TH Premium 5 RIC LI
TH Advanced 5 RIC LI
User Guide
Content
Welcome 4
Your hearing instruments 5
Instrument type 5
Getting to know your hearing instruments 6
Components and names 6
Controls 8
Hearing programs 9
Features 9
Daily use 10
Charging 10
Turning on and off 11
Switching to standby mode 12
Inserting and removing the hearing instruments 12
Adjusting the volume 16
Changing the hearing program 17
Further adjustments (optional) 17
Special listening situations 18
On the phone 18
Audio streaming with iPhone 19
Bluetooth 19
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Maintenance and care 20
Hearing instruments 20
Ear pieces 22
Professional maintenance 24
Important safety information 25
Further information 27
Safety information 27
Accessories 27
Operating, transport, and storage conditions 27
Disposal information 29
Symbols used in this document 29
Troubleshooting 30
Country-specific information 31
Service and warranty 35
3
Welcome
Thank you for choosing our hearing instruments to
accompany you through everyday life. Like anything new,
it may take you a little time to become familiar with them.
This guide, along with support from your Hearing Care
Professional, will help you understand the advantages
and greater quality of life your hearing instruments offer.
To receive the most benefit from your hearing
instruments, it is recommended that you wear them every
day, all day. This will help you get adjusted to them.
CAUTION
It is important to read this user guide and the safety
manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
Before using your hearing instruments for the first
time, fully charge them. Follow the instructions in
the charger's user guide.
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Your hearing instruments
This user guide describes optional features that
your hearing instruments may or may not have.
Ask your Hearing Care Professional to indicate the
features that are valid for your hearing instruments.
Instrument type
Your hearing instruments are a RIC (Receiver-in-Canal)
model. The receiver is placed within the ear canal and
connected to the instrument via a receiver cable. The
instruments are not intended for children under the age
of 3 years or persons with a developmental age of under
3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing instrument. This
enables easy charging with our inductive charger.
The wireless functionality enables advanced audiological
features and synchronization between your two hearing
instruments.
Your hearing instruments feature Bluetooth® low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with your
iPhone**.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by the legal manufacturer of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
** iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S.
and other countries.
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Getting to know your hearing instruments
It is recommended to familiarize yourself with your new
hearing instruments. With the instruments in your hand
try using the controls and note their location on the
instrument. This will make it easier for you to feel and
press the controls while wearing the hearing instruments.
If you have problems pressing the controls of your
hearing instruments while wearing them, you can
ask your Hearing Care Professional whether a
remote control or a smartphone app to control your
instruments is available.
Components and names
➊ Ear piece ➎ Rocker switch
(control, on/off switch)
➋ Receiver
➏ Side indicator
➌ Receiver cable (red = right ear,
blue = left ear)
➍ Microphone
and receiver connection
openings
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You can use the following standard ear pieces:
Standard ear pieces Size
Click Sleeve
(vented or closed)
Click Dome™ single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the standard ear pieces. Read
more in section "Maintenance and care".
Custom-made ear pieces
Custom shell
Click Mold™
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Controls
With the rocker switch you can, for example, switch
hearing programs. The Hearing Care Professional has
programmed your desired functions to the rocker switch.
Rocker switch function L R
Press briefly:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for more than 3 seconds:
Turn on/off
L = Left, R = Right
You can also use a remote control to change
hearing programs and adjust the volume of your
hearing instruments. With our smartphone app you
have even more control options.
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Hearing programs
1
2
3
4
5
6
Read more in section "Changing the hearing program".
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
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Daily use
To assure comfortable and easy use of your hearing
instruments they are equipped with an onbard control
element. In addition we offer an app for Android as well
as iPhones which makes handling your devices even
easier. Contact your Hearing Care Professional for
downloading and installing the smartphone app.
Charging
Place your hearing instruments in the charger.
X Follow the instructions in the
charger's user guide.
You can also find useful
tips for charging in
the charger's user guide.
Low power indication
You will hear an alert signal
to indicate the power cell is
running low. The signal will be
repeated every 20 minutes. Depending on the usage
of your hearing instruments, you have approximately
1.5 hours to charge your hearing instruments before they
stop working.
Note that the power cell runtime is reduced if too many
features are used simultaneously.
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Turning on and off
You have the following options to turn your hearing
instruments on or off.
