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International Federation of Library Associations and Institutions
Fédération Internationale des Associations de Bibliothécaires et des Bibliothèques
Internationaler Verband der bibliothekarischen Vereine und Institutionen
Международная Федерация Библиотечных Ассоциаций и Учреждений
Federación Internacional de Asociaciones de Bibliotecarios y Bibliotecas
࿖䰙к佚णӮϢᴎᵘ㘨ড়Ӯ
ΕΎΒΘϜϤϟ ΕΎδγΆϣϭ ΕΎϴόϤΠϟ ϲϟϭΪϟ ΩΎΤΗϻ
IFLA provides information specialists throughout the world with a forum for
exchanging ideas and promoting international cooperation, research, and
development in all fields of library activity and information service. IFLA is one of
the means through which libraries, information centres, and information
professionals worldwide can formulate their goals, exert their influence as a group,
protect their interests, and find solutions to global problems.
IFLA’s aims, objectives, and professional programme can only be fulfilled with the
cooperation and active involvement of its members and affiliates. Currently,
approximately 1,600 associations, institutions and individuals, from widely
divergent cultural back-grounds, are working together to further the goals of the
Federation and to promote librarianship on a global level. Through its formal
membership, IFLA directly or indirectly represents some 500,000 library and
information professionals worldwide.
IFLA pursues its aims through a variety of channels, including the publication of a
major journal, as well as guidelines, reports and monographs on a wide range of
topics. IFLA organizes workshops and seminars around the world to enhance
professional practice and increase awareness of the growing importance of
libraries in the digital age. All this is done in collaboration with a number of other
non-governmental organizations, funding bodies and international agencies such
as UNESCO and WIPO. IFLANET, the Federation’s website, is a prime source of
information about IFLA, its policies and activities: www.ifla.org
Library and information professionals gather annually at the IFLA World Library and
Information Congress, held in August each year in cities around the world.
Marketing Libraries
in a Web 2.0 World
Edited by
Dinesh Gupta and Réjean Savard
De Gruyter Saur
IFLA Publications
edited by Sjoerd Koopman
ISBN 978-3-11-026331-2
e-ISBN 978-3-11-026353-4
ISSN 0344-6891
Raymond Bérard
Preface/Préface .............................................................................................. vii
Dinesh K. Gupta and Réjean Savard
Foreword/Avant-propos ............................................................................... xi
Conclusion
Christie Koontz
Marketing in a Web 2.0 world: a conference perspective .................................. 157
Preface
The use of social networks for the marketing of libraries is a major issue for
professionals. With so many initiatives in all categories of libraries all over the
world, the IFLA Management & Marketing Section felt that time had come to
bring information professionals together to discuss the use and relevance of
Web 2.0 tools for marketing the 21st century library and information organiza-
tion.
This issue is central to the IFLA Management & Marketing Section, a
working group that investigates all issues related to the management and mar-
keting of library services, is a key forum of discussion and promotes good,
innovative practices.
This pre-conference, held in conjunction with the IFLA annual conference
in Gothenburg, did not focus on the technical issues but on the marketing ap-
plications and aspects of Web 2.0. It brought together theoretical and strategic
approaches and presented case studies covering a wide variety of library types
and continents.
With so many convincing examples of best marketing practices utilizing
Web 2.0 tools, the conference was a huge success, thanks to the efforts of so
many committed professionals:
Réjean Savard, professor, Université de Montréal (Canada) who initiated the
idea of this conference and chaired the Scientific Committee;
All members of the scientific committee who evaluated all submitted pa-
pers: Judith Broady-Preston, Aberystwyth University (UK), Dinesh K. Gupta,
Vardhaman Mahaveer Open University, Kota (India), Trine Kolderup Flaten,
Bergen Public Library (Norway), Christie Koontz, Florida State University
(USA), Àngels Massisimo, Universitat de Barcelona (Spain), Lena Olsson,
Stockholm University (Sweden), Marielle de Miribel, Mediadix (France),
Nadia Temmar, École Supérieure de Banque (Algeria), Christina Tovote,
Stockholm University (Sweden), Steffen Wawra, Universitätsbibliothek Pas-
sau (Germany);
Wilhelm Widmark, Library Director, Stockholm University Library who
kindly hosted the conference;
Eva Enarson, Chair, Local Organisation of the Satellite Meeting and Head
of Information and Public Relations, Stockholm University Library (Sweden)
and her team;
And all speakers who made this conference so exciting.
