Candidate Joining Form

Name in Full: (In Block letters)

Affix Passport or
Father Name: Stamp Size Photo
Photgraph

Deputeed to:SBI Cards & Payment Services

Date of Joining: Deputee ID:
Limited

Designation: Work Location & Building Name:

Date of Birth: Age in Yrs: Blood Group:

Sex: Male FeMale Marital Status Single Married

Permanent Address
Temporary Address

Telephone No: Telephone No:

Mobile No.:+919207350197 Mobile No.:

E-mail: E-mail:

Family Particulars (Husband / Wife, First Child, Second Child, Mother, Father)

Employed If employed, place of

Name Relationship DOB / Age
(Y/N) employment

NO

Note: Mention no other relationship e.g. In-Law, Brother, Sisters, etc.

Educational Qualifications:

PG / Degree /
Diploma / Name of the Institution / college Year of Passing % Score Major Subjects
Others
Work Experience (Starting from current Employment):

Period Designation(at the time of )

Organization Name & Location Organization Reporting to Organization Total No. of Years
From To Joining Leaving

Emergency contacts name and number (person should be residing in the city of your work location)

Name : Relation : Tel /Mobile :

Reference Check Details

Occupation / Mobile & Land

Name Of the Person E Mail Id
Designation Line No.

Relative

Previous
Employer
Collage
Lecture (For
Fresher’s)

Permanent Account Number (PAN) Details.

Permanent Account Number (PAN): (In Block Letters) Aadhar Card No.

Esic Pehchan Card No. Universal Account No.-PF:

ID Proof: ID No:

Date of Expiry(MMYY)

Bank Account Details

Please Noe: (a) Salary will be paid through Bank, Electronics Fund Transfer. (b)It is recommended that you open a savings bank account if you do not
have one. Else Salary will be paid through DD or Cheque, which will additionally take 6-15 days for clearance, excluding courier time, depending on your
location.. (c) Randstad will facilitate opening of a new account. (d) Members who open new account should confirm Account Activation via email to
Randstad personals within two weeks of opening an account..

Please specify your Bank Account Number: (In Block Letters)

Bank Name : IFSC Code:

Branch:

Declaration

I confirm that the information provided by me is accurate and correct to the best of my knowledge and agree to share my personal information to third
party for on-boarding process. In the event any information is found to be wrong, I understand it will result in termination of my employment without
notice. I have understood the terms of the offer clearly. I have been briefed about the policies of the organization Im deputed to and agree to abide by
the same.

Name : Subin S Location: Signature: Date:

 New Form -11 Declaration Form

(To be retained by the Employer for future reference)

Employees Provident Fund Organization

The Employees Provident Funds Scheme,1952 ( Paragraph - 34 & 57 )&
The Employees Pension Scheme, 1995 ( Paragraph -24 )
( Decalration By a Person Taking Up employment in any establishment on which EPF Scheme, 1952 and /or EPS 1995 is applicable )

1 Name of the member

Father's Name Spouse's Name

2
(Please tick whichever is applicable )

3 Date of Birth : (DD/MM/YYYY)

4 Gender : ( Male / Female / Transgender )
5 Marital Status ( Married / Unmarried/Widow/Widower / Divorce )
a) Email
6
b) Mobile
7 Whether earlier a member of Employees Provident Fund Scheme, 1952
8 Whether earlier a member of Employees Pension Scheme, 1995

a) Universal Account Number:

b)Previous PF Account Number:
9 c)Date of exit from previous employment: (DD/MM/YYYY)
d) Scheme Certificate No. (if issued)
e) Pension Payment Order (PPO) No...(if issued)

a)International Worker:
b)If yes, state country cf origin (India/Name of other country)
10
c)Passport No.
d)Validity of passport [(DD/MM/YYYY) to (DD/MM/YYYY)]

KYC Details: (attach self attested copies of following KYCs)

a)Bank Account No. & IFSC Code
11
b)AADHAR Number
c)Permanent Account Number (PAN), if available

UNDERTAKING

1. Certified the particulars are true to the best of my knowledge

2. I authorize EPFO to use my Aadhar for verfication/authentication/eKYC purpose for service delivery.
3. Kindly transfer the funds and service details, if applicable, from the previous PF account as declared above to the present P.F.Account as I am an
Aadhar verified employee in my previous PF Account (The transfer would be possible only if the identified KYC detail approved by previous
employer has been verified by present employer using his Digital Signature Certificate)
4. In case of changes in above details, the same will be intimated to employer at the earliest

