TRM200

TRAINING MANAGEMENT II
STUDY GUIDE

Compiled by: Henk de Jager

Developed and produced by Southern Business School.

No part of this publication may be reproduced in any manner or form
or published without the prior written permission from the publisher.
Copyright‐material is utilised under the provisions of the Copyright
Act, 98 of 1978, read together with the Copyright Regulations of 1978,
promulgated there under. Readings as indicated in this work have
been copied by Southern Business School for private study only by
students, under the exceptions granted by the Act.
 2007 Southern Business School
Revised: 2010, 2011 and 2013 (New Ed)
Revised 2016
Private Bag X03, Helderkruin, 1733
Plot 10, R28 Service Road, Diswilmar, Krugersdorp
Phone: +27 (0) 11 662 1444
Fax: +27 (0) 11 662 1462
Email: [email protected]
Web: http://sbs.ac.za
TRM200 TRAINING MANAGEMENT II

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TRM200 TRAINING MANAGEMENT II

TABLE OF CONTENTS

WELCOME TO STUDENTS 2
IMPORTANT INFORMATION 2
SYLLABUS 3
LEARNING OUTCOMES 3
PRESCRIBED TEXTBOOK 4
SABINET AND EBSCO JOURNALS 6
FACILITATOR OF LEARNING 7
ASSIGNMENT 8

Annexure A: Examples of text references and a list of references 16

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TRM200 TRAINING MANAGEMENT II

WELCOME TO STUDENTS

Welcome to Training Management II (TRM200).

I believe that you will not only enjoy the subject, but also find it useful in your particular work
environment. South African organisations re-entered the international environment after the
country became a full democracy in April 1994. One of the results of this democratisation and
therefore opening of the borders of the country was that it has become critical for South
Africa to perform capably in the highly competitive international environment. The effective
education, training and development of its human resources are therefore prerequisites for
sustained growth and productivity in order to survive in the competitive global village.

Studying in the field of training management is therefore essential to assist in effective

education, training and development. However, knowledge of all the theories pertaining to
this field of study is not sufficient. It is of the utmost importance that you supplement your
theoretical studies with observation and research in practice.

The purpose of this subject is to guide you to apply in the work environment the knowledge
that you gained in the first year. You will be required to develop a comprehensive training
programme for an organisation (referred to in the rest of this guide as the project).

IMPORTANT INFORMATION

There are two (2) assessment activities for this subject, namely a project and an
examination.
There is no additional study guide for the subject. I suggest that you also consult your study
guide from Training Management I (TRM100) before you attempt completing the project.

The examination paper will be a theoretical paper based on the principles, concepts and
theory of training design.

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TRM200 TRAINING MANAGEMENT II

SYLLABUS

This subject will focus on some of the key issues in training design as it is being applied in
your place of work. You need to do the following:
 Study this study guide.
 Obtain the prescribed textbook.
 Study the relevant chapters in the textbook.
 Read widely on the topics.
 Identify an organisation (if you are not employed, select an organisation).
 Conduct interviews with the training manager or human resource manager.
 Obtain a confirmation letter from the organisation (Appendix A).
 Contact your facilitator should you struggle or have any questions.
 Submit the project on the due date.
 Remember that the project must be typed and bound. Allow for time delays in your
planning.

LEARNING OUTCOMES

After completion of this subject the learner must be able to:

 Determine the type of learning (training) intervention needed to address the training
need.
 State the purpose of the learning (training) intervention.
 Draft the learning outcomes of the learning (training) intervention
 Explain how Bloom’s taxonomy was applied to the learning outcomes.
 Plan the content that should address the learning outcomes.
 Explain the approach used to sequence the content of the learning programme.
 Draft a learning (training) intervention programme.
 Draft a proposed budget for the learning (training) intervention

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TRM200 TRAINING MANAGEMENT II

PRESCRIBED TEXTBOOK

The prescribed textbook for Training Management II (TRM200) is:

