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User manual
AMT Remoto Desktop
AMT Remoto Desktop
Software
Congratulations, you have just acquired a product with quality and safety of Intelbras.
The AMT Remoto Desktop app allows the remote configuration and operation of Intelbras alarm
panels through the Internet, local network and serial communication port. Customer data and alarm
panel settings are saved in a database, which allows the user to check these settings even in offline
mode. Access to the system is done by username and password, ensuring that only authorized users
have access to the stored data.
See below the list of compatible alarm panels:
» AMT 2018 E/EG, AMT 1016 NET, AMT 2118 EG, AMT 2018 E Smart, AMT 2018 E3G, AMT 8000, AMT
8000 Lite, AMT 4010 Smart, AMT 8000 Pro and AMT 1000 Smart.
Índice
1. Minimum requirements 5
2. Using the installer 5
3. Using just the executable 5
4. Configure the machine to act as a server 6
5. Automatic connection to an account via Command Line 7
6. Enabling web server 9
7. External requests 10
7.1. Center registration with all information filled in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
7.2. Center registration with only mandatory fields filled in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
7.3. Attempted registration with incorrect information or blank mandatory fields . . . . . . . . . . . . . . . 12
9. Access to the programmer 13
10. Data migration 14
10.1. Migrating AMT Remoto V6 to AMT Remoto Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
10.2. Migrating AMT Remoto V6 and restoring Programador 8000 backup. . . . . . . . . . . . . . . . . . . . . 15
11. Database backup 16
12. Database backup restoration 16
13. Installer panel 17
13.1. Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
13.2. Batch Update and Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
13.3. Batch Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
14. Alarm panel connection type 26
14.1. Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
14.2. Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
14.3. IP Receiver (this connection requires a simple configuration on AMT Remote Desktop app) . 27
14.4. Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
15. Alarm panel connection 29
16. Software menu 29
16.1. Online Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
17. Settings menu 32
17.1. General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
18. Users 34
19. Sectors 34
20. Communication 35
21. PGM 36
22. IP Monitoring 37
23. Ethernet/Wi-Fi 37
24. GPRS 38
25. Auto-Activation 38
26. Devices 39
27. Monitoring Events 40
28. Push Events 42
29. Events 42
29.1. Event Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
30. Problem solving 44
Warranty term 46
Software Usage Terms (free license) 47
1. Minimum requirements
For installation and good software operation, a computer with the following minimum configura-
tions is recommended:
General requirements:
» Ethernet 10/100 BASE-T network card.
» 40 GB available hard disk space.
» Microsoft Windows® 7, Windows® 8 or Windows® 10 operating system.
Screen resolution:
» Minimum resolution: 1280 × 768
» Recommended resolution: 1920 × 1080
For installations up to 300 clients:
» Processor i3 2 GHz ou higher.
» Memory of 4 GB of RAM or higher.
For installations up to 1000 clients:
» Processor i5 2.5 GHZ or higher.
» Memory of 8 GB of RAM or higher.
For installations above 1000 clients:
» Processor i7 2.5 GHz or higher.
» Memory of 8 GB of RAM or higher.

2. Using the installer

When the installer download is complete, it must be run as an administrator. This permission will
complete the installation with all the necessary configurations for the software to work. It will be
installed in the following path:
C:\Program Files (x86)\Intelbras\AMT Remoto Desktop

3. Using just the executable

If you only downloaded the application’s executable, copy and paste it in the following folder:
C:\Program Files (x86)\Intelbras\AMT Remoto Desktop\fontes
The operating system will ask if you want to replace the file. Select Yes. Now, to use it, just run as
administrator. Observations:
Windows® defender or an installed antivirus in your machine may prevent the program from running
properly. If this happens, ensure that the software has permissions to run in administrator mode.

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 4. Configure the machine to act as a server
To use a machine as a server, it is required to configure both the machine and the database (Post-
greSQL) to allow the access across the network. This configuration is called Slave.
1. If it is not installed, download, and install the application AMT Remoto Desktop from the official
website: https://www.intelbras.com/pt-br/
2. When the installation is finishes, access the PostgreSQL database configuration folder, for example:
C:\Program Files\PostgreSQL\9.5\data\

3. Open the file pg_hba.conf (see image above) in any text editor;
4. The image below is illustrative; your file may be different.
There are several lines that contains the hashtag at the beginning. For example: # TYPE. By default,
it means that this line will not be used, it is a comment. The configuration that is required must NOT
use the hashtag at the beginning.

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 The image above shows the column ADDRESS which has an IP associated with it, that is 127.0.0.1/32.
This address must be modified to all (see notes at the end for more details), so that any machine will
be allowed to connect with it. See the example below.

5. Save the file. Reboot the machine. If it is not possible, just go to Windows Services and restart the
postgres_service. For that, just click Search, type services or services.msc and hit Enter.

