Sheet1

Ticket ID Subject Status Priority Created time Closed time Resolution sta
2167 Request assigClosed Low 2024-07-02 122024-07-02 12Within SLA
2168 Miss email on Closed Low 2024-07-02 152024-07-09 11Within SLA
2170 Huatai - CrowdClosed High 2024-07-03 102024-07-16 10SLA Violated
2171 RE: Huatai - Closed Low 2024-07-03 112024-07-03 14Within SLA
2172 Request assign Closed Low 2024-07-03 152024-07-03 15Within SLA
2173 Request assign Closed Low 2024-07-04 162024-07-04 16Within SLA
2174 Request assign Closed Low 2024-07-08 162024-07-09 11Within SLA
2175 RE: csl MobileClosed Low 2024-07-08 172024-07-09 10Within SLA
2176 FW: Your VM oClosed Low 2024-07-16 102024-07-22 09Within SLA
2177 升级O365电邮 Closed Low 2024-07-16 112024-07-16 17Within SLA
2178 RE: [MUFG Securities
Closed Low 2024-07-16 142024-09-24 17Within SLA
2179 Request assign Closed Low 2024-07-16 172024-07-17 09Within SLA
2180 Request assign Closed Low 2024-07-17 152024-07-17 15Within SLA
2182 User FengyingClosed Medium 2024-07-17 172024-07-18 15Within SLA
2183 Kinetic WiFi faClosed Medium 2024-07-19 122024-08-13 17SLA Violated
2184 FW: KS-AAD: Ex Closed Low 2024-07-19 152024-07-22 09Within SLA
2185 Request asignClosed Low 2024-07-19 172024-07-19 17Within SLA
2186 Request assign Closed Low 2024-07-22 122024-07-22 14Within SLA
2187 MDM configurat Closed Low 2024-07-23 102024-07-29 18Within SLA
2189 Request assign Closed Low 2024-07-23 112024-07-23 11Within SLA
2190 Testing Closed Medium 2024-07-24 142024-07-24 16Within SLA
2191 Re: QNAP NAS Closed Low 2024-07-24 182024-08-07 14SLA Violated
2192 Problem of HPClosed Low 2024-07-25 102024-07-26 16Within SLA
2193 Problem of VieClosed Low 2024-07-25 102024-10-21 15SLA Violated
2194 Email problemClosed Medium 2024-07-25 132024-07-25 14Within SLA
2195 Request assign Closed Low 2024-07-25 152024-07-25 15Within SLA
2196 PC Problem req Closed Low 2024-07-29 102024-08-01 16Within SLA
2198 自動回覆: FW: csl Closed
Mobile ServiceLow
Monthly Statement (23 Feb
2024-07-29 24)
112024-07-29 11Within SLA
2199 Office Apps reClosed Low 2024-07-29 162024-08-08 15SLA Violated
2200 转发: 公共网盘资料覆盖恢复 Closed Low 2024-07-30 102024-08-12 12SLA Violated
2201 Billion Centre Closed High 2024-07-30 122024-08-20 10SLA Violated
2202 Email problemClosed Low 2024-07-31 142024-07-31 16Within SLA
2203 FW: [Error] FaiClosed Low 2024-08-01 102024-08-21 11SLA Violated
2205 Create CrowdSt Closed Low 2024-08-02 092024-08-08 09Within SLA
2206 Restore backup Closed High 2024-08-02 092024-08-05 12SLA Violated
2207 RE: Azure expClosed Low 2024-08-02 092024-08-05 10Within SLA
2208 O365电邮开通 Closed Low 2024-08-06 082024-08-07 14Within SLA
2209 server proble Closed Low 2024-08-08 092024-08-12 12Within SLA
2210 帮忙设置管理外部邮箱 Closed Low 2024-08-08 152024-08-08 15Within SLA
2211 New MS O365Closed High 2024-08-13 192024-08-15 15SLA Violated
2212 Request sync Closed High 2024-08-15 102024-08-15 14Within SLA
2213 System informa Closed High 2024-08-15 152024-08-15 15Within SLA
2215 Request assign Closed Low 2024-08-15 172024-08-15 17Within SLA
2216 is possible to Closed Low 2024-08-16 092024-08-19 17Within SLA
2217 Request sync Closed High 2024-08-16 162024-08-19 14Within SLA
2218 request assignClosed Low 2024-08-16 172024-08-16 17Within SLA
2219 Solve email p Closed Medium 2024-08-19 092024-09-16 10SLA Violated
2220 Bad performanc Closed Medium 2024-08-19 142024-08-23 10SLA Violated

Page 1
 Sheet1

2221 Novalis- Lucia Closed Low 2024-08-19 142024-08-19 14Within SLA

2222 RE: MDM dataClosedd Low 2024-08-19 142024-08-28 11SLA Violated
2223 Can't Setup ScClosed Medium 2024-08-19 162024-10-28 10SLA Violated
2224 Fail to VPN w Closed Medium 2024-08-20 162024-08-20 16Within SLA
2225 Problem of HPClosed Low 2024-08-21 162024-09-25 17SLA Violated
2226 request assignClosed Low 2024-08-22 102024-08-22 11Within SLA
2227 Email problemClosed Low 2024-08-23 102024-08-29 14Within SLA
2228 RE: [Error] Sc Closed Low 2024-08-26 092024-09-02 10Within SLA
2229 How to enableClosed Medium 2024-08-26 152024-09-02 14Within SLA
2230 帮忙设置管理外部邮箱 Closed Low 2024-08-26 162024-08-26 16Within SLA
2231 Some Veeam ba Closed Medium 2024-08-28 102024-12-17 10SLA Violated
2232 vCenter KS-VCClosed Medium 2024-08-28 102024-09-01 22SLA Violated
2233 Recall: Some Closed Low 2024-08-28 172024-08-29 10Within SLA
2234 Recall: Some Closed Low 2024-08-29 102024-08-29 10Within SLA
2235 FW: [Warning]Closed Low 2024-08-29 102024-10-15 12SLA Violated
2236 RE: SoftwareOClosed Low 2024-09-02 102024-09-02 12Within SLA
2237 KaShui #2231 Closed Low 2024-09-02 172024-09-02 18Within SLA
2238 FW: [Error] ScClosed Low 2024-09-03 102024-09-05 10Within SLA
2239 Backup Error Closed High 2024-09-03 102024-09-10 16SLA Violated
2240 FW: Veeam Sup Closed Low 2024-09-03 142024-09-03 14Within SLA
2241 Request assigClosed Low 2024-09-04 102024-09-04 10Within SLA
2242 Update on traiClosed Low 2024-09-04 162024-09-04 16Within SLA
2243 Request assign Closed Low 2024-09-06 122024-09-06 12Within SLA
2244 Backup Copy JClosed Low 2024-09-06 152024-09-11 15Within SLA
2245 RE: Veeam Sup Closed Low 2024-09-06 162024-09-06 17Within SLA
2246 Cannot receiveClosed High 2024-09-10 112024-09-12 14Within SLA
2247 Unable to loa Closed Medium 2024-09-13 112024-09-16 10Within SLA
2248 Request assign Closed Low 2024-09-13 142024-09-13 14Within SLA
2249 Setup Computer Closed High 2024-09-13 152024-09-13 17Within SLA
2250 Novalis-email Closed High 2024-09-16 142024-09-16 14Within SLA
2251 Disable mail reClosed Low 2024-09-19 142024-09-19 14Within SLA
2252 help O365 addClosed Low 2024-09-19 142024-09-19 14Within SLA
2253 O365电邮开通 Closed Low 2024-09-19 142024-09-20 11Within SLA
2254 FW: Action recClosed Low 2024-09-20 102024-09-26 15Within SLA
2255 撤回: O365电邮开通Closed Low 2024-09-20 112024-09-20 12Within SLA
2256 转发: [Failed] Backup Copy JobLow
Closed - PingHu to DYW\KF Backup
2024-09-23 Job - VMs11Within
082024-09-25 (15 objects)
SLA1 failed
2257 Backup error Closed Low 2024-09-23 102024-09-24 16Within SLA
2258 O365电邮开通 Closed Low 2024-09-23 182024-09-24 10Within SLA
2259 Set recipient li Closed Low 2024-09-25 102024-09-25 11Within SLA
2261 ADCS - any coClosed High 2024-09-26 092024-11-04 14SLA Violated
2262 Re: Ticket Re Closed Low 2024-09-26 102024-09-26 11Within SLA
2264 Request assign Closed Low 2024-09-26 122024-09-26 14Within SLA
2265 Request assign Closed Low 2024-09-26 142024-09-26 14Within SLA
2266 Request assign Closed Low 2024-09-27 112024-09-27 15Within SLA
2267 Request assign Closed Low 2024-09-27 152024-09-27 15Within SLA
2268 Backup error Closed Low 2024-09-30 092024-10-08 17Within SLA
2269 One of Mexico'Closed Low 2024-09-30 122024-10-09 10Within SLA
2270 Request assign Closed Low 2024-10-08 152024-10-08 16Within SLA
2271 Cannot connect Closed High 2024-10-09 102024-10-09 17Within SLA

Page 2
 Sheet1

2272 FW: RetiremenClosed Low 2024-10-09 222024-10-15 11Within SLA

2275 RE: Upgrade OClosed Low 2024-10-15 112024-10-15 11Within SLA
2276 RE: Upgrade OClosed Low 2024-10-15 122024-10-15 12Within SLA
2277 RE: O365 email Closed Low 2024-10-15 122024-10-15 12Within SLA
2278 RE: O365 email Closed Low 2024-10-15 122024-10-15 12Within SLA
2279 RE: O365 email Closed Low 2024-10-15 122024-10-15 12Within SLA
2280 O365 email actClosed Low 2024-10-16 102024-10-16 17Within SLA
2281 Upgrade O365Closed Low 2024-10-18 142024-10-21 10Within SLA
2282 Request to upgClosed Low 2024-10-18 142024-10-25 16Within SLA
2283 Update to SWO Closed Low 2024-10-21 162025-02-25 15SLA Violated
2284 server HDD faiClosed Medium 2024-10-22 152024-10-28 12SLA Violated
2285 request assignClosed Low 2024-10-24 112024-10-24 11Within SLA
2286 Cannot connect Closed Urgent 2024-10-28 082024-10-30 10Within SLA
2287 Backup error Closed Low 2024-10-28 092024-10-30 10Within SLA
2288 Fireware updatClosed High 2024-10-29 092024-12-09 11SLA Violated
2289 Request assign Closed Low 2024-10-29 102024-10-30 10Within SLA
2296 FW: Update onClosed Low 2024-10-29 122024-11-07 13Within SLA
2297 How to deny wr Closed Medium 2024-10-29 162024-10-31 17Within SLA
2298 Intune iOS deviClosed Low 2024-10-31 112024-11-06 14Within SLA
2299 Test Support TClosed Low 2024-10-31 172024-10-31 17Within SLA
2300 Request assign Closed Low 2024-11-01 102024-11-01 11Within SLA
2301 Getting repeatClosed Low 2024-11-01 112024-11-14 15Within SLA
2302 O365电邮设定 Closed Low 2024-11-01 162024-11-01 18Within SLA
2303 Request sync Closed Low 2024-11-04 102024-11-05 11Within SLA
2304 Question abouClosed Low 2024-11-05 102024-11-18 15Within SLA
2305 Request AssigClosed Low 2024-11-06 102024-11-06 14Within SLA
2306 Domain Control Closed High 2024-11-07 102024-11-20 18SLA Violated
2307 Check azure se Closed Low 2024-11-07 122025-04-22 11SLA Violated
2315 Failure to re Closed Low 2024-11-11 142024-11-11 16Within SLA
2316 Assigned a new Closed Low 2024-11-11 162024-11-11 17Within SLA
2317 Re-activate exClosed Low 2024-11-11 172024-11-11 17Within SLA
2318 Create a new A Closed Low 2024-11-11 172024-11-11 17Within SLA
2319 Create a new A Closed Low 2024-11-11 172024-11-11 17Within SLA
2320 Revise securi Closed Low 2024-11-11 172024-11-11 17Within SLA
2321 Re: Domain Con Closed Low 2024-11-12 122024-11-12 17Within SLA
2322 Cannot accessClosed Low 2024-11-12 162024-11-12 17Within SLA
2323 vpc subnet is nClosed Low 2024-11-13 112024-11-13 15Within SLA
2324 User abnormalClosed Low 2024-11-13 152024-11-13 16Within SLA
2325 Email can not Closed Medium 2024-11-14 122024-11-15 10Within SLA
2326 Request assign Closed Low 2024-11-14 142024-11-14 15Within SLA
2327 Dell server fi Closed Low 2024-11-15 102024-11-18 10Within SLA
2328 Recall: Check Closed Low 2024-11-15 182024-11-18 11Within SLA
2347 Increase send Closed Low 2024-11-20 102024-11-20 16Within SLA
2348 Enquiry on theClosed Low 2024-11-20 142024-11-25 14Within SLA
2350 service requestClosed Low 2024-11-21 162024-11-21 16Within SLA
2351 S3 static pageClosed Low 2024-11-22 152024-11-22 15Within SLA
2352 FW: Upgrade tClosed Low 2024-11-25 102025-01-15 15Within SLA
2353 Power BI is pr Closed Low 2024-11-25 162024-11-26 12Within SLA
2354 Request with Closed Low 2024-11-26 122024-12-04 10SLA Violated

