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Siemens Remote Service

SP

Software
System

Installation of SRS

08380490
08080017
06601970
05756130
05756122

© Siemens AG 2003
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.

Print No.: SP00-000.816.02.04.02 English

Replaces: SP00-000.816.02.03.02 Doc. Gen. Date: 03.06
2 Revision / Disclaimer
1Revision / Disclaimer

Document revision level

The document corresponds to the version/revision level effective at the time of system
delivery. Revisions to hardcopy documentation are not automatically distributed.
Please contact your local Siemens office to order current revision levels.

Disclaimer
The installation and service of equipment described herein is to be performed by qualified
personnel who are employed by Siemens or one of its affiliates or who are otherwise
authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.

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03.06 CS SD 24 Medical Solutions
Table of Contents 3
1- 0Table of Contents

1 _______ SRS - Document description ______________________________________ 5

Document description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General and product-specific safety hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Screenshots & graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 _______ SRS server concept _____________________________________________ 6

The SRS server concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

SRS access server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System management servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
SRS portal access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 _______ SRS - Router ___________________________________________________ 7

SRS router information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Router connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
VPN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Router hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Router administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4 _______ SRS router in a network __________________________________________ 9

Basic network situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

General modality SRS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The modality and the hospital SRS router are in the same subnet. . . . . . . . . . . . . . 11
The modality and hospital SRS router are not in the same subnet. . . . . . . . . . . . . . 12

5 _______ SRS - configuration, syngo-based systems _________________________ 13

syngo-based basic modality configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1. Enter the modality (syngo system) in the SRS database . . . . . . . . . . . . . . . . . . . 13
2. Router configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3. Enable remote access of the modality (syngo system). . . . . . . . . . . . . . . . . . . . . 13
4. General modality (syngo system) SRS configuration . . . . . . . . . . . . . . . . . . . . . . 14
5. Connectivity test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
6. Enter country code and customer ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
7. Configure FTP transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
8. Check FTP transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
9. Autoreport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
10. Knowledge base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6 _______ SRS - VPN ____________________________________________________ 28

Configuration of VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

7 _______ SRS configuration of FLC-based systems __________________________ 29

FLC-based basic modality configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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4 Table of Contents

1. Enter the modality (syngo system) in the SRS database . . . . . . . . . . . . . . . . . . . 29

2. Router configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3. Enter the customer data in the XCS-SSW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4. General modality SRS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5. Connectivity test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
6. Configure FTP transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
7. Enable remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8. Autoreport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
9. System management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

8 _______ Troubleshooting________________________________________________ 38

Troubleshooting the router connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

1. IP connection to the SRS server fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. FTP transfer fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3. Access to CS knowledge base fails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

9 _______ Changes to previous version _____________________________________ 42

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SRS - Document description 5
2-
Document description
1SRS - Document description

This document describes where information can be obtained and where an active config-
uration has to be performed for Siemens Remote Service on syngo and Fluorospot Com-
pact systems.

General and product-specific safety hints 0

Follow the guidelines of general and product-specific safety information when performing
maintenance and service work.

Screenshots & graphics 0

Screenshots and graphics within this document are only examples.

Not all configurable combinations and variants are described in this document.
This document describes the principle and the most common configuration.

Additional information 0

For more information about Siemens Remote Service, the router, and the SRS server
concept, refer to "SRS Connectivity Toolkit" on the CS homepage http://cs.med.sie-
mens.de.

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6 SRS server concept
3-
The SRS server concept
2 SRS server concept

SRS access server 0

Three worldwide access servers make your system accessible to Siemens Remote Ser-
vice.

Global zone / location Server name IP address SRS database

Europe (Fürth) lux09505 194.138.39.18 srs-portal1
America (Newark) SRSACC1 129.73.116.92 srs-podb1
Asia (Singapore) sgpt806x 194.138.243.178 srs-portal1

System management servers 0

System management servers are located in the SRS server environment in Europe, Asia
and America. Systems report to these servers with statistical quality data and escalate
cases involving severe malfunction of the SP system.

Time zone I (Europe, II (America) III (Asia, Austra-

Africa) lia)
HP Openview lux09330, SRSMON1, SGPT3179XH,
194.138.39.19 129.73.116.91 194.138.243.179
CA SW distribution FTHW9MVA, SRSSQL03, SGPT3182H,
server 194.138.39.22 129.73.116.94 194.138.243.182

In many countries, the SP system currently has to dial out internationally to contact the
server, e.g., for auto-reporting or system management reporting. For this reason, toll-free
numbers for accessing the servers have been established.

SRS portal access 0

A personal account is required on the SRS portal to access data and to connect to sys-
tems. For accounts, contact your service center.

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SRS - Router 7
4-
SRS router information
3 SRS - Router

SP products are only designed for a router or VPN (Virtual Private Network) connection.

