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Marketing Libraries in A Web 2 0 World 1st Edition Dinesh Gupta and Réjean Savard (Editors) Instant Download

The document discusses the book 'Marketing Libraries in a Web 2.0 World,' edited by Dinesh Gupta and Réjean Savard, which explores the impact of Web 2.0 on library marketing strategies. It highlights the importance of social media and interactive tools in transforming traditional marketing approaches within libraries. The book includes various case studies and theoretical insights aimed at enhancing library services in the digital age.

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100% found this document useful (1 vote)
12 views156 pages

Marketing Libraries in A Web 2 0 World 1st Edition Dinesh Gupta and Réjean Savard (Editors) Instant Download

The document discusses the book 'Marketing Libraries in a Web 2.0 World,' edited by Dinesh Gupta and Réjean Savard, which explores the impact of Web 2.0 on library marketing strategies. It highlights the importance of social media and interactive tools in transforming traditional marketing approaches within libraries. The book includes various case studies and theoretical insights aimed at enhancing library services in the digital age.

Uploaded by

sinearepija
Copyright
© © All Rights Reserved
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International Federation of Library Associations and Institutions
Fédération Internationale des Associations de Bibliothécaires et des Bibliothèques
Internationaler Verband der bibliothekarischen Vereine und Institutionen
Международная Федерация Библиотечных Ассоциаций и Учреждений
Federación Internacional de Asociaciones de Bibliotecarios y Bibliotecas
࿖䰙೒к佚णӮϢᴎᵘ㘨ড়Ӯ
ΕΎΒΘϜϤϟ΍ ΕΎδγΆϣϭ ΕΎϴόϤΠϟ ϲϟϭΪϟ΍ ΩΎΤΗϻ΍

About IFLA www.ifla.org

IFLA (The International Federation of Library Associations and Institutions) is the


leading international body representing the interests of library and information
services and their users. It is the global voice of the library and information
profession.

IFLA provides information specialists throughout the world with a forum for
exchanging ideas and promoting international cooperation, research, and
development in all fields of library activity and information service. IFLA is one of
the means through which libraries, information centres, and information
professionals worldwide can formulate their goals, exert their influence as a group,
protect their interests, and find solutions to global problems.

IFLA’s aims, objectives, and professional programme can only be fulfilled with the
cooperation and active involvement of its members and affiliates. Currently,
approximately 1,600 associations, institutions and individuals, from widely
divergent cultural back-grounds, are working together to further the goals of the
Federation and to promote librarianship on a global level. Through its formal
membership, IFLA directly or indirectly represents some 500,000 library and
information professionals worldwide.

IFLA pursues its aims through a variety of channels, including the publication of a
major journal, as well as guidelines, reports and monographs on a wide range of
topics. IFLA organizes workshops and seminars around the world to enhance
professional practice and increase awareness of the growing importance of
libraries in the digital age. All this is done in collaboration with a number of other
non-governmental organizations, funding bodies and international agencies such
as UNESCO and WIPO. IFLANET, the Federation’s website, is a prime source of
information about IFLA, its policies and activities: www.ifla.org

Library and information professionals gather annually at the IFLA World Library and
Information Congress, held in August each year in cities around the world.

IFLA was founded in Edinburgh, Scotland, in 1927 at an international conference


of national library directors. IFLA was registered in the Netherlands in 1971. The
Koninklijke Bibliotheek (Royal Library), the national library of the Netherlands, in
The Hague, generously provides the facilities for our headquarters. Regional
offices are located in Rio de Janeiro, Brazil; Pretoria, South Africa; and Singapore.
IFLA Publications 145