Page 3
 Sheet1

2355 Azure portal I Closed Low 2024-11-26 122024-12-23 10SLA Violated

2356 Symantec LiceClosed Low 2024-11-26 142024-12-04 10SLA Violated
2357 Reset user "j Closed Low 2024-11-26 142024-12-04 10SLA Violated
2358 Please resize Closed Low 2024-11-28 142024-12-01 03Within SLA
2359 Please resize Closed Low 2024-11-28 162024-12-01 03Within SLA
2360 Request AssigClosed Low 2024-11-29 162024-11-29 17Within SLA
2361 FW: KS-AAD: Ex Closed Low 2024-11-29 172024-12-10 11SLA Violated
2362 User can't logiClosed Low 2024-12-02 152024-12-02 15Within SLA
2363 Cannot receiveClosed Low 2024-12-03 132024-12-17 10SLA Violated
2364 User can't logiClosed Low 2024-12-03 152024-12-03 16Within SLA
2365 电子邮件地址不再有效 Closed Low 2024-12-04 112024-12-04 14Within SLA
2366 Request to upgClosed Low 2024-12-04 172024-12-05 09Within SLA
2367 Grant the propeClosed Low 2024-12-05 082024-12-05 10Within SLA
2368 Request HP ons Closed Low 2024-12-05 112024-12-09 14Within SLA
2369 RE: Novalis H Closed Low 2024-12-06 112024-12-06 12Within SLA
2370 Several work i Closed Low 2024-12-06 122024-12-06 18Within SLA
2371 Cannot connect Closed Low 2024-12-06 142024-12-06 18Within SLA
2373 KC office WiFi Closed Low 2024-12-06 172024-12-09 09Within SLA
2374 KC office WiFi Closed Low 2024-12-06 182024-12-09 09Within SLA
2375 Please resize Closed Low 2024-12-06 182024-12-11 13Within SLA
2376 need to supporClosed Low 2024-12-07 182024-12-09 10Within SLA
2377 NAS cannot coClosed Low 2024-12-09 172024-12-23 10SLA Violated
2378 [Failed] kashu Closed Low 2024-12-09 182024-12-17 10Within SLA
2379 FW: [Failed] k Closed Low 2024-12-09 232024-12-10 11Within SLA
2380 Request Assign Closed Low 2024-12-10 112024-12-10 11Within SLA
2381 Request assign Closed Low 2024-12-11 102024-12-11 14Within SLA
2382 SharePoint issClosed Low 2024-12-12 162024-12-23 09Within SLA
2383 Training campa Closed Low 2024-12-13 162024-12-13 16Within SLA
2384 Phishing campa Closed Low 2024-12-13 172024-12-13 17Within SLA
2385 Problem: HK-BC-Cisco9200
Closed Low 2024-12-16 162024-12-23 10Within SLA
2386 Error Issue - Closed Low 2024-12-17 102024-12-24 12Within SLA
2387 Create AWS reClosed Low 2024-12-18 162024-12-20 12Within SLA
2388 Mexico Office Closed Low 2024-12-20 102024-12-20 11Within SLA
2389 Automatic replClosed Low 2024-12-23 092024-12-23 09Within SLA
2390 Alibaba Cloud Closed Low 2024-12-25 122024-12-31 11Within SLA
2392 KS-DC20 canno Closed High 2024-12-30 102024-12-30 17Within SLA
2393 Request assign Closed Low 2024-12-31 112025-01-02 08Within SLA
2394 Additional AnnClosed Low 2025-01-02 102025-01-02 10Within SLA
2395 request restoreClosed Low 2025-01-02 122025-01-02 14Within SLA
2396 Unable to loadClosed Low 2025-01-02 142025-01-06 12Within SLA
2397 Request restorClosed Low 2025-01-03 112025-01-06 12Within SLA
2398 Can you please Closed Low 2025-01-03 162025-01-15 14SLA Violated
2399 KF Veeam BacClosed Low 2025-01-08 112025-01-13 10Within SLA
2400 Request assign Closed Low 2025-01-08 152025-01-08 16Within SLA
2401 Request assign Closed Low 2025-01-09 102025-01-09 10Within SLA
2402 Cannot downloClosed Low 2025-01-09 102025-01-09 10Within SLA
2403 Cannot send eClosed Low 2025-01-13 102025-01-15 14Within SLA
2404 Request assign Closed Low 2025-01-13 162025-01-14 10Within SLA
2405 Routing for a Closed Low 2025-01-15 102025-01-16 11Within SLA

Page 4
 Sheet1

2406 Please help toClosed Low 2025-01-16 112025-01-16 15Within SLA

2408 Request assign Closed Low 2025-01-17 142025-01-17 15Within SLA
2409 MS TEAMS Meet Closed Low 2025-01-17 172025-01-21 15Within SLA
2411 Server HDD prClosed Medium 2025-01-20 102025-01-23 10SLA Violated
2414 How create new Closed Low 2025-01-21 162025-01-27 10Within SLA
2415 Veeam BackupClosed Low 2025-01-23 112025-01-24 16Within SLA
2416 Assist for creaClosed Low 2025-01-24 092025-02-03 11Within SLA
2417 FW: Action reqClosed Low 2025-01-24 122025-03-16 18SLA Violated
2418 Knowbe4 UserClosed
P Low 2025-01-24 152025-02-07 14Within SLA
2419 Whitelisting of Closed Low 2025-01-24 152025-02-07 14Within SLA
2420 Mails form senClosed Low 2025-01-24 152025-01-24 15Within SLA
2421 KF office faile Closed High 2025-01-24 172025-02-17 13SLA Violated
2422 Please Open aClosed Low 2025-01-28 212025-02-07 11Within SLA
2423 Re: FraudulentClosed Low 2025-01-30 112025-02-05 10Within SLA
2424 365 license Closed Low 2025-02-03 162025-02-05 11Within SLA
2427 outlook issue Closed Low 2025-02-05 132025-02-05 14Within SLA
2428 Server HDD isClosed Low 2025-02-05 142025-02-10 09Within SLA
2429 Enable CoPiloClosed Low 2025-02-07 142025-02-07 16Within SLA
2430 O365电邮开通 Closed Low 2025-02-07 142025-02-07 15Within SLA
2431 CVE-2024-214Closed Low 2025-02-07 182025-03-13 08Within SLA
2432 Scanned files Closed Low 2025-02-13 102025-02-14 16Within SLA
2433 Reset enquiry Closed Low 2025-02-13 112025-02-13 11Within SLA
2434 Veeam BackupClosed Low 2025-02-13 162025-02-14 14Within SLA
2435 request assignClosed Low 2025-02-14 142025-02-14 15Within SLA
2436 Ka Shui - OpenClosed Low 2025-02-19 132025-02-19 14Within SLA
2437 All internal ne Closed Low 2025-02-19 142025-02-19 14Within SLA
2438 Setup MDM forClosed Low 2025-02-19 152025-02-21 14Within SLA
2439 Cannot login Closed Low 2025-02-19 162025-03-14 08Within SLA
2440 Request assign Closed Low 2025-02-20 112025-02-21 09Within SLA
2441 MS Azure, Cond Closed Low 2025-02-20 142025-03-06 10SLA Violated
2442 KS-VBO365 can Closed Low 2025-02-20 152025-02-24 11Within SLA
2443 Request assign Closed Low 2025-02-21 092025-02-21 16Within SLA
2444 request assignClosed Low 2025-02-24 162025-02-25 10Within SLA
2445 Survey workst Closed Low 2025-02-24 162025-02-27 11Within SLA
2446 Follow up caseClosed Low 2025-02-25 152025-02-27 15Within SLA
2447 KC office KC-AClosed Low 2025-02-27 162025-03-10 05Within SLA
2448 Request sync Closed Low 2025-02-28 102025-02-28 16Within SLA
2449 request assignClosed Low 2025-02-28 162025-03-03 10Within SLA
2450 How to delete Closed Low 2025-03-03 112025-03-10 05Within SLA
2452 RE: User lockoClosed Low 2025-03-05 162025-03-31 11Within SLA
2453 request assignClosed Low 2025-03-06 102025-03-06 11Within SLA
2454 User cannot loClosed Low 2025-03-06 102025-03-06 11Within SLA
2455 FW: [Announcem Closed Low 2025-03-06 132025-03-17 17SLA Violated
2456 Cannot receiveClosed Low 2025-03-06 162025-04-08 08Within SLA
2457 RE: Office 365Closed Low 2025-03-07 092025-04-09 15Within SLA
2458 Please help toClosed Low 2025-03-10 112025-03-11 10Within SLA
2459 Novalis novali Closed High 2025-03-10 112025-03-10 12Within SLA
2460 Please help toClosed Low 2025-03-10 172025-03-13 08Within SLA
2461 WK-VM01 dowClosed Low 2025-03-11 092025-03-11 09Within SLA

Page 5
 Sheet1

2462 WK-VM01 VM Closed

h High 2025-03-11 092025-03-11 14Within SLA
2463 Request HP ons Closed Low 2025-03-11 102025-03-13 08Within SLA
2464 request assignClosed Low 2025-03-11 152025-03-11 17Within SLA
2465 Please resize Closed Low 2025-03-11 172025-03-17 05Within SLA
2466 Powerbi file .p Closed Low 2025-03-12 152025-03-14 12Within SLA
2467 Request AssigClosed Low 2025-03-13 102025-03-13 11Within SLA
2468 RE: Cannot app Closed Low 2025-03-13 142025-03-17 10Within SLA
2469 Request assign Closed Low 2025-03-14 102025-03-14 14Within SLA
2470 AVD have somClosed Low 2025-03-14 122025-03-21 09Within SLA
2471 INC0000006753 Closed Low 2025-03-14 122025-03-20 11Within SLA
2472 Re: User lockoClosed Low 2025-03-14 122025-03-14 14Within SLA
2473 INC0000006727 Closed Low 2025-03-14 122025-03-18 15Within SLA
2474 Re: Cannot app Closed Low 2025-03-14 162025-03-14 16Within SLA
2475 How to captureClosed Low 2025-03-14 162025-04-07 10Within SLA
2476 Request assign Closed Low 2025-03-17 142025-03-17 15Within SLA
2477 RE: [EXTERNAL Closed Low 2025-03-17 152025-03-17 15Within SLA
2478 Request assign Closed Low 2025-03-18 092025-03-18 11Within SLA
2479 Request assign Closed Low 2025-03-18 142025-03-20 10Within SLA
2480 RE: [EXTERNAL Closed Low 2025-03-18 152025-03-18 15Within SLA
2481 Cannot pass Closed Low 2025-03-18 152025-03-20 10Within SLA
2483 MAM apps frequ Closed Low 2025-03-18 172025-06-16 09SLA Violated
2484 INC00000067311 Closed Low 2025-03-18 172025-04-02 10Within SLA
2485 RE: [EXTN] REClosed Low 2025-03-18 192025-03-20 08Within SLA
2486 AD user not apClosed Low 2025-03-19 102025-03-26 12Within SLA
2487 RE: [EXTN] REClosed Low 2025-03-19 142025-03-20 11Within SLA
2488 RE: [EXTN] MA Closed Low 2025-03-19 172025-03-20 07Within SLA
2489 RE: [EXTN] RE: Closed Low 2025-03-19 172025-04-09 12Within SLA
2490 RE: [EXTERNAL Closed Low 2025-03-20 012025-03-20 04Within SLA
2491 request assignClosed Low 2025-03-20 092025-03-20 10Within SLA
2492 Re: [EXTN] REClosed Low 2025-03-20 182025-03-21 09Within SLA
2493 Renew EDMS Closed
SS Low 2025-03-21 102025-03-24 10Within SLA
2494 User in the al Closed Low 2025-03-21 112025-03-24 11Within SLA
2495 Fw: Queries onClosed Low 2025-03-21 142025-04-14 11Within SLA
2496 Critical VeeamClosed Low 2025-03-21 142025-03-30 10Within SLA
2497 BC office Wi-FClosed Low 2025-03-21 142025-04-08 08Within SLA
2498 Ka Shui Israel Closed Low 2025-03-21 152025-03-27 12Within SLA
2499 Re: [EXTN] REClosed Low 2025-03-21 182025-03-24 10Within SLA
2500 Cannot receiv Closed Low 2025-03-24 122025-03-31 11Within SLA
2501 VIP INC0000006 Closed Low 2025-03-24 122025-04-07 10Within SLA
2502 Re: Queries onClosed Low 2025-03-24 122025-03-25 10Within SLA
2503 RE: [EXTERNAL Closed Low 2025-03-24 142025-03-25 10Within SLA
2504 Autodesk probClosed Low 2025-03-24 152025-04-02 14Within SLA
2505 Re: [EXTN] REClosed Low 2025-03-24 162025-03-25 10Within SLA
2506 RE: [EXTERNAL Closed Low 2025-03-25 012025-03-25 10Within SLA
2507 Request assign Closed Low 2025-03-25 152025-03-27 10Within SLA
2508 RE: [EXTN] REClosed Low 2025-03-25 152025-03-25 16Within SLA
2509 Cannot receiv Closed Low 2025-03-25 172025-04-08 09Within SLA
2510 RE: [EXTERNAL Closed Low 2025-03-25 182025-04-16 02Within SLA
2511 External emailClosed Low 2025-03-25 192025-04-20 16Within SLA