Router connection 0

The phone line must be a direct analog or ISDN line (not a switchboard). The phone
extension should allow international dial-in and dial-out calls to support the new SRS
server concept.

VPN 0

SRS over a VPN connection (Internet) requires a static IP address for the customer's end
point.

Network 0

An appropriate IP network address range within the customer LAN is required to connect
the router/VPN to the modality.

Router hardware 0

A current router hardware list and order form are available in the intranet under SRS Con-
nectivity Toolkit (http://cs.med.siemens.de).
To connect to an analog router, a country-specific modem is necessary. For detailed infor-
mation, refer to the SRS Planning Guide, SRS Connectivity Toolkit (http://cs.med.sie-
mens.de).

Router administration 0

The router is administered either by the customer (COA) or Siemens (SOA).

1. Customer-owned access (COA)

The router has to be compatible with the Cisco router used in the SRS server
environment.
Fill out the SRS checklist with the customer-specific data. The SRS Help Desk (CHS IN)
will contact the customer and arrange a router configuration. After completion, a
confirmation mail is forwarded to the person noted on the SRS checklist.
The SRS checklist is available via INTRANET: CS homepage
(http://cs.med.siemens.de/SRSToolkit.

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8 SRS - Router

2. Siemens-owned access (SOA)

We use Cisco routers exclusively. Model type 800 for up to approx. 5 nodes or model
type 1600, if more nodes are to be connected.
Currently, router configuration is performed by the SRS Help Desk (CHS IN, Customer
Health Service Imaging Network).
All routers delivered from the parts delivery department (CSML) are pre-configured.
This means once hardware installation is completed, the SRS Help Desk (CHS IN) can
access the router remotely and perform the final configuration.
To have the final configuration performed, fill out the SRS checklist with the
customer-specific data and send it to the address on the checklist. After completion, a
confirmation mail is forwarded to the person noted on the SRS checklist.
The SRS checklist is available on the intranet: CS homepage, SRS Connectivity
Toolkit, (http://cs.med.siemens.de).

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SRS router in a network 9
5-
Basic network situations
4SRS router in a network

Guidelines for configuring SRS router access in the modality.

There are two possible router locations at the customer site:

1. The modality and the hospital SRS router are in the same subnet area.
Refer to paragraph.

Fig. 1: Modality and hospital SRS router in the same subnet

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10 SRS router in a network

2. The modality is on a different subnet area than the hospital SRS router.
The hospital network administrator configures the default gateway (example
192.168.170.1 to access the SRS access server in Fürth (Germany)).

Fig. 2: Modality and hospital SRS router not in the same subnet

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SRS router in a network 11

General modality SRS configuration 0

The modality and the hospital SRS router are in the same subnet 0

For configuration, the hospital network administrator does not have to be involved.

NOTE The default gateway functionality under NT (TCP/IP gateways)

works only for a single gateway IP address. This means only one
IP address should be entered under TCP/IP gateways.
Normally, the default gateway is already occupied by the custom-
er’s network environment; the routing from the syngo system to
the SRS router is established via a static route.
Warning: The static route is not saved by a configuration backup.
The static route has to be entered again after software installation.

Enter a static route by using a command to the operating system.

• Open a command interpreter such as "cmd.exe" ( FLC-based) or "Escape to OS" (syn-
go-based).
• Enter the static route to the corresponding SRS server as displayed below (SRS server
Fürth/Newark/Singapore) in the parameter line.

Com- IP and netmask of SRS server SRS Router IP permanent

mand address
route add 194. 138. 39. 0 mask 255. 255. 255. 0 157 163 200 232 -p

SRS Server Fürth: route add 194.138.39.0 mask 255.255.255.0 157.163.200.232 -p

SRS Server Newark: route add 129.73.116.0 mask 255.255.255.0 157.163.200.232 -p
SRS Server Singapore: route add 194.138.243.0 mask 255.255.255.0 157.163.200.232 -p

Explanation:
The syngo system 157.163.200.222 uses the static route to the hospital SRS router
157.163.200.232 to reach the SRS access server 194.138.39.0 (Fürth, Timezone I) with-
out using the local gateway. The -p stands for permanent route.

NOTE Alternative: Configure the hospital SRS router as the default gate-
way under TCP/IP LAN gateways if the customer is not using a de-
fault gateway.

• In order to save the data, write down the line showing the route to the SRS target server

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12 SRS router in a network

• Perform a connectivity test as described in the "Troubleshooting" section of this docu-

ment.

The modality and hospital SRS router are not in the same subnet 0

The hospital network administrator has to configure the default gateway for connectivity to
the SRS access server. This is done in conjunction with the SRS Help Desk (CHS IN,
Customer Health Service Imaging Network)

NOTE Only one gateway entry can be defined. Therefore, this procedure
applies to customers with only one default gateway used with the
syngo system.