Date :
Place:
Signature of Member
DECLARATION BY PRESENT EMPLOYER

A. The member Mr./Ms./Mrs Subin S has joined on 22/11/2021 and has been allotted PF number ...........
B. In case the person was earlier not a member of EPF Scheme, 1952 and EPS 1995 :
(Post allotment of UAN)The UAN allotted for the member is :
Please Tick the Appropriate Option :
The KYC details of the above member in the UAN database
□ Have not been uploaded
□ Have been uploaded but not approved
□ Have been uploaded and approved with DSC /e Sign
C. In case the person was earlier a member of EPS Scheme, 1952 and EPS, 1995 :
The above PF Account number /UAN of the member as mentioned in (A) above has been tagged with his/her UAN/Previous Member ID as
declared by member.
Please Tick the Appropriate Option :
□ The KYC details of the above member in the UAN database have been approved with E-sign/Digital Signature Certificate and
transfer request has been generated on portal.
□ As the DSC of establishment are not registered with EPFO, the member has been informed to file physical claim (Form- 13) for
transfer of funds from his previous Establishment

Date :
Signature of Employer with Seal of Establishment
 (FORM 2 REVISED)

NOMINATION AND DECLARATION FORM FOR UNEXEMPTED/EXEMPTED ESTABLISHMENTS

Declaration and Nomination Form under the Employees Provident Funds and Employees Pension Schemes

(Paragraph 33 and 61 (1) of the Employees Provident Fund Scheme 1952 and Paragraph 18 of the Employees Pension Scheme 1995)

1.Name (IN BLOCK LETTERS) :

Name Father’s / Husband’s Name Surname

2.Date of Birth : 3. Account No.:

4.*Sex MALE/FEMALE: 5.Marital Status:
6. Address Permanent / Temporary

PART – A (EPF)
I hereby nominate the person(s)/cancel the nomination made by me previously and nominate the person(s) mentioned below to receive the
amount standing to my credit in the Employees Provident Fund, in the event of my death.
If the nominee is minor
Total amount or share of name and address of
Name of the Nominee’s relationship Date of accumulations in Provident the guardian who may
Address
Nominee (s) with the member Birth Funds to be paid to each receive the amount
nominee during the minority of
the nominee
(1) (2) (3) (4) (5) (6)

1. *Certified that I have no family as defined in para 2 (g) of the Employees Provident Fund Scheme 1952 and should I acquire a family
hereafter the above nomination should be deemed as cancelled.
2. Certified that my father/mother is/are dependent upon me.

Strike out whichever is not applicable Signature/or thumb impressionof the subscriber

PART – (EPS)
Para 18
I hereby furnish below particulars of the members of my family who would be eligible to receive Widow/Children Pension in the event of my
premature death in service.
Sr.No Name & Address of the Family Member Age Relationship with the member
(1) (2) (3) (4)
Certified that I have no family as defined in para 2 (vii) of the Employees’s Family Pension Scheme 1995 and should I acquire afamily
hereafter I shall furnish Particulars there on in the above form.

I hereby nominate the following person for receiving the monthly widow pension (admissible under para 16 2 (a) (i) & (ii) in the event of my
death without leaving any eligible family member for receiving pension.
Sr.No Name and Address of the nominee Date of Birth Relationship with the member

Date

Signature or thumb impressionof the subscriber

CERTIFICATE BY EMPLOYER

Certified that the above declaration and nomination has been signed / thumb impressed before me by Shri / Smt./ Subin S employed in my
establishment after he/she has read the entries / the entries have been read over to him/ her by me and got conformed by him / her.

Signature of the employer or other authorised officer of the

Date :16-11-2021
establishment

Name & address of the Factory /Establishment

Randstad India Pvt Ltd Place:Cochin
Old No. 5 & 5A, New No 9, Pycrofts Garden Road Date :
Nungambakkam, Chennai – 600 006
 Payment of Gratuity (Central) Rules

FORM 'F'

[See sub-rule (1) of rule 6]

Nomination
To Randstad India Pvt Ltd
Old No. 5 & 5A, New No 9, Pycrofts Garden Road
Nungambakkam, Chennai – 600 006

1. I. Shri / Shrimati / Kumari

(Name in full here)

whose particulars are given in the statement below, hereby nominate the person(s) mentioned below to receive the gratuity payable
after my death as also the gratuity standing to my credit in the event of my death before that amount has become payable, or having
become payable has not been paid and direct that the said amount of gratuity shall be paid in proportion indicated against the
name(s) of the nominee(s)

2. I hereby certify that the person(s) mentioned is/are member(s) of my family within the meaning of clause (h) of section (2) of the
Payment of Gratuity Act, 1972

3. I hereby declare that I have no family within the meaning of clause (h) of section (2) of the said Act.

4. (a) My father/mother/parents is/are not dependent on me.