Page 6
 Sheet1

2512 SR315466 Guest Closed Low 2025-03-26 172025-04-09 00Within SLA

2513 Re: [EXTN] REClosed Low 2025-03-26 172025-03-27 12Within SLA
2514 External emailClosed Low 2025-03-27 112025-04-14 17Within SLA
2515 Request assign Closed Low 2025-03-27 142025-03-27 16Within SLA
2516 Re: [EXTN] REClosed Low 2025-03-27 142025-03-27 16Within SLA
2517 Cannot accessClosed Low 2025-03-27 152025-04-07 12Within SLA
2518 : 365传递规则-新增 Closed Low 2025-03-28 102025-03-28 11Within SLA
2519 Re: [EXTN] REClosed Low 2025-03-28 122025-03-28 14Within SLA
2520 INC00000067634 Closed Low 2025-03-28 152025-04-14 10Within SLA
2521 RE: Default ouWaiting on Cu Low 2025-03-28 15:47:58
2522 O365 Backup an Closed Low 2025-03-30 012025-04-08 15Within SLA
2523 Cannot receiv Closed Low 2025-03-31 102025-05-12 06Within SLA
2524 回复: User lockout report
Closed Low 2025-03-31 102025-04-02 08Within SLA
2525 Veeam BackupClosed Low 2025-03-31 112025-04-22 11Within SLA
2526 Renew MS Exch Closed Low 2025-03-31 112025-04-08 15SLA Violated
2527 Renew ISE SSL Closed Low 2025-03-31 112025-04-08 15SLA Violated
2528 Followup #250Closed Low 2025-03-31 142025-04-16 03Within SLA
2529 Re: [EXTN] REClosed Low 2025-03-31 192025-04-08 11Within SLA
2530 RE: [EXTERNAL Closed Low 2025-03-31 232025-04-08 11Within SLA
2531 FW: Retirement Waiting on Cu Low 2025-04-01 11:01:59
2532 INC00000067738 Closed Low 2025-04-01 112025-04-07 12Within SLA
2533 AD user sync Closed Low 2025-04-01 142025-04-22 11Within SLA
2536 RE: [EXTN] REClosed Low 2025-04-03 092025-04-07 09Within SLA
2537 Collecting AW Closed Low 2025-04-03 092025-05-23 10Within SLA
2538 FW: Nav无法登陆 Closed Low 2025-04-07 122025-04-08 08Within SLA
2539 O365电邮开通 Closed Low 2025-04-08 142025-04-08 16Within SLA
2540 RE: [EXTN] REClosed Low 2025-04-09 012025-04-09 09Within SLA
2541 M365 Login IsClosed Low 2025-04-09 062025-04-09 07Within SLA
2542 Amazon EC2 SSM Closed High 2025-04-09 182025-05-15 16Within SLA
2543 Outlook auto-fClosed Low 2025-04-10 162025-04-25 09Within SLA
2544 Test 2 Closed High 2025-04-11 142025-04-22 16SLA Violated
2545 INC00000068021 Closed Low 2025-04-11 162025-04-17 10Within SLA
2546 Reset the KS- Closed Medium 2025-04-14 102025-04-21 16Within SLA
2547 Feedback on Mi Closed Low 2025-04-15 182025-04-29 09Within SLA
2548 INC00000068068 Closed Low 2025-04-15 182025-05-04 15Within SLA
2551 FW: CRC interClosed Low 2025-04-17 132025-04-28 11Within SLA
2552 INC00000068037 Closed Medium 2025-04-17 142025-05-19 08Within SLA
2553 INC0000006748 Closed Medium 2025-04-17 142025-05-05 09Within SLA
2554 CATO resizingClosed Low 2025-04-22 122025-04-22 12Within SLA
2555 Installation of Closed Low 2025-04-22 122025-04-22 12Within SLA
2556 Technical enabClosed Low 2025-04-22 122025-04-22 12Within SLA
2557 [EXTN] Sent em Closed Low 2025-04-22 152025-05-08 16Within SLA
2559 VIP case - upl Closed High 2025-04-23 102025-04-23 17Within SLA
2560 User searchingClosed Medium 2025-04-23 102025-05-04 09Within SLA
2561 Enquire Web@w Closed Low 2025-04-23 122025-04-23 12Within SLA
2562 Microsoft 365 sClosed Low 2025-04-23 162025-06-05 05Within SLA
2563 Website API pClosed Low 2025-04-24 102025-05-15 18Within SLA
2565 RE: 升级O365电邮Closed Low 2025-04-28 132025-05-06 15Within SLA
2566 RE: O365电邮开通Closed Low 2025-04-30 162025-05-12 06Within SLA

Page 7
 Sheet1

2567 Some website Closed Low 2025-04-30 182025-05-12 06Within SLA

2568 RE: O365电邮开通Closed Low 2025-05-06 112025-05-12 06Within SLA
2569 AWS service/reClosed Medium 2025-05-07 162025-05-18 11Within SLA
2570 Update deviceClosed Low 2025-05-08 102025-05-09 23Within SLA
2571 AVD Issue FolClosed Medium 2025-05-09 102025-05-19 08Within SLA
2572 How to review Closed
a Low 2025-05-09 152025-05-09 15Within SLA
2573 Multiple users Closed Medium 2025-05-09 152025-05-26 14SLA Violated
2574 Update mechan Closed Low 2025-05-09 152025-05-29 18SLA Violated
2575 New Teams - uClosed Low 2025-05-10 052025-05-29 18SLA Violated
2576 OneDrive - up Closed Low 2025-05-10 052025-05-29 18SLA Violated
2577 Update deviceClosed Low 2025-05-12 122025-05-12 12Within SLA
2578 Veeam BackupClosed
J Medium 2025-05-12 142025-05-19 15Within SLA
2579 O365电邮开通 Closed Low 2025-05-13 092025-05-14 11Within SLA
2580 Cannot receiv Closed Low 2025-05-13 092025-05-23 03Within SLA
2581 O365电邮开通 Closed Low 2025-05-13 102025-05-14 11Within SLA
2582 FW: [Warning]Closed Low 2025-05-13 102025-06-20 10Within SLA
2583 Recall: [EXTN]Closed Low 2025-05-13 132025-05-19 14Within SLA
2584 MsForms开通及操作 Closed Low 2025-05-13 132025-05-15 09Within SLA
2585 O365电邮开通 Closed Low 2025-05-14 092025-05-14 15Within SLA
2586 OneDrive withoClosed Medium 2025-05-14 102025-05-26 14SLA Violated
2587 INC0000006832 Closed Medium 2025-05-14 112025-06-01 15Within SLA
2588 Web@work time Closed Low 2025-05-14 142025-05-14 14Within SLA
2589 [CHG0106484]Closed Low 2025-05-14 182025-05-14 18Within SLA
2590 the SimultaneoClosed Low 2025-05-15 152025-05-19 15Within SLA
2591 Case 25050800 Closed Low 2025-05-15 182025-05-15 18Within SLA
2592 Request Create Closed Low 2025-05-20 142025-05-27 10Within SLA
2593 Request creat Closed Low 2025-05-20 152025-06-02 15Within SLA
2594 Cybersecurity Closed Low 2025-05-20 182025-05-20 18Within SLA
2595 INC0000006820 Closed Low 2025-05-22 102025-05-26 14Within SLA
2596 转发: Mail delay Closed
(random appear)
Low 2025-05-22 102025-06-16 11SLA Violated
2597 Base on the lasClosed Medium 2025-05-22 102025-05-22 17Within SLA
2598 User cannot acClosed Low 2025-05-22 122025-05-22 12Within SLA
2599 Automatic replClosed Low 2025-05-22 162025-05-26 15Within SLA
2600 Error of Radio Closed Low 2025-05-22 172025-06-06 15SLA Violated
2601 <INC000000686 Closed Low 2025-05-23 092025-06-01 11Within SLA
2603 Bandai KB4 - Closed Low 2025-05-26 142025-06-12 10Within SLA
2604 Support ticket Closed Low 2025-05-28 052025-06-05 11SLA Violated
2605 CHG0106575 Closed
- Medium 2025-05-28 162025-06-09 09SLA Violated
2606 FW: [EXTN] Inv Closed Low 2025-05-28 182025-06-12 10Within SLA
2607 Urgent to exteClosed High 2025-05-29 122025-05-29 12Within SLA
2608 Automatic replClosed Low 2025-05-29 182025-05-29 18Within SLA
2609 Harbour PlazaClosed Low 2025-05-29 182025-06-09 07Within SLA
2610 Novalis-unableClosed Low 2025-05-30 142025-05-30 14Within SLA
2611 Beryl request tClosed Low 2025-05-31 082025-06-03 11Within SLA
2612 Crystal T2 20 Closed Low 2025-06-02 062025-06-02 11Within SLA
2613 HPH - AddressClosed Low 2025-06-02 162025-07-02 16Within SLA
2614 RE: MS-MAIL16 Closed Low 2025-06-02 182025-06-23 14Within SLA
2615 Chrome cannotClosed Low 2025-06-03 132025-06-06 15Within SLA
2616 HP Elite book Closed Low 2025-06-03 152025-06-06 15Within SLA

Page 8
 Sheet1

2617 Request set ForClosed Low 2025-06-03 152025-06-16 11Within SLA

2618 Request File-SClosed Low 2025-06-03 152025-06-03 15Within SLA
2619 Account 61529Closed Medium 2025-06-04 082025-06-09 16Within SLA
2620 Security Role Closed Low 2025-06-04 132025-06-05 04Within SLA
2621 Automated Phis Closed Low 2025-06-04 152025-06-13 11SLA Violated
2622 INC00000068837 Closed Medium 2025-06-04 172025-06-04 20Within SLA
2623 INC0000006854 Closed Medium 2025-06-04 172025-06-04 20Within SLA
2624 Automatic reply:
Closed Low 2025-06-05 092025-06-05 14Within SLA
2625 Outlook credenClosed Low 2025-06-05 172025-06-12 10Within SLA
2626 Phishing ReporClosed Low 2025-06-06 092025-06-09 01Within SLA
2627 Wharf - BudgetClosed Low 2025-06-06 122025-06-13 17SLA Violated
2628 Cathay email tClosed Low 2025-06-06 142025-06-13 18SLA Violated
2629 Re: [KnowBe4]Closed Low 2025-06-07 162025-06-09 11Within SLA
2630 Harbour PlazaClosed Low 2025-06-09 112025-07-18 11SLA Violated
2631 MS Office crasClosed High 2025-06-09 122025-06-27 00Within SLA
2632 Wharf - Need hClosed Low 2025-06-09 122025-06-27 10SLA Violated
2633 Security Role Closed Low 2025-06-09 122025-06-09 12Within SLA
2635 Request UpdatClosed Low 2025-06-09 132025-06-09 16Within SLA
2636 Update User Closed Low 2025-06-09 172025-06-09 18Within SLA
2637 Crystal KB4 2 Closed Low 2025-06-10 112025-07-25 10SLA Violated
2638 Phishing CampClosed Low 2025-06-10 112025-06-16 11Within SLA
2639 Request updatClosed Low 2025-06-10 142025-06-10 15Within SLA
2640 Custom OutlooClosed High 2025-06-10 182025-06-10 18Within SLA
2641 New Joiner smClosed Low 2025-06-10 182025-06-10 18Within SLA
2642 CLSA MSP - W Closed Low 2025-06-10 182025-06-10 18Within SLA
2643 SharePoint copClosed Low 2025-06-11 102025-06-18 11Within SLA
2644 Bandai KB4 Q2 Closed Low 2025-06-11 112025-07-28 17SLA Violated
2645 NTTCA Support Closed Low 2025-06-11 142025-06-11 14Within SLA
2646 Request of RI Closed Low 2025-06-11 152025-06-13 14Within SLA
2647 Request June Closed Low 2025-06-12 102025-06-15 23Within SLA
2648 Missing field Closed Low 2025-06-12 112025-06-18 11Within SLA
2649 Outlook pops upPending Low 2025-06-12 16:15:27
2650 Can't open micClosed Medium 2025-06-13 142025-07-09 07SLA Violated
2651 RE: [HKJC KB4 Closed Low 2025-06-13 162025-07-14 11SLA Violated
2652 Automatic replClosed Low 2025-06-13 182025-06-15 23Within SLA
2653 New Joiner tesClosed Low 2025-06-16 062025-07-03 16SLA Violated
2654 We removed so Closed Medium 2025-06-16 122025-06-19 15Within SLA
2655 Automatic rep Closed Low 2025-06-16 172025-06-16 18Within SLA
2656 Inquire the Ve Closed Medium 2025-06-16 172025-07-08 15Within SLA
2657 Request providClosed Low 2025-06-17 112025-06-23 18Within SLA
2658 HarbourPlaza In progress Low 2025-06-17 13:38:03
2659 Post-SAPA cam In progress Low 2025-06-18 07:08:27
2660 Re: [Azure BAU Closed Low 2025-06-18 102025-06-18 17Within SLA
2661 DecommissionClosed Low 2025-06-18 142025-07-02 17SLA Violated
2662 Sharepoint Dev Closed Low 2025-06-18 172025-07-28 16SLA Violated
2663 Exchange Intun Closed Medium 2025-06-19 142025-07-09 15Within SLA
2664 Exchange ArchClosed Medium 2025-06-19 142025-06-24 10Within SLA
2665 Remedial trainClosed Low 2025-06-20 022025-07-04 07Within SLA
2666 onedrive无法设置同步文件夹
Closed Low 2025-06-20 112025-07-02 12Within SLA