Meyer, M. ed. 2016. Managing human resource development: A strategic learning
approach, 5th ed. Durban: Lexis Nexis
[ISBN: 978-0-409-12568-9]

RECOMMENDED READING

Human Resources South Africa. HR articles, [online].

http://humanresourcessouthafrica.co.za/human-resource-articles/training-performance

Important! Please note:

 Prescribed textbooks – Southern Business School is not a supplier of

prescribed textbooks. Students must obtain their own prescribed textbooks,
as Southern Business School cannot buy textbooks on your behalf.
 Sabinet and EBSCO – For additional reading or if a question refers to Sabinet or
EBSCO, please go to the Student Group on MySBS under the heading Online
Resources and follow the guidelines. Alternatively, visit the Southern Business
School website and select the Online Resources icon, which can be found under
Student Quick Links at the top right of the page.

AVAILABILITY OF TEXTBOOKS

Textbooks are available at most of the major bookshops.

We urge you to buy the prescribed textbook, as you will not be able to properly prepare for
the examination or complete assignments without having studied it thoroughly.
Obtaining the prescribed textbook is your responsibility as a student.
Please note: Prescribed textbooks will NOT be available for borrowing from the
Southern Business School library.
Here are contact details of major bookshops:

Bookshops Tel Fax Email

VAN SCHAIK BOOKSTORE

Hatfield +27 (0) 12 362 5701 Email: [email protected]

Namibia +264 61 2063364 Email: [email protected]

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TRM200 TRAINING MANAGEMENT II

Bookshops Tel Fax Email

LIBRARIUM BOOKS

Parkwood –
+27 (0) 11 880 3843 +27 (0) 11 442 7910 [email protected]
Rosebank

BOOK DEN

Windhoek +264 61 239976 [email protected]

ELECTRONIC ORDERING OPTIONS

1 http://www.vanschaik.com/

2 http://www.takealot.com

3 http://www.loot.co.za/

SECOND‐HAND BOOK OPTIONS

https://groups.google.com/a/sbs.ac.za/forum/?hl=en#!forum/secondhandtextbooks
or
Navigate to Groups. Search for "Second Hand Textbooks". Join Group.
Follow posting instructions on the group.
(You must be logged into MySBS to access this feature.)

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TRM200 TRAINING MANAGEMENT II

SABINET AND EBSCO JOURNALS

Valuable information can be obtained from Sabinet e-journals and EBSCO e-journals and e-
books.
To access Sabinet and EBSCO
1. Go to the Southern Business School webpage (www.sbs.ac.za).
2. Click on Students Quick Links (at the top of the page to the right).
3. Select the Online Resources icon.
4. That will take you to a log in page, unless you have a private Gmail account. Then you
will select Sign in with another account.
5. Your username is your student number @sbs.ac.za and your ID number is the
password.
6. Once logged in you will be taken to the SBS online journals catalogue webpage with
the links and information to access both Sabinet and EBSCOhost.
7. Below each of the links, there will be a username and password that you will
need to use to access that specific resource.
8. Click on the link and enter the supplied username and password to access the specific
source.
9. If you are already logged in to your SBS email, simply search your mail for "Online
Resources" to access the resources.
10. Alternatively, you can navigate to your Students Group by clicking on the (3x3) square
Google Apps icon on the top right of your inbox and selecting Groups > My Groups >
Students.
11. Search for the Online Resources post and click on the link.

Please note: Only journals published in South Africa are available from Sabinet.

Please contact the Southern Business School library if you experience any further difficulties
at [email protected].

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TRM200 TRAINING MANAGEMENT II

FACILITATOR OF LEARNING

Lecturer/Facilitator of Learning Mr D Kotze

Consultation times Tuesday and Thursday 18:30 to 20:00

Telephone 084 500 2282

Email [email protected]

You may contact your lecturer/facilitator of learning should you have questions or experience
problems with the subject.

The cluster manager for this subject is Mr H de Jager (email: [email protected]).

