UNIFIED
VOICE AI
SYSTEM FOR
MODERN
ENTERPRISES
We are Cybot
Founder & CEO
Anuj Bairathi
ONE OF THE MOST TRUSTED & RECOMMENDED PLATFORM
WITH AI-DRIVEN AUTOMATION
10M+
700+
TICKETS
Handled in ‘24 Clients
500K+ 50K+
NET NEW USERS REGULAR PATRONS
Unique Customers Served Active Users
WHAT ARE THE OPERATIONAL BASICS TO
UNLOCK DIFFERENTIATED CX
AI-FIRST MINDSET
We’re shaping an AI-driven future to enrich interactions, personalize
experiences, and boost customer satisfaction and loyalty
DEEP INDUSTRY PERSONALIZATION
Our vertical strategy ensures customized, goal-driven solutions for
more relevant and effective customer engagement.
END-TO-END OWNERSHIP
End-to-end ownership of the customer journey empowers us to
deliver integrated solutions, drive continuous innovation, and
uphold stakeholder confidence.
BACKED BY INDUSTRY LEADERS
CHOSEN BY 1000+ ENTERPRISES
Introducing CYBOT
Overview
Voice-first, agentic AI platform built for
enterprise environments
Enables natural, real-time, two-way voice
conversations
Integrates with CRM, ERP, and enterprise
apps seamlessly
Designed for support, sales, HR, and
internal automation use cases
UNLOCKING IMPACT FROM
GENAI SOLUTIONS IS HARD
Unreliable Need for data Lack of Custom Change
Answers security & solutions Management
privacy hurdles
Cybot Makes it easy
WHY ENTERPRISES
CHOOSE CYBOT
Human‑like Full‑stack Security & Time to
Voice delivery compliance Value
Agents
Real-time, emotionally We design, launch, and SOC 2, ISO 27001, HIPAA, GDPR Go live in 8 weeks with
intelligent voice — continuously optimize — no certified. Zero data leakage tailored workflows.
indistinguishable from hand-offs or silos. architecture Integrates with 300+
human support. Sub 1 s enterprise systems out of the
latency. box.
CYBOT AGENTIC
AI STACK
I
I Chat & Email
Voice Agent I <---------- Multimodal
I Agent -
I
I I
I I Feedback &
Orchestra- Intelligence
I Guardrails I Learning <----------
tion Engine I I Layer
I I Loop -
I I
Data & I Brand Voice I Testing &
I I <---------- Enablement
Integration I Engine I Evaluation Infrastructure
I I -
CORE CAPABILITIES
Natural Language Intent
Understanding Recognition &
(NLU) Contextual
Memory
Speech-to- Real-time
Text (STT) & Analytics &
Text-to- Insights
Speech (TTS) Dashboard
USE CASE
CONVERSATIONAL AI FOR RETAILS
Personalized Instant Order
Shopping &
Assistant Return
Support
4
Multilingual
Customer Sentimental
Service Analysis
KEY FEATURES OF
ON-PREMISE AI TECH VOICE BOTS
Data Privacy &
Security Compliance
Full Control Over Updates
& Workflows
Customizable
Infrastructure Integration
Real-Time Monitoring
& Analytics
Low Latency &
Offline Availability
SYSTEM ARCHITECTURE SNAPSHOT
Incoming Info
Context text:
Welcome Incoming request from: 2. Request to 1. Incoming Call
User number +9178224****7 Cyfuture cloud Telephony
initialize the call platform (Inbound)
Send request to: platform
Company number +9178903**** configured Customer
for XYZ service voice
platform
company's bot
Call pickup,
forward
6. Bot response
is voiced out
3. Verifies company number
and Bot ID to identify
the Bot: +9178224****7
is linked to XYZ company
customer service
5. Information of the first node (of
the triggered flow) that must be
4. Initializes a welcome executed: Example: Question node
flow (to begin a conversation "Hey! I am XYZ bot, what is your name?"
SYSTEM ARCHITECTURE SNAPSHOT
Incoming Info 8. Request 7. Speech Input: My
converted from name is Jake, What
Text: My name is Jake, Cyfuture cloud speech to text
Telephony is my bank balance?
platform
What is my bank balance? platform
configured for XYZ Customer
service voice
company's bot platform
Call pickup,
forward
14.Speech output:
"Please enter your
account number."
Uses bot logic to generate
the response
9. Name identified: 10. Intent Identified:
Jake Bank Balance
13. Bot text: "Please
11. Response: Execute enter your account number."
#BankDetails flow
12. #BankDetails node: Question node > Bot says-
Please enter your account number.