(b)My husband's father/mother/parents is/are not dependent on my husband.

5. I have excluded my husband from my family by a notice dated the to the Controlling Authority in terms of the proviso to
clause (h) of section 2 of the said Act.

6. Nomination made herein invalidates my previous nomination.

Nominee(s)

Name in full with full address of

Relationship with the employee Age of nominee Proportion by which the gratuity will be shared
nominee(s)
(1) (2) (3) (4)
1.
2.
3.
So
on..
 Statement

1. Name of employee in full :

2. Sex. :
3. Religion :
4. Whether :
unmarried/married/widow/widower
5. Department/Branch/Section where :
employed
6. Post held with Ticket or Serial No., if any :
7. Date of appointment :
:
8. Permanent address

Village Thana Sub-division

Post Office Districts State Kerala

Place:
Date:
Signature/Thumb impression of the employee

Declaration by witnesses

Nomination signed/thumb impressed before me.

Name in full and full address of witnesses. Signature of witnesses.

1. 1.
2. 2.

Certificate by the employer

Certified that the particulars of the above nomination have been verified and recorded in this establishment.

Employer's Reference No., if any. Signature of the employer/officer authorised

Designation
Date: Signature of the employee

*Note.- Strike out words/paragraph not applicable

 NEW HIRE – PERSONAL INFORMATION FORM

Deputee Code Designation Posting Location Date Of Joining Paste Recent Passport Size
Photograph

Channel Mention details of your hiring Reference Reference Cell No.

Important Instructions

1. Mandatory to update all sections in CAPITAL LETTERS.

2. Incomplete form may result in cancellation of Appointment Letter.

A: CANDIDATE DETAILS ( Update Name as on KYC Proof or Education Certificate )

First Name Middle Name Last Name

Date of Birth Gender Marital Status

______ / ___________ / ________

DD MMM YYYY

Blood Group Mobile Alternate Contact Number

Email ID

B : EMERGENCY CONTACT DETAILS

Name of Person to be Contact Relationship Mobile Alternate Contact Number

in Emergency

1
C : FAMILY PARTICULARS

First Name Middle Name Last Name

FATHER Mobile Employment Status Landline with STD Code

First Name Middle Name Last Name

MOTHER Mobile Employment Status Landline with STD Code

First Name Middle Name Last Name

SPOUSE Mobile Employment Status Landline with STD Code

( If Married )

D: OTHER PARTICULARS

Bank Name Bank Branch

Bank A/c Number IFSC Code

Name as on PAN Card PAN Number

If PAN Applied ( Furnish Acknowledgement Number)

E : Paste 3 Additional Passport Size Photographs

2
F: Educational Qualification

Education Level Degree University/Board School/College Year of Passing Rank or %

(B.Sc/B.A/B.Com/MBA/PGDBA) Obtained

10th Std.

12th Std.

Graduate

Post Graduate

Others

G: Previous Experience Summary

Total Experience: ____________________________ FRESHER: ____________________________

Name of the Company Duration ( From – Till Date) Designation Location

Furnish details for two most recent Employers.

Previous MOST RECENT EMPLOYER Previous 2nd MOST RECENT EMPLOYER

Employer Name Employer Name

Client Name (In Client Name (In

case of Third party) case of Third party)

Building Name Building Name

Building & Block Building & Block

Number Number
Address Line 1 Address Line 1

Address Line 2 Address Line 2

Landmark Landmark

City City

State State
Pin code Pin code

3
 Previous MOST RECENT EMPLOYER Previous 2nd MOST RECENT EMPLOYER
Reporting Manager Details Reporting Manager Details
Name Name