6. After the service restart, the machine is ready to accept incoming connections from machines that
is on the same network.
7. To test the connection, open the application AMT Remoto Desktop on another machine, set the
server IP instead of localhost and try to connect. Remember, the username and password that must
be used are the ones in the server machine’s database.
Note: changing the IP 127.0.0.1/32 to all may be seen as dangerous. Consult your IT staff to get the
valid values for your environment.

5. Automatic connection to an account via Command Line

The IP Receiver and AMT Remote Desktop programs have been changed to make it easier for the
programmer to connect to alarm centers connected to the IP Receiver.
The AMT Remote Desktop software, from version 1.4.0 onwards, can be initialized using external
parameters, thus facilitating the connection to a specific alarm center when using another appli-
cation, for example the IP Receiver. To do this, simply send the account number and programming
password information, in addition to the AMT Remote Desktop username and password, in these
external parameters.
If the parameters sent are correct, AMT Remoto Desktop will load the settings for the reported ac-
count from the database. If no account with these parameters is found, an account will be created
where the fields will be filled in automatically, adding information from the receiver’s IP and AMT
Remote Desktop, after creating the registration, the application will try to establish a connection with
the alarm center through the IP Receiver and will download the schedules automatically according
to the parameter of this function.

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 The parameters for running AMT Remote Desktop in order to perform automatic connection are as
follows:
USER Username registered with AMT Remote Desktop
PASSWORD User password registered in AMT Remote Desktop
ACCOUNT Alarm center account number

SENHACNT Remote access password to the alarm center

Control whether or not to automatically download the central programming when connecting (value 0
BAIXAR
or 1 must be entered)
Alarm center model code, which will be used to register the control panel in the AMT Remoto Desktop
customer registry
1E for AMT 2018 EG
2E for AMT 2118 EG
32 for AMT 2018 E3G
34 for AMT 2018 AND SMART
MODEL 36 for AMT 1000 SMART
41 for AMT 4010 SMART
51 for GPRS 1000 UM
61 for AMT 1016 NET
01 for AMT 8000
8A for AMT 8000 PRO
8B for AMT 8000 LITE
IP address of the computer running the IP Receiver Service
RIP_IP Information defined in the IP Receiver configuration in the Computer field on which the IP Receiver
Service is installed
RIP_PT= Port configured on the IP Receiver for AMT programmer communication
Remote. Information defined in the IP Receiver configuration in the Port field in Client connections -
remote programmers.

These parameters must be entered separated by a semicolon (‘;’).

“AMTRemotoDesktop.exe”
“USUARIO=admin;SENH A=admin;SENH ACNT=878787;CONTA=4057;BAI XAR=1;RIP_
IP=192.168.255.52;RIP_PT=9010;MODELO=41”
Below is an example of AMT Remote Desktop execution controlled by these parameters:
» Navigate to AMT Remote Desktop folder via command: “cd C:\Program Files (x86)\Intelbras\AMT
Remoto Desktop\Fonte”
“AMTRemotoDesktop.exe”
“USUARIO=admin;SENHA=admin;CONTA=0000;SENHACNT=878787;RIP_IP=(ip onde se encontra o re-
ceptor IP);RIP_PT=9010;BAIXAR=1;MODELO=21”

If the AMT Remote Desktop is already connected to a center and it is run again, the existing connec-
tion will be undone and a connection with the new parameters will be made.

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6. Enabling web server
The Web server is necessary for the Event Report Generation presented in topic 29. Events tab to
function.
To enable the server, access the Settings menu from the Installer Panel.

In the Settings menu, the first option already presents the Web server settings.

Select the Enable Server option and click Save. If it is necessary to change the web server’s default
port, simply fill in the Port field with the new value and click Save.

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 When you select the Save button, you will be prompted to restart the application.

After restarting, it is now possible to monitor the current Web Server Status in the top corner of the
AMT Remote Desktop login page.

7. External requests
The AMT Remoto Desktop software, in version 1.4.0, implements a REST API, which is capable of
accepting payloads in JSON format, which facilitate integration with other software. At the moment,
only the functionality for registering new centers is enabled, however new endpoints will be created.
To send a request, the server must be enabled and the AMT Remoto Desktop software must be
open.
To enable the server, follow the steps in topic 6. Enabling web server.
Below are some examples of possible requests to send to the AMT Remote Desktop software.

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7.1. Center registration with all information filled in
When registering a new center in the software, there are mandatory fields and optional fields to fill in
with information. The JSON below is an example of a request where all existing fields in the center’s
registration are filled in.
Endpoint: http://endereco_maquina:porta/api/panel
Example: http://localhost:55432/api/panel
Payload:

7.2. Center registration with only mandatory fields filled in

The JSON below is an example of a request to register a center with only the mandatory fields filled
in.
Endpoint: http://endereco_maquina:porta/api/panel
Example: http://localhost:55432/api/panel
Payload:

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 7.3. Attempted registration with incorrect information or blank mandatory fields
When making a request with information that is outside of what was expected, the software will
return an error stating where the problem occurred.
This error may be due to blank mandatory fields; minimum or maximum number of characters in a
given field; character not allowed for the specific field.
Below is an example of an error return for some fields with empty or incorrect information.

