KAL-4

TECHNICAL EDUCATION

FRONT-LOADING
AUTOMATIC WASHER

MODEL KHWS01PMT / WH

JOB AID 4317352

 FORWARD
This KitchenAid Job Aid “Ensemble Front-Loading Automatic Washer” (Part No. 4317352),
provides the technician with information on the installation, operation, and service of the Ensemble
Front-Loading Automatic Washer. It is to be used as a training Job Aid and Service Manual. For
specific information on the model being serviced, refer to the “Use and Care Guide,” or “Tech
Sheet” provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the unit.

GOALS AND OBJECTIVES

The goal of this Job Aid is to provide detailed information that will enable the service technician to
properly diagnose malfunctions and repair the KitchenAid Ensemble Front-Loading Automatic
Washer.
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.

WHIRLPOOL CORPORATION assumes no responsibility for any repairs made

on our products by anyone other than Authorized Service Technicians.

Copyright © 2004, Whirlpool Corporation, Benton Harbor, MI 49022

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 TABLE OF CONTENTS
Page
GENERAL ............................................................................................................................... 1-1
KitchenAid Model & Serial Number Designations .............................................................. 1-1
Model & Serial Number Label And Tech Sheet Locations................................................. 1-2
Specifications ..................................................................................................................... 1-3
Pedestal Warranty ............................................................................................................. 1-3
KitchenAid Washer Warranty ............................................................................................. 1-4
INSTALLATION INFORMATION ........................................................................................... 2-1
Installation Requirements .................................................................................................. 2-1
Installation Instructions ...................................................................................................... 2-5
Installing The Washer On The Pedestal ............................................................................ 2-7
PRODUCT OPERATION ........................................................................................................ 3-1
Theory Of Operation .......................................................................................................... 3-1
Customer Interface & Cycle Selection ............................................................................... 3-7
Cycles ................................................................................................................................ 3-8
Options ............................................................................................................................ 3-10
Modifiers .......................................................................................................................... 3-11
COMPONENT ACCESS ......................................................................................................... 4-1
Component Locations ........................................................................................................ 4-1
Removing The Console And The Touchpad/LED Assembly ............................................. 4-2
Removing The Door Lock/Switch Assembly, And The Front
Panel & Bellows ............................................................................................................. 4-4
Removing The Flowmeter .................................................................................................. 4-7
Removing The Detergent Dispenser Motor & Assembly ................................................... 4-8
Removing The Inlet Valves .............................................................................................. 4-10
Removing The Central Control Unit ................................................................................. 4-11
Removing The Interference Filter .................................................................................... 4-12
Removing The Pressure Switch ...................................................................................... 4-13
Removing The Motor Controller ....................................................................................... 4-14
Removing The Temperature Sensor & The Heating Element ......................................... 4-16
Removing The Heating Element Relay ............................................................................ 4-17
Removing The Drain Pump Assembly ............................................................................. 4-18
Removing The Airtrap ...................................................................................................... 4-19
Removing An Interlock Switch ......................................................................................... 4-20
Removing The Drive Motor .............................................................................................. 4-22
Removing The Tub And Basket Assembly ...................................................................... 4-24

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 Page
COMPONENT TESTING ........................................................................................................ 5-1
Pressure Switch ................................................................................................................. 5-1
Detergent Dispenser Motor & Switch ................................................................................. 5-2
Inlet Valve Solenoids ......................................................................................................... 5-2
Door Lock/Switch Assembly .............................................................................................. 5-3
Drain Pump Motor .............................................................................................................. 5-4
Interference Filter ............................................................................................................... 5-4
Heating Element & Temperature Sensor ........................................................................... 5-5
Heating Element Relay ...................................................................................................... 5-5
Drive Motor ........................................................................................................................ 5-6
Interlock Switch .................................................................................................................. 5-6
DIAGNOSTICS & TROUBLESHOOTING .............................................................................. 6-1
WIRING DIAGRAM ................................................................................................................. 7-1
TECH TIPS ............................................................................................................................. 8-1
Manual Door Latch ............................................................................................................ 8-1
Door Plunger ...................................................................................................................... 8-1

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 GENERAL
MODEL & SERIAL NUMBER DESIGNATIONS
MODEL NUMBER
MODEL NUMBER K H W S 01 P MT 0
PRODUCT GROUP
K = KITCHENAID
PRODUCT IDENTIFICATION
H = HORIZONTAL AXIS - DOMESTIC
FEATURE CODE
W = WASHER
FEATURE CODE
S = SUPERBA
SERIES
YEAR OF INTRODUCTION
P = 2004
COLOR CODE
MT = METEORITE
WH = WHITE
ENGINEERING CHANGE (NUMERIC)

MODEL NUMBER (PEDESTAL)

MODEL NUMBER L A B 27 0 0 P MT 0
PRODUCT GROUP
L = Domestic Laundry
PRODUCT IDENTIFICATION
A = Laundry Accessory
FEATURE CODE
B = Pedestal Base
PRODUCT WIDTH
FILLER
FILLER
YEAR OF INTRODUCTION
COLOR CODE
MT = Meteorite, Q = White
ENGINEERING CHANGE

SERIAL NUMBER SERIAL NUMBER (PEDESTAL)

SERIAL NUMBER CS P 42 09793 SERIAL NUMBER C P 01 10001
DIVISION RESPONSIBILITY MANUFACTURING SITE
CS = Schorndorf, Germany C = CLYDE, OH
YEAR OF PRODUCTION YEAR OF PRODUCTION
P = 2003
P = 2003
WEEK OF PRODUCTION
42 = 42ND WEEK WEEK OF PRODUCTION
PRODUCT SEQUENCE NUMBER PRODUCT SEQUENCE NUMBER

1-1
 MODEL & SERIAL NUMBER LABEL
AND TECH SHEET LOCATIONS

The Model/Serial Number label and Tech Sheet locations are shown below.

Model & Serial

Number Label
Location

Tech Sheet Location

(Behind Toe Panel)

1-2
 SPECIFICATIONS
Model Number KHWS01PMT / WH
Color MT = Meteorite, WH = White
Electrical Requirements
Heating Power 1,000W
Max. Current 12A
Rated Current 15A
Voltage 120V
Frequency 60 Hz
Gallons/Normal Cycle 15.8 Gal./60 L
Capacity 19.8 lbs. (9 kg.)
Volume 3.7 cu. ft. (IEC equivalent)
Max. Spin Speed 1150 RPM
Dimensions
Height 37.4″ (950mm)
Height (Feet Extended) 38.2″ (970mm)
Width 27″ (686mm)
Depth 30.3″ (770mm)
Weight 245 lbs. (111kg.)
Installation Options Pedestal
Stackable
Programs
Program Selector Rotary 12 Programs
Temperature Selector Button (5 levels)
Spin Speed Button (5 levels)

PEDESTAL WARRANTY
FULL ONE YEAR WARRANTY ON MECHANICAL PARTS
For one year from the date of purchase, when this Pedestal is installed with the listed washer or
dryer and operated according to the instructions provided in the washer or dryer Owner’s Manual
or Use and Care Guide, supplier will repair or replace any of its mechanical parts if defective in
material or workmanship.

WARRANTY RESTRICTION
If the Pedestal is subject to other than private family use and or used with any other product than
those listed in the installation instructions, the warranty is null and void.

1-3
 KITCHENAID WASHER WARRANTY
TWO-YEAR FULL WARRANTY
For two years from the date of purchase, when this washer is operated and maintained according to instructions
attached to or furnished with the product, KitchenAid will pay for replacement parts and repair labor costs to
correct defects in materials or workmanship. Service must be provided by a KitchenAid designated service com-
pany.

THIRD THROUGH FIFTH YEAR LIMITED WARRANTY

ON MOTOR AND CENTER POST ASSEMBLY BEARINGS
For the third through fifth year from the date of purchase, when this washer is operated and maintained accord-
ing to instructions attached to or furnished with the product, KitchenAid will pay for replacement parts for the
motor and center post assembly bearings if defective in materials or workmanship.

THIRD THROUGH TENTH YEAR LIMITED WARRANTY ON TOP AND

CABINET ASSEMBLY, GEARCASE ASSEMBLY, AND OUTER TUB
For the third through tenth year from the date of purchase, when this washer is operated and maintained accord-
ing to instructions attached to or furnished with the product, KitchenAid will pay for replacement parts for the
following components if defective in materials or workmanship: the top and cabinet assembly due to rust; any
part of the gearcase assembly; the outer tub should it crack or fail to contain water.

LIFETIME LIMITED WARRANTY ON STAINLESS STEEL WASH DRUM

For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to
or furnished with the product, KitchenAid will pay for replacement parts for the stainless steel wash drum should
it chip or rust due to defects in materials or workmanship.

KitchenAid will not pay for:

1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace
house fuses or correct house wiring or plumbing.
2. Repairs when your washer is used in other than normal, single-family household use.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, in-
stallation not in accordance with local electrical and plumbing codes, or use of products not approved by
KitchenAid.
4. Any labor costs during the limited warranty periods.
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.
6. Pickup and delivery. This product is designed to be repaired in the home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
8. In Canada, travel or transportation expenses for customers who reside in remote areas.

KITCHENAID AND KITCHENAID CANADA SHALL NOT BE LIABLE

FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so
this exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also
have other rights which vary from state to state or province to province.
Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized
KitchenAid dealer to determine if another warranty applies.
If you need service, first see “Troubleshooting” in the Use and Care Guide. Additional help can be found by
checking “Assistance or Service” in the Use and Care Guide, or by calling our Customer Interaction Center at
1-800-422-1230, from anywhere in the U.S.A. or write: KitchenAid Brand Home Appliances, Customer Interac-
tion Center, 553 Benson Road, Benton Harbor, MI 49022-2692. In Canada, call KitchenAid Canada at 1-800-
807-6777.

1-4
 INSTALLATION INFORMATION
INSTALLATION REQUIREMENTS
TOOLS AND PARTS OPTIONAL PEDESTAL
Assemble the necessary tools and supplies A pedestal (LAB2700PMT/LAB2700LQ) may
before beginning the washer installation. The be purchased separately for this washer. This
parts supplied are in the washer basket. pedestal will add about 13″ (33 cm) to the
Tools needed for connecting the water inlet height of the unit for a total vertical height of
hoses approximately 51″ (130 cm).
• Pliers (that open to 1-9/16″ [39.5 mm])
• Flashlight (optional)
Tools needed for installation
• Open end wrench 5/8″ (17 mm) and
1/2″ (13 mm) Optional Pedestal
• Level
• Wood block (2″ x 4″) OPTIONAL STACK KIT
• Ruler or measuring tape To stack your washer and dryer, you will need
Parts supplied to purchase Stack Kit, Part Number 8541503.
LOCATION REQUIREMENTS
Selecting the proper location for the washer
improves performance, and minimizes noise
Beaded Strap Transport Bolt Hole Plug (4)
and possible washer “walk.”
Alternate parts The washer can be installed under a custom
counter, or in a basement, laundry room, closet,
If You Have You Will Need To Buy or recessed area (see “Drain System”).
Laundry tub or standpipe Sump pump system (if not already Companion appliance location requirements
taller than 96″ (2.4 m) available). should also be considered. Proper installation
Standard 20 gal. (76 L), 30″ is your responsibility.
Overhead sewer (76.2 cm) tall drain tub or utility
sink and sump pump (available from You will need
local plumbing supplier).
Siphon break, #285834; additional
• A water heater set to deliver 120°F (49°C)
Floor drain drain hose #8318155; and water to the washer.
connector kit #285835. • A grounded electrical outlet located within
Drain hose too short Drain hose extension kit #285863. 5 ft. (1.5m) of where the power cord is
Water faucets beyond 2 longer water fill hoses: 6′ (1.8 m) attached to the back of the washer (see
reach of fill hoses #76314, 10′ (3.0 m) #350008.
“Electrical Requirements”).