Page 9
 Sheet1

2667 Please check iClosed Medium 2025-06-20 182025-06-24 12Within SLA

2668 Wharf-Ask for Closed Low 2025-06-20 192025-07-20 07Within SLA
2669 Computer no Closed Medium 2025-06-21 102025-06-23 15Within SLA
2670 Backup error Closed Low 2025-06-23 102025-07-11 10Within SLA
2671 Request enlargClosed Low 2025-06-23 142025-06-23 14Within SLA
2672 Export EC2 insClosed Medium 2025-06-24 092025-07-22 10Within SLA
2673 RE: 升级O365电邮 Closed Low 2025-06-24 112025-07-28 17Within SLA
2674 How to customClosed Low 2025-06-24 232025-07-07 14Within SLA
2675 电邮无法发送 Waiting on Cu Low 2025-06-25 10:13:07
2676 Cannot accessIn progress Medium 2025-06-25 11:58:27
2677 HKJC KB4 Remo Closed Low 2025-06-26 162025-06-28 14Within SLA
2678 HKJC KB4 Crea Closed Low 2025-06-26 162025-07-03 16Within SLA
2679 HKJC KB4 Phish Closed Low 2025-06-26 162025-07-02 15Within SLA
2680 HKJC KB4 Upda Closed Low 2025-06-27 052025-06-28 14Within SLA
2681 HKJC KB4 Know Closed Low 2025-06-27 102025-07-14 11SLA Violated
2682 HK Electric KBIn progress Low 2025-06-27 13:40:26
2683 July Phishing Closed Low 2025-06-29 152025-07-28 18SLA Violated
2684 Cannot get theClosed Low 2025-06-30 182025-07-21 13Within SLA
2686 Create user a Closed Low 2025-07-02 102025-07-03 12Within SLA
2687 Report for all Closed Low 2025-07-02 102025-07-21 20SLA Violated
2688 HKJC KB4 ChiClosed Low 2025-07-02 142025-07-09 07Within SLA
2689 AD have replicClosed Medium 2025-07-02 222025-07-02 22Within SLA
2690 HKJC KB4 2025 Closed Low 2025-07-03 122025-07-24 07SLA Violated
2691 Test for users Closed Low 2025-07-03 182025-07-14 00Within SLA
2692 SharePoint App Closed Low 2025-07-07 092025-07-10 15Within SLA
2693 Email system cClosed Low 2025-07-08 152025-07-18 11SLA Violated
2694 Barracuda keptClosed Low 2025-07-09 152025-07-21 10Within SLA
2695 DYW & KF pasClosed Low 2025-07-09 192025-07-16 15Within SLA
2696 Proofpoint to hClosed Low 2025-07-10 142025-07-14 23Within SLA
2697 HKJC KB4 repor Waiting on ThiLow 2025-07-10 15:47:53
2698 Please scale Closed High 2025-07-11 122025-07-11 18Within SLA
2699 登入客户共享网址，要求使用 Pending Low 2025-07-14 13:52:50
2700 2025 Q3 P2 PhClosed Low 2025-07-15 062025-07-15 16Within SLA
2701 RE: INC118698 Closed Low 2025-07-15 092025-07-22 09Within SLA
2702 Bandai KnowBe In progress Low 2025-07-15 10:11:38
2703 Nan Fung - ProClosed Low 2025-07-16 102025-07-16 15Within SLA
2704 HKJC KB4 Regul In progress Low 2025-07-16 15:52:14
2705 KS-VM16 cannot Closed Medium 2025-07-16 192025-07-22 15Within SLA
2706 Barracuda SSLClosed Low 2025-07-17 112025-07-24 07Within SLA
2707 HKJC KB4 WIA Closed Low 2025-07-18 122025-07-31 17Within SLA
2708 Unable Login tClosed Medium 2025-07-18 142025-07-21 16Within SLA
2709 semi-s4bi-003 Closed Urgent 2025-07-21 102025-07-21 20Within SLA
2710 Can't view tra Closed Low 2025-07-22 022025-07-28 10Within SLA
2711 Sharepoint SeClosed Urgent 2025-07-22 122025-07-29 17SLA Violated
2712 FW: Important Closed Low 2025-07-23 112025-07-29 11Within SLA
2713 HPGL KB4 MatClosed Low 2025-07-23 152025-07-28 16Within SLA
2714 HarbourPlaza Closed Low 2025-07-23 152025-07-23 17Within SLA
2715 Crystal 2025 Closed Low 2025-07-23 182025-07-28 17Within SLA
2716 Consultant cannClosed Urgent 2025-07-25 132025-07-25 21Within SLA

Page 10
 Sheet1

2717 How can deny Closed

s Low 2025-07-25 162025-07-30 15Within SLA
2718 CoPilot Office Closed Medium 2025-07-25 172025-07-28 10Within SLA
2719 User property Closed Medium 2025-07-28 102025-08-13 10SLA Violated
2721 OneDrive uploadClosed Medium 2025-07-28 162025-08-08 10SLA Violated
2722 RE: 升级O365电邮Closed Low 2025-07-28 172025-07-29 18Within SLA
2723 no microsoft ofClosed Medium 2025-07-29 132025-08-10 10Within SLA
2724 Power BI with Closed Urgent 2025-07-29 152025-08-01 05Within SLA
2725 Crystal KB4 UsClosed Low 2025-07-29 162025-08-04 13Within SLA
2727 APC Smart-UPS In progress High 2025-07-30 08:56:53
2728 Ivanti Case 03Closed Medium 2025-07-30 132025-07-30 13Within SLA
2729 Bandai 2025 BIn progress Low 2025-07-31 03:38:52
2730 ADD EMAIL Closed High 2025-07-31 132025-08-13 14Within SLA
2731 User review Closed Low 2025-08-06 112025-08-08 00Within SLA
2732 FW: [inquiry]mClosed Low 2025-08-06 122025-08-11 15Within SLA
2733 Phishsim templIn progress Low 2025-08-06 14:24:19
2734 cannot accessClosed Low 2025-08-06 162025-08-07 09Within SLA
2735 Veeam BackupPending High 2025-08-07 14:55:09
2736 [Nan Fung/SWO Closed High 2025-08-07 182025-08-13 07SLA Violated
2737 Abnormal 365 Closed Low 2025-08-08 152025-08-14 16Within SLA
2738 Migration DestiClosed Low 2025-08-08 152025-08-08 15Within SLA
2739 OneDrive Defau Closed Low 2025-08-08 152025-08-08 15Within SLA
2740 Teams DefaultClosed Low 2025-08-08 152025-08-08 15Within SLA
2741 SuzanneMcCluClosed Low 2025-08-08 152025-08-08 15Within SLA
2742 Kaylacayabya Closed Low 2025-08-08 152025-08-08 15Within SLA
2743 OneDrive cannClosed Low 2025-08-08 152025-08-08 15Within SLA
2744 Cannot login t Closed Low 2025-08-08 152025-08-08 15Within SLA
2745 Add permission Closed Low 2025-08-08 152025-08-08 15Within SLA
2746 DanielFlemingClosed Low 2025-08-08 152025-08-08 15Within SLA
2747 User cannot ediClosed Low 2025-08-08 152025-08-08 15Within SLA
2748 How to avoid M Closed Low 2025-08-08 152025-08-08 15Within SLA
2749 Exchange certiClosed Low 2025-08-08 182025-08-16 07Within SLA
2750 ka shui enquir Pending Low 2025-08-08 19:53:00
2751 HKJC KnowBe4 Pending Low 2025-08-11 09:52:12
2752 How to print o Closed Low 2025-08-11 102025-08-11 10Within SLA
2753 Duplicated calClosed Low 2025-08-11 102025-08-11 10Within SLA
2754 Excel file "OpeClosed Low 2025-08-11 112025-08-13 10Within SLA
2755 User account nClosed Low 2025-08-11 132025-08-11 15Within SLA
2756 User with multClosed Low 2025-08-11 152025-08-11 15Within SLA
2757 Method to show Closed Low 2025-08-11 152025-08-11 15Within SLA
2758 Re-install Off Closed Low 2025-08-11 152025-08-15 15Within SLA
2759 Method to saveClosed Low 2025-08-11 152025-08-13 10Within SLA
2760 Teams US Musi Closed Low 2025-08-11 152025-08-13 10Within SLA
2761 OneDrive creatClosed Low 2025-08-13 092025-08-13 09Within SLA
2762 Exported emailClosed Low 2025-08-13 092025-08-13 09Within SLA
2763 Email sent withClosed Low 2025-08-13 092025-08-13 09Within SLA
2764 OneNote API in Closed Low 2025-08-13 092025-08-13 09Within SLA
2765 Calendar shariClosed Low 2025-08-13 102025-08-13 10Within SLA
2766 Microsoft WebClosed Low 2025-08-13 102025-08-13 10Within SLA
2767 Outlook automa Closed Low 2025-08-13 102025-08-13 10Within SLA

Page 11
 Sheet1

2768 OneDrive file Closed Low 2025-08-13 102025-08-13 10Within SLA

2769 CLSA - AWS Mo Closed Medium 2025-08-13 212025-08-15 23Within SLA
2770 Eva Chan, SheClosed Low 2025-08-14 132025-08-14 13Within SLA
2771 Moving a Calen Closed Low 2025-08-14 132025-08-14 13Within SLA
2772 Allow people toClosed Low 2025-08-14 132025-08-14 13Within SLA
2773 Use ExchangeClosed Low 2025-08-14 132025-08-14 13Within SLA
2774 Managing memb Closed Low 2025-08-14 132025-08-14 13Within SLA
2775 script to rese Closed Low 2025-08-14 132025-08-14 13Within SLA
2776 MS AuthenticatClosed Low 2025-08-14 132025-08-14 13Within SLA
2777 How user createClosed Low 2025-08-14 132025-08-14 13Within SLA
2778 User shared doClosed Low 2025-08-14 162025-08-14 16Within SLA
2779 User cannot adClosed Low 2025-08-14 162025-08-14 16Within SLA
2780 Cannot find A Pending Low 2025-08-14 17:24:02
2781 Re: ASMPT AV In progress Low 2025-08-15 00:22:42
2782 Question abouOpen Low 2025-08-15 15:00:47
2783 RE: 升级O365电邮In progress Low 2025-08-15 16:16:26
2784 Urgent Token h In progress Urgent 2025-08-15 19:27:56
2785 INC12273966 C Alosed Medium 2025-08-16 002025-08-16 00Within SLA
2786 Fw: KS-AAD: Ex Open Low 2025-08-16 10:43:42
2787 Server HDD prOpen Low 2025-08-16 14:41:32

