Mohamed Abd alrahman Alfaki
Muscat - Oman
[email protected] |
Mobile: +9687810942
Mohamed Alfaki Curriculum Vitae
Professional Profile
▪ Extensive experience in installation, administration, and networking in various environments
▪ Thorough knowledge of Windows Vista; Windows 2000 Server; Windows Server 2003; Windows Server
2008, Windows Server 2012 ; TCP/IP; Ghost; Acronis: Backup software
▪ Supervise and operate the organization’s ERP systems through implementation best practices
installing, configuring, patching, upgrading, and maintaining the company’s investments in the chose
ERP technologies)
▪ Active Directory Services; Active Directory Console; DHCP; and DNS
▪ Monitor Networks & systems infrastructure
▪ Developing & maintaining a new backup/disaster recovery procedure for the data
▪ Extensive documentation and training experience
▪ Successful project and technical team leader and motivator
▪ Troubleshooting skills on system, hardware and network
▪ Provided computer help desk support via telephone communications with end-users.
▪ Performed diagnostics and troubleshooting of system issues, documented help desk
tickets/resolutions, and maintained equipment inventory lists.
Other Tasks:
▪ Troubleshooting system problems
▪ Help desk support
▪ Security administration
▪ Database backup schedules
▪ Manage and communicating maintenance schedules
▪ Managing interfaces to and from other systems
▪ Performing system upgrades
▪ Assist with training needs
▪ Installation and configuration IP cameras with software installation;
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- The cameras cover corrected positions of the CCTV cameras to ensure all angles.
- Assured that the machines of the CCTV are in good working condition.
- Changed and replaced cameras that broke down.
- Trained the staff who are assigned to operate the CCTV machines.
- Assured that all parts required are available at all times.
▪ Run after troubleshoot and help desk for our client and submitted projects
▪ Solve hardware, software for LAN & telephony problems of the regional offices on time through
telephone call or immediate / scheduled visits
▪ Configuration all access control devices such Attendance and leave system for employees
▪ Web Designing: Adobe Dream weaver, HTML, CSS
Operating Systems: Windows Vista; Windows XP; Windows 7, 10
Microsoft Servers: Windows Server 2003; Windows Server 2008; 2012; Microsoft Exchange 2003;
Microsoft Exchange 2007
Software: MS Office 2007, 2010; Norton Utilities; Symantec Ghost; Real VNC, Email
(Microsoft Exchange)
Virtualization: VMware
Networking:
▪ Installing a complex, custom IT solution with workstations, users, servers and networking equipment
▪ Using a variety of operating systems and server software Implementing business IT systems with servers,
workstations and network devices
▪ Tackling business-to-business communication solutions, accessing the Internet and other business
networks safely and efficiently
▪ Installing and configure wireless network devices, switches, routers and data protection devices
▪ Ensuring security of stored information and give access to relevant users
Providing system level documentation and diagrams
Education
Associate of Computer Science june2004
University of Near East, Turkish Republic of north Cyprus
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Mohamed Alfaki
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Professional Experience
Ministry of National Defence, General Co-ordination for national service, co-ordination of
information & planning, KHARTOUM
Assistant Systems Administrator
August 2008 to August 2009
▪ Assistant new user to working DNS domain.
▪ Provided computer help desk support via telephone communications with end-users.
▪ Configuration new devices (fingerprint, shared printer, network printer).
▪ Sending daily network wire and wireless reports and regulating server storage space and monitoring
WLAN station.
▪ Creating and managing user account (training and supporting users as needs).
▪ Trouble-shooter and maintenance of network, Implemented and managed IP addressing; configured
TCP/IP addressing on a server.
▪ Prepared and maintained documentation of technologies, standards, and procedures.
Technical Environment Windows environment
Proof of Concept Windows Server 2003, 2000, 2008, 2012
Responsible for: Day-to-day Support on Windows users support; job entails frequent visit to end-user, due to
the nature of the work.
Responsible for maintaining and installing the Servers & PC systems (DNS, AD, DHCP) [Trained new users for
technical support [
Performs daily operations of the LAN (start-up, back-ups, administration of user rights and access, e-mail
services, and monitoring systems logs) [Interfacing service providers and vendor [Extensive experience in
installing PC components, experience in installing application software [virus and systems security
management [Technical Environment: Win2003 server, Win XP (SP 2, 3) [oversight of system security [ Sets up
new received computer equipment and installs software appropriate for specific user need
Systematic Electronics CO, Khartoum
IT Specialist & System Administrator
September 2009 to April2012
Systems Administrator / ERP Coordinator with 3 years’ experience in Information Technology
industry, Responsibilities:
• Assisted with all aspects of ERP system management • Worked help desk and responded to
client inquiries • Coordinated with IT team to develop efficient system operations • Tested
various system upgrades and performed routine maintenance • Updated servers and software
to ensure efficient processing of data • Generated daily, weekly and monthly system
operations report • Ensured that all third party software worked with ERP system.