Continued on the next page.

2-1
• Hot and cold water faucets located within Custom Undercounter Installation
4 ft. (1.2 m) of the hot and cold water fill The dimensions shown are for the recom-
valves, and water pressure of 20-100 psi mended spacing.
(137.9-689.6 kPa).
• A level floor with a maximum slope of 1″
(2.5 cm) under entire washer. Installing the
39" min
washer on carpeting is not recommended. (99.0 cm)

• A sturdy and solid floor to support the washer

with a total weight (water and load) of 400 1" 27" 1"
(2.5 cm) (68.6 cm) (2.5 cm)
lbs. (180 kg).
Do not operate your washer in temperatures
Recessed Or Closet Installation
below 32°F (0°C). Some water can remain in
the washer and can cause damage in low tem- The dimensions shown are for the recom-
peratures. mended spacing.
Recessed Area Or Closed Installation
Installation Clearances
• The location must be large enough to allow 3"
(7.6 cm)
48 in.2
the washer door to be fully opened. 34"
(310 cm 2 )
(86.4 cm)
• Additional spacing should be considered for
ease of installation and servicing.
• Additional clearances might be required for 24 in.2
(155 cm 2 )
wall, door, and floor moldings. 3"
(7.6 cm)

• Additional spacing of 1″ (2.5 cm) on all sides 1" 31-1/2" 4"

(2.5 cm) (80 cm) (10.2 cm)

of the washer is recommended to reduce 1 2

1. Side view - closet or confined area
noise transfer.
2. Closet door with vents
• Companion appliance spacing should also
be considered. Recessed Or Closet Installation—
Washer On Pedestal
Washer Dimensions
18 min."
27"
(68.6 cm) (45.7 cm)
50-1/2"
(128.3 cm)

38"
(96.5 cm)
1" 27" 1" 1" 31-1/2" 4"
(2.5 cm) (68.6 cm) (2.5 cm) (2.5 cm) (80 cm) (10.2 cm)
1 2
1. Recessed area
2. Side view - closet or confined area

31-1/2"
(80.0 cm)

2-2
Recessed Or Closet Installation— DRAIN SYSTEM
With Stacked Washer & Dryer The washer can be installed using the standpipe
The dimensions shown are for the recom- drain system (floor or wall), the laundry tub
mended spacing. drain system, or the floor drain system. Select
48 in.2 *
the drain hose installation method you need
(310 cm 2 ) (see “Alternate Parts”).
3" (7.6 cm)
Standpipe Drain System—
Wall Or Floor (View 1 & 2)
The standpipe drain requires a minimum diam-
eter standpipe of 2″ (5 cm). The minimum
carry-away capacity can be no less than 17 gal
(64 L) per minute.
3" (7.6 cm)
24 in.2 *
(155 cm 2 ) 1" (2.5 cm)

6" (15.2 cm)

30" min.
(76.2 cm)

76"
(193 cm)
1 2

The top of the standpipe must be at least 30″

(76.2 cm) high and no higher than 96″ (2.4 m)
from the bottom of the washer.
5-1/2"** 1"*** 27" 1"***
(14 cm) (2.5 cm) (68.6 cm) (2.5 cm) Laundry Tub Drain System (View 1)
* Min. top and bottom air openings for closet door.
** External exhaust elbow requires additional space.
The laundry tub needs a minimum 20 gal.
*** Wall, door and floor molding may require (76 L) capacity. The top of the laundry tub must
additional spacing.
be at least 30″ (76.2 cm) above the floor.
Cabinet Installation Floor Drain System (View 2)
The dimensions shown are for the recom- The floor drain system requires a siphon break
mended spacing. For cabinet installation with that may be purchased separately (see “Alter-
a door, the minimum ventilation openings in nate Parts ”).
the top are required. The siphon break must be a minimum of 28″
7" (17.8 cm) 7" (17.8 cm) (71 cm) from the bottom of the washer. Addi-
tional hoses might be needed.

9" 28" min.

(22.9 cm) 30" min. (71 cm)
(76.2 cm)

2
1

4" 31-1/2" 1" 1" 27" 1"

(10.2 cm) (80.0 cm) (2.5 cm) (2.5 cm) (68.6 cm) (2.5 cm)

2-3
ELECTRICAL REQUIREMENTS • If codes permit and a separate ground wire
is used, it is recommended that a qualified
electrician determine that the ground path is
WARNING adequate.
• Do not ground to a gas pipe.
• Check with a qualified electrician if you are
not sure the washer is properly grounded.
• Do not have a fuse in the neutral or ground
circuit.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet. GROUNDING INSTRUCTIONS
Do not remove ground prong. For a grounded, cord-connected
Do not use an adapter. washer:
Do not use an extension cord. This washer must be grounded. In the event
Failure to follow these instructions can of a malfunction or breakdown, grounding
result in death, fire, or electrical shock. will reduce the risk of electrical shock by
providing a path of least resistance for elec-
• A 120-volt, 60-Hz., AC-only, 15- or 20-am- tric current. This washer is equipped with a
pere, fused electrical supply is required. A cord having an equipment-grounding con-
time-delay fuse, or circuit breaker, is recom- ductor and a grounding plug. The plug must
mended. It is recommended that a separate be plugged into an appropriate outlet that is
circuit serving only this appliance be pro- properly installed and grounded in accor-
vided. dance with all local codes and ordinances.
• This washer is equipped with a power supply WARNING: Improper connection of the
cord having a 3 prong grounding plug. equipment-grounding conductor can result
• To minimize possible shock hazard, the cord in a risk of electric shock. Check with a
must be plugged into a mating, 3 prong, qualified electrician or serviceman if you are
grounding-type outlet, grounded in accor- in doubt as to whether the appliance is
dance with local codes and ordinances. If a properly grounded.
mating outlet is not available, it is the per- Do not modify the plug provided with the
sonal responsibility and obligation of the appliance. If it will not fit the outlet, have a
customer to have the properly grounded proper outlet installed by a qualified electri-
outlet installed by a qualified electrician. cian.
For a permanently connected washer:
2 This washer must be connected to a grounded
1
metal, permanent wiring system, or an equip-
ment-grounding conductor must be run with
the circuit conductors and connected to the
3 equipment-grounding terminal or lead on the
appliance.
4

1. 3 prong grounding plug

2. 3 prong grounding-type wall receptacle
3. Grounding prong
4. Power supply cord

2-4
 INSTALLATION INSTRUCTIONS
Installing The Washer
REMOVE TRANSPORT SYSTEM 4. Close the bolt holes with the four transport
bolt hole plugs.
WARNING CONNECT THE INLET HOSES
Connect the inlet hoses to the water fau-
Excessive Weight Hazard cets.
Use two or more people to move and Make sure the washer basket is empty.
install washer.
1. Using a pair of pliers, check the tightness
Failure to do so can result in back or of the hose couplings that are attached to
other injury. the washer. NOTE: Do not overtighten the
couplings, or damage to the coupling can
IMPORTANT: Position the washer so that the result.
rear of the unit is within approximately 3 feet 2. Attach the hose with the red color indicator
(90 cm) of the final location. to the hot water faucet, and the hose with
There are 4 bolts in the rear panel of the washer the blue color indicator to the cold water
that support the suspension system during faucet. Screw on the couplings by hand
transportation. These bolts also retain the power until they are seated on the washer.
cord inside the washer until the bolts are re- 3. Using a pair of pliers, tighten the couplings
moved. To remove the bolts: an additional two-thirds turn. NOTE: Do
1. Using a 1/2″ (13 mm) wrench, loosen each not overtighten the couplings, or damage
of the bolts. to the coupling can result.
2. Once the bolt is loose, move it to the center
of the hole, and completely pull out the
bolt, including the plastic spacer covering
the bolt, and the cable attached to the bolt.
The power cord will be attached to all 4
bolts inside the washer.

4. Turn on the water and check the couplings

for leaks.
NOTE: Replace the inlet hoses after 5 years of
use to reduce the risk of hose failure. Record
the hose installation, or replacement dates on
3. Once all 4 bolts are removed, pull the the hoses for future reference. Periodically
power cord through the opening of the rear inspect and replace hoses if bulges, kinks,
panel, and close the hose with the at- cuts, wear, or leaks are found.
tached cap.

2-5
ROUTE THE DRAIN HOSE LEVEL THE WASHER
The drain hose is connected to your washer. Properly leveling your washer prevents exces-
Proper routing of the drain hose protects your sive noise and vibration. To level the washer:
floors from damage due to water leakage. 1. Check the levelness of the washer by
Carefully read and follow these instructions. placing a level on the top edge of the
To prevent drain water from going back into washer, first side-to-side, then front-to-
the washer: back.
• Do not straighten the drain hose, and do not
force excess drain hose into the standpipe.
The hose should be secure, but loose enough
to provide a gap for air.
• Do not lay excess hose on the bottom of the
laundry tub.
If the washer is against a wall, move the
washer out slightly before tipping back. If
the washer is not level, first prop the front
with a wood block (2″ x 4″) and adjust the
feet as necessary; then prop the back and
adjust feet as necessary. Repeat this step
until washer is level.
2. After the washer is level, use a 5/8″ (17
SECURE THE DRAIN HOSE mm) open-end wrench to turn the nuts on
1. Drape the power cord over the washer top. the feet tightly against the washer cabinet.
All 4 feet must be tightened. If the nuts are
2. Secure the drain hose to the laundry tub
not tight against the washer cabinet, the
leg, or to the standpipe with the beaded
washer may vibrate.
strap that is provided.
3. Slide the washer to its final location.
4. Confirm the levelness of the washer.

COMPLETE THE INSTALLATION

1. Check the electrical requirements. Be sure
that you have the correct electrical supply
1 2 3 and the recommended grounding method
If the washer faucets and the drain (see “Electrical Requirements”).
standpipe are recessed, place the hooked 2. Check to be sure all parts are now in-
end of the drain hose in the standpipe. stalled. If there is an extra part, go back
Tightly wrap the beaded strap around the through the steps to see which step was
water inlet and drain hoses. skipped.
NOTE: Do not force excess drain hose into the 3. Check to be sure you have all of your tools.
standpipe. 4. Dispose/recycle all packaging materials.
5. Check to be sure the water faucets are on.
6. Check for leaks around faucets and inlet
hoses.
7. Plug into a grounded 3 prong outlet.

2-6
 INSTALLING THE WASHER ON THE PEDESTAL

23-5/8"
(60 cm)
2-5/8"
18-9/16" (6.7 cm)
(47.2 cm) 27"
(68.6 cm)

13"
(33 cm)

IMPORTANT: Check that all 4 pads are

present as shown. If they are not, do not
install the pedestal, and contact your dealer.