Designation Designation

Mobile Mobile

STD Code STD Code

Landline Landline

Official Email ID Official Email ID

Department Department

HR Manager Details HR Manager Details

Name Name

Designation Designation

Mobile Mobile

STD Code STD Code

Landline Landline

Official Email ID Official Email ID

Department Department

Employee Code Employee Code

Date of Joining Date of Joining

DD-MMM-YY DD-MMM-YY
Date of Leaving Date of Leaving
DD-MMM-YY DD-MMM-YY
Reason for Reason for
Leaving Leaving
Net Take Home Net Take Home
Per Month Per Month
Gross CTC Per Gross CTC Per
Month Month
Gross CTC Per Gross CTC Per
Annum Annum
Payout Mode Payout Mode
(Cash / Cheque) (Cash / Cheque)
TICK relevant Industry Type TICK relevant Industry Type
Financial Banking Telecom BPO DST/DSA Financial Banking Telecom BPO DST/DSA

Insurance Self Emp. Any Other Specify Insurance Self Emp. Any Other Specify

4
H: Personal References ( Do Not Update details of SPOUSE or Blood Relationship )

Name Relationship Mobile Email Id

I: Professional References ( Update details of peers or managers with whom you had working relationship )

Name Company Name Designation Mobile Official Email Id

J: Current Address for Communication - Use CAPITAL LETTERS ONLY and fill up all the details.

House Number Tick Current Address Proof

Submitted
Building Name /
Block Number

Address Line 1
Passport
Address Line 2
DL

Address Line 3
Aadhar Card
City
Voter ID
Landmark
Telephone Bill
State
Electricity Bill
Pin Code
Ration Card
STD Code
Registered Rent Agreement
Landline
Bank Pass Book
Alternate
Mobile
Number
Years Months
Confirm Period of Stay at the Current Address

Do you plan to Shift from above mentioned address in

next three months?

Furnish Details of local Police Station

Owned Rented Relative Government If Others ( Please specify )
Accommodation Accommodation
Accommodation
Type

5
K: Permanent Address for Communication - Use CAPITAL LETTERS ONLY and fill up all the details.

House Number
Tick Permanent Address Proof
Building Name / Submitted
Block Number
Address Line 1
Passport
Address Line 2
DL
Address Line 3
Aadhar Card
City
Voter ID
Landmark
Telephone Bill
State
Electricity Bill
Pin Code
Ration Card
STD Code
Registered Rent Agreement
Landline
Bank Pass Book
Alternate
Mobile
Number
Years Months
Confirm Period of Stay at the Current Address

Do you plan to Shift from above mentioned address in

next three months?
Furnish Details of local Police Station
Owned Rented Relative Government If Others ( Please specify )
Accommodation Accommodation
Accommodation
Type

6
 Candidate Declaration

1. Have you ever worked with any vendor or partner for SBI Cards? If Yes, Then Update table 1.1

__________________________________________________________________________________

1.1 – Furnish below mentioned details

Vendor Name
Location
Department
Employee Code
Date of Joining
Date of leaving
Reason for Leaving

2. Please TICK the job profile for which you have been hired.

Tele-Caller Back Check Caller

Branch Relationship Executive DIP Caller
Field Executive WCP Data Entry
Document Pick Up Team Leader
Unit Manager Deputy Manager
Trainer MIS Executive
Operation Executive If others, please specify

3. That you have not paid any fees or cash for the purpose of recruitment to ( PSA Name ).

( Employee Signature ) ( Date )

…………………………………………………………… …………………………… ..……………………………

Important Note – All Field / Branch / Document Pick up or Store Representative job profiles would require daily visit to Local
Sales office for Application submission and team review.

Consent for Verification

I hereby certify that all details in the Personal Information Form are correct and to the best of my knowledge.
I provide my consent to conduct verification checks as decided by my employer. I accord my consent that
Company can take any disciplinary action upto replacement without any notice pay, in case of any discrepancy
in the verification.
Further I certify that all the copies of KYC Proof and education certificates submitted are Valid & copies of Original Document.

