Ashwin Suvarna
General Manager - Operations - NOC & ISP
• Customer-oriented & Operations efficient General Manager with over 25 years of Contact
experience focused on NOC Management, IT Operations & Project
Management ensuring increasing revenues and expanding margin. Address
Mumbai, India, 400081
• Adaptive and deadline-oriented consistently executes and completes multiple
Phone
IT projects, Executes & Implements Operations in high-stress environments. +91 983 304 6696
• Meticulous leader and strategic planner with comprehensive operational acumen E-mail
in troubleshooting core network issues. [email protected]
Industry leader in:
• Network Planning and Operations, Core Competencies
• IP/MPLS, Transport RF Network, Fixed & Wireless Broadband, Enterprise
Support. • CORE Network
Configuration,
• Managing NOC and ISP Operations, Servers and Application Operations Network
Troubleshooting and
Fault Management. Management.
• Bandwidth Capacity Management • Bandwidth (ILL / NLD /
PEERING) Configuration,
Key Achievements:
Troubleshooting and
• Successfully managed NOC operations with a team of 80+ working from home Management.
during COVID period. • Strategic Network
Planning, Troubleshooting
• Significant cost optimization enabling bandwidth capacity management.
and Management.
• Successfully managed Facebook, BSNL, BWA (LTE) Project. • Project Management.
• Consistently achieving 99.99% Uptime of CORE over 10 years. • Wireless Network Planning
Implementation,
• Consistently achieving an average of 99.80% in Access Network over 10 years
Troubleshooting &
Career Progression Management
• Enterprise Support.
• IT Helpdesk / Customer
General Manager - Operations | Tikona Infinet Pvt Ltd |
Care Support.
Nov 2009 till date • Team Mentoring,
Management.
• Cost Management for
Regional Manager - Broad Band Service | Sify Ltd |
NNOC Department.
Mar 2005 to Nov 2009
Assistant Manager – Customer Support | Hathway Cable & Datacomm Pvt. Ltd
Education
| Mar 2000 to Mar 2005 Diploma in Computer
Technology - July 1996
Swami Vivekananda
Customer Support | Creative Systems | Nov 1997 to Mar 2000
Polytechnic
SSC - 1993
Trainee Engineer | Situ Electro | Sep 1996 to Nov 1997 V.S.Gurukul Technical High
School
Work History Certifications
General Manager - NOC & ISP Operations • ITILv3 in IT Service
Management, Foundation
Tikona Infinet Pvt Ltd • Cisco Certified Network
• Leading a robust team of 80+ technical engineers, Handling Pan India Core Administrator (CCNA)
• Certified Novell Engineer,
Network Operations, NOC Operations & SLA Management Intranet Ware 4.11. (CNE)
• Managing Different Verticals under NNOC Operations such as Technical • Introduction to CLOUD
Support, Provisioning for IP Management, NNIs, New Enterprise Customer COMPUTING on AMAZON
AWS for Beginners from
Provisioning, Network L1/L2/CORE Network, Systems / Applications and UDEMY.
RF NOC & Bandwidth commercial team. • LINUX for BEGINNERs
• Responsible for Process Implementation for CORE Networking Functions, from UDEMY.
• Citrix SD-WAN Foundation
RF Functions, Provisioning Functions. Certificate from UDEMY.
• Handling complete Process for Change Management, Incident management, • Data Canter Essentials:
& Performance Management. General Introduction from
UDEMY.
• Working closely with Internal Stakeholders for Digitization and Automation
• MBA in ONE COURSE from
for productivity enhancement. UDEMY.
• Performed Business Continuity/ Disaster Recovery planning following • AWS ESSENTIALs from
UDEMY.
industry best-practices, which lead to increase in critical monitoring
• The FUNDAMENTALS of
systems outage preparedness. DIGITAL MARKETING
• Managing the entire gamut of Service Delivery & Operations Lifecycle for 1 from Google Digital
Garage.
Lac+ connections establishing & implementing ‘best practice' processes to
• ESSENTIAL MARKETING
ensure effectiveness resulting in improved Network and Customer KPIs by SKILLS Certificate from
proactive tactful approach for resolving Network Elements for Outages, IBMi-Berlin.
• MARKETING AND
Packet Drops and Latencies.
COMMUNICATIONs
• Tracking Uptime, SLA of CORE Devices, SERVERs, MSCs, RF Devices like Certificate from IBMi-
APs, RADIOs using NMS like Capstone and NAGIOS. Berlin.
• Working with Service Providers like TATA Communications, Airtel, and
Vodafone to implement and configure BWs and also to solve SLA breached Platforms
Circuits by implementing SIP.
• IT - Routing , Switching ,
• Regular (Weekly, Monthly & Quarterly) NOC reviews for status update,
MPLS , SN-Wan , BRA’s ,
show stoppers, immediate support and optimization. Wireless ,
• Managing organization's SLA/KPI and adherence to TRAI/DOT • Devices - Cisco , Huawei ,
Cambium ,Ubiquiti , TP-
(government agencies) regulations.
Link , Raisecom , D-Link
• Operational readiness for all the products, services, processes from internal • NMS- Nagios , Capstone ,
& external partners. Aircontrol , Flexmaster ,
Zonedirector , Cnmaestro
• Preparing RFP, documents and seeking proposals from Vendors/OEMs for
Technology and Network evaluations.
• Leading the Partner/Vendor Selection based on Techno-commercial Personal Dossier
comparison.
• D.O.B – 18/04/1978
• Developed high-level KPI reports for Senior Leadership, resulting in
• GENDER – MALE
increased management visibility. • MARITAL STATUS –
MARRIED
.