In the table below, you can see the list of fields in the request sent with the name of the fields within
the center registration in the software.

name Name Maximum 255 characters (Required field)

Correct way to send in the table below

model Central model
(Required field)

description Description Maximum 255 characters (Required field)

8-digit remote access password

password Password
(Required field)
macAddress MAC Must have 12 characters

cityState state Must have 2 characters

address Address Maximum 255 characters

addressNumber Number Maximum 100 characters

neighborhood, Neighborhood Maximum 100 characters

zipAddress Zip code Maximum 20 characters

city City Maximum 255 characters

contact Contact Maximum 255 characters

email Email Maximum 255 characters

ipAddress IP address connection via ethernet Maximum 255 characters

account IP Receiver connection account Maximum 4 characters

phoneModem Telephone connection via modem Maximum 50 characters

phoneNumber1 Telephone 1 Maximum 50 characters

phoneNumber2 Telephone 2 Maximum 50 characters

phoneNumber3 Telephone 3 Maximum 50 characters

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 monitoringCode Monitoring company code Maximum 5 characters

ipReceiverDescription IP Receiver Description Maximum 255 characters

ipReceiverConnectionIpOrDns IP/DNS connection IP Receiver Maximum 255 characters

ipReceiverPort IP Receiver Connection Port Maximum 5 characters

isMonitoringCodeEnabled Enable/disable Monitoring Company Code true/false

isAutomaticDownloadEnabled Automatically download schedule true/false

In the table below you can see the correct way to send the center model in the model field.
Central Correct way to send
AMT 4010 Smart AMT_4010_Smart

AMT 2018 E/EG AMT_2018_E/EG

AMT 8000 AMT_8000

AMT 1016 NET AMT_1016_NET

AMT 2118 EG AMT_2118_EG

GPRS 1000 UN GPRS_1000_UN

AMT 8000 PRO AMT_8000_PRO

AMT 8000 LITE AMT_8000_LITE

AMT 2018 E Smart AMT_2018_E_SMART

AMT 2018 E3G AMT_2018_E3G

AMT 1000 SMART AMT_1000_SMART

9. Access to the programmer

After installation, double-click on the AMT Remote Desktop Programmer icon. The Login screen will
then appear:

For the first local access to the programmer, use the admin user and admin password. Then click
the Login button.
The data registered on a given computer that contains the AMT Remote Desktop programmer can
also be accessed by more than one machine. To do this, in the third field, where it says localhost,
simply enter the IP of the machine where the database you want to access is located, as long as this
machine is previously configured to allow this type of external access.

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 If it is necessary to make a specific configuration of the database to be accessed from another ma-
chine, you can use the configure button, where the following screen will appear:

This screen displays 4 fields that must be filled in depending on the user’s needs:
» Username: database Access Username.
» Password: database password.
» IP Address: IP address of the computer where the Database is located.
» Port: port used by the Database.
»

10. Data migration

The software AMT Remoto Desktop has the option to migrate the AMT Remote V6 database to its
own database or even to bring both, the AMT Remote V6 database and the backup file to restore the
Programador 8000, thus keeping all records together in the same place.

10.1. Migrating AMT Remoto V6 to AMT Remoto Desktop

To start this migration, execute the following steps:

» Access the AMT Remoto Desktop app and select the Settings option and Backup/Restore;
» Choose the option Restore Only database of AMT Remoto V6;
» Click Ok. Then, the software AMT Remoto Desktop will connect to the AMT Remoto V6 database
and transfer the following information to its own database:
» Client’s data
» IP Receivers
14 » Registered users
After the migration is done, it is highly recommended to connect to the desired equipment to get the
most recent configuration.
Note: to perform the migration correctly, ensure that the AMT Remoto V6 software is installed in the
following path:
C:\Program Files (x86)\Intelbras\AMT Remoto.

10.2. Migrating AMT Remoto V6 and restoring Programador 8000 backup

If you already use both AMT Remoto V6 and Programador 8000 software, now it is possible to
transfer the data of each one to AMT Remoto Desktop database.
For that, do the following:
» Access the AMT Remoto Desktop app and select the Settings option and Backup/Restore;
» Choose the option Restore database AMT Remoto V6 + Programador 8000/AMT Remoto
Desktop;

» Find and select the Programador 8000 backup file that you want to restore:

» Click Ok, the AMT Remoto Desktop app will restore the selected Programador 8000 backup file.
When it is done, it will connect to AMT Remoto V6 database to transfer the following information
to its own database:
» » Client’s data
» » IP Receivers
» » Registered users
Attention: if the option Restore the database with a backup file is chosen, the current AMT Remoto
Desktop database will be replaced with this new one upon completion.
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 11. Database backup
The AMT Remoto Desktop app has the option to backup its own database. For that, follow the steps below:
» Access the AMT Remoto Desktop app and select the Settings option and Backup/Restore;