Page 12
 Sheet1

First responseL2 Support L1 Support L3 Support Created On Token Consu Full name
Alex Tai 2 Jul, 2024 0 Wang Shun H
Within SLA Alex Tai 2 Jul, 2024 0 Hugh Chan
SLA Violated Wilson Wong Alex Tai 3 Jul, 2024 0 Jay Wong
Wong, Wilson
Alex Tai 3 Jul, 2024 0 Wang Shun H
Alex Tai 4 Jul, 2024 0 Wang Shun H
Alex Tai 8 Jul, 2024 0 Wang Shun H
Keith Kwok
Kacey Lee 16 Jul, 2024 0 Keith Kwok
Alex Tai 16 Jul, 2024 0 Wang Shun H
Within SLA Joey Chung 16 Jul, 2024 30 Hades NG
Alex Tai 16 Jul, 2024 0 Wang Shun H
Alex Tai 17 Jul, 2024 0 Wang Shun H
Within SLA Alex Tai 17 Jul, 2024 1 KS-ZhiQiang Gao
Within SLA Pavani Sompalli 19 Jul, 2024 2 Hugh Chan
Within SLA Kacey Lee 19 Jul, 2024 1 Keith Kwok
Alex Tai 19 Jul, 2024 0 Wang Shun H
Alex Tai 22 Jul, 2024 0 Wang Shun H
Wilson Wong 23 Jul, 2024 0 Terence Lam
Alex Tai 23 Jul, 2024 0 Wang Shun H
Alex Tai 24 Jul, 2024 0 Alex Test
SLA Violated Alex Tai 24 Jul, 2024 0 Chow CL [ARQ
Within SLA Alex Tai 22 Jul, 2024 0 Chow CL [ARQ
Within SLA Alex Tai 22 Jul, 2024 0 Chow CL [ARQ
Alex Tai 25 Jul, 2024 0 STO
Alex Tai 25 Jul, 2024 0 Wang Shun H
Within SLA Alex Tai 29 Jul, 2024 0 Ken Wong
Keith Kwok
Within SLA Alex Tai 29 Jul, 2024 0 Frances Shiu
Within SLA Kacey Lee 30 Jul, 2024 1 KS-CD Luo 羅成東
Within SLA Jason Chu 30 Jul, 2024 1 Hugh Chan
Within SLA Kacey Lee 31 Jul, 2024 0 STO
Within SLA Kacey Lee 1 Aug, 2024 1 Keith Kwok
Within SLA Pavani SompalAlex Tai 2 Aug, 2024 0 Ken Ma
Within SLA Kacey Lee 2 Aug, 2024 0 Chris Wong
Leung, Standy
Alex Tai 6 Aug, 2024 0 Wang Shun H
Within SLA Alex Tai 8 Aug, 2024 0 STO
Alex Tai 8 Aug, 2024 0 Wang Shun H
SLA Violated Alex Tai 13 Aug, 2024 0 Hugh Chan
Within SLA 15 Aug, 2024 Hugh Chan
Within SLA Alex Tai 15 Aug, 2024 0 Ken Wong
Alex Tai 15 Aug, 2024 0 Wang Shun H
Within SLA Pavani Sompalli 16 Aug, 2024 0 Timothy Lam
Within SLA Alex Tai 16 Aug, 2024 0 Hugh Chan
Within SLA Alex Tai 16 Aug, 2024 0 Wang Shun H
Within SLA Kacey Lee 19 Aug, 2024 0 Chris Wong
Within SLA Jason Chu 19 Aug, 2024 1 Hugh Chan

Page 13
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Alex Tai 19 Aug, 2024 0 Ivan Lee

Wilson Wong 19 Aug, 2024 0 Terence Lam
Within SLA Alex Tai 19 Aug, 2024 0 Kam Yuen Liu
Kacey Lee 20 Aug, 2024 1 Frances Shiu
Within SLA Alex Tai 21 Aug, 2024 0 Chow CL [ARQ
Within SLA Alex Tai 22 Aug, 2024 0 Wang Shun H
Within SLA Pavani Sompalli 23 Aug, 2024 2 STO
Within SLA Kacey Lee 26 Aug, 2024 0 Keith Kwok
Within SLA Pavani Sompalli 26 Aug, 2024 0 Timothy Lam
Within SLA Alex Tai 26 Aug, 2024 0 Wang Shun H
Within SLA Kacey Lee 28 Aug, 2024 0 Hugh Chan
Within SLA Kacey Lee 28 Aug, 2024 1 Hugh Chan
Hugh Chan
Hugh Chan
SLA Violated Pavani Sompalli 29 Aug, 2024 0 Keith Kwok
Ray Yip
Kacey Lee 2 Sep, 2024 0 Hugh Chan
Kacey Lee 3 Sep, 2024 0 Keith Kwok
Within SLA Kacey Lee 3 Sep, 2024 0 Chris Wong
Kacey Lee 3 Sep, 2024 0 Hugh Chan
Alex Tai 4 Sep, 2024 0 Wang Shun H
Pavani Sompalli 4 Sep, 2024 1 HK-Managed S
Within SLA Alex Tai 6 Sep, 2024 0 Wang Shun H
Within SLA Kacey Lee 6 Sep, 2024 0 KS-ZhiQiang Gao
Kacey Lee 3 Sep, 2024 0 Pavani Sompal
Within SLA Kacey Lee 10 Sep, 2024 1 Hugh Chan
Within SLA Alex Tai 10 Sep, 2024 0 Chow CL [ARQ
Alex Tai 13 Sep, 2024 0 Wang Shun H
17 Sep, 2024 Kam Yuen Liu
Keith Ho 16 Sep, 2024 1 Ivan Lee
Keith Ho 19 Sep, 2024 1 KS-CD Luo 羅成東
Alex Tai 19 Sep, 2024 1 Wang Shun H
Within SLA Alex Tai 19 Sep, 2024 0 Wang Shun H
Kacey Lee 20 Sep, 2024 0 Keith Kwok
Within SLA Alex Tai 20 Sep, 2024 0 Wang Shun H
Within SLA Kacey Lee 23 Sep, 2024 1 KS-ZhiQiang Gao
Within SLA Kacey Lee 23 Sep, 2024 0 STO
Within SLA Alex Tai 23 Sep, 2024 0 Wang Shun H
Within SLA Alex Tai 25 Sep, 2024 1 Wang Shun H
Within SLA Pavani Sompalli 26 Sep, 2024 0 Network Securi
Pavani Sompalli 26 Sep, 2024 0 So, Candy
Within SLA Alex Tai 26 Sep, 2024 0 Wang Shun H
Within SLA Alex Tai 26 Sep, 2024 0 Wang Shun H
Within SLA Alex Tai 27 Sep, 2024 0 Wang Shun H
Within SLA Alex Tai 27 Sep, 2024 0 Wang Shun H
Within SLA Kacey Lee 3 Oct, 2024 0 STO
Within SLA Kacey Lee 30 Sep, 2024 0 Hugh Chan
Within SLA Alex Tai 8 Oct, 2024 0 Wang Shun H
Within SLA Alex Tai 9 Oct, 2024 1 Chris Wong

Page 14
 Sheet1

Within SLA Keith Ho 9 Oct, 2024 0 Keith Kwok

Keith Ho 14 Oct, 2024 0 Wang Shun H
Keith Ho 12 Oct, 2024 0 Wang Shun H
Within SLA Keith Ho 11 Oct, 2024 0 Wang Shun H
Within SLA Keith Ho 11 Oct, 2024 0 Wang Shun H
Within SLA Keith Ho 11 Oct, 2024 0 Wang Shun H
Within SLA Keith Ho 16 Oct, 2024 0 Wang Shun H
Keith Ho 18 Oct, 2024 0 Wang Shun H
Within SLA Wilson Wong 18 Oct, 2024 0 Petefong
Within SLA Joey Chung 21 Oct, 2024 0 Keith Kwok
Within SLA Alex Tai 22 Oct, 2024 0 CK Chong
Within SLA Alex Tai 24 Oct, 2024 0 Wang Shun H
Within SLA Pavani Sompalli 28 Oct, 2024 0 Chris Wong
Kacey Lee 28 Oct, 2024 0 STO
SLA Violated Kacey Lee 29 Oct, 2024 0 Chris Wong
Within SLA Alex Tai 29 Oct, 2024 0 Wang Shun H
Within SLA Keith Ho 29 Oct, 2024 0 Keith Kwok
Within SLA Joey Chung 29 Oct, 2024 0 Timothy Lam
Within SLA Keith Ho 31 Oct, 2024 0 Keith Kwok
31 Oct, 2024 Cloud security
Within SLA Alex Tai 1 Nov, 2024 0 Wang Shun H
Within SLA Keith Ho 1 Nov, 2024 0 Hugh Chan
Alex Tai 1 Nov, 2024 0 Wang Shun H
Within SLA Keith Ho 4 Nov, 2024 0 Hugh Chan
Joey Chung 4 Nov, 2024 0 Karina Lau
Within SLA Alex Tai 6 Nov, 2024 0 Wang Shun H
Within SLA Ray Auyeung 7 Nov, 2024 0 Cloud security
SLA Violated Keith Ho 7 Nov, 2024 0 Keith Kwok
Within SLA Abhinav Sarkar 11 Nov, 2024 0 Desmond Che
Within SLA Abhinav Sarkar 28 Oct, 2024 0 Desmond Che
Within SLA Abhinav Sarkar 29 Oct, 2024 0 Marco Lai (ITD
Within SLA Abhinav Sarkar 22 Oct, 2024 0 Desmond Che
Within SLA Abhinav Sarkar 9 Oct, 2024 0 Desmond Che
Within SLA Abhinav Sarkar 4 Oct, 2024 0 Desmond Che
So, Candy
Within SLA Pavani Sompalli 12 Nov, 2024 0 Hugh Chan
Joe Chan 13 Nov, 2024 0 Desmond Che
Keith Ho 13 Nov, 2024 0 Ivan Lam
SLA Violated Kacey Lee 14 Nov, 2024 0 Chris Wong
Within SLA Alex Tai 14 Nov, 2024 0 Wang Shun H
Alex Tai 15 Nov, 2024 0 Chris Wong
Hugh Chan
Keith Ho 20 Nov, 2024 1 Ivan Lee
Within SLA Alex Tai 20 Nov, 2024 0 Keith Kwok
Testing
Within SLA Joe Chan 22 Nov, 2024 0 Desmond Che
Within SLA Keith Ho 25 Nov, 2024 1 Keith Kwok
Within SLA Abhinav Sarkar 26 Nov, 2024 0 Peter Chen
Alex Tai 4 Dec, 2024 0 Support

Page 15
 Sheet1

Within SLA Pavani Sompalli 26 Nov, 2024 0 Hugh Chan

Within SLA Alex Tai 26 Nov, 2024 0 Chow CL [ARQ
Within SLA Alex Tai 26 Nov, 2024 0 Hugh Chan
Within SLA Richard Leung 28 Nov, 2024 0 Peter Chen
Within SLA Richard Leung 28 Nov, 2024 0 Peter Chen
Alex Tai 28 Nov, 2024 0 Wang Shun H
Within SLA Kacey Lee 29 Nov, 2024 1 Keith Kwok
Alex Tai 2 Dec, 2024 0 Wang Shun H
Within SLA Alex Tai 3 Dec, 2024 1 Hugh Chan
Within SLA Joey Chung 2 Dec, 2024 1 KS-ZhiQiang Gao
Alex Tai 4 Dec, 2024 0 Wang Shun H
Wilson Wong 4 Dec, 2024 0 Petefong
Joe Chan 5 Dec, 2024 0 Marco Lai (ITD
Within SLA Alex Tai 5 Dec, 2024 0 Simon Wong
Keith Ho 6 Dec, 2024 0 Ivan Lee
Within SLA Richard Leung 6 Dec, 2024 0 Peter Chen
Within SLA Richard Leung 6 Dec, 2024 0 Leo Lai
Within SLA Pavani Sompalli 6 Dec, 2024 0 C Wun Yin
Within SLA Pavani Sompalli 6 Dec, 2024 0 Hugh Chan
Within SLA Richard Leung 8 Dec, 2024 0 Peter Chen
Within SLA Joe Chan 7 Dec, 2024 0 Marco Lai (ITD
Within SLA Alex Tai 9 Dec, 2024 0 Kam Yuen Liu
Within SLA Keith Ho 10 Dec, 2024 0 Hugh Chan
Keith Kwok
Alex Tai 10 Dec, 2024 0 Wang Shun H
Within SLA Alex Tai 11 Dec, 2024 0 Wang Shun H
Within SLA Pavani Sompalli 12 Dec, 2024 0 Andrew. li
Pavani Sompalli 4 Dec, 2024 1 Caleb Cheung
Pavani Sompalli 4 Dec, 2024 4 Caleb Cheung
Within SLA Kacey Lee 16 Dec, 2024 0 Hugh Chan
Within SLA Pavani Sompalli 17 Dec, 2024 0 Andrew. li
Within SLA Bobby Chi 18 Dec, 2024 0 Eddie Leung
Alex Tai 20 Dec, 2024 0 Hugh Chan
Keith Ho
Within SLA Alex Tai 25 Dec, 2024 0 NCS HelpDesk
Within SLA Keith Ho 30 Dec, 2024 1 Hugh Chan
Within SLA Alex Tai 31 Dec, 2024 0 Wang Shun H
Pavani Sompalli 16 Dec, 2024 2 Caleb Cheung
Kacey Lee 2 Jan, 2025 1 KS-CD Luo 羅成東
Within SLA Alex Tai 2 Jan, 2025 0 Chow CL [ARQ
Within SLA Kacey Lee 3 Jan, 2025 1 KS-ZhiQiang Gao
SLA Violated Jason Chu 3 Jan, 2025 1 Hugh Chan
Within SLA Keith Ho 8 Jan, 2025 1 KS-ZhiQiang Gao
Within SLA Alex Tai 8 Jan, 2025 0 Wang Shun H
Within SLA Alex Tai 9 Jan, 2025 0 Wang Shun H
Wilson Wong 8 Jan, 2025 0 Petefong
Within SLA Alex Tai 13 Jan, 2025 0 Hugh Chan
Within SLA Alex Tai 13 Jan, 2025 0 Wang Shun H
Within SLA Joe Chan 15 Jan, 2025 0 Eddie Leung

