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Plug-In B2
Business Process
True / False Questions
1. The process begins when a customer steps into line and ends when the customer receives
the receipt and leaves the store. The process steps are the activities the customer and store
personnel do to complete the transaction.
True False
2. A business process is a standardized set of activities that accomplish a specific task,
such as processing a customer's order.
True False
3. A business process can be viewed as a "value chain." By contributing to the creation or delivery
of a product or service, each step in a process should add value to the preceding step.
AACSB: Reflective Thinking
AACSB: Technology
True False
4. The continuous process improvement model attempts to understand and measure the
current process and make performance improvements accordingly.
True False
5. Business process reengineering (BPR) is the analysis and redesign of workflow within and
between enterprises. BPR relies on a different school of thought than continuous process
improvement. In the extreme, BPR assumes the current process is irrelevant, does not work,
or is broken and must be overhauled from scratch.
True False
6. Business process reengineering attempts to understand and measure the current
process and make performance improvements accordingly.
True False
7. The continuous process improvement model is the analysis and redesign of workflow
within and between enterprises.
True False
8. Business process modeling (or mapping) is the activity of creating a detailed flow chart or
process map of a work process showing its inputs, tasks, and activities in a structured sequence.
True False
9. A business process model is a graphic description of a process, showing the sequence of
process tasks, which is developed for a specific purpose and from a selected viewpoint.
True False
10. The As-Is process model represents the current state of the operation that has been
mapped without any specific improvements or changes to existing processes.
True False
11. The As-Is process model displays how the process problem will be solved or
implemented. True False
12. The To-Be process model represents the current state of the operation that has been
mapped without any specific improvements or changes to existing processes.
True False
13. The To-Be process model displays how the process problem will be solved or implemented.
To-Be process models show the results of applying change improvement opportunities to
the current (As-Is) process model.
True False
14. Business process management (BPM) integrates all of an organization's business process to
make individual processes more efficient.
True False
15. Business process management tools are used to create an application that is helpful in
designing business process models and also helpful in simulating, optimizing, monitoring,
and maintaining various processes that occur within an organization.
True False
16. Business process reengineering integrates all of an organization's business process to
make individual processes more efficient.
True False
Multiple Choice Questions
17. What is a business process?
A. A standardized set of activities that accomplish a specific task, such as processing a
customer's order
B. Rules and policies that result in a product or service that is received by an
organization's external customer
C. Rules and policies that are invisible to the external customer but essential to the
effective management of the business and include goal setting, day-to-day planning,
performance feedback, rewards, and resource allocation
D. An attempt to understand and measure the current process and make
performance improvements accordingly
18. Which of the following is not one of the three key steps involved in business
process improvement?
A. Measure what matters to most customers.
B. Monitor the performance of key individuals.
C. Assign accountability for process improvement.
D. Monitor the performance of key business processes.
19. Which of the following is not one of the important characteristics of business processes?
A. The processes have internal users.
B. The processes have external users.
C. The processes occur only within organizations.
D. The processes occur across organizations.
20. Which of the following is one of the important characteristics of business processes?
A. The process is cross-departmental.
B. The process has external users only.
C. The process occurs only within organizations.
D. The process has internal users only.
21. What is the continuous process improvement model?
A. A standardized set of activities that accomplish a specific task, such as processing a
customer's order
B. Rules and policies that result in a product or service that is received by an
organization's external customer
C. Rules and policies that are invisible to the external customer but essential to the
effective management of the business and include goal setting, day-to-day planning,
performance feedback, rewards, and resource allocation
D. An attempt to understand and measure the current process and make
performance improvements accordingly
22. What is the analysis and redesign of workflow within and between enterprises?
A. Customer facing process
B. Business process reengineering
C. Continuous process improvement
D. Business process management
23. What is a graphic description of a process, showing the sequence of process tasks,
that is developed for a specific purpose and from a selected viewpoint?
A. Business process model
B. As-Is process model
C. To-Be process model
D. Business process mapping (or modeling)
24. What represents the current state of the operation that has been mapped without any
specific improvements or changes to existing processes?
A. Business process model
B. As-Is process model
C. To-Be process model
D. Business process mapping (or modeling)
25. What shows the results of applying change improvement opportunities to the current
process model?
A. Business process model
B. As-Is process model
C. To-Be process model
D. Business process mapping (or modeling)
26. What is the activity of creating a detailed flow chart or process map of a work process
showing its inputs, tasks, and activities in a structured sequence?
A. Business process model
B. As-Is process model
C. To-Be process model
D. Business process mapping (or modeling)
27. What is used to create an application that is helpful in designing business process models
and also helpful in simulating, optimizing, monitoring, and maintaining various processes that
occur within an organization?
A. Business process model
B. Business process management tools
C. Business process management
D. Business process mapping (or modeling)
28. What integrates all of an organization's business process to make individual processes
more efficient?
A. Business process model
B. Business process management tools
C. Business process management
D. Business process mapping (or modeling)
Essay Questions
29. Describe business processes and their importance to an organization.
30. Differentiate between customer facing processes and business facing processes.
31. Compare the continuous process improvement model and business process reengineering.
32. Describe business processes and their importance to an organization.
33. Explain business process management along with the reason for its importance
to an organization.
Plug-In B2 Business Process Answer Key
True / False Questions
1. The process begins when a customer steps into line and ends when the customer
receives the receipt and leaves the store. The process steps are the activities the
customer and store personnel do to complete the transaction.
TRUE
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: B2-01 Describe business processes and their importance to an organization.
Topic: Business Process
2. A business process is a standardized set of activities that accomplish a specific task,
such as processing a customer's order.
TRUE
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: B2-01 Describe business processes and their importance to an organization.
Topic: Business Process
3. A business process can be viewed as a "value chain." By contributing to the creation or
delivery of a product or service, each step in a process should add value to the preceding
step. AACSB: Reflective Thinking
AACSB: Technology
TRUE
Accessibility: Keyboard Navigation
Blooms: Remember
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