• Enter the default gateway IP address for the local TCP/IP LAN parameter via "Network
connection" (FLC-based) or Configuration/TCP/IP LAN (syngo-based).
• Perform a connectivity test as described in the "Troubleshooting" section of this docu-
ment.

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SRS - configuration, syngo-based systems 13
6-
syngo-based basic modality configuration
5SRS - configuration, syngo-based systems

Guidelines for modality configuration

1. The modality (syngo system) has to be entered in SRS Help Desk

the SRS database
2. SRS router configuration SRS Help Desk or customer
administrator
3. Enable remote access of the modality (syngo sys-Customer Support Engineer
tem)
4. General modality (syngo system) SRS configura- Customer Support Engineer
tion
5. SRS connectivity test Customer Support Engineer
6 Enter country code and customer ID Customer Support Engineer
7. Configure FTP transfer Customer Support Engineer
8. Check FTP transfer Customer Support Engineer
9. Autoreport Customer Support Engineer
10. Knowledge base Customer Support Engineer

1. Enter the modality (syngo system) in the SRS database 0

The modality (syngo system) is entered in the SRS database during router configuration
by the SRS Help Desk (CHS IN Customer Health Service Imaging Network) or the
responsible person in the country. The basis for the entry is the SRS checklist (R=refer to
the SRS Connectivity Toolkit on the intranet, http://cs.med.siemens.de/SRSToolkit)

2. Router configuration 0

The router is configured by the Siemens SRS Help Desk (CHS IN) or, if a customer router
exists, by the customer in conjunction with the Siemens SRS Help Desk (CHS IN). The
basis for the entry is the SRS checklist (refer to the SRS Connectivity Toolkit on the intra-
net, http://cs.med.siemens.de/SRSToolkit).

3. Enable remote access of the modality (syngo system) 0

The Siemens remote access mode setting is not covered by the Backup & Restore func-
tion. After SW installation, the Siemens remote access mode has to be selected. For
syngo-based systems, select Options/Service/Remote service.

NOTE Depending on your syngo version and the system language, the
service options may differ slightly.
• Options/Remote service
• Options/Service/Remote service
• Options/Remote service
• Options/Service/Remote service

• Enable remote access

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14 SRS - configuration, syngo-based systems

Fig. 3: Remote access mode

After consulting with the customer, enable the agreed-upon mode, e.g., Limited Access
Permanent.

Full Access The customer cannot work further;

includes additional rights for several
test tools by remote.
Limited Access Permanent The customer can work further; limited
rights for test tools; permanent remote
access possible
Limited Access The customer can work further; limited
rights for test tools; remote access pos-
sible for a certain time as configured
under Properties (default, e.g. 2 hours)
No Access No remote access possible

4. General modality (syngo system) SRS configuration 0

Two network types may exist at the customer site:

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SRS - configuration, syngo-based systems 15

1. The modality and the hospital SRS router are in the same subnet area.
Refer to paragraph 4.1

Fig. 4: Modality and hospital SRS router in the same subnet

2. The modality is on a different subnet area than the hospital SRS router.
Refer to paragraph 4.2
The hospital network administrator configures the default gateway 192.168.170.1 to
access the SRS access server in Fürth (Germany).

Fig. 5: Modality and hospital SRS router not in the same subnet

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16 SRS - configuration, syngo-based systems

4.1 The modality and the hospital SRS router are in the same subnet
For configuration, the hospital network administrator does not have to be involved.

NOTE The default gateway functionality under NT (TCP/IP gateways)

works only for a single gateway IP address. This means only one
IP address should be entered under TCP/IP gateways.
Normally, the default gateway is already occupied by the custom-
er’s network environment; the routing from the syngo system to
the SRS router is established via a static route.
Warning: The static route is not saved by a configuration backup.
The static route has to be entered again after software installation.

Enter a static route by using a command to the operating system.

• Select “Utilities” from the service software local service home menu.
• Select “Escape to OS” in the navigation frame under "Source".
• Select “NT command interpreter” from the command line.
• Enter the static route to the corresponding SRS server as displayed below (SRS server
Fürth/Newark/Singapore) in the parameter line.

Com- IP and netmask of SRS server SRS Router IP permanent

mand address
route add 194. 138. 39. 0 mask 255. 255. 255. 0 157 163 200 232 -p

SRS Server Fürth: route add 194.138.39.0 mask 255.255.255.0 157.163.200.232 -p

SRS Server Newark: route add 129.73.116.0 mask 255.255.255.0 157.163.200.232 -p
SRS Server Singapore: route add 194.138.243.0 mask 255.255.255.0 157.163.200.232 -p

Explanation:
The syngo system 157.163.200.222 uses the static route to the hospital SRS router
157.163.200.232 to reach the SRS access server 194.138.39.0 (Fürth, Timezone I) with-
out using the local gateway. The -p stands for permanent route.