UNINSTALLING THE WASHER 2. Unplug the power supply cord.

3. Slowly loosen the fill hoses at the faucets
WARNING to relieve the water pressure.
4. Remove the “HOT” and “COLD” fill hoses
Excessive Weight Hazard from the back of the washer. Drain water
Use two or more people to move and in the hoses into a bucket.
uninstall washer. 5. Squeeze the ears of the drain hose clamp
Failure to do so can result in back or with pliers to open and slide the clamp
other injury. down the hose. Disconnect the drain hose
from the washer and drain any water in the
IMPORTANT: If the washer is already installed, hose into a bucket.
it must be uninstalled. See Installation Instruc- 6. Pull the washer away from the wall so it
tions that came with the washer for tools re- can be tipped on its back.
quired.
7. Protect the floor with a large piece of
1. Turn off the hot and cold water to the cardboard cut from the pedestal carton.
washer. Lay the washer on its back so that the
cardboard is under the entire lower back
edge of the washer.

2-7
INSTALLING THE PEDESTAL 5. Move the pedestal against the washer
bottom, and slide the pedestal’s keyhole
WARNING slots over the lower two partially installed
screws.
Excessive Weight Hazard Position the pedestal toward the front of
Use two or more people to move and the washer and install the two remaining
install pedestal. hex-head sheet metal screws. Do not
tighten completely.
Failure to do so can result in back or
other injury. Align the sides of the pedestal so that they
are even with the sides of the washer.
1. Open the pedestal drawer, and remove Reach inside the pedestal drawer open-
the envelope taped inside the drawer. ing, and securely tighten all four pedestal
This envelope contains four (4) #12 x 5/8″ screws.
(1.6 cm) hex-head sheet metal screws
that will be used in step 4.
2. Remove the phillips screw from both
drawer slides and save the screws. Re-
move the drawer from the slides and set it
aside. Push the drawer slides back into
the pedestal.

lower screws in
keyhole slots

6. Tip the washer and pedestal assembly

back to an upright position and remove
protective cardboard.
3. Remove the four feet from the washer, but 7. Slide the washer close to its final location.
DO NOT install the feet that were supplied 8. Follow the Installation Instructions that
with the new washer. were supplied with the washer, and finish
4. Partially install the two lower hex-head installing or reinstalling the unit.
sheet metal screws. Leave a space of 9. Locate the 1/4″ hex nut on the top of each
about 3/8″ (1 cm) between the screw head pedestal foot. Reach inside the pedestal
and the bottom of the washer. and use a ratchet or open-end wrench,
Washer Bottom and adjust the feet up or down, as neces-
sary to level the washer and pedestal.

Install Screws

2-8
10. When the washer is level, use a 9/16″ 11. Pull both drawer slides out and reas-
open-end wrench to securely tighten the semble the drawer to the drawer slides
locknuts on all four feet against the pedes- with the two (2) phillips screws you re-
tal. moved earlier. NOTE: Use of the two (2)
dividers is optional.
12. Close the pedestal drawer.

locknut

2-9
— NOTES —

2-10
 PRODUCT OPERATION
THEORY OF OPERATION
INTRODUCTION The flowmeter is also used to introduce addi-
The KitchenAid Ensemble Front-Loading Au- tional water into the tub for higher water levels,
tomatic Washer presents a number of new based on cycle requirements.
features and operating characteristics quite
different from previous models. In addition to
the introduction of front-loading operation, the
washer contains a number of unique operating
features designed to increase clothes cleaning
ability while offering very high water and en-
ergy conservation. Flowmeter
WATER SYSTEM
The water system consists of the hot and cold
water inlet valves, a water temperature sensor,
a water flowmeter and control, and the dis- DISPENSER DISTRIBUTION
penser distribution system along with a tradi- SYSTEM
tional pressure switch. All wash and rinse water is introduced into the
WATER INLET VALVES wash tub through a Dispenser Distribution Sys-
tem located in the top left corner of the washer.
The hot and cold water inlet valves are located
The system consists of a motor that turns a
at the back of the washer. These valves re-
cam gear. The cam follower will divert the
ceive a control signal from the Central Control
incoming water to one or more of the follow
Unit to manage the temperature of incoming
water inlet modes:
water. The temperatures are determined by
the specific wash cycle selected and a tem- • Detergent Dispensing
perature sensor located in the wash tub. To • Bleach Dispensing
improve cleaning of heavily soiled clothing and • Fabric Softener Dispensing
to provide a sanitizing feature, the water tem- • Rinse Dispensing (no additives)
perature can be increased through the use of a
heating element located in the bottom of the Dispenser
Motor
tub.
FLOWMETER
Water flow, or the quantity of water introduced
throughout any cycle, is monitored by a flow-
meter and Central Control Unit. When the
flowmeter registers a maximum of 10.5 gal
(40 L), and the Central Control Unit has not
detected the pressure switch trip, the water Cam
Water Actuator
valves will be shut off and an error code will
Distribution
show in the digital display. Cam
Lever
Follower

3-1
The dispenser drawer has four separate com- The water enters the wash tub through the
partments for adding laundry products to the main inlet tube.
wash load. These compartments are:
1. Prewash Detergent Compartment
2. Main Wash Detergent Compartment
3. Bleach Compartment
4. Fabric Softener Compartment

Main Inlet
Tube

1 3

AIR VENT SYSTEM

2 4
As a safety feature, the washer is designed to
allow fresh air to circulate through the tub. An
inlet vent at the rear of the washer brings air
into the tub. The fresh air is vented through the
dispenser assembly vent tube and out the front
Laundry products are diluted and dispensed of the dispenser drawer cutout.
automatically at the proper time during the
wash cycle. The separator in the Prewash and Air Vent
Main Wash Detergent Compartment can be
moved to accommodate either liquid or pow-
dered detergents.
The drawer release lever can be installed in the Vent Tube
stack position to accommodate stacking a
matching dryer on top of the washer.
Release Lever
Stack Position
Release Lever

Vent Tube

3-2
PRESSURE SWITCH The pressure switch also senses the suds level
in the wash tub. If excessive sudsing occurs,
The pressure switch is located in the top right
rear corner of the washer. This switch senses the washer starts an automatic suds routine.
The display will show the word “Sud.” The
water level in the wash tub. The control signal
automatic suds routine adds additional rinse
from the pressure switch is sent to the Central
Control Unit and is used to determine the and drain operations until the suds level is
reduced.
amount of water introduced into the wash tub
during the wash cycle. If an overfill condition is detected by the pres-
sure switch, the CCU will turn on the drain
pump and attempt to stop filling.

Pressure Switch

3-3
TOUCH PAD/LED ASSEMBLY MOTOR CONTROL UNIT (MCU)
The Touch Pad/LED Assembly is removed as The Motor Control Unit is located inside a
a single assembly and is connected to the plastic control box located in the lower front
Central Control Unit by a ribbon cable. This corner of the washer cabinet. The control box
assembly contains all of the buttons, LEDs and is shown with the access door open.
ribbon cable and printed circuit boards for the
The MCU operates the drive motor at varying
user to operate the washer. This interfaces the
speeds and direction based on inputs received
consumer inputs to the Central Control Unit.
by the CCU to complete the cycle selected.
Ribbon Cable The MCU also monitors a tachometer on the
motor to confirm that the drive motor is operat-
ing at the proper speed and direction.

Touchpad/LED
Assembly

CENTRAL CONTROL UNIT (CCU)

The Central Control Unit is located at the top
rear of the washer and is enclosed in a control
box. There are no serviceable parts inside the
Motor Control Unit
control box. If diagnostic tests indicate any
component of the CCU is defective, the entire DRIVE MOTOR
control box must be replaced.
The drive motor is a three-phase asynchro-
The CCU receives input from the touchpad/ nous induction type that operates at various
LED assembly and directly controls the dis- speeds and direction based on input voltages
penser, drain pump, water inlet valves, door and frequencies. A tachometer on the motor
locking and unlocking solenoids, and heating shaft sends a feedback signal to the Motor
element relay. The CCU monitors the pressure Control Unit indicating the rotation speed and
switch, flowmeter, temperature sensor and door direction.
lock switches.
The CCU sends the customer selection input to Drive Motor
the Motor Control Unit for proper motor opera-
tion.

Central Control Unit

3-4
PUMP MOTOR SUSPENSION SYSTEM
A separate pump/pump motor is used to drain The wash tub is held in position with four shock
the wash tub. absorbers attached to the bottom four corners
of the tub assembly. In addition, the wash tub
is suspended from the top frame of the washer
with two springs attached to the sides of the
unit.
Stability for this suspension system is provided
by three concrete counter weights. Two are
located at the front of the wash tub. One is
positioned at the back of the tub. These counter
weights eliminate the need for the traditional
balance ring.
Pump Motor
Top Front Counterweight
The pump motor is 120 VAC and is attached Spring Spring
directly to the pump. The pump has a cleanout
filter located at the front that allows for the
removal of large objects that may have passed
from the basket.

Large Object
Filter

ECO VALVE
The washer has a specially designed floating
(ball) valve that closes during the wash portion
of the cycle so that 100% of the water and
detergent mixture is used on the wash load. Bottom Front Counterweight
The Eco Valve insures that no water or deter-
Front Shock Absorbers
gent is wasted.

Floating
(Ball) Valve

3-5
HEATING ELEMENT & HEATING ELEMENT RELAY
TEMPERATURE SENSOR A relay is used to turn the heating element on
A heating element is used to increase the water and off. The heating element relay is located in
temperature during certain wash cycles. The the lower right-hand side of the washer cabi-
temperature sensor is used with the heater to net. The CCU operates a solenoid to close the
monitor water temperature in the tub. main relay contacts, providing 120 VAC to the
heating element.
Heating Element

Heating
Element Relay

Temperature
Sensor

INTERLOCK SWITCHES
DOOR LOCK/SWITCH ASSEMBLY The front and rear interlock switches are lo-
The Door Lock/Switch Assembly is located on cated immediately behind the toe and rear
the right side of the door opening. panels of the washer. The switches provide a
grounding circuit to the drive motor and heating
element when either panel is removed for
servicing.
Door Switch

Door Lock
Switches

The assembly contains a solenoid operated

latching mechanism that will electrically lock
the door during a wash cycle.
Door Lock Rear Interlock Switch
Door Switch Switches

3-6
 CUSTOMER INTERFACE & CYCLE SELECTION
Control On - This button must be pressed Soil Level - Changes the length of the wash
before initiating any cycle selection. cycle. “+” will add time to a normal wash cycle;
“–” will shorten a normal wash cycle.
Status Indicators - Show which portion of the
cycle the washer is operating. They also indi- Hold-To-Start - Initiates a wash cycle. Press
cate when additional items can be added to the and hold the START button for one second.
wash cycle and when the controls are locked. OFF/Pause - Pressing this button will allow
Wash Cycle Selector - Selects the various changing any option, or changing a wash cycle
Wash Cycles. Each cycle is designed for differ- after the wash cycle has begun. Press the
ent types of fabric and soil levels (see the OFF/Pause button, select the desired option,
“Preset Cycle Settings”- table on Page 3-9). and press and hold the START button for
1 second. To cancel a cycle and select a new
Display - Provides information, such as the
one, press the OFF/Pause button, select the
time remaining for selected wash cycle and
new cycle, select the desired options, and
various error codes.
press and hold the START button for 1 second.
Control On Display Hold To Start