Marketing Libraries
in a Web 2.0 World

Edited by
Dinesh Gupta and Réjean Savard

De Gruyter Saur
IFLA Publications
edited by Sjoerd Koopman

ISBN 978-3-11-026331-2
e-ISBN 978-3-11-026353-4
ISSN 0344-6891

Bibliographic information published by the Deutsche Nationalibliothek


The Deutsche Nationalbibliothek lists this publication in the Deutsche Nationalbibliografie;
detailed bibliographic data is available in the Internet
at http://dnb.d-nb.de.
Walter de Gruyter GmbH & Co. KG, Berlin/New York
© 2011 by International Federation of Library Associations
and Institutions, The Hague, The Netherlands
∞ Printed on permanent paper
The paper used in this publication meets the minimum requirements of American National
Standard – Permanence of Paper for Publications and Documents in Libraries and Archives
ANSI/NISO Z39.48-1992 (R1997)
Typesetting: Michael Peschke, Berlin
Printing and binding: Strauss GmbH, Mörlenbach
Printed in Germany
www.degruyter.com
Contents

Raymond Bérard
Preface/Préface .............................................................................................. vii
Dinesh K. Gupta and Réjean Savard
Foreword/Avant-propos ............................................................................... xi

Section-I: Web 2.0 and marketing: general concepts


Olivier Le Deuff
The Library 2.0: origins of the concept, evolutions, perceptions
and realities ...................................................................................................... 3
Tanja Merčun and Maja Žumer
Making Web 2.0 work for users and libraries .................................................. 13
Jean-Pierre Diouf
Le marketing des bibliothèques supplanté par le Web 2.0:
mythe ou réalité? .............................................................................................. 23

Section-II: Adopting Web 2.0 strategies


Heather Lea Moulaison and Edward M. Corrado
Staying free from “Corporate Marketing Machines”
library policy for Web 2.0 tools ....................................................................... 43
Lisa Janicke Hinchliffe and Rudy Leon
Innovation as a framework for adopting Web 2.0
marketing approaches ...................................................................................... 57

Section-III: Marketing with Web 2.0 and the client


Lionel Dujol
Web 2.0 : de nouveaux usagers en bibliothèque? ............................................ 69
Li-Ping Ku
Creating and using Personas for library service in the Web 2.0 era:
a case study of the Chinese Academy of Sciences ........................................... 79
Yamina Benhaouya
The impact of CMR 2.0 in the library .............................................................. 87
vi Contents

Section-IV: Case studies


Rajesh Singh
How tangible is your library in the digital environment?
Implications of social media marketing in reinventing
communities' library experiences ..................................................................... 97
Nadia Temmar
La dimension participative du Web 2.0 : un atout marketing
pour la bibliothèque de l’École Supérieure de Banque d'Alger ....................... 109
Rudolf Mumenthaler
Library Marketing 2.0: experiences of the ETH-Bibliothek
with social media ............................................................................................. 125

Section-V: International perspectives


Amadou Anta Samb
Web 2.0 tools and the marketing of libraries: the case of Africa ..................... 137
Moreno Barros
Brazilian librarians and Twitter ....................................................................... 147

Conclusion
Christie Koontz
Marketing in a Web 2.0 world: a conference perspective .................................. 157
Preface

The use of social networks for the marketing of libraries is a major issue for
professionals. With so many initiatives in all categories of libraries all over the
world, the IFLA Management & Marketing Section felt that time had come to
bring information professionals together to discuss the use and relevance of
Web 2.0 tools for marketing the 21st century library and information organiza-
tion.
This issue is central to the IFLA Management & Marketing Section, a
working group that investigates all issues related to the management and mar-
keting of library services, is a key forum of discussion and promotes good,
innovative practices.
This pre-conference, held in conjunction with the IFLA annual conference
in Gothenburg, did not focus on the technical issues but on the marketing ap-
plications and aspects of Web 2.0. It brought together theoretical and strategic
approaches and presented case studies covering a wide variety of library types
and continents.
With so many convincing examples of best marketing practices utilizing
Web 2.0 tools, the conference was a huge success, thanks to the efforts of so
many committed professionals:
Réjean Savard, professor, Université de Montréal (Canada) who initiated the
idea of this conference and chaired the Scientific Committee;
All members of the scientific committee who evaluated all submitted pa-
pers: Judith Broady-Preston, Aberystwyth University (UK), Dinesh K. Gupta,
Vardhaman Mahaveer Open University, Kota (India), Trine Kolderup Flaten,
Bergen Public Library (Norway), Christie Koontz, Florida State University
(USA), Àngels Massisimo, Universitat de Barcelona (Spain), Lena Olsson,
Stockholm University (Sweden), Marielle de Miribel, Mediadix (France),
Nadia Temmar, École Supérieure de Banque (Algeria), Christina Tovote,
Stockholm University (Sweden), Steffen Wawra, Universitätsbibliothek Pas-
sau (Germany);
Wilhelm Widmark, Library Director, Stockholm University Library who
kindly hosted the conference;
Eva Enarson, Chair, Local Organisation of the Satellite Meeting and Head
of Information and Public Relations, Stockholm University Library (Sweden)
and her team;
And all speakers who made this conference so exciting.
Raymond Bérard
Chair, IFLA Management & Marketing Section
Director of Agence bibliographique de l’enseignement supérieur (Montpellier,
France)
Préface