» Select the option Do backup and click Ok;

» The path where this backup will be saved on your machine will be displayed;
» Click Ok, and then the backup process will start shortly thereafter. When finished, the file containing
the backup will be available in the following folder:
C:\Program Files (x86) \Intelbras\AMT Remoto Desktop\Backup

12. Database backup restoration

The AMT Remote Desktop software has the option to back up the database.
To do this, do the following:
» Enter the AMT Remote Desktop software and select the Repair option;

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 » A message will appear asking if you want to repair the database. Click Yes.

This option is intended to perform a complete repair of a corrupted database.

The function checks all the tables in the database, ensuring that they are in compliance with the
system structures. If discrepancies are found, the system will perform the specific repair for each
problem identified.
This functionality offers a practical solution for recovering databases compromised by operational
or hardware failures during the creation or restoration of backups. It is worth noting that using this
function will not result in data loss, but will only ensure that all tables maintain their correct structure.
If the repair process finds an error that cannot be resolved, the system will display a message con-
taining an error code. It is recommended that this message be reported to the Intelbras after-sales
team so that the appropriate corrective and improvement measures can be taken.

13. Installer panel

The following screen will appear right after you provide the correct username / password data and
log into the system:

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 On this screen, all the available options in the AMT Remoto Desktop will appear:

» My customers: this option lists all the registered customers. Up to twenty-one customers are dis-
played per page.
Note: there is a search field that can be used to look for a particular customer. The search can be made
by name, description, IP receiver account, panel model or MAC.
» Add customer:
» Select the Add Customer option.
» Fill in the Customer Name field.
» Fill in the Customer Description field.
» Select the panel model.
» Fill in the desired connection mode data (Cloud, local IP or IP receiver).
» Fill in the Password and Password Confirmation fields with the remote connection data (default
password: 878787).
» Save the configuration. The customer has been added successfully.

The connection methods are being explained in the topic Alarm Panel Connection Type.
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13.1. Groups
The AMT Remoto Desktop software has the option to create groups of customers, however you
prefer for better use.
To do this, do:
» Enter the AMT Remote Desktop software and select the Groups option.
» To create a group, first type the name of the new group and then click Create.

» With the group already created, select which centers will be in it, and click on the arrow between
Customer List and Group Customer List. If you want to add them all, click Add all.
» To edit, click Edit Group and click the desired group to edit.
» To remove, click Remove Group and click the desired group to remove.

13.2. Batch Update and Programming

In the update tab, it will be possible to carry out a batch update of the centers that have an update
available and the entire process can be carried out remotely.
» To use this function, click Update within the customers tab.

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 » The list will display the centers that will be available for batch updating. To check which ones can
be updated, click Check firmware, it will again list which versions are available to be updated.
Note: the centers available for updating are:
» AMT 2018 E SMART - 1.30
» AMT 1000 SMART - 1.30
» AMT 8000 - 1.2.1
» PRO E LITE - all versions.

» With the Start updates automatically after verification checkbox enabled, the update will begin
immediately after the firmware verification. If it is not enabled, simply click Start update in the top
corner of the screen.
Note: for connections when checking firmware and starting the update, if there is a communication
problem, the software will make three attempts.

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 » Também é possível imprimir o relatório do que foi feito, para isso clique em Relatório de atualização.

13.3. Batch Programming

In the programming tab, it will be possible to program Timings in batch, the centers will only receive
the programming for each model.
» To use this function, click on Scheduling within the customers tab.

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 » When you enter the tab, you will have a list of customers available for batch programming.

» If you want to use some type of filter to program only certain customers, click on Filter, there you
can select Model, Status or Group to filter, or search by customer.

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» If you want to choose which types will be used to make connection attempts, click on Connections
and select the desired ones.
Note: connection priorities are in the following order:
» Local ip
» IP Receiver
» Cloud
» Serial
» Modem
The order above is based on each person’s connection speed.

» After that, click on Edit Schedule, edit as you prefer and click on Save, and then click on Start Sche-
dule, and this will start sending the schedules made to the center.

Note: even though all configuration options are displayed, only those relevant to a specific model of the
control unit will be sent.

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 » It is also possible to print the report of what was done, to do so click on Programming report.

» Search alarm panels: click Search alarm panels and hit the button Start search. The alarm panels
that are on the same network will be listed, and the application will show the IP and MAC address
respectively.

By clicking on Register you will be redirected to the add tab, where the MAC address and the IP are
already filled.
Note: just complete the form with the name, description, and remote access password.