Status Indicators Wash Cycle Off/Pause

Soil Level
Selector (Change Any Time)

3-7
 CYCLES
Sanitary - Cleans heavily soiled colorfast fab- Rapid Wash - Washes small loads of lightly
rics. This cycle combines a super hot water soiled garments that are needed in a hurry.
temperature and fast speed tumbling to help This cycle combines fast speed tumbling, a
ensure the removal of heavy soils and stains. shortened wash time, and extra high speed
It is recommended that you set your hot water spin to shorten drying time.
heater to 120°F (49°C) to ensure proper perfor-
Delicate - Washes no-iron fabrics in garments
mance during this cycle. The Sanitary cycle
labeled “Permanent Press,” or “Wrinkle Free,”
also helps kill bacteria, even when no bleach is
or that indicate using a “Gentle” cycle on the
used. Extra high speed spin helps shorten
care label. This cycle combines low speed
drying time.
tumbling and low speed spin to reduce wrin-
Whitest Whites - Designed for cleaning loads kling.
of soiled white fabrics with the addition of
Silk - Cleans washable silk garments. (Check
bleach. Hot washing temperatures assure op-
label instructions to make sure that garment is
timal bleach activity. An additional rinse pro-
washable.) This cycle gently tumbles and drains
vides optimal rinse performance to avoid chlo-
without spinning to gently clean garments and
rine residues on your laundry. This cycle com-
minimize wrinkling. Since there is no spinning
bines fast speed tumbling, longer wash time,
action, garments will contain a higher amount
and extra high speed spin to shorten drying
of water at the end of this cycle.
time.
Wool - Cleans washable woolen garments.
Heavy Duty - Washes loads of sturdy, color-
(Check label instructions to make sure that gar-
fast fabrics, and heavily to normally soiled
ment is washable.) This cycle features gentle
garments. This cycle combines fast speed
tumbling and low speed spin to provide opti-
tumbling, longer wash time, and extra high
mum garment care.
speed spin to shorten drying times. If the water
temperature is lower than needed for this cycle, Handwash - Cleans hand-washable and spe-
the heater will warm the water to the optimum cial-care garments. Similar to the way gar-
temperature. ments are hand washed in a sink, the wash
action of this cycle combines periods of low
Normal/Casual - Washes normally soiled cot-
speed tumbling and soaking. The low speed
tons and linens. This cycle combines medium
spin reduces wrinkling.
speed tumbling and high speed spin.

3-8
Soak - Removes small spots of set-in stains on you want from the SPIN SPEED modifier. A
fabrics. This cycle provides a soak time with Rinse/Spin cycle is useful for loads that need
warm or cold water, and then drains the water. rinsing only or for adding fabric softener to a
Extra water, a short tumbling phase for equal load.
distribution of the laundry, and a soaking time Drain/Spin - Drains the washer, or drains and
without basket movement, improves the re- spins a wash load. The spin speed is preset to
moval of set-in stains. Drain without spin as- extra high. If desired, you can reduce the spin
sures gentle treatment, even for delicate ar- speed by selecting the speed you want from
ticles. the SPIN SPEED modifier. NOTE: Loads of
Rinse/Spin - Provides rinse and spin only. synthetics, delicate fabrics, handwashables,
This cycle combines fast speed tumbling and and woolens should be drained with no spin or
extra high speed spin. If desired, you can low spin speed to avoid fabric stress.
reduce the spin speed by selecting the speed

PRESET CYCLE SETTINGS

Soil Level
Cycle Water Temp Spin Speed
(Cycle Time)
Normal
Sanitary Super Hot/Cold Extra High
(1:55)
Whitest Normal
Hot/Cold Extra High
Whites (1:00)
Normal
Heavy Duty Hot/Cold Extra High
(1:15)
Normal/ Normal
Warm/Cold High
Casual (0:40)
Less Soil
Rapid Wash Warm/Cold Extra High
(0:40)
Normal
Delicate Warm/Cold Medium
(0:35)
Normal
Silk Cold/Cold No Spin
(0:26)
Normal
Wool Cold/Cold Medium
(0:30)
Normal
Handwash Cold/Cold Extra Low
(0:30)
Normal
Soak Warm/Cold No Spin
(0:30)
Normal
Rinse/Spin Cold/Cold Extra High
(0:21)
Normal
Drain/Spin N/A Extra High
(0:11)

3-9
 OPTIONS
You can customize your wash by adding “Op- NOTE: The Prewash and Auto Soak options
tions” to your cycle selections. You can add or cannot be selected in the same cycle.
change an option after starting a cycle anytime Auto Soak - For loads of heavily soiled cotton,
before the selected option begins. linen, polyester or nylon with set-in stains.
During Auto Soak, water will be added to the
basket and the laundry will be equally distrib-
uted by a short tumbling phase. Laundry will
then be soaked in phases without basket move-
ment. After soaking, the washer drains without
spinning.
• Add detergent to both the Prewash and Main
Wash compartments of the dispenser drawer.
• Use powdered detergent for the main wash
cycle, because liquid detergent will seep into
the washer during Auto Soak.
• For cycles with hot wash temperatures, the
OPTIONS soak temperature will be set to WARM; oth-
erwise, the soak temperature will be the
same as the wash temperature.
• You can select more than one option for a
cycle. Some options cannot be added to • The Auto Soak and Prewash options cannot
some cycles. be selected in the same cycle.
• If an option is available with a selected cycle, Extra Rinse - Used to ensure the removal of
detergent or bleach residue from garments.
the light for that option will glow when se-
lected. This option provides an additional rinse with
the same water temperature as the first rinse.
• If an option is unavailable with a selected
cycle, there will be a short tone and the light Rinse Hold - Use this option to avoid wrinkling
for that option will not glow when selected. of your laundry when a load cannot be re-
moved from the washer immediately. The wash
Prewash - For heavily soiled loads that need cycle is paused before the final drain and spin
pretreatment. This option adds a 15 minute
phase so that the laundry stays in the rinse
prewash and drain to the main wash cycle.
water until the cycle is continued. This provides
• Add detergent to the Prewash and Main optimal wrinkle care of your wet laundry. The
Wash compartments of the dispenser drawer. door stays locked during the Rinse Hold cycle,
• When using Prewash, do not use liquid de- and the indicator light will flash. Press RINSE
tergent in the Main Wash compartment. Use HOLD to finish the cycle and unload the washer.
powdered detergent for the main wash cycle.

3-10
 MODIFIERS
Preset cycle settings for Water Temperature, Wash/Rinse Temp - Select a water tempera-
Wash/Rinse, and Spin Speed can be changed. ture based on the type of load being washed.
You can change a modifier after starting a Use the warmest water safe for fabrics. Follow
cycle anytime before the selected modifier garment label instructions.
begins. Warm rinses leave the loads dryer than cold
• To change the water temperature, select the rinses. Warm rinses increase wrinkling. In cold
WATER TEMP button until the desired set- climates, a warm rinse makes the load more
ting glows. comfortable to handle. Cold rinses save en-
ergy.
• To change the spin speed, select the SPIN
SPEED button until the desired setting glows. WATER TEMPERATURE GUIDE
• To change the loudness of the End of Cycle Wash Water
Signal, select CYCLE END SIGNAL. Suggested Fabrics
Temperature
Super Hot Sturdy colorfast fabrics
153°F (67°C) Heavy soils
Hot
Whites and pastels
122°F (50°C)
Heavy soils
or above
Warm Bright colors
104°F (40°C) Moderate to light soils
Cold Colors that bleed or fade
77°F (25°C) Light soils

Automatic Temperature Control (ATC) - Elec-

MODIFIERS tronically senses and maintains a uniform wa-
ter temperature. ATC regulates incoming hot
and cold water. ATC is automatically turned
ON when a cycle is selected.
• ATC ensures consistent cleaning.
• To change cycle time, select SOIL LEVEL • ATC works for all wash and rinse tempera-
button. ture settings.

3-11
— NOTES —

3-12
 COMPONENT ACCESS
This section instructs you on how to service each component inside the KitchenAid Ensemble
Front-Loading Automatic Washer. The components and their locations are shown below.

COMPONENT LOCATIONS
Central Control Unit
Inlet Valves Interference Filter
Flowmeter
Pressure Switch
Detergent
Dispenser Motor
& Assembly

Tub Assembly
Door Switch

Door Lock
Basket Switches

Airtrap

Rear Interlock Switch Heating Element

& Temperature
Sensor
Drive Motor

Motor Controller
Heating Element
Relay

Front Interlock Switch

Not Shown: Console
Touchpad/LED Assembly Drain Pump

4-1
 REMOVING THE CONSOLE AND
THE TOUCHPAD / LED ASSEMBLY
5. To remove the console:
WARNING a) Lift the locking tab and disconnect the
ribbon cable connector from the cen-
tral control unit.
b) Remove the ribbon cable from the five
clips.

Electrical Shock Hazard

Touchpad/LED
Disconnect power before servicing. Ribbon Cable
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Remove the three T-20 hex-head torx
screws from the top cover of the washer.
4. Pull back on the cover and release the 5 Clips
tabs in the console from the slots in the
cover, then lift the cover off the unit.

Connector @ DS3

c) Pull the detergent dispenser drawer

Console
out as far as it will go, then press down
Tabs on the release tab, and remove the
drawer from the unit.
Release Tab

Top Cover Screws

Detergent
Dispenser
Drawer

4-2
 d) Remove the T-20 torx screw from the 6. To remove the touchpad / LED assem-
recessed hole of the console. bly:
a) Use a small screwdriver and unsnap
the three top locking tabs from the
touchpad/LED assembly.
b) Starting from the right, unsnap the four
lower locking tabs from the touchpad/
LED assembly, and lift the assembly
from the console. NOTE: If the push-
Console Screw buttons are attached to the assembly,
unsnap them from the old assembly,
e) Press the locking tab on the right rear and install them on the console at their
side of the console, and pull out on the correct locations.
console to disengage the tab from its Touchpad / LED Assembly
slot. Top 3 Locking Tabs

Lower 4 Locking Tabs

Touchpad / LED Assembly

Console Locking Tab

f) Pull out at the bottom of the console FRONT VIEW

and lift it to unhook the top edge from
the cabinet, and remove the console. Touchpad / LED Assembly

BACK VIEW

Lift
Pul
l Ou
t

4-3
 REMOVING THE DOOR LOCK / SWITCH ASSEMBLY,
AND THE FRONT PANEL & BELLOWS
5. Open the washer door.
WARNING Door Lock/Switch Assembly

Bellows

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer. Retaining Wire
3. Remove the top cover and the console 6. Starting at the bottom, use a small screw-
(see page 4-2 for the procedures). driver, and pry the retaining wire from
4. Remove the three T-20 hex-head torx around the front of the bellows. NOTE:
screws from the toe panel and remove the There is a tension spring at the bottom of
panel. the wire that can be separated to remove
the wire.

