily.

The Product Feedback feature is enabled by default, but can be turned off. User feedback enables us to continually
improve our software. Product feedback surveys help us gather such feedback.

On some pages where we specifically want to gather feedback, we periodically prompt users to take a product
feedback survey when they visit the page, about 3–5 times a year. On all pages, the survey can be launched with an
icon in the page header.

To launch the survey, choose  (Give Product Feedback) in the page header.

Product Feedback in Page Header

Related Information

Preventing Product Feedback to SAP SuccessFactors [page 98]

23.1 Preventing Product Feedback to SAP SuccessFactors

By default, users can send SAP SuccessFactors survey responses so we can improve our software based on their
product feedback. You can disable the product feedback survey to prevent users from providing feedback.

Procedure

1. Go to Admin Center Company System and Logo Settings .

2. Select Disable Product Feedback in Page Header.

The feedback button disappears from the global page header. Users can't provide feedback to SAP
SuccessFactors through product surveys.
3. Save.

Using Admin Center

98 PUBLIC Product Feedback
Next Steps

You can restore the product feedback button later. Follow the same steps but clear Disable Product Feedback in
Page Header to enable feedback.

Related Information

Product Feedback [page 98]

Using Admin Center

Product Feedback PUBLIC 99
24 Tenant Preferred Time Zone

Tenant preferred time zone is one of the time zones used in the system to present date and time information on the
UI.

Different time zones are used in the system to present date and time information based on business scenarios,
including logged in user time zone, browser time zone, tenant preferred time zone, and UTC time zone.

In places where the default server time zone was used, the tenant preferred time zone is used to allow customers to
configure their tenants without affecting the underlying infrastructure.

You can find out your tenant preferred time zone at Admin Center Platform Feature Settings . The tenant
preferred time zone is now used in the following places:

Module Feature Date/Time Info What's Changed

Employee Central Time Management All dates and time (except

the
lastModifiedOn and create
dOn).

Business Rules in Time

Management use today’s
date as per the Ten-
ant Preferred Time Zone.
For example, Period-End-
Processing or Interim Time
Account Update in the rule
scenario. We use the ten-
ant preferred time zone
to determine the effective
valid rule and to resolve
associations to effective
dated objects.

Using Admin Center

100 PUBLIC Tenant Preferred Time Zone
Module Feature Date/Time Info What's Changed

Platform Service Foundations – Timestamp in File Names If you append timestamp

Scheduled Job
to the name of files han-
dled by scheduled jobs
(job types that are embed-
ded with files for both im-
port and export jobs), en-
sure that the timestamp is
based on the Tenant Pre-
ferred Time Zone config-
ured in SAP SuccessFac-
tors.

The following aren’t im-

pacted when the Ten-
ant Preferred Time Zone
is changed:

• The time values in the

job monitoring tool of
Scheduled Job Man-
ager in the Admin
Center are populated
based on the browser
time zone of a user.
• The time you config-
ured when creating or
editing job requests in
an occurrence pattern
is based on the cur-
rent server time zone.
• The time values dis-
played while viewing
the occurrence con-
figurations in job
request details are
based on the time
zone when you cre-
ated or updated the
job requests. These
values might be dif-
ferent from current
server time zone.

Using Admin Center

Tenant Preferred Time Zone PUBLIC 101
Module Feature Date/Time Info What's Changed

Platform Service Foundations – Ex- The date and time for Changes include:
ternal Events External Events Audit Log
in an Audit table. • The date and time dis-
played and used for
search is based on the
Tenant Preferred Time
Zone (TPT).
• The date and time
stored in the data-
base is converted to
UTC and remains con-
sistent.

Workforce Analytics Reporting and Analytics The impact in Reporting

and Analytics includes:

We've introduced a new

version of date and time-
stamp fields (columns) for
reporting models (Story
reporting, Ad-Hoc report-
ing, and so on). This helps
to ensure the expected be-
havior of the time zone
changes and UTC resil-
ience when using these
new fields.

Using Admin Center

102 PUBLIC Tenant Preferred Time Zone
Module Feature Date/Time Info What's Changed

Workforce Analytics Classic Reporting Impact on Non-UTC users:

Custom Spreadsheets:
The custom spreadsheets
aren’t updated to reflect
UTC migration or Ten-
ant Preferred Time Zone.
These are managed by
customers.