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» Users: allows the addition of new users. The user role can be:

» Administrator: by selecting the Administrator role, this new user will have the permission to
make any configurations in the software and in the registered alarm panels.
» Supervisor: by selecting the Supervisor role, this new user will have the permission to make any
configurations in the software and in the registered alarm panels, but cannot add new users.

» Operator: by selecting the Operator role, this new user will have only the permission to see the
registered customers and search for alarm panels. That is, it will not be possible to add new
users or change any software / alarm panel configurations. When connecting to the alarm panel,
the available tabs will be Online and Events.

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 14. Alarm panel connection type
The alarm panels can be accessed via ethernet, Cloud, IP receiver and serial communication port.

14.1. Ethernet
» Access the My customers option.
» If the alarm panel is already registered, select the option Edit that is located at the superior left side
of the card. Otherwise, just add the alarm panel.
» On IP address field, provide the alarm panel IP address. This IP address can be obtained via alarm
panel’s keyboard command. Please, see the alarm panel manual for more information about the
command that must be used.

14.2. Cloud
» Access the My customers option.
» If the alarm panel is already registered, select the option Edit that is located at the superior left side
of the card. Otherwise, just add the alarm panel.

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 » On MAC address field, provide the alarm panel MAC address. This is a unique identifier and it can
be obtained via alarm panel’s keyboard command. Please, see the alarm panel manual for more
information about the command that must be used.
Note: this connection requires that the alarm panel is enabled and the Cloud server is configured. Some
alarm panel models already have a default server configured. For more information, please refer to the
alarm panel manual.

14.3. IP Receiver (this connection requires a simple configuration on AMT Remote Desktop app)
» Access Settings option.

» Click in Add button and add the new IP Receiver.

» Add a description (e.g., name).
» Add the machine’s IP address that the Receptor IP software is installed.
» Add the connection port (the default remote connection port is 9010).

Note: this port can be changed by the user in the Receptor IP software settings.

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 » On My Customers tab, search for the alarm panel that you want to set this connection type, click
the Edit button, select the desired IP receiver and fill in the monitoring account in Account for con-
nection via IP Receiver field.

Note: the account purpose is to tell the software where the alarm panel will be connected to the receiver
to be monitored. Please, refer to the alarm panel manual for more information about the IP receiver
account and address that is configured on your equipment.

14.4. Serial
This connection is only available for the AMT 4010, AMT 2018 E Smart, AMT 1000 Smart and Line
8000 control panels:
» Plug in a USB/Serial cable between your computer and the alarm panel.
» Access the AMT Remoto Desktop.
» Access Settings option.
» Enable the serial communication checkbox.
» Make sure the listed port matches your USB/Serial cable port. If not, select another one from the
dropdown menu.

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 » On My customers tab, if the alarm panel is already registered, search for the equipment, click in
Connect button and choose the option to connect via serial and hit Connect.
Note: be warned that this connection type in comparison with the other ones is too slow.

15. Alarm panel connection

It is possible to connect to the alarm panel right after the customer has been added to the system.
See the steps below:
» Go to My customers tab.
» Find the desired customer to make the connection.
» Click in Connect.
» A new screen will show some connection options.
» Choose the connection mode.
» Click in Connect and wait for the connection process to finish.

Once connected to the alarm panel, a menu with several options will be shown.

16. Software menu

For demonstration purposes, the alarm panel model AMT 8000 will be used. Be warned that the
software can show less options depending on your alarm panel model.

16.1. Online Tab

In this tab, it is possible to check the current status of the main alarm panel functions.
The Sectors subtab, it is possible to check the current sector status, which can be Closed, Open,
Bypass or Triggered.

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 Note: the image above contains some sectors with the description Open and Bypass, it is because the
sectors were opened and the user decided to bypass all of them to perform the alarm panel activation.

The Partitions subtab, it is possible to view all alarm panel partitions, as well as activate / deactivate
each one of them.
Note: in this image, the alarm panel AMT 8000 that is being used is not partitioned.
The PGM’s subtab, it is possible to view all PGM’s and their respective status, which can be Activa-
ted / Deactivated.

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Note: the image above shows the configuration for the alarm panel AMT 8000
The General subtab contains important information about the alarm panel, such as the current fir-
mware version and, in case of AMT 8000 models and AMT 2018 E Smart, they have the following
options: update firmware version and adjust the Date/Time. Also, they display the day of the week,
the alarm panel MAC address and, in case of alarm panels that have an external battery, it shows the
battery level and voltage of the auxiliary output of the board.
Note: for the 8000 line, make sure that the cloud connection is enabled on the exchange when trying
to perform the update.

Note: the image above shows the configuration for the alarm panel AMT 8000
The Problems subtab shows all the alarm panel problems, such as:
» Low battery.
» Communication failure.
» Sensor tampers, keyboard, PGM´s, repeater, and alarm panel (for some models).
» Sensor low battery.
Note: all related problems to the alarm panel will be available in this tab and will be gone as soon as it
is restored and identified by the alarm panel.

