Handling check In By Porter

Porter : Good morning Welcome to Education Hotel May I Help you please

Guest : Good morning check in please

Porter : How was your flight Sir / Ms

Guest : Good thank

Porter : How many luggage do you have and may I see your Luggage please

Guest : I Have one luggage

Porter : Ok sir your Luggage is good condition and follow Me to reception for check in

Guest : Yes please

Porter : This is our reception for check In

Guest at Reception for Check in’ ( Check in process )

Reception : Good morning welcome to Bali Insani Hotel may I assist you ?

Guest : I want to check in ,have you any room available

Reception : Certainly ,have you any resave already

Guest : No yet I just Arrival .I don’t have any reserve yet to your hotel, do you have deluxe room available

And how much for one night

Reception : Just a moment please let me see first ,Well we are still have room available for :deluxe room is

Rp. 1200.000 ,Superior room Rp.1000.000 and .Suite Room is Rp.1.500.000 all the room is net price

Including breakfast for two person .

Guest : Is there any discount for your room price

Reception : Sorry there is no any discount for the room price the room including net and breakfast for two Person

Guest : That fine I will take it for two night stay what is your room facilities if I book for deluxe room

Reception : Well for the room have you book is : Air conditioner ,TV flat with free international and local cannel

Al safe by personal password code ,hot and cool shower bath tub ,Room service ,IDD call ,Private

Balcony, Well may I borrow your passport please

Reception : Thank you ,Mr ……….could you fill in the registration form and your sign have sit down I will call the

The bar for welcome drink

Guest : OK thank

Reception : Mr……Come in please ,have you finish to fill in your registration

Guest : Yes please thank

Reception : You are welcome Mr…. ,this is your passport ,and the totally of your payment for the room charge …

Two night stay is Rp 2.000.000 ,how do you settler for the room charge

Guest : By cash it Rp 2.000.000 please

Reception : Thank you Mr…. this is your room key card no 1234 deluxe room ,location at first floor facing to garden

And beach view ,It is your Breakfast voucher for two person at Padma restaurant starting 06 :00n until

10:30 please present this voucher to our staff ,it is our guest card to full security during your stay ,

If you need to keep key and pick up key at our reception and sign the bill at our bar/restaurant and

Also if you need the towel at pool counter please show the card to our staff, it is your cash receive

For pool open 07:00 until 07 :00 Pm and SPA ,Sauna from 09-00 until 10 :00 Pm to night we have

Special entertainment at pool side area ,Balinese dace and sea food BBQ if you want to joint please

Come to restaurant /or reception to booking. Is there any thing else Mr…

Guest : No Thank you for your confirmation

Reception : You welcome Mr…..Have nice stay I will call the porter for escort to your room

Reception Call Porter

Porter : Good Morning porter ,,,your name ….may I help you please

Reception : Good morning please escort Mr…. check in to room # ……..( No )

Porter :Ok thank’

Reception : You are welcome

Reception : Mr ……this is ………………..our porter will escort to your room for check in

Guest : Thanks

Porter : Good Morning Mr…………are you ready go to your room ,

Guest : yes please ,where is the room location

Porter : Follow Me please your room location at first floor facing to beach view ,, well that is your swimming

Poll will starting open from 06 am until 7 Pm, That is your restaurant for breakfast and that is your

Bar and SPA and sauna.. This is your Room location # …….deluxe room may I borrow your Key please

Guest : Yes ok ,,,

Porter : Thank you Mr……

Porter knocking the Door for 3 time to aces entering Guest Room

Porter : Knocking door 3 time ….Good morning porter please ( 3 time )

( porter masuk dulu liat kamar dan kamar siap untuk di masuki oleh tamu )

Mr…….Come in Please

Guest : It ok thank

Porter :( Porter Bawa barang tamu masuk taruh barang tamu di luggage Rack lalu menjelaskan pasilitas kamar )

Excuse me Mr….I will explains the room facilities starting from : This is your Switch electric lamp for your

Light on and off ,it your telephone information ,it your remote control TV international and local cannel

It is your remote air conditioner for up/down temperature ,this is your copy ,tea, ,and copy maker with

Complimentary ,it is your room service menu if you like to order please dial no 1 our room service

It is your dressing table ,,well this your ward drove hanger, Safe deposit Box with 4 digit number for

Your password ,your mini bar and bill ,,this is your bath room switch on off ,this your amenities ,

Shampoo ,conditioner ,foam bath ,tooth brush ,soap ,face towel, bath towel ,hand towel and bath mat

This is your toilet bold placer and water tap hot cold shower for bath tub..

Guest : oh is really nice bath room..

Our reception ,have good day thank you

Guest : you are well come …