L'utilisation des réseaux sociaux pour le marketing des bibliothèques est deve-
nue un enjeu majeur pour les professionnels. Avec tant d'initiatives dans toutes
les catégories de bibliothèques partout dans le monde, la section Management
& Marketing de l’IFLA a estimé que le moment était venu de réunir les pro-
fessionnels de l’information pour discuter de l'utilisation et la pertinence des
outils Web 2.0 pour le marketing des bibliothèques du vingt et unième siècle.
Cette question est au cœur des réflexions de la section Management &
Marketing de l’IFLA qui réunit des professionnels du monde entier issus de
toutes les catégories de bibliothèques pour étudier les problématiques liées à la
gestion et au marketing des services de bibliothèque. Une section qui est un
forum de discussion et favorise la diffusion des pratiques innovantes.
Cette pré-conférence, organisée en lien avec la conférence annuelle de
l'IFLA à Göteborg, n'a pas traité des questions techniques du Web 2.0 mais de
ses applications au marketing : les approches théoriques et stratégiques ont été
privilégiées ainsi que des études de cas couvrant une grande variété de types
de bibliothèques de plusieurs continents.
Avec autant d'exemples convaincants de meilleures pratiques de marke-
ting s’appuyant sur les outils Web 2.0, cette conférence a atteint ses objectifs.
Son succès est du aux efforts de nombreux professionnels engagés que je tiens
à remercier sincèrement:
Réjean Savard, professeur, Université de Montréal (Canada) qui en a lancé
l’idée et a présidé le comité scientifique
Les membres du comité scientifique qui ont évalué les communications:
Judith Broady-Preston, Université d'Aberystwyth (Royaume-Uni), Dinesh K.
Gupta, Université Mahaveer Vardhaman Open, Kota (Inde), Trine Flaten
Kolderup, Bibliothèque publique de Bergen (Norvège), Christie Koontz,
Université d’Etat de Floride (USA), Àngels Massisimo, Université de
Barcelone (Espagne), Olsson Lena, Université de Stockholm (Suède), Marielle
de Miribel, Mediadix (France), Nadia Temmar, École Supérieure de Banque
(Algérie), Christina Tovoté, Université de Stockholm (Suède), Steffen Wawra,
Bibliothèque universitaire de Passau (Allemagne)
Wilhelm Widmark, Directeur de la Bibliothèque de l'Université de Stock-
holm qui a généreusement accueilli la conférence
x Préface

Eva Enarson, présidente du comité local d’organisation de la conférence,


responsable de l'information et des relations publiques, Bibliothèque de
l’Université de Stockholm, et toutes son équipe
Et tous les intervenants qui ont rendu cette conférence si passionnante.

Raymond Bérard
Président, de la section IFLA Management & Marketing
Directeur de l'Agence bibliographique de l'Enseignement Supérieur (Montpel-
lier, France)
Foreword