SAP SuccessFactors HCM

Core Automation for non-
Workforce Analytics users:
The hyperscaler migration
doesn’t impact the Work-
force Analyticsusers. The
SAP SuccessFactors HCM
Core automation is up-
dated seamlessly and
doesn't impact any user
as part of the UTC migra-
tion. However, any SAP
SuccessFactors HCM Core
automation used for Non-
Workforce Analytics inte-
grations isn’t updated and
therefore impacted by the
UTC migration.

Workforce Analytics Workforce Analytics on Workforce Analytics on

HANA HANA users must redo
an initial load using the
Workforce Analytics Data
Factory to ensure the up-
date is working after Ten-
ant Preferred Time Zone
value change.

Workforce Analytics Advanced Reporting New columns with the suf- Data, filters, and calcu-
fix (Date) or (Timestamp). lated column output re-
flect the Tenant Preferred
Time Zone value for the
date or timestamp related
fields.

Supported Time Zones

The time zones supported for the Tenant Preferred Time Zone changes are:

Using Admin Center

Tenant Preferred Time Zone PUBLIC 103
• UTC (Coordinated Universal Time)
• Australia/Syndney (Australian Eastern Standard Time (New South Wales))
• CET (Central European Time)
• America/Chicago (Central Standard Time)
• America/New_York (Eastern Standard Time)
• America/Los_Angeles (Pacific Standard Time)
• Asia/Tokyo (Japan Standard Time)
• Brazil/East (Brasilia Time)
• Asia/Singapore (Singapore Time)
• Europe/Moscow (Moscow Standard Time)
• Asia/Shanghai (China Standard Time)
• Asia/Dubai (Gulf Standard Time)
• Asia/Riyadh (Arabia Standard Time)

24.1 Updating Tenant Preferred Time Zone

Update the tenant preferred time zone to accommodate the user behavior in your organization.

Prerequisites

You have the Manage System Properties Platform Feature Settings permission.

Context

 Caution

Changing tenant preferred time zone is only allowed once and can't be reverted.

Procedure

1. Go to Admin Center Platform Feature Settings .

2. Select the time zone that is more suitable to the user behavior in your organization.
3. Save your change.

Using Admin Center

104 PUBLIC Tenant Preferred Time Zone
25 Extension Center

Extension Center allows you to configure the integration between SAP Business Technology Platform (SAP BTP)
and SAP SuccessFactors to extend the functionality of SAP SuccessFactors with applications deployed in SAP BTP.

 Note

SAP SuccessFactors Extensions in Extension Center reaches end of maintenance and is deleted on December
9. Refer to the Implementing Metadata Framework guide for instructions on maintaining MDF objects and
picklists.

Extensions on SAP Business Technology Platform (SAP BTP) are applications, designed to serve a certain scenario
or task flow. These applications are deployed in your SAP BTP extension subaccount.

You can configure the extension integration between your SAP SuccessFactors company and your SAP BTP
accounts:

• Subaccount in SAP BTP, Neo environment.

There are links pointing directly to the respective subaccounts in the SAP BTP Neo cockpit and to the SAP
Cloud Portal.
• Global account in SAP BTP, Cloud Foundry, or Kyma environment.
There are links pointing directly to the respective global accounts in the SAP BTP cockpit.

25.1 Enabling Extension Center

Enable Extension Center in Upgrade Center and refresh OData API metadata.

Prerequisites

• You have selected Enable Generic Objects and Enable Attachment Manager in Provisioning.

 Remember

As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your
implementation partner or Account Executive. For any non-implementation tasks, contact Technical
Support.

• You have the Administrator Permissions Manage Integration Tools Access to OData API Metadata Refresh
and Export permission.

Using Admin Center

Extension Center PUBLIC 105
Context

 Note

SAP SuccessFactors Extensions in Extension Center reaches end of maintenance and is deleted on December
9. Refer to the Implementing Metadata Framework guide for instructions on maintaining MDF objects and
picklists.

Procedure

1. Go to Admin Center Upgrade Center .

2. Complete the upgrade of Extension Center.

3. Go to Admin Center OData API Metadata Refresh and Export .

4. Choose Refresh.

Once the refresh is done, you will get a successful refresh message along with the date and timestamp of the
refresh.