Via charger:
X Turning on: Take the instruments out of the charger.
The startup melody is played in your hearing
instruments. The default volume and hearing program
are set.
X Turning off: Place the hearing instruments in the
charger.
Note that the charger must be connected to the power
supply. For details refer to the charger's user guide.
Via rocker switch:
X Turning on: Press and hold the lower
part of the rocker switch until the
startup melody starts to play. Release
the rocker switch while the melody is
playing.
The default volume and hearing
program are set.
X Turning off: Press and hold upper
or lower part of the rocker switch
for several seconds. A power down
melody is played.
See also the tips for charging in the charger's user guide.
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Switching to standby mode
Via remote control or smartphone app, you can switch
your hearing instruments to standby mode. This mutes
the hearing instruments. When you leave standby mode,
the previously used volume and hearing program are
set.
Note:
● In standby mode, the hearing instruments are not
turned off completely. They draw some power.
Therefore we recommend to use standby mode only
for a short period of time.
● If you want to leave standby mode, but the remote
control or app is not at hand: Turn your hearing
instruments off and on again (via rocker switch or
by shortly placing them in the charger until one or
more orange LEDs light up). In this case, the default
volume and hearing program are set.
Inserting and removing the hearing instruments
Your hearing instruments have been fine-tuned for your
right and left ear. Colored markers
indicate the side:
● red marker = right ear
● blue marker = left ear
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Inserting a hearing instrument:
X For Click Sleeves, take care that the bend of the
Click Sleeve is in line with the bend of the receiver
cable.
Correct:
Incorrect:
X Hold the receiver cable at the bend closer to the
ear piece.
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X Carefully push the ear piece in
the ear canal ➊.
X Twist it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
X Lift the hearing instrument and
slide it over the top of your
ear ➋.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply
into the ear.
● It may be helpful to insert the right hearing
instrument with the right hand and the left
hearing instrument with the left hand.
● If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and eases
insertion of the ear piece.
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The optional retention strand helps to securely retain the
ear piece in your ear. To position the retention strand:
X Bend the retention strand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
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Removing a hearing instrument:
X Lift the hearing instrument and
slide it over the top of your
ear ➊.
X If your hearing instrument is
equipped with a custom shell
or a Click Mold, remove it by
pulling the small removal cord
toward the back of your head.
X For all other ear pieces: Grip the receiver in the
ear canal with two fingers and pull it carefully out ➋.
Do not pull the receiver cable.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in
your ear when removing the hearing instrument.
If this happens, have the ear piece removed by
a medical professional.
Clean and dry your hearing instruments after usage.
Read more in section "Maintenance and care".
Adjusting the volume
Your hearing instruments automatically adjust the volume
to the listening situation.
X If you prefer manual volume adjustment, press the
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upper part of the rocker switch to increase the volume
or press the lower part to decrease the volume.
Refer to section "Controls" for the setting of your
rocker switch.
An optional signal can indicate the volume change. Once
the maximum or minimum volume has been reached, you
may hear an optional signal tone.
Changing the hearing program
Depending on the listening situation, your hearing
instruments automatically adjust their sound.
Your hearing instruments may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the program
change.
X To change the hearing program, press the rocker
switch briefly.
Refer to section "Controls" for the setting of the rocker
switch. Refer to section "Hearing programs" for a list of
your hearing programs.
The default volume is applied.
Further adjustments (optional)
You can also use the hearing instrument controls to
change other features, for example, the level of the
tinnitus therapy signal.
Refer to section "Controls" for the setting of your controls.
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Special listening situations
On the phone
When you are on the phone, hold
the telephone receiver slightly above
your ear. The hearing instrument and
telephone receiver have to be aligned.
Turn the receiver slightly so that the ear
is not completely covered.
Telephone program
You may prefer a certain volume when using the phone.
Ask your Hearing Care Professional to configure a
telephone program.
X Switch to the telephone program whenever you are on
the phone.
If a telephone program is configured for your hearing
instruments, it is listed in section "Hearing programs".
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Audio streaming with iPhone
Your hearing instruments are Made for iPhone hearing
instruments. This means you can get phone calls and
listen to music from your iPhone directly into your hearing
instruments.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Professional.