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TRM200 TRAINING MANAGEMENT II

TUTORIAL LETTER 01

ASSIGNMENT 01

SEMESTER 2nd Semester 2017

SUBJECT TRAINING MANAGEMENT II
SUBJECT CODE TRM200
DUE DATE 26 September 2017

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TRM200 TRAINING MANAGEMENT II

IMPORTANT INFORMATION!
 This assignment is compulsory. Handwritten assignments will not be accepted.
This assignment must be typed and submitted in MS Word format, 12 pt Arial
font and 1,5 line spacing.

 It is the responsibility of the students to ensure that their assignments reach

Southern Business School on time. Southern Business School accepts no
responsibility for assignments being lost or destroyed during the submission
process.

 Assignments must be posted or hand delivered or sent by courier to Southern

Business School. This assignment may NOT be submitted by email or fax.
Keep a copy of your assignment for your own records.
i. Mail
When students mail (post) their assignments it should be addressed to:
 ASSIGNMENTS, Southern Business School, Private Bag X03,
Helderkruin, 1733
OR
 ASSIGNMENTS, Southern Business School Namibia, Private Bag
13026, Windhoek, Namibia
Students must mail or courier their assignments in time to reach
Southern Business School on or before the due date of the assignment.
The due dates are indicated in the study guides and must be strictly
adhered to.
ii. Personal Delivery
Personal deliveries can be made to:
 Southern Business School, Plot 10, R28 Service Road, Diswilmar,
Krugersdorp
OR
 Southern Business School NAMIBIA, 24 Wagner Street, Windhoek-
West, Namibia
iii. Courier Delivery Services
Deliveries by courier can be made to Southern Business School - Refer to
par. (ii) Personal Delivery. Please ensure that you indicate the delivery to be
COUNTER TO DOOR.

 Please note the due date. Assignments must be submitted before or on the
due date. This means that students must post their assignments to reach
Southern Business School on time. Assignments that reach Southern
Business School after the due date will not be assessed, but will be
returned to the student.

 IMPORTANT! Please contact Southern Business School in due time to

make sure that your assignment was indeed received as it is your
responsibility as a student to confirm this.

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TRM200 TRAINING MANAGEMENT II

 All assignments MUST HAVE an ASSIGNMENT COVER PAGE. This was

sent to you with your study material or it can be downloaded
from (MySBS). This must be used as the cover page (front page) of the
assignment you submit. Remember to complete the assignment cover page.
If your RETURN ADDRESS is not indicated on the cover page, you will not
receive your assessed assignment.

 How to access MySBS : Go to http://mail.sbs.ac.za or

http://mail.google.com.
Access your MySBS-account and log in. If you have an existing Gmail account,
you can simply select “Add Account” to log into both accounts simultaneously.
To log in: Default username = [email protected] & Default password =
Student’s ID Number.

 For additional reading or if a question refers to Sabinet or EBSCO, please go to

the Student Group on MySBS under the heading Online Resources and follow
the guidelines. Alternatively, visit the Southern Business School website and
select the Online Resources icon, which can be found under Student Quick
Links at the top right of the page.

 Southern Business School reserves the right in terms of its Plagiarism Policy to
subject all assignments to a similarity detection program to verify the validity
of a student’s work. To safeguard yourself against plagiarism, download the
Plagiarism Detection Program free of charge from the link on MySBS in the
Student Group. If an assessor discovers that a student has used but failed to
acknowledge another source in his/her assignment, the assessor may disregard
the question and allocate a mark of zero.

 Copying from Tutorial Letter 03, previous Tutorial Letters (containing the
model answers to assignment questions) or another student’s work is not
allowed. If an assessor discovers that the student has copied directly from
another student’s work (from the same programme or a previous programme), or
commissioned another person to complete his/her assignment, the matter will be
referred to the Examination Committee and disciplinary action will be taken.
Students who study in groups and then submit identical assignments will forfeit
the marks for such assignments/questions.