Place: ________________________ Candidate Signature: ________________________

Form Completion Date: ________________________ Candidate Name: _________________________

Document Submission Date: ________________________

7
 PSA Declaration
(To be updated by the PSA SPOC who completed Personal Information Form)

1. I hereby certify and confirm that below mentioned have been followed.

All KYC Proofs validated with Original Current & Permanent address KYC match
Documents. with Personal Information Form
Education Certificate validated with Original KYC copies are visible and Clear
Enclosed Photographs are recent OSV Adherence
Adherence to Joining Kit & Onboarding SLA Adherence to Hiring Policy

2. Tick Documents enclosed

CV
4 recent passport photographs
Latest Education Degree
Latest Education Mark sheet
Appointment Letter Acknowledgement Copy
COC Undertaking and Acknowledgement
NFTE Corrective Action Policy for confirmed Fraud Cases
NFTE Action Policy and Code of Conduct

3. Update details of KYC and ID proof Collected.

Current Address Proof

Permanent Address Proof
ID Proof

4. Furnish Following details

Name of the Person who completed “Personal Information

Form”
TICK Place where joining formalities were Completed :

PSA Sales Site Office: PSA Local branch:

PSA Head Office: Other :

Place: ________________________ PSA SPOC Signature: ________________________

Form Completion Date: ________________________ PSA SPOC Name: _________________________

Document Submission Date: ________________________

8
 Declaration-Cum-Undertaking

Address of the PSA

___________________________
___________________________
___________________________
___________________________

Re: Code of Conduct

Dear Sir,

I am working in your company as a ___________________________ since___________________________. My job profile, inter-

alia, includes offering, explaining, sourcing, and assisting documentation of products and linked services to prospects of SBICPSL.

In the discharge of my duties, I am obligated to follow the Code of Conduct attached to this document.

I confirm that I have read and understood and agree to abide by the Code of Conduct. I further confirm that the HR Person of your
company mentioned below has explained the contents in full to me.

In case of any violation, non-adherence to the said Code, you shall be entitled to take such action against me, as you may deem
appropriate.

Signed on this _____________day of ___________________20 _______

Name: ________________________________________Signature: ______________________________

Agency: ______________________________

Name of the HR :- …………………………………………………………….

Signature ( )
 FOS Code of Conduct Undertaking format
THIS SCHEDULE IV is made part of the Agreement dated [……………………..] between SBI CARDS AND PAYMENT SERVICES PVT. LTD.
(SBICPSL) and…………………………………………………………………….

I…………………………………………………………………………resident
of…………………………………………………………………………………………………………….

……………………………....................................................................................., am aware that my employer ……………………………………

…………………………………….. has entered into an Agreement with SBI CARDS AND PAYMENT SERVICES PVT. LTD on ………………………….
I fully understand that this arrangement imposes certain obligations on its personnel. I hereby confirm that I have reviewed, read
and understood the terms and conditions laid down in the code of conduct and I agree to strictly adhere to the same. I agree
voluntarily to provide this undertaking to ensure my understanding and compliance with these obligations.

1. I understand that I may have access to certain data and documents that may contain confidential information
(“Confidential Information”) of SBICPSL, Confidential Information includes, but is not limited to any information relating to
organizational structure, customer information / data, personnel data, marketing philosophy and objectives, project plans,
business initiatives, systems, designs , processes, product features, financial results, and materials related to same, technology,
customer lists, product development, advertising or sales programs of SBICPSL and any other information which would give SBICPSL
an opportunity to obtain an advantage over their competitors or which SBICPSL is ethically obliged to protect from unauthorized
sources. None of such Confidential Information shall be deemed to be in the public domain.
To enable SBICPSL to protect its confidential information, I agree to safeguard all confidential Information and not to reveal,
transfer or otherwise disclose Confidential Information to any third party. I will not discuss the confidential information at any
public place.

Upon termination of my employment with the employer or otherwise upon my disengagement from the performance of services
for SBICPSL, I agree to destroy or return promptly all Confidential Information to SBICPSL including all copies thereof in whatever
form, including electronic form.

2. I shall perform my services to the best of my abilities in a bona fide manner and shall exercise due diligence and utmost care, in
respect thereof. I will be bound by all the rules, regulations, policies of SBICPSL as promulgated from time in relation to my conduct
of the services.

3. I Shall strictly adhere to the term and condition of the code of conduct.

4. I understand, acknowledge and agree that if I threaten to or breach or fail to observe any of the obligations set forth in this
Undertaking then:
a) SBICPSL will be subject to irreparable harm and I therefore agree that SBICPSL shall be entitled to injunctive relief, damages
and/or any other remedies permitted under law, to ensure and enforce my compliance with these obligations provided, however,
that no specification herein of any particular legal or equitable remedy shall be constructed as a waiver, prohibition or limitation
of any other legal or equitable remedies.
b) My services can be terminated and/or such disciplinary action and/or such legal action taken against me as they may deem fit.