NOTE Alternative: Configure the hospital SRS router as the default gate-
way under TCP/IP LAN gateways if the customer is not using a de-
fault gateway.

• In order to save the data, write down the line showing the route to the SRS target server
• Perform the connectivity test described in section 5 of this chapter, SRS - configuration

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SRS - configuration, syngo-based systems 17

4.2 The modality and hospital SRS router are not in the same subnet
The hospital network administrator has to configure the default gateway for the connec-
tivity to the SRS access server. This is done in conjunction with the SRS Help Desk (CHS
IN, Customer Health Service Imaging Network)

NOTE Only one gateway entry can be defined. Therefore, this procedure
applies to customers with only one default gateway used with the
syngo system.

• Under Local service/Configuration/Local host, select TCP/IP LAN.

• Under "Gateways", enter the gateway IP address.
• Perform the connectivity test in section 5 of this chapter, SRS configuration

Fig. 6: Gateway
• Click "Save" and "Home" and accept the reboot.

5. Connectivity test 0

Check the connectivity from the modality to the SRS access server.
Procedure:
• Enable the remote access mode for "Limited Access" or "Limited Access Permanent".
• Select "Utilities" from Service software/Local service/Home menu.

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18 SRS - configuration, syngo-based systems

• Select "Escape to OS" in the navigation frame under "Source".

• Select the "NT command interpreter" under "Command".
• Enter the following bold parameters, depending on the modalities of the access server
configuration:

Time zone I (Europe, Africa) tracert 194.138.39.18 Trace route to the Fürth extranet
Time zone II (America) tracert 129.73.116.92 Trace route to the Newark extranet
Time zone III (Asia, Australia) tracert 194.138.243.178 Trace route to the Singapore extranet

NOTE A telephone line may need some time to establish the connection.
As a result, the tracert program may time out and output "Destina-
tion host is unreachable" or "Request time-out". Repeat the tracert
command and check the connection again.

Example for time zone I, SRS server Fürth

Fig. 7: tracert ok
The tracert 194.138.39.18 command performs a connection test to the SRS server in the
Fürth extranet. All gateways used between the syngo system and the SRS router are
listed. In our example, gateway 157.163.200.223 is used to connect the SP syngo system
with the SRS router in Fürth.
What to do if the tracert command times out:

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SRS - configuration, syngo-based systems 19

Fig. 8: tracert not ok

If the Fürth/Newark/Singapore extranet cannot be reached after several retries, refer to
the SRS troubleshooting section or contact headquarters and/or the network administrator
of the hospital.

6. Enter country code and customer ID 0

In some cases remote service uses data for the country code and customer ID.
Under Local service/Configuration/Site info, enter the following data:
• Country code "DE=Germany"
• Customer ID, 7 digits of the local customer ID
• Click "Save".

7. Configure FTP transfer 0

6.1. Configuration of the SRS target (host) used for FTP service
• Go to local service.
• Select "Configuration".
• On the configuration navigation page, select "FTP".

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20 SRS - configuration, syngo-based systems

Fig. 9: FTP host

• Define the new host name: For Europe: lux09505

For America: SRSACC1
For Asia: sgpt806x

• Enter the appropriate IP Global zone Host IP address

address.

For Europe: lux09505 194.138.39.18

For America: SRSACC1 129.73.116.92
For Asia: sgpt806x 194.138.243.178

• Select "Connected by LAN".

• Click "Save".

6.2. Definition of FTP target

• Select "Configuration/FTP" in local service.
• Check the SRS target (refer to section 6.1, Configuration of SRS target).

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• Click ">" to proceed to page 2 of Configuration/FTP.

Fig. 10: FTP account

• Define a new logical name: -> "SRS_FTP"
• Select FTP host selection via the host target as previously configured (see table below)

Global zone Host IP address

For Europe: lux09505 194.138.39.18
For America: SRSACC1 129.73.116.92
For Asia: sgpt806x 194.138.243.178

• In the "FTP user" field, enter: rdiagftp

• In the "Password" field, enter: siemens
• Confirm the password in line two.
• Click "Save".

8. Check FTP transfer 0

7.1 Create a test file to check FTP transfer

To check the FTP service, create a file for transfer.
• Log in to local service or remote service.
• Click "Event Log".

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• Select "Severity": All

• Select "Facility": Service
• Accept the current time range (date).
• In the "Extract" field, enter a file name for the event log file, e.g.:
"ut1005_21_03_2003.txt"
(ut= rdiag prefix of product, system serial number 1005 and date 21 mar 2003)
• Select "Go".
¹ The ut1005_21_03_2003.txt file will be written to C:\"medcom"\service\extract.
("medcom" depends on the product)

Fig. 11: Event Log file

7.2 Check FTP transfer

• Select "File & image tools" from the service software home menu.
• Select "Source": File
• Select "Action": Transfer from system
• Select "File type": Any file
• Select "Site directory": "C:\"medcom"\service\extract".
("medcom" depends on the product, e.g., "Uroskop Access" medcom = aspia)
• Select the file to be transferred to the Siemens remote server, in this case
ut1005_21_03_2003.txt.