TECHNICAL SPECIFICATIONS
OF THE VOICE BOT
30+ INDIAN AND 500 MS
GLOBAL LANGUAGES RESPONSE TIME
Language Support Latency
95%+ SPEECH CLOUD, ON-PREM,
RECOGNITION RATE OR HYBRID
Accuracy Deployment
10,000+ CONCURRENT
END-TO-END
CALLS SUPPORTS
ENCRYPTION (AES-256, SSL)
Scalability
Security
CYFUTURE VOICE BOT
USE CASES
Internal IT or HR Feedback
Helpdesks Collection &
Surveys
03 04
Lead Voice-based FAQs
Qualification via
02 05
for BFSI,
Inbound/Outbo Healthcare,
und Calls Ecommerce, etc.
01 06
Appointment Booking
Customer
& Reminders for
Support
Clinics, Salons, and
Automation
Service Centers
STRATEGIC CX DRIVERS FOR
SAAS GROWTH IN 2025+
Hyper-Personalized Customer-First AI-Powered Insight-Driven
Recommendations Onboarding & Support Experience Engine Decision Making
80% of users now 70% of users prioritize By 2027, 4B+ AI Data-backed CX
expect intelligent boosts operational
seamless onboarding assistants will transform
, tailored efficiency by up to
solutions. and agile support. CX across industries.
40%.
Chatbots Priority Support Self-Serve Portals Proactive Resolution
END-TO-END SUPPORT ACROSS SAAS AND ON-PREMISE SYSTEMS.
Technical Retail
Low Multilingual
Customers Support Ready
Latency Capabilities
Team
SEAMLESS COLLABORATION FOR EVERY STAKEHOLDER
Technical
Customers Support
Team
Quality Low
Assurance & Latency
compliance
Multilingual Retail
Capabilities Ready
CYFUTURE INFLUENCE IN
SAAS AND ON PREMISES CX
Incident &
Technical Complaint
Support Resolution
Account Renewal &
Management Subscription
Management
Feedback
Quality
Collection & NPS
Assurance
Surveys
CUSTOMER PAIN POINTS
Inconsistent Limited Support
Customer Journeys Availability and
Across Channels Responsiveness
High Operational Lack of Personalization
Costs with Limited and Contextual
Scalability Engagement
OUR PRODUCT SUITE SUPPORTS THE ENTIRE TICKET JOURNEY,
DESIGNED TO CATER QUERY FASTER AND EASIER
Pre -ticket
Omni-channel Gen AI Self Serve
Agent Workspace & Bots Assist
Post -ticket
Conversational Feedback, Analytics
Intelligence | Auto QA | NPS & Insights
Omni-channel
Agent Workspace
OMNI-CHANNEL AGENT WORKSPACE
GEN AI SELF SERVE & BOTS ASSIST
OMNI-CHANNEL AGENT WORKSPACE
GEN AI SELF SERVE & BOTS ASSIST
Self Serve &
VoiceboT
ENABLE SEAMLESS SELF-SERVICE THROUGH VOICE BOTS
REDUCE SUPPORT BURDEN WHILE ENSURING 24/7 CUSTOMER ASSISTANCE.
SMART VOICE BOTS FOR CUSTOMER ENGAGEMENT
AUTOMATE UP TO 60% OF ROUTINE QUERIES WITH ADVANCED AI-DRIVEN SUPPORT.
High Automation Efficiency Quick Issue Resolution
24/7 Availability Natural Language Understanding
Multi-Channel Support Personalized Customer Engagement
ELEVATE SUPPORT EXCELLENCE WITH
CYFUTURE VOICE AUTOMATION
Conversational
Intelligence
CONVERSATIONAL INTELLIGENCE &
AI POWERED TICKET SUMMARIES
CONVERSATIONAL INTELLIGENCE &
AI POWERED TICKET SUMMARIES
NPS &
Insight
MEASURE CUSTOMER SENTIMENTS & AGENT PERFORMANC
WITH CYFUTURE NPS & INSIGHTS
YOUR BUSINESS TRANSFORMATION
Improved CX efficiency Seamless customer
reduces overhead costs journey automation
Massive cost saving
& Reducing
headcount by
55%
improving AHT
Cost
Reduction
CX
Improvement
Improve FCR by 40%
Top-tier technology at Reduced AHT and
Ticket resolution
a fraction of the cos improved CSAT/NPS
capabilities by
32%
Lower support Actionable insights for better
CSAT by 45%
costs processes and products
THANK YOU