 For more information on the technical requirements of an Essay, List of

References and source referencing in the text, consult your Tutorial Letter 02
(General Tutorial Letter). Marks will be deducted for non-compliance.

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TRM200 TRAINING MANAGEMENT II

PROJECT TOPIC
You are required to develop a comprehensive training programme for an
organisation of your choice or a division or section of an organisation with no more
than 50 employees.

Note that you are required to develop a new training programme for this
organisation.

Take note! Copies of existing programmes will not be marked.

USE THE FOLLOWING GUIDELINES

IMPORTANT!
Study the textbook, especially chapters dealing with training design, before
attempting this project.

# GUIDELINES

1. Write an introduction to the project (not more than one page).

2. Identify an organisation/division/section (hereafter called the organisation).
List the name of the organisation and explain in not more than one page why you
chose this organisation.
Remember! The section/department should not have more than 50 employees.

3. Prepare a structured interview with the questions you will ask the training manager/HR
manager. Attach your questionnaire as Appendix B to this portfolio.
During this interview you need to determine specific organisational or departmental
training needs – for example: effective communication, conflict management or
teamwork.
Ensure that you understand this module and the question before arranging an
appointment with a training manager (or the person responsible for training) in the
organisation identified by you. Explain to this person that you are a student in human
resource management at Southern Business School and are preparing a project on
training management. (Southern Business School will provide you with an explanatory
letter in this regard, should you need it.)

4. Interview the training manager/HR manager on the aspects required to complete this
project. Attach a detailed transcript of her/his answers as Appendix C to this portfolio.
5. Reflect on the interview and discuss the interview process, effectiveness of the
questionnaire, difficulties experienced and responses of the training manager/HR
manager in not more than one page.
6. Find a copy of this organisation’s training and development policy.
Evaluate this policy according to the criteria indicated in the textbook or other
references.
Make recommendations to the training manager/HR manager for improvement.

7. Review the different training models in the textbook and explain which training model
will be most applicable in this organisation. Give reasons for your choice.

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TRM200 TRAINING MANAGEMENT II

# GUIDELINES

8. Identify and describe the training need that you will address through a learning
intervention. This training need should be based on your interview with the training
manager/HR manager.
9. Start preparing the training programme to address the abovementioned training need
by following the steps below:
9.1 Determine the type of learning (training) intervention to address the training
need.
9.2 State the purpose of the learning (training) intervention.
9.3 Draft the learning outcomes of the learning (training) intervention (minimum of
three learning outcomes).
9.4 Explain how you have applied Bloom’s taxonomy to the learning outcomes.
9.5 Plan the content that should address the learning outcomes. Include at least
two units or topics in the learning (training) intervention.
9.6 Explain your approach to sequence the content.
9.7 Draft a learning (training) intervention programme.
Example: Conflict Management Course
Day I: 08:00–08:15 Welcome and scope of training programme
08:15–09:00 Definition of conflict
09:00–10:00 Phases of conflict
10:00–10:15 Tea ... etc.
9.8 Draft a proposed budget for the learning (training) intervention.

10. Start preparing for the facilitation process to create a conducive learning environment
by following the steps below:
10.1 Draft an invitation to the target audience for the learning (training) intervention.
10.2 Draft a checklist to make arrangements for the venue and other administrative
tasks.
10.3 Explain how you will ensure that the facilitation process will be effective.
10.4 Critically discuss the elements of learning to ensure effective learning during
the learning (training) intervention.
10.5 Draft a facilitation plan that you will use during the learning (training)
intervention. This plan should indicate the following:
o The different teaching and facilitation activities you will use to ensure that
you and the students achieve the learning outcomes.
o The different media you plan to use during the session, i.e. presentation,
video clips, etc.
Hint: Attend learning (training) interventions and observe how the facilitators
facilitate the session.
Explain how you will encourage students to participate during the
learning (training) intervention.