Page 16
 Sheet1

Within SLA Richard Leung 16 Jan, 2025 1 Peter Chen

Within SLA Alex Tai 17 Jan, 2025 0 Wang Shun H
Within SLA Pavani Sompalli 17 Jan, 2025 0 Timothy Lam
Within SLA Alex Tai 20 Jan, 2025 0 CK Chong
Within SLA Pavani Sompalli 21 Jan, 2025 0 Timothy Lam
Within SLA Kacey Lee 23 Jan, 2025 1 Hugh Chan
Within SLA Sum Ho 24 Jan, 2025 0 Eddie Leung
Within SLA Joey Chung 24 Jan, 2025 0 Keith Kwok
Within SLA Keith Ho 24 Jan, 2025 4 Ivan Lee
Within SLA Keith Ho 24 Jan, 2025 0 Frances Shiu
Within SLA Keith Ho 24 Jan, 2025 0 Frances Shiu
Within SLA Kacey Lee 24 Jan, 2025 1 Hugh Chan
Jason Chu 28 Jan, 2025 0 Jason CHU
Within SLA Keith Ho 30 Jan, 2025 0 Keith Kwok
Within SLA Alex Tai 3 Feb, 2025 0 Keith Kwok
Kacey Lee 5 Feb, 2025 0 Chris Wong
Within SLA Alex Tai 5 Feb, 2025 0 CK Chong
Keith Ho 7 Feb, 2025 0 Frances Shiu
Within SLA Alex Tai 7 Feb, 2025 0 Wang Shun H
Within SLA Joey Chung 7 Feb, 2025 0 Keith Kwok
Alex Tai 13 Feb, 2025 0 Chow CL [ARQ
Within SLA Alex Tai 13 Feb, 2025 0 Ken Wong
Kacey Lee 13 Feb, 2025 0 Hugh Chan
Within SLA Alex Tai 14 Feb, 2025 0 Wang Shun H
Jason Chu 19 Feb, 2025 0 Jason CHU
Jason Chu 15 Feb, 2025 0 Hugh Chan
Within SLA Wilson Wong 21 Feb, 2025 0 GPB Support
Within SLA Kacey Lee 19 Feb, 2025 0 Hugh Chan
Within SLA Alex Tai 20 Feb, 2025 0 Wang Shun H
SLA Violated Keith Ho 20 Feb, 2025 0 GPB Support
Keith Ho 21 Feb, 2025 0 Hugh Chan
Within SLA Alex Tai 21 Feb, 2025 0 Wang Shun H
Within SLA Alex Tai 24 Feb, 2025 0 Wang Shun H
Within SLA Alex Tai 24 Feb, 2025 0 Chow CL [ARQ
Within SLA Alex Tai 27 Feb, 2025 0 Hugh Chan
Within SLA Alex Tai 27 Feb, 2025 0 Hugh Chan
Within SLA Alex Tai 28 Feb, 2025 0 Hugh Chan
Within SLA Alex Tai 28 Feb, 2025 0 Wang Shun H
Within SLA Alex Tai 3 Mar, 2025 0 Hugh Chan
Jason Chu 5 Mar, 2025 0 Keith Kwok
Within SLA Alex Tai 5 Mar, 2025 0 Wang Shun H
Alex Tai 6 Mar, 2025 0 Kam Yuen Liu
Jason Chu 6 Mar, 2025 0 Keith Kwok
Within SLA Kacey Lee 7 Mar, 2025 0 Hugh Chan
Joey Chung 7 Mar, 2025 0 ManKit Chung
Richard Leung 10 Mar, 2025 0 Peter Chen
Keith Ho 7 Mar, 2025 2 Ivan Lee
Abhinav Sarkar 10 Mar, 2025 0 Sarkar, Abhina
Alex Tai 11 Mar, 2025 0 Keith Kwok

Page 17
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Within SLA Keith Ho 11 Mar, 2025 1 Hugh Chan

Within SLA Alex Tai 11 Mar, 2025 0 Simon Wong
Within SLA Alex Tai 11 Mar, 2025 0 Wang Shun H
Within SLA Sum Ho 11 Mar, 2025 0 Peter Chen
Within SLA Sum Ho 12 Mar, 2025 0 Leo Lai
Within SLA Alex Tai 13 Mar, 2025 0 Wang Shun H
Joey Chung 13 Mar, 2025 0 ManKit Chung
Within SLA Alex Tai 14 Mar, 2025 0 Wang Shun H
Within SLA Richard Leung 14 Mar, 2025 0 Leo Lai
Within SLA Joey Chung 14 Mar, 2025 0 KinFai Chan
Jason Chu 14 Mar, 2025 0 Jason CHU
Within SLA Joey Chung 14 Mar, 2025 0 KinFai Chan
Joey Chung 13 Mar, 2025 0 support
Within SLA Alex Tai 14 Mar, 2025 0 Patrick Poon
Alex Tai 17 Mar, 2025 0 Wang Shun H
Joey Chung 13 Mar, 2025 0 support
Within SLA Alex Tai 18 Mar, 2025 0 KS-ZhiQiang Gao
Within SLA Alex Tai 18 Mar, 2025 0 Wang Shun H
Joey Chung 13 Mar, 2025 0 support
Within SLA Kacey Lee 18 Mar, 2025 0 Hugh Chan
Within SLA Joey Chung Sum Ho 18 Mar, 2025 0 ManKit Chung
Within SLA Sum Ho 18 Mar, 2025 0 KinFai Chan
Joey Chung 13 Mar, 2025 0 support
Within SLA Alex Tai 19 Mar, 2025 0 Keith Kwok
support
Joey Chung 19 Mar, 2025 0 ManKit Chung
Within SLA Joey Chung 19 Mar, 2025 0 ManKit Chung
Joey Chung 19 Mar, 2025 0 support
Within SLA Alex Tai 20 Mar, 2025 0 Wang Shun H
Joey Chung 13 Mar, 2025 0 support
Alex Tai 21 Mar, 2025 0 Chow CL [ARQ
Within SLA Wilson Wong 20 Mar, 2025 0 GPB Support
Within SLA Joey Chung 21 Mar, 2025 0 ManKit Chung
Within SLA Alex Tai 21 Mar, 2025 0 Hugh Chan
Within SLA Alex Tai 21 Mar, 2025 0 Hugh Chan
Within SLA Jason Chu 21 Mar, 2025 0 Jason CHU
Joey Chung 13 Mar, 2025 0 support
Within SLA Hugh Chan
Within SLA Sum Ho 24 Mar, 2025 0 KinFai Chan
Joey Chung 21 Mar, 2025 0 ManKit Chung
support
Within SLA Alex Tai 24 Mar, 2025 0 Chris Wong
support
support
Within SLA Alex Tai 25 Mar, 2025 0 Wang Shun H
support
Within SLA Alex Tai 25 Mar, 2025 0 Hugh Chan
Within SLA Sum Ho 25 Mar, 2025 0 ManKit Chung
Within SLA Joey Chung 25 Mar, 2025 23 Hugh Chan

Page 18
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Within SLA Sum Ho 26 Mar, 2025 0 KinFai Chan

support
Within SLA Alex Tai 27 Mar, 2025 0 Keith Kwok
Within SLA Alex Tai 27 Mar, 2025 0 Wang Shun H
support
Within SLA Sum Ho 27 Apr, 2025 0 Yu, Mandy F
Within SLA Alex Tai 28 Mar, 2025 0 KS-CD Luo 羅成東
support
Within SLA Sum Ho 28 Mar, 2025 0 KinFai Chan
Within SLA Sum Ho Alvin Tsang 28 Mar, 2025 0 Keith Kwok
Ray Auyeung 30 Mar, 2025 0 Keith Kwok
Within SLA Sum Ho 31 Mar, 2025 0 IT. EUS
Within SLA Jason Chu 6 Mar, 2025 0 Wang Shun H
Within SLA Keith Ho 31 Mar, 2025 0 Hugh Chan
Keith Ho 31 Mar, 2025 0 Hugh Chan
Keith Ho 2 Apr, 2025 0 Hugh Chan
Within SLA Sum Ho 31 Mar, 2025 0 Hugh Chan
support
support
Within SLA Sum Ho Sum Ho 1 Apr, 2025 0 Keith Kwok
Within SLA Sum Ho 1 Apr, 2025 0 KinFai Chan
Within SLA Sum Ho 1 Apr, 2025 0 Keith Kwok
Leona Li (Acce
Within SLA Bobby Chi Alex Lau 3 Apr, 2025 0 Eddie Leung
Within SLA Kacey Lee 7 Apr, 2025 0 Ivan Lee
Within SLA Alex Tai 8 Apr, 2025 0 Wang Shun H
support
Within SLA Sum Ho 9 Apr, 2025 0 Paul Chan
Within SLA Iris Hui 9 Apr, 2025 0 Eddie Leung
Within SLA Ray Auyeung 10 Apr, 2025 0 ManKit Chung
Sum Ho 11 Apr, 2025 0 Paul Chan
Within SLA Sum Ho 11 Apr, 2025 0 KinFai Chan
Within SLA Alex Tai 14 Apr, 2025 0 Hugh Chan
Within SLA Alex Tai 15 Apr, 2025 0 Patrick Poon
Within SLA Alvin Tsang 15 Apr, 2025 0 KinFai Chan
Within SLA Sum Ho 17 Apr, 2025 0 ManKit Chung
Within SLA Sum Ho 17 Apr, 2025 0 KinFai Chan
Within SLA Sum Ho 17 Apr, 2025 0 KinFai Chan
Abhinav Sarkar 25 Mar, 2024 1 Peter Chen
Richard Leung 3 Sep, 2024 5 Peter Chen
Abhinav Sarkar 22 Oct, 2024 1 Peter Chen
Within SLA Sum Ho 10 Apr, 2025 0 ManKit Chung
Within SLA Alex Tai 23 Apr, 2025 0 Yu, Mandy F
Within SLA Joey Chung 23 Apr, 2025 0 Hades NG
Wilson Wong 17 Apr, 2025 0 Petefong
Within SLA Sum Ho Alex Lau Keith Ho 23 Apr, 2025 0 Keith Kwok
Within SLA Iris Hui 24 Apr, 2025 0 EGL IT Suppor
Sum Ho 30 Apr, 2025 0 Keith Kwok
Within SLA Sum Ho 30 Apr, 2025 0 Keith Kwok

Page 19
 Sheet1

Within SLA Jason Chu 30 Apr, 2025 0 Hugh Chan

Within SLA Keith Ho 6 May, 2025 0 Wang Shun H
Within SLA Sum Ho 7 May, 2025 0 Eddie Leung
Within SLA Wilson Wong 7 May, 2025 0 Terence Lam
Within SLA Richard Leung 7 May, 2025 0 Leo Lai
Joey Chung 8 Apr, 2025 0 ManKit Chung
Joey Chung Alvin Tsang 30 Apr, 2025 0 ManKit Chung
SLA Violated Joey Chung Alvin Tsang 6 May, 2025 0 ManKit Chung
SLA Violated Joey Chung Alvin Tsang 7 May, 2025 0 ManKit Chung
SLA Violated Joey Chung Alvin Tsang 7 May, 2025 0 ManKit Chung
Wilson Wong 7 May, 2025 0 Terence Lam
Within SLA Kacey Lee 12 May, 2025 0 Hugh Chan
Within SLA Alex Tai 13 May, 2025 0 Wang Shun H
Within SLA Joey Chung Sum Ho 13 May, 2025 0 IT. EUS
Within SLA Alex Tai 13 May, 2025 0 Wang Shun H
Within SLA Alvin Tsang Alex Lau Keith Ho 13 May, 2025 0 Keith Kwok
Within SLA Alex Lau 13 May, 2025 0 KinFai Chan
Within SLA Alvin Tsang 13 May, 2025 0 Wang Shun H
Within SLA Alex Tai 14 May, 2025 0 Wang Shun H
Within SLA Joey Chung Alvin Tsang 14 May, 2025 0 KinFai Chan
Within SLA Joey Chung Alex Tai 14 May, 2025 0 KinFai Chan
Wilson Wong 12 May, 2025 0 Petefong
Within SLA Joe Chan 14 May, 2025 0 Edes Yeung -
Keith Ho 15 May, 2025 0 Ivan Lee
Joe Chan 12 May, 2025 0 Edes Yeung -
Within SLA Alex Tai Alex Tai 6 May, 2025 0 SoftwareOne
Iris Hui Iris Hui 20 May, 2025 0 SoftwareOne
Keith Ho 20 May, 2025 1 Andrew. li
Within SLA Joey Chung Alex Lau 22 May, 2025 0 Yu, Mandy F
Within SLA Joey Chung Alex Tai 22 May, 2025 7 KS-ZhiQiang Gao
Within SLA Kacey Lee 22 May, 2025 0 Pong Chow
Kacey Lee 21 May, 2025 0 Chris Wong
Within SLA Bobby Chi Alex Lau 22 May, 2025 0 Eddie Leung
Iris Hui 21 May, 2025 0 HK-Managed S
Within SLA Alex Tai 23 May, 2025 0 IT. EUS
Sum Ho 26 May, 2025 0 SoftwareOne
SLA Violated Iris Hui 28 May, 2025 0 HK-Managed S
Bobby Chi Sum Ho Abhinav Sarka27 May, 2025 0 Edes Yeung -
Joey Chung Alvin Tsang 28 May, 2025 0 ManKit Chung
Alex Tai 29 May, 2025 0 Caleb Cheung
Alvin Tsang 29 May, 2025 0 Shwetha Krishn
Alex Tai 29 May, 2025 0 SK Wong
Within SLA Kacey Lee Alex Tai 28 May, 2025 12 Ivan Lee
Within SLA Iris Hui 31 May, 2025 0 HK-Managed S
Within SLA Sum Ho 2 Jun, 2025 0 HK-Managed S
Within SLA Iris Hui Keith Ho 23 May, 2025 0 Ku. johnlc
Within SLA Jason Chu (ExtIris Hui Keith Ho 2 Jun, 2025 0 Hugh Chan
Within SLA Alex Tai 3 Jun, 2025 0 STO
Within SLA Alex Tai 8 May, 2025 0 Chow CL [ARQ