Results

You have enabled Extension Center.

25.2 Configuring Integration Between SAP SuccessFactors and

SAP BTP

Use integration keys to pair your SAP SuccessFactors instance and SAP BTP.

Prerequisites

• You have registerd your SAP SuccessFactors instance with a global account in SAP BTP. See Registering an
SAP System.
• You are an administrator of the global account where you want to register your SAP SuccessFactors instance.
• You have the following permissions:
• Administrator Permissions Metadata Framework Admin Access to MDF OData API
• Administrator Permissions Manage Extensions on SAP BTP Create Integration with SAP BTP

Using Admin Center

106 PUBLIC Extension Center
Context

The registration process is based on an integration token that is used for the pairing of the SAP SuccessFactors
instance and the corresponding account in SAP BTP:

• For integration with SAP BTP, Neo environment:

Your SAP SuccessFactors instance is integrated with the corresponding subaccount in SAP BTP, Neo
environment.
• For integration with SAP BTP, Cloud Foundry or Kyma environment:
Your SAP SuccessFactors instance is integrated with the corresponding global account in SAP BTP. You create
the token in the global account, and then start the automated registration process on the SAP SuccessFactors
instance side using this token.

Procedure

1. Generate an integration token in the SAP BTP cockpit:

• For integration with SAP BTP, Neo environment, see
Configure the Extension Integration Between SAP BTP and SAP SuccessFactors.
• For integration with SAP BTP, Cloud Foundry or Kyma environment, see Register an SAP SuccessFactors
System in a Global Account in SAP BTP.

2. Go to Admin Center Extension Center .

3. Paste and add the integration token in Integration Token.

Results

Your SAP SuccessFactors instance appears in the integration list, and the status of the integration is displayed. To
refresh the status of the process, choose the Check Status icon.

Using Admin Center

Extension Center PUBLIC 107
26 Using Data Inspector

The Data Inspector admin tool is designed for you to view and download the raw data in a tabular format from the
system. In the table, it's possible to review the various entity tables accessed previously by different tools in SAP
SuccessFactors.

Prerequisites

• The Disable OData API option is unchecked in Provisioning, because Data Inspector is based on OData API.
• You have the following administrator permissions:
• Manage System Properties Data Inspector
• Manage Integration Tools Access to OData API Metadata Refresh and Export
• Manage Integration Tools Access to OData API Data Dictionary
• Optionally, to see the latest metadata, you can trigger OData API Metadata under Admin Center OData API
Metadata Refresh and Export .

Context

Data Inspector only allows you to view and download the table. You can’t modify or upload the table using Data
Inspector. Also, the tool doesn't show personally identifiable information (PII).

Procedure

1. Go to Admin Center Data Inspector .

2. Choose a table or system information item from the Entity dropdown.
3. Define filter criteria.

The text boxes in the Define Filter Criteria are case-sensitive.

4. Choose Show Data.

A Results table is displayed.

5. To download the report, choose  download.

Using Admin Center

108 PUBLIC Using Data Inspector
Results

The data are downloaded in a .csv file.

Using Admin Center

Using Data Inspector PUBLIC 109
27 Configuring the Page Shown After an
Expired Session

Configure system settings to define the page that users are redirected to after an expired session.

Prerequisites

You have the Company System and Logo Settings permission.

Context

A user's session expires after a period of inactivity or when the user closes the browser without logging out. The
next time they log in, the user is redirected to either their last-visited page or their personal start page.

By default, users are redirected to their last-visited page. As an administrator, you can configure the redirection
behavior on the Company System and Logo Settings page.

 Note

This setting only applies when the user's previous session has expired, without the user actively logging out. If
a user logs out, they're always redirected to their personal start page the next time they log in.

Procedure

1. Go to Admin Center Company System and Logo Settings .

2. Find the settings Choose the page that users are redirected to after a session timeout.
3. Select one of two options:

• Select Last-Visited Page to redirect users to the last page they visited before the session expired.
• Select Personal Start Page to redirect users to the start page that's defined in their personal account
settings.
4. Save.