11. Give examples of the formative assessment activities that you will use during the
learning (training) intervention, i.e. how will you assess/test knowledge?
12. Develop an evaluation form that the students could complete at the end of the learning
(training) intervention.

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# GUIDELINES

13. Facilitate the learning (training) intervention and request students to complete the
evaluation forms at the end of the session. Enjoy the facilitation process. Good luck!
14. Include an analysis of the completed evaluation forms in the project.
15. Reflect on the learning experience and in table format answer the following three
questions:
 What worked?
 What did not work?
 What will you do differently next time?
16. Write a conclusion for the project.
17. After completing this portfolio, arrange for a follow-up interview with the training
manager/HR manager and attach a letter, on the organisation’s official letterhead, with
her/his comments on your project as Appendix D to this portfolio.

TOTAL: 100

PROJECT REQUIREMENTS – GENERAL

Please deliver work of a high standard. The project must display the following:
 evidence of thorough research
 knowledge about the relevant matter
 an ability to predict, analyse, interpret, synthesise and evaluate situations and
phenomena
 a thorough insight into project management
 an understanding of the dynamics involved in training design

Please do not provide any sensitive or confidential information.

STRUCTURE OF THE PROJECT REPORT

The project report should comply with the following prescripts:
 Have a suitable title.
 Have a Table of contents (a list of all the headings and sub-headings used in
your project).
 Have an Introduction (explaining your work context and your specific
approach).
 Have headings and sub-headings, paragraphs, punctuation marks and text
references.
 Please ensure that you attend to all the issues identified in the project.
 Have a Conclusion (drawing the project to a close and emphasising the main
points without repeating everything).
 Have a List of references (listing all the sources you referred to in your
project, in alphabetical order of the authors). Please see the guidelines and
examples in Annexure A.

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TRM200 TRAINING MANAGEMENT II

PROJECT COVER
Please ensure that your name, address and contact details are on the cover of your
assignment.

PROJECT PLANNING
Answers to the project question must be specific and as comprehensive as possible.
If you want to quote from sources, acknowledge the relevant sources. Substantiate
all statements/facts with text references and suitable practical examples.
Remember the following when you compile the project:
 Analyse the project question carefully so that you can identify those aspects of
the study material that are relevant. Do not latch onto some “keyword” and
think that is all that is asked. Often more than one facet has to be dealt with.
 Ensure that you address the specific question of the project. Do not deal
generally with the topic if you have been asked to solve a specific problem. You
will be able to give an exact answer only if you first read the project question
carefully.
Guidelines on how to approach the project question.

# GUIDELINE DESCRIPTION
1. Analysing the Ask yourself: “What is being asked?”
project question Then write your answer while constantly keeping the
project question in mind.
Analyse the project question systematically based on
the following hints:
 What is the topic?
 What aspects are involved?

2. Selection and  Once you understand the project question, you

arrangement of can proceed to select relevant information.
information  Draw up a provisional framework. In this way, you
can decide what aspects can be left out. As you
proceed, you can change your framework. Avoid
repeating yourself.
 Make summaries of source material in your own
words. Make a note of references. In your report
you must constantly acknowledge the sources of
your information (by means of text references).
References in the text must correlate with those in
the list of references.

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TRM200 TRAINING MANAGEMENT II

PROJECT EVALUATION
Your project will be assessed according to the guidelines in the table below. Ensure
that you adhere to these guidelines in order to obtain the highest marks possible.
You can use this table as a checklist to ensure that you address all the assessment
criteria.

# Assessment criteria Related percentage

1. Introduction and conclusion

 Explain topic
 Explain aims
10%
 Summarise findings
 Deductions
 Recommendations

2. Technical care
 Neat and comprehensive project
 References in text (See Annexure A below)
10%
 Language and spelling
 Divisions/headings
 List of references (See Annexure A below)

3. Insight and practical application

 Logical reasoning 30%
 Practical examples

4. Content
 Comprehensiveness
 Research 50%
 Relevant evidence documentation
 “The Golden Thread”

5. Appendix A (Letter of consent from organisation) If not included = 0%

6. Appendix B (Questionnaire for interview) If not included = minus 20%
7. Appendix C (Transcript of interview) If not included = minus 20%
8. Appendix D (Transcript of follow-up interview) ?

