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Java Production Support Resume Example

Jordan Blake is a Java Production Support Engineer with experience at Highmark Health, where he reduced downtime by 42% and improved application stability by 26%. He holds a Bachelor of Science in Computer Science from Carnegie Mellon University and has previously worked at BNY Mellon and Alcoa, enhancing ticket resolution times and system performance. His skills include Java, Splunk, Nagios, and Shell Scripting, among others.

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chatrapati.shivakumar666
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72 views1 page

Java Production Support Resume Example

Jordan Blake is a Java Production Support Engineer with experience at Highmark Health, where he reduced downtime by 42% and improved application stability by 26%. He holds a Bachelor of Science in Computer Science from Carnegie Mellon University and has previously worked at BNY Mellon and Alcoa, enhancing ticket resolution times and system performance. His skills include Java, Splunk, Nagios, and Shell Scripting, among others.

Uploaded by

chatrapati.shivakumar666
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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J O R DA N B LA K E

JAVA PRODUCTION SUPPORT ENGINEER

CONTACT WORK EXPERIENCE


[email protected] Java Production Support Engineer
(123) 456-7890
Highmark Health
Pittsburgh, PA
2022 - current / Pittsburgh, PA
LinkedIn
Oversaw the resolution of critical production incidents using Splunk
and Nagios, reducing downtime by 42% and restoring services
within an average of 19 minutes
EDUCATION Built Shell Scripts to automate routine maintenance tasks, saving 12
Bachelor of Science hours per month in manual labor and minimizing human errors
Computer Science Managed version control and code reviews using Git, ensuring
compliance with coding standards and reducing post-deployment
Carnegie Mellon University bugs by 23%
2012 - 2016 Upgraded Java runtime environments across 14 servers, resulting in
Pittsburgh, PA a 26% improvement in application stability and a reduction in
memory leaks

SKILLS Application Support Specialist


Eclipse BNY Mellon
Apache Tomcat
2018 - 2022 / Pittsburgh, PA
MySQL
Harnessed JIRA for ticket queue management, decreasing average
Git ticket resolution time by 18% and improving overall user satisfaction
Nagios Organized three training sessions on Eclipse IDE for nine junior
Splunk engineers, increasing their productivity and reducing onboarding
JIRA time by 16 hours
Jenkins Monitored application health and performance using Jenkins to
Ansible proactively address issues before they impacted users, which
culminated in a 99.9% uptime
Shell Scripting
Designed a disaster recovery plan that utilized Ansible, decreasing
potential downtime by 38% and losses by $89,362 per year

Application Support Analyst


Alcoa
2016 - 2018 / Pittsburgh, PA
Managed server configurations and deployments on Apache Tomcat,
leading to an 18% increase in application stability and reducing
server crashes by 27%
Spearheaded the optimization of MySQL databases, leading to a
reduction in query response times and improving overall system
performance
Systematized the deployment process, cutting deployment time by
13 hours and reducing rollback occurrences by 21%
Tracked system performance metrics, identifying and resolving over
seven bottlenecks that led to a 22% improvement in processing
efficiency

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