Bluetooth
Your hearing instrument is equipped with Bluetooth
wireless technology to enable audio streaming from
mobile phones or other compatible devices.
In an airplane, the use of Bluetooth functionality may
be restricted, especially during take-off and landing. If
this is the case, you can switch off Bluetooth wireless
technology in your hearing instruments via the
smartphone app.
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Maintenance and care
To prevent damage it is important that you take care of
your hearing instruments and follow a few basic rules,
which will soon become a part of your daily routine.
Hearing instruments
Cleaning
Your hearing instruments have a protective coating.
However, if not cleaned regularly you may damage the
hearing instruments or cause personal injury.
X Clean your hearing instruments daily with a soft, dry
tissue.
X Never use running water or immerse the
devices in water.
X Never apply pressure while cleaning.
X Ask your Hearing Care Professional for recommended
cleaning products, special care sets, or more
information on how to keep your hearing instruments
in good condition.
Drying
Your charger dries the hearing instruments while
charging. You can also use conventional products to
dry your hearing instruments. Ask your Hearing Care
Professional for recommended drying products and
for individual instructions on when to dry your hearing
instruments.
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Storage
● Short-term storage (up to several days): Turn off your
hearing instruments via the rocker switch or place
them in the powered charger.
The charger must be connected to the power supply.
If the charger is not connected to power supply and
you place your hearing instruments in the charger, the
hearing instruments are not turned off.
Note that when you turn off the hearing instruments
via a remote control or smartphone app, the hearing
instruments are not turned off completely. They are in
standby‑mode and still draw some power.
● Long-term storage (weeks, months, ...): First, fully
charge your hearing instruments. Turn them off via
the rocker switch before storing them. We recommend
using drying products while storing the hearing
instruments.
At 6 month intervals you will have to charge the
hearing instruments to avoid an unrecoverable
deep‑discharge of the power cell. Deep‑discharged
power cells cannot be charged anymore and they
have to be replaced. We recommend recharging more
frequently than 6 month intervals.
Observe the storage conditions in section
"Operating, transport and storage conditions".
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Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
This may affect sound quality. Clean the ear pieces daily.
For all types of ear pieces:
X Clean the
ear piece right
after removal
with a soft and
dry tissue.
This prevents
that cerumen
becomes dry
and hard.
For Click Domes or Click Sleeves:
X Squeeze the tip of the ear piece.
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Exchanging
Exchange standard ear pieces approximately every
three months. Replace them sooner if you notice
cracks or other changes. The procedure for exchanging
standard ear pieces depends on the type of ear piece.
In section "Components and names", your Hearing Care
Professional has marked your type of ear piece.
Exchanging Click Domes
X To remove the old Click Dome, follow the instructions
on the packaging of the Click Domes. Be careful not to
pull the receiver cable.
X Take particular care that
the new Click Dome clicks
noticeable in place.
X Check the firm fit of the new
Click Dome.
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Exchanging Click Sleeves
X Turn the Click Sleeve inside
out.
X Grasp the Click Sleeve and
the receiver (not the receiver
cable) with your fingers and
pull the Click Sleeve off.
X Take particular care that
the new Click Sleeve clicks
noticeably in place.
Professional maintenance
Your Hearing Care Professional can perform a thorough
professional cleaning and maintenance.
Custom-made ear pieces and wax filters should
be exchanged as needed by your Hearing Care
Professional.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for
support.
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Important safety information
This section contains important safety information
regarding the power cell. For more safety information,
refer to the safety manual supplied with the hearing
instruments.
WARNING
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing instrument.
Incorrect use of the power cell or the hearing
instrument can cause the power cell to burst.
Risk of injury, chemical hazard, fire or explosion!
X Follow the safety instructions for power cells in
this section.
X Observe the operating conditions. Refer to
section “Operating, transport and storage
conditions”.
X Pay special attention to protect your hearing
instruments from extreme heat (e.g. fire,
microwave oven, inductive oven or other
high‑induction fields) and sunlight. Do not crush,
short-circuit, inicinerate or heat power cells or
the hearing instrument above 100 °C (212 °F).
X Charge your hearing instruments only with
the approved charger. Ask your Hearing Care
Professional for support.
X Do not disassemble the power cell.
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WARNING
Incorrect use of the power cell or the hearing
instrument can cause the power cell to burst.