DECLARATION OF OWN WORK – APPENDIX E

Please include a declaration as Appendix E, declaring that you have submitted your
own work for assessment and approval. (Please take note of Southern Business
School’s Plagiarism Policy.)

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TRM200 TRAINING MANAGEMENT II

Annexure A: Examples of text references and a list of references

TEXT REFERENCES

Acknowledgement of sources in the text

 When information is directly or indirectly borrowed from sources, the sources
must be acknowledged.
 For the purpose of uniformity you are advised to use the following method
whereby at least the author’s name, date of publication and page number must
be given in the text – e.g. Dunsire (1999:10) or (Dunsire, 1999:10), depending on
the sentence, as indicated below.
 The following are examples of text references
 When the author’s name is part of the sentence, the year and the page
number follow in round brackets, e.g. “…this may be, as Dunsire (1999:10)
points out…”
 When the author’s name is not part of the sentence, it follows in round
brackets, together with the year and the page number, e.g. “…it serves as an
unproved fact that management is important (Dunsire, 1999:10).”
 When referring to a work written by two authors, give both names in your text
reference. Use the “&” sign between the two surnames instead of the word
“and” when they appear inside the brackets with the year and page number,
e.g. “…recent studies (McNurlin & Sprague, 1998:10) show…”; but when the
surnames are outside the brackets, use “and” not “&”.
 Reference to a study guide takes the following form: (SBS, POM200, 2005:5).
You will then include a suitable cross-reference in your list of references to
the full reference details, as shown in the example of a list of references
below.
 Any reference to an electronic source (World Wide Web [www]/Internet)
should contain the following:
- An author if you are able to establish one, e.g. Smith, A.G.
- The year in which the document was produced or updated, e.g. 1997.
- The title of the electronic document, e.g. Testing the surf: Criteria for
evaluating Internet information resources. The Public-Access Computer
Systems Review 8(3).
- The webpage address or URL may sometimes be given between angle
brackets < >. If the URL is very long, it may be written on two lines, but try
to break a line only where a punctuation mark occurs, and do not add a
hyphen or a space because this will alter the URL.
Example: http//:info.lib.uh.edu/pr/v8/n3/smit8n3.html
- The date on which the document was last accessed, often in square
brackets, e.g. [Accessed: 6 October 2014]
Example: Smith, A.G. 1997. Testing the surf: Criteria for evaluating
Internet information resources. The Public-Access Computer Systems
Review 8(3). http//:info.lib.uh.edu/pr/v8/n3/smit8n3.html [Accessed: 6
October 2014].

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TRM200 TRAINING MANAGEMENT II

EXAMPLE OF A LIST OF REFERENCES

An alphabetical list of all the sources you have referred to in your project must be
included on a separate page at the end of the project to indicate which sources were
used to answer the project. Use relevant and recent sources.

The following is an example of how to set out your list of references

 Brewster, C., Carey, L. & Dowling, P. 2003. Contemporary issues in human

resource management: Gaining a competitive advantage, 2nd ed. Cape Town:
Oxford University Press.

 English, J., Fielding, M. & Howard, E. 2002. Professional communication: How

to deliver effective written and spoken messages. Kenwyn: Juta.

 Hellriegel, D., Jackson, S.E. & Slocum, J. 2004. Management, 2nd South
African ed. Cape Town: Oxford University Press.

 SBS. 2011. Training Management II. Krugersdorp: Southern Business School.

(Study guide for TRM200).

 SBS. TRM200. See SBS. 2011. Training Management II.

 Smit, P.J. & Cronjé, G.J. de J. 1992. Management principles: A contemporary

edition, 3rd ed. Kenwyn: Juta.

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