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• Press "Go" to start the file transfer via FTP.

Fig. 12: File and image tool

The transfer manager queue opens and displays the status of the transfer.
Double-check the service activity window under FTP check. No error should have
occurred (wait approx. 5 minutes to check the output). In case of errors, refer to the "Trou-
bleshooting" section for detailed information.

Fig. 13: FTP transfer

9. Autoreport 0

Refer to the specific product description. The default is that no "Autoreport" function is
used.

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10. Knowledge base 0

Prerequisites
The CS knowledge base is accessible from the syngo system for systems connected via a
router (analog or ISDN) or via VPN to the SRS server.
The SRS access server has to be configured as the proxy server in Internet Explorer.
Perform the Internet Explorer setup as described below.

Internet Explorer settings

The SRS access server functions as a proxy server between the syngo system and the
intranet. Configure the IE browser as follows:
• Open local service by selecting Options/Local service or Options/Service/Local service.
• The service login platform is displayed and has to be activated; this is shown by the blue
line at the top of the frame.

Fig. 14: Local Service

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• Enter Ctrl + N on the keyboard to open a new browser window via the taskbar or open
the browser by entering "iexplorer" in the command line (Utilities/Escape to OS).

Fig. 15: New browser

• On the taskbar, select Tools --> Internet options --> Connections --> LAN settings.

Fig. 16: Browser option

• Within the mask (LAN settings figure), enable "Use a proxy server" and ensure that "By-
pass proxy server for local address" is selected.

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• Click the "Advanced" button.

Fig. 17: LAN setting

• Enter the configured SRS server as the proxy address (see table below).

Fig. 18: Proxy ports

Global zone IP address Port

Europe 194.138.39.18 8080
America 129.73.116.92 8080
Asia 194.138.243.178 8080

• Enable "Use the same proxy server for all protocols" and save the entry with "OK".
• Bypass the subsequent pages with "OK" to access the CS knowledge base.

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• Set the remote access mode to limited access or limited access permanent.
• Open local service by selecting Options/Local service or Options/Service/Local service.
• The service login platform is displayed. Enter Ctrl + N on the keyboard to open a new
browser window with the taskbar.
• Enter the address https://www-tdkb.med.siemens.de
• Reply to the security alert message window with "OK".

Fig. 19: CS Knowledge Base login

• Log in with your CS knowledge base user name and password.

NOTE If you cannot access the CS knowledge base:

Click "Have no account". Find the "Administrator Med Meta Direc-
tory" for your country in the table below. Notify your administrator.
S/he will make the necessary entries. You will receive your user
name and password via e-mail.

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7-
Configuration of VPN
6 SRS - VPN

General 0

VPN stands for virtual private network. A “tunnel” is built up via the Internet between the
SRS server and the customer system. The beginning and end of this tunnel are defined
by so-called Internet security end points (security end points = IP addresses).
The SRS configuration for VPN is identical to the SRS configuration. Under VPN the
default gateway points to the Internet security end points instead of the SRS router, in
case of a router connection.

Configuration 0

The configuration of VPN is performed by the hospital network administrator and the Sie-
mens company responsible (e.g., SRS team from CHS IN (Customer Health Service
Imaging Network).
The basis for the entry is the SRS checklist.
The SRS checklist is available on the intranet:
CS homepage/SRS Connectivity Toolkit

The network administrator defines the hospital routing and provides the default gateway
used by the syngo system to reach the Internet security end point.
• This gateway has to be entered as the default gateway or as a static route if a default
gateway is already in use by the syngo system. Also refer to the SRS configuration sec-
tions in this document.
The Siemens company responsible enters the configuration parameters for the SRS
server and checks the connection.

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8-
FLC-based basic modality configuration
7SRS configuration of FLC-based systems

Guidelines for modality configuration.

NOTE Before you configure Siemens Remote Service, the site-specific

configuration of network data (local IP address) has to be complet-
ed and a system reboot must be performed.
Otherwise an incorrect IP address is adopted during system man-
agement configuration!