Name of the Associate: ________________________

Date : ___________
 DECLARATION

I, ______________________________ son/daughter/wife of ______________________ having Pan/Voters Id

No……………………..hereby declare :

That I have NOT PAID any sum of money to either an agency or person or Randstad India Limited or its employees for referring a job
and being deputed with the clients.
That Randstad India Limited does not permit nor authorize any agency/person/third party for conducting recruitment on its behalf nor
do they charge any sum of money from a candidate.

That I have not been convicted under any Indian law, and I shall produce a clear antecedent report in this regard as and when required.

I also agree that the information furnished below by me is true to best of my knowledge.

Name of the candidate : _______________________________________________

(In Block capital letters)
Permanent Residential address :
(In Block Capital letters) _______________________________________________
___________________Contact No.: __________________
Current Residential address : _______________________________________________
_______________________________________________
Current Contact Nos. : _______________________________________________
E-mail ID : _______________________________________________
Current Organization’s Name & Address: _______________________________________________
_______________________________________________
_______________________________________________
Current Designation : _______________________________________________
Current Organization’s Phone No.: _______________________________________________
Reference details (of 2 referees):
Referee’s Name : 1) ________________________ 2) ______________________
Designation : _______________________ _______________________
Organisation’s Name : _______________________ _______________________
Phone No. : _______________________ _______________________
E-mail ID : _______________________ _______________________

“I hereby confirm that the placement agency Randstad India Ltd or its employees do not accept any money for recruitment
from the candidates."
I hereby confirm again that Randstad India Limited or any of its employees has not accepted any money from the candidates.

Place: Signature:
Date:
 Rehiring Declaration

I am ____________________ joining in SBI Cards date ______________

Location ___________________ .I hereby declared that I have not been

Worked with SBI Card in any location in past and I am joining as fresh

Candidate for the same. If there is any Deviation or I hidden anything

on above statement by me then I am Responsible for it and I cannot

claim any salary for the same duration Which I have worked for from

Randstad India Pvt Ltd .

Signature Date / Place

 UNDERTAKING

This is to affirm and declare that I have neither paid nor offered to pay any money and/or any
other benefit including of any monetary value to any consultant as regards my employment with
Randstad India Private Limited.

SIGNATURE

FULL NAME

DATE
 Mobile Usage COC
First Instance- A written warning will be issued to the concerned person & copy of the same to
be kept in records.
Second Instance-Complete incentive cancelled.
Third Instance-Termination of the Tele-caller following due process of law & copy of the same
to be kept in records.

NON FTE Action Policy

Action Policy for Staff deputed to SBI Card related processes
Fraud Severity Action
Fabricated Documents
( pertaining to any function/process) High
Signature Forgery High
Misrepresentation of Facts High
Taking Cash/
cheque from Customer High Termination & Black list in Employee Database.
FIR with local police authorities( depending on Fraud
Multiple employment High type)
Application Fraud High
Unauthorized access & use of Banking Infrastructure & system High
Document/ Information collection without customer consent High
Identity Theft & Miss-use of customer Information High
Miss-selling &
Miscommunication Severity
Fee Miscommunication High
Misrepresentation of Features/
Benefits High
Promise of a Credit Limit/
Definitive application approvals High
Withholding & willfully delaying
application processing High
 Action to be taken in case of MIS -Sell
Instances Action Documentation
Training Action Attendance &
1st Acknowledgement to be
Instance Training Intervention shared with sales compliance
Warning Letter to be documented and
2nd shared with
Instance Warning Letter by PSA & 1-0-1 with ASM/RSM/ZSM Sales compliance Team
Confirmation on Incentive Annulment to
3rd be shared
Instance Incentive Annulment + Final Warning Letter with Sales compliance team
Termination Letter to be documented
and scan
4th copy to be shared with Sales
Instance Termination of Service compliance Team

Mis Behavior Severity Action

Any Instance of misbehaviour ( with
customer/ Incident Inverstigation by ASM. If Proven,penalty as
Colleagues/ Stakeholders) High follows :

