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Consumers have the right to basic
needs such as adequate food,
clothing, shelter, health care,
education, and sanitation
Consumers have the right to
choose products from a wide
array of goods.
Right to redress is the consumer’s
right to acquire knowledge and
skills to become an informed
consumer.
Right to information is the
consumer’s right to be protected
from dishonest or
misleading advertising or
labeling.
Consumers have the right to live
and work in hazard-free
environment that allows
them to live with dignity and
their well-being assured.
Consumer Act of the Philippines
- a law that protects the interest of
the consumer, promotes general
welfare, and establishes standards
of conduct for business and
industry.
Bureau of Food and Drugs (BFAD)
1. Serves as DOH key regulatory agency and
implementer of the country’s food control
system
2. Ensures safe and good quality processed food, drug,
and cosmetics
3. Regulates production, sale and traffic of food, drug,
and cosmetics
4. Protects the health of the consumers and handles
consumer complaints
Department of Health (DOH)
1. Provides national policy direction and develops
national plans, technical standards
and guidelines in health
2. Regulates all health services and products
3. Inspects establishments that dispense food
4. Adopts measures to ensure the quality of meat,
milk products, cosmetics, and other
consumer goods
Department of Trade and Industry (DTI)
1. Serves as the primary coordinative, promotive, facilitative,
and regulatory arm of the
government for the country’s trade, industry, and investment
activities
2. Ensures the quality and safety of products
3. Checks the warranty and price tags of products
4. Monitors advertisements and retail ways in order to prevent
any deception of
consumer
5. Guaranties consumer welfare and protection
International
Organizations
International Food
Protection Institute (IFPI)
- ensures food protection
through policies and practices
for a safer global food supply.
Food and Drug
Administration (FDA)
- protects and promotes public
health through
control and supervision of food
safety.
World Health
Organization (WHO)
- directs international health
within the United Nation’s
System and to lead partners
and global health responses.
FIND ME!
Read the following situations
carefully and identify what
particular consumer’s
right is violated.
Choices
Right to safety Right to choose
Right to redress Right to consumer
Right to basic education
needs Right to safety
Right to Right to a healthy
representation environment
1. Mario is a 15-year-old out-of-school youth.
He planned to enroll in the Alternative
Learning System (ALS) but he was not
accepted because he was caught smoking
many times.
2. Kevin is fond of promos offered in big
groceries. When Kevin went to his favorite
grocery, he bought one box of canned goods
for a very low price. He later discovered that
the canned goods already expired.
3. Mrs. Sandoval works in a big company. Marie, an
Insurance Agent, is a close friend of hers. One day,
Marie asked Mrs. Sandoval to visit her at home to
introduce the insurance products. While she was
introducing her products, she started to give negative
comments about other insurances.
4. During Christmas, XYZ Merchandize offers
clearance sale. After knowing about the big sale, the
students went to the store to buy goods. While they
were looking for some items, a saleslady told them that
they were not allowed to choose items in the second
floor.
5. Government formulates
policies without consultation
from consumers group.
6. Angelo longs to own an external drive.
After three months of saving enough money to
buy it, he finally owned one. He bought it from
a department store. Before leaving, he
made sure that it has warranty certificate.
7. Toti was suffering from severe
cough for one week. He went to a
clinic for his check-up. He was given
bottled medicine without label.
8. Bagani Marikit is a far-flung barangay. It serves
the people by giving free water. One day, the people
in the barangay got sick after drinking water. It was
found out that the water was contaminated with a
certain chemical from the discharge of the factory
nearby.
1. Right to basic needs 5. Right to representation
2. Right to safety 6. Right to redress
3. Right to information 7. Right to consumer
4. Right to choose education
8. Right to a healthy
environmen
h an
T fokr yo
liste ning u
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