Raymond Bérard
Chair, IFLA Management & Marketing Section
Director of Agence bibliographique de l’enseignement supérieur (Montpellier,
France)
Préface
L'utilisation des réseaux sociaux pour le marketing des bibliothèques est deve-
nue un enjeu majeur pour les professionnels. Avec tant d'initiatives dans toutes
les catégories de bibliothèques partout dans le monde, la section Management
& Marketing de l’IFLA a estimé que le moment était venu de réunir les pro-
fessionnels de l’information pour discuter de l'utilisation et la pertinence des
outils Web 2.0 pour le marketing des bibliothèques du vingt et unième siècle.
Cette question est au cœur des réflexions de la section Management &
Marketing de l’IFLA qui réunit des professionnels du monde entier issus de
toutes les catégories de bibliothèques pour étudier les problématiques liées à la
gestion et au marketing des services de bibliothèque. Une section qui est un
forum de discussion et favorise la diffusion des pratiques innovantes.
Cette pré-conférence, organisée en lien avec la conférence annuelle de
l'IFLA à Göteborg, n'a pas traité des questions techniques du Web 2.0 mais de
ses applications au marketing : les approches théoriques et stratégiques ont été
privilégiées ainsi que des études de cas couvrant une grande variété de types
de bibliothèques de plusieurs continents.
Avec autant d'exemples convaincants de meilleures pratiques de marke-
ting s’appuyant sur les outils Web 2.0, cette conférence a atteint ses objectifs.
Son succès est du aux efforts de nombreux professionnels engagés que je tiens
à remercier sincèrement:
Réjean Savard, professeur, Université de Montréal (Canada) qui en a lancé
l’idée et a présidé le comité scientifique
Les membres du comité scientifique qui ont évalué les communications:
Judith Broady-Preston, Université d'Aberystwyth (Royaume-Uni), Dinesh K.
Gupta, Université Mahaveer Vardhaman Open, Kota (Inde), Trine Flaten
Kolderup, Bibliothèque publique de Bergen (Norvège), Christie Koontz,
Université d’Etat de Floride (USA), Àngels Massisimo, Université de
Barcelone (Espagne), Olsson Lena, Université de Stockholm (Suède), Marielle
de Miribel, Mediadix (France), Nadia Temmar, École Supérieure de Banque
(Algérie), Christina Tovoté, Université de Stockholm (Suède), Steffen Wawra,
Bibliothèque universitaire de Passau (Allemagne)
Wilhelm Widmark, Directeur de la Bibliothèque de l'Université de Stock-
holm qui a généreusement accueilli la conférence
x Préface
Raymond Bérard
Président, de la section IFLA Management & Marketing
Directeur de l'Agence bibliographique de l'Enseignement Supérieur (Montpel-
lier, France)
Foreword
Marketing libraries and information services has been a topic of interest for
long time now. Many studies have demonstrated that it is an essential skill for
the library and information professionals. Further, with the application of Web
2.0, marketing is taking a newer face, today. Web 2.0 and social media tools
are transforming their marketing strategies by offering unlimited possibilities
for library and information services.
The traditional concept of marketing mix, i.e. 4 P’s or 5 P’s or even 7 P’s
is being challenged with greater possibilities of customer participation and
involvement in Web 2.0 and social media tools:
First, Promotion is not the same anymore because Web 2.0 tools are them-
selves strong promotional tools, where interactivity adds a completely new
dimension for marketers;
Second, Place is taking a new breath with Internet: the library is complete-
ly decentralized and virtual, which is changing the rules in defining the library
marketing strategy;
Third, Web 2.0 tools are making the library Product much more expanda-
ble: the library product is less and less traditional. Information is becoming
more powerful.
Four, the Personnel is taking even more importance in the success of the
library marketing strategy: the need for the appropriate expertise is more than
ever crucial;
Five, the Price is also affected by the Web 2.0 tools, since the value of in-
formation is becoming higher and customers are ready for the valuable infor-
mation. Library managers have to work hard because new possibilities offered
by Web 2.0 tools are putting a lot of pressure on the management because of
the high costs of technology.
Papers included in the proceedings are presenting different facets of appli-
cation and usage of marketing and Web 2.0. They also show that Web 2.0 is
an international phenomenon and such a trend has emerged even in developing
countries. We would like to thank all the authors who generously took time to
communicate their knowledge and feelings about this important topic. We are
sure that all the librarians around the planet will appreciate a lot their contribu-
tions to the debate which we think is only at its beginning. We also believe
that libraries will greatly be benefitted from these proceedings for more visi-
bility among communities.
xii Foreword
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