Note: the image above shows the configuration for the alarm panel AMT 8000
The Connections subtab is responsible to show all the available connections in the alarm panel,
such as: local IP, Cloud, GPRS, Ethernet or Wi-Fi. If the alarm panel have a GPRS module, the signal
level is shown (this option is available only to AMT 8000 models).

31
 Note: the image above shows the configuration for the alarm panel AMT 8000
The Devices subtab that is available to AMT 8000 models, it is possible to view the information of all
devices registered in the alarm panel. Which shows the following data: device communication type,
signal level, firmware version, battery status, supervision information and, when it is a sensor, the
sensor type, sensibility level, led and operation mode.

Note: the image above shows the configuration for the alarm panel AMT 8000

17. Settings menu

17.1. General
This tab contains all the alarm panel configuration, which is divided into subtabs that helps to easily
locate the desired configuration.

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Note: the image above shows the configuration for the alarm panel AMT 8000

33
 18. Users
This tab refers to user settings and their permissions. To edit the permission for a specific user, just
edit the card and click Send. It is possible to edit several users at the same time and, at the end, click
Save and Send to finish the operation.

Please, refer to alarm panel manual for more information about the user specific settings.
Note: the image above shows the configuration for the alarm panel AMT 8000.

19. Sectors
This tab refers to alarm panel sectors (zones) settings. Each sector can be configured individually
(just click Send) or at the same time (just click Save and Send).

Note: the image above shows the configuration for the alarm panel AMT 8000.

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20. Communication
This tab refers to alarm panel communication settings.
Please, refer to alarm panel manual to check if this option is available for your model.

Note: the image above shows the configuration for the alarm panel AMT 8000.

35
 21. PGM
This tab refers to PGM’s settings. Each PGM have a specific card at General subtab, which allows to
be configured individually or in group.

On Scheduled PGM subtab, it is possible to schedule a PGM to activate / deactivate on a specific

day and time of the week.
Please, refer to alarm panel manual to check if this option is available for your model.

Note: the image above shows the configuration for the alarm panel AMT 8000.

36
22. IP Monitoring
This tab refers to IP monitoring settings, which can be done via DNS or IP. Each alarm panel model
has its own settings.
Please, refer to alarm panel manual to check if this option is available for your model.

Note: the image above shows the configuration for the alarm panel AMT 8000.

23. Ethernet/Wi-Fi
This tab refers to Ethernet / Wi-Fi settings.

On Search on Wi-Fi subtab, the software will search and show all nearby available Wi-Fi.

37
 Note: the image above shows the configuration for the alarm panel AMT 8000.
Please, refer to alarm panel manual to check if this option is available for your model.

24. GPRS
This tab refers to GPRS settings.

Note: the image above shows the configuration for the alarm panel AMT 8000.
Please, refer to alarm panel manual to check if this option is available for your model.

25. Auto-Activation
This tab refers to Auto-Activation settings. At Scheduled ATV/DTV, the alarm panel can schedule to
activate / deactivate by day and time of the week.

38
Note: the image above shows the configuration for the alarm panel AMT 8000.
Please, refer to alarm panel manual to check if this option is available for your model.

26. Devices
This tab is available only to AMT 8000 and AMT 2018 E Smart models. Each one of these models
have its own settings, and it allows to add and remove the alarm panel wireless devices.

39
 Note: the image above shows the configuration for the alarm panel AMT 8000.
Please, refer to alarm panel manual to check if this option is available for your model.

27. Monitoring Events

This tab refers to Monitoring Events.

40
41
 Note: the image above shows the configuration for the alarm panel AMT 8000
Please, refer to alarm panel manual to check if this option is available for your model.

28. Push Events

This tab refers to push events settings, which enable / disable events that can be sent by the alarm
panel.

Note: the image above shows the configuration for the alarm panel AMT 8000
Please, refer to alarm panel manual to check if this option is available for your model.

29. Events
Another available feature is, when connected to the alarm panel, to view its event buffer. The alarm
panel stores in its internal memory the last 512 events, and it is shown in the software.

42
Note: it is possible to export and generate a PDF to print all these events.
To export the events, see the steps below:
» Click Export events button;
» A new window with the events report will be displayed;
» This report can be saved in the local machine or printed.

29.1. Event Report

Another function available in the Events Tab is the Event Report, which contains the latest events in
the center, with the quantity depending on each model, along with a graph relating to each type of
event in the last 7 days.
» To generate this report, go to the events tab and click on Print, a new page will open with all the
information.

Note: to generate the report, the web server must be enabled, as explained in topic 5. Automatic
connection to an account via Command Line.

43
 » When you click on print, a report will be displayed as shown in the image below.

30. Problem solving

If you make use of multiple monitors, there is a chance that the application dialog boxes will be
displayed incorrectly.
To solve this problem, just follow the steps below.
1. Right-click on AMT Remoto Desktop icon and select the Properties options.
2. Access the Compatibility tab.