Creating Non Conducive Work Enviroment Termination of services

NFTE Code of Conduct -

1. This code will apply to all agents and their representatives involved in sales, marketing
and distribution of any financial / payment product of SBI Card.
2. The Agents, Sales Executives/Business Relationship Executive and Tele Marketing
Executive working for the Agencies must agree, in writing, to abide by this code prior to
undertaking any direct sale or marketing operation on behalf of SBICPSL.
3. All agents and their representatives involved in sales, marketing and distribution of any
financial / payment product of SBI Card must mark their attendance in Force24 platform
for all days which they have attended/come to office/work.
4. All agents and their representatives should always carry a valid ID Card issued by their
respective Agencies. Such Employees should always be dressed in appropriate formal
attire. Jeans / T-shirt and open sandals are not allowed.
5. All agents and their representatives should refrain from using inappropriate and abusive
language. Intimidation or harassment of any kind, either verbal or physical is strictly
prohibited.
6. All agents shall submit only valid & genuine bills / vouchers (in original, where required)
for any claim for reimbursement.
7. Unless specifically permitted, mobile phones are not allowed inside the office premises.
The mobile phones should be on silent mode & locked in duly assigned drawers/inside
the bag during working hours (except-breaks).
8. No agent should use mobile phones for making any sales related calls unless specifically
authorized.
9. 100% National Do Not Call Registry check must be done on all data called upon by
agents.
10. The lead generation sales call should be made from +140 numbers only.
11. The calling data sheets must be given back to authorized persons every day, post
completion of the Tele-calling process on those sheets.
12. Back Check/Common Call must be done for all applications processed as per approved
script.
13. No Agent or Data Operator or sales team member to hold any application or customer
documents post collection of the same. No applications should be withheld during
month end and all the applications should be submitted for onwards processing within
designated time.
14. No documents from the customers are to be taken by any agent without customer
consent and duly signed and verified. Agents must keep all the customer and company
related information strictly confidential. No agent or Data Operator or sales team
member record, store document or any customer or company data with him and shall
not make copies of or otherwise transfer / email such information to any third party or
his / her own personal ID. Any breach of confidentially of the Customer or company
information, may lead to strict action against the concerned agent and the Agency.
15. No agent shall hold or maintain applications of other banks, unauthorized data, bank
stamps, letterheads etc.
16. No Agent or Data Operator or sales team member should fudge or tamper any
application form, documents, photographs etc. provided by the customers.
17. No Agent or Data Operator or sales team should fudge or tamper any bill.
18. There should be no mismatch in the information in the application form as compared
with documents provided by the customer.
19. All Agent or Data Operator or sales team member should provide information and
documents submitted by customer only.
20. No Agent or Data Operator or sales team member to misuse/unauthorized use of
partner's data, infrastructure or system at any time.
21. There should be No misreporting of numbers/dispatch figures/incentive or any other
relevant information.
22. There should be no condoning of deliberate acts of mis-selling or mis-communication by
any Agent or Data Operator or sales team member during any month. Any such act
should be immediately reported to the concerned authorities.
23. Only those prospects should be contacted who have has expressed their desire to
acquire a SBICPSL product through different modes like website, reference, call center,
branch etc.
24. Agents must help prospect understand SBICPCL products, services, documents
requirements and terms and conditions in a simple manner.
25. Customer must normally be contacted between 10 a.m. – 7 p.m. Avoid calls at a time or
at a particular place if requested by the customer.
26. During the call to the Customer agents to identify themselves as only agents of SBICPSL
while interacting with the customers and state reason of their call.
27. Do not discuss the product and offer other than the prospective customer or person
authorized by the customer on his behalf.
28. Do not mislead the prospective customer on any service /product offered, business or
organization’s name, or falsely represent yourself. Don’t make any false /unauthorized
commitment of behalf of SBICPSL for any facility/service.
 29. No Agent or Data Operator or sales team member should accept or offer any gift(s)/
bribe in cash or kind or any other means to or from prospect to gain favor.
30. Always respect Customer privacy.
31. Do not enter the prospect's residence/office against his/her wishes.
32. Provide your telephone number, supervisor's name or the concerned SBICPSL officer's
contact details, if asked for by the customer.
33. Any communication sent to the prospect shall be only in the mode and format approved
by SBI Card.
34. OTP or mobile App code must be taken only from customers while application sourcing.
35. Under no circumstance’s agent can use his own phone number or that of a family
member/colleague for completing the QDE process. Any such issue if reported shall be
treated as a serious breach and necessary consequence management shall be invoked.
36. Agents will never use the name of SBI Card or SBI (May be used the name / brand of PSA
vendor / partner’s client) in any capacity on any media or platform and for addressing
grievances will write only to respective employer HR or grievance redressal authorities
not to the SBI Card or SBI (PSA vendor / partner’s client) officials at any level.
37. It is mandatory to handover any device / assets or company belongings back to the local
authorities available at Centre or Locations.
38. In case of rehire, agent must use newly issued ID card not the previously given and not
surrendered at the time of separation.
39. All employees of the Agency shall at all times must abide by highest standards of integrity
and ethics while applying for, using and closure of any Client’s payment/financial product
(including Credit Cards) irrespective of the capacity in which they hold such product. All
information and documents etc. submitted or shared for availing such products shall be
accurate and devoid of any errors, inaccuracy, fabrication or misrepresentation. In the event
any such misconduct is detected, then necessary action as per applicable law, code of conduct
shall be undertaken.