1. The modality (syngo system) has to be entered in SRS Help Desk

the SRS database.
2. SRS router configuration SRS Help Desk or customer
administrator
3. Enter the customer data in the XCS-SSW Customer Support Engineer
4. General modality SRS configuration Customer Support Engineer
5. SRS connectivity test Customer Support Engineer
6. Configure FTP transfer Customer Support Engineer
7. Check FTP transfer Customer Support Engineer
8. Autoreport Customer Support Engineer
9. System Management Customer Support Engineer

1. Enter the modality (syngo system) in the SRS database 0

The modality (syngo system) is entered in the SRS database during router configuration
by the SRS Help Desk (CHS IN Customer Health Service Imaging Network) or the
responsible person in the country. The basis for the entry is the SRS checklist (refer to the
SRS Connectivity Toolkit on the intranet, http://cs.med.siemens.de/SRSToolkit)

2. Router configuration 0

The router is configured by the Siemens SRS Help Desk (CHS IN) or, if a customer router
exists, by the customer in conjunction with the Siemens SRS Help Desk (CHS IN). The
basis for the entry is the SRS checklist (refer to the SRS Connectivity Toolkit on the intra-
net, http://cs.med.siemens.de/SRSToolkit).

3. Enter the customer data in the XCS-SSW 0

Some service forms for Siemens Remote Service require customer data such as country
code and customer ID. Enter all appropriate data under XCU/Customer data using the
SSW (service software XCU).
• In the XCS-SSW, enter <Info> <Customer Data> and at least data for:
Part of the initial start-up of the product, e.g., for UROSKOP Access, SPL5-330.815...

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- Customer Name:
- Country Code:
- Customer No:
- Site Ident No:
- System Serial No:
- System Part No:

Fig. 20: Customer Data

• Select “Put to Unit” to save.
• Close the SSW service session.
• Restart the system to activate the configured data.

4. General modality SRS configuration 0

Two network types may exist at the customer site:

1. The modality and the hospital SRS router are in the same subnet area.

Fig. 21: Modality and hospital SRS router in the same subnet

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SRS configuration of FLC-based systems 31

2. The modality is on a different subnet area than the hospital SRS router.
The hospital network administrator configures the default gateway (example
192.168.170.1 to access the SRS access server in Fürth (Germany)).

Fig. 22: Modality and hospital SRS router not in the same subnet

4.1 The modality and the hospital SRS router are in the same subnet
For configuration, the hospital network administrator does not have to be involved.

NOTE The default gateway functionality under NT (TCP/IP gateways)

works only for a single gateway IP address. This means the only
one IP address should be entered under TCP/IP gateways.
Normally, the default gateway is already occupied by the custom-
er’s network environment; the routing from the syngo system to
the SRS router is established via a static route.
Warning: The static route is not saved by a configuration backup.
The static route has to be entered again after software installation.

Enter a static route by using a command to the operating system.

• In the service menu, press "ESC" and “"Ctrl" simultaneously.
• Select Start/Programs/Command prompt.
• Enter the static route to the corresponding SRS server as displayed below (SRS server
Fürth/Newark/Singapore) in the parameter line.

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Com- IP and netmask of SRS server SRS router IP Perma-

mand address nent
Route add 194. 138. 39. 0 Mask 255. 255. 255. 0 157 163 200 232 -p

SRS server Fürth: Route add 194.138.39.0 mask 255.255.255.0 157.163.200.232 -p

SRS server Newark: Route add 129.73.116.0 mask 255.255.255.0 157.163.200.232 -p
SRS server Singapore: Route add 194.138.243.0 mask 255.255.255.0 157.163.200.232 -p

Explanation:
The syngo system 157.163.200.222 uses the static route to the hospital SRS router
157.163.200.232 to reach the SRS access server 194.138.39.0 (Fürth, time zone I) with-
out using the local gateway. The -p stands for permanent route.

NOTE Alternative: Configure the hospital SRS router as the default gate-
way under TCP/IP LAN gateways if the customer is not using a de-
fault gateway.

• In order to save the data, write down the line showing the route to the SRS target server
• Perform the connectivity test described in section 5 of this chapter, SRS - configuration

4.2 The modality and hospital SRS router are not in the same subnet
The hospital network administrator has to configure the default gateway for connectivity
to the SRS access server. This is done in conjunction with the SRS Help Desk (CHS IN,
Customer Health Service Imaging Network)

NOTE Only one gateway entry can be defined. Therefore, this procedure
applies to customers with only one default gateway used with the
syngo system.

• In the service menu, select <System><System settings><Control panel>.

• Select <Network Connection> and double-click on <DICOM connection>.
• Select <Properties>, <TCP/IP> and again <Properties>.
• Enter data for:
- Local IP address
- Subnet mask
- Gateway if applicable
• Click "OK" to save and perform a system reboot.

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5. Connectivity test 0

Check the connectivity from the modality to the SRS access server.
Procedure:
• In the service menu, press "Ctrl" and "ESC" at the same time.
• Select Start/Programs/Command prompt.
• Enter the following bold parameters, depending on the modalities of the access server
configuration:

Time zone I (Europe, Africa) tracert 194.138.39.18 Trace route to the Fürth extranet
Time zone II (America) tracert 129.73.116.92 Trace route to the Newark extranet
Time zone III (Asia, Australia) tracert 194.138.243.178 Trace route to the Singapore extranet

NOTE A telephone line may need some time to establish the connection.
As a result, the tracert program may time out and output "Destina-
tion host is unreachable" or "Request time-out". Repeat the tracert
command and check the connection again.