3. Select Change high DPI settings option.

44
4. Check the Override DPI adjustment checkbox, as shown in the next figure. Next, in the Adjustment
performed by select the System option.

5. Done, just click Ok on the opened windows for the change to be saved and the AMT Remoto Desktop
application will display its dialog boxes correctly again.

45
 Warranty term
It is established that this warranty is granted upon the following conditions:

Client’s name:
Client’s signature:
Invoice number:
Date of purchase:
Model: Serial number:
Retailer:

1. All the parts, pieces and components of the product are guaranteed against possible manufacturing defects,
which may arise, for the term of 1 (one) year, with a term of 3 (three) months’ legal warranty plus 9 (nine) mon-
ths’ contractual warranty –, counting from the date of purchase of the product by the Consumer, as appears in
the product purchase bill of sale, which is an integral part of this Term throughout the domestic territory. This
contractual warranty includes the free exchange of parts, pieces and components which have a manufacturing
defect, including the expenses with labor used in this repair. If there is no manufacturing defect, but defect(s)
arising from misuse, the Consumer shall bear these expenses.
2. The installation of the product shall be executed in accordance with the Product Manual and/or Installation Gui-
de. If your product requires the installation and configuration by a qualified technician, seek a suitable specialized
professional, the costs of these services not being included in the product amount.
3. Having perceived the defect, the Consumer shall immediately contact the nearest Authorized Service which appears
in the report offered by the manufacturer – they are the only ones authorized to examine and remedy the defect
during the warranty term foreseen herein. If this is not respected, this warranty shall lose its validity, as it shall be
characterized as product infringement.
4. If the Consumer requests home service, it shall contact the nearest Authorized Service to inquire about the technical
visit rate. If it is necessary to remove the product, the ensuing expenses, such as those of transportation and insu-
rance of the taking and return of the product, shall be the Consumer’s responsibility.
5. The warranty shall lose its validity totally in the occurrence of any of the following cases: a) if the defect is not one
of manufacture, but is caused by the Consumer or by third parties foreign to the manufacturer; b) if the damage to
the product arises from accidents, disasters, agents of nature (lightning, floods, landslides, etc.), humidity, voltage
in the electrical network (excess voltage caused by accidents or excessive fluctuations in the network), installation/
use in disagreement with the user’s manual or arising from natural wear of the parts, pieces and components; c) if
the product has undergone effects of a chemical, electromagnetic, electrical or animal (insects, etc.) nature; d) if
the serial number of the product has been falsified or erased; e) if the appliance has been infringed.
6. This warranty does not cover loss of data; therefore, it is advisable that if it is the case of the product, the Consumer
makes a backup regularly of the data which appears in the product.
7. Intelbras is not responsible for the installation of this product, or for possible attempts at fraud and/or sabotage in
its products. Maintain the updates of the software and applications used up-to-date, if it is the case, as well as the
network protection required for defense against hackers. The equipment is guaranteed against defects in its usual
conditions of use, it being important to bear in mind that, as it is electronic equipment, it Is not free of fraud and
scams which may interfere with its correct functioning.
8. After its useful life, the product must be delivered to an authorized Intelbras service center or directly disposed of
in an environmentally appropriate manner to avoid environmental and health impacts. If you prefer, the battery, as
well as other unused Intelbras brand electronics, can be disposed of at any Green Eletron collection point (waste
management facility to which we are associated). If you have any questions about the reverse logistics process,
please contact us at (48) 2106-0006 or 0800 704 2767 (Monday to Friday 8am to 8pm and Saturdays 8am to 6pm)
or via -mail [email protected].
These being the conditions of this complementary Warranty Term, Intelbras S/A reserves the right to
alter the general, technical and esthetic features of its products without prior notice.
All the images of this manual are illustrative.
Product benefiting from the Legislation of Informatics.