Page 20
 Sheet1

Within SLA Alex Tai 16 May, 2025 0 Kam Yuen Liu

Within SLA Alex Tai 29 May, 2025 0 Kam Yuen Liu
Within SLA Bobby Chi Iris Hui 4 Jun, 2025 0 Eddie Leung
Alex Tai 4 Jun, 2025 0 SoftwareOne
SLA Violated Alex Tai 4 Jun, 2025 0 SoftwareOne
Within SLA Alex Tai 4 Jun, 2025 0 KinFai Chan
Within SLA Alex Tai 4 Jun, 2025 0 KinFai Chan
Keith Ho
Within SLA Alex Tai 5 Jun, 2025 0 STO
Iris Hui 5 Jun, 2025 0 SoftwareOne
SLA Violated Iris Hui 6 Jun, 2025 0 SoftwareOne
SLA Violated Iris Hui 5 Jun, 2025 0 HK-Managed S
Alex Tai 6 Jun, 2025 0 SoftwareOne
Within SLA Alex Tai 21 May, 2025 0 SoftwareOne
Within SLA Joey Chung Alex Tai 9 Jun, 2025 0 Johnny Chan
Iris Hui 4 Jun, 2025 0 SoftwareOne
Alex Tai 28 May, 2025 0 SoftwareOne
Alex Tai 9 Jun, 2025 0 SoftwareOne
Within SLA Iris Hui 9 Jun, 2025 0 HK-Managed S
Alex Tai 10 Jun, 2025 0 SoftwareOne
Alex Tai 9 Jun, 2025 0 SoftwareOne
Alex Tai 10 Jun, 2025 0 HK-Managed S
Iris Hui 10 Jun, 2025 0 Support Team
Iris Hui 10 Jun, 2025 0 HK-Managed S
Joe Chan Alex Lau 10 Jun, 2025 0 Edes Yeung -
Within SLA Iris Hui 11 Jun, 2025 0 Mo Lau
Alex Tai 11 Jun, 2025 0 SoftwareOne
Joey Chung Alex Tai 11 Jun, 2025 All remaining Support Team
Within SLA Richard LeungIris Hui 10 Jun, 2025 0 Leo Lai
Within SLA Alex Tai 11 Jun, 2025 0 SoftwareOne
Within SLA Alex Tai 12 Jun, 2025 0 Chow CL [ARQ
Within SLA Alex Tai 12 Jun, 2025 0 STO
Within SLA Alvin Tsang 13 Jun, 2025 0 Kam Yuen Liu
Iris Hui 13 Jun, 2025 0 HK-Managed S
Within SLA Iris Hui 13 Jun, 2025 0 Alex Tai
Iris Hui 16 Jun, 2025 0 HK-Managed S
Within SLA Sum Ho 16 Jun, 2025 0 Timothy Lam
Sum Ho 16 Jun, 2025 0 Eddie Leung
Within SLA Kacey Lee Sum Ho 16 Jun, 2025 0 Hugh Chan
Within SLA Alex Tai 17 Jun, 2025 0 SK Wong
Within SLA Alex Tai 17 Jun, 2025 0 SK Wong
Iris Hui 17 Jun, 2025 0 HK-Managed S
Within SLA Richard LeungAlex Lau 17 Jun, 2025 1 Leo Lai
Within SLA Alex Lau 18 Jun, 2025 0 Eddie Leung
Within SLA Alex Tai 18 Jun, 2025 0 Kelvin Lee
Within SLA Wilson Wong Alex Lau 19 Jun, 2025 0 Wu ChiHin
Within SLA Alex Lau 19 Jun, 2025 0 Wu ChiHin
Iris Hui 19 Jun, 2025 0 HK-Managed S
Within SLA Joey Chung Alex Tai 20 Jun, 2025 0 Wang Shun H

Page 21
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Within SLA Richard LeungAlvin Tsang 20 Jun, 2025 0 Peter Chen

Alvin Tsang 20 Jun, 2025 0 SoftwareOne
Within SLA Alex Lau 21 Jun, 2025 0 Kam Yuen Liu
Within SLA Kacey Lee Alex Tai 23 Jun, 2025 0 STO
Kacey Lee Alex Tai 23 Jun, 2025 0 Chris Wong
Within SLA Bobby Chi Alex Lau 24 Jun, 2025 0 Eddie Leung
Jason Chu (ExtAlex Lau 24 Jun, 2025 0 Keith Kwok
Within SLA Joey Chung Alvin Tsang 24 Jun, 2025 0 Jacky Lee - N
Within SLA Joey Chung Alex Lau 25 Jun, 2025 0 Wang Shun H
Within SLA Jason Chu (ExtAlex Lau 25 Jun, 2025 0 Hugh Chan
Sum Ho 26 Jun, 2025 0 HK-Managed S
Sum Ho 26 Jun, 2025 0 HK-Managed S
Sum Ho 26 Jun, 2025 0 HK-Managed S
Iris Hui 26 Jun, 2025 0 HK-Managed S
Sum Ho 27 Jun, 2025 0 HK-Managed S
Sum Ho 27 Jun, 2025 0 SoftwareOne
Iris Hui 29 Jun, 2025 0 HK-Managed S
Within SLA Joey Chung Sum Ho 30 Jun, 2025 0 Hugh Chan
Within SLA Joe Chan Sum Ho 2 Jul, 2025 0 Alan Kwok
Sum Ho 2 Jul, 2025 0 HK-Managed S
Sum Ho 2 Jul, 2025 0 HK-Managed S
Kacey Lee Sum Ho 2 Jul, 2025 8 Alcux Lo
Sum Ho 3 Jul, 2025 0 HK-Managed S
Within SLA Iris Hui 3 Jul, 2025 0 SoftwareOne
Within SLA Alvin Tsang 7 Jul, 2025 0 Kelvin Lee
Alex Tai 8 Jul, 2025 0 Jerry Lin
Alvin Tsang 9 Jul, 2025 0 Karina Lau
Within SLA Kacey Lee Alex Lau 9 Jul, 2025 0 Hugh Chan
Within SLA Joey Chung Alex Tai 10 Jul, 2025 1 Jacky Lee - N
Alex Lau 10 Jul, 2025 0 SoftwareOne
Within SLA Alex Lau 11 Jul, 2025 0 Peter Chen
Within SLA Kacey Lee Naomi Poon 14 Jul, 2025 0 Wang Shun H
Iris Hui 15 Jul, 2025 0 SoftwareOne
Within SLA Naomi Poon 15 Jul, 2025 0 Eddie Leung
Naomi Poon 15 Jul, 2025 0 SoftwareOne
Sum Ho 16 Jul, 2025 0 Bennith Law -
Sum Ho 16 Jul, 2025 0 SoftwareOne
Within SLA Sum Ho 17 Jul, 2025 0 Hugh Chan
Within SLA Joey Chung Sum Ho 17 Jul, 2025 0 KS-CD Luo 羅成東
Within SLA Sum Ho 18 Jul, 2025 0 SoftwareOne
Within SLA Sum Ho 18 Jul, 2025 0 Raymond Yu
Within SLA Richard LeungNaomi Poon 21 Jul, 2025 0 Peter Chen
Within SLA Alvin Tsang 22 Jul, 2025 0 SK Wong
Within SLA Naomi Poon 22 Jul, 2025 0 Kelvin Lee
Within SLA Naomi Poon 23 Jul, 2025 0 Keith Kwok
Iris Hui 23 Jul, 2025 0 SoftwareOne
Iris Hui 23 Jul, 2025 0 SoftwareOne
Iris Hui 23 Jul, 2025 0 SoftwareOne
Within SLA Naomi Poon 25 Jul, 2025 0 Peter Chen

Page 22
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Within SLA Ray Auyeung Alvin Tsang 25 Jul, 2025 0 Timothy Lam
Within SLA Naomi Poon 25 Jul, 2025 0 Wu ChiHin
Within SLA Ray Auyeung Naomi Poon 28 Jul, 2025 0 GPB Support
Within SLA Kacey Lee Sum Ho 28 Jul, 2025 0 Wu ChiHin
Within SLA Sum Ho 28 Jul, 2025 0 Keith Kwok
Within SLA Sum Ho 29 Jul, 2025 0 Kam Yuen Liu
Within SLA Sum Ho 29 Jul, 2025 0 Peter Chen
Within SLA Sum Ho 29 Jul, 2025 0 Support
Within SLA Alex Tai 30 Jul, 2025 0 Chow CL [ARQ
Alex Tai 30 Jul, 2025 0 Petefong
Iris Hui 30 Jul, 2025 0 SoftwareOne
Within SLA Alvin Tsang 31 Jul, 2025 0 Kam Yuen Liu
Within SLA Alex Lau 6 Aug, 2025 0 Keith Kwok
Within SLA Wilson Wong Iris Hui 6 Aug, 2025 0 Terence Lam
Iris Hui 6 Aug, 2025 0 SoftwareOne
Within SLA Naomi Poon 6 Aug, 2025 0 STO
Kacey Lee Naomi Poon 7 Aug, 2025 0 Hugh Chan
Within SLA Joey Chung Naomi Poon 7 Aug, 2025 3 Jacky Lee - N
Within SLA Kacey Lee Iris Hui 8 Aug, 2025 0 Keith Kwok
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Sum Ho 8 Aug, 2025 0 SoftwareOne
Within SLA Iris Hui 8 Aug, 2025 0 Jerry Lin
Joey Chung Alvin Tsang 8 Aug, 2025 0 Choi, David
Within SLA Sum Ho 11 Aug, 2025 0 Raymond. wh.
Sum Ho 11 Aug, 2025 0 SoftwareOne
Sum Ho 11 Aug, 2025 0 SoftwareOne
Within SLA Sum Ho 11 Aug, 2025 0 SoftwareOne
Sum Ho 11 Aug, 2025 0 SoftwareOne
Sum Ho 11 Aug, 2025 0 SoftwareOne
Sum Ho 11 Aug, 2025 0 SoftwareOne
Within SLA Alex Tai 11 Aug, 2025 0 Sam Li
Within SLA Sum Ho 11 Aug, 2025 0 SoftwareOne
Within SLA Sum Ho 11 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne
Sum Ho 13 Aug, 2025 0 SoftwareOne

Page 23
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Sum Ho 13 Aug, 2025 0 SoftwareOne

Within SLA Joe Chan Alex Lau 12 Aug, 2025 0 Edes Yeung -
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Sum Ho 14 Aug, 2025 0 SoftwareOne
Alvin Tsang 14 Aug, 2025 0 Hugh Chan
Richard LeungNaomi Poon 14 Aug, 2025 0 Leo Lai
Alvin Tsang 15 Aug, 2025 0 GPB Support
Within SLA Alvin Tsang 15 Aug, 2025 0 Keith Kwok
Alvin Tsang 15 Aug, 2025 0 Jay Wong
Richard LeungAlex Tai Abhinav Sarka6 Aug, 2025 0 Peter Chen
Keith Kwok
Alex Tai 16 Aug, 2025 0 Simon Wong

Page 24
 Sheet1

Contact ID PRJ Number Company NamAM

shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
jaywong@htscHK-PRJ-50047HK-DWP-Huatai Candy So
[email protected]
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hades.ng@mufgHK-PRJ-50104HK-LS-MUFG-M3 Candy So
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
terence.lam@kHK-PRJ-50107HK-DWP-Konica KaPo Chan
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
alextai612@gmNil [Test] Alex TesYuki Law
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
[email protected] (SS Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
wong.kakin@cHK-PRJ-50004HK-DWP-CW (SS Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
frances.shiu@n
HK-PRJ-50063HK-DWP-Novali Yuki Law
cd.luo@kashuiHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] (SS Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
kenma@htsc. HK-PRJ-50047HK-DWP-Huatai Candy So
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
[email protected]
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] (SS Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
wong.kakin@cHK-PRJ-50004HK-DWP-CW (SS Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi

Page 25
 Sheet1

ivan.lee@novalHK-PRJ-50063HK-DWP-NovaliYuki Law
terence.lam@kHK-PRJ-50107HK-DWP-Konica KaPo Chan
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
frances.shiu@nHK-PRJ-50063HK-DWP-NovaliYuki Law
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] (SS Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
managed-servHK-PRJ-50115HK-LS-CrystalDavid Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
ivan.lee@novalHK-PRJ-50063HK-DWP-NovaliYuki Law
cd.luo@kashuiHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] (SS Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
network.secur HK-PRJ-50096HK-CSAWS-CLS Candy So
[email protected]
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] (SS Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung

Page 26
 Sheet1

keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi

shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
petefong@bnuHK-PRJ-50120HK-LS-BoardWa Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] CPRW-AecomDaymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
[email protected] (SS Daymond Cheung
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
cloud.securit HK-PRJ-50096HK-CSAWS-CLS Candy So
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
karina.lau@vi HK-OPP-1151[Expired] HK- Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
cloud.securit HK-PRJ-50096HK-CSAWS-CLS Candy So
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
marcolai@cic. HK-PRJ-50087HK-CSAWS-CIC-Daymond Cheung
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
ivan.lam@fer HK-PRJ-50100HK-DWP-Ferrag David Wong
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
ivan.lee@novalHK-PRJ-50063HK-DWP-NovaliYuki Law
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
desmondcheunHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
support@soft HK-PRJ-50115HK-LS-CrystalDavid Choi

Page 27
 Sheet1

hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi

c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
petefong@bnuHK-PRJ-50120HK-LS-BoardWa Daymond Cheung
marcolai@cic. HK-PRJ-50087HK-CSAWS-CIC-Daymond Cheung
[email protected] AECOM 1WSDDaymond Cheung
ivan.lee@novalHK-PRJ-50063HK-DWP-NovaliYuki Law
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
[email protected] HK-PRJ-50086HK- CSAzure-AKaPo Chan
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
marcolai@cic. HK-PRJ-50087HK-CSAWS-CIC-Daymond Cheung
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
andrew.li@hkphHK-PRJ-50088HK-DWP-HK PhiDouglas Yip
caleb_cheung@ HK-PRJ-50115HK-LS-CrystalDavid Choi
caleb_cheung@ HK-PRJ-50115HK-LS-CrystalDavid Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
andrew.li@hkphHK-PRJ-50088HK-DWP-HK PhiDouglas Yip
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
helpdesk@nc-EXPIRED [Expired]-NCSHolly Wong
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
caleb_cheung@ HK-PRJ-50115HK-LS-CrystalDavid Choi
cd.luo@kashuiHK-PRJ-50122HK-DWP-KaShui David Choi
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
petefong@bnuHK-PRJ-50120HK-LS-BoardWa Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung

Page 28
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peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan

shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan
[email protected] CPRW-AecomDaymond Cheung
timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
ivan.lee@novalHK-PRJ-50063HK-DWP-Novali Yuki Law
frances.shiu@n
HK-PRJ-50063HK-DWP-Novali Yuki Law
frances.shiu@n
HK-PRJ-50063HK-DWP-Novali Yuki Law
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
[email protected] CPRW-AecomDaymond Cheung
frances.shiu@n
HK-PRJ-50063HK-DWP-Novali Yuki Law
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
wong.kakin@cHK-PRJ-50004HK-DWP-CW (SS Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
support@gold HK-PRJ-50086HK-DWP-GPB-O3 Yuki Law
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
support@gold HK-PRJ-50086HK-DWP-GPB-O3 Yuki Law
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
chung.mankit@EXPIRED [Expired]-The Daymond Cheung
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
ivan.lee@novalHK-PRJ-50063HK-DWP-Novali Yuki Law
[email protected]
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi

Page 29
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hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi

[email protected] AECOM 1WSDDaymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
[email protected] HK-PRJ-50086HK- CSAzure-A KaPo Chan
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
chung.mankit@ EXPIRED [Expired]-The Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] HK-PRJ-50086HK- CSAzure-A KaPo Chan
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
[email protected]
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
[email protected]
patrick.wc.pooHK-PRJ-50093[Expired] HK- Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
[email protected]
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
[email protected]
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
support@gold HK-PRJ-50086HK-DWP-GPB-O3 Yuki Law
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
[email protected]
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
[email protected]
[email protected]
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi

Page 30
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kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung

[email protected]
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
mandy.fm.yu@h HK-PRJ-50093[Expired] HK- Daymond Cheung
cd.luo@kashuiHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] [Expired]-The Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
[email protected]
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
ivan.lee@novalHK-PRJ-50063HK-DWP-Novali Yuki Law
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected]
chantaiman.s Nil [Test] Alex TesYuki Law
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
chantaiman.s Nil [Test] Alex TesYuki Law
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
patrick.wc.pooHK-PRJ-50093[Expired] HK- Daymond Cheung
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
mandy.fm.yu@h HK-PRJ-50093[Expired] HK- Daymond Cheung
hades.ng@mufg HK-PRJ-50104HK-LS-MUFG-M3 Candy So
petefong@bnuHK-PRJ-50120HK-LS-BoardWa Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
it.support@eglHK-PRJ-50063[Expired] HK- Yuki Law
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi

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hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi

shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
terence.lam@kHK-PRJ-50107HK-DWP-Konica KaPo Chan
[email protected] HK-PRJ-50086HK- CSAzure-A KaPo Chan
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
terence.lam@kHK-PRJ-50107HK-DWP-Konica KaPo Chan
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected][Expired] HK- Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
petefong@bnuHK-PRJ-50120HK-LS-BoardWa Daymond Cheung
edes.yeung@cHK-PRJ-50096HK-CSAWS-CLS Candy So
ivan.lee@novalHK-PRJ-50063HK-DWP-Novali Yuki Law
edes.yeung@cHK-PRJ-50096HK-CSAWS-CLS Candy So
phonesupport HK-PRJ-50093HK-DWP-Harbou Yuki Law
phonesupport HK-PRJ-50097HK-DWP-Wharf- Daymond Cheung
andrew.li@hkph HK-PRJ-50088HK-DWP-HK Phi Douglas Yip
mandy.fm.yu@h HK-PRJ-50093[Expired] HK- Daymond Cheung
zhiqiang.gao@HK-PRJ-50122HK-DWP-KaShui David Choi
pongchow@htHK-PRJ-50059HK-DWP-Huatai Candy So
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
[email protected][Expired] HK- Daymond Cheung
phonesupport HK-PRJ-50093HK-DWP-Harbou Yuki Law
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
edes.yeung@cHK-PRJ-50096HK-CSAWS-CLS Candy So
chung.mankit@ HK-PRJ-50093[Expired] HK- Daymond Cheung
caleb_cheung@ HK-PRJ-50115HK-LS-CrystalDavid Choi
[email protected]
skw@harbour-HK-PRJ-50093HK-DWP-Harbou Yuki Law
ivan.lee@novalHK-PRJ-50063HK-DWP-Novali Yuki Law
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
managed-servHK-PRJ-50115HK-LS-CrystalDavid Choi
ku.johnlc@hit EXPIRED [Expired]-HIT KaPo Chan
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] (SS Daymond Cheung
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung

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kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
phonesupport HK-PRJ-50093HK-DWP-Harbou Yuki Law
phonesupport HK-PRJ-50089HK-DWP-HKElec Astra To
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
kinfai.kf.chan HK-PRJ-50093[Expired] HK- Daymond Cheung
[email protected]
[email protected] (SS Daymond Cheung
phonesupport HK-PRJ-50097HK-DWP-Wharf- Daymond Cheung
phonesupport HK-PRJ-50097HK-DWP-Wharf- Daymond Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
phonesupport HK-PRJ-50115HK-LS-CrystalDavid Choi
phonesupport HK-PRJ-50093HK-DWP-Harbou Yuki Law
johnny.chan@HK-PRJ-50096HK-DWP-Daiwa- Candy So
phonesupport HK-PRJ-50097HK-DWP-Wharf- Daymond Cheung
phonesupport HK-PRJ-50115HK-LS-CrystalDavid Choi
phonesupport HK-PRJ-50056HK-DWP-HPGL-K Yuki Law
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
phonesupport HK-PRJ-50115HK-LS-CrystalDavid Choi
phonesupport HK-PRJ-50056HK-DWP-HPGL-K Yuki Law
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
[email protected]
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
edes.yeung@cHK-PRJ-50096HK-CSAWS-CLS Candy So
[email protected] Candy So
phonesupport HK-PRJ-50112HK-DWP-Bandai Candy So
[email protected]
[email protected] HK-PRJ-50086HK- CSAzure-A KaPo Chan
phonesupport HK-PRJ-50076HK-DWP-Bandai Candy So
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
[email protected] (SS Daymond Cheung
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
[email protected]
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
skw@harbour-HK-PRJ-50093HK-DWP-Harbou Yuki Law
skw@harbour-HK-PRJ-50093HK-DWP-Harbou Yuki Law
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
[email protected] HK-PRJ-50086HK- CSAzure-A KaPo Chan
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
kelvinlee@oct HK-PRJ-50113HK-LS-Octopus KaPo Chan
chihin.wu@hk HK-PRJ-50096HK-DWP-Daiwa- Candy So
chihin.wu@hk HK-PRJ-50096HK-DWP-Daiwa- Candy So
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi

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peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan

phonesupport HK-PRJ-50097HK-DWP-Wharf- Daymond Cheung
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
[email protected] (SS Daymond Cheung
rsto.chriswo HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
jacky.lee@nanHK-PRJ-50108HK-DWP-NanFun Daymond Cheung
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
phonesupport HK-PRJ-50089HK-DWP-HKElec Astra To
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
alan.kwok@ocHK-PRJ-50097HK-CSAWS-OCP Wynne To
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
alcuxlo@htsc. HK-PRJ-50059HK-DWP-HuataiCandy So
managed-servHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
phonesupport HK-PRJ-50076HK-DWP-Bandai Candy So
kelvinlee@oct HK-PRJ-50113HK-LS-OctopusKaPo Chan
jerrylin@cmbi HK-PRJ-50108HK-DWP-CMBI- Candy So
karina.lau@vi HK-OPP-1151[Expired] HK- Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
jacky.lee@nanHK-PRJ-50108HK-DWP-NanFun Daymond Cheung
phonesupport HK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
shunhua.wangHK-PRJ-50122HK-DWP-KaShui David Choi
phonesupport HK-PRJ-50112HK-DWP-Bandai Candy So
eddieleung@ciHK-PRJ-50087HK-CSAWS-CIC- Daymond Cheung
phonesupport HK-PRJ-50112HK-DWP-Bandai Candy So
bennith.law@ HK-PRJ-50108HK-DWP-NanFun Daymond Cheung
phonesupport HK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
cd.luo@kashuiHK-PRJ-50122HK-DWP-KaShui David Choi
phonesupport HK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
raymond.yu@mu HK-PRJ-50104HK-LS-MUFG-M3Candy So
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
skw@harbour-HK-PRJ-50093HK-DWP-Harbou Yuki Law
kelvinlee@oct HK-PRJ-50113HK-LS-OctopusKaPo Chan
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
phonesupport HK-PRJ-50056HK-DWP-HPGL-K Yuki Law
phonesupport HK-PRJ-50093HK-DWP-Harbou Yuki Law
phonesupport HK-PRJ-50115HK-LS-CrystalDavid Choi
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan

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timothy.lam@nHK-PRJ-50058[Grace Period KaPo Chan

chihin.wu@hk HK-PRJ-50096HK-DWP-Daiwa- Candy So
support@gold HK-PRJ-50086HK-DWP-GPB-O3 Yuki Law
chihin.wu@hk HK-PRJ-50096HK-DWP-Daiwa- Candy So
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
support@soft HK-PRJ-50115HK-LS-CrystalDavid Choi
c1-toit@arqa HK-PRJ-50047HK-DWP-ChunDaymond Cheung
petefong@bnuHK-PRJ-50120HK-LS-BoardWa Daymond Cheung
phonesupport HK-PRJ-50112HK-DWP-Bandai Candy So
kam-yuen.liu HK-PRJ-50057HK-DWP-ChunDaymond
W Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
terence.lam@kHK-PRJ-50107HK-DWP-Konica KaPo Chan
phonesupport HK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
[email protected] (SS Daymond Cheung
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
jacky.lee@nanHK-PRJ-50108HK-DWP-NanFun Daymond Cheung
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShui David Choi
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
jerrylin@cmbi HK-PRJ-50108HK-DWP-CMBI- Candy So
[email protected]
raymond.wh.chHK-PRJ-50110HK-DWP-HKJC Daymond
- Cheung
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
are.samli@21 HK-PRJ-50027HK-DWP-ChunWo Daymond Cheung
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To

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phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To

edes.yeung@cHK-PRJ-50096HK-CSAWS-CLS Candy So
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
phonesupport HK-PRJ-50115HK-DWP-CDNIS Astra To
hugh.chan@kaHK-PRJ-50122HK-DWP-KaShui David Choi
[email protected] HK-PRJ-50086HK- CSAzure-A
KaPo Chan
support@gold HK-PRJ-50086HK-DWP-GPB-O3Yuki Law
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShuiDavid Choi
jaywong@htscHK-PRJ-50047HK-DWP-Huatai Candy So
peter.chen@aHK-PRJ-50086HK- CSAzure-A KaPo Chan
keith.kwok@kaHK-PRJ-50122HK-DWP-KaShuiDavid Choi
[email protected] AECOM 1WSDDaymond Cheung

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