Example for time zone I, SRS server Fürth

The tracert 194.138.39.18 command performs a connection test to the SRS server in the
Fürth extranet. All gateways used between the syngo system and the SRS router are
listed. In our example, gateway 157.163.200.223 is used to connect the SP syngo system
to the SRS router in Fürth.
What to do if the tracert command times out:
If the Fürth/Newark/Singapore extranet cannot be reached after several retries, refer to
the SRS troubleshooting section or contact headquarters and/or the network administrator
of the hospital.

6. Configure FTP transfer 0

6.1. Configuration of the SRS target (host) used for FTP service
• In the service menu, select <Configuration><RDIAG>.
• Enter the SRS access server name from the table below.

• SRS access server name: For Europe: LUX09505

For America: SRSACC1
For Asia: SGPT806X

• Enter the SRS access server IP address from the table below.

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• Enter the appropriate IP Global zone Host IP address

address.

For Europe: LUX09505 194.138.39.18

For America: SRSACC1 129.73.116.92
For Asia: SGPT806x 194.138.243.178

• In the "FTP user" field enter: rdiagftp

• In the "Password" field enter: siemens
• Check the "Cyclic transfer" checkbox and enter a cycle time of 7 days.
• If system management is to be configured later, select the "Event management trans-
fer" checkbox.
• Click "OK" to save.

7. Enable remote access 0

• Select "Settings" in the patient list.

• Select "Service".
• Select the telephone for remote access.
As long as remote access is enabled, the system is blocked for customer activities.

8. Autoreport 0

Refer to the specific product description. The default is that no "Autoreport" function is
used.

9. System management 0

The system management functionalities are available (CA Unicenter) for UROSKOP
Access FLC VE20 and higher and LITHOSKOP VE20 and higher.
The FLC imaging software contains the "Manage Node Package" for system manage-
ment.
System management configuration is therefore recommended.The enabled event man-
agement service continuously sends critical system information to the System Manage-
ment Center.The CA Unicenter servers are located in the SRS environment in Fürth,
Newark, and Singapore.

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NOTE Before you open the system management tab card, the site-specif-
ic configuration of network data (local IP address) has to be com-
pleted and a system reboot must be performed.
Otherwise an incorrect IP address is adopted during system man-
agement installation!

Global Zone Server Loca- CA System Management Server

tion
Time zone I (Europe, Fürth Name: FTHW9MVA / IP: 194.138.39.22
Africa)
Time zone II (America) Newark Name: SRSSQL03 / IP: 129.73.116.94
Time zone III (Asia, Singapore Name: SGPT3182H / IP: 194.138.243.182
Australia)

Prerequisite
The SRS connectivity from the modality to the Siemens remote environment in your time
zone is available and tested.
A wideband connection via VPN should be used in particular.

Procedure
• Open the service menu.
• Select <System><System settings><Backup> and back up the configuration to a
blank CDR.
• Select <System><System management> in the service menu.
• Under Location of the system management server, select your time zone.
• The current local IP address of your system is shown under "Network adapter TCP/ IP".
• If NAT (Network Access Translation) is used, mark the "Network Access Translation"
checkbox and enter the IP address under "NAT TCP/IP address".

NOTE In the case of duplicate customer IP addresses in the SRS environ-

ment, an available IP address created by the SRS Help Desk must
be entered in the NAT field of your system to make your system
unique.

Fig. 23:
• Click <Ping> to check the connectivity to the SRS environment.
¹ Because of the reaction time of the router connectivity, repeat this step as appli-
cable.

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36 SRS configuration of FLC-based systems

• Close the message box with "OK".

¹ The ping must be successful!
• Select the "System management base" checkbox.
¹ The dimmed marked "Activated" checkbox appears.

Fig. 24:
• Start the installation with <Apply>.
¹ A DOS window appears. The installation takes about 25-30 minutes. A message
box prompts you to "Reboot the system".
During the reboot, the system-specific template is transferred within 15 minutes
from the system management server to the system.
• After the system reboot, open the service menu.
• Select <System><System management>.
¹ The system management status must be set to "Running" and a template ver-
sion must be visible within 15 min. of the system reboot.

Fig. 25:

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Troubleshooting
If the system management installation fails, system management deinstallation is carried
out automatically.
Check the configured network data and XCS customer data again, check whether the
system management server is reachable (ping command), and attempt installation again.
More information is available in the log files accessible via "Show all logs" or contact the
SRS Help Desk.

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38 Troubleshooting
9-
Troubleshooting the router connection
8Troubleshooting

1. IP connection to the SRS server fails 0

Assume the figure below displays an example configuration of a customer. The modality
reports via the customer router 157.163.200.223 (syngo system and router are in the
same network) to the SRS server in Fürth/Germany, IP 194.138.39.18.