46
Software Usage Terms (free license)
1. To use AMT Remote Desktop, it is essential to accept the terms described below.
2. This software use license agreement (CONTRACT) is a legal agreement between the licensee
(individual or legal entity), called LICENSEE, and Intelbras S/A – Indústria de Telecomunicação
Eletrônica Brasileira, a legal entity governed by private law, registered with the CNPJ under No.
82.901.000/0001-27, established at BR 101 highway, km 210, Industrial Area, São José – SC, he-
reinafter referred to as LICENSOR, for use of the computer program named [SOFTWARE NAME],
which may include the associated physical media , as well as any printed materials and any online
or electronic documentation. When using the SOFTWARE, even partially or as a test, the LICENSEE
will be bound by the terms of this contract, agreeing with its provisions, mainly regarding the con-
sent for access, collection, use, storage, treatment and protection techniques for information of the
LICENSEE by the LICENSOR, necessary for the full execution of the functionalities offered by the
SOFTWARE. In case of disagreement with the terms presented herein, the use of the SOFTWARE
must be immediately interrupted by the LICENSEE, through the clauses established below.
3. Acceptance of the contract
By installing the computer program, hereinafter referred to as SOFTWARE, the LICENSEE ex-
presses its agreement to be bound by and submit to all the terms of this agreement.
4. Purpose of the contract
The LICENSEE hereby receives a revocable, non-exclusive and non-transferable license for the
SOFTWARE, to download, install, run and use this service on their devices. The LICENSEE ack-
nowledges and agrees that the LICENSOR grants the user an exclusive and free permission for
use and, therefore, does not transfer the rights to the product. The sale, transfer, modification,
reverse engineering or distribution, as well as the copying of texts, images or any items contai-
ned in the application are expressly prohibited.
5. Copyright
The LICENSEE does not acquire, through this instrument or through the use of the SOFTWARE,
any intellectual property rights or other exclusive rights, including patents, designs, trademarks,
copyrights or any rights over confidential information or business secrets, as well as over the
content made available on the Site, including but not limited to text, graphics, images, logos,
icons, photographs, editorial content, notices, software and any other material, on or relating
to the SOFTWARE or any part thereof. The LICENSEE also does not acquire any rights over the
SOFTWARE or related to it or any component thereof, in addition to the rights expressly licensed
to the LICENSEE in this Term or in any other mutually agreed agreement in writing between the
LICENSEE and the LICENSOR. Any rights not expressly granted hereunder are reserved. All con-
tent made available on the website will also be the exclusive property of the LICENSOR or will
be duly licensed, including, but not limited to, texts, graphics, images, logos, icons, photographs,
editorial content, notifications, software and any other material.
6. Changes, modifications and termination
The LICENSOR reserves the right, at any time, to modify these terms, including, removing or
changing any of its clauses. Such modifications will be effective immediately upon publication.
By continuing to use the service, you will have accepted and agreed to abide by the modified
terms.
The LICENSOR may, from time to time, modify or discontinue (temporarily or permanently) the
distribution or updating of this SOFTWARE, and is not obliged to provide any support service
for this service.

47
 7. Disclaimer of Warranties and Limitations of Liability
This SOFTWARE will be under continuous development and may contain errors, therefore, use is
provided “as is” and at the risk of the end user. To the maximum extent permitted by applicable
law, Intelbras and its suppliers disclaim any express or implied warranties and conditions including,
without limitation, warranties of merchantability, fitness for a particular purpose, title and non-in-
fringement with respect to the software and to any of its components or the provision or otherwise
of support services. The LICENSOR does not guarantee that the operation of this service will be
continuous and without defects.
8. Technical validity
It is stipulated that INTELBRAS, its suppliers or distributors do not offer a technical validity period
for the SOFTWARE. It cannot be considered that the program is free from errors, that its operation is
uninterrupted or that its functions satisfy the requirements of the users, which is why it is expressly
stipulated that the LICENSEE uses it at its own risk. Due to the complexity of the relationship be-
tween software and hardware, Intelbras does not guarantee that the SOFTWARE will be compatible
with all software and hardware systems, and that it will operate correctly or meet your expectations.
9. Indemnity
In no event shall the LICENSOR be liable for personal injury or any incidental, special, indirect or
consequential damages, including, without limitation, damages for loss of profit, corruption or loss
of data, failure to transmit or receive data, non-continuity of business or any other commercial injury
or loss arising out of or in connection with your use of the SOFTWARE or your inability to use the
SOFTWARE for any reason whatsoever. Under no circumstances will the LICENSOR’s full liability
towards the LICENSEE for all damages exceed the amount corresponding to the last licensing plan
paid by the LICENSEE to the LICENSOR for obtaining this SOFTWARE license.
10. Consent for data collection and use
The LICENSEE agrees that the LICENSOR may collect and use technical data from its device, such
as specifications, configurations, operating system versions, type of internet connection and the
like.
11. Termination
This contract may be terminated in the interest of the parties at any time or for breach of any clause.
12. General conditions
Failure to comply with isolated conditions of this contract does not invalidate the entire contract,
and any modification must be processed in writing, the verbal agreements not being in force or
having any effect.
13. Forum
The parties elect the jurisdiction of São José - SC, to resolve any doubts or disputes arising from this
contract, excluding any other, however privileged it may be.

48
Customer Support: +55 (48) 2106 0006
Forum: forum.intelbras.com.br
Support via chat: chat.intelbras.com.br
Support via e-mail: [email protected]
Customer Service / Where to buy? / Who installs it?: 0800 7042767
Produced by: Intelbras S/A – Indústria de Telecomunicação Eletrônica Brasileira
Rodovia BR 459, km 126, nº 1325 – Distrito Industrial – Santa Rita do Sapucaí/MG – 37538-400
CNPJ 82.901.000/0016-03 – www.intelbras.com/en 01.25
Made in Brazil