Bhagyashree Dahare
Phone: 8308762993
Location: Pune
Email Id: [email protected]
Career Objective:
Seeking a challenging position in an organization that offers me a consistently positive atmosphere to
enhance my skills for mutual growth.
Working Experience:
• Company: Customer Support Executive Vflyorion Technology Pvt. Ltd. Nagpur One year
experience February 2024 – April 2025
• Roles And Responsibilities: • Problem Solving & Issue Resolution: Adept at analyzing customer
problems and delivering quick, effective solutions while meeting SLAs.
• Communication Skills: Strong verbal and written communication used to explain complex issues in
simple terms.
• Product Knowledge: In-depth understanding of company services and product features to assist
customers efficiently.
• Conflict Management: Skilled at de-escalating customer complaints and turning negative
experiences into positive outcomes.
Qualification:
Qualification Institute Percentage
B.E Sant Gadge Baba Amaravati University 78%
12th Sant Gadge Baba Amaravati University 62%
10th Sant Gadge Baba Amaravati University 66%
Technical Skill:
• Knowledge of Laptop, Desktop, Printer Network Hardware Components Installation, up
gradation and Troubleshooting.
• Work on Experience of Windows 8, Windows 10 & 11 Installation, Customization and
Administration.
• Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and
Configuration.
• MS Outlook Configuration, Backup and Restore Process.
• Remote Management through Team Viewer, VNC & Ammy Admin to solve Windows and
Software Installation.
• Installation of various software, Application and Utilities.
• ITIL V3 Trained.
Key Attributes:
● Sense of commitment & knowledge enables me to execute my tasks efficiently.
● Quality of being a good team player enables me to adjust in different situations and adapt to
different environments easily
Self-confidence, good communication skills and Leadership quality Comfortable to work in different
shifts and 24 / 7 environment.
Nature Of Job ;
• Working as Service Desk Profile.
● Provide Service Desk support to approx. 245 corporate users’ Handle a team of 3 IT Support
Engineers Answering phone calls, Obtain necessary information from users to adequately
describe the request or problem reported and put it into the tracking tool.
● Monitored and executed all end user calls related to IT Services.
● All mails to be read thoroughly and replied to all the concerned in case of escalation.
• Generating the tickets and aligning the Engineer of Concerned Team to solve the issue
encountered.
• Coordinating with engineer, as well as with user for the update of the call.
• Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot
the issue.
• Taking the user acknowledgement before closing the ticket ID.
• Check and generate the Daily call report, Monthly call report.
• Interacting and escalate issue with senior and follow end to end resolution.
• Coordinate and manage relationships with vendors that provide hardware, network and other
support.
• Maintaining hardware and software Inventory and follow all IT documentation process.
• Knowledge and work close with service desk & ticketing software tools like remedy, footprint.
Personal Details :
• Name : Bhagyashree Dahare
• Date Of Birth : 08-08-1997
• Language Known : English, Hindi, Marathi
• Permanent Address : Gondia Maharashtra Pin Code: 441601
Declaration:
I hereby declare that all information given above is true to best of my knowledge.
Date:
Place: Signature