• Provide technical support for 100 + users and ensure proper maintenance of workstation, printers,
and peripherals.
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• Respond to user services requested and expediently resolved trouble tickets to maximize system
uptime.
• Deploy new workstations and printers, installation operating systems, applications, and drivers,
and configuration network properties and hardware.
• Support disaster recovery plans, performing regular backups and creating Ghost images of
workstations prior to upgrades.
• Trained department staff in the use of company system and applications, providing on-going
support.
• Installation and configuration IP cameras with software installation.
• Supervise and operate the organization’s ERP systems through implementation best practices,
(installing, configuring, patching, upgrading, and maintaining the company’s investments in the
chose ERP technologies).
• Configuration all access control devices such as finger print with them software.
• Solve hardware, software for LAN & telephony problems of the regional offices on time through
telephone call or immediate / scheduled visits.
Technical Environment Windows XP, VISTA, Windows 7
Proof of Concept Windows Server 2003, Windows Server 2008.
Responsible for: Day-to-day support on Windows users support; job entails frequent visit to end-user, due to
the nature of the work.
Altakamol Cement Factory, ATBARA
System & LAN Administrator
April 2012 till April 2015
▪ Managed user accounts, groups, print queues and controlling access rights using Active Directory.
▪ Responsible for managing Citrix Server 4.0 and configuring Citrix clients.
▪ Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
▪ Performed day-to-day administration functions, backup and restoration, file server maintenance.
▪ Supported all remote offices and home-based users using NetMeeting, VNC.
▪ Created images for various divisions for all desktops and laptops using Ghost, Acronis.
▪ Solely responsible for all IT decision making, support and administration at a site of more than 200
‘demanding users’ in a fast paced architectural and engineering environment.
▪ Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers, scanners
and wide format printer.
▪ Maintained technical knowledge in networking area; operating system (Server and PC).
▪ LAN Administration: added users; printers; removed users; controlling access right list.
▪ Monitored server performance.
▪ Responsible for creating, testing PC images using Image Centre and Ghost, Acronis.
▪ Backup administration.
▪ On-Call (24x7).
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Yara Cement Solutions, Khartoum
IT Manager
June 2015 till 2016
▪ Speaking to your management team / clients to find out what they want
▪ Advise clients objectively on where IT might make a difference to the business
▪ Planning the stages of the project and how each affects the business
▪ Co-coordinating the project team
▪ Agreeing costs, timescales and standards to be met and monitoring these through the project
▪ Adjusting the plans where needed
▪ Making sure there is a smooth change over from the old system to the new one
▪ Keeping management and clients updated on progress
▪ Evaluation of each project stage and once completed
Ministry of National Defence, General Co-ordination for national service, co-ordination of
information & planning, KHARTOUM
Co-operate with the IT Security Department
2016 till Now
• Controlling user account with them privileges
• Managing VPN connections and them services “as client linked with main server”
• Monitoring un know traffic
• Training user to use specific software and applications
Umdurman Mining Co
IT Manager
Joined on April 2017 January 2018
Joined company with several protects to build IT department infrastructure with systems, and
IT applications to cover them needs;
Network PROJECT
- Operate VPN “Virtual Private Network” Connection between 2 station and completely
- Wireless connection “Point –to – point with 5, 20 Km
Administration Project
- Domain services “Domain name system DNS “rida. group / umdurmanmining.com /
ridamining.com
with search engine optimization
- Exchange 2010 & Active directory
- File server
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- Tickets system “Help Desk”
- Electronic library through a network
- Upgrade the Previous Operating System & MS Office
- Handling all ERP System issues
The Arab Leasing Company
IT Manager
Joined on January 29-01-2022
- Supervising the testing of new systems and updates on existing systems
- Support and relationship with other departments.
- Daily operation of the company's ERP system and other application systems including daily,
monthly and annual closing operations.
- Install updates to databases as required and monitor database users to ensure data security
and protection.
- Participate in the development of disaster recovery plans and ensure the conduct of work.
- Planning and implementation of the processes of backup and retrieval of databases while
monitoring the growth of database sizes and management of the periodic supervision to
provide storage space required for new data.
- New suggestions for using the IT system to develop the service provided to the company's
customers.
Personal skills and competences
Mother Language Arabic
Other language(s) English fluently, Turkish language medium
Social skills and competences
President of SUDANESE STUDENT COMMUNITY in NEAR EAST UNIVERSITY
Turkish republic of North Cyprus
Computer skills and competences
- Domain, active directory & exchange server.
- Network fundamentals & hardware.
- Network manage & administration.
- Operating Systems XP, server 2003 & 2008 & 2012, WINDOWS 7, and MS OFFICE 2003 –
2007, 2013.
- Hardware (Maintenance & operations of rack / tower servers).
- Security IP camera.
- Attendance and leave system for employees.
- Designed business network building and home network.
Driving license
Omani Valid License.
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Mohamed Alfaki
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