PUNEET SINGH

Technical Product Manager

[email protected]
LinkedIn.com/in/punsingh
+91 9555 141263
SUMMARY

As a Technical Product Manager with more than 10+ years of IT experience I have
worked with diverse companies and in challenging roles. I have experience in
requirement gathering, business problem solving, product management, stakeholder
management, roadmap planning and agile, for clients across the globe. LIFE PHILOSOPHY
Life is a learning process. If you lose today, win
I am looking for an opportunity to learn further about consumer ecosystem and use tomorrow. In this never-ending spirit of
my expertise to deliver products that add value. challenge is found the heart of a victor
- Dr. Daisaku Ikeda

EXPERIENCE
Expedia Group | User & Company Product
EDUCATION
Gurgaon, IN
Expedia Cruises, Technical Product Manager (Mar’20 – Ongoing) Executive Post Graduate Program in IT &
Business Analytics
• Driving the Scrum Events for each Sprint: Sprint Planning, Daily Scrum, Indian Institute of Management,
Sprint Review, and Sprint Retrospective. Kozhikode (IIM-K)
(2018 – 2019)
• Working on the product vision, Product Backlog & Roadmap, prioritization,
execution, UAT, release management, success metrics Bachelor of Technology (B.Tech.) -
Electronics and Communication Engineering
• Lead product inception with internal and external stakeholders to identify Harcourt Butler Technical University (H.B.T.U.)
pain points and define actionable milestones to resolve them (2005-2009)

• Driving Cruise Engineering Excellence initiative across the team spread Senior Secondary I.C.S.E.
over three PODs - Gurgaon, Bellevue and Kochi and influence the St. Joseph’s College, Allahabad
architecture for next generation of cruise platform (2003-2005)

• Worked on Delivering $100k cost saving for Cruise Cerebo DB Migration

CERTIFICATION
• Collaboration on product improvements, planning and initiatives with other
PMs & EMs
ITIL v3 Foundation
• Driving BLOPS Initiative across Cruise Platform to address – Technical
Debt, Bug Fixes, etc.

• Requirements gathering, problem-solving, driving overall project success

• Handling Lead On-Call Responsibilities Red Hat Certified System

Administrator (RHCSA)

Egencia, Sr. Systems Analyst (Jun’17 – Mar’20)

• Worked on Quality Initiatives – Risk & Renewal to identify and

prioritizes the JIRA Bugs & Features Professional Scrum
Product Owner I
• Worked on Salesforce Tickets for effective resolution of Priority
issues and Incidents

• Preparing Dashboards, Metrics & Daily Summary Reports for

Egencia Applications & Services

• Monitoring and ensuring that projects are on track and for any Area Director (2019 - 20)
change in plan

• Logging Bugs, Features & Enhancement Requests in JIRA and

engaging with the Development & Product Teams
EXPERIENCE
TOOLS &
BA Continuum India Pvt. Ltd. (Bank of America) | Banking, Finance SOFTWARE STACK
Gurgaon, IN JIRA, Rally Trello
Analyst (Oct’15 – Jun’17)
Salesforce Confluence

• Worked as a member of PS-CBT(Production Support Customer Kibana Grafana

Banking Technology) Team is responsible for 24X7 availability of
business critical applications used Financial Center Associates & Google Analytics Tableau
Tellers. AWS Jenkins
• Proactive Monitoring & Maintenance of Interact(Banking Center MS Office 365 Smartsheets
Application).
WebLogic SQL
• Managed changes (ranging from change necessity, its intimation
to associated groups, presenting the change in Change Advisory
sessions and chasing it till its successful closure) and releases Linux/Unix Amdocs Cramer

• Managed incidents: took up the tickets raised by customers,

coordinating with the other teams for ensuring of their inputs
during necessary stages & solved them accordingly. VOLUNTEERING

• Ensured of each and every problem to get its record in the President, Expedia Toastmasters Club
knowledge management portals, thus improving the An active Toastmaster since June 2016 I am
documentation process, acting as a reference for new members leading an initiative across Expedia as part of
Toastmasters International targeted to improve
• Working on Tools like Splunk for getting logs, reports & Public Speaking and Leadership skills
important information to triage issues.

Chapter Leader in BSG (Bharat Soka

Amdocs India Pvt. Ltd.| Telecom, OSS Gakkai)
Bharat Soka Gakkai (BSG) is an organisation
Client: Comcast engaged in peace, culture and education
Gurgaon, IN activities based on the humanistic philosophy
of Buddhism. As a Leader we work to empower
Sr. Subject Matter Expert (Sep’13 – Oct’15) people to realize their true potential & eternal
happiness
• Comcast is an American mass media company and is the largest
broadcasting and Cable Company in the world by revenue. I
worked as part of the Amdocs Infra Integration/ Middleware
support includes system administration, Environment Creation,
Maintenance of Unix Machines. Every change that needs to be
done in Production Environment is applied by Integration Team

Mercer India Pvt. Ltd | Global Consulting in Talent,

Health, Retirement, and Investments
Gurgaon, IN
Software Engineer (May’12 – Sept’13)

• Working on BPM Application Tools – APPIAN BPM Suite & CORDYS BPM
Suite Troubleshooting Process Flow Issues in Application UI and in back-end
Servers Creating and managing Schedulers for daily Jobs in Windows Platform

Tech Mahindra Ltd. | Telecom, Billing

Client: British Telecommunications (BT)
Gurgaon, IN

Technical Associate (Feb’10 – May’12)

• BT provides such Telecom repair job or new service through field engineers &
I was responsible for supporting 5 business critical applications: ED, WMDC,
MHW, WMWS & METPROXY.