Using Admin Center

110 PUBLIC Configuring the Page Shown After an Expired Session
28 Enabling the Main Navigation Menu

If you accidentally disabled the main navigation menu, or you disabled it temporarily for a business reason, you can
enable it again so that the navigation system works as intended again.

Procedure

1. Go to Admin Center Tools Company System and Logo Settings .

2. Clear Hide Global Navigation Menu (Module Picker).
3. Save your changes.

Results

All users immediately regain access to the main navigation menu.

Example

If the main navigation menu is disabled, users must rely on another navigation system like action search. Here's an
example.

Global page header without main navigation menu

By default, both the main navigation menu and action search appear in the global page header. Here's an example:

Global page header with main navigation menu

Using Admin Center

Enabling the Main Navigation Menu PUBLIC 111
29 Enabling Icons and Sections in the Main
Navigation Menu

If you temporarily disabled icons and sections in the main navigation menu, you can enable them.

Context

By default, the main navigation menu includes icons that represent each product area and is organized in three
sections. Links are sorted alphabetically, based on the user's locale. The default behavior is one that we think is
best for almost all customers. If you changed the default, then menu items are displayed as a single list, without
icons and in an arbitrary order.

Procedure

1. Go to Admin Center Company System and Logo Settings .

2. Select Show icons and use alphabetical order in the main navigation menu.
3. Save.

Using Admin Center

112 PUBLIC Enabling Icons and Sections in the Main Navigation Menu
Change History

Learn about changes to the documentation for the Admin Center in recent releases.

1H 2025

Type of Change Description More Info

April 28, 2025

Added We added information about how cus- Premium AI Features in SAP SuccessFac-
tomer data is used as input by premium tors [page 48]
AI features.

2H 2024

Type of Change Description More Info

January 17, 2025

Changed We've removed the Joule topic from this Joule in SAP SuccessFactors
guide and created a separate guide dedi-
cated to Joule.

November 15, 2024

New We added information about AI-assisted AI-Assisted Writing [page 74]

features in Onboarding.

New We added a new topic to list the Base AI Base AI Features in SAP SuccessFactors
features that are available for free in your [page 72]
SAP SuccessFactors applications.

Using Admin Center

Change History PUBLIC 113
Important Disclaimers and Legal Information

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About the icons:

• Links with the icon : You are entering a Web site that is not hosted by SAP. By using such links, you agree (unless expressly stated otherwise in your agreements
with SAP) to this:

• The content of the linked-to site is not SAP documentation. You may not infer any product claims against SAP based on this information.

• SAP does not agree or disagree with the content on the linked-to site, nor does SAP warrant the availability and correctness. SAP shall not be liable for any
damages caused by the use of such content unless damages have been caused by SAP's gross negligence or willful misconduct.

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you agree that (unless expressly stated otherwise in your agreements with SAP) you may not infer any product claims against SAP based on this information.

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Some videos may point to third-party video hosting platforms. SAP cannot guarantee the future availability of videos stored on these platforms. Furthermore, any
advertisements or other content hosted on these platforms (for example, suggested videos or by navigating to other videos hosted on the same site), are not within the
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Beta and Other Experimental Features

Experimental features are not part of the officially delivered scope that SAP guarantees for future releases. This means that experimental features may be changed by
SAP at any time for any reason without notice. Experimental features are not for productive use. You may not demonstrate, test, examine, evaluate or otherwise use the
experimental features in a live operating environment or with data that has not been sufficiently backed up.
The purpose of experimental features is to get feedback early on, allowing customers and partners to influence the future product accordingly. By providing your feedback
(e.g. in the SAP Community), you accept that intellectual property rights of the contributions or derivative works shall remain the exclusive property of SAP.

Example Code
Any software coding and/or code snippets are examples. They are not for productive use. The example code is only intended to better explain and visualize the syntax and
phrasing rules. SAP does not warrant the correctness and completeness of the example code. SAP shall not be liable for errors or damages caused by the use of example
code unless damages have been caused by SAP's gross negligence or willful misconduct.

Bias-Free Language
SAP supports a culture of diversity and inclusion. Whenever possible, we use unbiased language in our documentation to refer to people of all cultures, ethnicities, genders,
and abilities.

Using Admin Center

114 PUBLIC Important Disclaimers and Legal Information
Using Admin Center
Important Disclaimers and Legal Information PUBLIC 115
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