Tension Spring
Toe Panel

Screws

4-4
7. To remove the door lock/switch as- 8. To remove the front panel and bellows:
sembly: a) Remove the top cover and the console
a) Remove the bellows retaining wire (re- (see page 4-2 for the procedures).
fer to steps 5 and 6 for the procedure). b) Remove the bellows retaining wire (re-
b) Pull the bellows out and remove the fer to steps 5 and 6 for the procedure).
three T-20 torx screws and flat wash- c) Pull the bellows off the lip of the front
ers from the door lock/switch assembly. panel.
d) Remove the door lock/switch assem-
bly (see step 7).

Door Switch
(1 Screw)

Door Lock
Switches
(2 Screws)
Remove Bellows
From Panel Lip

c) Push the switch assembly out of the

front panel and then slide the assem-
bly tabs from the connector holder.

e) Close the washer door.

Switch Assembly Tabs f) Remove the four T-20 hex-head torx
screws from the top and bottom of the
front panel and remove the panel from
Connector
Holder the unit.
Front Panel

Top Screws

d) Disconnect the three wire connectors

from the switch terminals and remove
the assembly.
2-Wire 3-Wire 4-Wire
Connector Connector Connector

Bottom Screws
Door Lock/Switch Assembly

4-5 Continued on the next page.

g) Remove the end of the dispenser tube i) Remove the bellows retainer clamp.
from the bellows.

Dispenser Tube

Remove Bellows
Retainer Clamp

j) Remove the bellows from the front of

the tub.

h) Use a 7mm socket, and turn the bel-

lows retainer clamp screw counter-
clockwise until the clamp is loose
enough to remove from around the
bellows.

Remove Bellows

Bellows Retainer
Clamp Screw

4-6
 REMOVING THE FLOWMETER
3. Remove the top cover and the console
WARNING (see page 4-2 for the procedures).

Flowmeter

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock. 4. Loosen the two clamps and remove the
two hoses from the ends of the flowmeter.
1. Unplug washer or disconnect power.
5. Disconnect the wire connector from the
2. Turn off the water supply to the washer. flowmeter.

Flowmeter

Wire Connector

4-7
 REMOVING THE DETERGENT DISPENSER
MOTOR & ASSEMBLY
4. To remove the detergent dispenser
WARNING motor:
a) Unhook the spring from the end of the
water distribution lever.
b) Carefully pull the cam actuator and the
water distribution lever off the motor
shaft, then pull the water distribution
Electrical Shock Hazard lever off the lever connection pin.
Disconnect power before servicing.
Replace all parts and panels before Disconnect
operating. Spring

Failure to do so can result in death or Pull Off Shaft

electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Remove the top cover and the console
(see page 4-2 for the procedures). Water Cam
Remove
From Pin Distribution Actuator
Lever

c) Remove the two motor screws and

remove the motor from the detergent
dispenser.

Detergent Motor
Dispenser

Motor Screws

4-8
 d) Remove the motor and switch wires c) Use a small screwdriver and raise the
from the wire clip. locking arm so that it clears the tab.
e) Disconnect the two wire connectors Pull the inlet hose connector and rub-
from the motor terminals. NOTE: The ber o-ring out of the detergent dis-
connector with the blue stripe (motor penser.
connector) is installed above the con- d) Loosen the clamp and pull the tub hose
nector with no color indicator (dispenser from the detergent dispenser.
switch connector). e) Remove the main inlet tube from the
bellows.
f) Remove the two screws from the de-
tergent dispenser and remove the dis-
penser from the washer.

Tab
Rubber O-Ring
Locking Arm

Motor (Blue
Stripe)
Disp. Sw.
(No Color) Wire Clip

Tub Hose
5. To remove the detergent dispenser as-
sembly:
a) Remove the front panel from the washer Detergent
(see pages 4-4 and 4-5 for the proce- Dispenser
dure).
b) Remove the detergent dispenser mo-
tor (see step 4).

Screws

Main Inlet
Tube

4-9
 REMOVING THE INLET VALVES
4. Disconnect the four wire connectors from
WARNING the inlet valve terminals.

Disconnect
The 4 Wires
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
5. From behind the washer, remove the inlet
Failure to do so can result in death or
valve screw, then slide the valves to the
electrical shock.
right and unhook them from the panel, and
1. Unplug washer or disconnect power. remove them.
2. Turn off the water supply to the washer.
3. Remove the top cover and the console
(see page 4-2 for the procedures).
Inlet Valves

Inlet Valve
Screw

Rear Of Washer

6. Loosen the clamp and disconnect the hose

from the water valves.

Disconnect Hose

4-10
 REMOVING THE CENTRAL CONTROL UNIT
5. Unlock the two wire clips and remove the
WARNING wires from each of the clips (4 total).
Heating
Door Lock Element
Main Relay
Door Motor Switches
Serial Switch Control Line
Flowmeter Unit
Comm Filter
Link

Electrical Shock Hazard Unlock

Wire Clip
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock. Wire Clip

Pressure Temp. Disp. Drain

1. Unplug washer or disconnect power. Switch Sensor Sw/Mtr Pump
Door Lock
Unlock Solenoids
2. Turn off the water supply to the washer. Wire Clip
Wire Clip Inlet
Valves
3. Remove the top cover and the console
(see page 4-2 for the procedures). 6. Pry up on the two end locking tabs with a
Central Control Unit
small screwdriver and unhook the central
control unit from the washer.

Locking Tabs

4. Remove all of the wire connectors from

the central control unit (see the photo at
the top of the right column). NOTE: Each
connector has a locking arm or locking
tabs that you must release to remove the
connector from the unit.

Central Control Unit

4-11
 REMOVING THE INTERFERENCE FILTER
4. Disconnect the three connectors from the
WARNING interference filter terminals. NOTE: The
green 2-wire connector has a locking arm
at the bottom that you must press to re-
lease the connector.
5. Remove the two T-20 hex-head torx screws
from the interference filter and remove the
Electrical Shock Hazard filter from the washer.
Disconnect power before servicing. T-20 Torx Screws
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Remove the top cover and the console
(see page 4-2 for the procedures).
Interference Filter

2-Wire Black White

Connector Wires

4-12
 REMOVING THE PRESSURE SWITCH
4. Pull the pressure hose off the pressure
WARNING switch inlet.
5. Press on the two locking arms at the
bottom of the wire connector, and pull the
connector off the pressure switch termi-
nals.

Electrical Shock Hazard Wire Connector

Disconnect power before servicing.

Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Remove the top cover and the console
Pressure Hose
(see page 4-2 for the procedures).
Pressure Switch

6. Pry the standoff on the wire channel out of

its chassis mounting hole.
7. Turn the pressure switch 90° counter-
clockwise so that the square locking tab is
aligned with the chassis cutout. Pull the
tab out of the cutout, and remove the
switch.

Wire Channel
Rotate 90° CCW

4-13
 REMOVING THE MOTOR CONTROLLER
4. Open the wiring access door on the front
WARNING of the motor controller housing.
5. Disconnect the four wire connectors from
the motor controller. NOTE: Each connec-
tor has a locking arm or locking tabs that
you must release to remove the connector
from the unit.
Electrical Shock Hazard 6. Cut the wire tie and pull the cut tie out of the
Disconnect power before servicing. slot in the standoff. NOTE: Be careful not
to cut any of the wires in the tie.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
2-Wires
1. Unplug washer or disconnect power.
Grn/Yel
2. Turn off the water supply to the washer.
3. Remove the three T-20 hex-head torx
screws from the toe panel and remove the
panel.
4-Wires Cut
Wire
Tie

3-Wires
Toe Panel

7. Lift the locking tab on the motor controller

housing, and slide the housing tabs for-
Screws
ward as far as they will go.
8. Lift the motor controller housing so the
tabs are out of their chassis slots, and
remove the housing from the washer.

Wiring
Motor Controller Housing
Access
Door

Motor Controller
Lift Housing Tab

4-14
REASSEMBLY NOTE: After reinstalling the
motor controller housing, slide a wire tie through
the slot in the standoff and secure the wires to
the standoff.

Wire Standoff

4-15
 REMOVING THE TEMPERATURE SENSOR
& THE HEATING ELEMENT
4. Use a 13/32″ (10 mm) socket and loosen
WARNING the hex nut on the heating element bracket.
5. To remove the temperature sensor:
a) Disconnect the sensor connector.
b) Pull the sensor out of the heating ele-
ment bracket hole.

Electrical Shock Hazard

Disconnect power before servicing. Pull Out Sensor
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Sensor
1. Unplug washer or disconnect power. Connector
Hex Nut
2. Turn off the water supply to the washer.
3. Remove the three T-20 hex-head torx
screws from the toe panel and remove the
panel.

Ground Wire

Toe Panel Element Wires

6. To remove the heating element:
a) Remove the temperature sensor (see
step 5).
b) Disconnect the element wires and the
Screws green ground wire from the terminals.
c) Pull the heating element and tempera-
ture sensor out of the tub.

Heating
Element

Heating Element & Temperature Sensor

4-16
 REMOVING THE HEATING ELEMENT RELAY
4. Rotate the element relay holder so you
WARNING can access the relay board.
5. Unhook the wires from the holder, then lift
the relay, and unhook it from the slots in
the back of the holder.

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Lift The
1. Unplug washer or disconnect power. Relay To
2. Turn off the water supply to the washer. Remove It

3. Remove the three T-20 hex-head torx

screws from the toe panel and remove the
panel.

Unhook Wires

6. Press the locking arms and disconnect the

Toe Panel wire connectors from the relay.

Screws

Wire
Connectors

Heating Element Relay

4-17
 REMOVING THE DRAIN PUMP ASSEMBLY
4. Raise the drain pump wiring cover and
WARNING disconnect the wire connector.

Wiring Cover

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock. Pump Wire Connector

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
5. Loosen the clamps, and disconnect the
3. Remove the three T-20 hex-head torx
drain and tub hoses from the drain pump.
screws from the toe panel and remove the
panel. 6. Remove the T-20 torx screw from the
drain pump.
7. Slide the drain pump forward in its mount-
ing slots and lift it out of the washer. Do not
remove the rubber washers from the slots.

Toe Panel Drain Hose

Tub Hose

Screws

Torx Screw

Mounting Slot
Drain Pump Assembly

4-18
 REMOVING THE AIRTRAP
WARNING

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Pull the washer away from the wall so that
Airtrap
you can access the rear panel.
4. Remove the twelve T-20 hex-head torx
screws from the rear panel and remove
the panel from the washer.

5. Pull the pressure tube off the airtrap fitting.

6. Remove the T-10 torx screws from the
airtrap.
7. Press the locking arm to unlock the airtrap
and pull it back and off the tub. NOTE:
Replace the rubber o-ring if it is cracked or
worn.

Rear Panel Screw (1 of 12)

4-19
 REMOVING AN INTERLOCK SWITCH
4. Press in on the locking tab. Slide the
WARNING switch holder down in the chassis slots,
and remove it from the chassis.

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before Slide Switch
Holder Down
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
Press Tab In
3. Depending on the interlock switch you are
servicing, remove the front panel (see
pages 4-4 and 4-5 for the procedure), or 5. Remove the wires from the switch holder
the rear panel (see page 4-19 for the clip, and disconnect the wire connectors
procedure). from the switch terminals. NOTE: The top
connector has a locking tab on it.