Risk of injury, chemical hazard, fire or explosion!
Replacement and repair have to be performed by
Service Center only. Therefore:
X Do not repair or replace the power cell yourself.
X Do not use the hearing instruments when
their performance after charging reduces
considerably.
X In the unlikely event of a power cell leaking,
bursting or exploding:
● Keep away all flammable materials.
● If the electrolyte comes into contact with
the skin, eyes or other parts of body, flush
immediately with water. Consult a physician for
medical advice.
In any of the above cases, return your hearing
instruments to the Hearing Care Professional.
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Further information
Safety information
For more safety information, refer to the safety manual
supplied with the device.
Accessories
You can use the smartphone app for convenient remote
control of your hearing instruments. The app also allows
you to deactivate signal tones, to create individual sound
profiles and many more functions.
You can also use a remote control.
Consult your Hearing Care Professional for further
information.
Operating, transport, and storage conditions
The hearing instruments operate in the following
environmental conditions (also valid in between uses):
Operating Discharging Charging
conditions
Temperature 0 to 45 °C 10 to 30 °C
(32 to 113 °F) (50 to 86 °F)
Relative humidity 5 to 93 % 5 to 93 %
Atmospheric 700 to 1060 hPa 700 to 1060 hPa
pressure
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During extended periods of transport and storage, please
observe the following conditions:
Storage Transport
Temperature 10 to 25 °C -20 to 60 °C
(recommended) (50 to 77 °F) (-4 to 140 °F)
Temperature 0 to 40 °C -20 to 60 °C
(maximum range) (32 to 104 °F) (-4 to 140 °F)
Relative humidity 20 to 80 % 5 to 90 %
(recommended)
Relative humidity 10 to 80 % 5 to 90 %
(maximum range)
Atmospheric 700 to 1060 hPa 700 to 1060 hPa
pressure
Note that you have to charge the hearing instruments
at least every 6 months. We recommend to charge the
hearing instruments every 3 months. For details refer to
section "Maintenance and care".
For other parts, such as the charger, other conditions
may apply.
WARNING
Risk of injury, fire or explosion during shipment.
X Ship power cells or hearing instruments
according to local regulations.
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Disposal information
X To avoid environmental pollution, do not throw
power cells or hearing instruments into household
trash.
X Recycle or dispose of power cells or hearing
instruments according to local regulations.
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
"Made for iPhone", "Made for iPad",
and "Made for iPod" mean that an electronic accessory
has been designed to connect specifically to iPhone,
iPad, or iPod, respectively, and has been certified by the
developer to meet Apple performance standards. Apple
is not responsible for the operation of this device or its
compliance with safety and regulatory standards. Please
note that the use of this accessory with iPhone, iPad, or
iPod may affect wireless performance.
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Troubleshooting
Problem and possible solutions
Sound is weak.
● Increase the volume.
● Charge the hearing instrument.
● Clean or exchange the ear piece.
Hearing instrument emits whistling sounds.
● Reinsert the ear piece until it fits securely.
● Decrease the volume.
● Clean or exchange the ear piece.
Sound is distorted.
● Decrease the volume.
● Charge the hearing instrument.
● Clean or exchange the ear piece.
Hearing instrument emits signal tones.
● Charge the hearing instrument.
Hearing instrument does not work.
● Turn the hearing instrument on.
● Charge the hearing instrument. Observe also the
status LEDs on the charger.
Consult your Hearing Care Professional if you encounter
further problems.
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Country-specific information
USA and Canada
Certification information for hearing instruments with
wireless functionality:
TH Premium 5 RIC LI, TH Advanced 5 RIC LI
● HVIN: RFM002
● Contains FCC ID: SGI-RFM002
● Contains IC: 267AB-RFM002
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Service and warranty
Serial numbers Instrument Receiver unit
Left:
Right:
Service dates
1: 4:
2: 5:
3: 6:
Warranty
Date of purchase:
Warranty period in months:
Your Hearing Care Professional
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Manufactured for:
TruHearing Inc.
12936 S. Frontrunner Blvd
Draper, UT 84020
United States
Document No. 04200-99T01-7600 EN
Order/Item No. 109 818 07
Master Rev01, 03.2020
© 03.2020, TruHearing Inc. All rights reserved.
www.truhearing.com
