Dorothy Ametepe. CV. NNW
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dorothyametepe192Dorothy Ametepe. CV. NNW
Uploaded by
dorothyametepe192DOROTHY AMETEPE
0245467288 | [email protected] | [email protected]
|www.linkedin.com/in/dorothy-ametepe
PROFESSIONAL SUMMARY:
Highly motivated and detail-oriented administrative and customer service professional with two years
of experience supporting executives, teams, and organisations. Skilled in managing front-desk
operations, coordinating schedules and events, and ensuring clear and professional communication
with clients and colleagues. Known for creating a welcoming environment, handling multiple tasks
with efficiency, and maintaining confidentiality in all interactions.
KEY SKILLS:
● Administrative Support
● Confidentiality & Discretion
● Front Desk & Reception Management
● Microsoft Teams and Zoom
● Microsoft Office Suite (Word, Excel, PowerPoint)
● Google Workspace & Outlook
● Calendar Management and Asana
WORK EXPERIENCE:
Digital Customer Service Trainee.
Generation Ghana January 2025 - March 2025
Completed an intensive training program focused on developing the essential skills required for a
professional customer service agent. The program emphasised practical and theoretical knowledge,
ensuring comprehensive preparation for customer service roles.
● Mastered digital customer service principles through a comprehensive training program;
adept at addressing diverse customer needs in multinational settings to achieve high
satisfaction levels.
● Delivered first-level support to customers across digital channels, resolving inquiries and
complaints in line with company policies.
● Proficient in utilising CRM tools such as LiveChat and managing audio calls
concurrently, ensuring efficient customer interactions, prompt issue resolution, and
meticulous record-keeping for superior service delivery.
● Developed strong interpersonal and communication skills, consistently receiving positive
feedback from instructors, coaches, and colleagues for demonstrating empathy, patience,
and professionalism in all interactions.
Cashier
Toplight Decor City — Accra, Ghana Feb 2022 – Apr 2024
● Processed transactions with 100% accuracy and provided product usage guidance to
customers.
● Resolved customer payment disputes and tracked daily financial performance.
● Developed a filing system for receipts and transaction records, supporting efficient audits.
● Assisted in managing sales data, ensuring accuracy at the point-of-sale system.
Secretary
Ministry of Food and Agriculture — Accra, Ghana Jun 2020–Oct 2021
● Handled general correspondence, including incoming emails, letters, and memos.
● Circulated notices for meetings and drafted minutes to ensure proper documentation and
follow-up.
● Managed calls and reception duties, including directing visitors and maintaining an organised
calendar.
● Booked meeting rooms, coordinated conference facilities, and managed the scheduling of
departmental appointments.
● Filed and organised documents both manually and digitally, ensuring easy retrieval.
Customer Relations Assistant
Social Security and National Insurance
Trust (SSNIT) Koforidua, Ghana June 2018 – Sept 2018
● Assisted clients in completing registration forms and handled client inquiries with
professionalism.
● Managed client documentation and promptly responded to questions, ensuring a smooth
customer experience.
● Ensured that new clients were successfully registered and their data was accurately entered
into the system.
Administrative Assistant
Department of Feeder Roads
Koforidua, Ghana June 2017 – Sept 2017
● Answered phone calls, directed inquiries, and scheduled appointments for staff.
● Managed office mail, faxes, and correspondence to maintain efficient communication flow.
● Prepared invoices, memos, and reports, contributing to departmental organisation.
● Performed basic bookkeeping tasks, ensuring financial records were up-to-date and accurate.
EDUCATION AND CERTIFICATIONS:
Digital Customer Service Support
Generation Ghana January -March 2025
Virtual Assistant
ALX Africa Oct 2024
Higher National Diploma in Secretaryship and Management Studies
Koforidua Technical University — Koforidua, Ghana Aug 2017 – Jul 2020
REFERENCES:
Available upon request.