Wire
Connectors
Switch Holder

Front Panel Switch

Remove Wires
From Clips

Rear Panel Switch

4-20
6. Push out on the locking tabs of the switch
holder, rotate the switch up, and remove it
from the holder.

Rotate Switch Up

Switch Holder

Locking Tabs

4-21
 REMOVING THE DRIVE MOTOR
6. Remove the drive belt from the end of the
WARNING drive motor shaft and then remove the belt
from the drive pulley.

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Pull the washer away from the wall so that
you can access the rear panel.
4. Remove the rear panel from the washer
(see page 4-19 for the procedure).
5. Remove the two T-20 hex-head torx screws
from the bottom brace and remove the
brace.

Drive Pulley Belt Drive Motor

7. Disconnect the green ground wire from
the drive motor frame.
8. Remove the 1/2″ hex-washer-head mount-
ing bolt from the drive motor.
Pivot Stud
Mounting Bolt

Ground Wire

Bottom Brace Drive Motor

4-22
9. Pull the drive motor toward you and re- 10. Cut the drive motor wire tie from around
move the pivot studs from the tub holes; the motor wires and pull the cut tie out of
then turn the motor around so that you can the slot in the standoff. NOTE: Be careful
access the motor wires. not to cut any of the wires in the tie.
11. Press the two locking arms down and
Pivot Stud disconnect the power connector from the
motor.
12. Disconnect the two green ground wires
from the motor terminals.

Power Connector

Wire Tie 2 Ground Wires

4-23
 REMOVING THE TUB AND BASKET ASSEMBLY
8. Remove the T-20 hex-head torx screws
WARNING from the top (and bottom, if not already
done in step 7) braces and remove both
braces from the rear of the washer.

Top Brace
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Remove the detergent dispenser assem-
bly (see page 4-8 for the procedure).
4. Remove the heating element & tempera-
ture sensor (see page 4-16 for the proce-
dures).
5. Remove the drain pump assembly (see
page 4-18 for the procedure).
6. Remove the airtrap from the washer (see 9. Loosen the clamp and pull the end of the
page 4-19 for the procedure). air inlet hose from the tub.
7. Remove the drive motor and belt (see
page 4-22 for the procedure).

Air Inlet Hose

4-24
10. Loosen the clamp and pull the end of the 13. Remove the two rear shock absorbers
drain hose from the tub. from the tub. To remove a shock absorber:
a) Pry the locking tab down with a small
screwdriver.

Align Tabs
With Slots

Drain Hose

11. Remove the three T-20 torx screws from

the drive motor shield and remove the
shield from the bottom of the tub.

Locking Tab

b) Twist the top section so the tabs align

with the slots in the tub.
c) Lower the top of the strut down through
Motor Shield the slot, and rotate the shock absorber
against the floor of the cabinet.
12. Remove the three 1/2″ hex-head bolts Continued on the next page.
from the rear counterweight and remove
the weight.

Rear Counterweight

4-25
14. Remove the screw from the green ground 16. At the front of the washer, remove the six
wire eyelet and remove the wires from the T-20 hex-head torx screws (total) from the
clips in the tub. top front brace and remove the brace from
the washer.

Ground Screw

Top Front Brace

IMPORTANT NOTE: When you remove the

bottom front counterweight in the following
step, be sure to support it with one hand while
you remove the screws with the other hand;
otherwise, the weight will fall, and could cause
Unhook Ground Wire an injury or damage the floor covering.
17. While supporting the bottom front counter-
weight with one hand, remove the three
1/2″ hex-head bolts with the other hand,
and remove the weight.
15. Cut the two wire ties at the front of the tub, 18. Remove the three 1/2″ hex-head bolts
and pull the cut ties out of the standoffs. from the top front counterweight, and re-
NOTE: Be careful not to cut the wires move the weight.
inside the wire ties. Top Front Counterweight

Wire Ties (In Standoffs)

SUPPORT WEIGHT Bottom Front

WHILE REMOVING Counterweight

4-26
19. Using the procedure in step 13, remove 22. Mark the edges of the 23 tub clamps with
the two front shock absorbers from the a pencil so that you can reinstall the clamps
tub. in the same locations later.
20. Lift the tub and basket assembly and un- 23. Use a screwdriver blade, and pry off the 23
hook the two suspension springs, then tub clamps.
remove the assembly from the washer,
and place it front-down on a padded sur-
face so that the back pulley faces up.
NOTE: The suspension springs are in-
stalled in the front slots of the cabinet, as
well as in the tub. Do not use the back
slots; they are used with other models.

Front Slot Front Slot

Front Slots

Tub Clamp

21. Remove the 15/16″ hex-washer nut from

Pencil Marks Screwdriver
the drive pulley and remove the pulley
from the basket shaft.

Drive Pulley Drive Pulley Nut

Tub Clamp Pry Clamp Out

Continued on the next page.

4-27
24. Lift the rear half of the tub off the front half. 26. To replace the heater element wire holder,
25. Lift the basket from the front half of the tub. remove the T-20 torx screw.
27. To replace the tub gasket, pry the gasket
Rear Half Of Tub
out of the slot and remove it. NOTE: The
basket hub is molded into the rear half of
the tub. If it is worn and needs to be
replaced, you will need to replace the rear
half of the tub.

Heating Element
Wire Holder
Basket

Basket Hub

Front Half Of Tub

Tub Gasket

4-28
REASSEMBLY NOTES: 3. When reinstalling the bottom front coun-
1. When reassembliing the tub, install the terweight, first tape the flat nut in place in
metal clips over the flanges of the two tub the tub slot so it does not fall out.
sections with a hammer.

Tub Flanges
Tub Clamp

2. When reinstalling the tub assembly, hook

the two suspension springs into the front
holes of the tub and cabinet.

Front Slot Front Slot

Front Slots

Bottom Front Counterweight Flat Nut

4. When reinstalling the heating element in

the tub, make sure that it is held in place by
the wire holder (see the photo in step 27 on
the previous page).

Heating
Element

4-29
— NOTES —

4-30
 COMPONENT TESTING
Before testing any of the components, perform • Check all connections before replacing com-
the following checks: ponents, looking for broken or loose wires,
• Control failure can be the result of corrosion failed terminals, or wires not pressed into
on connectors. Therefore, disconnecting and connectors far enough.
reconnecting wires will be necessary through- • Resistance checks must be made with power
out test procedures. cord unplugged from outlet, and with wiring
• All tests/checks should be made with a VOM harness or connectors disconnected.
or DVM having a sensitivity of 20,000 ohms- • Unless stated otherwise, make all resis-
per-volt DC, or greater. tance checks by disconnecting the compo-
nent connector at the Central Control Unit
(CCU).

WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

PRESSURE SWITCH 2. Disconnect the hose and wire connector

from the pressure switch.
Pin 1 End 3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the
pressure switch connector pins shown
below. The meter should indicate 0 Ω for
each measurement.
Water Level Setting Test Points
Empty Pins 4 and 6
Suds Detect Pins 1 and 2
Refer to page 4-13 for the procedure for servic- L1 Pins 4 and 5
ing the pressure switch. Overflow Pins 3 and 4
1. Unplug washer or disconnect power.

5-1
 WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

DETERGENT DISPENSER INLET VALVE SOLENOIDS

MOTOR & SWITCH

HOT COLD

Refer to page 4-10 for the procedure for servic-

Refer to page 4-8 for the procedure for servic- ing the inlet valves.
ing the degergent dispenser motor. 1. Unplug washer or disconnect power.
1. Unplug washer or disconnect power. 2. Disconnect the inlet valve solenoid con-
2. Disconnect the detergent dispenser mo- nector from the CCU.
tor and switch connector from the CCU. 3. Set the ohmmeter to the R x 100 scale.
3. Set the ohmmeter to the R x 100 scale. 4. Touch the ohmmeter test leads to the
4. Touch the ohmmeter test leads to the indicated wire connector terminals. The
indicated wire connector terminals. The meter should indicate between 750 and
meter should indicate as follows: 850 Ω.

Dispenser motor at pins 1 and 3 = 1400

to 1600 Ω.
Dispenser switch at pins 5 and 6 = 0 Ω. 7 5 3 1
(Connector viewed From Wire End)

65 3 1
(Connector viewed From Wire End)

5-2
 WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

DOOR LOCK/SWITCH ASSEMBLY 4. To test the door lock/unlock solenoids:

Door Switch Actuator a) Disconnect the connector from the CCU.
b) Touch the ohmmeter test leads to the
indicated connector terminals. The
meter should indicate as follows:
Lock solenoid at pins 1 and 3 = 60 Ω.
Unlock solenoid at pins 2 and 3 = 60 Ω.

Pins 1 & 2
Pins1 - 3
Door Lock Switches 1 2 3
Pins 4 - 7 (Connector viewed From Wire End)
Refer to page 4-4 for the procedure for servic- c) Reconnect the door lock/unlock sole-
ing the door lock/switch assembly. noid connector to the CCU.
1. Unplug washer or disconnect power.
5. To test the door lock main switches:
2. Set the ohmmeter to the R x 1 scale.
a) Turn the washer on and select a cycle.
3. To test the door switch: b) Press START and you should hear the
a) Disconnect the connector from the CCU. door lock solenoids engage.
c) Unplug the washer from the wall out-
b) Touch the ohmmeter test leads to the
let.
two connector terminals. The meter
d) Disconnect the door lock main switch
should indicate as follows:
connector from the CCU.
Door closed = 0 Ω. e) Touch the ohmmeter test leads to the
Door open = infinite (open circuit). indicated connector terminals. The
meter should indicate as follows:
Main switch 1 at pins 4 and 5 = 0 Ω.
Main switch 2 at pins 6 and 7 = 0 Ω.
2 1
(Connector viewed From Wire End)

c) Reconnect the door switch connector

to the CCU. 45 67
(Connector viewed From Wire End)

5-3
 WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

DRAIN PUMP MOTOR INTERFERENCE FILTER

Motor
Terminals

Refer to page 4-12 for the procedure for servic-

Refer to page 4-18 for the procedure for servic-
ing the interference filter.
ing the drain pump assembly.
1. Unplug washer or disconnect power.
1. Unplug washer or disconnect power.
2. Disconnect the wire connectors from the
2. Disconnect the drain pump motor connec-
interference filter terminals.
tor from the CCU.
3. Set the ohmmeter to the R x 10K scale.
3. Set the ohmmeter to the R x 1 scale.
4. Touch the ohmmeter test leads to the
4. Touch the ohmmeter test leads to the two
interference filter connector pins. The
drain pump motor connector pins. The meter
meter should indicate approximately
should indicate 15 Ω.
450K Ω.