Fig. 26: Siemens Remote Service concept

• Set remote access mode to limited access or limited access permanent.

• Open a command interpreter such as "cmd.exe" or local service "Utilities/Escape to
OS".
• In the command line, enter the command based on your access server IP address (ex-
ample, Fürth/ Germany) “tracert 194.138.39.18”.
Based on the IP addresses displayed in the figure above, the tracert command as
described in SRS - configuration, section 5, connectivity test, may output one of the fol-
lowing three connection failures. Please be aware that the output differs if the syngo sys-
tem and the SRS router are not in the same network.

Error example 1:
The modality cannot reach the SRS router at the customer site.

C:\tracert 194.138.39.18
Tracing route to 194.138.39.18 over a maximum of 30 hops.
1 * * * Request timed out
2 * * * Request timed out
n * * * Request timed out
Destination host unreachable
Trace completed

Reason for error:

1. Default gateway or static route not correctly defined on the modality.

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2. Customer router not correctly installed or configured.

3. Hospital routing is incorrect if the modality and router are not in the same network.

What to do:

1. Re-check SRS configuration

- Check static route if configured with the command “route print” to the command inter-
preter or
- Ask the hospital administrator for configuration of the gateway.

Fig. 27: Route print

2. Check installation and configuration of the SRS router.
The router has to be powered up and the Ethernet cable plugged in. On Cisco routers a
LNK LED (green) located next to the Ethernet connector indicates whether the Ethernet
cable is properly connected. If the LED is off, you might be using the wrong cable (cross
cable/straight cable). Some routers are equipped with a button to cross over the input
signal. Press the button and check if the LNK LED lights up.
3. Contact the hospital network administrator to check the routing within the hospital.
4. Contact the Siemens company responsible for the router configuration.

Error example 2:

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40 Troubleshooting

The modality can reach the customer router but not the SRS router, e.g. the SRS router in
Fürth 194.138.39.9 at HQ. The connection should be established from the modality to the
router in the hospital, to the SRS router, or to the SRS access server.

C:\tracert 194.138.39.18
Tracing route to 194.138.39.18 over a maximum of 30 hops.
1 10ms <10ms <10ms 157.163.200.223
2 * * * Request timed out
n * * * Request timed out
157.163.200.232 reports: Destination host unreachable
Trace completed

Reason for Error:

1. The SRS router at HQ is not configured correctly.

2. Customer router is not configured properly.
3. Wrong phone extension or phone line does not allow dial-out calls.
4. Remote access mode is not set to limited access or limited access permanent.

What to do:
• Contact the hospital network administrator or the responsible Siemens personnel, de-
pending on who configured the router.
• Call the Uptime Service Center for support.

Error example 3:
The modality can reach the SRS router 194.138.39.9 (e.g. Fürth) at HQ but fails to contact
the SRS access server 194.138.39.18 (e.g. Fürth).

C:\tracert 194.138.39.18
Tracing route to 194.138.39.18 over a maximum of 30 hops.
1 10ms <10ms <10ms 157.163.200.232
2 200ms <200ms <200ms 194.138.39.9
n * * * Request timed out
157.163.200.232 reports: Destination host unreachable
Trace completed

Reason for Error:

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Troubleshooting 41

1. Settings on the SRS server are incorrect.

2. The server is not accessible.

What to do:
• Call the Uptime Service Center to check the system configuration on the SRS server.
• Try again later.

2. FTP transfer fails 0

IP connection to the SRS server is ok, but the functional check FTP transfer fails.
Reason for Error:
- The FTP configuration is incorrect.
- The FTP port may be blocked by the firewall in the hospital network.
What to do:
• Check SRS target (host selection).
Go to "Local service/Configuration/FTP (RDIAG)" and check the IP address for your
access server.
• Check the ftp account and password settings.
Go to Configuration FTP target --> Local service --> Configuration -->FTP (RDIAG).
FTP account: rdiagftp Password: siemens (in line 1 and 2).
• Contact the hospital administrator to check whether the FTP port is blocked.

3. Access to CS knowledge base fails 0

The intranet address entered from the CS knowledge base is not reachable.
Reason for Error:
- The intranet address entered is incorrect.
- The Internet Explorer configuration is incorrect.
What to do:
• Check intranet address.
Please note: the intranet address is an “https” connection.
• Check the intranet configuration as described in the CS knowledge database section in
this document.

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42 Changes to previous version
10-
9Changes to previous version

Additional information regarding the "Fluorospot Compact" (FLC) imaging system

included in the "SRS configuration of FLC systems" section and inserted as section 6.
The content of the “CS knowledge base” section was moved to the “SRS configuration,
syngo-based systems” section.
All chapters were updated with the current status of Siemens Remote Service.

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