Marketing libraries and information services has been a topic of interest for
long time now. Many studies have demonstrated that it is an essential skill for
the library and information professionals. Further, with the application of Web
2.0, marketing is taking a newer face, today. Web 2.0 and social media tools
are transforming their marketing strategies by offering unlimited possibilities
for library and information services.
The traditional concept of marketing mix, i.e. 4 P’s or 5 P’s or even 7 P’s
is being challenged with greater possibilities of customer participation and
involvement in Web 2.0 and social media tools:
First, Promotion is not the same anymore because Web 2.0 tools are them-
selves strong promotional tools, where interactivity adds a completely new
dimension for marketers;
Second, Place is taking a new breath with Internet: the library is complete-
ly decentralized and virtual, which is changing the rules in defining the library
marketing strategy;
Third, Web 2.0 tools are making the library Product much more expanda-
ble: the library product is less and less traditional. Information is becoming
more powerful.
Four, the Personnel is taking even more importance in the success of the
library marketing strategy: the need for the appropriate expertise is more than
ever crucial;
Five, the Price is also affected by the Web 2.0 tools, since the value of in-
formation is becoming higher and customers are ready for the valuable infor-
mation. Library managers have to work hard because new possibilities offered
by Web 2.0 tools are putting a lot of pressure on the management because of
the high costs of technology.
Papers included in the proceedings are presenting different facets of appli-
cation and usage of marketing and Web 2.0. They also show that Web 2.0 is
an international phenomenon and such a trend has emerged even in developing
countries. We would like to thank all the authors who generously took time to
communicate their knowledge and feelings about this important topic. We are
sure that all the librarians around the planet will appreciate a lot their contribu-
tions to the debate which we think is only at its beginning. We also believe
that libraries will greatly be benefitted from these proceedings for more visi-
bility among communities.
xii Foreword

Thanks to everyone again, members of scientific committee, organizing


committee, session chairs, paper presenters, participants and colleagues at the
Stockholm University who made this satellite meeting so successful and
agreeable. It was a great venue!

Dinesh K. Gupta Réjean Savard


Vardhaman Mahaveer Open University, Kota Université de Montréal
Avant-propos

Le marketing des bibliothèques et des services d’information constitue un


sujet d’intérêt important depuis déjà plusieurs années. De nombreuses études
ont démontré qu’il s’agit là d’un outil essentiel pour les professionnels des
bibliothèques et de l’information. De plus, avec l’arrivée du Web 2.0, le mar-
keting acquiert une nouvelle dimension. Le Web 2.0 et les médias sociaux
transforment les stratégies marketing en offrant des possibilités illimitées aux
bibliothèques et services d’information.
Le concept traditionnel du marketing mix, c’est-à-dire l’idée des 4 ou 5 P,
ou même des 7 P, se voit maintenant mis au défi à cause des possibilités
accrues offertes par le Web 2.0 et les médias sociaux en matière de
participation des utilisateurs :
Premièrement, les communications et la publicité («Promotion» en
anglais) sont complètement transformées parce que les outils du Web 2.0
constituent eux-mêmes de forts éléments de communications et de publicité où
l’interactivité vient ajouter une dimension totalement nouvelle pour les
spécialistes du marketing;
Deuxièmement, la distribution («Place» en anglais) prend un nouvel envol
avec Internet : la bibliothèque est complètement décentralisée et se
«virtualise», ce qui vient changer les règles dans la définition de la stratégie
marketing;
Troisièmement, les outils du Web 2.0 rendent le «Produit bibliothèque»
plus élastique: la bibliothèque en tant que produit est de moins en moins
perçue comme traditionnelle.
Quatrièmement, le personnel prend de plus en plus d’importance dans le
succès de stratégie marketing de la bibliothèque : le besoin d’une expertise
appropriée est de plus en plus crucial;
Cinquièmement, le Prix est aussi affecté par les outils du Web 2.0, puisque
la valeur de l’information s’est accrue et que les clients sont prêts à payer pour
une information qui a de la valeur. Mais les gestionnaires de bibliothèques
doivent redoubler d’effort pour trouver les ressources de financement
nécessaires à cause des coûts élevés de la technologie.
Les articles inclus dans ces actes du colloque présentent différentes
facettes de l’application et de l’utilisation du marketing et du Web 2.0. Ils
démontrent également que le Web 2.0 est un phénomène international et que
celui-ci s’étend maintenant aux pays du Sud. Nous aimerions remercier
sincèrement tous les auteurs qui ont généreusement trouvé du temps pour
communiquer leurs connaissances et leurs sentiments à propos de cet
important sujet. Nous sommes convaincus que tous les bibliothécaires de la
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