2 1
(Connector viewed From Wire End)

5-4
 WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

HEATING ELEMENT & HEATING ELEMENT RELAY

TEMPERATURE SENSOR

Heating
Element
Temperature
Sensor Connector
Refer to page 4-17 for the procedure for servic-
ing the heating element relay.
Refer to page 4-16 for the procedure for servic-
ing the heating element & temperature sensor. 1. Unplug washer or disconnect power.
1. Unplug washer or disconnect power. 2. Disconnect the heating element relay con-
nector from the CCU.
2. Disconnect the wire connectors from the
heating element and temperature sensor 3. Set the ohmmeter to the R x 1 scale.
terminals. 4. Touch the ohmmeter test leads to the two
3. Set the ohmmeter to the R x 1 scale. relay connector pins. The meter should
indicate 15 Ω.
4. Touch the ohmmeter test leads to the two
heating element terminals. The meter
should indicate between 10 and 20 Ω.
5. Disconnect the heating element tempera-
ture sensor connector from the CCU. 2 1
6. Touch the ohmmeter test leads to the two (Connector viewed From Wire End)
temperature sensor connector terminals.
The meter should indicate as shown in the
following chart.
Temperature Results
32°F (0°C) 35.9K Ω
86°F (30°C) 9.7K Ω
104°F (40°C) 6.6K Ω
122°F (50°C) 4.6K Ω
140°F (60°C) 3.2K Ω 2 1
158°F (70°C) 2.3K Ω
203°F (95°C) 1K Ω

5-5
 WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

DRIVE MOTOR INTERLOCK SWITCH

Actuator
1
2
3
4 Refer to page 4-20 for the procedure for servic-
5
ing an interlock switch.
(Connector viewed From Wire End) 1. Unplug washer or disconnect power.

Refer to page 4-22 for the procedure for servic- 2. Disconnect the wires from the interlock
ing the drive motor. switch terminals.
1. Unplug washer or disconnect power. 3. Set the ohmmeter to the R X 1 scale.
2. Disconnect the wire connector from the 4. Touch the ohmmeter test leads to the two
drive motor terminals. interlock switch terminals. The meter
should indicate an open circuit with the
3. Set the ohmmeter to the R x 1 scale. actuator in, and a closed circuit (0 Ω) with
4. Touch the ohmmeter test leads to the the actuator out.
following drive motor terminals. The meter
should indicate between 3 and 8 Ω.
Terminals 1 & 2
Terminals 1 & 3
Terminals 2 & 3
NOTE: Terminals 4 and 5 are for the tachom-
eter.

5-6
 DIAGNOSTICS & TROUBLESHOOTING
DIAGNOSTICS
DIAGNOSTIC GUIDE
WARNING Before servicing, check the following:
Electrical Shock Hazard • Make sure there is power at the wall outlet.
Disconnect power before
servicing. • Has a household fuse blown or circuit breaker
Replace all parts and panels tripped? Time delay fuse?
before operating. • Are both hot and cold water faucets open
Failure to do so can result in and the water supply hoses unobstructed?
death or electrical shock.
• All tests/checks should be made with a VOM
or DVM having a sensitivity of 20,000 ohms
IMPORTANT per volt DC or greater.
Electrostatic Discharge (ESD) • Check all connections before replacing com-
Sensitive Electronics ponents. Look for broken or loose wires,
failed terminals, or wires not pressed into
ESD problems are present everywhere. ESD
connectors far enough.
may damage or weaken the electronic con-
trol board. The new control assembly may • The most common cause for control failure is
appear to work well after repair is finished, corrosion on connectors. Therefore, discon-
but failure may occur at a later date due to necting and reconnecting wires will be nec-
ESD stress. essary throughout test procedures.
• Use an anti-static wrist strap. Connect • Connectors: Look at top of connector. Check
wrist strap to green ground connection for broken or loose wires. Check for wires not
point or unpainted metal in the appliance. pressed into connector far enough to en-
gage metal barbs.
-OR-
• Resistance checks must be made with power
Touch your finger repeatedly to a green
cord unplugged from outlet.
ground connection point or unpainted metal
in the appliance.
• Before removing the part from its pack-
age, touch the anti-static bag to a green
ground connection point or unpainted metal
in the appliance.
• Avoid touching electronic parts or terminal
contacts; handle electronic control board
by edges only.
• When repackaging failed electronic con-
trol board in anti-static bag, observe above
instructions.

6-1
FAILURE/ERROR DISPLAY CODES

DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE

NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT

DETECTED

If after 30 seconds the control does not detect water entering machine, the valves will be
turned off and the error code will be displayed.
OR
If the control has turned the water valves on, and after 8 minutes, the flow sensor has de-
tected 10.5 gallons of water passing through it, but has not detected the pressure switch trip,
the valves will be turned off, and the error code will flash.
Press PAUSE/CANCEL twice to clear the display.

Possible Causes / Procedure

F/H
• If there is no water in the unit:
F - Make sure that both valves at the water source(s) are turned on all the way.
- Check for plugged or kinked inlet hoses or plugged screens in the inlet valves.
H - Verify inlet valve operation.
• If there is water in the unit:
- Verify drain pump operation.
- Verify that the pressure switch hose is in good condition and properly connected to tub
and pressure switch.
1. Verify there is not a siphon problem.
2. Unplug washer or disconnect power.
3. Verify wire harness connections to inlet valves, pressure switch, drain pump, flow meter,
and Central Control Unit (CCU).
4. Check all hoses for possible leaks.
5. Plug in washer or reconnect power.
6. Verify pressure switch operation.
7. Verify flow meter operation by blowing air through the part and measuring the resistance.
8. Verify CCU operation by running a Diagnostic test or any cycle.

6-2
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE

LONG DRAIN

If the drain time exceeds eight minutes, the water valves are turned off and “F/02 ” is flashed.
Press PAUSE/CANCEL two times to clear the display.
NOTE: After four minutes the “Sud” error will be displayed, then four minutes later the “F/02 ”
error code will be displayed..
F/02
Possible Causes / Procedure
F 1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
02 3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.

WATER TEMPERATURE SENSOR ERROR

If during the water heating step in the wash cycle, the water temperature sensor (NTC) value
F/05 is out of range, the “F/05” error code will be displayed.

F Possible Causes / Procedure

1. Unplug washer or disconnect power.
05 2. Check the water temperature sensor. Refer to the “Water Temperature Sensor ” section.
Check connections to the water temperature sensor.
3. Check resistance of heating element, if present on this model. (abnormal = infinity)

DRIVE MOTOR TACHOMETER ERROR

The control is unable to properly detect motor speed and the machine will shut down. If a fail-
ure occurs during high-speed spin, the door will be unlocked after three minutes.

F/06 Possible Causes / Procedure

1. Verify the shipping system including shipping bolts, spacers and cables are removed.
F 2. Unplug washer or disconnect power.
06 3. Check wire harness connections between the drive motor and the Motor Control Unit
(MCU), and between the MCU and the Central Control Unit (CCU).
4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.

6-3
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE

MOTOR CONTROL UNIT ERROR

The main control has detected a short in the Motor Control Unit. If a failure occurs during
high-speed spin, the door will be unlocked after three minutes.

F/07 Possible Causes / Procedure

1. Unplug washer or disconnect power.
F 2. Check wire harness connections between the drive motor and the Motor Control Unit
07 (MCU), and between the MCU and the Central Control Unit (CCU).
3. Plug in washer or reconnect power.
4. Check the MCU by looking for operations of the drive motor.
5. Check the drive motor for powered rotations.

OVERFLOW CONDITION

If the overflow contact on the pressure switch is closed for more than 60 seconds, an Overflow
Condition will occur. In an overflow condition, the door remains locked and the drain pump
runs constantly, even if PAUSE/CANCEL is pressed twice and the display is cleared. Turn off
hot and cold water faucets and unplug the unit before servicing.
F/09
Possible Causes / Procedure
F 1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
09 3. Check wire harness connections to the drain pump, pressure switch, and Central Control
Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Check for drain pump failure.
6. Check the inlet valve for proper shut off.
7. Check the pressure switch for proper operation.

MOTOR CONTROL UNIT (MCU) HEAT SINK THERMAL TRIP

If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector
on the heat sink which will stop motor functions and an “F/10” will be displayed.

F/10 Possible Causes / Procedure

1. Check for proper installation, verify the unit is not located near a source of heat and has
F proper ventilation.
2. Unplug washer or disconnect power.
10 3. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU).
4. Check the drive system for any worn or failed components.
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.

6-4
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE

SERIAL COMMUNICATION ERROR

Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU)
cannot be sent correctly.

F/11 Possible Causes / Procedure

1. Unplug washer or disconnect power.
F 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU).
3. Check the drive system for any worn or failed components.
11 4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted upside down. The wires should
be to the left when facing the MCU connectors.

DISPENSER CIRCUIT ERROR

If the dispenser motor is not able to be driven to its proper position.

F/13
Possible Causes / Procedure
F 1. Unplug washer or disconnect power.
13 2. Check mechanical linkage from dispenser motor to the top of the dispenser.
3. Check wire harness connections to the dispenser motor and Central Control Unit (CCU).
4. Check dispenser motor for powered rotations.

EEPROM ERROR

The Central Control Unit (CCU) receives its data from an EEPROM onboard the CCU. If there
is an error reading this data it will cause this error.
F/14
Possible Causes / Procedure
F • A power glitch may cause this error.
14 1. Unplug washer or disconnect power for two minutes.
2. Verify CCU operation by running a Diagnostic test or any cycle.

MOTOR CONTROL UNIT (MCU) ERROR

If the MCU detects multiple resets or errors during a wash cycle it will go into this error mode.

Possible Causes / Procedure

F/15 1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU).
F 3. Check drive belt.
15 4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.

6-5
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE

CCU / TOUCHPAD / LED ASSEMBLY ERROR

F/21
F/22 This error occurs if the touchpad/LED assembly is not able to transmit/receive data to/from
the central control unit (CCU).
F Possible Causes / Procedure
21 1. Check the touchpad/LED assembly by selecting different cycles and changing the
modifiers and options available to confirm the touchpad/LED is responding.
F 2. Unplug washer or disconnect power.
22 3. Check wire harness connections to the touchpad/LED assembly and Central Control
Unit (CCU).

DOOR UNLOCK ERROR

A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door six
times before displaying the error code.

F/dU Possible Causes / Procedure

• Door lock mechanism is broken.
F • Door switch/lock unit failure.
U 1. Check door switch/lock unit for foreign objects.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the door switch/lock unit and Central Control Unit
(CCU).
NOTE: The door switch/lock unit can be manually unlocked. See “Manually Unlocking The
Door Lock System”.

DOOR LOCK ERROR

A Door Lock Error occurs if the door cannot be locked. It will try to lock it six times before
displaying the error code.
F/dL
Possible Causes / Procedure
F • Door lock mechanism is broken or removed from door.
• Door switch/lock unit failure.
L 1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock unit and Central Control
Unit (CCU).

6-6
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE

SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE)

The Motor Control Unit senses a suds lock condition by analyzing the current draw on the
drive motor. If “Sud ”is displayed a potential Suds Lock is detected. This may signify a bad
pump, an extra heavy load, excessive detergent, or excessive suds.

Possible Causes / Procedure

• If too much detergent was used:
- Run the unit through a Rinse/Spin cycle.
- Run a Normal cycle without adding any detergent.
Sud
This should clear the unit of the excess detergent.
1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump, pressure switch, and Central
Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Plug in washer or reconnect power.
6. Check drain pump.
7. Check the pressure switch.
8. Verify CCU operation by running a Diagnostic test or any cycle.

