AI-Driven Automation in Insurance: Object■Centric
Process Mining with LLMs
Context & Relevance: LLMs are transforming insurance workflows by automating claim
identification, previously a manual bottleneck. Challenges: - Ensuring AI enhances scalability
without workflow disruption - Monitoring interaction between AI and traditional processes Approach:
- LLMs automate claim identification - OCPM analyzes process changes Findings: LLMs improved
efficiency but altered process dynamics—ongoing monitoring is crucial.