The Code of Conduct declaration of to be undertaken from the NFTEs

I_______________ resident of _________________ undertake and confirm that I am

aware that my employer, ____________________________________________________

……………………………………………………………… has entered into an Agreement
with________________________________________ (SBI Card) ___________________. I fully
understand that this Agreement imposes certain obligations on the personnel. I agree
voluntarily to provide this undertaking to ensure my understanding and compliance with these
obligations.
1. I understand that I may have access to certain data and documents that may contain
confidential information (“Confidential Information”) of SBI Card, Confidential Information
includes, but is not limited to any information relating to organizational structure, customer
information / data, personnel data, marketing philosophy and objectives, project plans,
business initiatives, systems, designs , processes, product features, financial results, and
materials related to same, technology, customer lists, product development, advertising or
sales programs of SBI Card and any other information which would give SBI Card an opportunity
to obtain an advantage over their competitors or which SBI Card is ethically obliged to protect
from unauthorized sources. None of such Confidential Information shall be deemed to be in the
public domain.

To enable SBICPSL to protect its confidential information, I agree to safeguard all confidential
Information and not to reveal, transfer or otherwise disclose Confidential Information to any
third party. I will not discuss the confidential information at any public place.

Upon termination of my employment with the employer or otherwise upon my disengagement

from the performance of services for SBICPSL, I agree to destroy or return promptly all
Confidential Information to SBICPSL including all copies thereof in whatever form, including
electronic form.

2. I shall perform my services to the best of my abilities in a bona fide manner and shall exercise
due diligence and utmost care, in respect thereof. I will be bound by all the rules, regulations,
policies of SBI Card as promulgated from time in relation to my conduct of the services.

3. I understand, acknowledge and agree that if I threaten to or actually breach or fail to observe
any of the obligations set forth in this Undertaking then:

a) SBI Card will be subject to irreparable harm and I therefore agree that SBI Card shall be
entitled to injunctive relief, damages and/or any other remedies permitted under law, to
ensure and enforce my compliance with these obligations provided, however, that no
specification herein of any particular legal or equitable remedy shall be constructed as a waiver,
prohibition or limitation of any other legal or equitable remedies.

b) My services can be terminated and/or such disciplinary action and/or such legal action taken
against me as they may deem fit.

4. I further agree and understand as below:

a. General:

i. I have / shall have a thorough and clear understanding of its key responsibility areas and any
business specific requirements, including the agreed SLAs and the service requirements.

ii. I shall complete all trainings, induction programmes and orientation sessions that SBI Card or
my employer may conduct in relation to the services to be performed by the NFTEs.

iii. As per the business requirements given to me, I shall identify myself as a contractor / agent
of SBI Card while interacting with any customer or any other SBI Card stakeholder.

Format of the Code of Conduct declaration of to be undertaken from the NFTEs

iv. I shall carry a valid Identity card issued by my employer.

v. I shall not use any inappropriate and abusive language.

vi. I shall adhere to all applicable policies and processes of SBI Card, while performing their
duties.

vii. I shall take good care of the physical assets / resources provided by SBI Card, including
Desktops, laptops, mobile phones.

viii. I shall ensure strict confidentiality of any or all confidential and proprietary information /
documents / data of SBI Card (please refer to the section C below for more detailed
responsibilities of the NFTEs in this regard).

i. I shall adhere to an appropriate dress code.

ix. I shall take due care of the SBI Card property and ensure that no damage is caused to such
property.

Name Of the NFTE: ________________________

Function:

Signature _______________________

Date: ___________