6-7
DIAGNOSTIC TEST • Push PREWASH OPTION four times
within five seconds. (If PREWASH
The washer must be empty and the control OPTION is not present on this model,
must be in the OFF state before pressing the press RINSE HOLD four times within five
touchpad sequence to start the test. seconds.) C:00 will light up on the display.
Starting the Test Mode If the Starting procedure fails, push the
• Close the door. PAUSE/CANCEL touchpad, then repeat the
• Push CONTROL/ON (if present on this starting procedure.
model). Test Program Control
• Select the DRAIN/SPIN cycle. In order to advance to the next step of the
• Select NO SPIN by pressing the SPIN test procedure, push PREWASH OPTION
SPEED touchpad. touchpad two times. If PREWASH OPTION
is not present on this model, press RINSE
HOLD two times.

Indication Control Action Actuators To Be Checked

C:00 Door locks. • Door lock system

• Flowmeter
C:01 Fill by cold water inlet valve.
• Cold water inlet valve
C:02 Distribution system is set to Prewash position. • Dispenser motor
• Dispenser contact
C:03 Fill by hot water inlet valve. • Hot water inlet valve

C:04 Drum rotates clockwise at wash speed. • Motor

• Motor Control (MCU)
C:05 Heater (if present on this model) is switched ON. • Heater (if present on this model)
Drum rotates clockwise at wash speed. • NTC
If there is not enough water in the tub, the water inlet
valve will be switched ON to achieve the minimum
water volume.
C:06 Drain pump is ON. • Drain pump
C:07 Drum rotates counterclockwise from 35 to 90 rpm • Motor
within 15 seconds. • Motor Control (MCU)
C:08 Drum rotates counterclockwise at maximum speed. • Motor
- If max. speed =EXTRA HIGH, drum speed = • Motor Control (MCU)
>1000 rpm.
- If max. speed =HIGH, drum speed = >800
rpm.

6-8
 Water Temperature Sensor
Be sure to perform the Diagnostic Tests
on the previous page before replacing the 1. Unplug washer or disconnect power.
system components. 2. Disconnect the wire harness from the water
temperature sensor and measure the resis-
Motor Continuity Test tance of the sensor. Use the following table.
An abnormal condition is an open circuit.
1. Unplug washer or disconnect power.
2. Disconnect the wire harness from the motor Temperature Results
and measure the resistance of the motor.
32°F /0°C 35.9 kΩ
Use the following table:
86°F /30°C 9.7 kΩ
Pins Results 104°F /40°C 6.6 kΩ
1 to 2 122°F /50°C 4.6 kΩ
Normal = 6 Ω (approximate) 140°F /60°C 3.2 kΩ
2 to 3
Abnormal = Infinity
1 to 3 158°F /71°C 2.3 kΩ
203°F /96°C 1 kΩ

Manually Unlocking The

Door Lock System
1. Unplug washer or disconnect power.
2. Remove the lower kick panel.
3. Reach up along the inside of the front
and locate the bottom of the door switch/
lock unit.
4. Located on the bottom of the door switch/
lock unit is a teardrop shaped tab.
5. Gently pull the tab down about a 1/4″ or
until a click is heard.
6. The door may be opened.

6-9
CONTROL BOARD REMOVAL To remove the touchpad/LED assembly:
OR REPLACEMENT 1. Unplug washer or disconnect power.
2. Disconnect touchpad/LED assembly wire
IMPORTANT: Electrostatic (static electric- harness from the CCU.
ity) discharge may cause damage to elec-
3. Remove dispenser drawer.
tronic control assemblies.
4. Remove left front screw that was covered
NOTE: Be sure to perform the Diagnostic Tests by the dispenser drawer.
before replacing the control board. 5. Open door, under the center of the touchpad/
To remove Central Control Unit (CCU): LED assembly there is a notch, insert a flat
blade screwdriver in notch to release the
1. Unplug washer or disconnect power. bottom of the touchpad/LED assembly.
2. Remove all connectors from the CCU. 6. On the right hand side behind the touchpad/
3. Place two flat blade screwdrivers under the LED assembly, press tab to release right
left and right tab, on the top of the CCU and side of the touchpad/LED assembly.
slide the CCU forward. 7. Gently pry up and release the top of the
To reassemble CCU: touchpad/LED assembly. This should com-
pletely release the entire touchpad/LED
1. Align the tab on top of the CCU with the
assembly.
notch in the cabinet. Also, align the posts on
the back of the CCU with the hole in the To remove Motor Control Unit (MCU):
back of the cabinet. 1. Unplug washer or disconnect power.
2. Slide the CCU back into place. 2. Remove wire harness cover and discon-
3. Reconnect wire harness. nect the wire harness from the MCU.
3. With a flat blade screwdriver, lift the front
tab up and slide the MCU forward.
To remove line/ interference filter:
1. Unplug washer or disconnect power.
2. Disconnect the three connectors from the
line filter and power cord.
3. Remove the two screws which secure the
line filter to the top brace.

6-10
 POSSIBLE CAUSE/TEST
PROBLEM
NOTE: Possible Cause/Tests must be performed in the sequence shown for each
problem

1. Check that the unit is plugged into a working outlet and for blown fuses.
2. Check for power going to Central Control Unit (CCU) by listening for a click in
WILL NOT POWER the CCU when unit is plugged in. If no click, replace CCU.
UP 3. Unplug washer or disconnect power.
Touchpads do not 4. Check continuity of line cord and line filter.
respond when 5. Check harness connections to CCU.
pressed 6. Plug in washer or reconnect power.
7. Check the touchpad/LED assembly by selecting different cycles and changing
the modifiers and options available to confirm the touchpad/LED is responding.

1. Open and close the door. The door has to be opened between consecutive
wash cycles.
2. Check the door switch/lock unit using the diagnostics (see Diagnostic test).
3. If door is locked, drain the unit.
WILL NOT START
CYCLE 4. Unplug washer or disconnect power.
5. Check the wire harness connections.
6. Plug in washer or reconnect power.
7. Check the touchpad/LED assembly by selecting different cycles and changing
the modifiers and options available to confirm the touchpad/LED is responding.

1. Check for a Fault/Error Code on the display.

2. Press PAUSE/CANCEL button on the touchpad twice.
3. Check the touchpad/LED assembly by selecting different cycles and changing
the modifiers and options available to confirm the touchpad/LED is responding.
4. Unplug washer or disconnect power.
WILL NOT SHUT OFF
5. Check that the drain hose and drain pump filter are clear of foreign objects and
not plugged.
6. Plug in washer or reconnect power.
7. Check drain pump.
8. Verify CCU operation by running a Diagnostic test or any cycle.

1. Press PAUSE/CANCEL button on the touchpad twice.

2. Drain the unit, then check that the drain hose and drain pump filter are clear of
foreign objects.
CONTROL WILL 3. Check the touchpad/LED assembly by selecting different cycles and changing
NOT ACCEPT the modifiers and options available to confirm the touchpad/LED is responding.
SELECTIONS 4. Unplug washer or disconnect power.
5. Check harness connections.
6. Plug in washer or reconnect power.
7. Verify CCU operation by running a Diagnostic test or any cycle.

6-11
 POSSIBLE CAUSE/TEST
PROBLEM
NOTE: Possible Cause/Tests must be performed in the sequence shown for
each problem

1. Verify the unit is level.

2. Verify dispenser drawer is not clogged with detergent.
3. Check water connections to the unit and within the unit. Check for plugged
screen in water source.
WILL NOT DISPENSE 4. Check dispenser motor.
5. Unplug washer or disconnect power.
6. Check harness connections.
7. Plug in washer or reconnect power.
8. Verify CCU operation by running a Diagnostic test or any cycle.

1. Check installation. Verify hot and cold water faucets are open.
2. Check inlet valves.
3. Check water connections to the unit and within the unit. Make sure water supply
hoses are unobstructed. Check for plugged screen.
WILL NOT FILL 4. Plug in washer or reconnect power.
5. Check operating pressure switch.
6. Check drain pump motor.
7. Verify CCU operation by running a Diagnostic test or any cycle.
8. Check under problem “Will Not Dispense.”

1. Verify the unit is level.

2. Check pump drain system. This could indicate a failure to drain.
3. Check operating pressure switch.
OVER FILLS 4. Check pressure switch hose.
5. Verify flow meter operation by blowing air though the part and measuring the
resistance.
6. Verify CCU operation by running a Diagnostic test or any cycle.

1. Check drive belt.

2. Check drive motor.
DRUM WILL 3. Unplug washer or disconnect power.
NOT ROTATE 4. Check wire harness connections.
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.

1. Check drive motor.

2. Unplug washer or disconnect power.
MOTOR 3. Check wire harness connections.
OVERHEATS 4. Check drive belt.
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.

6-12
 POSSIBLE CAUSE/TEST
PROBLEM
NOTE: Possible Cause/Tests must be performed in the sequence shown for
each problem

1. Unplug washer or disconnect power.

2. Check wire harness connections.
3. Check drain pump.
WILL NOT DRAIN 4. Check drain pump motor.
5. Check that the drain hose and drain pump filter are clear of foreign objects.
6. Plug in washer or reconnect power.
7. Verify CCU operation by running a Diagnostic test or any cycle.

1. Remove shipping system.

MACHINE VIBRATES 2. Check installation.
3. Check leveling feet.

1. Check that the inlet hoses are connected properly.

2. Unplug washer or disconnect power.
INCORRECT 3. Check the water heater and wire harness connections to it.
WATER 4. Check water temperature sensor for an abnormal condition (see “Water
TEMPERATURE Temperature Sensor”).
5. Plug in washer or reconnect power.
6. Verify CCU operation by running a Diagnostic test or any cycle.

DISPLAY IS See “Failure/Error Display Codes.”

FLASHING

6-13
— NOTES —

6-14
WIRING DIAGRAM

7-1
— NOTES —

7-2
 TECH TIPS
MANUAL DOOR LATCH
To manually unlock the door lock system, 4. Located on the bottom of the door latch
perform the following steps. assembly is a teardrop shaped tab. Gently
1. Unplug the power cord from the outlet. pull the tab down approximately 1/4″, or
until a click is heard.
2. Remove the lower toe panel.
5. The door may now be manually opened.
3. Reach up along the inside of the front
panel and locate the bottom of the door
latch assembly.

DOOR PLUNGER
A manual door plunger (child safety device) is To activate the child lock feature, insert a coin
available to prevent door closure. When the in the plunger slot, and rotate it counterclock-
plunger is in the OUT position, it prevents the wise until the button pops out (left photo). To
door from latching. deactivate the child lock feature, press the
button in, and rotate the coin clockwise until it
locks (right photo).

Child Lock Activated (Button Out) Child Lock Deactivated (Button In)

8-1
— NOTES —

8-2
 PRODUCT SPECIFICATIONS
AND
WARRANTY INFORMATION SOURCES
IN THE UNITED STATES:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:

FOR WHIRLPOOL PRODUCTS: 1-800-253-1301

FOR KITCHENAID PRODUCTS: 1-800-422-1230
FOR ROPER PRODUCTS: 1-800-447-6737

FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:

THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870

HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN

AUTHORIZED SERVICER

FOR LITERATURE ORDERS:

PHONE: 1-800-851-4605
FOR TECHNICAL INFORMATION AND SERVICE POINTERS:
www.servicematters.com

IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:

1-800-461-5681

FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:

THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791

HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN

AUTHORIZED SERVICER